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Martin Tee's blog post was featured

What I Found When Mystery Shopping A BMW Dealership This Week…

What I Found When Mystery Shopping A BMW Dealership This Week… Today, Phil and I are out shopping for a new car…. In fact, I’m currently test driving a BMW 328i and will be comparing the vehicle and the service with the C Class Mercedes Benz. This experience really reminds me of how important every step of the sales process is, and how you must give it your absolute very best! You know I’m out driving a $90,000 BMW right now and there is no salesperson with us… The car is filthy, the carpets…See More
4 minutes ago
Roger Williams commented on Roger Williams's blog post Two Wolves
"It's a cultural thing. If the dealer serves the GM and the GM serves the managers, and the managers serve the associates and the associates serve the customers rather than vice versa. Having a good wolf at the top is paramount. A bad wolf as an…"
21 minutes ago
David Blassingame commented on Roger Williams's blog post Two Wolves
"Since I've been in the business.  We are blessed with some really positive guys on our team if we are lucky.  The  rest feed the wrong wolf and will be on another team in the future.  Then another team, and so on."
28 minutes ago
David Blassingame is now friends with Demetrius Walls and Roger Williams
31 minutes ago
Roger Williams commented on Roger Williams's blog post Two Wolves
"David Hasn't it always been that way?"
37 minutes ago
David Blassingame commented on Roger Williams's blog post Two Wolves
"We are the cause of our own suffering."
39 minutes ago
Roger Williams commented on Roger Williams's blog post Two Wolves
"Steven- AMEN!"
1 hour ago
Roger Williams commented on Roger Williams's blog post Two Wolves
"David, That is so true. In the dealerships I travel to it never changes, the "new" buyer is so different the "old" strategies won't work. However, when I get to the dealership the same phone, internet, and face to face…"
1 hour ago
Linda Swan updated their profile
1 hour ago
steven chessin commented on Roger Williams's blog post Two Wolves
"David - You know the answer. "C-4-L". A customer loyalty campaign trumps price.   "
1 hour ago
I.C. Collins's discussion was featured

The 10 Commandments of Leadership

BY : Geoffrey JamesBecoming a great leader comes down to remembering and following these 10 simple rules.SHARED FROM: your friends TechAutoCareers.com® the online resource for the Automotive Sales ConsultantA group of archeologists digging through ancient corporate archives recently uncovered two mysterious tablets (aka "wall…See More
2 hours ago
David Ruggles commented on Roger Williams's blog post Two Wolves
"Increasingly we hear this by text or email.  AND dealers cooperate by pricing their inventory online where consumers can use a variety of sites to sort lowest price first.  Providing a price to shop with seems to be a given these…"
2 hours ago
Roger Williams's blog post was featured

Two Wolves

"I'm just looking, I won't be buying today." "I need to compare your vehicle with a competitors model and then shop around" .."I'm not an impulse shopper".."I just started looking." Everyday sales people hear this exact quote from customers soon after the meet and greet. What happens next is reminiscent of the old tale of two wolves. An old Cherokee is teaching his grandson about life. "A fight is going on inside me," he said to the boy. "It is a terrible fight and it is between two wolves.…See More
2 hours ago
Sally Whitesell's blog post was featured

WHAT CONSTITUTES A GREAT WORKPLACE? SW Service Solutions Newsletter

Equals More Productive Employees!A Harvard Business Review shows that Boomers and Gen Ys are changing what constitutes a great place to work!  Keep in mind that each of these generations are roughly twice the size of Gen X which lies in the middle, so it is critical that we listen. When a group of 50 multinational…See More
2 hours ago
Profile IconJason Dwyer, Chet Spreen, Devin Daly and 1 more joined DealerELITE.net
2 hours ago
Rebecca Kon posted a blog post

4 Reasons Your Dealership Should Hire a Millennial Workforce

Generation Y has gotten a bad rep over the past few years, however there are some distinct characteristics that should not be overlooked when considering them to be a part of your dealership’s staff.The following characteristics are advantages that could increase your bottom line, so listen up!All About That TechMillennials are tech savvy. They grew up during the birth of the World Wide Web, and they…See More
3 hours ago
Sally Whitesell posted a blog post

WHAT CONSTITUTES A GREAT WORKPLACE? SW Service Solutions Newsletter

Equals More Productive Employees!A Harvard Business Review shows that Boomers and Gen Ys are changing what constitutes a great place to work!  Keep in mind that each of these generations are roughly twice the size of Gen X which lies in the middle, so it is critical that we listen. When a group of 50 multinational…See More
7 hours ago
Martin Tee posted a blog post

