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susie savage updated their profile
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Grant Cardone posted a video

How to Negotiate Price and Close over the Phone - Tired of Missing Sales

Get free sales training at www.TiredofMissingSales.com More live sales calls with Sales Training Expert Grant Cardone Super Sales Manager Call https://www.yo...
12 hours ago
Dave Anderson posted a blog post

Four Ways to Measure Managers

Ultimately, we all are measured by results. However, results alone can be a misleading indicator for how effective a manager is in his or her role. For instance, while speaking recently in the UK, I cautioned that the fact they have the fastest growing economy in the western world, and are having their best automotive retail sales year since 2005, is very possibly disguising the stench of mediocre management within aspects of their operations. Hot economies, popular products and favorable…See More
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William Demaree and David Pritchard are now friends
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Lisandra Ramos posted a blog post

6 Ways to Not Suck on Facebook

You dedicate at least an hour of your day on your dealership’s Facebook business page. You chime in on posts about the auto industry, you change your profile and background photos, you post 8 times a day - YOU ARE COMMITTED. So why aren’t people liking your page?The most successful businesses follow these 6 easy steps to ensure they aren’t sucking on Facebook:1. When it comes to posting, less is more.Facebook is not Twitter and Twitter is not Facebook. Less is more on Facebook. While you should…See More
14 hours ago
IC. Collins posted discussions
16 hours ago
Black Book posted a blog post

Summer Market In Full Force While Heading To Fall

Welcome to this week’s edition of Beggs on the Used Car Market, with analysis from Ricky Beggs and Black Book. As the calendar is closing out the month of July the market is indicating a variety of actions. The smaller and more fuel efficient models are getting some attention again after softening for just over a month once the tax season expired. Even some of the six to eight year old…See More
19 hours ago
Stephanie Young and Matthew Mader are now friends
20 hours ago
Mike Esposito posted a blog post

Auto/Mate Honored with Platinum Award in Auto Dealer Monthly's Dealers' Choice Awards

ALBANY, N.Y. – July 28th, 2014 – Auto/Mate Dealership Systems (http://www.automate.com), a premier dealership management system (DMS) provider, has received a "Platinum" award in the 2014 Auto Dealer Monthly Dealers' Choice Awards. This year marks the first time that Auto/Mate was honored with a top ranking in the magazine's annual award program that recognizes the industry's best product and service providers as selected by hundreds of dealers and…See More
21 hours ago
Rebecca Kon commented on Rebecca Kon's blog post Your Dealership's Staff Wants a Culture of Appreciation
"Indeed! :-)"
21 hours ago
Sharon Hill and Mike Elliott are now friends
22 hours ago
Brian Bennington commented on sara callahan's blog post Vendors: Don’t Be So Darn Annoying!
"Hi Sara, It's good to see you're posting here, too.  Don't know if you know it or not, but they've released another "Sharknado" movie.  However, I won't be reading or commenting on any more of your posts,…"
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IC. Collins posted discussions
yesterday
Trent Nichols updated their profile
Sunday
Brian Bennington replied to Mark Dubis's discussion Future Headline: Disney and Google Partner to Buy 100 Auto Dealerships
"Having taken the opportunity to call Mark Dubis directly after Sharon Hill "lambasted" me for expressing my rather caustic opinion, I put on my best "unjerkyness" face and had an excellent exchange with him.  As to the…"
Saturday
steven chessin commented on Richard Holland's blog post Sometimes It’s Better To Cut Your Losses
"Automotive customer retention is not as black-and-white as cable service "But Sir, the factory lease forgiveness program is your only lifeboat !" You are 30k over the miles, bad carfax, and need a two-grand engine repair ! "The…"
Saturday
Jay Prassel replied to Mark Dubis's discussion Future Headline: Disney and Google Partner to Buy 100 Auto Dealerships
"Mark, I think your point to this whole post was to get us all thinking about how we, and our dealer clients, can improve the whole experience. I enjoyed it and t least I wasn't the one to light it up here......."
Saturday
Jay Prassel commented on Richard Holland's blog post Sometimes It’s Better To Cut Your Losses
"I had a similar experience about a month ago when I was trying to sign up for a TV service, but it wasn't Comcast. I knew exactly what "package" I wanted and tried to order new service. Rep: Have you had Direct TV before?Me:I want the…"
Saturday
Sharon Hill commented on Richard Holland's blog post Sometimes It’s Better To Cut Your Losses
"This is SO not a Comcast-only experience. When I try to cancel via a company site and it says I must call to do so I know i'm going to be headed to a retention specialist. I first email - nope, not calling. don't have time. This is my…"
Saturday

