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Richard Holland posted a blog post

How Simply Getting the Job Done Can Be a Bad Thing

Working at a car dealership often takes its toll on employees. The demands of a fifty, sixty or seventy hour work week often leaves the employee exhausted, mentally and physically. Generally, these employees are not clock-watchers, they are your commissioned sales people, your technicians, your management staff and they are the…See More
2 hours ago
Timothy Marvel posted a status
3 hours ago
IC. Collins replied to IC. Collins's discussion 25 Sales Tips for Selling More Cars
"Thank you Al Stidham for liking and commenting on our post from I.C. and everyone from TechAutoCareers.com®"
11 hours ago
Al Stidham replied to IC. Collins's discussion 25 Sales Tips for Selling More Cars
"Excellent advice, I.C.  I especially agree with number 18.  Listening is extremely important for gaining your customer's trust. Find out what they want and WHY they want it.  And, I've found that my closing ratio increases…"
12 hours ago
IC. Collins posted a discussion

6 Ways to Build Customer Loyalty

LOYALTY MARKETING / By Rocket PostShared: From your friends TechAutoCareers.com® the online resource for the Automotive Sales Consultant™What would you rather do—keep spending precious time and money trying to draw in new customers OR foster a long-lasting relationship with the ones you have? Though running any business requires a bit of both, focusing on your current clients is a huge part of setting your business apart. It’s always enticing to chase bigger accounts and pursue new consumers,…See More
16 hours ago
Sharon Hill commented on Josh Knutson's blog post General Motors Approves AutoMotion Dealer App For iMR Program
"Thanks for sharing. I missed this announcement. Geo-location and mobile are so important. I wonder, though, do you think an OEM-specific app is the most effective? Or might you have better luck with a general app or just mobile optimization and…"
17 hours ago
Lizelle Landino posted videos
18 hours ago
Rob Gehring posted a blog post

Attitude check

Greetings,    The most important thing you will find out in your career is attitude, and how it affects the outcome of your goals. When bad things happen to you, do you face them head on. Do you say to yourself "I got this?" Do you approach your problems with "Why does this always happen to me?"Click the link below to find why a positive attitude will make all the difference in your work, and your personal…See More
18 hours ago
John Sternal posted blog posts
18 hours ago
Lisandra Ramos posted a blog post

Are These Excuses Keeping You From Test Chatting Live Chat Vendors?

“My dog ate my homework.”For anyone who went through the United States’ public school system since the 1970s, this should be a very familiar excuse. And it may very well be the same excuse some dealers use to avoid doing their homework of test chatting their prospective chat providers before they buy a…See More
18 hours ago
Josh Knutson posted a blog post

General Motors Approves AutoMotion Dealer App For iMR Program

Minneapolis, MN – AutoMotion, the leader in mobile apps for automotive dealers, announces General Motors iMR approval for the AutoMotion Dealer App product. All General Motors dealers can now use iMR funds with the leading mobile app solution to drive more sales and service revenue from customers on the go. General Motors approved the AutoMotion platform as the first provider of mobile apps…See More
20 hours ago
Leonard Buchholz's blog post was featured

How to "Blow Up" your Customer in the service drive 5 different ways

One of the many byproducts of training in so many dealerships is that you get to observe all the different ways people do things. Like how they answer the phone or talk to a customer in the service drive.Over the years, I’ve made it a point to take note of some of the ways Advisors and Managers blow their customer up in the service drive and I thought I would share with you my observations and my Top 5.Number 5.Assume…See More
22 hours ago
sara callahan posted a blog post

Social Media: When Marketing Becomes Mocketing

Social media can be a tricky thing. Finding and publishing content that a business’s audience will both enjoy and interact with can be challenging. And as Facebook exposure for business pages is increasingly diminishing, businesses are more dependent on audience engagement than ever for those elusive likes, shares and…See More
yesterday
Timothy Marvel posted a status
yesterday
Joshua Maynor and Mike Elliott are now friends
yesterday
Leonard Buchholz posted a blog post

How to "Blow Up" your Customer in the service drive 5 different ways

One of the many byproducts of training in so many dealerships is that you get to observe all the different ways people do things. Like how they answer the phone or talk to a customer in the service drive.Over the years, I’ve made it a point to take note of some of the ways Advisors and Managers blow their customer up in the service drive and I thought I would share with you my observations and my Top 5.Number 5.Assume…See More
yesterday
Paul Potratz's blog post was featured