What I Found When Mystery Shopping A BMW Dealership This Week…

What I Found When Mystery Shopping A BMW Dealership This Week… Today, Phil and I are out shopping for a new car…. In fact, I’m currently test driving a BMW 328i and will be comparing the vehicle and the service with the C Class Mercedes Benz. This experience really reminds me of how important every step of the sales process is, and how you must give it your absolute very best! You know I’m out driving a $90,000 BMW right now and there is no salesperson with us… The car is filthy, the carpets…See More
13 hours ago
Roger Williams posted a blog post

Two Wolves

"I'm just looking, I won't be buying today." "I need to compare your vehicle with a competitors model and then shop around" .."I'm not an impulse shopper".."I just started looking." Everyday sales people hear this exact quote from customers soon after the meet and greet. What happens next is reminiscent of the old tale of two wolves. An old Cherokee is teaching his grandson about life. "A fight is going on inside me," he said to the boy. "It is a terrible fight and it is between two wolves.…See More
16 hours ago
I.C. Collins posted discussions
17 hours ago

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TOP 5 Videos This Week

2. Letting Go of Negative People

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TOP Featured Blogs

WHAT CONSTITUTES A GREAT WORKPLACE? SW Service Solutions Newsletter

Equals More Productive Employees!

A Harvard Business Review shows that Boomers and Gen Ys are changing what constitutes…

Two Wolves

"I'm just looking, I won't be buying today." "I need to compare your vehicle with a competitors model and then shop around" .."I'm not an impulse shopper".."I just started looking."

Everyday sales people hear this exact quote from customers soon after the meet and greet.

What happens next is reminiscent of the old tale of two wolves.

An old Cherokee is teaching his grandson about life. "A fight is going on…

For DealerElite Dealers and Managers

Register below to receive this incredible offer thanks to our…

Jim Ziegler Is A Headline Speaker At The Internet Sales 20 Group 7 In New York, May 18th-20th (3-Day Workshop)

http://www.InternetSales20Group.com 856-546-2440 

Jim Ziegler Is A Headline Speaker At The Internet Sales 20 Group 7 In New York, May 18th-20th (3-Day Workshop)

The Accountability Culture: Rolex, Rolodex, and Process Wrecks

We lose sales every day because we have no Accountability Culture: We have lost accountability. To understand how that happened, and what to do about it, we have to look back.

We all romanticize the Rolex-wearing old-school…

Blog Posts

4 Reasons Your Dealership Should Hire a Millennial Workforce

Posted by Rebecca Kon on March 5, 2015 at 1:53pm 0 Comments

Generation Y has gotten a bad rep over the past few years, however there are some distinct characteristics that should not be overlooked when considering them to be a part of your dealership’s staff.

The following characteristics are advantages that could increase your bottom line, so listen up!…

Continue

WHAT CONSTITUTES A GREAT WORKPLACE? SW Service Solutions Newsletter

Posted by Sally Whitesell on March 5, 2015 at 10:00am 0 Comments

Equals More Productive Employees!

A Harvard Business Review shows that Boomers and Gen Ys are changing what constitutes…

Continue

What I Found When Mystery Shopping A BMW Dealership This Week…

Posted by Martin Tee on March 5, 2015 at 3:30am 0 Comments



What I Found When Mystery Shopping A BMW Dealership This Week…



Today, Phil and I are out shopping for a new car…. In fact, I’m currently test driving a BMW 328i and will be comparing the vehicle and the service with the C Class Mercedes Benz.



This experience really reminds me of how important every step of the sales process is, and how you must give it your absolute very best!



You know I’m out driving a $90,000 BMW right now and there is…

Continue

Two Wolves

Posted by Roger Williams on March 5, 2015 at 12:30am 8 Comments

"I'm just looking, I won't be buying today." "I need to compare your vehicle with a competitors model and then shop around" .."I'm not an impulse shopper".."I just started looking."



Everyday sales people hear this exact quote from customers soon after the meet and greet.



What happens next is reminiscent of the old tale of two wolves.



An old Cherokee is teaching his grandson about life. "A fight is going on…

Continue

Why should automobile dealers care about customer loyalty?

Posted by Joe Birch on March 4, 2015 at 3:17pm 0 Comments

Take Flight to INSIGHT!

As announced on AutoDealerLive: Courtesy of Car Lister, the first 50 dealers and managers who fill out the contact form at …

Continue

For DealerElite Dealers and Managers

Posted by DealerELITE on March 4, 2015 at 2:30pm 1 Comment

Register below to receive this incredible offer thanks to our…

Continue

The Annual Review

Posted by Rob Gehring on March 4, 2015 at 9:09am 0 Comments

The annual review, some use it as the time employees are evaluated for merit based increases. To hear Fixed Performance's innovative take on this subject, simply click one of the links below!

