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Scott Klein posted a blog post

Dialing for Dollars: Cold Calling Secrets

I conduct follow up training classes for salespeople that deliver less than 8 units for the month. Out of some 130 salespeople in our organization last month we had 28 that missed the mark. In previous classes I’ve conducted training on various parts of the steps to the sale, overcoming objections, and closing techniques.This month I decided to drill down to the root of the problem with what most salespeople have when they deliver less than an acceptable number of units. Most of the time it…See More
7 hours ago
Jim Radogna posted a blog post

Think Compliance Isn’t Your Problem? Think Again

News broke recently about 5 dealership employees that were arrested and face federal charges of conspiracy, bank fraud, wire fraud, and aggravated identity-theft. This brings the total to 7 employees at the same dealership who have been indicted so far this year. Not very pretty.Now you may be thinking that these…See More
8 hours ago
Karen Rae Hickam updated their profile
8 hours ago
Philip Zelinger commented on JD Rucker's blog post Social Media Should Drive Shoppers to Dealer's Website. Period.
"Hi JD, I agree that monetizing Social Media is indeed a challenge and using it to drive "friends" to your website is a proven method to convert engagements to sales or service appointments. However, next generation apps allow customers to…"
9 hours ago
Dave Anderson commented on Dave Anderson's blog post Remember: “It’s the Culture, Stupid!”
"Thank you for reading and commenting Steven. I hope you continue to enjoy and contribute to Dealerelite."
9 hours ago
Dave Anderson commented on Dave Anderson's blog post Remember: “It’s the Culture, Stupid!”
"Thank you for reading and commenting Brian. I appreciate  your kind and generous feedback."
9 hours ago
steven chessin commented on Dave Anderson's blog post Remember: “It’s the Culture, Stupid!”
"Nothing here can be disputed. It is bedrock-solid. But I would not dismiss true "Magic Bullets". The real ones are (or should be) engrained in the core principles. Balloons is not a magic bullet. I wonder if anyone has…"
9 hours ago
Robert Joseph Walker updated their profile photo
12 hours ago
Profile IconKathleen Spurrier, Rob Skoropat, James Bullock and 6 more joined DealerELITE.net
12 hours ago
JD Rucker's blog post was featured

Social Media Should Drive Shoppers to Dealer's Website. Period.

There are several benefits to having a strong social media presence. It's great for branding. It gives you a two-way communication avenue with customers. The public relations component can be very powerful.All of these are secondary. Don't get me wrong; I'm definitely not suggesting that there's no value in…See More
13 hours ago
Joe Clementi's blog post was featured

Five Essential Strategies to Sustaining a Productive Sales Department

http://autosuccessonline.com/news/blog/625-spotlight-joe-clementi Dealing with today's informed customers is as challenging as any time in history. Information is readily available as dealerships around the country lean on the Internet to compete for market share.Third-party Websites acting as consumer advocates continue to compete for the attention of the Web-savvy customer. As information is passed…See More
13 hours ago
Richard Holland's blog post was featured

When An Apology Isn’t An Apology

Regardless of how hard you work to ensure that your customers have an excellent experience, mistakes happen. No doubt you’ve had customers complain about something – it took too long for their vehicle to be serviced, there was a miscommunication in pricing during the sale, or a general failure to deliver on promises (big or small).…See More
13 hours ago
DealerELITE's blog post was featured

So You Think You Could Sell Cars?

So You Think You Could Sell Cars? Did you ever wonder if you would be good at selling cars in today's market?Does the sales applicant in front you have the traits needed to succeed in Sales at your dealership ?Why do some Sales Consultant's succeed when others don't?dE asked Hire The Winners for the use of their Car Sales Simulator for the month of November  dE members now have an opportunity to find out! dealerElite  believes we found the World's Most Effective Sales Aptitude…See More
13 hours ago
Dave Anderson's blog post was featured

Remember: “It’s the Culture, Stupid!”

