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Mike Gorun posted a blog post

Good Customer Service?

Is your car dealership doing everything possible to keep your customers satisfied and happy?  Now, more than ever, your reputation for building relationships and retaining customers may depend on your company’s focus on providing the very best customer service. How is good customer service defined?  There isn’t a clear cookie-cutter…See More
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Timothy Marvel posted a status
"Shhttp://tmarvelbusines.blogspot.com/2014/09/looking-for-leader.htmlare your experience!"
2 hours ago
JD Rucker posted a blog post

Links May Die Someday for SEO, but Not Quite Yet

Inbound links still matter. Despite what you may here from SEO gurus around our industry, the power of high-quality, relevant, and natural inbound links to a dealer's website is still apparent. Google's Matt Cutts acknowledged that in the long run, this may not be the case.That day, however, is not today.Google is reportedly…See More
6 hours ago
steven chessin commented on Brian Cox's blog post In Marketing, New Trumps Used Every Time
"Brian  - This article is a "sleeper". Probably THE most important --- and yet   --- unnoticed. There is just one point I want to make. When a dealer gets a lead  --- and it is processed in the tradtional manner - there is a…"
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Roger Williams posted a video

Sales Training 101

Roger Williams: the Automotive Coach Teaching the Sales Circle at Fletcher Ford.
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IC. Collins's 2 discussions were featured
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Terry J. Smith updated their profile
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IC. Collins posted discussions
18 hours ago
steven chessin commented on Paul Accinno's blog post Automotive Advertising Should be as Close to Perfect as Possible
"There cannot be any disagreement with perfect advertising. The biggest mistake I have seen is inexperienced advertising director judgment calls about who is supposed to be doing what and at what quality.When I had an agency my first…"
19 hours ago
Karen Rae Selm Hickam updated their profile
19 hours ago
Mike Esposito posted a blog post

Auto/Mate Integrates DMS with MaximTrak F&I Suite, Boosting Auto Dealer F&I Performance and Profits

FOR IMMEDIATE RELEASEALBANY, N.Y. – September 29th, 2014 – Auto/Mate Dealership Systems (http://www.automate.com) announced today the integration of its dealership management system (DMS) with MaximTrak Technologies' F&I Suite. Auto dealers using both systems may now benefit from a real-time, bi-directional exchange of information that speeds up the F&I process, keeps transaction…See More
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william lovejoy left a comment for Keith Spondike
"Keith,  you will gain a lot from group & you have a lot to offer members. Scan the site fully- some really great members & input"
21 hours ago
Paul Potratz's blog post was featured

Are you looking in the right places?

Is your dealership struggling to find qualified employees? The problem isn't the amount of talent in the field, but the way you're targeting potential candidates. There are a few avenues you probably haven't tried that could help you find the perfect employees for your dealership. Samantha discusses how to use these channels to draw in more qualified individuals for your business on this week's…See More
22 hours ago
Paul Accinno's 2 blog posts were featured
22 hours ago

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TOP Featured Blogs

Automotive Advertising Should be as Close to Perfect as Possible

It really should go without saying, but we've seen so many of low effort attempts at advertising over the last few months that it became necessary to bring the topic up. Your advertising should be amazing every time.

We've seen poor creative being passed off as banner ads, poor-quality ads being posted…

Are you looking in the right places?

Is your dealership struggling…

Persuasion vs Manipulation

How to perform in the Top 1%

I was talking with the woman I love yesterday. She loves me, yet, when talking about car salesmen, she…

Empowered Employees Bring Higher Levels of Customer Service

“The customer is always right” has been the trademark phrase used by businesses in the United States for decades.  By and large, most reputable businesses believe this philosophy to some degree, and put policies and procedures in place to make sure that their customers are treated fairly and effectively…

Are Win-Win-Wins Possible in the Dealership World?

This article was written by Robin Cunningham and was originally published on the NCM Institute Up to Speed blog

thumbs up

Is it just me, or does it seem like so much of what we take for granted in life is a zero-sum game?…

Blog Posts

Good Customer Service?

Posted by Mike Gorun on September 30, 2014 at 8:14am 0 Comments

Is your car dealership doing everything possible to keep your customers satisfied and happy?  Now, more than ever, your reputation for building relationships and retaining customers may depend on your company’s focus on providing the very best customer service.

 

How is good customer service…

Continue

Links May Die Someday for SEO, but Not Quite Yet

Posted by JD Rucker on September 30, 2014 at 2:38am 0 Comments

Inbound links still matter. Despite what you may here from SEO gurus around our industry, the power of high-quality, relevant, and natural inbound links to a dealer's website is still apparent. Google's Matt Cutts acknowledged that in the long run, this may not be the case.

That…

Continue

Auto/Mate Integrates DMS with MaximTrak F&I Suite, Boosting Auto Dealer F&I Performance and Profits

Posted by Mike Esposito on September 29, 2014 at 1:25pm 0 Comments

FOR IMMEDIATE RELEASE

ALBANY, N.Y. – September 29th, 2014 – Auto/Mate Dealership Systems (http://www.automate.com) announced today the integration of its dealership management system (DMS) with MaximTrak Technologies' F&I Suite. Auto dealers using both systems may now benefit from a real-time, bi-directional exchange of information that speeds up the F&I…

Continue

Making Chicken Salad Out of a Bad Review

Posted by Rob Hagen on September 29, 2014 at 1:00pm 0 Comments

“To err is human; to forgive, divine” – Alexander Pope

Mistakes happen, people realize this. Nobody expects a business to be perfect, as everyone has bad days. However, how you handle these mistakes is the secret to formulating long-term opinions of your…

Continue

End of the Month Mentality

Posted by Joseph Cala on September 29, 2014 at 9:30am 0 Comments

You Know Your Marketing, but do You Really KNOW Your Market?

