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Rob Skoropat and Mike Elliott are now friends
13 minutes ago
Dave Anderson commented on Dave Anderson's blog post Remember: “It’s the Culture, Stupid!”
"Thanks for the reply Michael, and happy to hear you enjoyed the article. Welcome to an incredible industry, and please know this: because so many still do things poorly, it's never been easier to stand out by being professional, knowledgeable,…"
3 hours ago
Michael Jordan commented on Dave Anderson's blog post Remember: “It’s the Culture, Stupid!”
"Hi Dave! I am relatively new to the automotive industry and I have been surprised by how the dealerships run or are managed. I recently asked someone from CAR LOT RESCUE if a dealership is managed well, Do they tend to perform better? He kind of…"
4 hours ago
Joshua Takahashi commented on Dave Anderson's blog post Remember: “It’s the Culture, Stupid!”
"Great article! I am passing this along to others."
4 hours ago
Dave Anderson commented on Dave Anderson's blog post Remember: “It’s the Culture, Stupid!”
"Delighted that you enjoyed "By THE BOOK" Chris, and hope you get a lot of out "No Nonsense" as well. I appreciate your message and wish you a blessed Holiday season and your best year ever in 2015."
4 hours ago
Chris Pyle commented on Dave Anderson's blog post Remember: “It’s the Culture, Stupid!”
"Hi Mr. Anderson. Just wanted to tell you how much I've enjoyed reading your articles here for a number of years and so I finally purchased "How to run you business by the Book" on Audio last week. It was a fantastic book, very helpful…"
4 hours ago
Brian Bennington commented on Dave Anderson's blog post Remember: “It’s the Culture, Stupid!”
"Another positive vision-enducing and exceptionally well-written post Mr Anderson.  Your character and beliefs are always so forcefully evident in your writings, I'd know you were the author within a paragraph or two if your name was…"
4 hours ago
Paul Potratz posted a blog post

Do You Meet The Standards?

Why Google Says You Need To Go Mobile If you aren't mobile friendly, you may want to think about getting a mobile platform. Google ran A/B testing last month that will impact your mobile traffic.This week on Hard Facts, learn about this new tool that could deter potential customers from clicking on your links if they're searching from their cell phones.See More
5 hours ago
DealerELITE and Kristopher Hampton are now friends
5 hours ago
Scott Klein's blog post was featured

Dialing for Dollars: Cold Calling Secrets

I conduct follow up training classes for salespeople that deliver less than 8 units for the month. Out of some 130 salespeople in our organization last month we had 28 that missed the mark. In previous classes I’ve conducted training on various parts of the steps to the sale, overcoming objections, and closing techniques.This month I decided to drill down to the root of the problem with what most salespeople have when they deliver less than an acceptable number of units. Most of the time it…See More
5 hours ago
JD Rucker's blog post was featured

Social Media Should Drive Shoppers to Dealer's Website. Period.

There are several benefits to having a strong social media presence. It's great for branding. It gives you a two-way communication avenue with customers. The public relations component can be very powerful.All of these are secondary. Don't get me wrong; I'm definitely not suggesting that there's no value in…See More
5 hours ago
Jim Radogna's blog post was featured

Think Compliance Isn’t Your Problem? Think Again

News broke recently about 5 dealership employees that were arrested and face federal charges of conspiracy, bank fraud, wire fraud, and aggravated identity-theft. This brings the total to 7 employees at the same dealership who have been indicted so far this year. Not very pretty.Now you may be thinking that these…See More
5 hours ago
Rebecca Kon posted a blog post

The Top Ten Auto News Stories of the Week: November 15 - 21

Happy Friday, Auto Dealers!Are you ready to read the top automotive news and blogs from around the Web? We have some really interesting topics for you today, including: Toyota’s hydrogen fuel cell car, NADA’s Sales Forecast for 2015, 3 ways dealers are connecting with the modern tech-savvy shopper, and more! …See More
6 hours ago
Kensey Shaffer commented on David Lewis's video
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It is All Because of Me

"It's my favorite line from you Mr. David Lewis, if it is to be, it's up to me!!!!!!!!!   Nice video,   Kensey"
7 hours ago
Mike Elliott posted a discussion

