Very interesting!! Just got off the phone with an ex colleague that is working at a dealership that has no commission based sales people. The dealership is in BIG trouble. One reason it does not work is because the entire management…"
Is there an elephant in the room. I'll say it. I have been doing this since 1983. I was put into a position to young and I bombed. I went to another dealership and made my way around until contacted by…"
"I keep a short cut on my desk top that I am continuously sending to my staff. I hear them start complaining about lost sales and low gross, I attach it to email. I never even say a word. Within a few days I get a thank you for…"
"Thankyou, I recently listened to your II series, which ironically was sent to me by the driveless person I terminated. I did not replace them. Attitudes are better and performace is up and payroll is down."
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It's been a true privilege to have worked with so many interesting people. I have had the benefit of learning from so many, at dealerships since 1981. I have performed duties anywhere from cashier to sales and leasing, business manager to manager. Give me a troubled store and I will make them moeny.
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-Service Customer Retention (SCR) Strategy Retention ratios are a very important part of what we do in the car business. When it comes to the Service Department we gauge our SCR (Service Customer Retention) scores on a few…
Are you planning on going to a trade show this year? So many times we go to trade shows because people tell us it'd be a great opportunity. But first, you need to decide if it's really going to be worth it.…