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Rebecca Ward's 2 blog posts were featured
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DealerELITE commented on Chris Saraceno's blog post Secrets of The Best Automotive Sales Consultants !
"Michael I agree that they are the tenacious characteristics of the successful Sales Consultants."
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J. Michael Zak commented on Chris Saraceno's blog post Secrets of The Best Automotive Sales Consultants !
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Richard Holland posted a blog post

Dealer Service & Loyalty Boost Highlights Importance of Customer Experience

The recently released J.D. Power 2014 U.S. Customer Service Index Study produced some interesting, and very promising, results. The report concluded that customer satisfaction with dealer service has…See More
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Do you know everything?

I don't know about you but I get excited knowing that there is a lot of things that I don't know and I get the chance to learn today!Have a great attitude today...See More
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About those happy customer photo - Mats Mobile Motivation QuickTip

Consumer privacy is at the forefront of everything these days. If you don't want to land yourself in a multimillion dollar lawsuit, use this quick tip next t...
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How Will Mobile Tech Partnerships Shift The Automotive Market?

Connected Car and the Dealership:The era of connected cars is officially well underway. Automotive and technology giants recently announced substantial partnerships that will pave the future of cars and technology.Apple announced CarPlay, bringing its brand new in-car infotainment system to Honda, Mercedes, Volvo, Hyundai and Jaguar as well as a dozen committed partnerships from some of the largest manufactures in the automotive…See More
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Anne Fleming's 2 blog posts were featured
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Garry House commented on Garry House's blog post Accept or Reject: You Need More Salespeople - by Paul Stowe
"Thank you for the comments! Ian, if you'd like to contact Paul Stowe directly, he'd be happy to walk you through the numbers. His email address is: pstowe@ncm20.com. "
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Frank Renaldi and Mathew Koenig are now friends
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Michael Del Priore commented on Garry House's blog post Accept or Reject: You Need More Salespeople - by Paul Stowe
"This so true. Upper Management does not want to recognize the need to hire additional sales personnel to increase the sold numbers for the store."
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Michael Del Priore commented on Paul Sansone Jr.'s blog post Are We at a Cross Roads with our Auto Sales Staff?
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Matt Page's discussion was featured

This is the 25th Anniversary of Stephen Covey publishing The 7 Habits.

This is the 25th Anniversary of Stephen Covey publishing The 7 Habits.We can take this in many directions, but they are:Be ProactiveBegin with the End in MindPut First Things FirstThink Win-WinSeek First to Understand, Then to be UnderstoodSynergizeSharpen the SawWe need to work on all of these, but which three do we need the most help with?There are many directions we can take this, but realize how can we apply them to our lives, then our industry.See More
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Motivate | Educate | Inspire

David Lewis Presents his weekly Sales Meeting: Why the Average Salesperson Sells 10-12 Cars per Month Part 7: Leaving the Customer Alone at Negotiations

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Motivational | Educational | Inspirational

TOP Featured Blogs

Why Should You Blog?

Blogs have become a cornerstone in digital marketing due to their ability to create a casual level of communication, which in turn increases conversation. Trust is built between the blogger and consumer through this dialogue, which allows dealers to provide them with a source to learn about their products in a trust worthy, information based atmosphere. To begin building this relationship you must first provide high-quality, pertinent content. Start off with the following blog topics, to…

Want the REAL Reasons Women Buy from their Salesperson?

Welcome to Women Wednesdays!

Dealers who “get it” know that the key distinction in optimizing sales to women is having exceptional sales advisors who offer exceptional service. But what does that really look like? 
Women tell us directly through our car dealer review platform what works for them when interacting with a sales agent.  Below are their top 5 reasons for buying a car from…

Kelly Ford Named Top 2014 Women-Drivers Friendly Dealer

Kelly Ford Named Top 2014 Women-Drivers Friendly Dealer

Reviews Show Consistent, Extraordinary Experiences by Women 

Congratulations to Kelly Ford! Here is the press release that was sent out. Wanted to showcase this on dealerElite!

Last year, women purchased an estimated 27.5 million vehicles – an impressive 75,000 units a day at new and used car…

Top 5 Best Practices when posting to eBay classifieds

Top 5 Best Practices on eBay Classifieds

With any new product and marketplace there’s a learning curve and we’ve recently gained more knowledge about what it takes to manage the “art” of posting to eBay classifieds. We want to share the Top 5 Best Practices we’ve learned over the last few weeks with you:

1.)  New eBay accounts require some “Seasoning” similar to the historical…

Ten Tips to Retain Talent

At a Fortune business conference in 2003 a moderator asked Indra Nooyi, now Chairperson and CEO of PepsiCo: “As a leader, what keeps you awake at night?”

