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Lisandra Ramos posted a blog post

6 Ways to Not Suck on Facebook

You dedicate at least an hour of your day on your dealership’s Facebook business page. You chime in on posts about the auto industry, you change your profile and background photos, you post 8 times a day - YOU ARE COMMITTED. So why aren’t people liking your page?The most successful businesses follow these 6 easy steps to ensure they aren’t sucking on Facebook:1. When it comes to posting, less is more.Facebook is not Twitter and Twitter is not Facebook. Less is more on Facebook. While you should…See More
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IC. Collins posted discussions
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Summer Market In Full Force While Heading To Fall

Welcome to this week’s edition of Beggs on the Used Car Market, with analysis from Ricky Beggs and Black Book. As the calendar is closing out the month of July the market is indicating a variety of actions. The smaller and more fuel efficient models are getting some attention again after softening for just over a month once the tax season expired. Even some of the six to eight year old…See More
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Mike Esposito posted a blog post

Auto/Mate Honored with Platinum Award in Auto Dealer Monthly's Dealers' Choice Awards

ALBANY, N.Y. – July 28th, 2014 – Auto/Mate Dealership Systems (http://www.automate.com), a premier dealership management system (DMS) provider, has received a "Platinum" award in the 2014 Auto Dealer Monthly Dealers' Choice Awards. This year marks the first time that Auto/Mate was honored with a top ranking in the magazine's annual award program that recognizes the industry's best product and service providers as selected by hundreds of dealers and…See More
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Rebecca Kon commented on Rebecca Kon's blog post Your Dealership's Staff Wants a Culture of Appreciation
"Indeed! :-)"
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Sharon Hill and Mike Elliott are now friends
7 hours ago
Brian Bennington commented on sara callahan's blog post Vendors: Don’t Be So Darn Annoying!
"Hi Sara, It's good to see you're posting here, too.  Don't know if you know it or not, but they've released another "Sharknado" movie.  However, I won't be reading or commenting on any more of your posts,…"
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Trent Nichols updated their profile
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Brian Bennington replied to Mark Dubis's discussion Future Headline: Disney and Google Partner to Buy 100 Auto Dealerships
"Having taken the opportunity to call Mark Dubis directly after Sharon Hill "lambasted" me for expressing my rather caustic opinion, I put on my best "unjerkyness" face and had an excellent exchange with him.  As to the…"
yesterday
steven chessin commented on Richard Holland's blog post Sometimes It’s Better To Cut Your Losses
"Automotive customer retention is not as black-and-white as cable service "But Sir, the factory lease forgiveness program is your only lifeboat !" You are 30k over the miles, bad carfax, and need a two-grand engine repair ! "The…"
Saturday
Jay Prassel replied to Mark Dubis's discussion Future Headline: Disney and Google Partner to Buy 100 Auto Dealerships
"Mark, I think your point to this whole post was to get us all thinking about how we, and our dealer clients, can improve the whole experience. I enjoyed it and t least I wasn't the one to light it up here......."
Saturday
Jay Prassel commented on Richard Holland's blog post Sometimes It’s Better To Cut Your Losses
"I had a similar experience about a month ago when I was trying to sign up for a TV service, but it wasn't Comcast. I knew exactly what "package" I wanted and tried to order new service. Rep: Have you had Direct TV before?Me:I want the…"
Saturday
Sharon Hill commented on Richard Holland's blog post Sometimes It’s Better To Cut Your Losses
"This is SO not a Comcast-only experience. When I try to cancel via a company site and it says I must call to do so I know i'm going to be headed to a retention specialist. I first email - nope, not calling. don't have time. This is my…"
Saturday
Richard Holland's blog post was featured

Sometimes It’s Better To Cut Your Losses

I am sure many of you have heard about the recent customer service debacle involving Comcast over the past week. In case you aren’t familiar with what happened, a customer called into their service center attempting to cancel his service after almost a decade. He…See More
Saturday
Mike Elliott posted a discussion

