All Videos Tagged overy (DealerELITE.net) - DealerELITE.net

Phone blitz's

2011-08-18T15:12:09.144Z

It is always frustrating when you call a customer and all you get is an answering machine. Proactive Dealer Solutions has been working with BDC's all over North America for years and we have found that a phone blitz is a great solution to this problem.
What is a phone blitz?

We also have a great deal of other tactics that will help your dealership maximize appointments, drive customers and create more business for the sales and service sides of your business. At Proactive Dealer Solutions, we have the experience, the training and the tolls to get it done.
We are not a training company that sells fluff and then disappears, we will work with your team to get it done and help you achieve real growth in sales, service and the Internet.
If you have questions, we can help, if you would like a free consultation and heath check call our office now at 1 877 452 2753
Send us an email movery@bdcexperts.com
Check out our website http://www.bdcexperts.com

3 ways to get more automotive customers on the phone now!

2011-07-26T13:20:02.902Z

Mike overy of the BDC experts will show your sales, service and BDC team how to reach more customers. After over 20 years teaching dealers we have found that contact ratios are as follow.

100 Calls 20-30 contacts and 4-8 appointments with one contact number.

These numbers are of course based on a trained BDC staff member calling sales, service or internet customers.

We are asked by customers, clients, owners and sales and service staff all the time, how can you reach more clients.

Here are a few of the answers from Mike Overy:

Check out the video: http://www.youtube.com/watch?v=cGQPjvS5AA8

If you have questions, or would like to learn the techniques you need to grow your business, give us a call at 1 877 452 2753.

We can help!!!!!

Mike Overy

Proactive Dealer Solutions

movery@bdcexperts.com

http://www.bdcexperts.com

uncovering the objection

2011-07-21T15:20:11.304Z

How to uncover the real objection in a car deal?

That’s the question isn’t it! You have done the road to the sale; you have taken a look at their old car. Your customer loves the new car and just won’t sign. You have followed them up and the customer isn’t calling you back. Now what should you do?

You take it to the next level, you have the manager speak to them, and you even call them every day for a week, still nothing. What is the next step?

gettingreceptivecustomers

2011-07-20T05:17:49.308Z

The biggest mistake salespeople, sales managers and BDC staff make is they forget to thank the customer after they leave the dealership. It always amazes me that when customers take time from their busy life to visit their local dealership, the dealership staff forget to follow up that customer and tank them.

How many times in your life have you been to an open house, a car dealership, an electronics store or another retailer to make a big purchase and that salesperson, manager or owner called you back to thanks you. My guess would be rarely or never, this is why it is so important.

how to thinklikeaconsumer

2011-07-18T13:23:33.279Z

The biggest mistake salespeople, sales managers and BDC staff make is that they let notes in their CRM or on paper convince them not to call customers back. As I always say you need to get the consumer out of you before you make the call. Someone is going to be sold and the question is who. How can you expect to re-motivate customers to visit the dealership if you are not convinced when you call them. The question is are you selling them or are they selling you?