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Latest Activity

steven chessin commented on Patrick Kelly's blog post Why Customers Leave Without Buying A Car And What To Do About It
"Thanks.  Glad to see you didn't forget to write about the 4th. "to reach out within a time period". (moment) Any dealer that completes the first four best-practices can reach-out to me for…"
1 hour ago
Patrick Kelly commented on Patrick Kelly's blog post Why Customers Leave Without Buying A Car And What To Do About It
"Well put Steven"
3 hours ago
Rebecca Kon posted a blog post

The Top Ten Auto News Stories of the Week: October 18 - 24

Happy Friday, Car Dealers! We have some great automotive news articles and blogs to share with you this week! Make sure to read them all to stay smart about what’s happening in the auto industry and how you can transform your dealership to keep up in today’s market. …See More
4 hours ago
Paul Potratz posted a blog post

Is This What You're Looking For?

Give Your Shoppers A ReminderHave you lost shoppers on your website? Sometimes they need a reminder of what they were doing on your website in the first place. A current remarketing tactic will allow you to do just that.On this week's Hard Facts, Samantha discusses how you can implement this tactic for your business. See More
4 hours ago
IC. Collins posted discussions
6 hours ago
Patrick Kelly commented on Patrick Kelly's blog post Incoming! Why Every Phone Call Should Be Treated as Mission Critical
"Thanks for the comments!"
7 hours ago
Mike Elliott posted a discussion

Sales Advice from Leading Women in Sales

I wanted to share an article I read recently on Jill Konrath's site. Jill is a sales trainer. I've read some of her books, I subscribe to her blog and I believe she offers a lot of great insights.Given that Dealer Elite has a Category for Women in this Industry, I thought this was the best place to post this information for managers and salespeople of either gender. The article is entitled :…See More
7 hours ago
Eliana Raggio posted events
8 hours ago
Mike Gorun posted a blog post

Going Beyond All-You-Can-Eat In Loyalty

When consumers think of loyalty programs, they typically think of racking up miles, or frequenting a business in exchange for rewards, perks or freebies. No matter what business you patronize, there is a good chance that it is offering some sort of loyalty incentive. In fact, many argue that loyalty programs are so prevalent…See More
10 hours ago
Lisandra Ramos posted a blog post

How Timing Can Affect These 3 Elements on Your Dealership Website

“You don't have to swing hard to hit a home run. If you got the timing, it'll go.” - Yogi BerraThree American League MVP awards, 10 championships, and 15 All-Star Games -- Yogi Berra is arguably one of the best catchers in MLB history and knew a thing or two about the importance of timing.It got me thinking about today’s post and how lead generation can be the equivalent to your online at-bat. So taking…See More
10 hours ago
Amy Scott and Mike Elliott are now friends
10 hours ago
Timothy Marvel posted a status
13 hours ago
Crystal Hartwell and Sharon Hill are now friends
20 hours ago
steven chessin replied to Mike Elliott's discussion Have You Become Too Cynical to Be a Good Car Salesman?
"Mike - Very cool advice and very well put - but - I know many in this burned-out mind set and they need more than a football coach pep-talk to get back in the game. They need something substantive to feel motivated. A way to return to their…"
23 hours ago
steven chessin commented on Patrick Kelly's blog post Why Customers Leave Without Buying A Car And What To Do About It
""The 3Ms - Man - Money - Machine" You have done a very nice job of putting some meat on that bone, There is a 4th "M". That would be MOMENT. Some need more time. But there is one more  far more important. The 5th…"
23 hours ago
Jonathan Morales posted blog posts
yesterday
Angel Cruz commented on Ed Louis's blog post What you need to know about Geo Fencing
"Twitter anounced development for this tech in late 2013, but so far has not anounced a launch for Geo Fencing yet. http://adage.com/article/digital/twitter-developing-geo-targeted-ads-retailers/242725/ ;"
yesterday
steven chessin commented on Amy Scott's blog post Brand and Dealer Loyalty – a Fine Balance?
"Amy My dad was a doctor who bought a top-of-the-line car every year with a personal check. He was not brand or dealer loyal ... but was SALESMAN loyal !  From 1956-1963 he bought the "letter cars" from Chrysler. In…"
yesterday
Patrick Kelly posted a blog post

Why Customers Leave Without Buying A Car And What To Do About It

What's the most creative reason you've heard from a customer who is leaving your dealership lot without purchasing? Sure there are the typical, "have to check with my spouse," and "have to pick up my kids at their soccer game." Then there are the more atypical reasons: "I have a dentist appointment," or "My mother-in-law's in town." If it's one of the latter, warning bells should be ringing. Who would rather go to a dentist appointment or visit with their mother-in-law than buy a car? According…See More
yesterday
Rob Gehring's blog post was featured

You are cutting your gross profit margins...Why?

