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Benjamin Sherry and Mike Elliott are now friends
5 minutes ago
Benjamin Sherry is now a member of DealerELITE.net
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Jim Radogna's blog post was featured

Think Compliance Isn’t Your Problem? Think Again

News broke recently about 5 dealership employees that were arrested and face federal charges of conspiracy, bank fraud, wire fraud, and aggravated identity-theft. This brings the total to 7 employees at the same dealership who have been indicted so far this year. Not very pretty.Now you may be thinking that these…See More
5 hours ago
IC. Collins posted discussions
5 hours ago
Jim Radogna commented on Jim Radogna's blog post Think Compliance Isn’t Your Problem? Think Again
"Sorry, that's jim@dealercomplianceconsultants.com."
9 hours ago
Jim Radogna commented on Jim Radogna's blog post Think Compliance Isn’t Your Problem? Think Again
"Thanks Brian for your kind words and very entertaining feedback! You make a good point about the "old" school perhaps not really being that "old". I see you're a SoCal guy like myself. Not a bad place to be this week!…"
9 hours ago
Jim Radogna commented on Jim Radogna's blog post Think Compliance Isn’t Your Problem? Think Again
"Thanks Tom. You're so right. Back in my dealership days, I too unwittingly participated in a number of nefarious activities for exactly the reasons you pointed out. In fact, as a sales manager in the late 90s, our Finance Director offered a…"
10 hours ago
Tom Gorham commented on Jim Radogna's blog post Think Compliance Isn’t Your Problem? Think Again
"Great post, as usual Jim.  Rather chilling for those who think they are just doing their job as told to them by their managers or "trainers" and those who say "Every one else does it, why shouldn't I?"  As the…"
11 hours ago
Brian Bennington commented on Jim Radogna's blog post Think Compliance Isn’t Your Problem? Think Again
"Howdy President Jim,  (Saying that to myself, it sure has a better ring to it than "President Barack.)  After reading a post and before commenting, I usually go to the author's bio and that's where I learned you were the…"
yesterday
Dave Anderson commented on Dave Anderson's blog post Remember: “It’s the Culture, Stupid!”
"Thanks for the reply Michael, and happy to hear you enjoyed the article. Welcome to an incredible industry, and please know this: because so many still do things poorly, it's never been easier to stand out by being professional, knowledgeable,…"
yesterday
Michael Jordan commented on Dave Anderson's blog post Remember: “It’s the Culture, Stupid!”
"Hi Dave! I am relatively new to the automotive industry and I have been surprised by how the dealerships run or are managed. I recently asked someone from CAR LOT RESCUE if a dealership is managed well, Do they tend to perform better? He kind of…"
yesterday
Joshua Takahashi commented on Dave Anderson's blog post Remember: “It’s the Culture, Stupid!”
"Great article! I am passing this along to others."
yesterday
Dave Anderson commented on Dave Anderson's blog post Remember: “It’s the Culture, Stupid!”
"Delighted that you enjoyed "By THE BOOK" Chris, and hope you get a lot of out "No Nonsense" as well. I appreciate your message and wish you a blessed Holiday season and your best year ever in 2015."
yesterday
Chris Pyle commented on Dave Anderson's blog post Remember: “It’s the Culture, Stupid!”
"Hi Mr. Anderson. Just wanted to tell you how much I've enjoyed reading your articles here for a number of years and so I finally purchased "How to run you business by the Book" on Audio last week. It was a fantastic book, very helpful…"
yesterday
Brian Bennington commented on Dave Anderson's blog post Remember: “It’s the Culture, Stupid!”
"Another positive vision-enducing and exceptionally well-written post Mr Anderson.  Your character and beliefs are always so forcefully evident in your writings, I'd know you were the author within a paragraph or two if your name was…"
yesterday
Paul Potratz posted a blog post

Do You Meet The Standards?

