"Jim, what is wrong with these people? One of our dealerships is a Chrysler Dodge Jeep Ram store and we do DID, have them exporting inventory...until this morning and worse yet, I was paying $149/month for it. I looked at the list of…"
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David Sharp commented on James A. Ziegler's blog post Jim Ziegler wants to know: Double Cross or NOT a Double-Cross?
Dave Anderson posted a status"To our friends & clients in tornado-ravaged Oklahoma: LearntoLead & our @M2535F want to help you. Let us know how."
Crystal Hartwell posted a blog post2013 DrivingSales Executive Summit Speakers, Dealer Best Idea Contest, and Innovation Cup Applications Open
Speakers/presentations reviewed and selected by auto dealers; Speakers deadline June 14th; DrivingSales Innovation Cup deadline June 28th; DrivingSales Best Idea Contest deadline July 12thSalt Lake City – May 21st, 2013 – The fifth annual DrivingSales Executive Summit (DSES) is now accepting applications for speakers and presentations, as well as for its coveted Dealer Best Idea Contest and Innovation Cup. The summit, which…See More
Dave Anderson posted a status"Finished new column:"Customer Service Train Wrecks: 8 Lessons in 4 Hours." Will also do a DVD. Much material for this when you travel."
Mike Gorun posted a blog postSelling in the Service Drive with a Twist
It’s not a new idea to have one of your salespeople working the service drive. Opportunities and circumstances exist where it may be beneficial for the customer to trade-in their car that needs to be repaired. Having someone who can not only identify those opportunities but who also knows how to present it to the customer properly is…See More
Bobby Compton commented on Jim Leman's group Christian Auto Industry Professionals"When he had washed their feet and put on his outer garments and resumed his place, he said to them, “Do you understand what I have done to you? You call me Teacher and Lord, and you are right, for so I am. If I then, your Lord and Teacher,…"
Ketty Colom posted a blog postThe Loyalty Playbook
Lady Gaga has her Little Monsters, Justin Bieber has his Beliebers, Kiss has their Kiss Army, and your dealership has ______? Where are your fans? Musicians focus their marketingon connecting with fans, that’s nothing new, but that approach is grounded in solid business sense. A 2010 Satmetrix study found that evangelists or fans, spend 13% more than the average customer, and they refer business equal to 45% of the money they spend. How can your dealership think like a rock star? Work to better…See More
Tom LaPointe posted a status"All @ CarChat24 send thoughts, prayers & deepest sympathy to all tornado victims in Oklahoma and elsewhere. Donate http://rdcrss.org/11URaYP"
JD Rucker posted a blog postPost Inventory the Right Way to Facebook
Here’s the sad truth about the way that most dealers are posting their inventory to Facebook. It’s not getting seen. None of it. Not at all.Currently, there are three primary ways that dealers are posting their inventory to Facebook. The most common method is to have a tab on their Facebook page with their inventory. This doesn’t work. The click stats that we’ve studied using three different…See More
Dave Anderson posted a status"Leaders can define vision & still not grow. THE priority of a leader is to GROW: you & others.If you’re not growing you’re not leading"
Dave Anderson posted a status"On to Chicago today for “Up Your Business 2.0 Super Leadership Workshop”; looking forward to packed house with great people."
Garry House posted a blog postFrom the NCM Institute: Record Profitability Threatened by Shaky Fundamentals Written By: Jeremy Anwyl
Written by: Jeremy Anwyl A quick look at the current state of auto retailing would suggest that things are good. Tough times (and a couple of notable bankruptcies) have thinned dealer ranks. Although pressures are mounting, the manufacturers are still demonstrating discipline around production volumes. Most importantly, customers are returning to showrooms.Add all factors together and the result is that volumes and margins on both new and pre-owned vehicles are strong. So strong, in fact, that…See More
MANNY LUNA commented on MANNY LUNA's blog post Yahoo confirms $1.1B purchase of Tumblr, “promises not to screw it up”"We will see the out come for sure Tom. Yahoo has a history of turning lemons into bad lemon seeds.
I want Tumblr and Yahoo to be better, it helps all of us!"
Bill Cosgrove commented on Bill Cosgrove's blog post ATTENTION BEWARE!!! THIS COULD HAPPEN TO YOU!!!"Mr. Natural- thank you for your comment.By the look of the picture I think your dog could care less about all of this and in the overall scheme of things our best friends are probably the intelligent ones.