Do you process your used cars in the same way you process customer pay work? Are your used cars brought up to maintenance standards before they hit the lot? Has discounting internal rates become your shop policy? Click the link below to stop cutting your gross profit margins right now!   …See More
yesterday

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Blog Posts

The Top Ten Auto News Stories of the Week: October 18 - 24

Posted by Rebecca Kon on October 24, 2014 at 2:56pm 0 Comments

Happy Friday, Car Dealers! We have some great automotive news articles and blogs to share with you this week! Make sure to read them all to stay smart about what’s happening in the auto industry and how you can transform your dealership to keep up in today’s market.

 …

Continue

Is This What You're Looking For?

Posted by Paul Potratz on October 24, 2014 at 2:25pm 0 Comments

Give Your Shoppers A Reminder



Have you lost shoppers on your website? Sometimes they need a reminder of what they were doing on your website in the first place. A current remarketing tactic will allow you to do just that.



On this week's Hard Facts, Samantha discusses how you can implement this tactic for your business.…

Continue

Going Beyond All-You-Can-Eat In Loyalty

Posted by Mike Gorun on October 24, 2014 at 9:09am 0 Comments

When consumers think of loyalty programs, they typically think of racking up miles, or frequenting a business in exchange for rewards, perks or freebies. No matter what business you patronize, there is a good chance that it is offering some sort of loyalty incentive. In fact, many argue that loyalty programs are so…

Continue

How Timing Can Affect These 3 Elements on Your Dealership Website

Posted by Lisandra Ramos on October 24, 2014 at 8:58am 0 Comments

“You don't have to swing hard to hit a home run. If you got the timing, it'll go.” - Yogi Berra

Three American League MVP awards, 10 championships, and 15 All-Star Games -- Yogi Berra is arguably one of the best catchers in MLB history and knew a thing or two about the importance of timing.

It got me thinking about today’s post and how lead…

Continue

Win Nissan Maintenance For Life in Connecticut!

Posted by Jonathan Morales on October 23, 2014 at 3:22pm 0 Comments

Do You Own a Nissan? This Your Chance to Get Free Maintenance for Life! 

Alfano Nissan is taking part in the 2014 Nissan Car Care Event which promotes individuals to share car care tips through Twitter with the hashtag…

Continue

Why Customers Leave Without Buying A Car And What To Do About It

Posted by Patrick Kelly on October 23, 2014 at 2:24pm 3 Comments

What's the most creative reason you've heard from a customer who is leaving your dealership lot without purchasing? Sure there are the typical, "have to check with my spouse," and "have to pick up my kids at their soccer game." Then there are the more atypical reasons: "I have a dentist appointment," or "My mother-in-law's in town." If it's one of the latter, warning bells should be ringing. Who would rather go to a dentist appointment or visit with their mother-in-law than buy a…

Continue

You are cutting your gross profit margins...Why?

Posted by Rob Gehring on October 23, 2014 at 9:30am 0 Comments

Do you process your used cars in the same way you process customer pay work? Are your used cars brought up to maintenance standards before they hit the lot? Has discounting internal rates become your shop policy?

 

Click the link below to stop cutting your gross profit margins right now!



 

 …

Continue

Brand and Dealer Loyalty – a Fine Balance?