Mobile:…

Continue

Tenacity Wins You Penthouse Apartments

Posted by Martin Tee on March 3, 2015 at 9:46pm 0 Comments

Hi! Dave Benson here from Reaching Your Potential and in today’s episode of Telling It Straight is brought to you from the M1 Resort in Maroochydore on Sunshine Coast in Queensland.

The reason I’m sharing this sales tip from the balcony of this wonderful penthouse apartment is to talk about how tenacious sales people are the ones that get all the rewards. Tenacious sales people are the ones that don’t just take orders but they’re the ones that sell and sell in…

Continue

TOP Featured Discussions

6 Ways to Make Your Content Go Viral

BY : Kelsey Libert


Imagine if you could build a website that would beat the top publishers at their own game within 10 months of launching. That's what PlayBuzz cofounder and CEO Shaul Olmert did.


Shared: From your friends TechAutoCareers.com® the online resource for the Automotive Sales…

14 Secrets of Really Persuasive People

Whether you’re convincing your boss to fund your project or your preschooler to wipe his own hiney after using the bathroom, persuasion is a skill that's instrumental to your success in life.

Persuasive people have an uncanny ability to get you leaning toward their way of thinking. Their secret weapon is likeability. They get you to like more than their ideas; they get you to like them.…

Branding is NOT advertising – it is production.

Branding is NOT advertising , It is production.

Very successful companies , companies of the future, do not produce products – they produce brand meaning. So how do you make a brand idea real? Start by building a three dimensional manifestation of your brand. Build an emotional response to your company.

 

Creating a unique brand identity is an important facet of any business.…

The 7 Avoidable Sins of Weak Leaders

BY : Geoffrey James


Weak leaders always take the easy way out. Strong leaders cultivate virtues that create long-term success.


Shared: From your friends TechAutoCareers.com® the online resource for the Automotive Sales Consultant

Earlier this week, I posted The Ten Commandments of Leadership, so today I'll describe the flip side of the equation: the seven failure-producing, deadly sins that leaders too often commit. Here they are, with…

The 10 Commandments of Leadership

BY : Geoffrey James


Becoming a great leader comes down to remembering and following these 10 simple rules.


SHARED FROM: your friends TechAutoCareers.com® the online resource for the Automotive Sales Consultant


A group of archeologists digging through ancient corporate archives…

Forum

Here's a New Way to Deal With Online Angry Customers

Started by I.C. Collins in dealerELITE Professional Experience. Last reply by I.C. Collins on Saturday. 2 Replies

BY : Dan NewmanWe are living in a world of ever-increasing speed where businesses can’t help but become a little more transactional.Shared: From your friends TechAutoCareers.com® the online resource for the Automotive Sales ConsultantWith so many different ways for clients to reach us today, we have to be watching…Continue

7 phrases that improve the customer experience

Started by Mike Elliott in General Forum for dealerELITE Members. Last reply by Britt Bischoff on Monday. 1 Reply

There’s one great, predictable way to keep customers loyal, and this is it:Deliver a positive customer experience.About 70% of customers say that a positive experience would make them loyal to a company and likely to recommend the company to others, a NewVoiceMedia study found.Delivering one isn’t be too hard, either, considering customers cited having a…Continue

Tags: management, service, customer

Branding is NOT advertising – it is production.

Started by Keele Fishel in Advertising/Marketing Forum. Last reply by steven chessin on Monday. 1 Reply

Branding is NOT advertising , It is production.Very successful companies , companies of the future, do not produce products – they produce brand meaning. So how do you make a brand idea real? Start by building a three dimensional manifestation of your brand. Build an emotional response to your company. Creating a unique brand identity is an important facet of any business. It occurs long before any marketing and communications take place.The brand represents who you are and speaks to your core…Continue

Tags: marketing, advertising, branding

7 Most Required Leadership Skills for 2015

Started by I.C. Collins in dealerELITE Professional Experience 18 hours ago. 0 Replies

BY : Murray NewlandsI had the chance recently to be a part of the forecasting and goal setting, for a mobile app company for 2015.Shared: From your friends TechAutoCareers.com® the online resource for the Automotive Sales ConsultantI had the chance recently to be a part of the forecasting and goal…Continue

This is the perfect way to sit at your desk

Started by I.C. Collins in dealerELITE Professional Experience on Saturday. 0 Replies