NHTSA: Not Enough Evidence to Force Nationwide Takata Airbag Recall

A high-ranking official at the National Highway Traffic Safety Administration was defending federal safety regulators' decision not to mandate a national recall of all cars affected by defective airbags manufactured by Japan’s Takata. According to The Detroit News, Deputy NHTSA Administrator David Friedman was preparing to tell a U.S. Senate committee that the agency doesn't have sufficient data to force a nationwide recall, and that such a broad action could divert limited replacement parts…See More
10 hours ago
Chuck Scalies posted a blog post

Unique Selling Proposition

What are you doing to showcase your dealership Unique Selling Proposition?Many dealerships in the country have something they hang their hat on.  Something they feel separates them from the competition. These are known as unique selling propositions or USP's.   Your dealership may offer:·        Complimentary car washes·        Complimentary loaner cars·        Service rewards or points program·        Lifetime Warranty·        Free State Inspection  ·        1 year Key Replacement·        Oil…See More
12 hours ago
Scott Klein posted a blog post

Dialing for Dollars: Cold Calling Secrets

I conduct follow up training classes for salespeople that deliver less than 8 units for the month. Out of some 130 salespeople in our organization last month we had 28 that missed the mark. In previous classes I’ve conducted training on various parts of the steps to the sale, overcoming objections, and closing techniques.This month I decided to drill down to the root of the problem with what most salespeople have when they deliver less than an acceptable number of units. Most of the time it…See More
21 hours ago
Jim Radogna posted a blog post

Think Compliance Isn’t Your Problem? Think Again

News broke recently about 5 dealership employees that were arrested and face federal charges of conspiracy, bank fraud, wire fraud, and aggravated identity-theft. This brings the total to 7 employees at the same dealership who have been indicted so far this year. Not very pretty.Now you may be thinking that these…See More
22 hours ago
Karen Rae Hickam updated their profile
22 hours ago
Philip Zelinger commented on JD Rucker's blog post Social Media Should Drive Shoppers to Dealer's Website. Period.
"Hi JD, I agree that monetizing Social Media is indeed a challenge and using it to drive "friends" to your website is a proven method to convert engagements to sales or service appointments. However, next generation apps allow customers to…"
23 hours ago

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TOP 5 Videos This Week

1. Sales Tip #10 Never Unemployed Again

Added by Jeff Cowan on November 12, 2014

2. It is All Because of Me

Added by David Lewis on September 9, 2014

TOP 5 Photos This Week

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Added by Kristopher Hampton on November 20, 2014

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Added by Robert Joseph Walker on November 20, 2014

 

Top Content of the WEEK 

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Motivational | Educational | Inspirational

TOP Featured Blogs

Dialing for Dollars: Cold Calling Secrets

I conduct follow up training classes for salespeople that deliver less than 8 units for the month. Out of some 130 salespeople in our organization last month we had 28 that missed the mark. In previous classes I’ve conducted training on various parts of the steps to the sale, overcoming objections, and closing techniques.

This month I decided to drill down…

Think Compliance Isn’t Your Problem? Think Again

News broke recently about 5 dealership employees that were arrested and face federal charges of conspiracy, bank fraud, wire fraud, and aggravated identity-theft. This brings the total to 7 employees at the same dealership who have been indicted so far this year. Not very pretty.…

When An Apology Isn’t An Apology

Regardless of how hard you work to ensure that your customers have an excellent experience, mistakes happen. No doubt you’ve had customers complain about something – it took too long for their vehicle to be serviced, there was a miscommunication in pricing during the sale, or a general failure…

Remember: “It’s the Culture, Stupid!”

Many dealerships have an unhealthy addiction to silver bullets, contests, quick fixes and an array of flavors of the month in an attempt to improve behaviors. These efforts range from the monthly spiff on demos or write-ups, to weekend “slasher sales”, to “we’re firing the bottom guy on the board this month”, to the latest twenty-group best-idea bandwagon, and the like. While versions of the aforementioned examples can play a role in bringing a short-term burst of adrenaline, or a…

Five Essential Strategies to Sustaining a Productive Sales Department

http://autosuccessonline.com/news/blog/625-spotlight-joe-clementi

 

Dealing with today's informed customers is as challenging as any time in history. Information is readily available as dealerships around the country lean on the Internet to compete for market share.

Third-party Websites acting as consumer advocates continue to compete for the attention of the Web-savvy…

Blog Posts

Do You Meet The Standards?

Posted by Paul Potratz on November 21, 2014 at 2:41pm 0 Comments

Why Google Says You Need To Go Mobile



If you aren't mobile friendly, you may want to think about getting a mobile platform. Google ran A/B testing last month that will impact your mobile traffic.



