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jeff sterns posted a blog post

Fill the Gaps in Lead Generation with Chat

One of the most disturbing trends we're seeing on dealer websites is when they use chat areas as another contact form. It's true that chat is a way to generate leads, but when collecting contact information is the primary goal, the whole point of chat is missed.Here are some things that we have found to be true with chat that…See More
2 hours ago
Paul Schnell replied to Mike Elliott's discussion Buyers are Liars. 17 Fibs that Buyers Tell
"Like.  Buyers are liars because buyers are scared. It's human nature; a defensive reaction.  It's the same reason a two year old with a chocolate-smeared face and a mountain of cookie crumbs at his feet swears he didn't…"
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Glenn Pasch replied to DealerELITE's discussion dealerElite's Exclusive Interview with Jim Ziegler
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Stan Sher posted a status
"Need a BDC Manager for powerhouse pre-owned operation in Northern New Jersey. Please contact me so that we can chat."
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Stan Sher posted a status
""Need an Internet Manager for a Southern NJ Toyota dealership. Please contact me so that we can chat.""
16 hours ago
Stan Sher commented on Stan Sher's blog post Increase After Sale Product Penetration Through Automotive Guest Relations (BDC)
"Thanks.  It is really a no brainer.  It is only a few extra calls per day."
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Matthew Mader updated their profile
17 hours ago
Richard Holland posted a blog post

Sometimes It’s Better To Cut Your Losses

I am sure many of you have heard about the recent customer service debacle involving Comcast over the past week. In case you aren’t familiar with what happened, a customer called into their service center attempting to cancel his service after almost a decade. He…See More
18 hours ago
David Sharp is attending Eliana Raggio's event
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FREE Webinar: How to Rev Up Your Content Marketing Strategy in Just 90 Days at http://www.dealeron.com/webinar/events/how-to-rev-up-your-content-marketing-strategy-in-just-90-days/

July 24, 2014 from 12pm to 1pm
Content isn’t just important these days… it’s crucial!A robust Content Marketing Strategy is essential for all businesses focused on building trust, branding, awareness, and positive sentiment. It also establishes your company as an expert in your field which sets the groundwork for long-term business relationships. Furthermore, while most people instinctively tune out traditional, intrusive marketing, consumers increasingly crave the type of genuine, customer-focused information that a strong…See More
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MANNY LUNA posted a blog post
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Elizabeth Ayala posted discussions
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Elizabeth Ayala posted a video

TextExpress by Autofusion

Leads don't have to seem like miracles. Autofusion's text messaging service will help you connect with your customers and increase your sales. (See more at h...
yesterday
steven chessin commented on Rebecca Kon's blog post Your Dealership's Staff Wants a Culture of Appreciation
""Nap Room" !!  Great idea and a lot healthier than another Starbucks to revive. "
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Steve Silverstein left a comment for Mike Elliott
"Thank you Mike for the welcome. Hope to be a valuable addition to this sight!!!"
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Steve Silverstein and Mike Elliott are now friends
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Profile IconStan Sher, Nicola Barozzi and sara callahan were featured
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David T. Gould commented on Stan Sher's blog post Increase After Sale Product Penetration Through Automotive Guest Relations (BDC)
"good "out of the box" thinking Stan. right people, with the right support and it would work. DTG"
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Anne Fleming's blog post was featured

What's the NEW TOP Reason Women Buy?

Today's Women’s Wednesday we are focusing on the new top reason women are buying from their sales advisor. Trust has always trumped price when it comes to buying from a sales advisor, but now, in our latest mid-year #bigdata report directly from women's reviews, “trust” no longer has the top spot.R-E-S-P-E-C-T! Aretha Franklin couldn’t define it better. Respect is now the #1 prerequisite to trust in the formula to selling to women.The top 5 reasons women buy from their sales consultant are…See More
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TOP Featured Blogs

Increase After Sale Product Penetration Through Automotive Guest Relations (BDC)

What?

