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Latest Activity

JD Rucker posted a blog post

7 Lessons From My First Year Building an Automotive Startup

Most articles like these start off with phrases like, "looking back, it's hard to believe..." or "there have been ups and downs, but we never lost sight of..." - I'm not going to start this article that way. Instead, I'll say this: "It's been pretty easy, so easy in fact that I'm actually a little worried that I did something…See More
1 hour ago
Mike Gorun posted a blog post

Will Speed & Efficiency Give AutoNation A Competitive Edge?

The largest complaint that consumers have when considering a vehicle purchase is the fact that the process takes too long. Even with all the new technology processes that dealerships have employed over the past few years, the purchase process is still as long and cumbersome as…See More
4 hours ago
Rick Rogers and Kevin "Friend Me" Bradberry are now friends
4 hours ago
Mike Elliott posted a discussion

U.S. auto loan originations at highest level in 9 years

Americans took out the most auto loans in nine years during the third quarter, according to the Federal Reserve Bank of New York’s quarterly Household Debt and Credit Report.Loan originations for new and used cars totaled $105 billion, the highest amount since the third quarter of 2005. That’s in line with industry reports of stronger new light-vehicle sales, boosting the contribution of consumer spending to third-quarter U.S. growth.Auto loan balances have now risen for 14 straight quarters,…See More
4 hours ago
Tom Kain and Sharon Hill are now friends
10 hours ago
Sally Whitesell posted a blog post

Happy Thanksgiving! SW Service Solutions Fall Newsletter

Accountability is NOT aFour Letter Word!Have you ever gone to a fast food restaurant without someone delivering a word track?   Of course not. They are trained to deliver a word track for a reason. Do you think using a word track - or not - is a choice? What would happen if someone in your service department decided they…See More
19 hours ago
steven chessin commented on sara callahan's blog post Content Marketing Strategy: How to Create a Winning Company Blog
"100% correct but I would add. Strategic advertising and marketing content - and 1-on-1 tactical sales content are completely different."
19 hours ago
Eliana Raggio posted events
21 hours ago
Paul Potratz posted a blog post

Struggling With Commitment Issues?

Are You Struggling With Commitment Issues?Seems like these days everyone is afraid of commitment. If you're losing Internet leads, chances are your customers are to blame. They want the details on the sale while still having the ability to stay anonymous. They aren't ready to press submit.On this episode of Think Tank Tuesday, learn how to sway those customers with commitment…See More
22 hours ago
JD Rucker's blog post was featured

Social Media Should Drive Shoppers to Dealer's Website. Period.

There are several benefits to having a strong social media presence. It's great for branding. It gives you a two-way communication avenue with customers. The public relations component can be very powerful.All of these are secondary. Don't get me wrong; I'm definitely not suggesting that there's no value in…See More
22 hours ago
Dave Anderson's blog post was featured

Remember: “It’s the Culture, Stupid!”

Many dealerships have an unhealthy addiction to silver bullets, contests, quick fixes and an array of flavors of the month in an attempt to improve behaviors. These efforts range from the monthly spiff on demos or write-ups, to weekend “slasher sales”, to “we’re firing the bottom guy on the board this month”, to the latest twenty-group best-idea bandwagon, and the like. While versions of the aforementioned examples can play a role in bringing a short-term burst of adrenaline, or a sudden spike…See More
22 hours ago
DealerELITE's blog post was featured

So You Think You Could Sell Cars?

So You Think You Could Sell Cars? Did you ever wonder if you would be good at selling cars in today's market?Does the sales applicant in front you have the traits needed to succeed in Sales at your dealership ?Why do some Sales Consultant's succeed when others don't?dE asked Hire The Winners for the use of their Car Sales Simulator for the month of November  dE members now have an opportunity to find out! dealerElite  believes we found the World's Most Effective Sales Aptitude…See More
22 hours ago
Alan Ram's blog post was featured

Persistence Wears Down Resistance

Persistence Wears Down ResistanceBy: Alan RamI said this before and I'll say it again, I have learned so much about selling by being a customer. Here's a saying that we take for granted that you've heard a million times, “Persistence wears down resistance,” as a matter fact, I invented it. That’s not really true, but it's a great saying that you need to apply to your mindset daily when you sell cars.  Let me tell you what happened last night, I got a call from a Wells Fargo mortgage broker,…See More
22 hours ago
Alan Ram's video was featured

Saturday Morning Sales Meeting with Alan Ram

Alan Ram leads this weeks edition of the Saturday Morning Sales Meeting
22 hours ago
Mike Esposito's video was featured

What Makes a Good Company Great? Taking a Long Term View.

