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Dave Anderson and Ryan Easter are now friends
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Rob Gehring posted a blog post

How would your customers feel about this?

When a customer calls your dealership looking to schedule an oil change, does it sound like this? "Sorry we don't take appointments for oil changes we are open from 7:00am to 5:00pm, bring your vehicle in anytime and "l will squeeze you in." Believe it or not this happens more often than you would think.Maybe you do take appointments for oil changes but you are short on Technicians this week, so your advisor…See More
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Richard Holland posted a blog post

Using Data to Increase Service Revenue

One of the most valuable assets you have at your dealership is your customer database. However, frequently dealers fail to effectively use this information to help achieve more specific marketing goals. While some may use their database to send marketing messages to existing and previous customers in an effort to sell another…See More
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Sean V. Bradley posted a blog post

November 18th GNYADA Workshop "The Sales Process Redefined", Selling To Millennials

http://www.autoedcenter.com/education/seminars/14-11-18-sales.php ;November 18th GNYADA Workshop "The Sales Process Redefined", Selling To Millennials This seminar will finally answer the question:How do I sell cars to Millennials? Learn…See More
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Dusty Peterson joined Joe Clementi's group
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General Managers 20-Group

Forum where General Managers, Dealers, Fixed Operations Managers and Business Leaders can come to share idea's and suggestions. We would love to hear your "best idea". Share your success stories and your best practices.See More
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Automotive Coaching & Consulting

Dedicated to those who are committed to improving the performance of dealership personnel and the processes they execute.
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Top Flight

Sharing worldwide secrets and enjoying stories, improving our status in the automotive industry!See More
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IC. Collins's discussion was featured

1 Simple Behavioral Trick to Gain Confidence and Power

BY 250 WORDS @250_WORDSOne piece of research from associate professor Dana R. Carney shows how a small change in posture can go a long way.Shared: From your friends TechAutoCareers.com® the online resource for the Automotive Sales ConsultantImagine that someone gives you $200 and the chance to keep the…See More
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Roger Williams's video was featured

Sales Training 101

Roger Williams: the Automotive Coach Teaching the Sales Circle at Fletcher Ford.
16 hours ago
Timothy Marvel's video was featured

Tim Marvel "Quick Sales Tips" Word and Tone Inbound Call

These videos are intended to be sales training meetings. Each video has and element of engagement for the team to complete. I am a Training Manager and Autom...
16 hours ago
Paul Potratz's blog post was featured

About Your Website

Whenever you think about generating new leads on your website, you automatically assume that your wallet is about to take a big hit. What if we told you that the real secret to generating leads isn't HOW MUCH you spend, but WHERE you spend it? On this episode of Think Tank Tuesday, I teach you how to generate quality leads using only the pennies in your piggy bank.See More
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Blog Posts

How would your customers feel about this?

Posted by Rob Gehring on October 30, 2014 at 8:58am 0 Comments

When a customer calls your dealership looking to schedule an oil change, does it sound like this? "Sorry we don't take appointments for oil changes we are open from 7:00am to 5:00pm, bring your vehicle in anytime and "l will squeeze you in." Believe it or not this happens more often than you would think.

Maybe you do take appointments for oil changes but you are…

Continue

Using Data to Increase Service Revenue

Posted by Richard Holland on October 30, 2014 at 8:52am 0 Comments

One of the most valuable assets you have at your dealership is your customer database. However, frequently dealers fail to effectively use this information to help achieve more specific marketing goals. While some may use their database to send marketing messages to existing and previous customers in an effort to sell…

Continue

November 18th GNYADA Workshop "The Sales Process Redefined", Selling To Millennials

Posted by Sean V. Bradley on October 30, 2014 at 1:18am 0 Comments

http://www.autoedcenter.com/education/seminars/14-11-18-sales.php ;

November 18th GNYADA Workshop "The Sales Process Redefined", Selling To Millennials 