It is time to talk about the F&I department in the dealership and how the BDC (GRC) department can help improve product penetration. The typical discussion with regards to business development is always about lead handling and appointments. The BDC discussion is one that can go on for hours…

What's the NEW TOP Reason Women Buy?

Today's Women’s Wednesday we are focusing on the new top reason women are buying from their sales advisor. Trust has always trumped price when it comes to buying from a sales advisor, but now, in our latest mid-year #bigdata report directly from women's reviews, “trust” no longer has the top spot.

R-E-S-P-E-C-T! Aretha Franklin couldn’t define it better. Respect is now the #1 prerequisite to trust in the formula to selling to women.

The top 5 reasons women buy from their sales…

Why customers keep coming back to your dealership

Greetings Friends,   

 

The price of your services is not what keeps your customers coming back to your dealership. It is the amount of care you give them. When we are directed by the discounted price alone, we are developing the wrong kind of culture.

 

Click the link below to find out how to develop a caring culture in your dealership.

 …

AutoCon Launches “Your” Best Practices

AutoCon Launches “Your” Best Practices

Las Vegas, NV – The Third Annual AutoCon reinvents the automotive conference with a new and innovative format unlike any other industry event, which is attendee driven.  The majority of AutoCon’s speakers and trainers are actual dealer…

Blog Posts

Fill the Gaps in Lead Generation with Chat

Posted by jeff sterns on July 25, 2014 at 2:00am 0 Comments

One of the most disturbing trends we're seeing on dealer websites is when they use chat areas as another contact form. It's true that chat is a way to generate leads, but when collecting contact information is the primary goal, the whole point of chat is missed.

Here are some things that we have…

Continue

Sometimes It’s Better To Cut Your Losses

Posted by Richard Holland on July 24, 2014 at 9:48am 0 Comments

I am sure many of you have heard about the recent customer service debacle involving Comcast over the past week. In case you aren’t familiar with what happened, a customer called into their service center attempting to cancel his service after almost a…

Continue

Increase After Sale Product Penetration Through Automotive Guest Relations (BDC)

Posted by Stan Sher on July 23, 2014 at 2:40pm 2 Comments

What?

It is time to talk about the F&I department in the dealership and how the BDC (GRC) department can help improve product penetration. The typical discussion with regards to business development is always about lead handling and appointments. The BDC discussion is one that can go on for hours…

Continue

BLACK BOOK ADDS ANIL GOYAL TO EXECUTIVE TEAM

Posted by Black Book on July 23, 2014 at 2:35pm 0 Comments

Black Book announces the addition of Anil Goyal to its executive team serving as Vice President of Analytics and Strategic Relationships. Best known for providing timely, independent and accurate vehicle valuation data, the addition of Mr. Goyal enables Black Book to broaden its reach into data and trend analysis for customers in a variety of leading industries.



Mr. Goyal comes to Black Book with a deep background in strategy and has held a number of senior positions in the…

Continue

What's the NEW TOP Reason Women Buy?

Posted by Anne Fleming on July 23, 2014 at 1:30pm 0 Comments

Today's Women’s Wednesday we are focusing on the new top reason women are buying from their sales advisor. Trust has always trumped price when it comes to buying from a sales advisor, but now, in our latest mid-year #bigdata report directly from women's reviews, “trust” no longer has the top spot.

R-E-S-P-E-C-T! Aretha Franklin couldn’t define it better. Respect is now the #1 prerequisite to trust in the formula to selling to women.

The top 5 reasons women buy from their sales…

Continue

Looking for information

Posted by Mark Jama on July 23, 2014 at 10:05am 0 Comments

Hi all,

I tried Google-ling the top auto sellers in the US by brand (units sold) and wasn't having much luck.

And also here on Long Island, in NY.

Also, does anyone know the top 10 brands that have repeat service visits?  By that I mean consistently more repair/maintenance problems.