Why Google Says You Need To Go Mobile If you aren't mobile friendly, you may want to think about getting a mobile platform. Google ran A/B testing last month that will impact your mobile traffic.This week on Hard Facts, learn about this new tool that could deter potential customers from clicking on your links if they're searching from their cell phones.See More
yesterday
DealerELITE and Kristopher Hampton are now friends
yesterday
Scott Klein's blog post was featured

Dialing for Dollars: Cold Calling Secrets

I conduct follow up training classes for salespeople that deliver less than 8 units for the month. Out of some 130 salespeople in our organization last month we had 28 that missed the mark. In previous classes I’ve conducted training on various parts of the steps to the sale, overcoming objections, and closing techniques.This month I decided to drill down to the root of the problem with what most salespeople have when they deliver less than an acceptable number of units. Most of the time it…See More
yesterday
JD Rucker's blog post was featured

Social Media Should Drive Shoppers to Dealer's Website. Period.

There are several benefits to having a strong social media presence. It's great for branding. It gives you a two-way communication avenue with customers. The public relations component can be very powerful.All of these are secondary. Don't get me wrong; I'm definitely not suggesting that there's no value in…See More
yesterday
Rebecca Kon posted a blog post

The Top Ten Auto News Stories of the Week: November 15 - 21

Happy Friday, Auto Dealers!Are you ready to read the top automotive news and blogs from around the Web? We have some really interesting topics for you today, including: Toyota’s hydrogen fuel cell car, NADA’s Sales Forecast for 2015, 3 ways dealers are connecting with the modern tech-savvy shopper, and more! …See More
yesterday

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TOP Featured Blogs

Dialing for Dollars: Cold Calling Secrets

I conduct follow up training classes for salespeople that deliver less than 8 units for the month. Out of some 130 salespeople in our organization last month we had 28 that missed the mark. In previous classes I’ve conducted training on various parts of the steps to the sale, overcoming objections, and closing techniques.

This month I decided to drill down…

Think Compliance Isn’t Your Problem? Think Again

News broke recently about 5 dealership employees that were arrested and face federal charges of conspiracy, bank fraud, wire fraud, and aggravated identity-theft. This brings the total to 7 employees at the same dealership who have been indicted so far this year. Not very pretty.…

When An Apology Isn’t An Apology

Regardless of how hard you work to ensure that your customers have an excellent experience, mistakes happen. No doubt you’ve had customers complain about something – it took too long for their vehicle to be serviced, there was a miscommunication in pricing during the sale, or a general failure…

Remember: “It’s the Culture, Stupid!”

Many dealerships have an unhealthy addiction to silver bullets, contests, quick fixes and an array of flavors of the month in an attempt to improve behaviors. These efforts range from the monthly spiff on demos or write-ups, to weekend “slasher sales”, to “we’re firing the bottom guy on the board this month”, to the latest twenty-group best-idea bandwagon, and the like. While versions of the aforementioned examples can play a role in bringing a short-term burst of adrenaline, or a…

Five Essential Strategies to Sustaining a Productive Sales Department

http://autosuccessonline.com/news/blog/625-spotlight-joe-clementi

 

Dealing with today's informed customers is as challenging as any time in history. Information is readily available as dealerships around the country lean on the Internet to compete for market share.

Third-party Websites acting as consumer advocates continue to compete for the attention of the Web-savvy…

Blog Posts

Do You Meet The Standards?

Posted by Paul Potratz on November 21, 2014 at 2:41pm 0 Comments

Why Google Says You Need To Go Mobile



If you aren't mobile friendly, you may want to think about getting a mobile platform. Google ran A/B testing last month that will impact your mobile traffic.



This week on Hard Facts, learn about this new tool that could deter potential customers from clicking on your links if they're searching…

Continue

The Top Ten Auto News Stories of the Week: November 15 - 21

Posted by Rebecca Kon on November 21, 2014 at 2:18pm 0 Comments

Happy Friday, Auto Dealers!

Are you ready to read the top automotive news and blogs from around the Web? We have some really interesting topics for you today, including: Toyota’s hydrogen fuel cell car, NADA’s Sales Forecast for 2015, 3 ways dealers are connecting with the modern…

Continue

Unique Selling Proposition

Posted by Chuck Scalies on November 21, 2014 at 7:36am 0 Comments

What are you doing to showcase your dealership Unique Selling Proposition?