Posted by JD Rucker on September 28, 2014 at 6:27pm 0 Comments

I'm a big fan of putting the power of targeting in the hands of the dealer. We're not one of those who believe that we know best about our clients' market, demographics, and customers and we try to put our expertise in social and search to play with their understanding of the area and their business to…

Continue

Automotive Advertising Should be as Close to Perfect as Possible

Posted by Paul Accinno on September 28, 2014 at 5:44pm 1 Comment

It really should go without saying, but we've seen so many of low effort attempts at advertising over the last few months that it became necessary to bring the topic up. Your advertising should be amazing every time.

We've seen poor creative being passed off as banner ads, poor-quality ads being posted…

Continue

What You Can Do with $100 to Promote Your Dealership!

Posted by Rob Hagen on September 28, 2014 at 3:02pm 0 Comments

As social media continues to grow, it’s about time it gets its own line item on your advertising budget. I’m not saying you need to totally replace other advertising means, but just that you need to trim a small portion off and dedicate it to social media.

As an example, I want to share with you a case study of a Valentine’s Day contest we did with one of our relatively new clients. They decided to invest in a $100 gift card. The basic premise was that people would submit couple…

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TOP Featured Discussions

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Forum

10 Tips to Help You Become a Superstar in Sales

Started by IC. Collins in General Forum for dealerELITE Members. Last reply by IC. Collins on Thursday. 2 Replies

BY RHETT POWER @RHETTPOWER Selling takes discipline, a system, and an ability to communicate and understand people. Do you think selling is a science or and art? What do you think it takes to be successful in sales? Can you be trained to be a great sales person?I once had a sales associate tell me he didn't like selling...he…Continue

Why You Should Stop Being a Boss and Be a Leader

Started by IC. Collins in Sales Forum 18 hours ago. 0 Replies

BY LOLLY DASKAL @LOLLYDASKALThe way you approach being in charge--whether you're running a corporation, a civic organization, or a neighborhood bake sale--is a huge factor in the group's achievement. Think about the differences before you step up.Shared: From your friends TechAutoCareers.com® the online resource for…Continue

The 1 Email That Every Salesperson Must Master

Started by IC. Collins in dealerELITE Professional Experience. Last reply by ashley luck on Thursday. 1 Reply

BY GEOFFREY JAMES @SALES_SOURCEA simple template that can help you close millions of dollars of business deals throughout your entire career.Shared: From your friends TechAutoCareers.com® the online resource for the Automotive Sales ConsultantIn "How to Write a Killer Sales Email," I explained how to use email to start up an email dialog with a potential customer. This post describes the other end of that sales process--the email you send to close the deal.Proposal emails are not the same as…Continue

7 Killer Quotes from Shark Tank's Barbara Corcoran

Started by IC. Collins in General Forum for dealerELITE Members 18 hours ago. 0 Replies

BY JOHN BOITNOTT @JBOITNOTTThe woman who turned a $1,000 real estate loan into a $66 million business has much to say about entrepreneurship, success and business. We would all do well to listen.Shared: From your friends TechAutoCareers.com® the online resource for the Automotive Sales ConsultantAs the only…Continue

Doing Great at Work? Thank Your Better Half

Started by IC. Collins in dealerELITE Professional Experience on Friday. 0 Replies

BY JESSICA STILLMAN @ENTRYLEVELREBEL A new study shows just how big an influence your spouse's personality has on your career success. Shared: From your friends TechAutoCareers.com® the online resource for the Automotive Sales Consultant According to Facebook's Sheryl Sandberg, the most important career decision a woman ever makes is who she marries. New research suggests she might be wrong, or at least only partly right. The right spouse appears to be central to career success for both…Continue

How to Prepare for a Media Interview

Started by IC. Collins in General Forum for dealerELITE Members on Friday. 0 Replies

BY GINI DIETRICH @GINIDIETRICH Doing a media interview for the first time can be extremely intimidating. But there are a few tricks of the trade that will help keep you at ease. Shared: From your friends TechAutoCareers.com® the online resource for the Automotive Sales Consultant Congratulations! You have been asked if you’d like to participate in an interview with a trade publication or on your local news. If this is the first time you’ve done a media interview, it can be extremely…Continue

8 Habits of Exceptionally Resilient People

Started by IC. Collins in General Forum for dealerELITE Members on Thursday. 0 Replies

BY PETER ECONOMY @BIZZWRITER The ability to bounce back from adversity is vital to learning how to succeed in life and in business.Shared: From your friends TechAutoCareers.com® the online resource for the Automotive Sales Consultant One day I walked into my house to find our cat playing gleefully with a baby lizard. He would pick up the lizard in his mouth, give it a little playful toss, and then paw at it. Cute? Not really. I picked up the lizard gently, his cold lifeless body sagging in my…Continue

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