My son made this video for me in 2011 when…"
J.R. Batchelor posted a blog postThere Are Only 86,400 Seconds In A Day-Don't Waste Them.
The importance of time is something that we must never take for granted. As we know the time that we have here on Earth is limited and it's imperative that we don't look back over our life when we get older and say "I wish I had of." I remember like it was yesterday a…See More
Tom LaPointe commented on MANNY LUNA's blog post Yahoo confirms $1.1B purchase of Tumblr, “promises not to screw it up”"First, I wonder how many tumblr employees just became millionnaires. Second, i think ts may be yahoo's last chance to avoid becoming as irrelevant as aol"
David T. Gould commented on James A. Ziegler's blog post Jim Ziegler wants to know: Double Cross or NOT a Double-Cross?"Jim Ziegler's "one take" (no editing) video http://www.youtube.com/watch?feature=player_embedded&v=pwbDqJyfPGM deals with the car dealer inventory abuse issues. No holds barred. Worth the 22 minutes. DTG"
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Top Content of the WEEK
| 1 |
Automotive Sales Training - Success or Failure?Added by Mark Tewart on May 16, 2013 |
| 2 |
Automotive Sales Training - People Buy From PeopleAdded by Mark Tewart on May 9, 2013 |
| 3 |
Developing A Culture for Sustainable ResultsAdded by Lois Burak on May 15, 2013 |
| 4 |
Which is More Important: Social Media Marketing or Reputation Management?Posted by JD Rucker on May 11, 2013 |
| 5 |
Yahoo confirms $1.1B purchase of Tumblr, “promises not to screw it up”Added by MANNY LUNA on May 20, 2013 |
| 6 |
What Does A PR Firm Do?Added by sara callahan on May 15, 2013 |
| 7 |
How to stay TOP OF MIND with Every CustomerAdded by Mathew Koenig on May 11, 2013 |
| 8 |
Twitter and Pinterest are Too Easy to be Ignored by DealersAdded by JD Rucker on May 14, 2013 |
| 9 |
The Continuing Cars.com Controversy and Public DiscourseAdded by Doug Davis on May 12, 2013 |
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Getting More Facebook Fans is NOT the Key to Social SuccessAdded by JD Rucker on May 18, 2013 |
AutoCon 2013 - The AutoConnections Conference and Exposition is September 4 to 6, 2013 at Aria Las Vegas - The Total Package!
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Blog Posts
2013 DrivingSales Executive Summit Speakers, Dealer Best Idea Contest, and Innovation Cup Applications Open
Posted by Crystal Hartwell on May 21, 2013 at 11:06am 0 Comments 0 Likes
Speakers/presentations reviewed and selected by auto dealers; Speakers deadline June 14th; DrivingSales Innovation Cup deadline June 28th; DrivingSales Best Idea Contest deadline July 12th
Salt Lake City – May 21st, 2013 – The fifth annual DrivingSales Executive Summit (DSES) is now accepting applications for speakers and presentations, as well as for its coveted Dealer Best Idea Contest…
Continue Selling in the Service Drive with a Twist
Posted by Mike Gorun on May 21, 2013 at 10:57am 0 Comments 0 Likes
It’s not a new idea to have one of your salespeople working the service drive. Opportunities and circumstances exist where it may be beneficial for the customer to trade-in their car that needs to be repaired. Having someone who can not only identify those opportunities but who also knows how to present it to the customer…
The Loyalty Playbook
Posted by Ketty Colom on May 21, 2013 at 10:00am 0 Comments 0 Likes
Lady Gaga has her Little Monsters, Justin Bieber has his Beliebers, Kiss has their Kiss Army, and your dealership has ______? Where are your fans? Musicians focus their marketingon connecting with fans, that’s nothing new, but that approach is grounded in solid business sense. A 2010 Satmetrix study found that evangelists or fans, spend 13% more than the average customer, and they refer business equal to 45% of the money they…
Continue Post Inventory the Right Way to Facebook
Posted by JD Rucker on May 21, 2013 at 9:00am 0 Comments 0 Likes
Here’s the sad truth about the way that most dealers are posting their inventory to Facebook. It’s not getting seen. None of it. Not at all.