Mark

TOP Featured Discussions

6 Infallible Ways to Earn Respect

BY GEOFFREY JAMES ~ Edited by I.C. Collins

There's no management tool more important than respect. Here's how to make sure you're getting it.

Business may be all about money, but the currency that's traded inside every organization is respect.

If you command respect, people listen when you talk and take action when asked. If you don't command respect, well, everyone's just laughing behind your back.

Contrary to popular…

‘Google My Business’ Is Improving How Local Automotive Dealerships Understand and Connect with Customers

Google has announced its new streamlined approach for businesses to easily manage their digital presence within Google’s search engine, Google+ and Google Maps . This new update offers businesses one logical dashboard where they can easily manage and update information such as their address, phone numbers, store hours, etc., as well as share content and photos, and read and respond directly to reviews.

Google My Business also includes the ability…

Are You Committed To Your Future

We love the stories of the average person who gets in the automotive sales industry and makes $100,000 their first year.

The problem is these stories and these individuals are the exception, not the rule.

They end up reinforcing the "get rich quick" easy money mentality. A newbie starts and after a week or two starts questioning why he isn't making a "boatload" of money yet.

He's frustrated because he's made the exceptional, rare case…

Buyers are Liars. 17 Fibs that Buyers Tell

"Buyers are Liars" is a favorite phrase of a Sales VP I know, and she's RIGHT! (Here's a funny article  from a posting on Motor Trends Blog)

One afternoon I upped (approached) a man in the Trucks Department. I'll call him Mr. Hawthorne. He was wandering around with his son, looking at the brand-new Gargantuan Crew Cabs. He told me he was just killing time while his oil was being changed.…

6 Tips to Auditing Your Business’s PPC Campaigns

Whether you’re building your own PPC campaigns or working with a PPC vendor or agency, it’s important for business owners to understand how to evaluate their AdWords campaigns. To help you ensure you’re getting the most out of your campaign, and provide some guidelines to assess your efforts, here are the six most important steps of conducting a PPC audit:

Campaign Structure

A well-structured campaign enables you customize ad copy, landing pages, keywords and…

Forum

Buyers are Liars. 17 Fibs that Buyers Tell

Started by Mike Elliott in Sales Forum. Last reply by Paul Schnell 8 hours ago. 2 Replies

"Buyers are Liars" is a favorite phrase of a Sales VP I know, and she's RIGHT! (Here's a funny article  from a posting on Motor Trends Blog)One afternoon I upped (approached) a man in the Trucks Department. I'll call him Mr. Hawthorne. He was wandering around with his son, looking at the brand-new Gargantuan Crew Cabs. He told me he was just killing time while his oil was being changed. We started to chat and the next thing you know we're test-driving a new truck. Mr. Hawthorne really seemed to…Continue

Tags: management, car, negotiation, dealership, sales

‘Google My Business’ Is Improving How Local Automotive Dealerships Understand and Connect with Customers

Started by Mike Elliott in Social Media and Reputation Management. Last reply by Mike Elliott on Tuesday. 2 Replies

Google has announced its new streamlined approach for businesses to easily manage their digital presence within Google’s search engine, Google+ and Google Maps . This new update offers businesses one logical dashboard where they can easily manage and update information such as their address, phone numbers, store hours, etc., as well as share content and photos, and read and respond directly to reviews.Google My Business also includes the ability to access Google+ Insights reports, which have…Continue

Tags: Dealership, marketing, plus, Google, D'Andrea

6 Infallible Ways to Earn Respect

Started by IC. Collins in dealerELITE Professional Experience on Tuesday. 0 Replies

BY GEOFFREY JAMES ~ Edited by I.C. CollinsThere's no management tool more important than respect. Here's how to make sure you're getting it.Business may be all about money, but the currency that's traded inside every organization is respect.If you command respect, people listen when you talk and take action when asked. If you don't command respect, well, everyone's just laughing behind your back.Contrary to popular belief, a fancy job title never commands respect. In fact, there are six, and…Continue