Posted by Amy Scott on October 23, 2014 at 9:16am 1 Comment

Think about the last time you visited a business such as McDonald’s, Target, or a 7-11.  Now, think about the store itself – did you select the store because of convenience, or because you were dedicated to a specific location?  Sometimes the answer is both, but more often…

Continue

TOP Featured Discussions

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Forum

The 2 Phrases That Bosses Hate

Started by IC. Collins in General Forum for dealerELITE Members. Last reply by Elizabeth Ayala on Tuesday. 2 Replies

BY GEOFFREY JAMES @SALES_SOURCE A recently-published list of employee remarks that bosses hate completely missed the two worst offenders. Monster.com recently published the following list of employee remarks that, according to the article, will cause a boss to "hate" the employee: 1. "That's not how we did it at my old job."2. "So-and-so isn't doing his work."3. "How'd I do? How'd I do? How'd I do?"4. "This is not what I signed up for."5. "Can't someone else do that?"6. "Will I get a promotion…Continue

1 Simple Behavioral Trick to Gain Confidence and Power

Started by IC. Collins in General Forum for dealerELITE Members yesterday. 0 Replies

BY 250 WORDS @250_WORDSOne piece of research from associate professor Dana R. Carney shows how a small change in posture can go a long way.Shared: From your friends TechAutoCareers.com® the online resource for the Automotive Sales ConsultantImagine that someone gives you $200 and the chance to keep the…Continue

10 Phrases Navy SEALs Don't Say

Started by IC. Collins in General Forum for dealerELITE Members. Last reply by Squire Pettis on Sunday. 1 Reply

By: JEFF BOSS Shared: From your friends TechAutoCareers.com® the online resource for the Automotive Sales Consultant While the parallels between special operations and business closely mirror each other in some regards, there are also glaring differences. The most significant difference I’ve found in the year plus that I’ve been out of the military is what is considered acceptable and unacceptable in the workplace. In a SEAL Team room, for instance, there are (legal) mementos collected from…Continue

Have You Become Too Cynical to Be a Good Car Salesman?

Started by Mike Elliott in Sales Forum. Last reply by steven chessin 23 hours ago. 1 Reply

Every now and then for no apparent reason I see a good car salesman go from being a top producer to becoming an average car salesperson. They are no longer at the top of their game, their commissions are slipping, their bonuses are few and their overall attitude is rotten. The retail car business has a way wearing down some people that cause them to become cynical, burnt out, negative and less productive. This…Continue

Tags: dealership, management, automotive, burnout, sales

How to Boost Your Mental Toughness: Tips From a Spy

Started by IC. Collins in dealerELITE Professional Experience 21 hours ago. 0 Replies

BY JILL KRASNY @JILLKRASNYThink your job is tough? Try convincing a Soviet agent to spy for the U.S. For that, you need a large dose of grit. Here's how to get it.Shared: From your friends TechAutoCareers.com® the online resource for the Automotive Sales ConsultantWhen the odds are long and the stakes are…Continue

6 Reasons Introverts Make Great Managers

Started by IC. Collins in dealerELITE Professional Experience on Wednesday. 0 Replies

BY DREW HENDRICKS @DREWAHENDRICKS If you were asked who would make a better manager, an introvert or an extrovert, you might be inclined to choose the extrovert. Shared: From your friends TechAutoCareers.com® the online resource for the Automotive Sales Consultant They're thought of as outgoing so they would be more comfortable leading others, more open and social so they would dominate at networking, and having a thicker skin which means an advantage in negotiating, right? That might be true…Continue

5 Justifiable Ways Great Leaders Are Ruthless in Business

Started by IC. Collins in General Forum for dealerELITE Members 6 hours ago. 0 Replies

BY KEVIN DAUM @KEVINJDAUMWant to get to the top? You can't be nice all the time. Here are 5 ways you need to be tough. See if you can be ruthless when needed.Shared: From your friends TechAutoCareers.com® the online resource for the Automotive Sales ConsultantIt's often said that even the most respected leaders are considered…Continue

Is it Illegal to Ask about Criminal History on Job Applications?

Started by Mike Elliott in Dealer Forum yesterday. 0 Replies

In past years it was common for potential employers to ask about criminal history on applications. However, in recent years this standard has begun to evolve. Since 2011, eleven states have imposed a law against inquiring into criminal history in this first round of hiring. Many similar bills are pending as this movement gains momentum.Companies often have legitimate reasons for inquiring after criminal history, such as filtering out individuals who may be at a risk for security or who have…Continue

Tags: law, labor, management, dealership

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