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Profile IconAutomotive Media Partners, LLC and Niki Gaiter joined DealerELITE.net
5 hours ago
Paul Potratz posted a blog post

What's More Important Than Open Rates?

Your emails have high open rates. But is it the most telling measurement of your email performance? It's time you broke away from the old industry standards and started considering what's really important.On this episode of Hard Facts, Samantha explains how you should be measuring the success of your emails.See More
5 hours ago
Jeff Novak posted a blog post

"Just Looking"...even managers have defense mechanisms

Two years ago while looking for a new digital marketing home I penned this blog post based on my observations visiting prospective employers.  Though I am happily nestled in a progressive and healthy wonderland right now, I find the points that I raise still very relevant in today's automotive digital marketing world:Any good salesperson knows that the last way you want to greet a customer is with the words,"Can I help you?"  Sales 101 teaches that you will guarantee yourself that famous reflex…See More
6 hours ago
Lisandra Ramos posted a blog post

The Top Ten Auto News Stories of the Week: August 23 - 29

 Happy Friday, Auto Dealers! As always, ActivEngage has the top 10 most interesting automotive articles from around the web --RIGHT HERE!In this week’s post you’ll learn why you might be annoying your sales leads, what space station droplet tests could mean for the auto industry, and much more! Check them out!10. Now There's a Fitness Tracker for Your CarFIXD created a sensor that connects your car to your smartphone and delivers…See More
7 hours ago
Eliana Raggio posted an event
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FREE WEBINAR -- From The Trenches: 2 Dealership Superstars Share Successful Strategies at http://www.dealeron.com/webinar/events/from-the-trenches/

September 18, 2014 from 12pm to 1pm
You’ve heard their names…you’ve seen them on magazines…you may have even heard them speak live at a convention. Now for the first time ever, two powerhouse forces in the auto industry are teaming up to present a one-of-a-kind eye-opening presentation!Dealership Superstars AJ Maida & Alex Jefferson will participate in a groundbreaking 1 hour presentation where both experts will discuss proven strategies, share solutions, tell about triumphs (and maybe a few failures), and provide actionable…See More
10 hours ago
Timothy Marvel posted a status
"I am not normal, that is not my goal! http://tmarvelbusines.blogspot.com/2014/08/why-average.html"
14 hours ago
Tiffany L. Bierman is now friends with Rick Williams, Phil S. Dixon Jr., Rex Weaver and 3 more
19 hours ago
Mike Elliott posted a discussion

What Every Major Car Name Actually Means

Have you ever wondered what the name of your car means or maybe how manufacturers come up with names? After all, we say names like Camry, Miata and Passat without pausing to think if those names have a meaning. Turns out almost every car name has some significance that can be grouped into 12 categories.Our study looked at 215 models, but there were exclusions. We left out…See More
21 hours ago
IC. Collins posted discussions
22 hours ago
Jane Finch Haines commented on Dave Anderson's blog post Four Ways to Keep a Fanatical Focus
"Sounds simple, right?  It really takes focus to stay focused with the daily interruptions.  Really valuable advice."
yesterday
IC. Collins replied to IC. Collins's discussion 25 Sales Tips for Selling More Cars
"Thank you Larry Hayes for commenting on our post from I.C. and everyone from TechAutoCareers.com®"
yesterday
Sally Whitesell's blog post was featured

"Stop Rushing" SW Service Solutions Quarterly Newsletter

Imagine yourself entering a business where everyone seems to be hurrying around and you are greeted with, "Someone will be with you in a second" as they rush right past you.  Then when someone finally approaches they use phrases like, "I'll get you taken care of real quick" or "this will only take a second." When we role-play or monitor advisors doing a walk-around "real quick" is used…See More
yesterday
Tia Saraceno Dorsett's group was featured
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Expert Auto Advice For Students

The purpose of this group is for people to be able to ask anything they need to know about their vehicle (buying a new or used car, pricing on different services) and get answers from the top experts in the industry.
yesterday
Profile IconTia Saraceno Dorsett and Lizelle Landino were featured
yesterday
MANNY LUNA's blog post was featured

Zeck Ford Service Advisor Scott Sparks

See what Scott Sparks has to say about the Zeck Ford Service Department! Their President's Award Winning Service  Department is second to none ! They deliver Award Winning Service through a combination of a Professional Well Trained Staff. A Clean Modern Facility, State of the art Equipment , and Computerized Invoicing, Record Keeping and Information Systems. Zeck Ford provides friendly service at a very competitive price.The average employment tenure of our service department staff is 9 years…See More
yesterday
MANNY LUNA posted a blog post