Many dealerships in the country have something they hang their hat on.  Something they feel separates them from the competition. These are known as unique selling propositions or USP's.   

Your dealership may offer:

·        Complimentary car…

Continue

Dialing for Dollars: Cold Calling Secrets

Posted by Scott Klein on November 20, 2014 at 11:00pm 0 Comments

I conduct follow up training classes for salespeople that deliver less than 8 units for the month. Out of some 130 salespeople in our organization last month we had 28 that missed the mark. In previous classes I’ve conducted training on various parts of the steps to the sale, overcoming objections, and closing techniques.

This month I decided to drill down…

Continue

Think Compliance Isn’t Your Problem? Think Again

Posted by Jim Radogna on November 20, 2014 at 10:12pm 5 Comments

News broke recently about 5 dealership employees that were arrested and face federal charges of conspiracy, bank fraud, wire fraud, and aggravated identity-theft. This brings the total to 7 employees at the same dealership who have been indicted so far this year. Not very pretty.…

Continue

Why do we Offer Coupons?

Posted by Kristopher Hampton on November 20, 2014 at 1:00pm 0 Comments

I hear from Advisors all over the country that fear coupon drops in the mail.  This is not a negative thing.  It is a very positive way to build your client base.

 Dealerships spend a lucrative amount of money to drop coupons.  Advisors need to be encouraged and informed about all chances to win clients back.  It's called "Planting the seed".  Blow clients away with consistent processes of excellent customer service and new levels of Profitability will be…

Continue

BLACK BOOK UNVEILS RESULTS FROM MOBILE USABILITY SURVEY

Posted by Black Book on November 20, 2014 at 10:12am 0 Comments

Smartphone & Tablet Technology Showing Improvements in Decision-Making Speed and Profitability



LAWRENCEVILLE, Ga. (November 20, 2014) – Black Book® announces the results of its recent Mobile Usability survey, taking a closer look at how dealers, remarketers and other industry professionals are currently utilizing mobile technology via smartphone or tablets. The results shed light on just how fast the industry is becoming, with respondents saying mobile…

Continue

When An Apology Isn’t An Apology

Posted by Richard Holland on November 20, 2014 at 9:00am 0 Comments

Regardless of how hard you work to ensure that your customers have an excellent experience, mistakes happen. No doubt you’ve had customers complain about something – it took too long for their vehicle to be serviced, there was a miscommunication in pricing during the sale, or a general failure…

Continue

TOP Featured Discussions

Girls Grasp Negotiation Tactics When We Show Them How

By : Molly Fletcher


Shared: From your friends TechAutoCareers.com® the online resource for the Automotive Sales Consultant


I’ve always treasured time with my three girls, especially knowing that in our society, daughters can have a hard time claiming their own unique voices to ask for what they…

How 2 Minutes Can Set You Up for a Successful Day

BY ARIANA AYU


We all occasionally have hectic, frantic, crazy days. This 2-minute technique can reset your day for success and serenity.


Shared: From your friends TechAutoCareers.com® the online resource for the Automotive Sales Consultant


Have you ever…

The HIGHEST ROI process ever is also the least implemented

The most important process COACHING

 

*5 Point Strategy to grow your own coaches

 

Coaching = A training or development process

 

    At virtually every dealership in America we routinely promote our top sales associates into management. We promoted them because…

McKinsey Projects Autonomous Cars and Car-sharing. What Does It Mean for Dealers?

McKinsey Quarterly: A road map to the future for the auto industry

McKinsey is projecting a very different automobile market in the not-too-distant future. Are dealers and manufacturers ready?

Do you price according to your competitors' pricing?

I know that's probably a bit of a naive question, but if you're pricing for what the market will bear, what help do you turn to for that? What product? What is out there besides VinSolutions? Or are you less interested in what your competitors are asking than in what you must price it at to make a profit?