Be Prepared for the Shift in Car Buying

(From AutomotiveDigest.com)      As car shop­pers increase the use of the Inter­net to pre­pare for their “buy”, alert deal­ers are using every com­mu­ni­ca­tions tool pos­si­ble includ­ing tex­ting & chat to con­nect and con­vert leads to sales. Dealer sales must now really be pre­pared to han­dle this new con­sumer who knows what they want.  Take less than two min­utes to see and hear how Scott Pech­stein of Auto­by­tel tells you how to use “mouse­traps” to cre­ate avenues of…See More
Saturday
Timothy Marvel posted a status
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TOP Featured Blogs

Fill the Gaps in Lead Generation with Chat

One of the most disturbing trends we're seeing on dealer websites is when they use chat areas as another contact form. It's true that chat is a way to generate leads, but when collecting contact information is the primary goal, the whole point of chat is missed.

Here are some things that we have…

Sometimes It’s Better To Cut Your Losses

I am sure many of you have heard about the recent customer service debacle involving Comcast over the past week. In case you aren’t familiar with what happened, a customer called into their service center attempting to cancel his service after almost a…

Increase After Sale Product Penetration Through Automotive Guest Relations (BDC)

What?

It is time to talk about the F&I department in the dealership and how the BDC (GRC) department can help improve product penetration. The typical discussion with regards to business development is always about lead handling and appointments. The BDC discussion is one that can go on for hours…

What's the NEW TOP Reason Women Buy?

Today's Women’s Wednesday we are focusing on the new top reason women are buying from their sales advisor. Trust has always trumped price when it comes to buying from a sales advisor, but now, in our latest mid-year #bigdata report directly from women's reviews, “trust” no longer has the top spot.

R-E-S-P-E-C-T! Aretha Franklin couldn’t define it better. Respect is now the #1 prerequisite to trust in the formula to selling to women.

The top 5 reasons women buy from their sales…

Blog Posts

6 Ways to Not Suck on Facebook

Posted by Lisandra Ramos on July 28, 2014 at 3:30pm 0 Comments

You dedicate at least an hour of your day on your dealership’s Facebook business page. You chime in on posts about the auto industry, you change your profile and background photos, you post 8 times a day - YOU ARE COMMITTED. So why aren’t people liking your page?

The most successful businesses follow these 6 easy steps to ensure they aren’t sucking on Facebook:

1. When it comes to posting, less is more.

Facebook is not Twitter…

Continue

Summer Market In Full Force While Heading To Fall

Posted by Black Book on July 28, 2014 at 11:19am 0 Comments

Welcome to this week’s edition of Beggs on the Used Car Market, with analysis from Ricky Beggs and Black Book. As the calendar is closing out the month of July the market is indicating a variety of actions. The smaller and more fuel efficient models are getting some attention again after softening for just over a month once the tax season expired. Even some of the six to eight year old…

Continue

Auto/Mate Honored with Platinum Award in Auto Dealer Monthly's Dealers' Choice Awards

Posted by Mike Esposito on July 28, 2014 at 9:27am 0 Comments

ALBANY, N.Y. – July 28th, 2014 – Auto/Mate Dealership Systems (http://www.automate.com), a premier dealership management system (DMS) provider, has received a "Platinum" award in the 2014 Auto Dealer Monthly Dealers' Choice Awards. This year marks the first time that Auto/Mate was honored with a top ranking in the magazine's annual award program that recognizes the industry's best product and service providers as selected by hundreds of…

Continue

You spend how much on coffee?

Posted by Paul Potratz on July 25, 2014 at 12:37pm 0 Comments

You can't expect to see an increase in overall sales if you're afraid to put money towards your advertising budget. Freeing up budget is easier than it sounds, especially if you know how your current allocation of funds should be laid out.