Without a second’s pause Nooyi replied, “Retaining my talent.”

Any leader wishing to measurably grow their organization is wise to list the same concern at the top of their list. Following are ten tips to retain talent;…

Blog Posts

Dealer Service & Loyalty Boost Highlights Importance of Customer Experience

Posted by Richard Holland on April 17, 2014 at 9:34am 0 Comments

The recently released J.D. Power 2014 U.S. Customer Service Index Study produced some interesting, and very promising, results. The report concluded that customer satisfaction with dealer…

Continue

Do you know everything?

Posted by Timothy Marvel on April 17, 2014 at 7:01am 0 Comments

I don't know about you but I get excited knowing that there is a lot of things that I don't know and I get the chance to learn today!

Have…

Continue

OSHA Issues Guidance on Temporary Worker Injury Documentation

Posted by Rebecca Ward on April 17, 2014 at 6:00am 0 Comments

OSHA regulation requires dealers to document when your own employee is injured on the job, but what happens if your temporary worker is injured? When you employ a temporary worker, both the staffing agency that supplies them, and you, the host employer, are responsible for them.

How does this play into recording temporary worker injuries? To clarify this situation, OSHA has issued guidance on who is responsible for documenting temporary worker injuries.  In regards to injury and…

Continue

How to Convert Social Media Fans to Customers

Posted by Rebecca Ward on April 16, 2014 at 6:00pm 0 Comments

You spend a lot of time updating and managing your social media sites, hoping to increase your fan base and engage past and future clients. But do you know how to convert those social friends into shoppers?  Make sure that you are doing all of the right things to convert your social media following into customers by adopting the following practices:

¨  Combine the right message with the right platform.

You can post messages on your social sites all day long, but if you’re…

Continue

How Will Mobile Tech Partnerships Shift The Automotive Market?

Posted by Josh Knutson on April 16, 2014 at 3:54pm 0 Comments

Connected Car and the Dealership:

The era of connected cars is officially well underway. Automotive and technology giants recently announced substantial partnerships that will pave the future of cars and technology.…

Continue

Why Should You Blog?

Posted by Rebecca Ward on April 16, 2014 at 3:00pm 0 Comments

Blogs have become a cornerstone in digital marketing due to their ability to create a casual level of communication, which in turn increases conversation. Trust is built between the blogger and consumer through this dialogue, which allows dealers to provide them with a source to learn about their products in a trust worthy, information based atmosphere. To begin building this relationship you must first provide high-quality, pertinent content. Start off with the following blog topics, to…

Continue

How To Market Yourself with Little or No Money!

Posted by Charles Sullivan on April 16, 2014 at 11:30am 0 Comments

Hi Frank

You can do lots of things without spending a lot of money. When its slow, you have less money, but more time. To get the conversation started I've listed a few ideas that are effective and mostly FREE. …

Continue

Want the REAL Reasons Women Buy from their Salesperson?

Posted by Anne Fleming on April 16, 2014 at 8:00am 0 Comments

Welcome to Women Wednesdays!

Dealers who “get it” know that the key distinction in optimizing sales to women is having exceptional sales advisors who offer exceptional service. But what does that really look like? 

Women tell us directly through our car dealer review platform what works for them when interacting with a sales agent.  Below are their top 5 reasons for buying a car from…

Continue

TOP Featured Discussions

Text Messaging Campaign....

Question to the car Gods....

I am new to this business transitioning from a successful career in real estate where self promotion and product promotion fell solely on my shoulders.  One of my most successful ventures was my Goomzee Text Message Campaign and Lead Capture.  I am an individual and not looking to implement a dealership program so my funds are modest at this point.  Any success stories from Sales Reps using programs like this?  I am in a budget of 50/60 dollars a…

This is the 25th Anniversary of Stephen Covey publishing The 7 Habits.

This is the 25th Anniversary of Stephen Covey publishing The 7 Habits.

We can take this in many directions, but they are:

Be Proactive

Begin with the End in Mind

Put First Things First

Think Win-Win

Seek First to Understand, Then to be Understood

Synergize

Sharpen the Saw

We need to work on all of…

The New Salespeople Schedule

Someone asked me about adding a third team at a dealership on Facebook and this is my revised solution:

Do 5! The way I would do it is to have all your sales people work 3 straight days the whole day, then have 2 straight off. Have 5 rotations, but have team dealership instead! If you have a busy day, someone can take another day off, then come in on the busy day with prior permission. This is not just a Gen Y trend, but nurses do similar things at times. This way your workers can be…

New Employee Training

I am wondering if any dealers out here have a set program in place to train new hires. I am a newly re hired manager at a medium sized Chevrolet dealership that is looking for a process to put in place for new hires. We do use a sales process training system, (APB) at our store, but what I am asking for is to see examples and processes of what successful dealers use to train a new sales person from start to finish. Looking forward to your comments. If you do have a example process to…

Forum

Text Messaging Campaign....