Many dealerships have an unhealthy addiction to silver bullets, contests, quick fixes and an array of flavors of the month in an attempt to improve behaviors. These efforts range from the monthly spiff on demos or write-ups, to weekend “slasher sales”, to “we’re firing the bottom guy on the board this month”, to the latest twenty-group best-idea bandwagon, and the like. While versions of the aforementioned examples can play a role in bringing a short-term burst of adrenaline, or a sudden spike…See More
13 hours ago
IC. Collins's discussion was featured

Girls Grasp Negotiation Tactics When We Show Them How

By : Molly FletcherShared: From your friends TechAutoCareers.com® the online resource for the Automotive Sales ConsultantI’ve always treasured time with my three girls, especially knowing that in our society, daughters can have a hard time claiming their own unique voices to ask for what they need and want. It’s hard for any of us…See More
13 hours ago
Josh Knutson posted an event
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Mobile Strategies to Rescue your Dealership from Showrooming FREE Webinar at http://www.dealeron.com/webinar/events/mobile-strategies-to-stop-showrooming/

December 4, 2014 from 12pm to 1pm
Has Your Dealership Been A Victim Of Showrooming?If you are finally ready to learn Mobile Strategies to Rescue your Dealership from Showrooming, then this tremendously valuable 1 hour webinar is for you! Mobile expert, Ben Anderson, is going to show you how to use the latest mobile technology to combat…See More
15 hours ago
IC. Collins posted discussions
16 hours ago
Kristopher Hampton posted a blog post

Why do we Offer Coupons?

I hear from Advisors all over the country that fear coupon drops in the mail.  This is not a negative thing.  It is a very positive way to build your client base. Dealerships spend a lucrative amount of money to drop coupons.  Advisors need to be encouraged and informed about all chances to win clients back.  It's called "Planting the seed".  Blow clients away with consistent processes of excellent customer service and new levels of Profitability will be reached.  Coupons are the dealerships…See More
17 hours ago
Kristopher Hampton posted a photo
17 hours ago
Robert Joseph Walker posted a photo
17 hours ago

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TOP Featured Blogs

When An Apology Isn’t An Apology

Regardless of how hard you work to ensure that your customers have an excellent experience, mistakes happen. No doubt you’ve had customers complain about something – it took too long for their vehicle to be serviced, there was a miscommunication in pricing during the sale, or a general failure…

Remember: “It’s the Culture, Stupid!”

Many dealerships have an unhealthy addiction to silver bullets, contests, quick fixes and an array of flavors of the month in an attempt to improve behaviors. These efforts range from the monthly spiff on demos or write-ups, to weekend “slasher sales”, to “we’re firing the bottom guy on the board this month”, to the latest twenty-group best-idea bandwagon, and the like. While versions of the aforementioned examples can play a role in bringing a short-term burst of adrenaline, or a…

Five Essential Strategies to Sustaining a Productive Sales Department

http://autosuccessonline.com/news/blog/625-spotlight-joe-clementi

 

Dealing with today's informed customers is as challenging as any time in history. Information is readily available as dealerships around the country lean on the Internet to compete for market share.

Third-party Websites acting as consumer advocates continue to compete for the attention of the Web-savvy…

Ten Stupid Policies That Drive Great Employees Away

Just read this great blog post on Linkedin.  

https://www.linkedin.com/pulse/article/20141114143018-52594-ten-stupid-rules-that-drive-great-employees-away?trk=pulse-det-nav_art

One example is 

Bell Curve Performance Reviews

Performance reviews in general are a…

Blog Posts

Dialing for Dollars: Cold Calling Secrets

Posted by Scott Klein on November 20, 2014 at 11:00pm 0 Comments

I conduct follow up training classes for salespeople that deliver less than 8 units for the month. Out of some 130 salespeople in our organization last month we had 28 that missed the mark. In previous classes I’ve conducted training on various parts of the steps to the sale, overcoming objections, and closing techniques.

This month I decided to drill down…

Continue

Think Compliance Isn’t Your Problem? Think Again

Posted by Jim Radogna on November 20, 2014 at 10:12pm 0 Comments

News broke recently about 5 dealership employees that were arrested and face federal charges of conspiracy, bank fraud, wire fraud, and aggravated identity-theft. This brings the total to 7 employees at the same dealership who have been indicted so far this year. Not very pretty.…

Continue

Why do we Offer Coupons?

Posted by Kristopher Hampton on November 20, 2014 at 1:00pm 0 Comments

I hear from Advisors all over the country that fear coupon drops in the mail.  This is not a negative thing.  It is a very positive way to build your client base.