It's Time to Pop the Question

You could have the most talented team on paper, but how can you know they're the right fit? Many businesses struggle with this issue when hiring new team members and promoting current employees. There's one question you may need to ask your team: "Are you committed?” On this episode of Think Tank Tuesday, I explain why. See More
yesterday
DealerELITE's 2 blog posts were featured
yesterday
Chris Saraceno's blog post was featured

"Why Bad News Could be Good News "

In 2004, the Lego company was on the verge of bankruptcy. Kids had started to focus on less traditional forms of play and were surging towards electronic toys. Plain old interlocking bricks just weren't as cool as they had been before the computer age. Instead of folding, Lego decided to go a new direction, trying a new form of kid-centered marketing. They started the Lego Magazine, directed to kids in their new Lego Club, launched design competitions and introduced Mindstorms, the interactive…See More
yesterday
Daniela Francheska Sherrod's blog post was featured

How Clean is your DMS Data

Is this a reasonable concern with dealers?Targeted re-marketing to existing DMS contacts is a issue most dealers leave to routine, email and letters generated daily from dealership level.Is the ROI measured? Can the dealer do a better job?LIVE MARKETING is a new automotive forefront player in the data space, concerning DMS data mining. The company has been in development of a brilliant strategy to use multi-channel media -- and -- to roadmap the process of re vitalizing customers in dealers’…See More
yesterday

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TOP Featured Blogs

How to "Blow Up" your Customer in the service drive 5 different ways

One of the many byproducts of training in so many dealerships is that you get to observe all the different ways people do things. Like how they answer the phone or talk to a customer in the service drive.

Over the years, I’ve made it a point to take note of some of the ways Advisors and Managers blow their customer up in the service drive and I thought I would share with you my observations and my Top 5.…

It's Time to Pop the Question

You could have the most talented team on paper, but how can you know they're the right fit? Many businesses struggle with this issue when hiring new team members and promoting current employees. …

"Stop Rushing" SW Service Solutions Quarterly Newsletter

falling_change_hdr.jpg

Imagine yourself entering a business where everyone seems to be hurrying around and you are greeted with, "Someone will be with you in a second" as…

How Clean is your DMS Data

Is this a reasonable concern with dealers?

Targeted re-marketing to existing DMS contacts is a issue most dealers leave to routine, email and letters generated daily from dealership level.

Is the ROI measured? 

Can the dealer do a better job?

LIVE MARKETING is a new automotive forefront player in the data space, concerning DMS data mining. The company has been in development of a brilliant strategy to use multi-channel media -- and -- to roadmap the process of re…

The Benefits of Video Marketing ~ Internet Marketing Tips!

The expanding role internet plays in marketing has made online marketers to evolve useful strategies for marketing their products and services online. Contents play vital roles in creating information about any product or services for internet users. Video marketing helps create powerful contents about any product and…

Blog Posts

How Simply Getting the Job Done Can Be a Bad Thing

Posted by Richard Holland on August 28, 2014 at 8:08am 0 Comments

Working at a car dealership often takes its toll on employees. The demands of a fifty, sixty or seventy hour work week often leaves the employee exhausted, mentally and physically. Generally, these employees are not clock-watchers, they are your commissioned sales people, your technicians, your management staff and they…

Continue

Attitude check

Posted by Rob Gehring on August 27, 2014 at 4:04pm 0 Comments

Greetings,   

 

The most important thing you will find out in your career is attitude, and how it affects the outcome of your goals. When bad things happen to you, do you face them head on. Do you say to yourself "I got this?" Do you approach your problems with "Why does this always happen to me?"

Click the link below to find why a positive attitude…

Continue

WOMEN CAR SHOPPERS GROWING MORE COMFORTABLE NEGOTIATING

Posted by John Sternal on August 27, 2014 at 3:55pm 0 Comments

When it comes to negotiating with a car dealer, what’s the comfort level of men and women? Swapalease.com, the nation’s largest online car lease marketplace, was interested to take the pulse of car shoppers around the country. According to their findings, women are now warming up to the negotiation process. Click here to see the complete findings.



An online survey was presented to more than 1,000 drivers…

Continue

Are These Excuses Keeping You From Test Chatting Live Chat Vendors?

Posted by Lisandra Ramos on August 27, 2014 at 3:30pm 0 Comments

“My dog ate my homework.”