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TOP Featured Blogs

Fill the Gaps in Lead Generation with Chat

One of the most disturbing trends we're seeing on dealer websites is when they use chat areas as another contact form. It's true that chat is a way to generate leads, but when collecting contact information is the primary goal, the whole point of chat is missed.

Here are some things that we have…

Sometimes It’s Better To Cut Your Losses

I am sure many of you have heard about the recent customer service debacle involving Comcast over the past week. In case you aren’t familiar with what happened, a customer called into their service center attempting to cancel his service after almost a…

Increase After Sale Product Penetration Through Automotive Guest Relations (BDC)

What?

It is time to talk about the F&I department in the dealership and how the BDC (GRC) department can help improve product penetration. The typical discussion with regards to business development is always about lead handling and appointments. The BDC discussion is one that can go on for hours…

What's the NEW TOP Reason Women Buy?

Today's Women’s Wednesday we are focusing on the new top reason women are buying from their sales advisor. Trust has always trumped price when it comes to buying from a sales advisor, but now, in our latest mid-year #bigdata report directly from women's reviews, “trust” no longer has the top spot.

R-E-S-P-E-C-T! Aretha Franklin couldn’t define it better. Respect is now the #1 prerequisite to trust in the formula to selling to women.

The top 5 reasons women buy from their sales…

Blog Posts

Four Ways to Measure Managers

Posted by Dave Anderson on July 28, 2014 at 4:33pm 0 Comments

Ultimately, we all are measured by results. However, results alone can be a misleading indicator for how effective a manager is in his or her role. For instance, while speaking recently in the UK, I cautioned that the fact they have the fastest growing economy in the western world, and are having their best automotive retail sales year since 2005, is very possibly disguising the stench of mediocre management within aspects of their operations. Hot economies, popular products and favorable…

Continue

6 Ways to Not Suck on Facebook

Posted by Lisandra Ramos on July 28, 2014 at 3:30pm 0 Comments

You dedicate at least an hour of your day on your dealership’s Facebook business page. You chime in on posts about the auto industry, you change your profile and background photos, you post 8 times a day - YOU ARE COMMITTED. So why aren’t people liking your page?

The most successful businesses follow these 6 easy steps to ensure they aren’t sucking on Facebook:

1. When it comes to posting, less is more.

Facebook is not Twitter…

Continue

Summer Market In Full Force While Heading To Fall

Posted by Black Book on July 28, 2014 at 11:19am 0 Comments

Welcome to this week’s edition of Beggs on the Used Car Market, with analysis from Ricky Beggs and Black Book. As the calendar is closing out the month of July the market is indicating a variety of actions. The smaller and more fuel efficient models are getting some attention again after softening for just over a month once the tax season expired. Even some of the six to eight year old…

Continue

Auto/Mate Honored with Platinum Award in Auto Dealer Monthly's Dealers' Choice Awards

Posted by Mike Esposito on July 28, 2014 at 9:27am 0 Comments

ALBANY, N.Y. – July 28th, 2014 – Auto/Mate Dealership Systems (http://www.automate.com), a premier dealership management system (DMS) provider, has received a "Platinum" award in the 2014 Auto Dealer Monthly Dealers' Choice Awards. This year marks the first time that Auto/Mate was honored with a top ranking in the magazine's annual award program that recognizes the industry's best product and service providers as selected by hundreds of…

Continue

You spend how much on coffee?

Posted by Paul Potratz on July 25, 2014 at 12:37pm 0 Comments

You can't expect to see an increase in overall sales if you're afraid to put money towards your advertising budget. Freeing up budget is easier than it sounds, especially if you know how your current allocation of funds should be laid out.