 Dealerships spend a lucrative amount of money to drop coupons.  Advisors need to be encouraged and informed about all chances to win clients back.  It's called "Planting the seed".  Blow clients away with consistent processes of excellent customer service and new levels of Profitability will be…

Continue

BLACK BOOK UNVEILS RESULTS FROM MOBILE USABILITY SURVEY

Posted by Black Book on November 20, 2014 at 10:12am 0 Comments

Smartphone & Tablet Technology Showing Improvements in Decision-Making Speed and Profitability



LAWRENCEVILLE, Ga. (November 20, 2014) – Black Book® announces the results of its recent Mobile Usability survey, taking a closer look at how dealers, remarketers and other industry professionals are currently utilizing mobile technology via smartphone or tablets. The results shed light on just how fast the industry is becoming, with respondents saying mobile…

Continue

When An Apology Isn’t An Apology

Posted by Richard Holland on November 20, 2014 at 9:00am 0 Comments

Regardless of how hard you work to ensure that your customers have an excellent experience, mistakes happen. No doubt you’ve had customers complain about something – it took too long for their vehicle to be serviced, there was a miscommunication in pricing during the sale, or a general failure…

Continue

Remember: “It’s the Culture, Stupid!”

Posted by Dave Anderson on November 19, 2014 at 5:30pm 3 Comments

Many dealerships have an unhealthy addiction to silver bullets, contests, quick fixes and an array of flavors of the month in an attempt to improve behaviors. These efforts range from the monthly spiff on demos or write-ups, to weekend “slasher sales”, to “we’re firing the bottom guy on the board this month”, to the latest twenty-group best-idea bandwagon, and the like. While versions of the aforementioned examples can play a role in bringing a short-term burst of adrenaline, or a…

Continue

Fuel Economy For the Holidays

Posted by Brad Simmons on November 19, 2014 at 4:12pm 0 Comments

It's no secret, winter is upon us, and many of us will be scrambling around figuring out ways to make the most of our automobile's gas. During the cold winter months, we often have to let our vehicle warm up, it takes us longer to get places, gas burns less efficiently, and we have to run our heater on full blast, so we tend to eat through gas relatively quickly. Then there's the other hand, people like myself, who live in warmer climates that stay warm pretty much year round. There brings…

Continue

Five Essential Strategies to Sustaining a Productive Sales Department

Posted by Joe Clementi on November 19, 2014 at 11:42am 0 Comments

http://autosuccessonline.com/news/blog/625-spotlight-joe-clementi

 

Dealing with today's informed customers is as challenging as any time in history. Information is readily available as dealerships around the country lean on the Internet to compete for market share.

Third-party Websites acting as consumer advocates continue to compete for the attention of the Web-savvy…

Continue

TOP Featured Discussions

Girls Grasp Negotiation Tactics When We Show Them How

By : Molly Fletcher


Shared: From your friends TechAutoCareers.com® the online resource for the Automotive Sales Consultant


I’ve always treasured time with my three girls, especially knowing that in our society, daughters can have a hard time claiming their own unique voices to ask for what they…

How 2 Minutes Can Set You Up for a Successful Day

BY ARIANA AYU


We all occasionally have hectic, frantic, crazy days. This 2-minute technique can reset your day for success and serenity.


Shared: From your friends TechAutoCareers.com® the online resource for the Automotive Sales Consultant


Have you ever…

The HIGHEST ROI process ever is also the least implemented

The most important process COACHING

 

*5 Point Strategy to grow your own coaches

 

Coaching = A training or development process

 

    At virtually every dealership in America we routinely promote our top sales associates into management. We promoted them because…

McKinsey Projects Autonomous Cars and Car-sharing. What Does It Mean for Dealers?

McKinsey Quarterly: A road map to the future for the auto industry

McKinsey is projecting a very different automobile market in the not-too-distant future. Are dealers and manufacturers ready?

Do you price according to your competitors' pricing?

I know that's probably a bit of a naive question, but if you're pricing for what the market will bear, what help do you turn to for that? What product? What is out there besides VinSolutions? Or are you less interested in what your competitors are asking than in what you must price it at to make a profit?

Additionally, who is your competitor? Do you consider only those geographically nearby or are you starting to think about the Carvana's and Beepi's of the online auto-sales…

Forum

How 2 Minutes Can Set You Up for a Successful Day

Started by IC. Collins in dealerELITE Professional Experience on Saturday. 0 Replies

BY ARIANA AYUWe all occasionally have hectic, frantic, crazy days. This 2-minute technique can reset your day for success and serenity.Shared: From your friends TechAutoCareers.com® the online resource for the Automotive Sales ConsultantHave you ever had one of those days where everything seems to go…Continue

It's Time to Pivot Customer Service

Started by IC. Collins in dealerELITE Professional Experience yesterday. 0 Replies

By : Frank EliasonShared: From your friends TechAutoCareers.com® the online resource for the Automotive Sales ConsultantLet's start off with a very basic question, why do you contact a Customer Service department? For most of us it is certainly not because we have a desire to. The fact is that often the need for Customer service…Continue