For anyone who went through the United States’ public school system since the 1970s, this should be a very familiar excuse. And it may very well be the same excuse some dealers use to avoid doing their homework of test chatting their…

Continue

BUICK & TOYOTA HIGHLIGHT BEST LABOR DAY LEASE DEALS ON WANTALEASE.COM

Posted by John Sternal on August 27, 2014 at 2:20pm 0 Comments

Wantalease.com, the nation’s first online car lease marketplace for new lease deals, says Buick and Toyota highlight some of the best car lease deals leading up to the Labor Day auto sales. The Toyota RAV4 and Avalon lease offers have fallen -15.6% and -12.1%, respectively, since July. Meanwhile, the Buick Regal Premium and Lacrosse lease offers represent some of the most aggressive deals for national customers on the site. Click…

Continue

General Motors Approves AutoMotion Dealer App For iMR Program

Posted by Josh Knutson on August 27, 2014 at 2:09pm 1 Comment

Minneapolis, MN – AutoMotion, the leader in mobile apps for automotive dealers, announces General Motors iMR approval for the AutoMotion Dealer App product. All General Motors dealers can now use iMR funds with the leading mobile app solution to drive more sales and service revenue from customers on the go. General Motors approved the…

Continue

Social Media: When Marketing Becomes Mocketing

Posted by sara callahan on August 27, 2014 at 8:06am 0 Comments

Social media can be a tricky thing. Finding and publishing content that a business’s audience will both enjoy and interact with can be challenging. And as Facebook exposure for business pages is increasingly diminishing, businesses are more dependent on audience engagement than ever for those elusive likes,…

Continue

How to "Blow Up" your Customer in the service drive 5 different ways

Posted by Leonard Buchholz on August 26, 2014 at 5:30pm 0 Comments

One of the many byproducts of training in so many dealerships is that you get to observe all the different ways people do things. Like how they answer the phone or talk to a customer in the service drive.

Over the years, I’ve made it a point to take note of some of the ways Advisors and Managers blow their customer up in the service drive and I thought I would share with you my observations and my Top 5.…

Continue

TOP Featured Discussions

25 Sales Tips for Selling More Cars

Whether you are new to the car business and selling cars for a living or you have been doing it for years these car sales tips will help you sell more cars and make more commissions. Selling cars to the public is not like any other retail job and not everyone is cut out to be a car salesperson. Some people may already have some of the skills needed to be successful and others can learn what they need to know to become more successful.

These sales tips and…

Personal Attacks

I've just reported to the management of this site the personal abuse I was subjected to in one discussion here recently. I find it a privilege to be a part of this group and with only one exception so far everyone has been cordial, thoughtful, helpful, and on-topic. But I'd like to just remind the few who might need it, of the simple rules of this community:


- Be polite and courteous to each other
- Do not…

5 Signs Your Employees Dislike You BY JAYSON DEMERS

Your goal as a manager isn't to be each employee's best friend, but it also isn't to be feared and reviled. Here are a few outward signs that may indicate your employees see you as a bad boss.


In addition to all of your achievements, you're sure that you're also a great boss. After all, your leadership skills have helped you climb the ladder of success. But some of the world's top companies succeed in spite of poor leadership, with businesses prevailing…

Forecasters predict 4 more robust years for car sales

Acme, Mich.— U.S. auto sales will remain healthy for the next four years, economists said Tuesday.

Speaking at a panel on the second day of the Center for Automotive Research’s annual Management Briefing Seminars, forecasters predicted about 17 million new cars and trucks will be sold annually in the coming years, a number that should remain consistent through 2018 as consumer confidence improves and buyers look to replace old cars.

“I think today, things are going generally…

GM financing arm investigated over subprime loans

General Motors just can't seem to avoid controversy in 2014. Of course, there has been a continual run of recalls throughout the year, and now, its GM Financial division is under investigation for possibly violating the Financial Institutions Reform, Recovery and Enforcement Act, according to Reuters. FIRREA gives the DoJ the power to examine and potentially sue companies that are found to be acting fraudulently. In…

Forum

25 Sales Tips for Selling More Cars

Started by IC. Collins in dealerELITE Professional Experience. Last reply by IC. Collins 11 hours ago. 2 Replies

Whether you are new to the car business and selling cars for a living or you have been doing it for years these car sales tips will help you sell more cars and make more commissions. Selling cars to the public is not like any other retail job and not everyone is cut out to be a car salesperson. Some people may already have some of the skills needed to be successful and others can learn what they need to know to become more successful.These sales tips and advice touch briefly on the different…Continue