FEAR Has Two Meanings

Started by IC. Collins in dealerELITE Professional Experience. Last reply by IC. Collins on Saturday. 2 Replies

Shared: From your friends TechAutoCareers.com® the online resource for the Automotive Sales Consultant™FEAR Has Two MeaningsF ~ Forget E ~ Everything A ~ And R ~ Run~ OR ~F ~ Face E ~ Everything A ~ And R ~ RiseThe Choice Is Yours..!!What do you think? Is this something you can benefit from or do you have a few tricks up your sleeve that are just as powerful? Make your voice heard by leaving a comment below. Don’t forget to hit the share button if you know others who will find this post…Continue

Are You Committed To Your Future

Started by IC. Collins in dealerELITE Professional Experience. Last reply by DealerELITE yesterday. 1 Reply

We love the stories of the average person who gets in the automotive sales industry and makes $100,000 their first year.The problem is these stories and these individuals are the exception, not the rule.They end up reinforcing the "get rich quick" easy money mentality. A newbie starts and after a week or two starts questioning why he isn't making a "boatload" of money yet.He's frustrated because he's made the exceptional, rare case his yardstick, instead of learning the truth about how much…Continue

dealerElite's Exclusive Interview with Jim Ziegler

Started by DealerELITE in DealerELITE Interviews. Last reply by Glenn Pasch 13 hours ago. 19 Replies

An Exclusive Interview with Jim Ziegler dE gets one-on-one, down and dirty, with the Alpha Dawg DealerElite: What motivates Jim Ziegler? Ziegler: My life and business is all about relationships Chris. I have a philosophy that the most powerful people on Earth are those people that influence the most other people. The power of influence is magnified by the number of relationships a person can manage with the…Continue

Tags: dawg, internet, alpha, ziegler, jim

Are Your Sales Reps Responding Fast Enough?

Started by Elizabeth Ayala in Dealer Forum yesterday. 0 Replies

Autofusion has a solution! Several in fact - TextExpress allows clients and potential buyers to text your dealership, tracks the conversation, and pushes all data into the CRM. Finally, you can communicate the way your buyers do.The second is our LeadVault quick response system that we use in the office. When a lead form is filled out, I get a text message on my cell with a link to claim the lead. If I am the first rep to click the link, I receive the lead details and I can call, text, or email…Continue

Tags: buyers, sales, potential, site, web

Never give up

Started by IC. Collins in dealerELITE Professional Experience on Tuesday. 0 Replies

Shared: From your friends TechAutoCareers.com® the online resource for the Automotive Sales Consultant™"Never give up on what you really want to do. The Person with big dreams is more powerful than the one with all the facts."~ Albert EinsteinWhat do you think? Is this something you can benefit from or do you have a few tricks up your sleeve that are just as powerful? Make your voice heard by leaving a comment below. Don’t forget to hit the share button if you know others who will find this…Continue

AutoBlog News Feed

Aston Martin Lagonda super sedan officially teased

Filed under: , , , ,

Lagonda sedan

Ask anyone who's anyone about Aston Martin and they'll tell you about exclusive and highly desirable two-door luxury GTs - the kind James Bond would drive - but it would be all too easy to forget about the other side of the equation. The company's full name is, after all, Aston Martin Lagonda Ltd., but while the latter name is seldom used, it's about to make a rare comeback.

The British automaker has just confirmed "strictly limited series production" of a new Lagonda saloon, previewed by the two teaser images you see here. The super sedan will be built in the same facility that previously produced the One-77 supercar at the Aston Martin factory in Gaydon and will be available in strictly limited quantities by invitation to select customers exclusively in the Middle East.