This week on Hard Facts, learn about this new tool that could deter potential customers from clicking on your links if they're searching…

Continue

The Top Ten Auto News Stories of the Week: November 15 - 21

Posted by Rebecca Kon on November 21, 2014 at 2:18pm 0 Comments

Happy Friday, Auto Dealers!

Are you ready to read the top automotive news and blogs from around the Web? We have some really interesting topics for you today, including: Toyota’s hydrogen fuel cell car, NADA’s Sales Forecast for 2015, 3 ways dealers are connecting with the modern…

Continue

Unique Selling Proposition

Posted by Chuck Scalies on November 21, 2014 at 7:36am 0 Comments

What are you doing to showcase your dealership Unique Selling Proposition?

Many dealerships in the country have something they hang their hat on.  Something they feel separates them from the competition. These are known as unique selling propositions or USP's.   

Your dealership may offer:

·        Complimentary car…

Continue

Dialing for Dollars: Cold Calling Secrets

Posted by Scott Klein on November 20, 2014 at 11:00pm 0 Comments

I conduct follow up training classes for salespeople that deliver less than 8 units for the month. Out of some 130 salespeople in our organization last month we had 28 that missed the mark. In previous classes I’ve conducted training on various parts of the steps to the sale, overcoming objections, and closing techniques.

This month I decided to drill down…

Continue

Think Compliance Isn’t Your Problem? Think Again

Posted by Jim Radogna on November 20, 2014 at 10:12pm 0 Comments

News broke recently about 5 dealership employees that were arrested and face federal charges of conspiracy, bank fraud, wire fraud, and aggravated identity-theft. This brings the total to 7 employees at the same dealership who have been indicted so far this year. Not very pretty.…

Continue

Why do we Offer Coupons?

Posted by Kristopher Hampton on November 20, 2014 at 1:00pm 0 Comments

I hear from Advisors all over the country that fear coupon drops in the mail.  This is not a negative thing.  It is a very positive way to build your client base.

 Dealerships spend a lucrative amount of money to drop coupons.  Advisors need to be encouraged and informed about all chances to win clients back.  It's called "Planting the seed".  Blow clients away with consistent processes of excellent customer service and new levels of Profitability will be…

Continue

BLACK BOOK UNVEILS RESULTS FROM MOBILE USABILITY SURVEY

Posted by Black Book on November 20, 2014 at 10:12am 0 Comments

Smartphone & Tablet Technology Showing Improvements in Decision-Making Speed and Profitability



LAWRENCEVILLE, Ga. (November 20, 2014) – Black Book® announces the results of its recent Mobile Usability survey, taking a closer look at how dealers, remarketers and other industry professionals are currently utilizing mobile technology via smartphone or tablets. The results shed light on just how fast the industry is becoming, with respondents saying mobile…

Continue

When An Apology Isn’t An Apology

Posted by Richard Holland on November 20, 2014 at 9:00am 0 Comments

Regardless of how hard you work to ensure that your customers have an excellent experience, mistakes happen. No doubt you’ve had customers complain about something – it took too long for their vehicle to be serviced, there was a miscommunication in pricing during the sale, or a general failure…

Continue

TOP Featured Discussions

Girls Grasp Negotiation Tactics When We Show Them How

By : Molly Fletcher


Shared: From your friends TechAutoCareers.com® the online resource for the Automotive Sales Consultant


I’ve always treasured time with my three girls, especially knowing that in our society, daughters can have a hard time claiming their own unique voices to ask for what they…

How 2 Minutes Can Set You Up for a Successful Day

BY ARIANA AYU


We all occasionally have hectic, frantic, crazy days. This 2-minute technique can reset your day for success and serenity.


Shared: From your friends TechAutoCareers.com® the online resource for the Automotive Sales Consultant


Have you ever…

The HIGHEST ROI process ever is also the least implemented

The most important process COACHING

 

*5 Point Strategy to grow your own coaches

 

Coaching = A training or development process

 

    At virtually every dealership in America we routinely promote our top sales associates into management. We promoted them because…

McKinsey Projects Autonomous Cars and Car-sharing. What Does It Mean for Dealers?

McKinsey Quarterly: A road map to the future for the auto industry

McKinsey is projecting a very different automobile market in the not-too-distant future. Are dealers and manufacturers ready?

Do you price according to your competitors' pricing?

I know that's probably a bit of a naive question, but if you're pricing for what the market will bear, what help do you turn to for that? What product? What is out there besides VinSolutions? Or are you less interested in what your competitors are asking than in what you must price it at to make a profit?

