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Latest Activity

Paul Schnell replied to Mike Elliott's discussion Buyers are Liars. 17 Fibs that Buyers Tell
"Like.  Buyers are liars because buyers are scared. It's human nature; a defensive reaction.  It's the same reason a two year old with a chocolate-smeared face and a mountain of cookie crumbs at his feet swears he didn't…"
2 hours ago
Glenn Pasch replied to DealerELITE's discussion dealerElite's Exclusive Interview with Jim Ziegler
"Great interview. Jim is one of the true icons of the industry. Well done Jim!!!"
7 hours ago
Justin R McClain and Matthew Mader are now friends
10 hours ago
Stan Sher posted a status
"Need a BDC Manager for powerhouse pre-owned operation in Northern New Jersey. Please contact me so that we can chat."
10 hours ago
Stan Sher posted a status
""Need an Internet Manager for a Southern NJ Toyota dealership. Please contact me so that we can chat.""
10 hours ago
Stan Sher commented on Stan Sher's blog post Increase After Sale Product Penetration Through Automotive Guest Relations (BDC)
"Thanks.  It is really a no brainer.  It is only a few extra calls per day."
10 hours ago
Matthew Mader updated their profile
11 hours ago
Richard Holland posted a blog post

Sometimes It’s Better To Cut Your Losses

I am sure many of you have heard about the recent customer service debacle involving Comcast over the past week. In case you aren’t familiar with what happened, a customer called into their service center attempting to cancel his service after almost a decade. He…See More
12 hours ago
David Sharp is attending Eliana Raggio's event
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FREE Webinar: How to Rev Up Your Content Marketing Strategy in Just 90 Days at http://www.dealeron.com/webinar/events/how-to-rev-up-your-content-marketing-strategy-in-just-90-days/

July 24, 2014 from 12pm to 1pm
Content isn’t just important these days… it’s crucial!A robust Content Marketing Strategy is essential for all businesses focused on building trust, branding, awareness, and positive sentiment. It also establishes your company as an expert in your field which sets the groundwork for long-term business relationships. Furthermore, while most people instinctively tune out traditional, intrusive marketing, consumers increasingly crave the type of genuine, customer-focused information that a strong…See More
13 hours ago
Jay Prassel posted a video
13 hours ago
MANNY LUNA posted a blog post
23 hours ago
Elizabeth Ayala posted discussions
yesterday
Elizabeth Ayala posted a video

TextExpress by Autofusion

Leads don't have to seem like miracles. Autofusion's text messaging service will help you connect with your customers and increase your sales. (See more at h...
yesterday
steven chessin commented on Rebecca Kon's blog post Your Dealership's Staff Wants a Culture of Appreciation
""Nap Room" !!  Great idea and a lot healthier than another Starbucks to revive. "
yesterday
Steve Silverstein left a comment for Mike Elliott
"Thank you Mike for the welcome. Hope to be a valuable addition to this sight!!!"
yesterday
Steve Silverstein and Mike Elliott are now friends
yesterday
Profile IconStan Sher, Nicola Barozzi and sara callahan were featured
yesterday
David T. Gould commented on Stan Sher's blog post Increase After Sale Product Penetration Through Automotive Guest Relations (BDC)
"good "out of the box" thinking Stan. right people, with the right support and it would work. DTG"
yesterday
Anne Fleming's blog post was featured

What's the NEW TOP Reason Women Buy?

