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Dan Beres explains why dealers should follow in the footsteps of OEMs and increase service revenue… Tags: revenue, repair Dan Beres May 5, 2020 17 views
Scot Eisenfelder shares his opinion on why consumers have adopted online scheduling in other indust… Tags: fixed, ops Scot Eisenfelder Jun 28, 2019 12 views
CEO & Executive Chairman for Affinitiv Scot Eisenfelder shares why recalls aren't going away an… Tags: repair, service Scot Eisenfelder Apr 26, 2019 11 views
CEO & Executive Chairman Scot Eisenfelder explains how leakage points in the service drive affe… Tags: ops, drive Scot Eisenfelder Dec 7, 2018 39 views
Greg Ternoway discusses the best practices for presenting an invoice to a service customer. Tags: ops, fixed Andy Church Aug 17, 2018 42 views
Scot Eisenfelder explains how tailwinds are affecting independent repair facilities and why it's mo… Tags: service, ops Scot Eisenfelder Aug 10, 2018 16 views
Ujj Nath explains why old-school paper multi-point inspections are outdated and shares a better sol… Tags: profit, revenue Ujj Nath May 29, 2018 58 views
Ujj Nath sends a wake-up call to dealers as Amazon enters the automotive service business in his ne… Tags: news, drive Ujj Nath May 8, 2018 74 views
Director of Professional Services Stephen Coambes shares how following the basics in the service dr… Tags: experience, customer Stephen Coambes Nov 20, 2017 21 views
Leadership is essential to your customers as much as it is to your employees. Are you setting the p… Tags: top, employees Jeff Cowan Jan 28, 2015 140 views
The person who is in control in any given situation is the one who puts themself in the position to… Tags: training, performance Jeff Cowan Jan 28, 2015 228 views
Do you wear your work uniform with the same pride as you do when wearing your favorite sports team'… Tags: professional, advisor Jeff Cowan Jan 14, 2015 140 views
Watch the interview with Jim Graham, Owner of Santa Margarita Ford, to learn what Owners and Manage… Tags: professional, advisor Jeff Cowan Jan 1, 2015 146 views
Silent Night, Holy Night? Let's be sure to remember what is important during this holiday season! Tags: year, new Jeff Cowan Dec 24, 2014 83 views
There are many determinations when making this decision; your department's sales culture, the minds… Tags: profits, professional Jeff Cowan Dec 19, 2014 58 views
Its one thing to be the life of the party; a totally different thing to be known as the... Tags: survey, hpro Jeff Cowan Dec 4, 2014 62 views
The myth that "Putting Family Before Business Means You're Sure to Fail", and why it is just that -… Tags: increase, profits Jeff Cowan Nov 30, 2014 47 views
The debate over whether training certificates should expire continues. Here's my reasoning behind w… Tags: person, professional Jeff Cowan Nov 25, 2014 77 views
I can't think of any other job that's more fun and more exciting than the profession of selling. At… Tags: profits, retention Jeff Cowan Nov 12, 2014 194 views
The excuse "My customers don't have money" isn't new. Here's why this excuse doesn't fly. Watch Tip… Tags: d20, profits Jeff Cowan Nov 12, 2014 182 views
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