Currently, there are three primary ways that dealers are posting their inventory to Facebook. The most common method is to have a tab on their Facebook page with their inventory. This doesn’t work. The…
Continue From the NCM Institute: Record Profitability Threatened by Shaky Fundamentals Written By: Jeremy Anwyl
Posted by Garry House on May 21, 2013 at 7:30am 0 Comments 0 Likes
Written by: Jeremy Anwyl
A quick look at the current state of auto retailing would suggest that things are good. Tough times (and a couple of notable bankruptcies) have thinned dealer ranks. Although pressures are mounting, the manufacturers are still demonstrating discipline around production volumes. Most importantly, customers are returning to showrooms.
Add all factors together and the result is that volumes and margins on both new and pre-owned vehicles are…
Continue Defending One's Position
Posted by Bill Cosgrove on May 21, 2013 at 6:30am 0 Comments 0 Likes
Attacking an issue attack is one’s way of defending their position. Personal attacks and deception are one’s way of attacking when one is uncertain of their position.
Let us remember this as issues unfold and we confront these important issues evolving around us and keep a professional and objective approach in how we react to these important issues before us.…
Continue
Businesses Should Always Have the Last Word Especially on Facebook
Posted by Erin Ryan on May 21, 2013 at 12:41am 0 Comments 0 Likes
There Are Only 86,400 Seconds In A Day-Don't Waste Them.
Posted by J.R. Batchelor on May 21, 2013 at 12:03am 0 Comments 0 Likes
The importance of time is something that we must never take for granted. As we know the time that we have here on Earth is limited and it's imperative that we don't look back over our life when we get older and say "I wish I had of." I remember…
ContinueReduce Sales Department Turnover and Hire More Winners
TOP Featured Discussions
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Which is More Important: Social Media Marketing or Reputation Management?
Started by JD Rucker in Social Media and Reputation Management. Last reply by JD Rucker on Saturday. 3 Replies 2 Likes
I can already hear one of the arguments."They're one in the same. A good strategy applies both simultaneously."While I agree with the statement, one that I've heard many times, I still would like an answer and discussion about one or the other.For this discussion (so we don't get into the topic of definitions), social media would be the art and science of promoting the dealership and communication with customers through sites like Facebook, Twitter, or Pinterest amongst others, while reputation…Continue
Dealer Reviews For Real!!
Started by Mark Dubis in Ask an AUTOMOTIVE PROFESSIONAL on Saturday. 0 Replies 2 Likes
I found these customer testimonials on a dealers website.(yes really) The first folks responding who can identify these customers will get an autographed picture of me standing on the deck of my submarine while submerged at the bottom of Lake Erie.Continue
Cars sold from your Internet Department
Started by Jackie Cahill in Ask an AUTOMOTIVE PROFESSIONAL. Last reply by Richard Robbins yesterday. 7 Replies 1 Like
Hi Everyone,I am trying to compare the production of my BDC with other dealerships. We are a one rooftop dealership in the north east with about 200 new &100 used. I have 2 BD Agents. We average about 80 appointments a month with 27 sold units.How many appointments and sold units are you guys doing? How big are your departments/BDCs?I want to compare our production. Are we low performing, average, etc?Any feedback would be greatly appreciated!As always, thank you!Jackie Continue
Tags: BDC
Do You Consider SEO and/or PPC Part of Your Marketing or Advertising Budget?
Started by JD Rucker in Advertising/Marketing Forum on Friday. 0 Replies 1 Like
For some dealers, there's no distinction. For others, they have two (or more) distinct buckets for their budgets. TV, radio, media buys, etc. might go in to advertising while websites, online listing, etc. go under marketing.Where does search fit in? Is it advertising because you're buying better paid or organic listings to increase your exposure, or is it marketing because it's normally associated with websites and landing pages?I've heard compelling arguments for both and I know which way I…Continue
Dealix is hiring in Boston!