How To Sell Yourself In 30 Seconds And Leave People Wanting More

Started by IC. Collins in dealerELITE Professional Experience Nov 14. 0 Replies

By VIVIAN GIANGShared: From your friends TechAutoCareers.com® the online resource for the Automotive Sales ConsultantHow do you get people interested in you when you only have 30 seconds?Whether you're at a job interview, networking at a cocktail party, or run into Warren Buffett in the elevator, quickly persuading…Continue

A Leadership Rule Every Boss Should Know

Started by IC. Collins in dealerELITE Professional Experience on Monday. 0 Replies

BY GEOFFREY JAMES@SALES_SOURCEGreat leaders are role models for building strong relationships. This rule of thumb makes relationship-based leadership easy.Shared: From your friends TechAutoCareers.com® the online resource for the Automotive Sales ConsultantEverybody knows that good leadership is…Continue

3 Powerful Ways to End 2014 on a High Note

Started by IC. Collins in dealerELITE Professional Experience on Tuesday. 0 Replies

BY JOELLE K. JAY@JOELLEKJAYHave no fear: you'll have a pleasant Thanksgiving dinner. You'll enjoy the holidays. You'll make your year-end goal. But you don't need to think about it all at once.Shared: From your friends TechAutoCareers.com® the online resource for the Automotive Sales ConsultantLately I've been noticing the…Continue

Changes Are Coming to Customer Service in 2015...Are You Ready?

Started by IC. Collins in dealerELITE Professional Experience 20 hours ago. 0 Replies

By : Thomas LairdShared: From your friends TechAutoCareers.com® the online resource for the Automotive Sales Consultant"The customer experience is the next competitive battleground."We are at a crossroads when it comes to how organizations are beginning to handle customer interactions and service. I will go so far as to say that…Continue

3 Reasons Why Helping Others Is Great for Business

Started by IC. Collins in General Forum for dealerELITE Members on Tuesday. 0 Replies

BY RHETT POWER@RHETTPOWERFrame your mission around how the business will serve othersShared: From your friends TechAutoCareers.com® the online resource for the Automotive Sales ConsultantA successful entrepreneur isn't concerned only with the bottom line. Profit is important, of course, as it drives how a business…Continue

Girls Grasp Negotiation Tactics When We Show Them How

Started by IC. Collins in dealerELITE Professional Experience 16 hours ago. 0 Replies

By : Molly FletcherShared: From your friends TechAutoCareers.com® the online resource for the Automotive Sales ConsultantI’ve always treasured time with my three girls, especially knowing that in our society, daughters can have a hard time claiming their own unique voices to ask for what they need and want. It’s hard for any of us…Continue

AutoBlog News Feed

Los Angeles: We obsessively covered the 2014 LA Auto Show

Filed under:

2014 LA Auto Show

If you believe the Missing Persons song, "nobody walks in LA." And considering how important the cars of the LA Auto Show are (not to mention how many times we've almost been run down while crossing the street), that's a song lyric we can certainly get behind. SoCal loves cars, you guys.

Rather than recap everything in text, simply have a look at our handy-dandy roundup to see what the good, the bad, and the ugly from this year's LA Auto Show.


Toyota Mirai offers promising tech, unfortunate looks

2015 Porsche 911 GTS widens your rear-engined choices

Mullen 700e proves there's no coda for some EV brands

Volkswagen Golf R 400 Concept still makes us swoon

2015 Lexus LS gets tiny tweaks to try to keep up in LA

2015 Nissan Murano and Juke priced, Color Studio to breed bad ideas

Audi A7 Sportback H-Tron Quattro packs plug-in hydrogen powertrain

Chevrolet Colorado ZR2 concept suggests a diesel off-road future

Galpin Auto Sports and Fisker turn the Mustang into a Rocket in LA [w/video]

2016 Jaguar F-Type prowls the floor with new manual and AWD options

Chevrolet Chaparral 2X Vision Gran Turismo could only work in a video game [w/video]