On this week's…

Continue

The Top Ten Auto News Stories of the Week: July 19 - 25

Posted by Rebecca Kon on July 25, 2014 at 10:08am 0 Comments

We love bringing you the top news stories and blogs for the auto industry each week! Staying up with the trends and changes in the industry and car buyer behavior makes our business better, and we know it can really revolutionize yours too! So enjoy these articles and pat yourself on the back for…

Continue

Fill the Gaps in Lead Generation with Chat

Posted by jeff sterns on July 25, 2014 at 2:00am 0 Comments

One of the most disturbing trends we're seeing on dealer websites is when they use chat areas as another contact form. It's true that chat is a way to generate leads, but when collecting contact information is the primary goal, the whole point of chat is missed.

Here are some things that we have…

Continue

Sometimes It’s Better To Cut Your Losses

Posted by Richard Holland on July 24, 2014 at 9:48am 3 Comments

I am sure many of you have heard about the recent customer service debacle involving Comcast over the past week. In case you aren’t familiar with what happened, a customer called into their service center attempting to cancel his service after almost a…

Continue

TOP Featured Discussions

6 Infallible Ways to Earn Respect

BY GEOFFREY JAMES ~ Edited by I.C. Collins

There's no management tool more important than respect. Here's how to make sure you're getting it.

Business may be all about money, but the currency that's traded inside every organization is respect.

If you command respect, people listen when you talk and take action when asked. If you don't command respect, well, everyone's just laughing behind your back.

Contrary to popular…

‘Google My Business’ Is Improving How Local Automotive Dealerships Understand and Connect with Customers

Google has announced its new streamlined approach for businesses to easily manage their digital presence within Google’s search engine, Google+ and Google Maps . This new update offers businesses one logical dashboard where they can easily manage and update information such as their address, phone numbers, store hours, etc., as well as share content and photos, and read and respond directly to reviews.

Google My Business also includes the ability…

Are You Committed To Your Future

We love the stories of the average person who gets in the automotive sales industry and makes $100,000 their first year.

The problem is these stories and these individuals are the exception, not the rule.

They end up reinforcing the "get rich quick" easy money mentality. A newbie starts and after a week or two starts questioning why he isn't making a "boatload" of money yet.

He's frustrated because he's made the exceptional, rare case…

Buyers are Liars. 17 Fibs that Buyers Tell

"Buyers are Liars" is a favorite phrase of a Sales VP I know, and she's RIGHT! (Here's a funny article  from a posting on Motor Trends Blog)

One afternoon I upped (approached) a man in the Trucks Department. I'll call him Mr. Hawthorne. He was wandering around with his son, looking at the brand-new Gargantuan Crew Cabs. He told me he was just killing time while his oil was being changed.…

6 Tips to Auditing Your Business’s PPC Campaigns

Whether you’re building your own PPC campaigns or working with a PPC vendor or agency, it’s important for business owners to understand how to evaluate their AdWords campaigns. To help you ensure you’re getting the most out of your campaign, and provide some guidelines to assess your efforts, here are the six most important steps of conducting a PPC audit:

Campaign Structure

A well-structured campaign enables you customize ad copy, landing pages, keywords and…

Forum

6 Infallible Ways to Earn Respect

Started by IC. Collins in dealerELITE Professional Experience Jul 22. 0 Replies

BY GEOFFREY JAMES ~ Edited by I.C. CollinsThere's no management tool more important than respect. Here's how to make sure you're getting it.Business may be all about money, but the currency that's traded inside every organization is respect.If you command respect, people listen when you talk and take action when asked. If you don't command respect, well, everyone's just laughing behind your back.Contrary to popular belief, a fancy job title never commands respect. In fact, there are six, and…Continue

Buyers are Liars. 17 Fibs that Buyers Tell

Started by Mike Elliott in Sales Forum. Last reply by Paul Schnell on Thursday. 2 Replies

"Buyers are Liars" is a favorite phrase of a Sales VP I know, and she's RIGHT! (Here's a funny article  from a posting on Motor Trends Blog)One afternoon I upped (approached) a man in the Trucks Department. I'll call him Mr. Hawthorne. He was wandering around with his son, looking at the brand-new Gargantuan Crew Cabs. He told me he was just killing time while his oil was being changed. We started to chat and the next thing you know we're test-driving a new truck. Mr. Hawthorne really seemed to…Continue