Additionally, who is your competitor? Do you consider only those geographically nearby or are you starting to think about the Carvana's and Beepi's of the online auto-sales…

Forum

How 2 Minutes Can Set You Up for a Successful Day

Started by IC. Collins in dealerELITE Professional Experience Nov 15. 0 Replies

BY ARIANA AYUWe all occasionally have hectic, frantic, crazy days. This 2-minute technique can reset your day for success and serenity.Shared: From your friends TechAutoCareers.com® the online resource for the Automotive Sales ConsultantHave you ever had one of those days where everything seems to go…Continue

It's Time to Pivot Customer Service

Started by IC. Collins in dealerELITE Professional Experience on Thursday. 0 Replies

By : Frank EliasonShared: From your friends TechAutoCareers.com® the online resource for the Automotive Sales ConsultantLet's start off with a very basic question, why do you contact a Customer Service department? For most of us it is certainly not because we have a desire to. The fact is that often the need for Customer service…Continue

NADA economist says strong sales here to stay through 2018

Started by Mike Elliott in Automotive Industry Future - Predictions on Wednesday. 0 Replies

The good times, at least in terms of new car sales, will continue to roll in 2015 with nearly 17 million vehicles expected to pass through dealer lots, according to the National Auto Dealers Association.The organization expects the industry will sell 16.94 million new vehicles next year – which would be up from the expected 16.4 million this year – due to rising employment and wages, continued low interest rates and lower gasoline prices.“The economy will continue to build on the solid growth…Continue

Tags: thedetroitbureau, u.s., new, sales, news

18 Body-Language Tricks To Make A Great First Impression

Started by IC. Collins in dealerELITE Professional Experience. Last reply by Timothy Marvel Nov 14. 9 Replies

By: PETER ECONOMYHow you sit says a lot about you.Research shows that 60 to 90% of our communication with others is nonverbal, which means the body language we use is extremely important. In addition, it's especially important to make a good first impression. Why? Because within the first few minutes of meeting someone, we are already making decisions about what the other person's intentions are, and whether or not the person is credible and someone we want to do business with. Therefore, the…Continue

A Leadership Rule Every Boss Should Know

Started by IC. Collins in dealerELITE Professional Experience on Monday. 0 Replies

BY GEOFFREY JAMES@SALES_SOURCEGreat leaders are role models for building strong relationships. This rule of thumb makes relationship-based leadership easy.Shared: From your friends TechAutoCareers.com® the online resource for the Automotive Sales ConsultantEverybody knows that good leadership is…Continue

10 Productivity Tricks Successful People Use

Started by IC. Collins in dealerELITE Professional Experience 22 hours ago. 0 Replies

BY MURRAY NEWLANDS @MURRAYNEWLANDSProcrastination exhausts us, but we are addicted to it.Shared: From your friends TechAutoCareers.com® the online resource for the Automotive Sales ConsultantProcrastination frankly just feels good... right up to the minute when we recall that we really must get things done. That is when it…Continue

4 Things Your Team Needs From You

Started by IC. Collins in dealerELITE Professional Experience 5 hours ago. 0 Replies

BY Tracy SpearsLast week we talked about the 4 Stages of Learning. This week we will talk about the 4 things your team needs from you, as a coach, to be unconsciously competent in their performance.Shared: From your friends TechAutoCareers.com® the online resource for the Automotive Sales Consultant1. The Vision. This is simply…Continue

Changes Are Coming to Customer Service in 2015...Are You Ready?

Started by IC. Collins in dealerELITE Professional Experience on Thursday. 0 Replies

By : Thomas LairdShared: From your friends TechAutoCareers.com® the online resource for the Automotive Sales Consultant"The customer experience is the next competitive battleground."We are at a crossroads when it comes to how organizations are beginning to handle customer interactions and service. I will go so far as to say that…Continue

AutoBlog News Feed

Official: Watch Ford build a Mustang atop Burj Khalifa, world's tallest building

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Ford Mustang at top of Burj Khalifa

In 1965, a Ford Mustang Convertible proudly went on display at the top of the Empire State Building, the world's tallest building at the time. Earlier this year, the Blue Oval recreated the stunt by bringing the latest droptop 'Stang to the sky-high structure during the New York Auto Show. Unfortunately, while still iconic, the New York skyscraper has lost the world title. Of course, an automaker can't let something like that get in the way of a good publicity stunt.