Personal Attacks

Started by Sharon Hill in Social Media and Reputation Management. Last reply by Sharon Hill on Saturday. 3 Replies

I've just reported to the management of this site the personal abuse I was subjected to in one discussion here recently. I find it a privilege to be a part of this group and with only one exception so far everyone has been cordial, thoughtful, helpful, and on-topic. But I'd like to just remind the few who might need it, of the simple rules of this community:- Be polite and courteous to each other- Do not "self-advertise" too much, otherwise dE will remove that commentIf either of these two…Continue

Tags: rules, marketing, reputation, management, community

The 5 Biggest Reasons the Wrong People Get Hired

Started by Mike Elliott in OTHER - Does Not Fit Any Predefined Category yesterday. 0 Replies

Here's an excellent article from Lou Adler of the Adler Group. He has some great insights for anyone involved in the hiring process.Based on thousands of candidate interviews and leading training programs with more than ten thousand recruiters and hiring managers, there is no doubt the wrong person, not the best person, is often the one hired. Here’s why:Managers define the person before defining the job. Here’s a …Continue

Tags: job, skills, hiring, training, management

6 Ways to Build Customer Loyalty

Started by IC. Collins in dealerELITE Professional Experience 16 hours ago. 0 Replies

LOYALTY MARKETING / By Rocket PostShared: From your friends TechAutoCareers.com® the online resource for the Automotive Sales Consultant™What would you rather do—keep spending precious time and money trying to draw in new customers OR foster a long-lasting relationship with the ones you have? Though running any business requires a bit of both, focusing on your current clients is a huge part of setting your business apart. It’s always enticing to chase bigger accounts and pursue new consumers,…Continue

Mental Note:

Started by IC. Collins in General Forum for dealerELITE Members on Saturday. 0 Replies

Shared: From your friends TechAutoCareers.com® the online resource for the Automotive Sales Consultant™"The strongest factor for success is self - esteem: Believing you can do it, believing you deserve it, believing you will get it. "What do you think? Is this something you can benefit from or do you have a few tricks up your sleeve that are just as powerful? Make your voice heard by leaving a comment below. Don’t forget to hit the share button if you know others who will find this post…Continue

Mental Note:

Started by IC. Collins in General Forum for dealerELITE Members on Saturday. 0 Replies

Shared: From your friends TechAutoCareers.com® the online resource for the Automotive Sales Consultant™“If you ask things in a casual manner you will get a casual response.”What do you think? Is this something you can benefit from or do you have a few tricks up your sleeve that are just as powerful? Make your voice heard by leaving a comment below. Don’t forget to hit the share button if you know others who will find this post useful.I.C. Collins ~ Author and Educator: Has One Simple Goal…Continue

We need MORE of this in the USA: Auto-shop class is a win-win for high school grads, dealerships that need mechanics

Started by Mike Elliott in General Forum for dealerELITE Members on Monday. 0 Replies

Two years out of high school, Evan Fischbach is earning $40,000 a year. His secret: shop class.Fischbach, 19, has known he wanted to work on cars ever since he took an automotive class in his junior year of high school in Saline, Mich. His college-educated parents wondered if he was aiming too low.Then when Fischbach was still a junior, a local auto dealer desperate for mechanics hired him as an apprentice in the service bay. Now he’s earning about three times as much as the average 19-year-old…Continue

Tags: training, vocational, mechanic, trades, management

Why Car Salespeople Beg for Top Customer Survey Scores

Started by IC. Collins in dealerELITE Professional Experience on Monday. 0 Replies

The Simple Answer: Anything Less Than an "A" Is an "F" Published: 04/17/2014 - by Matt Jones, Senior Editor ~ Edmunds.com's Edited by: TechAutoCareers.com® the online resource for the Automotive Sales Consultant™ Why Salespeople Beg for Top Marks If It's Not a 10, It's a Zero "Good" Isn't Great In most dealerships, giving a car salesperson an 8 or a 9 on consumer satisfaction survey's 10-point scale is essentially giving the salesperson a zero score. When you're shopping for a car, the…Continue

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Suzuki Vitara shows its face ahead of Paris debut

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Suzuki Vitara

The death of Suzuki's American automotive operations can be chalked up to many, many things. One thing it cannot be blamed on, however, is the arguable goodness of its products. The company's criminally underrated offerings included the Kizashi sedan, the SX4 compact and your author's personal favorite, the Grand Vitara.