On this week's…

Continue

The Top Ten Auto News Stories of the Week: July 19 - 25

Posted by Rebecca Kon on July 25, 2014 at 10:08am 0 Comments

We love bringing you the top news stories and blogs for the auto industry each week! Staying up with the trends and changes in the industry and car buyer behavior makes our business better, and we know it can really revolutionize yours too! So enjoy these articles and pat yourself on the back for…

Continue

Fill the Gaps in Lead Generation with Chat

Posted by jeff sterns on July 25, 2014 at 2:00am 0 Comments

One of the most disturbing trends we're seeing on dealer websites is when they use chat areas as another contact form. It's true that chat is a way to generate leads, but when collecting contact information is the primary goal, the whole point of chat is missed.

Here are some things that we have…

Continue

Sometimes It’s Better To Cut Your Losses

Posted by Richard Holland on July 24, 2014 at 9:48am 3 Comments

I am sure many of you have heard about the recent customer service debacle involving Comcast over the past week. In case you aren’t familiar with what happened, a customer called into their service center attempting to cancel his service after almost a…

Continue

TOP Featured Discussions

6 Infallible Ways to Earn Respect

BY GEOFFREY JAMES ~ Edited by I.C. Collins

There's no management tool more important than respect. Here's how to make sure you're getting it.

Business may be all about money, but the currency that's traded inside every organization is respect.

If you command respect, people listen when you talk and take action when asked. If you don't command respect, well, everyone's just laughing behind your back.

Contrary to popular…

‘Google My Business’ Is Improving How Local Automotive Dealerships Understand and Connect with Customers

Google has announced its new streamlined approach for businesses to easily manage their digital presence within Google’s search engine, Google+ and Google Maps . This new update offers businesses one logical dashboard where they can easily manage and update information such as their address, phone numbers, store hours, etc., as well as share content and photos, and read and respond directly to reviews.

Google My Business also includes the ability…

Are You Committed To Your Future

We love the stories of the average person who gets in the automotive sales industry and makes $100,000 their first year.

The problem is these stories and these individuals are the exception, not the rule.

They end up reinforcing the "get rich quick" easy money mentality. A newbie starts and after a week or two starts questioning why he isn't making a "boatload" of money yet.

He's frustrated because he's made the exceptional, rare case…

Buyers are Liars. 17 Fibs that Buyers Tell

"Buyers are Liars" is a favorite phrase of a Sales VP I know, and she's RIGHT! (Here's a funny article  from a posting on Motor Trends Blog)

One afternoon I upped (approached) a man in the Trucks Department. I'll call him Mr. Hawthorne. He was wandering around with his son, looking at the brand-new Gargantuan Crew Cabs. He told me he was just killing time while his oil was being changed.…

6 Tips to Auditing Your Business’s PPC Campaigns

Whether you’re building your own PPC campaigns or working with a PPC vendor or agency, it’s important for business owners to understand how to evaluate their AdWords campaigns. To help you ensure you’re getting the most out of your campaign, and provide some guidelines to assess your efforts, here are the six most important steps of conducting a PPC audit:

Campaign Structure

A well-structured campaign enables you customize ad copy, landing pages, keywords and…

Forum

Buyers are Liars. 17 Fibs that Buyers Tell

Started by Mike Elliott in Sales Forum. Last reply by Paul Schnell on Thursday. 2 Replies

"Buyers are Liars" is a favorite phrase of a Sales VP I know, and she's RIGHT! (Here's a funny article  from a posting on Motor Trends Blog)One afternoon I upped (approached) a man in the Trucks Department. I'll call him Mr. Hawthorne. He was wandering around with his son, looking at the brand-new Gargantuan Crew Cabs. He told me he was just killing time while his oil was being changed. We started to chat and the next thing you know we're test-driving a new truck. Mr. Hawthorne really seemed to…Continue

Tags: management, car, negotiation, dealership, sales

dealerElite's Exclusive Interview with Jim Ziegler

Started by DealerELITE in DealerELITE Interviews. Last reply by Glenn Pasch on Thursday. 19 Replies

An Exclusive Interview with Jim Ziegler dE gets one-on-one, down and dirty, with the Alpha Dawg DealerElite: What motivates Jim Ziegler? Ziegler: My life and business is all about relationships Chris. I have a philosophy that the most powerful people on Earth are those people that influence the most other people. The power of influence is magnified by the number of relationships a person can manage with the…Continue