This seminar will finally answer…

Continue

7 Ways to Leverage Sales to Women and Increase CSI Now

Posted by Anne Fleming on October 29, 2014 at 1:00pm 0 Comments

In today's Women's Wednesday, we focus on selling to women. Let's get real:

Research indicates that women rely on reviews 50% more than men. They account for 52% of the vehicles purchased in the US and influence over 80% of the total purchases! So developing a marketing strategy to target this…

Continue

About Your Website

Posted by Paul Potratz on October 29, 2014 at 10:05am 0 Comments

Whenever you think about generating new leads on your website, you automatically assume that your wallet is about to take a big hit. What if we told you that the real secret to generating leads isn't HOW MUCH you spend, but WHERE you spend it?



On this episode of Think Tank Tuesday, I teach you how to generate quality leads using only the pennies in your piggy…

Continue

Don’t Kill The Messenger

Posted by sara callahan on October 29, 2014 at 8:50am 0 Comments

Customer complaints happen. No matter how much a business wants to provide great customer service, there are times when the dominos aren’t lined up exactly right. The chain breaks somewhere, preventing the last domino from falling. For the most part, customers understand that businesses aren’t perfect. It certainly…

Continue

Preparing your dealership for fall and winter

Posted by Kristopher Hampton on October 28, 2014 at 7:54pm 0 Comments

Have you taken a minute to step out of your shoes and think about your dealerships being prepared for everything that comes with a change in seasons?  The weather has more of an impact then we tend to think.  Why do you think bears hibernate?    

This is the time of year to really put time and effort into bringing energy to your dealership staff.  Halloween, Thanksgiving, Christmas.  Get your staff involved with the giving season.  Maybe have a Thanksgiving pitch-in or a…

Continue

TOP Featured Discussions

18 Body-Language Tricks To Make A Great First Impression

By: PETER ECONOMY

How you sit says a lot about you.

Shared: From your friends TechAutoCareers.com® the online resource for the Automotive Sales Consultant

Research shows that 60 to 90% of our communication with others is nonverbal, which means the body language we use is extremely important.
In addition, it's especially important to make a good first impression. Why? Because within the first few minutes of meeting someone, we are already…

Sales Advice from Leading Women in Sales

I wanted to share an article I read recently on Jill Konrath's site. Jill is a sales trainer. I've read some of her books, I subscribe to her blog and I believe she offers a lot of great insights.

Given that Dealer Elite has a Category for Women in this Industry, I thought this was the best place to post this information for managers and salespeople of either gender.

 

The article…

1 Simple Behavioral Trick to Gain Confidence and Power

BY 250 WORDS @250_WORDS


One piece of research from associate professor Dana R. Carney shows how a small change in posture can go a long way.


Shared: From your friends TechAutoCareers.com® the online resource for the Automotive Sales Consultant


Imagine…

Is it Illegal to Ask about Criminal History on Job Applications?

In past years it was common for potential employers to ask about criminal history on applications. However, in recent years this standard has begun to evolve. Since 2011, eleven states have imposed a law against inquiring into criminal history in this first round of hiring. Many similar bills are pending as this movement gains momentum.

Companies often have legitimate reasons for inquiring after criminal history, such as…

The 2 Phrases That Bosses Hate

BY GEOFFREY JAMES @SALES_SOURCE


A recently-published list of employee remarks that bosses hate completely missed the two worst offenders.



Monster.com recently published the following list of employee remarks that, according to the article, will cause a boss to "hate" the employee:


1. "That's not how we did it at my old job."

2. "So-and-so isn't doing his work."

3. "How'd I do? How'd I do? How'd I do?"

4. "This…

Forum

Is it Illegal to Ask about Criminal History on Job Applications?