Zeck Ford Service Advisor Scott Sparks

See what Scott Sparks has to say about the Zeck Ford Service Department! Their President's Award Winning Service  Department is second to none ! They deliver Award Winning Service through a combination of a Professional Well Trained Staff. A Clean Modern Facility, State of the art Equipment , and Computerized Invoicing, Record Keeping and Information Systems. Zeck Ford provides friendly service at a very competitive price.The average employment tenure of our service department staff is 9 years…See More
yesterday
Rebecca Ward posted videos
yesterday
Rebecca Ward posted a blog post

Lead Follow Up Best Practices

http://http://www.digigo.com/blog/blog-july-2014/lead-follow-up-best-practicesAnswering a lead doesn’t have to be rocket science.  Sometimes we overthink situations where the best solution is usually the simplest.  When it comes to lead follow up, dealerships should follow these three best practices, and the metrics attached to them.Response Time – 30 minutes or less:We all know that a…See More
yesterday
Garry House's blog post was featured

Trying Something New? Follow this Recipe for Better Results

This article was written by Steve Hall. Follow this Recipe for Better ResultsSummer in Kansas City is the time to smoke, grill and barbecue. The other day I was putting together my special rib sauce and it occurred to me that cooking is a lot like managing. Cooking when you have a great recipe is a lot easier –­ and the results are consistently better ­if you’re following a plan and executing it flawlessly. My sauce recipe helps me stay focused and ensures a better outcome. Every time I think I…See More
yesterday
Lizelle Landino posted a status
"People always seem to remember the problem and forget the solution! No one makes a lock without a key!"
yesterday

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TOP Featured Blogs

Zeck Ford Service Advisor Scott Sparks

See what Scott Sparks has to say about the Zeck Ford Service Department!
Their President's Award Winning Service  Department is second to none ! They deliver Award Winning Service through a combination of a Professional Well Trained Staff. A Clean Modern Facility, State of the art Equipment , and Computerized Invoicing, Record Keeping and Information Systems. Zeck Ford provides friendly…

Trying Something New? Follow this Recipe for Better Results

This article was written by Steve Hall. 

Snip20140623_4

Follow this Recipe for Better Results

Summer in Kansas City is the time to smoke, grill and barbecue. The other day I was putting together my special rib sauce and it occurred to me that cooking is a lot like managing. Cooking when you have a great recipe is a lot easier –­ and the results are consistently better ­if you’re…

WOMEN CAR SHOPPERS GROWING MORE COMFORTABLE NEGOTIATING

When it comes to negotiating with a car dealer, what’s the comfort level of men and women? Swapalease.com, the nation’s largest online car lease marketplace, was interested to take the pulse of car shoppers around the country. According to their findings, women are now warming up to the negotiation process. Click here to see the complete findings.

An online survey was presented to more than 1,000 drivers…

How to "Blow Up" your Customer in the service drive 5 different ways

One of the many byproducts of training in so many dealerships is that you get to observe all the different ways people do things. Like how they answer the phone or talk to a customer in the service drive.

Over the years, I’ve made it a point to take note of some of the ways Advisors and Managers blow their customer up in the service drive and I thought I would share with you my observations and my Top 5.…

It's Time to Pop the Question

You could have the most talented team on paper, but how can you know they're the right fit? Many businesses struggle with this issue when hiring new team members and promoting current employees. …

Blog Posts

What's More Important Than Open Rates?

Posted by Paul Potratz on August 29, 2014 at 2:49pm 0 Comments

Your emails have…

Continue

"Just Looking"...even managers have defense mechanisms

Posted by Jeff Novak on August 29, 2014 at 1:13pm 0 Comments

Two years ago while looking for a new digital marketing home I penned this blog post based on my observations visiting prospective employers.  Though I am happily nestled in a progressive and healthy wonderland right now, I find the points that I raise still very relevant in today's automotive digital marketing world:

Any good salesperson knows that the last way you want to greet a customer is with the words,…

Continue

The Top Ten Auto News Stories of the Week: August 23 - 29

Posted by Lisandra Ramos on August 29, 2014 at 12:30pm 0 Comments

 Happy Friday, Auto Dealers! As always, ActivEngage has the top 10 most interesting automotive articles from around the web --RIGHT HERE!