2015 Porsche Cayenne GTS proves performance is relative

Volkswagen Golf R Variant ready to haul ass, stuff

2015 Chrysler 300 swaggers into LA Auto Show [w/video]

2015 Mercedes-Benz S550 PHEV offers the best of both worlds it's ready to conquer

Scion iM Concept bows, production version confirmed for US

2016 Acura ILX, for better or worse [UPDATE]

2015 Volvo V60 Cross Country rides in tall and rugged

2015 Toyota Sienna goes overboard to promote a SpongeBob movie

2015 Hyundai Azera is refreshed, may still be on life support

2015 Toyota Prius V gets updated looks and content

2015 Mercedes-Benz CLS63 AMG S 4Matic stands out in the LA crowd

2015 Fiat 500X offers Italian Renegade spirit

2016 Mazda MX-5 Miata is a knight in white satin

Lexus LF-C2 Concept shows polarizing looks are here to stay

2015 Toyota Prius C is still colorful, still gets 53 mpg [UPDATE]

2015 Maserati Quattroporte gets the lightest possible updates

2016 Mercedes-Maybach S600 is a silver arrow aimed at Bentley [w/video]

2015 Porsche Panamera Exclusive Series is a seriously quick way to spend $260k

Audi R8 bids adieu with the 570-hp Competition in LA

Volkswagen HyMotion says hi in the SportWagen and Passat in LA

Witness the Prologue to Audi's design future [w/videos]

2016 Honda HR-V officially finds its fit in Los Angeles

2015 Maserati Ghibli gets the lightest of updates [w/video]

2016 X6 M brings the power at LA show

2016 Mazda6 gets a facelift in LA

2016 BMW X5 M is big and bold, not beautiful

Bentley Grand Convertible is grand, is a convertible

2016 Ford Explorer revealed with new 2.3-liter EcoBoost

2016 Mazda CX-3 is a 2 cute ute

2016 Cadillac ATS-V blasts into LA

Honda HR-V gets early reveal

Ford Shelby GT350 Mustang is a lean, mean, Z/28-fighting machine [w/video]

We obsessively covered the 2014 LA Auto Show originally appeared on Autoblog on Thu, 20 Nov 2014 20:05:00 EST. Please see our terms for use of feeds.

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TOP 5 Contributing Members This Week

1. IC. Collins

Midland, TX, United States

2. Dave Anderson

Agoura Hills, CA, United States

3. Ed Louis

Piscataway, NJ, United States

4. Kristopher Hampton

Destin, FL, United States

5. Black Book

Lawrenceville, GA, United States

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Dave's Corner

Automotive News - Dealers

Gestamp expects China to be its No. 3 market by 2015

Gestamp, a Spanish supplier of metal auto parts, predicts that by 2015 China will become its third-largest market worldwide, after Germany and Spain.

U.S. to be main market for Mercedes-AMG GT

The United States will be the biggest market for the new Mercedes-AMG GT and is expected to account for 25 percent of the car's worldwide volume.

Chevy Chaparral 2X Vision Gran Turismo concept pays homage to past, future

It's ironic that the most futuristic Vision Gran Turismo virtual racer to date also has the deepest historical ties to motorsports.

BMW may need to increase i8 production to cut waiting lists

BMW may have to increase production of its i8 plug-in hybrid sports car to meet high demand. Waiting lists for the 120,000-euro coupe are too long at up to 18 months, BMW sales and marketing chief, Ian Robertson, said.

Recent National Job Listings

1. IC. Collins

Midland, TX, United States

2. Dave Anderson

Agoura Hills, CA, United States

3. Ed Louis

Piscataway, NJ, United States

4. Kristopher Hampton

Destin, FL, United States

5. Black Book

Lawrenceville, GA, United States

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Wards Auto Dealer News Feed

Autohome Inc. Announces the Shareholder Resolution Adopted at 2014 Annual General Meeting

BEIJING, Nov. 21, 2014 /PRNewswire/ -- Autohome Inc. ("Autohome" or the "Company") (NYSE: ATHM), a leading online destination for automobile consumers in China, today announced the shareholder resolution adopted at its annual general meeting of shareholders held in Hong Kong...


Scion: FR-S Convertible, Turbo Engine Not Happening

2014 Los Angeles Auto Show
Scion: FR-S Convertible, Turbo Engine Not Happening

read more

U.K. Sees LV, Engine Production Decline in October

The October build for the home front rose 10.6% to 33,895 units, but this gain was swamped by the much bigger export market, which fell 10.8% to 115,165.

read more

Automotive News - Breaking News

GM shuffles top execs for quality, purchasing, powertrain

GM said Grace Lieblein will replace Alicia Boler-Davis as head of global quality as the company caps a year of record recalls.

Ferrari names Edwin Fenech head of N.A. unit

Ferrari has named 14-year employee Edwin Fenech as CEO of the premium sports car maker's North American unit.

GM names Stephen Carlisle to head Canada unit

General Motors today named Stephen Carlisle the new president and managing director for GM Canada as the company's current chief for Canada, Kevin Williams, prepares for retirement at year's end.

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