Started by Mike Elliott in Dealer Forum. Last reply by Harry Kaye yesterday. 3 Replies

In past years it was common for potential employers to ask about criminal history on applications. However, in recent years this standard has begun to evolve. Since 2011, eleven states have imposed a law against inquiring into criminal history in this first round of hiring. Many similar bills are pending as this movement gains momentum.Companies often have legitimate reasons for inquiring after criminal history, such as filtering out individuals who may be at a risk for security or who have…Continue

Tags: law, labor, management, dealership

Internet Threatens Art of Selling - Buyers Visit Fewer Dealers

Started by IC. Collins in dealerELITE Professional Experience. Last reply by steven chessin 20 hours ago. 1 Reply

By: Steve Finlay Shared: From your friends TechAutoCareers.com® the online resource for the Automotive Sales Consultant Yesterday’s car buyer physically went from dealership to dealership in the course of shopping, racking up several visits. Today, buyers do most of that legwork online. On average, modern consumers visit 1.4 dealerships before purchasing, according to the National Automobile Dealers Assn. With that number as small as it is, a dealership might incorrectly assume “since they’re…Continue

Sales Advice from Leading Women in Sales

Started by Mike Elliott in Women in the Auto Industry on Friday. 0 Replies

I wanted to share an article I read recently on Jill Konrath's site. Jill is a sales trainer. I've read some of her books, I subscribe to her blog and I believe she offers a lot of great insights.Given that Dealer Elite has a Category for Women in this Industry, I thought this was the best place to post this information for managers and salespeople of either gender. The article is entitled :…Continue

Tags: people, women, sales, automotive

How to Boost Your Mental Toughness: Tips From a Spy

Started by IC. Collins in dealerELITE Professional Experience Oct 23. 0 Replies

BY JILL KRASNY @JILLKRASNYThink your job is tough? Try convincing a Soviet agent to spy for the U.S. For that, you need a large dose of grit. Here's how to get it.Shared: From your friends TechAutoCareers.com® the online resource for the Automotive Sales ConsultantWhen the odds are long and the stakes are…Continue

Why We Love Sales: (And You Should, Too!)

Started by IC. Collins in dealerELITE Professional Experience on Tuesday. 0 Replies

Shared: From your friends TechAutoCareers.com® the online resource for the Automotive Sales Consultant The Internet was made to connect people, not just information. Nearly half of consumers now visit only 1 dealership prior to purchase and if 1 in 6 buyers skip the test drive we have an issue. Everyone should drive the car they are thinking about buying this vehicle may have a rattle or something this way you can be sure to have the correct paper work prepared and on record so it can be taken…Continue

Shark Tank Star Robert Herjavec on the 5 Worst Sales Sins

Started by IC. Collins in dealerELITE Professional Experience on Tuesday. 0 Replies

By: Kim Lance Shandrow Shared: From your friends TechAutoCareers.com® the online resource for the Automotive Sales Consultant Robert Herjavec equates making a sales call to asking someone out on a date. For many salespeople, especially newbies, once the fear of striking out takes hold, it’s over. In a single syllable, the dreaded “no” saps confidence and shatters egos. But it shouldn’t, particularly not if you’re in sales. He says if you can’t handle rejection, you’re in the wrong business.…Continue

18 Body-Language Tricks To Make A Great First Impression

Started by IC. Collins in dealerELITE Professional Experience on Sunday. 0 Replies

By: PETER ECONOMYHow you sit says a lot about you.Shared: From your friends TechAutoCareers.com® the online resource for the Automotive Sales ConsultantResearch shows that 60 to 90% of our communication with others is nonverbal, which means the body language we use is extremely important.In addition, it's especially important to make a good first impression. Why? Because within the first few minutes of meeting someone, we are already making decisions about what the other person's intentions…Continue

Why TechAutoCareers.com® Apps Are Shaping The Modern Sale Process:

Started by IC. Collins in dealerELITE Professional Experience on Sunday. 0 Replies