Mike Esposito, President and CEO of Auto/Mate, is passionate about leadership and management principles. In this video he explains the importance of taking a long term view instead of focusing on short term profits. www.automate.com
22 hours ago
Jeff Cowan's video was featured

Sales Training Certificates Should Expire

02:54
The debate over whether training certificates should expire continues. Here's my reasoning behind why they should be renewed on a regular basis.
22 hours ago
Timmy D. James's blog post was featured

Building Rapport Before the Lead Is the Way to Win the Sale

In my last blog article, I discussed the importance of building rapport with leads through the use of “Why Buy From Me” and “Lead Response” videos personalized for each customer. Now I would like to take this one step further -- Building rapport should in fact start much earlier than simply upon the receipt of a lead. Think about…See More
22 hours ago
Profile IconSylvain Amiot, Rick Zauck and Scott Roy joined DealerELITE.net
22 hours ago
Reid Rubenstein commented on Jim Radogna's blog post Think Compliance Isn’t Your Problem? Think Again
"Thanks Jim. Every dealership/car lot should require every employee to read your post. "
yesterday
Alan Ram is now friends with Garry House and Dennis Wagner
yesterday

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DealerELITE | The most recognized automotive social network in the world. Sign-up now to engage with the best and brightest of our industry!

TOP 5 Videos This Week

1. It is All Because of Me

Added by David Lewis on September 9, 2014

TOP 5 Photos This Week

1. Robbie

Added by Robert Joseph Walker on November 20, 2014

 

Top Content of the WEEK 

1 Remember: “It’s the Culture, Stupid!”

Remember: “It’s the Culture, Stupid!”

Added by Dave Anderson on November 19, 2014

2 Think Compliance Isn’t Your Problem? Think Again

Think Compliance Isn’t Your Problem? Think Again

Added by Jim Radogna on November 20, 2014

3 Why do we Offer Coupons?

Why do we Offer Coupons?

Added by Kristopher Hampton on November 20, 2014

4 EasyCare's Best Training Day Ever 2015

EasyCare's Best Training Day Ever 2015

January 22, 2015 from 7:15am to 5:30pm at Nob Hill Masonic Center

Organized By: Kelly Kaufman

5 When An Apology Isn’t An Apology

When An Apology Isn’t An Apology

Added by Richard Holland on November 20, 2014

6 Content Marketing Strategy: How to Create a Winning Company Blog

Content Marketing Strategy: How to Create a Winning Company Blog

Added by sara callahan on November 25, 2014

7 Robbie

Robbie

Added by Robert Joseph Walker on November 20, 2014

8 It is All Because of Me

It is All Because of Me

Added by David Lewis on September 9, 2014

9 Don’t Get Distracted by Gadgets and Gizmos: Master the Basics to Succeed

Don’t Get Distracted by Gadgets and Gizmos: Master the Basics to Succeed

Added by Brian Cox on November 11, 2014

10 Social Media Should Drive Shoppers to Dealer's Website. Period.

Social Media Should Drive Shoppers to Dealer's Website. Period.

Added by JD Rucker on November 16, 2014

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Motivational | Educational | Inspirational

TOP Featured Blogs

Building Rapport Before the Lead Is the Way to Win the Sale

In my last blog article, I discussed the importance of building rapport with leads through the use of “Why Buy From Me” and “Lead Response” videos personalized for each customer. Now I would like to take this one step further -- Building rapport should in fact start much earlier than simply upon the receipt of a…

Dialing for Dollars: Cold Calling Secrets

I conduct follow up training classes for salespeople that deliver less than 8 units for the month. Out of some 130 salespeople in our organization last month we had 28 that missed the mark. In previous classes I’ve conducted training on various parts of the steps to the sale, overcoming objections, and closing techniques.