Lagona sedan Aston Martin has revealed precious few technical details of the new project, but the design clearly pays tribute to the iconically wedge-shaped 1976 Aston Martin Lagonda sedan designed by William Towns, with elements from the recent Zagato-designed Centennial editions evident as well. It will be based on Aston's ubiquitous VH platform that underpins just about everything it currently makes, and given the proliferation of the company's long-serving 6.0-liter V12 engine, we figure it's safe to say that'll provide the motivation as well, with at least the same 565-horsepower output as the Vanquish and the new V12 Vantage S Roadster, if not more.

The announcement, of course, hardly comes as a surprise. Just a few months ago we spotted a disguised prototype for this very vehicle undergoing testing, and Aston has been toying with the idea of a Lagonda revival since the debut of the rather controversial Lagonda crossover concept at the 2009 Geneva Motor Show to mixed reviews. There was since talk of partnering with Mercedes-Benz to revive the Lagonda line along with Maybach, but that ultimately fell through - although the two are still collaborating in other areas, including the provision of a new line of engines and other technologies.

Lagonda was originally founded independently in 1906, was acquired by legendary Aston chief David Brown in 1947 and has popped on and off the radar screen ever since. It remains unclear whether the new sedan will revive the Lagonda handle as a nameplate or as a separate brand, but you can delve into the press release below to read what Aston has confirmed thus far.

Continue reading Aston Martin Lagonda super sedan officially teased

Aston Martin Lagonda super sedan officially teased originally appeared on Autoblog on Fri, 25 Jul 2014 00:22:00 EST. Please see our terms for use of feeds.

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Automotive News - Dealers

Audi, BMW and Mercedes pressure Ford, GM as UK market booms

Germany's premium automakers are benefiting most from the UK car market boom. Audi, BMW and Mercedes are winning customers from mass-market brands such as Ford and Vauxhall.

Citroen DS upscale line off to a slow start as a standalone brand

Vehicle sales at Citroen's upscale DS line, which became a standalone brand on June 1, fell during the first half, hit by an aging product lineup and tougher competition from refreshed rivals such as Mini.

Outstanding U.S. auto loans hit all-time high, Equifax says

Total outstanding auto loans in the United States hit an all-time high of $902 billion this spring, an increase of more than 10 percent from the same time a year earlier, according to the latest Equifax National Consumer Credit Trends Report, which...

Bentley may add a fifth model after SUV launch

Bentley may add a fifth model to its lineup after it launches an SUV in 2016, CEO Wolfgang Duerheimer said. The new model could be a two-seat sports car or a larger model slotted between the Continental GT coupe and Mulsanne sedan.

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Wards Auto Dealer News Feed

Jim Lentz Honored As Industry Leader Of The Year By The Automotive Hall Of Fame

http://photos.prnewswire.com/prnc/20140724/130297 TORRANCE, Calif., July 24, 2014 /PRNewswire/ -- Jim Lentz, chief executive officer of Toyota North America, was recognized as Industry Leader of the Year at the Automotive Hall of Fame's 75th Anniversary Gala on July 24, 2014. The event was held at the A.

read more

MAZDA IS MOST IMPROVED NON-PREMIUM BRAND IN 2014 J.D. POWER APEAL STUDY

http://photos.prnewswire.com/prnc/20131205/MM28870LOGO IRVINE, Calif., July 24, 2014 /PRNewswire/ -- Mazda North American Operations (MNAO) today was recognized by J.D.

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Automotive News - Breaking News

ZF's pursuit of TRW may spark wave of mergers in supply chain

The biggest auto-parts deal since 2007 may be just the start of consolidation, with Autoliv and Visteon among the next potential targets, analysts say.

GM may put Brazil workers on paid leave

GM wants to put nearly a fifth of its workers at a factory in Brazil on paid leave, an auto workers union says, amid falling output in Latin America's largest economy.

Gentex Q2 net income grows 47 percent

Automotive mirror supplier Gentex reported $76.7 million in net income with total revenue of $338.4 million for the second quarter.

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