Shared: From your friends TechAutoCareers.com® the online resource for the Automotive Sales Consultant™I have met hundreds of sales consultants who have attended sales seminars most say they had a good experience. But the problem is that it wasn’t supported on an on-going basis to ensure success. We are all responsible for our own success, if you give someone the proper information they can not help but take responsibility for there own actions and seeking out information for improvement that…Continue

AutoBlog News Feed

Report: The New York Times kills off Autos section

Filed under:

Earns New York Times

New Yorkers, newspaper readers, new car buyers and automotive enthusiasts around the world will be saddened as we are to learn today that The New York Times is shutting down its automotive section. The supplement came as part of the newspaper's Sunday edition for some 20 years, but will run no longer as the Times works to trim overhead and streamline operations in an effort to keep from going under completely.

The Autos section of NYTimes.com will reportedly continue to operate, although it's unclear what the cutback will mean for the employment of longtime automotive editor Jim Cobb, his deputy Norman Mayersohn (for whom this writer had the privilege of working years ago) and the rest of the staff and roster of stringers, but we wish them each all the best, wherever they land.

The news comes a year after the publication shut down its Wheels blog in a previous round of budget cuts, and over six years after the LA Times similarly shut down its automotive section. The shuttering of these and other automotive supplements comes amidst hard times for traditional newspapers, many of which are facing declining advertising revenues, plummeting subscription levels and competition from free online news outlets.

The New York Times kills off Autos section originally appeared on Autoblog on Thu, 30 Oct 2014 10:02:00 EST. Please see our terms for use of feeds.

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Automotive News - Dealers

Lithia's Q3 net rises 11% on 21% revenue gain

Lithia Motors today said its third-quarter net income increased 11 percent to $34.5 million, as revenue rose 21 percent to $1.30 billion, on double-digit revenue increases in all areas of operations.

Ford's Fields lunch auction draws top bid of $50,000 -- so far

The price to have lunch with Mark Fields? At least $50,000. The online auction featured on Charitybuzz, which raises money for nonprofits with celebrities and brands, opened October 15 and closes at 3 pm EDT on Thursday.

Mitsubishi's net rises 8 percent as U.S. sales soar

Mitsubishi Motors said net income rose 8 percent in the latest quarter, aided by results in North America.

Maserati beats Ferrari in Q3 profit on Montezemolo exit

Maserati's quarterly profit topped Ferrari's for the first time since it became part of Fiat Group more than 25 years ago. The main reason was that Ferrari took a big financial hit to part ways with Luca Cordero di Montezemolo.

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Australia Tyre Market to Reach USD3.6 Billion in 2014, Finds TechSci Research Study

http://photos.prnewswire.com/prnc/20140117/663730 BURNABY, Canada, October 30, 2014 /PRNewswire/ -- High Vehicle Motorization Rate and Increasing Automobile Sales to Drive Tyre Market in Australia During 2014-19   According to a recently released TechSci Research report, "Australia Tyre Market Fo

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MKW Alloy Celebrates 15th Anniversary With Entry Into Luxury Wheel Market

CITY OF INDUSTRY, Calif., Oct. 30, 2014 /PRNewswire/ -- MKW Alloy, Inc., an innovative market leader and manufacturer of automotive wheel design, celebrates its 15th anniversary with the launch of its newest brand division – RSR (Road, Street, Race) – within its global line of...


Automotive News - Breaking News

Johnson Controls profit beats estimates as car seat demand rises

Johnson Controls posted a better-than-expected quarterly profit, driven by higher sales of its car seats in North America and a lower expected tax bill.

Chrysler recalls 33,443 light trucks in U.S. for tire pressure issues

Chrysler Group said that it was recalling 33,443 light trucks in two separate campaigns to prevent false warnings from the tire pressure monitor systems.

Lithia's Q3 net rises 11% on 21% revenue gain

Lithia Motors today said its third-quarter net income increased 11 percent to $34.5 million, as revenue rose 21 percent to $1.30 billion, on double-digit revenue increases in all areas of operations.

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