For the inauguration of the Ford business unit in the Middle East and Africa, the brand gave the 2015 Mustang Convertible an even bigger building to climb - the biggest in fact. The droptop made its way to the 112th floor of the Burj Khalifa, the world's tallest building. To put a final topper on the whole event, executive chairman Bill Ford was the one to affix the car's famous badge, making it complete.

Like with the Empire State Building spectacle, getting the Mustang to the top wasn't as simple as just driving it off the elevator. Check out the video above to see how it was done, and scroll down to read Ford's press release about the event.

Continue reading Watch Ford build a Mustang atop Burj Khalifa, world's tallest building

Watch Ford build a Mustang atop Burj Khalifa, world's tallest building originally appeared on Autoblog on Sat, 22 Nov 2014 19:03:00 EST. Please see our terms for use of feeds.

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TOP 5 Contributing Members This Week

1. Dave Anderson

Agoura Hills, CA, United States

2. IC. Collins

Midland, TX, United States

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Destin, FL, United States

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Automotive News - Dealers

Mercedes-Benz's first refusal right upheld

Mercedes-Benz USA has beaten all claims but one in a lawsuit challenging its use of the right of first refusal to block a dealership buy/sell deal in Fresno, Calif.

Two-car households will decline, KPMG report predicts

Two-car households may be on the decline as urbanization increases, but they are far from disappearing, a KPMG report said this week.

Hertz hires airline veteran Tague to revive company

Hertz Global Holdings named John Tague as its new CEO, appointing the manager credited with boosting sales at United Airlines to restore investors' confidence in the car-rental company plagued by an aging fleet and sloppy accounting.

Fuel cell vehicles: The only cars with potable exhaust?

Toyota is pitching the Mirai hydrogen fuel cell car as a godsend for the planet. Heat and water are its only byproducts, not climate-altering carbon dioxide. But just how clean is that exhaust water vapor?

Recent National Job Listings

1. Dave Anderson

Agoura Hills, CA, United States

2. IC. Collins

Midland, TX, United States

3. Jim Radogna

San Diego, CA, United States

4. Kristopher Hampton

Destin, FL, United States

5. Black Book

Lawrenceville, GA, United States

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Wards Auto Dealer News Feed

Quand TAG Heuer fait danser Jenson Button avec des faucons

ABU DHABI, November 22, 2014 /PRNewswire/ --   Jenson Button, le pilote de formule 1 de McLaren Mercedes et ambassadeur de TAG Heuer, participe à un spectacle de fauconnerie sensationnel et dévoile la nouvelle montre Formula 1.   TAG Heuer, le fabricant de...

Cuando TAG Heuer hace que Jenson Button baile con halcones

ABU DHABI, November 22, 2014 /PRNewswire/ -- Jenson Button, piloto de Mclaren Mercedes Formula 1 y embajador de TAG Heuer, muestra un show impresionante de cetrería, y desvela el nuevo reloj Formula 1.   TAG Heuer, el fabricante avanzado de relojes de Suiza, conocido en...

TAG Heuer entdeckt das Talent von Jenson Button als Falkner

ABU DHABI, November 22, 2014 /PRNewswire/ -- Jenson Button, Formel-1-Fahrer bei Mclaren-Mercedes und Werbeikone für TAG Heuer, zeigt eine mitreißende Falkenshow und enthüllt die neue Formel-1-Uhr.    TAG Heuer, das als Vorreiter der Branche geltende Schweizer...

Automotive News - Breaking News

Honda in talks with other suppliers for Takata airbag fix, report says

Honda is in talks with two airbag suppliers to help it stock replacement parts for defective Takata Corp. airbags, The Wall Street Journal reported on Friday, citing people aware of the planning.

Ford's Farley sees Europe as a lab for learning

When Jim Farley started his first tour of duty in Europe in 1997, he had a lot to learn. Now he's going back to run Ford's European unit. "I got my PhD in small cars walking through parking lots," in Europe, he says.

Mercedes-Benz's first refusal right upheld

Mercedes-Benz USA has beaten all claims but one in a lawsuit challenging its use of the right of first refusal to block a dealership buy/sell deal in Fresno, Calif.

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