Today's Women’s Wednesday we are focusing on the new top reason women are buying from their sales advisor. Trust has always trumped price when it comes to buying from a sales advisor, but now, in our latest mid-year #bigdata report directly from women's reviews, “trust” no longer has the top spot.R-E-S-P-E-C-T! Aretha Franklin couldn’t define it better. Respect is now the #1 prerequisite to trust in the formula to selling to women.The top 5 reasons women buy from their sales consultant are…See More
yesterday
Stan Sher's blog post was featured

Increase After Sale Product Penetration Through Automotive Guest Relations (BDC)

What?It is time to talk about the F&I department in the dealership and how the BDC (GRC) department can help improve product penetration. The typical discussion with regards to business development is always about lead handling and appointments. The BDC discussion is one that can go on for hours and even days because it is…See More
yesterday

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Blog Posts

Sometimes It’s Better To Cut Your Losses

Posted by Richard Holland on July 24, 2014 at 9:48am 0 Comments

I am sure many of you have heard about the recent customer service debacle involving Comcast over the past week. In case you aren’t familiar with what happened, a customer called into their service center attempting to cancel his service after almost a…

Continue

Increase After Sale Product Penetration Through Automotive Guest Relations (BDC)

Posted by Stan Sher on July 23, 2014 at 2:40pm 2 Comments

What?

It is time to talk about the F&I department in the dealership and how the BDC (GRC) department can help improve product penetration. The typical discussion with regards to business development is always about lead handling and appointments. The BDC discussion is one that can go on for hours…

Continue

BLACK BOOK ADDS ANIL GOYAL TO EXECUTIVE TEAM

Posted by Black Book on July 23, 2014 at 2:35pm 0 Comments

Black Book announces the addition of Anil Goyal to its executive team serving as Vice President of Analytics and Strategic Relationships. Best known for providing timely, independent and accurate vehicle valuation data, the addition of Mr. Goyal enables Black Book to broaden its reach into data and trend analysis for customers in a variety of leading industries.



Mr. Goyal comes to Black Book with a deep background in strategy and has held a number of senior positions in the…

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What's the NEW TOP Reason Women Buy?

Posted by Anne Fleming on July 23, 2014 at 1:30pm 0 Comments

Today's Women’s Wednesday we are focusing on the new top reason women are buying from their sales advisor. Trust has always trumped price when it comes to buying from a sales advisor, but now, in our latest mid-year #bigdata report directly from women's reviews, “trust” no longer has the top spot.

R-E-S-P-E-C-T! Aretha Franklin couldn’t define it better. Respect is now the #1 prerequisite to trust in the formula to selling to women.

The top 5 reasons women buy from their sales…

Continue

Looking for information

Posted by Mark Jama on July 23, 2014 at 10:05am 0 Comments

Hi all,

I tried Google-ling the top auto sellers in the US by brand (units sold) and wasn't having much luck.

And also here on Long Island, in NY.

Also, does anyone know the top 10 brands that have repeat service visits?  By that I mean consistently more repair/maintenance problems.

Mark

WANT TO LEASE A CAR ONLINE? MANY U.S. CAR SHOPPERS “WOULDN’T EVEN KNOW WHERE TO LOOK”

Posted by John Sternal on July 23, 2014 at 10:04am 0 Comments

Online shopping for purchasing a car has never been more popular. But what about if you want to compare leases through an online channel? According to participants of a recent survey from Wantalease.com, many respondents wouldn’t even know where to start.



Executives at Wantalease.com and its sister marketplace, Swapalease.com, were curious about how average drivers feel about the online research and shopping process on a new lease.…

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TOP Featured Discussions

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Forum

Buyers are Liars. 17 Fibs that Buyers Tell

Started by Mike Elliott in Sales Forum. Last reply by Paul Schnell 2 hours ago. 2 Replies

"Buyers are Liars" is a favorite phrase of a Sales VP I know, and she's RIGHT! (Here's a funny article  from a posting on Motor Trends Blog)One afternoon I upped (approached) a man in the Trucks Department. I'll call him Mr. Hawthorne. He was wandering around with his son, looking at the brand-new Gargantuan Crew Cabs. He told me he was just killing time while his oil was being changed. We started to chat and the next thing you know we're test-driving a new truck. Mr. Hawthorne really seemed to…Continue

Tags: management, car, negotiation, dealership, sales

‘Google My Business’ Is Improving How Local Automotive Dealerships Understand and Connect with Customers