This month I decided to drill down…

Think Compliance Isn’t Your Problem? Think Again

News broke recently about 5 dealership employees that were arrested and face federal charges of conspiracy, bank fraud, wire fraud, and aggravated identity-theft. This brings the total to 7 employees at the same dealership who have been indicted so far this year. Not very pretty.…

When An Apology Isn’t An Apology

Regardless of how hard you work to ensure that your customers have an excellent experience, mistakes happen. No doubt you’ve had customers complain about something – it took too long for their vehicle to be serviced, there was a miscommunication in pricing during the sale, or a general failure…

Remember: “It’s the Culture, Stupid!”

Many dealerships have an unhealthy addiction to silver bullets, contests, quick fixes and an array of flavors of the month in an attempt to improve behaviors. These efforts range from the monthly spiff on demos or write-ups, to weekend “slasher sales”, to “we’re firing the bottom guy on the board this month”, to the latest twenty-group best-idea bandwagon, and the like. While versions of the aforementioned examples can play a role in bringing a short-term burst of adrenaline, or a…

Blog Posts

Will Speed & Efficiency Give AutoNation A Competitive Edge?

Posted by Mike Gorun on November 26, 2014 at 9:08am 0 Comments

The largest complaint that consumers have when considering a vehicle purchase is the fact that the process takes too long. Even with all the new technology processes that dealerships have employed over the past few years, the purchase process is still as long and…

Continue

Happy Thanksgiving! SW Service Solutions Fall Newsletter

Posted by Sally Whitesell on November 25, 2014 at 6:00pm 0 Comments

Accountability is NOT a

Four Letter Word!…

Continue

Struggling With Commitment Issues?

Posted by Paul Potratz on November 25, 2014 at 3:16pm 0 Comments

Are You Struggling With Commitment Issues?



Seems like these days everyone is afraid of commitment. If you're losing Internet leads, chances are your customers are to blame. They want the details on the sale while still having the ability to stay anonymous. They aren't ready to press submit.



On this episode of Think Tank…

Continue

Content Marketing Strategy: How to Create a Winning Company Blog

Posted by sara callahan on November 25, 2014 at 8:52am 1 Comment

Content marketing, in general, can provide many valuable benefits. It can help create and maintain a brand presence; assist in search engine optimization; and position executives as thought leaders. It can also serve as a valuable source of information for both customers and potential customers.

 

There…

Continue

The Thrill of the Hunt

Posted by Misti Miller on November 24, 2014 at 2:07pm 0 Comments

That time of year is rapidly approaching -- Black Friday. Black Friday is typically the beginning of the Christmas shopping season and an indicator of how well retailers will fare throughout the holidays. In fact, many retailers report that the majority of their holiday season sales happen on this…

Continue

Flick Fusion Acquires Dealer Fusion, Creating Best-In-Breed Video Marketing Solutions for Auto Dealers and Video Resellers

Posted by Brian Cox on November 24, 2014 at 12:21pm 0 Comments

FOR IMMEDIATE RELEASE

Urbandale, IA--November 24th, 2014--Flick Fusion (www.flickfusion.com) today announced the acquisition of Dealer Fusion, a video marketing provider to more than 500 auto dealerships nationwide. Flick Fusion will migrate key features and applications from Dealer Fusion's video platform into Flick Fusion's platform to expand the overall features and performance available to both companies' auto dealer…

Continue

Some Interesting Trends

Posted by Black Book on November 24, 2014 at 12:20pm 0 Comments

Hello and welcome to this week’s Used Car Market Report, with insights from Ricky Beggs and Black Book. This will be a short week in the market due to the Thanksgiving holiday. Hopefully in addition to the Black Friday crowds and sales at the big box retailers and electronics stores the excitement will spread over to the new and used auto lots.