Tags: dawg, internet, alpha, ziegler, jim

Are You Committed To Your Future

Started by IC. Collins in dealerELITE Professional Experience. Last reply by DealerELITE on Wednesday. 1 Reply

We love the stories of the average person who gets in the automotive sales industry and makes $100,000 their first year.The problem is these stories and these individuals are the exception, not the rule.They end up reinforcing the "get rich quick" easy money mentality. A newbie starts and after a week or two starts questioning why he isn't making a "boatload" of money yet.He's frustrated because he's made the exceptional, rare case his yardstick, instead of learning the truth about how much…Continue

Future Headline: Disney and Google Partner to Buy 100 Auto Dealerships

Started by Mark Dubis in Automotive Industry Future - Predictions. Last reply by Brian Bennington on Saturday. 15 Replies

This article originally appeared on Driving Sales but  I wanted to share it with the Dealer Elite community. (I recently entered a time warp which took me two years into the future.  While there I read this article in the March 2016 issue of Automotive News.) 9:45 am U.S. ET | March 15, 2016 This week Google and The Walt Disney Company announced their partnership to establish a new company, Disney Motorcars, which has agreed to purchase 100 new car dealerships in five states.  They plan on…Continue

Why Car Salespeople Beg for Top Customer Survey Scores

Started by IC. Collins in dealerELITE Professional Experience on Friday. 0 Replies

The Simple Answer: Anything Less Than an "A" Is an "F"Published: 04/17/2014 - by Matt Jones, Senior Editor ~ Edmunds.com'sEdited by: TechAutoCareers.com® the online resource for the Automotive Sales Consultant™Why Salespeople Beg for Top MarksIf It's Not a 10, It's a Zero "Good" Isn't GreatIn most dealerships, giving a car salesperson an 8 or a 9 on consumer satisfaction survey's 10-point scale is essentially giving the salesperson a zero score.When you're shopping for a car, the experience you…Continue

Be Prepared for the Shift in Car Buying

Started by Mike Elliott in Sales Forum on Saturday. 0 Replies

(From AutomotiveDigest.com)      As car shop­pers increase the use of the Inter­net to pre­pare for their “buy”, alert deal­ers are using every com­mu­ni­ca­tions tool pos­si­ble includ­ing tex­ting & chat to con­nect and con­vert leads to sales. Dealer sales must now really be pre­pared to han­dle this new con­sumer who knows what they want.  Take less than two min­utes to see and hear how Scott Pech­stein of Auto­by­tel tells you how to use “mouse­traps” to cre­ate avenues of…Continue

Tags: Auto­by­tel, Scott, Pech­stein, management, dealership

Are Your Sales Reps Responding Fast Enough?

Started by Elizabeth Ayala in Dealer Forum on Thursday. 0 Replies

Autofusion has a solution! Several in fact - TextExpress allows clients and potential buyers to text your dealership, tracks the conversation, and pushes all data into the CRM. Finally, you can communicate the way your buyers do.The second is our LeadVault quick response system that we use in the office. When a lead form is filled out, I get a text message on my cell with a link to claim the lead. If I am the first rep to click the link, I receive the lead details and I can call, text, or email…Continue

Tags: buyers, sales, potential, site, web

Are Your Sales Reps Responding Fast Enough?

Started by Elizabeth Ayala in Dealer Forum on Thursday. 0 Replies

Autofusion has a solution! Several in fact - TextExpress allows clients and potential buyers to text your dealership, tracks the conversation, and pushes all data into the CRM. Finally, you can communicate the way your buyers do.The second is our LeadVault quick response system that we use in the office. When a lead form is filled out, I get a text message on my cell with a link to claim the lead. If I am the first rep to click the link, I receive the lead details and I can call, text, or email…Continue

Tags: buyers, sales, potential, site, web

AutoBlog News Feed

2015 Mercedes-Benz GLA priced from $31,300*

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2015 Mercedes-Benz GLA250 4Matic, front three-quarter view.

