By: Val Wright


How to Prevent Your Top People Leaving You.


Shared: From your friends #*@TechAutoCareers.com®* the online resource for the *Automotive Sales Fraternity™*


Are you spending this Thanksgiving week being thankful for your team, or perhaps you are thinking that one of your critical people will quit?


When you lose a member of your team it typical costs 150 percent of an employee's salary to replace them, when you consider the cost of hiring, training and loss of productivity. So take a moment to consider these three fast examples of how you can prevent your best people quitting any time of the year.


1. Ask, listen, and act.


Employees stick around if they feel heard and valued. I was talking to a frustrated member of the valet team at an upscale hotel last month that was running between the car lot and the front of the hotel. Often guests would leave missing items in their car and he told me they could deliver cars 50% faster if they had a radio to communicate with the rest of the valet team. He had suggested it, but no one had listened. Once your ideas are ignored twice, you stop giving them. How are you listening and acting on ideas from your team?


2. Celebrate long serving employees


Our server at the Laguna Cliffs Marriott hotel was wearing her name badge stating she had 25 years of service. When asked, she proudly told me many stories about her and her co-workers who had been working there since it first opened and how the hotel had been flexible when she needed reduced hours when she had small children and how they let her do what she loved best, working in the restaurant. While gold watch retirement gifts after only working at one company may be a distant memory for many, celebrate your long serving employees and make it a feature of your customer service distinction.


3. Collect real fast customer feedback


At the end of my flight on Air New Zealand over the summer, one of the crew came and sat by me and asked me for my feedback on Vera my cabin host. She asked for stories and examples, which I shared. There were no tick boxes and lengthy questionnaires, they simply asked me for my stories. Air New Zealand shares these stories immediately with the crew at the end of the flight because it makes flight attendants happy to hear real stories and feedback from the customers they just served. Hearing a personal story is far more valuable than knowing you are 67% satisfied. How are you collecting real emotional and powerful customer feedback and sharing it with your employees?


4. Don't be fooled by the Talent Fallacy


Consider your team in three groups: your top people, your under performers and everyone else. Who takes up the majority of your time and energy? Many leaders unintentionally get dragged into spending the majority of their time with those not performing as expected or mis-matched with their current job and expectations with diminishing returns. It is a fallacy that your top performers need less of your time and energy. Make an intentional commitment to prioritize your highest performing team members on your calendar today and you will have a much higher return on your effort.


Preventing your best people from leaving you is more within your control than you think. The number one reason people quit their job is because of their immediate manager, so try one of these ideas and consider what else you can do today to make sure your all of your managers in your company are managing.


About I.C. Collins


I.C. Collins is grateful that he can pursue something that is both interesting and has value on several levels. For over three decades in the Automotive Sales Industry a bottom-line guy Collins doesn't shy away from telling the truth in ways that cut through the noise to deliver streetwise and corporate knowledge from someone who's been there and done that, many times over.


He aims to create “a long-lasting major brand that for generations is a company that is business-critical to the leading brands in the world. We are focused every day on creating something that’s valuable and has permanence.”


P. S. Urgent if you’re looking to optimize your interpersonal skills for success get your copy of " How to Succeed in the Automotive Sales Industry " today @TechAutoCareers.com. Then settle in for a satisfying read that will surely enhance your interpersonal skills for success this year, it is not just a book we are a service.


Visit us at http://www.techautocareers.com

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