Additionally, who is your competitor? Do you consider only those geographically nearby or are you starting to think about the Carvana's and Beepi's of the online auto-sales…

Forum

How 2 Minutes Can Set You Up for a Successful Day

Started by IC. Collins in dealerELITE Professional Experience Nov 15. 0 Replies

BY ARIANA AYUWe all occasionally have hectic, frantic, crazy days. This 2-minute technique can reset your day for success and serenity.Shared: From your friends TechAutoCareers.com® the online resource for the Automotive Sales ConsultantHave you ever had one of those days where everything seems to go…Continue

It's Time to Pivot Customer Service

Started by IC. Collins in dealerELITE Professional Experience yesterday. 0 Replies

By : Frank EliasonShared: From your friends TechAutoCareers.com® the online resource for the Automotive Sales ConsultantLet's start off with a very basic question, why do you contact a Customer Service department? For most of us it is certainly not because we have a desire to. The fact is that often the need for Customer service…Continue

The Most Underutilized Tool in Making People Happier at Work

Started by IC. Collins in dealerELITE Professional Experience on Sunday. 0 Replies

BY Chester EltonShared: From your friends TechAutoCareers.com® the online resource for the Automotive Sales ConsultantEvery language has a word for “thanks.” It’s one of the few concepts that works in a hut in Bali, a London skyscraper or a mini-mart in Peoria.In the U.S. (in November) and Canada (in October), we have actual…Continue

3 Powerful Ways to End 2014 on a High Note

Started by IC. Collins in dealerELITE Professional Experience on Tuesday. 0 Replies

BY JOELLE K. JAY@JOELLEKJAYHave no fear: you'll have a pleasant Thanksgiving dinner. You'll enjoy the holidays. You'll make your year-end goal. But you don't need to think about it all at once.Shared: From your friends TechAutoCareers.com® the online resource for the Automotive Sales ConsultantLately I've been noticing the…Continue

A Leadership Rule Every Boss Should Know

Started by IC. Collins in dealerELITE Professional Experience on Monday. 0 Replies

BY GEOFFREY JAMES@SALES_SOURCEGreat leaders are role models for building strong relationships. This rule of thumb makes relationship-based leadership easy.Shared: From your friends TechAutoCareers.com® the online resource for the Automotive Sales ConsultantEverybody knows that good leadership is…Continue

NHTSA: Not Enough Evidence to Force Nationwide Takata Airbag Recall

Started by Mike Elliott in Legislation, Regulations, Compliance and Legal Issues 10 hours ago. 0 Replies

A high-ranking official at the National Highway Traffic Safety Administration was defending federal safety regulators' decision not to mandate a national recall of all cars affected by defective airbags manufactured by Japan’s Takata. According to The Detroit News, Deputy NHTSA Administrator David Friedman was preparing to tell a U.S. Senate committee that the agency doesn't have sufficient data to force a nationwide recall, and that such a broad action could divert limited replacement parts…Continue

Tags: airbag, safety, news, auto, recall

NADA economist says strong sales here to stay through 2018

Started by Mike Elliott in Automotive Industry Future - Predictions on Wednesday. 0 Replies

The good times, at least in terms of new car sales, will continue to roll in 2015 with nearly 17 million vehicles expected to pass through dealer lots, according to the National Auto Dealers Association.The organization expects the industry will sell 16.94 million new vehicles next year – which would be up from the expected 16.4 million this year – due to rising employment and wages, continued low interest rates and lower gasoline prices.“The economy will continue to build on the solid growth…Continue

Tags: thedetroitbureau, u.s., new, sales, news

18 Body-Language Tricks To Make A Great First Impression

Started by IC. Collins in dealerELITE Professional Experience. Last reply by Timothy Marvel Nov 14. 9 Replies

By: PETER ECONOMYHow you sit says a lot about you.Research shows that 60 to 90% of our communication with others is nonverbal, which means the body language we use is extremely important. In addition, it's especially important to make a good first impression. Why? Because within the first few minutes of meeting someone, we are already making decisions about what the other person's intentions are, and whether or not the person is credible and someone we want to do business with. Therefore, the…Continue

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Video: Englishman builds amazing weaponized 100-hp Tuk Tuk from Far Cry 4

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To celebrate the release of the Playstation game Far Cry 4, Ubisoft partnered with wild English inventor Colin Furze on creating a weaponized tuk tuk that in-game hero Ajay Ghale uses to combat the Royal Army of Pagan Min. The original engine in the Bajaj tuk tuk - usually good for something like nine or ten horsepower to move around 600 pounds - came out, replaced by the 100-horsepower engine from a Honda CBR 600. That is where the wheelies, drifting and burnouts come from.