In this week’s post you’ll learn why you might be annoying your sales leads, what space station droplet tests could mean for the auto industry, and much more! Check them out!

10. Now There's a Fitness Tracker for Your…

Continue

Zeck Ford Service Advisor Scott Sparks

Posted by MANNY LUNA on August 28, 2014 at 4:00pm 0 Comments

See what Scott Sparks has to say about the Zeck Ford Service Department!

Their President's Award Winning Service  Department is second to none ! They deliver Award Winning Service through a combination of a Professional Well Trained Staff. A Clean Modern Facility, State of the art Equipment , and Computerized Invoicing, Record Keeping and Information Systems. Zeck Ford provides friendly…

Continue

Lead Follow Up Best Practices

Posted by Rebecca Ward on August 28, 2014 at 3:56pm 0 Comments

http://http://www.digigo.com/blog/blog-july-2014/lead-follow-up-best-practicesAnswering a lead doesn’t have to be rocket science.  Sometimes we overthink situations where the best solution is usually the simplest.  When it comes to lead follow up, dealerships should follow these three best practices, and the…

Continue

Trying Something New? Follow this Recipe for Better Results

Posted by Garry House on August 28, 2014 at 11:00am 0 Comments

This article was written by Steve Hall. 

Snip20140623_4

Follow this Recipe for Better Results

Summer in Kansas City is the time to smoke, grill and barbecue. The other day I was putting together my special rib sauce and it occurred to me that cooking is a lot like managing. Cooking when you have a great recipe is a lot easier –­ and the results are consistently better ­if you’re…

Continue

How Simply Getting the Job Done Can Be a Bad Thing

Posted by Richard Holland on August 28, 2014 at 8:08am 0 Comments

Working at a car dealership often takes its toll on employees. The demands of a fifty, sixty or seventy hour work week often leaves the employee exhausted, mentally and physically. Generally, these employees are not clock-watchers, they are your commissioned sales people, your technicians, your management staff and they…

Continue

Attitude check

Posted by Rob Gehring on August 27, 2014 at 4:04pm 0 Comments

Greetings,   

 

The most important thing you will find out in your career is attitude, and how it affects the outcome of your goals. When bad things happen to you, do you face them head on. Do you say to yourself "I got this?" Do you approach your problems with "Why does this always happen to me?"

Click the link below to find why a positive attitude…

Continue

TOP Featured Discussions

6 Ways to Build Customer Loyalty

LOYALTY MARKETING / By Rocket Post

What would you rather do—keep spending precious time and money trying to draw in new customers OR foster a long-lasting relationship with the ones you have? Though running any business requires a bit of both, focusing on your current clients is a huge part of setting your business apart. It’s always enticing to chase bigger accounts and pursue new consumers, but building customer loyalty is a great way to keep your company thriving for years…

25 Sales Tips for Selling More Cars

Whether you are new to the car business and selling cars for a living or you have been doing it for years these car sales tips will help you sell more cars and make more commissions. Selling cars to the public is not like any other retail job and not everyone is cut out to be a car salesperson. Some people may already have some of the skills needed to be successful and others can learn what they need to know to become more successful.

These sales tips and…

Personal Attacks

I've just reported to the management of this site the personal abuse I was subjected to in one discussion here recently. I find it a privilege to be a part of this group and with only one exception so far everyone has been cordial, thoughtful, helpful, and on-topic. But I'd like to just remind the few who might need it, of the simple rules of this community:


- Be polite and courteous to each other
- Do not…

5 Signs Your Employees Dislike You BY JAYSON DEMERS

Your goal as a manager isn't to be each employee's best friend, but it also isn't to be feared and reviled. Here are a few outward signs that may indicate your employees see you as a bad boss.


In addition to all of your achievements, you're sure that you're also a great boss. After all, your leadership skills have helped you climb the ladder of success. But some of the world's top companies succeed in spite of poor leadership, with businesses prevailing…

Forecasters predict 4 more robust years for car sales

Acme, Mich.— U.S. auto sales will remain healthy for the next four years, economists said Tuesday.

Speaking at a panel on the second day of the Center for Automotive Research’s annual Management Briefing Seminars, forecasters predicted about 17 million new cars and trucks will be sold annually in the coming years, a number that should remain consistent through 2018 as consumer confidence improves and buyers look to replace old cars.