The GV rode on a radically different version of General Motors' Theta platform, which underpins the American manufacturer's current crop of crossovers, like the Chevrolet Equinox. What made the Grand Vitara special, though, was that it wasn't just another run-of-the-mill CUV. Buying the cheapest model meant living with rear-wheel drive rather than the Theta's typical front drive. Spend a bit of money, though, and you'd end up with an honest-to-goodness off-roader, sporting selectable four-wheel drive complete with low-range gearbox. It also comfortably sat five, was reasonably efficient and was quite handsome. We aren't totally sure how it turned into this.

This, of course, being the new Vitara (it replaces the Escudo, the vehicle Americans know as the Grand Vitara), and it will make its global debut at October's Paris Motor Show, which has ditched its four-wheel-drive system for a part-time all-wheel-drive system called Allgrip.

Suzuki is planning on launching the new CUV in the UK in the spring of 2015, although specific details beyond that are scarce. Of course, we expect to know more in just over a month, when the new Vitara debuts in Paris.

Continue reading Suzuki Vitara shows its face ahead of Paris debut

Suzuki Vitara shows its face ahead of Paris debut originally appeared on Autoblog on Thu, 28 Aug 2014 09:30:00 EST. Please see our terms for use of feeds.

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TOP 5 Contributing Members This Week

1. IC. Collins

Midland, TX, United States

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Washington, DC, United States

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Agoura Hills, CA, United States

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Automotive News - Dealers

Russia pledges 207 million euros to resume car scrappage scheme

Russia will reintroduce a scrappage scheme to help stimulate car sales after deliveries in the market fell 23 percent in July as the Ukraine crisis hits consumer confidence in the country.

Mercedes to ditch M-class in favor of GLE as part of renaming strategy

Mercedes-Benz is ditching the M-class nameplate as part of a comprehensive renaming strategy. When the vehicle receives a face-lift in early 2015 for the 2016 model year, it will be called the GLE class.

Mercedes to ditch M class in favor of GLE as part of renaming strategy

Mercedes is renaming the M class as the GLE class as part of a strategy to align the badges of its SUVs with the most closely related sedan.

Fiat's cute cartoon characters suggest buying a 500 -- or else

Since Fiat was reintroduced to the United States in 2011, the Italian brand has stretched the advertising envelope.

Recent National Job Listings

1. IC. Collins

Midland, TX, United States

2. Mike Elliott

Washington, DC, United States

3. Rebecca Kon

Maitland, FL, United States

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Phoenix, AZ, United States

5. Dave Anderson

Agoura Hills, CA, United States

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Wards Auto Dealer News Feed

Why Young People Shun Auto Industry

The difference today is automakers have stopped selling the dream in favor of selling the deal. Dream cars disappeared decades ago, and concept cars are merely production cars with the door handles and side mirrors removed.

read more

Edmonton dealership gears up to offer 2015 Jeep models

http://photos.prnewswire.com/prnc/20140825/139314 EDMONTON, Alberta, Aug. 28, 2014 /PRNewswire-iReach/ -- Edmonton Jeep drivers have shown an extreme interest in one of Jeep's brand new 2015 models, according to an area dealership.

read more

Webasto-Edscha's Convertible Roof Tops Off the Seventh Generation Chevrolet Corvette Stingray

HENGERSBERG, Germany, Aug. 28, 2014 /PRNewswire/ -- Webasto-Edscha, Webasto's convertible business unit, is for the first time the exclusive manufacturer of the soft top for the award-winning seventh generation Chevrolet Corvette Stingray Convertible. The convertible roof has a...

Automotive News - Breaking News

GM plans to move some Chevy Equinox assembly to Mexico, report says

General Motors and the UAW on Wednesday trumpeted the news that production of the Cadillac SRX would be shifted from Mexico to Tennessee, but Reuters has learned that GM also plans to move some other assembly work in the opposite direction.

Kia wants to sell 270,000 Sorento SUVs globally in 2015

Kia unveiled its redesigned Sorento, saying it aims to sell 270,000 units of the SUV globally next year as the automaker seeks to maintain its momentum in the United States, Europe and other key markets.

Ford to launch '15 Mustang output today in Michigan

Ford today officially launches production of the redesigned Mustang at its Flat Rock Assembly Plant in Flat Rock, Mich. With the 2015 model, Ford is making the Mustang to suit global tastes for the first time.

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