And because it isn't wise to take on a warlord's army and ravenous beasts with a standard auto rickshaw, the red wonder gets Uzis that slide forward to shoot through holes up front, side-mounted AK47s and rear-facing flamethrowers. You can witness the carnage that results in the video here, and check out the series of build episodes advertised at the end.

Continue reading Englishman builds amazing weaponized 100-hp Tuk Tuk from Far Cry 4

Englishman builds amazing weaponized 100-hp Tuk Tuk from Far Cry 4 originally appeared on Autoblog on Fri, 21 Nov 2014 20:02:00 EST. Please see our terms for use of feeds.

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TOP 5 Contributing Members This Week

1. Dave Anderson

Agoura Hills, CA, United States

2. IC. Collins

Midland, TX, United States

3. Ed Louis

Piscataway, NJ, United States

4. Kristopher Hampton

Destin, FL, United States

5. Black Book

Lawrenceville, GA, United States

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Dave's Corner

Automotive News - Dealers

Hertz hires airline veteran Tague to revive company

Hertz Global Holdings named John Tague as its new CEO, appointing the manager credited with boosting sales at United Airlines to restore investors' confidence in the car-rental company plagued by an aging fleet and sloppy accounting.

Fuel cell vehicles: The only cars with potable exhaust?

Toyota is pitching the Mirai hydrogen fuel cell car as a godsend for the planet. Heat and water are its only byproducts, not climate-altering carbon dioxide. But just how clean is that exhaust water vapor?

Volkswagen raises the stakes in China

Volkswagen's investment plans for the next five years tell one story very clearly #8211; the company is becoming ever more dependent on growth in China in its bid to overtake Toyota as the world's number one carmaker.

BMW explores hike in i8 output to reduce wait time

BMW may have to increase production of its i8 plug-in hybrid supercar to meet high demand. The waiting time of up to 18 months for the 120,000 euro coupe is too long, BMW sales chief Ian Robertson said.

Recent National Job Listings

1. Dave Anderson

Agoura Hills, CA, United States

2. IC. Collins

Midland, TX, United States

3. Ed Louis

Piscataway, NJ, United States

4. Kristopher Hampton

Destin, FL, United States

5. Black Book

Lawrenceville, GA, United States

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Wards Auto Dealer News Feed

Universal Technical Institute Declares Quarterly Cash Dividend

SCOTTSDALE, Ariz., Nov. 21, 2014 /PRNewswire/ -- Universal Technical Institute, Inc. (NYSE: UTI), the leading provider of automotive technician training, announced today that its board of directors approved a quarterly cash dividend on UTI common stock of $0.10 per share, payable on...


West Coast Customs returns to Fox Sports 2 this Sunday, November 23 with all new episodes

New episodes of West Coast Customs begin November 23rd! BURBANK, Calif., Nov. 21, 2014 /PRNewswire/ -- Join automotive legend Ryan Friedlinghaus and his crew as they build the ultimate personalized vehicles. West Coast Customs is the longest running televised shop in the world.

read more

Commercial Vehicle Group's Statement on the Death of Long-Time Board Member

NEW ALBANY, Ohio, Nov. 21, 2014 /PRNewswire/ -- Commercial Vehicle Group, Inc. (the "Company") (Nasdaq: CVGI) extends its heartfelt condolences to the family, friends, and colleagues of S.A. ("Tony") Johnson who passed away on November 16, 2014 at the age of 74.  Mr. Johnson...


Automotive News - Breaking News

Ford stamping plant operations suspended after Buffalo snowstorms

After lake-effect snowstorms this week pounded upstate New York, Ford's Buffalo Stamping Plant has suspended operations until employees are able to travel to work.

Wilbur Ross steps down as chairman of IAC to take bank board spot

Wilbur Ross, the billionaire turnaround artist who launched International Components Group in 2006, is stepping down as IAC's board chairman to take a senior position at the Bank of Cyprus.

Retired Ford exec Mascarenas joins ON Semiconductor's board

Retired Ford chief technical officer Paul Mascarenas has joined ON Semiconductor's board of directors. Mascarenas, 53, also joined the semiconductor supplier's science and technology committee, the company said Thursday.

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