Mercedes-Benz has kindly let loose the price of the US-spec 2015 GLA-Class, telling Autoblog that the base 208-horsepower GLA250 in two-wheel drive form will go for $31,300 *not including a destination charge of $925. That makes for $32,225 in total to get one off the lot, a price predicted as early as last year and in our recent First Drive. The other two available models can push power to all four wheels, and after the destination fee is applied the GLA240 4Matic (pictured) will be $34,225 while the 355-horsepower GLA45 AMG will change lives and wallets to the tune of $49,225.

On the base scale, that puts the GLA250 just a few hundred dollar bills above the more powerful, rear-wheel-drive BMW X1 and a stack of hundreds below the less powerful, front-wheel-drive Audi Q3. If you're keeping in-house score, the GLA250 comes in at $1,400 above its sedan platform-mate with the same engine, the CLA250. At the high end, however, the competition doesn't have anything that can touch the AMG trim. Not that it should matter all that much - Mercedes needed something to keep these buyers in the family, and now it has it. If any of them should need even more power and more money spent, then there's always that 394-hp Brabus flavor. We'll have more info and details on each trim when Mercedes unleashes the shebang in the not-too-distant future.

2015 Mercedes-Benz GLA priced from $31,300* originally appeared on Autoblog on Mon, 28 Jul 2014 23:38:00 EST. Please see our terms for use of feeds.

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1. IC. Collins

Midland, TX, United States

2. DealerELITE

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Las Vegas, NV, United States

4. Stan Sher

Cherry Hill, NJ, United States

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Washington, DC, United States

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Dave's Corner

Automotive News - Dealers

Honda's summer clearance makes an impression

Honda's promotion for its summer sales clearance offered the only new video on our viral video list this week, but three videos from Toyota, Jaguar and Ford broke back into the top 10.

Many drivers are ready for autonomous cars, survey says

A significant percentage of drivers are ready for their cars to do the driving for them. In a study conducted in June by Insurance.

Consumer Reports presses Toyota to recall some 177,500 Camry hybrids

Consumer Reports called on Toyota to recall about 177,500 older Camry hybrid sedans to address potential power brake defects.

Tesla, Panasonic reach agreement on U.S. battery plant, report says

Panasonic has reached a basic agreement with Tesla Motors to initially supply the electric automaker's proposed lithium-ion battery plant in the United States with machinery to make battery cells, the Nikkei said.

Recent National Job Listings

1. IC. Collins

Midland, TX, United States

2. DealerELITE

Easton, PA, United States

3. Richard Holland

Las Vegas, NV, United States

4. Stan Sher

Cherry Hill, NJ, United States

5. Mike Elliott

Washington, DC, United States

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Wards Auto Dealer News Feed

U.S. Census Bureau Daily Feature for July 29

http://photos.prnewswire.com/prnc/20110428/DC91889LOGO WASHINGTON, July 29, 2014 /PRNewswire-USNewswire/ -- Following is the daily "Profile America" feature from the U.S. Census Bureau: ASPHALT ROADS Profile America — Tuesday, July 29th.

read more

Rex Luxury Car Rental Adds New Italian Models to its Fleet

LOS ANGELES, July 28, 2014 /PRNewswire/ -- Rex Luxury Car Rental, a premier provider of luxury car rental services for the Greater Los Angeles area, announces the addition of two autos from two Italian automakers with reputations for excellence and glamor to its substantial...

Local Auto Shop Now Rents U-Haul Trucks; Expedites Moving Process

http://photos.prnewswire.com/prnc/20090622/LA34860LOGO-b PATTERSONVILLE, N.Y., July 28, 2014 /PRNewswire/ -- Locally owned San Soucie Auto is growing its business by offering U-Haul rental equipment and services to the residents of Pattersonville and surrounding areas.

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Automotive News - Breaking News

Honda profit rises 7 percent on cost cuts, Japan sales

Honda's quarterly operating profit rose 7 percent to $1.94 billion as lower sales in the United States were offset by costs cuts and the company's stronger focus on Asian markets.

Honda's summer clearance makes an impression

Honda's promotion for its summer sales clearance offered the only new video on our viral video list this week, but three videos from Toyota, Jaguar and Ford broke back into the top 10.

Tenneco's Q2 profit rises 29% on record revenue

Tenneco, a ride-control and emission-control systems supplier, today reported that its net income rose 29 percent in the second quarter from a year ago to $81 million on record revenue of $2.2 billion.

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