Even though there were comments…

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TOP Featured Discussions

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Forum

The HIGHEST ROI process ever is also the least implemented

Started by Roger Williams in Dealer Forum. Last reply by Roger Williams Nov 10. 11 Replies

The most important process COACHING *5 Point Strategy to grow your own coaches Coaching = A training or development process     At virtually every dealership in America we routinely promote our top sales associates into management. We promoted them because they demonstrated the ability to sell cars at a high level. Selling cars at a high level as an individual is a totally different skill set than coaching a team to perform at a high level. The two skills are actually quite opposite. Typically…Continue

Tags: #Winning, #Developing, #Coaching

It's Time to Pivot Customer Service

Started by IC. Collins in dealerELITE Professional Experience Nov 19. 0 Replies

By : Frank EliasonShared: From your friends TechAutoCareers.com® the online resource for the Automotive Sales ConsultantLet's start off with a very basic question, why do you contact a Customer Service department? For most of us it is certainly not because we have a desire to. The fact is that often the need for Customer service…Continue

The Appropriate Men's Attire For Every Occasion

Started by IC. Collins in General Forum for dealerELITE Members yesterday. 0 Replies

By : ANTONIO CENTENO, REAL MEN REAL STYLEThese days, when we hear the phrase “dress code” we’re most likely to associate it with workplace rules.Shared: From your friends TechAutoCareers.com® the online resource for the Automotive Sales ConsultantA lot of jobs still have written guidelines for employee attire, at varying degrees…Continue

ANNOUNCEMENT TO SALESPEOPLE: Everyone hates us and it’s all our fault!

Started by Mike Elliott in OTHER - Does Not Fit Any Predefined Category on Monday. 0 Replies

If I ask you to think about a typical salesperson, what is the first thing that pops into your head? For many people out there it is something like this:Or this:Or even worse, this:Over the years the reputation of salespeople hasn’t really wavered all that much. And with vast amounts of product content available out there customers have voted with their digital feet, choosing to engage with a vendor or sales person when they are already 66%-90% of the way through the buying process according to…Continue

Tags: management, car, sales, auto

4 Things Your Team Needs From You

Started by IC. Collins in dealerELITE Professional Experience on Saturday. 0 Replies

BY Tracy SpearsLast week we talked about the 4 Stages of Learning. This week we will talk about the 4 things your team needs from you, as a coach, to be unconsciously competent in their performance.Shared: From your friends TechAutoCareers.com® the online resource for the Automotive Sales Consultant1. The Vision. This is simply…Continue

Why Great Leadership Fuels Innovation

Started by IC. Collins in dealerELITE Professional Experience on Sunday. 0 Replies

BY PATRICK LENCIONIBringing new ideas to life requires teamwork that only great leaders can elicit.Shared: From your friends TechAutoCareers.com® the online resource for the Automotive Sales ConsultantAdmit it: you're a little obsessed with innovation. I don't blame you. Considering how fast markets evolve in today's…Continue

NHTSA: Not Enough Evidence to Force Nationwide Takata Airbag Recall

Started by Mike Elliott in Legislation, Regulations, Compliance and Legal Issues on Friday. 0 Replies

A high-ranking official at the National Highway Traffic Safety Administration was defending federal safety regulators' decision not to mandate a national recall of all cars affected by defective airbags manufactured by Japan’s Takata. According to The Detroit News, Deputy NHTSA Administrator David Friedman was preparing to tell a U.S. Senate committee that the agency doesn't have sufficient data to force a nationwide recall, and that such a broad action could divert limited replacement parts…Continue

Tags: airbag, safety, news, auto, recall

U.S. auto loan originations at highest level in 9 years

Started by Mike Elliott in F&I Forum 4 hours ago. 0 Replies

Americans took out the most auto loans in nine years during the third quarter, according to the Federal Reserve Bank of New York’s quarterly Household Debt and Credit Report.Loan originations for new and used cars totaled $105 billion, the highest amount since the third quarter of 2005. That’s in line with industry reports of stronger new light-vehicle sales, boosting the contribution of consumer spending to third-quarter U.S. growth.Auto loan balances have now risen for 14 straight quarters,…Continue