Started by Frank Renaldi in OTHER - Does Not Fit Any Predefined Category. Last reply by Shawn Ryder yesterday. 2 Replies

Question to the car Gods....I am new to this business transitioning from a successful career in real estate where self promotion and product promotion fell solely on my shoulders.  One of my most successful ventures was my Goomzee Text Message Campaign and Lead Capture.  I am an individual and not looking to implement a dealership program so my funds are modest at this point.  Any success stories from Sales Reps using programs like this?  I am in a budget of 50/60 dollars a month.  Any advice…Continue

Tags: newsales, textcampaigns, SalesReps

This is the 25th Anniversary of Stephen Covey publishing The 7 Habits.

Started by Matt Page in OTHER - Does Not Fit Any Predefined Category on Monday. 0 Replies

This is the 25th Anniversary of Stephen Covey publishing The 7 Habits.We can take this in many directions, but they are:Be ProactiveBegin with the End in MindPut First Things FirstThink Win-WinSeek First to Understand, Then to be UnderstoodSynergizeSharpen the SawWe need to work on all of these, but which three do we need the most help with?There are many directions we can take this, but realize how can we apply them to our lives, then our industry.Continue

New Employee Training

Started by Brian Hy in Sales Forum. Last reply by Timothy Marvel on Sunday. 2 Replies

I am wondering if any dealers out here have a set program in place to train new hires. I am a newly re hired manager at a medium sized Chevrolet dealership that is looking for a process to put in place for new hires. We do use a sales process training system, (APB) at our store, but what I am asking for is to see examples and processes of what successful dealers use to train a new sales person from start to finish. Looking forward to your comments. If you do have a example process to share,…Continue

Tags: vehicle, Chevrolet, Used, vehicel, Sales

Compliance Companies

Started by Greg Epps in Legislation, Regulations, Compliance and Legal Issues yesterday. 0 Replies

Does anyone have suggestions for compliance companies? Looking for front end F&i compliance as well as back end OSHA, EPA, etc. I have looked at KPA and Automotive Compliance Consultants. Just wondering if anyone has other suggestions. These 2 companies offer packaged solutions for both areas. Not sure if I am better to go with a packaged solution or if I am better to go with a front end compliance company and another for back end safety and environmental.

Lexmark Printer vendors

Started by Jason Mitchell in OTHER - Does Not Fit Any Predefined Category on Monday. 0 Replies

If you are a Reynolds DMS dealer, then you probably use Lexmark printers.  When they mess up or go out, please do yourself a favor and stay away from www.theprinterdepo.com.  They have the worst customer service of any printer company we have ever seen.  Their RMA process is a complete joke, and the customer service reps could care less if the customer is happy or not.  Just a warning.ThanksJasonContinue

Tags: vendors, Printer, Reynolds, Lexmark

Traditional Advertising, is it truly over as many might say?

Started by Bobby Compton in Ask an AUTOMOTIVE PROFESSIONAL. Last reply by Willis Williams Oct 18, 2013. 87 Replies

Traditional Advertising, is it truly over as many might say?I've found that there are different environments, climates and demographics that call for traditional advertising! Although Social Media is on the move and in my opinion will be sooner than later, the #1 source to reach a customer, traditional advertising must not be counted out!In some towns the paper is still King, while in others a local T.V. station is King and believe it or not in some towns Radio is King.While the hot topic of…Continue

Tags: BOBBY, COMPTON, LIVE, AUTOS, dealerELITE

You know you work for a bad dealership when . . . .

Started by Mark Dubis in Ask an AUTOMOTIVE PROFESSIONAL. Last reply by Tom Gorham Feb 14. 78 Replies

We all know many dealers still make money the old fashioned way, in spite of themselves. If we want to attract top notch professionals to our industry we need to be able to quickly identify attributes of the poorly managed and not employee focused stores.   Lets put together our Top Ten (or 20) Ways to know you work for a bad dealership.  Keep responses down to two brief sentences.  Mark Continue

Tags: for, auto, retailing, environments, work

Do women make better Car salespeople?

