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DealerBuilt Account Manager Mike Correra shares why dealerships should pay attention to the languag… Tags: customer, advisor Mike theCarGuy Correra Apr 9, 2019 10 views
Tags: fixed, ops Brett Sutherlin Mar 25, 2019 14 views
Andy Church shares why keeping up with warranties and recalls can increase profitability in this Qu… Tags: remarketing, sales Andy Church Mar 22, 2019 15 views
Profit By Action Quick Tip on Effective Labor Rates (ELR) with Andy Church. Tags: service, fixed Andy Church Mar 15, 2019 17 views
Can the trend in dealership subscription services affect dealership valuation? Scot Eisenfelder sha… Tags: fixed, ops Scot Eisenfelder Mar 8, 2019 15 views
Of the $350B Service business in NA, franchise Dealers only capture 27% of it. In this Quick Tip, A… Tags: practices, service Andy Church Mar 8, 2019 18 views
Scot Eisenfelder shares his viewpoint of how subscription services will impact the automotive indus… Tags: customer, experience Scot Eisenfelder Feb 22, 2019 24 views
Andy Church shares why there are two dynamics to dealership efficiency which both affect dealership… Tags: buy, sell Andy Church Jan 11, 2019 14 views
In this series, Andy Church shares how to increase the profitability in a dealership's service depa… Tags: fixed, ops Andy Church Dec 28, 2018 20 views
CEO & Executive Chairman Scot Eisenfelder explains how leakage points in the service drive affe… Tags: ops, drive Scot Eisenfelder Dec 7, 2018 40 views
CEO & Executive Chairman Scot Eisenfelder shares how data can increase revenue in the service d… Tags: data, metrics Scot Eisenfelder Nov 9, 2018 22 views
In this video blog, Affinitiv CEO & Executive Chairman Scot Eisenfelder shares his opinion on w… Tags: ops, Affinitiv Scot Eisenfelder Oct 26, 2018 18 views
Of the $350B Service business in NA, franchise Dealers only capture 27% of it. In this Quick Tip, A… Tags: loyalty, leadership Andy Church Sep 14, 2018 29 views
Andy Church shares the importance of the proper inspection of tires in front of the customer during… Tags: sales, service Andy Church Sep 7, 2018 24 views
Greg Ternoway discusses the best practices for presenting an invoice to a service customer. Tags: ops, fixed Andy Church Aug 17, 2018 42 views
Scot Eisenfelder explains how tailwinds are affecting independent repair facilities and why it's mo… Tags: service, ops Scot Eisenfelder Aug 10, 2018 16 views
Scot Eisenfelder explains how tailwinds are affecting independent repair facilities and why it's mo… Tags: Affinitiv, business Scot Eisenfelder Jul 25, 2018 17 views
Do you know how many "lost customers" you have in your service department? This ProfitByAction.com… Tags: profit, ops Andy Church Jul 20, 2018 36 views
Scot Eisenfelder explains the three buckets that service customers fall into and how best to reach… Tags: email, phone Scot Eisenfelder Jul 11, 2018 35 views
CEO & Executive Chairman Scot Eisenfelder explains the importance of revenue yield to dealershi… Tags: Affinitiv, ROI Scot Eisenfelder Jun 13, 2018 42 views
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