Tags: management, dealership, loans, auto, financing

AutoBlog News Feed

Translogic: Translogic 164: Driving the fuel cell vehicles of the 2014 LA Auto Show

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Toyota Mirai

The LA Auto Show is known for its environmentally friendly vehicle debuts. At last year's show, hydrogen fuel cell concepts from Honda and Toyota joined a lease-ready Hyundai Tuscan FCEV to cast a green hue over the convention center. This year, automakers took us a step closer to a fuel cell future by offering drives of their hydrogen-electric hybrids.

Translogic host Jonathon Buckley takes a ride in the Toyota Mirai, which is headed for production in 2016. He follows that with a spin in the Volkswagen Passat HyMotion and the Audi A7 Sportback h-tron quattro concept. Which of these fuel cell vehicles holds the most promise? Tune in to find out.

Continue reading Translogic 164: Driving the fuel cell vehicles of the 2014 LA Auto Show

Translogic 164: Driving the fuel cell vehicles of the 2014 LA Auto Show originally appeared on Autoblog on Wed, 26 Nov 2014 12:45:00 EST. Please see our terms for use of feeds.

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TOP 5 Contributing Members This Week

1. IC. Collins

Midland, TX, United States

2. Dave Anderson

Agoura Hills, CA, United States

3. Mike Elliott

Washington, DC, United States

4. Jim Radogna

San Diego, CA, United States

5. Kristopher Hampton

Destin, FL, United States

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Dave's Corner

Automotive News - Dealers

Mich. store faces trial in suit over negative equity

A Michigan Chrysler-Dodge store violated state law by failing to itemize a customer's negative equity on new-car loan documents.

Delinquency uptick on target, analysts say

Analysts have been predicting for the past two years or so that auto loan delinquencies would grow, but the numbers are only now starting to catch up with the forecasts.

VW Credit, Lincoln Financial tops in consumer satisfaction; captives sweep financing study

Website enhancements and a consumer invoice redesign paid off for Volkswagen Credit, which ranked tops among mass-market lenders in the J.D. Power 2014 U.S. Consumer Financing Satisfaction Study.

More subprime lenders are on the hot seat

Three regulatory agencies -- two in New York and the Consumer Financial Protection Bureau in Washington -- have taken distinct actions recently against three different subprime auto lenders.

Recent National Job Listings

1. IC. Collins

Midland, TX, United States

2. Dave Anderson

Agoura Hills, CA, United States

3. Mike Elliott

Washington, DC, United States

4. Jim Radogna

San Diego, CA, United States

5. Kristopher Hampton

Destin, FL, United States

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Autoline Daily

Top 10 Green Car Makers, Check Your Pressure, Expect More Turkey Day Traffic

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Giti Tire Response To Preliminary Decision On Countervailing Duty In Antidumping Investigation Of Tires From China

RANCHO CUCAMONGA, Calif., Nov. 26, 2014 /PRNewswire/ -- A preliminary decision was made by the Department of Commerce on November 24, 2014 to impose a countervailing duty of 17.69% on certain passenger vehicle and light truck tires produced by Giti Tire in its manufacturing facilities in...

Automotive News - Breaking News

Ferrari spin-off to reduce Fiat Chrysler debt by $894 million

Fiat Chrysler Automobiles expects its net industrial debt to drop by about $894 million thanks to a planned Ferrari spin-off, a regulatory filing showed on Wednesday.

NHTSA orders Takata to undertake national airbag recall

U.S. regulators formally demanded Takata take part in a nationwide recall of defective airbags, saying the company's piecemeal approach to fixing a potentially deadly flaw in millions of cars is insufficient.

Mini to reduce lineup to 5 'Superhero' cars

BMW has decided that Mini has gotten too big and will shrink the compact brand's lineup to five models from eight. The move reverses course after Mini rolled out a series of quirky derivatives like the coupe and roadster two-seaters in recent years.

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