Started by aaron kominsky in Women in the Auto Industry. Last reply by Sally Whitesell Apr 17, 2013. 76 Replies

What  characteristics differentiate  the differences between a woman vs a man in selling autombiles  in today's marketplace?Continue

AutoBlog News Feed

Maserati surprises Manhattan with Centennial edition GranTurismo

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Maserati GranTurismo MC Centennial Edition

The GranTurismo may be getting a little long in the proverbial tooth, but it hasn't quite been a century just yet. It has, however, been a hundred years since Maserati was originally founded, and to celebrate that milestone, the Modenese automaker has rolled in to the New York Auto Show this year with a pair of special editions. Available in either coupe or convertible form, the MC Centennial Editions arrived as a surprise just as the Alfieri concept was a month ago in Geneva, albeit somewhat less revolutionary.

The special editions are differentiated from any other by their paint scheme, special wheels, revamped interior and special badging throughout. Magma red and Inchiostro blue - the colors of the city of Bologna where the company was founded a century ago - are new to the Maserati catalog, and come with a choice of wheel options with special logos at the center. The interior color is specified to complement the exterior with red, white or blue trim and carbon-fiber accents.

Power comes from the same 4.7-liter V8 as the GranTurismo MC Stradale or GranCabrio Sport, driving 454 horsepower to the rear wheels through a six-speed automatic transmission. That's said to be enough to propel either coupe or convertible to a top speed of 185 miles per hour, and comes coupled with Brembo brakes and MC sport suspension. Deliveries commence in July, but you can scope it out here in the gallery of live images from the show floor above, the galleries of stock images below and the press release below that.

Continue reading Maserati surprises Manhattan with Centennial edition GranTurismo

Maserati surprises Manhattan with Centennial edition GranTurismo originally appeared on Autoblog on Thu, 17 Apr 2014 13:20:00 EST. Please see our terms for use of feeds.

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Automotive News - Dealers

AutoNation stepping away from third-party leads

AutoNation, tired of paying high prices for online leads, plans to de-emphasize third-party lead providers such as TrueCar, AutoTrader.com and Cars.com, CEO Mike Jackson says.

AutoNation says Q1 net income rose 15% to $95.1 million

Despite 10 weeks of problematic winter weather to start the year, a late March rebound in dealership traffic helped drive AutoNation's net income 15 percent higher in the first quarter of 2014 from the year-earlier period, the company said today.

Lincoln maps out China strategy, sees learning lab for world

Lincoln set up a showcase called The Lincoln Space in a busy pedestrian area of central Beijing today to outline its strategy for entering the world's largest auto market.

European car sales rise 10% as replacements help automakers

European car sales jumped 10 percent in March, the seventh consecutive monthly gain, as new models to replace aging vehicles and an economic rebound boosted demand. First-quarter sales rose 8 percent.

Recent National Job Listings

1. Anne Fleming

Pittsburgh, PA, United States

2. Richard Holland

Las Vegas, NV, United States

3. Paul Sansone Jr.

Neptune, NJ, United States

4. Joseph Cala

Beachwood, NJ, United States

5. Chris Saraceno

Allentown, PA, United States

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Wards Auto Dealer News Feed

Buoyed by Recent Success, Ford Launches Lincoln Brand in China

Lincoln will start with an independent network of eight dedicated dealerships in seven cities but will ramp up quickly to 60 stores in 50 cities by 2016.

read more

European Auto Sales Running Well Ahead of Forecasts

Registrations grew 10.6% in March and, although the increase came against prior-year’s low result, were well above the 2%-3% increase forecast by many analysts at the end of 2013.

read more

And Now There Is One… Porsche 911 GT3 Declared 2014 World Performance Car

NEW YORK, April 17, 2014 /PRNewswire/ -- At a press conference hosted by the New York International Auto Show and Bridgestone Corporation, the Porsche 911 GT3 was declared the 2014 World Performance Car. This is the third consecutive year that Porsche has won the prestigious World...

Automotive News - Breaking News

GM doesn't have to order customers to park recalled cars, U.S. judge rules

General Motors doesn't have to take the unprecedented step of instructing car owners that the 2.59 million vehicles it recalled are unsafe to drive until faulty ignition switches are fixed, a federal judge ruled today.

Honda HR-V subcompact crossover coming later this year

Honda's upcoming Fit-based subcompact crossover will be called the HR-V, the company said today in releasing the first image of the vehicle.

Subaru polishes Outback for 2015

The Subaru Outback is getting a major styling update, additional safety and convenience features, and improved fuel economy as part of a makeover to enhance what has been the brand's top franchise for years.

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