“I think today, things are going generally…

Forum

25 Sales Tips for Selling More Cars

Started by IC. Collins in dealerELITE Professional Experience. Last reply by IC. Collins yesterday. 4 Replies

Whether you are new to the car business and selling cars for a living or you have been doing it for years these car sales tips will help you sell more cars and make more commissions. Selling cars to the public is not like any other retail job and not everyone is cut out to be a car salesperson. Some people may already have some of the skills needed to be successful and others can learn what they need to know to become more successful.These sales tips and advice touch briefly on the different…Continue

Personal Attacks

Started by Sharon Hill in Social Media and Reputation Management. Last reply by Sharon Hill Aug 23. 3 Replies

I've just reported to the management of this site the personal abuse I was subjected to in one discussion here recently. I find it a privilege to be a part of this group and with only one exception so far everyone has been cordial, thoughtful, helpful, and on-topic. But I'd like to just remind the few who might need it, of the simple rules of this community:- Be polite and courteous to each other- Do not "self-advertise" too much, otherwise dE will remove that commentIf either of these two…Continue

Tags: rules, marketing, reputation, management, community

The 5 Biggest Reasons the Wrong People Get Hired

Started by Mike Elliott in OTHER - Does Not Fit Any Predefined Category on Tuesday. 0 Replies

Here's an excellent article from Lou Adler of the Adler Group. He has some great insights for anyone involved in the hiring process.Based on thousands of candidate interviews and leading training programs with more than ten thousand recruiters and hiring managers, there is no doubt the wrong person, not the best person, is often the one hired. Here’s why:Managers define the person before defining the job. Here’s a …Continue

Tags: job, skills, hiring, training, management

Why Car Salespeople Beg for Top Customer Survey Scores

Started by IC. Collins in dealerELITE Professional Experience on Monday. 0 Replies

The Simple Answer: Anything Less Than an "A" Is an "F" Published: 04/17/2014 - by Matt Jones, Senior Editor ~ Edmunds.com's Edited by: TechAutoCareers.com® the online resource for the Automotive Sales Consultant™ Why Salespeople Beg for Top Marks If It's Not a 10, It's a Zero "Good" Isn't Great In most dealerships, giving a car salesperson an 8 or a 9 on consumer satisfaction survey's 10-point scale is essentially giving the salesperson a zero score. When you're shopping for a car, the…Continue

Mental Note:

Started by IC. Collins in General Forum for dealerELITE Members Aug 23. 0 Replies

Shared: From your friends TechAutoCareers.com® the online resource for the Automotive Sales Consultant™“If you ask things in a casual manner you will get a casual response.”What do you think? Is this something you can benefit from or do you have a few tricks up your sleeve that are just as powerful? Make your voice heard by leaving a comment below. Don’t forget to hit the share button if you know others who will find this post useful.I.C. Collins ~ Author and Educator: Has One Simple Goal…Continue

We need MORE of this in the USA: Auto-shop class is a win-win for high school grads, dealerships that need mechanics

Started by Mike Elliott in General Forum for dealerELITE Members on Monday. 0 Replies

Two years out of high school, Evan Fischbach is earning $40,000 a year. His secret: shop class.Fischbach, 19, has known he wanted to work on cars ever since he took an automotive class in his junior year of high school in Saline, Mich. His college-educated parents wondered if he was aiming too low.Then when Fischbach was still a junior, a local auto dealer desperate for mechanics hired him as an apprentice in the service bay. Now he’s earning about three times as much as the average 19-year-old…Continue

Tags: training, vocational, mechanic, trades, management

What Every Major Car Name Actually Means

Started by Mike Elliott in OTHER - Does Not Fit Any Predefined Category 21 hours ago. 0 Replies

Have you ever wondered what the name of your car means or maybe how manufacturers come up with names? After all, we say names like Camry, Miata and Passat without pausing to think if those names have a meaning. Turns out almost every car name has some significance that can be grouped into 12 categories.Our study looked at 215 models, but there were exclusions. We left out…Continue

Tags: management, dealership, names, car

Mental Note :

Started by IC. Collins in General Forum for dealerELITE Members on Monday. 0 Replies

Shared: From your friends TechAutoCareers.com® the online resource for the  Automotive Sales Consultant™RULE #1NEVER BE # 2What do you think? Is this something you can benefit from or do you have a few tricks up your sleeve that are just as powerful? Make your voice heard by leaving a comment below. Don’t forget to hit the share button if you know others who will find this post useful.I.C. Collins ~ Author and Educator: Has One Simple Goal Improve a Million Automotive Sales Consultants LivesI…Continue