Started by Donna Farro in Employment Listings - NORTHEAST (ME, VT, NH, MA, RI, CT, NY) HELP WANTED May 15. 0 Replies 0 Likes
JOIN ONE OF FORTUNE MAGAZINE’S MOST ADMIRED COMPANIES… We have an immediate opening available for a Dealix Solutions Representative (DSR). The Dealix Solutions Representative (DSR) role is a field based sales position that will be responsible for generating new sales to Dealers of Dealix’s New and Used Lead programs. DSRs will work independently to drive their sales results. Success in this position will require a combination of highly effective sales skills, along with well developed…Continue
Roadloans leads: What are some best practices for these
Started by SCOTT TYNER in Ask an AUTOMOTIVE PROFESSIONAL on Thursday. 0 Replies 0 Likes
I am starting to get alot of RoadLoans leads and was wanting to feel you guys out as far as some best practices. I'm normally very good at setting appointments, but seem to be lacking in that area on these particular leads. What's a good process for handling these?Any ideas?Continue
ADP is Hiring in the Mid-Atlantic! (Maryland, Northern VA, DC)
Started by Donna Farro in Employment Listings - MID-ATLANTIC (PA, NJ, MD, DC, DE, VA, WV) HELP WANTED May 15. 0 Replies 0 Likes
JOIN ONE OF FORTUNE MAGAZINE’S MOST ADMIRED COMPANIES… We have an immediate opening available for an Account Sales Executive (ASE). Create business relationships and increase incremental revenue to small and medium sized ADP clients through face-to-face sales activities. Work in conjunction with all of your channel partners to increase sales opportunities in ADP Strategic Products to grow ADP’s share of wallet in our existing client base. Achieve annual assigned sales plan, working under…Continue
CVR is hiring in South Florida and Los Angeles, CA
Started by Donna Farro in Employment Listings - PACIFIC (NV, CA, HI) HELP WANTED May 15. 0 Replies 0 Likes
ADP Dealer Services is currently searching for a Territory Manager for Computerized Vehicle Registration or "CVR". This TM will be responsible for a defined territory, and will call on dealerships to sell the CVR product. The ideal candidate may have to travel at least 50%+ of the time depending on where they reside within their territory.The CVR TM is the "Hunter" type sales representative and is responsible to prospect, generate leads and close sales of the electronic vehicle registration…Continue
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FREE Webinar: How to Double Your Sales in Half the Time (Seriously!)
May 23, 2013 from 12pm to 1pm – http://www.dealeron.com/webinar/events/how-to-double-your-sales-in-half-the-time/
A webinar featuring Jim Ziegler talking about his legendary sales and follow-up skills. In this session, the legendary Jim Ziegler discusses sales, prospecting and customer follow-up. In this content…
Organized by Eliana Raggio | Type: webinar, free
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Used Vehicle Academy - Orange County, CA
June 11, 2013 to June 12, 2013 – Orange County, CA
$1,295/person / 3 @ $1,000 person • Measuring Profitability • Improve Departmental Profitability • Advertising, and Merchandising Ideas • Technology, Websites and Social Media • Sales Recruitme…
Organized by Jay Prassel | Type: training
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F&I Week presented by Automotive News
June 11, 2013 at 1pm to June 13, 2013 at 4pm – Online
Don't miss the year's leading F&I event! Last year over 1,000 dealership principals, owners, F&I managers, F&I staff, compliance officers, internet managers and more attended the ONLY dig…
Organized by Sarah Gorajek | Type: online, conference
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Mastering Special Finance
June 12, 2013 at 8am to June 13, 2013 at 7pm – Kansas City, MO
In this two-day NCM class, special finance expert Greg Goebel shares his comprehensive plan to build and grow your special finance operation to return higher volume and greater profits for your deale…
Organized by Brett | Type: workshop
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FREE Webinar: The 13 Metrics That Matter Most
June 13, 2013 from 12pm to 1pm – http://www.dealeron.com/webinar/events/the-13-metrics-that-matter-most/
There are literally 100’s of different metrics that are available to us at a dealership…and it is often confusing and overwhelming to figure out what to do with all that great information. Many use t…
Organized by Eliana Raggio | Type: webinar, free
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Automotive Customer Centricity Summit 2013
June 18, 2013 from 8am to 8pm – Ritz-Carlton, Marina del Rey
Surviving the Perfect Storm - Winning with Evolving Customers The Automotive Customer Centricity Summit is a unique event featuring: Real expertise on key topics Exclusive environment for senior exe…
Organized by Jon Munzel | Type: executive, summit
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