Very interesting!! Just got off the phone with an ex colleague that is working at a dealership that has no commission based sales people. The dealership is in BIG trouble. One reason it does not work is because the entire management…"
Is there an elephant in the room. I'll say it. I have been doing this since 1983. I was put into a position to young and I bombed. I went to another dealership and made my way around until contacted by…"
"I keep a short cut on my desk top that I am continuously sending to my staff. I hear them start complaining about lost sales and low gross, I attach it to email. I never even say a word. Within a few days I get a thank you for…"
"Thankyou, I recently listened to your II series, which ironically was sent to me by the driveless person I terminated. I did not replace them. Attitudes are better and performace is up and payroll is down."
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It's been a true privilege to have worked with so many interesting people. I have had the benefit of learning from so many, at dealerships since 1981. I have performed duties anywhere from cashier to sales and leasing, business manager to manager. Give me a troubled store and I will make them moeny.
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As many of you know, I've been involved in this industry since cars took leaded gas. There have been many changes. Some good, some not so much. One thing that has seemed to be a constant is selling extended service contracts in your service…