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What you missed on 8.29.14

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Daily U-Turn

Review: 2015 Cadillac Escalade

Faced with having to rub elbows with strange human beings on a non-luxurious aircraft, our own intrepid Michael Harley chooses instead to drive from LA to Monterey in the swanky new Cadillac Escalade. Can a 600-mile solo drive in the lap of American lavishness counter the efficiencies of modern air travel? (If you really don't know the answer to that one, we're guessing you haven't flown in a while). Read now.




First Aston Martin Lagonda delivered

After taking a decades-long nap, the Aston Martin Lagonda nameplate has finally been revived. The very first group of Aston's newest utlra-luxury sedan has shipped, arriving to Dubai (where else?) by way of Oman Air and some very careful packing. The new Lagonda may only be offered in the Middle Eastern market, but that doesn't mean we can't admire these first looks at it, from afar.




Lutz's WM Destino may close to a reality

When crotchety, cigar chomping, erstwhile major automotive executive Bob Lutz showed up at the 2013 Detroit Auto Show with a Corvette-engined Fisker Karma, we collectively applauded the effort and immediately dismissed it from ever being a reality. As it turns out, with a new investment partner and trademark tenaciousness, Lutz may be ready to actually meet his Destino.



Top Stories

What you missed on 8.29.14 originally appeared on Autoblog on Fri, 29 Aug 2014 19:32:00 EST. Please see our terms for use of feeds.

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TOP 5 Contributing Members This Week

1. IC. Collins

Midland, TX, United States

2. MANNY LUNA

Spring, TX, United States

3. Rebecca Ward

Denver, CO, United States

4. Mike Elliott

Washington, DC, United States

5. Dave Anderson

Agoura Hills, CA, United States

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Automotive News - Dealers

Capital Automotive sold for $4.3 billion, source says

Brookfield Property Partners will acquire Capital Automotive for $4.3 billion, according to a source familiar with the deal.

California to phase out EV incentives for the wealthy

California, which offers rebates of up to $2,500 to electric vehicle buyers to help meet a goal of getting 1 1/2 million zero-emission vehicles onto its roads by 2025, is overhauling its incentive program in response to a common criticism: The...

Lexus NX may challenge RX for brand sales leader outside U.S.

The new Lexus NX compact crossover, already racking thousands of orders in Japan, may unseat big sibling RX as the luxury brand's top global nameplate. At least outside the United States.

Lexus NX may become brand's top-selling nameplate

The Lexus NX compact crossover may unseat its larger sibling, the RX, as the brand's top global nameplate. It is racking thousands of orders in Japan on top of heavy order flow in Europe, Russia and China.

Recent National Job Listings

1. IC. Collins

Midland, TX, United States

2. MANNY LUNA

Spring, TX, United States

3. Rebecca Ward

Denver, CO, United States

4. Mike Elliott

Washington, DC, United States

5. Dave Anderson

Agoura Hills, CA, United States

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Wards Auto Dealer News Feed

Palladium Equity Partners Completes Sale of ABRA Auto Body & Glass

NEW YORK, Aug. 29, 2014 /PRNewswire/ -- Palladium Equity Partners, LLC (along with its affiliates, "Palladium"), a private investment firm with over $2.5 billion in assets under management, today announced it has completed the sale of ABRA Auto Body & Glass ("ABRA"), a leading...

Autohaus on Edens Announces New C-Class Coming Soon

NORTHBROOK, Ill., Aug. 29, 2014 /PRNewswire-iReach/ -- While many manufacturers have made changes to their luxury sedan models in recent years, drivers are raving about the innovations in the highly anticipated 2015 C-class. The 2015 Mercedes-Benz C-class has been revamped with...

Automotive News - Breaking News

Dealers in Georgia petition to shut Tesla down

Auto dealers in Georgia are the latest seeking to shut down Tesla's factory-owned stores.

Capital Automotive sold for $4.3 billion, source says

Brookfield Property Partners will acquire Capital Automotive for $4.3 billion, according to a source familiar with the deal.

Buick lifts cover on Envision crossover in China

General Motors has taken the wraps off a new midsize Buick crossover in China amid growing evidence that the vehicle is destined for showrooms in the United States.

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