BY : Mike NudelmanSitting all day at work is dangerous. So if you're like me, stubbornly refusing to try a trendy standing desk (or treadmill desk!), then you may as well sit properly.Shared: From your friends TechAutoCareers.com® the online resource for the Automotive Sales ConsultantFortunately, there are some science-backed tweaks to your desk set-up and posture that can dramatically improve your health and happiness. Though to ease your eyes and back, remember to still get up and walk…Continue

Get Creative With Your Follow Up – Phil Batterham

Started by Martin Tee in OTHER - Does Not Fit Any Predefined Category on Saturday. 0 Replies

Get Creative With Your Follow UpPart of my job as a sales trainer for Reaching Your Potential is to do mystery shops to identify key performance gaps within the dealership, as a customer not as a sales trainer.I love doing this to see salespeople in the real world natural environment, but I also hate doing this because I see the way they do follow up! 9 times out of 10, this is done extremely poorly, if done at all. In fact, I’m lucky to get 1 or 2 calls from a 10 test drives I go on. My key…Continue

Tags: Sales Training

3 Top Myths on How to Innovate for Success

Started by I.C. Collins in dealerELITE Professional Experience 17 hours ago. 0 Replies

BY : Val WrightThree common innovation myths busted.Shared: From your friends TechAutoCareers.com® the online resource for the Automotive Sales ConsultantInnovation is so critical to success that it's easy to fall prey to the myths surrounding it. Is innovation rooted in pure luck? Why are some…Continue

5 Beliefs About Happiness That Make Us Unhappy

Started by I.C. Collins in dealerELITE Professional Experience 17 hours ago. 0 Replies

BY : Peter Banerjea“There is only one cause of unhappiness: the false beliefs you have in your head, beliefs so widespread, so commonly held, that it never occurs to you to question them.” ~Anthony de MelloShared: From your friends TechAutoCareers.com® the online resource for the Automotive Sales ConsultantDo you believe in soul…Continue

AutoBlog News Feed

Mazda starts production of new MX-5 Miata in Japan

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It's official, boys and girls: Mazda has kicked off the start of production of the new MX-5 Miata at its Ujina plant in Hiroshima, Japan.

Continue reading Mazda starts production of new MX-5 Miata in Japan

Mazda starts production of new MX-5 Miata in Japan originally appeared on Autoblog on Thu, 05 Mar 2015 16:30:00 EST. Please see our terms for use of feeds.

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TOP 5 Contributing Members This Week

1. Keith Shetterly

Houston, TX, United States

2. Steve Stauning

Coeur D Alene, ID, United States

3. I.C. Collins

Midland, TX, United States

4. Martin Tee

Sydney, Australia

5. Roger Williams

Joplin, MO, United States

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Dave's Corner

Automotive News - Dealers

GM hires new media-strategy director

General Motors has hired Jonathan Halvorson as director of global media strategy and branded entertainment. The appointment is effective April 1.

Lower oil prices to boost global auto sales 1.5%, forecast says

Falling oil prices will boost global auto sales 1.5 percent through 2019, with the biggest windfalls coming in North America, IHS Automotive said in a new forecast.

Continental 'interested' in being partner on possible Apple car

Continental would be interested in acting as partner for technology giant Apple if the tech company decides to build a car, CEO Elmar Degenhart said.

Record-breaking Rolls-Royce expects further gains from growing lineup

Rolls-Royce set a new sales record in 2014 and looks likely to keep raising deliveries in the future following the announcement last month that it would develop an ultraluxury SUV.

Recent National Job Listings

1. Keith Shetterly

Houston, TX, United States

2. Steve Stauning

Coeur D Alene, ID, United States

3. I.C. Collins

Midland, TX, United States

4. Martin Tee

Sydney, Australia

5. Roger Williams

Joplin, MO, United States

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Wards Auto Dealer News Feed

U.K. Vehicle Sales Up 13.2% in February

U.K. vehicle sales totaled 93,091 units for February 2015.

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U.K. Vehicle Sales, February 2015

U.K. vehicle sales by vehicle type and company for February 2015.

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Brazil Vehicle Sales Down 28.3% in February

Brazil vehicle sales totaled 185,961 units for February 2015.

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Automotive News - Breaking News

Supplier Chassix buys times with debt holders

Chassix, the auto-parts maker owned by billionaire Tom Gores' Platinum Equity LLC, said its bondholders agreed to refrain for a month from pursuing a default after the company missed an interest payment.

Lotus CEO leans towards SUV launch as sales pick up

Lotus CEO Jean-Marc Gales, focused on the British sports car maker's survival, says the next all-new Lotus vehicle is likely to be a crossover SUV.

GM hires new media-strategy director

General Motors has hired Jonathan Halvorson as director of global media strategy and branded entertainment. The appointment is effective April 1.

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