Started by Mike Elliott in Social Media and Reputation Management. Last reply by Mike Elliott on Tuesday. 2 Replies

Google has announced its new streamlined approach for businesses to easily manage their digital presence within Google’s search engine, Google+ and Google Maps . This new update offers businesses one logical dashboard where they can easily manage and update information such as their address, phone numbers, store hours, etc., as well as share content and photos, and read and respond directly to reviews.Google My Business also includes the ability to access Google+ Insights reports, which have…Continue

Tags: Dealership, marketing, plus, Google, D'Andrea

6 Infallible Ways to Earn Respect

Started by IC. Collins in dealerELITE Professional Experience on Tuesday. 0 Replies

BY GEOFFREY JAMES ~ Edited by I.C. CollinsThere's no management tool more important than respect. Here's how to make sure you're getting it.Business may be all about money, but the currency that's traded inside every organization is respect.If you command respect, people listen when you talk and take action when asked. If you don't command respect, well, everyone's just laughing behind your back.Contrary to popular belief, a fancy job title never commands respect. In fact, there are six, and…Continue

FEAR Has Two Meanings

Started by IC. Collins in dealerELITE Professional Experience. Last reply by IC. Collins on Saturday. 2 Replies

Shared: From your friends TechAutoCareers.com® the online resource for the Automotive Sales Consultant™FEAR Has Two MeaningsF ~ Forget E ~ Everything A ~ And R ~ Run~ OR ~F ~ Face E ~ Everything A ~ And R ~ RiseThe Choice Is Yours..!!What do you think? Is this something you can benefit from or do you have a few tricks up your sleeve that are just as powerful? Make your voice heard by leaving a comment below. Don’t forget to hit the share button if you know others who will find this post…Continue

Are You Committed To Your Future

Started by IC. Collins in dealerELITE Professional Experience. Last reply by DealerELITE yesterday. 1 Reply

We love the stories of the average person who gets in the automotive sales industry and makes $100,000 their first year.The problem is these stories and these individuals are the exception, not the rule.They end up reinforcing the "get rich quick" easy money mentality. A newbie starts and after a week or two starts questioning why he isn't making a "boatload" of money yet.He's frustrated because he's made the exceptional, rare case his yardstick, instead of learning the truth about how much…Continue

dealerElite's Exclusive Interview with Jim Ziegler

Started by DealerELITE in DealerELITE Interviews. Last reply by Glenn Pasch 7 hours ago. 19 Replies

An Exclusive Interview with Jim Ziegler dE gets one-on-one, down and dirty, with the Alpha Dawg DealerElite: What motivates Jim Ziegler? Ziegler: My life and business is all about relationships Chris. I have a philosophy that the most powerful people on Earth are those people that influence the most other people. The power of influence is magnified by the number of relationships a person can manage with the…Continue

Tags: dawg, internet, alpha, ziegler, jim

Are Your Sales Reps Responding Fast Enough?

Started by Elizabeth Ayala in Dealer Forum yesterday. 0 Replies

Autofusion has a solution! Several in fact - TextExpress allows clients and potential buyers to text your dealership, tracks the conversation, and pushes all data into the CRM. Finally, you can communicate the way your buyers do.The second is our LeadVault quick response system that we use in the office. When a lead form is filled out, I get a text message on my cell with a link to claim the lead. If I am the first rep to click the link, I receive the lead details and I can call, text, or email…Continue

Tags: buyers, sales, potential, site, web

Never give up

Started by IC. Collins in dealerELITE Professional Experience on Tuesday. 0 Replies

Shared: From your friends TechAutoCareers.com® the online resource for the Automotive Sales Consultant™"Never give up on what you really want to do. The Person with big dreams is more powerful than the one with all the facts."~ Albert EinsteinWhat do you think? Is this something you can benefit from or do you have a few tricks up your sleeve that are just as powerful? Make your voice heard by leaving a comment below. Don’t forget to hit the share button if you know others who will find this…Continue

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