Tags: management, car, negotiation, dealership, sales

dealerElite's Exclusive Interview with Jim Ziegler

Started by DealerELITE in DealerELITE Interviews. Last reply by Glenn Pasch on Thursday. 19 Replies

An Exclusive Interview with Jim Ziegler dE gets one-on-one, down and dirty, with the Alpha Dawg DealerElite: What motivates Jim Ziegler? Ziegler: My life and business is all about relationships Chris. I have a philosophy that the most powerful people on Earth are those people that influence the most other people. The power of influence is magnified by the number of relationships a person can manage with the…Continue

Tags: dawg, internet, alpha, ziegler, jim

Are You Committed To Your Future

Started by IC. Collins in dealerELITE Professional Experience. Last reply by DealerELITE on Wednesday. 1 Reply

We love the stories of the average person who gets in the automotive sales industry and makes $100,000 their first year.The problem is these stories and these individuals are the exception, not the rule.They end up reinforcing the "get rich quick" easy money mentality. A newbie starts and after a week or two starts questioning why he isn't making a "boatload" of money yet.He's frustrated because he's made the exceptional, rare case his yardstick, instead of learning the truth about how much…Continue

‘Google My Business’ Is Improving How Local Automotive Dealerships Understand and Connect with Customers

Started by Mike Elliott in Social Media and Reputation Management. Last reply by Mike Elliott Jul 22. 2 Replies

Google has announced its new streamlined approach for businesses to easily manage their digital presence within Google’s search engine, Google+ and Google Maps . This new update offers businesses one logical dashboard where they can easily manage and update information such as their address, phone numbers, store hours, etc., as well as share content and photos, and read and respond directly to reviews.Google My Business also includes the ability to access Google+ Insights reports, which have…Continue

Tags: Dealership, marketing, plus, Google, D'Andrea

Future Headline: Disney and Google Partner to Buy 100 Auto Dealerships

Started by Mark Dubis in Automotive Industry Future - Predictions. Last reply by Brian Bennington yesterday. 15 Replies

This article originally appeared on Driving Sales but  I wanted to share it with the Dealer Elite community. (I recently entered a time warp which took me two years into the future.  While there I read this article in the March 2016 issue of Automotive News.) 9:45 am U.S. ET | March 15, 2016 This week Google and The Walt Disney Company announced their partnership to establish a new company, Disney Motorcars, which has agreed to purchase 100 new car dealerships in five states.  They plan on…Continue

The Importance of 'True Grit' in Business

Started by IC. Collins in dealerELITE Professional Experience yesterday. 0 Replies

BY DAVID A. FRANKEL @DAVIDAFRANKELShared: From your friends TechAutoCareers.com® the online resource for the Automotive Sales Consultant™ Great leaders must be adaptable and single-minded in pursuit of their goals. One rainy weekend afternoon recently, I was able to convince my teenage daughter to take a break from texting and watch the movie True Grit with me. She had started reading the Charles Portis classic on her Kindle last summer, and her progress getting through the book was slow, with…Continue

Be Prepared for the Shift in Car Buying

Started by Mike Elliott in Sales Forum on Saturday. 0 Replies

(From AutomotiveDigest.com)      As car shop­pers increase the use of the Inter­net to pre­pare for their “buy”, alert deal­ers are using every com­mu­ni­ca­tions tool pos­si­ble includ­ing tex­ting & chat to con­nect and con­vert leads to sales. Dealer sales must now really be pre­pared to han­dle this new con­sumer who knows what they want.  Take less than two min­utes to see and hear how Scott Pech­stein of Auto­by­tel tells you how to use “mouse­traps” to cre­ate avenues of…Continue

Tags: Auto­by­tel, Scott, Pech­stein, management, dealership

AutoBlog News Feed

Max Max Fury Road shows a new road warrior in its latest trailer

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Mad Max Fury Road Trailer

Mad Max is finally returning to the big screen nearly 30 years after its last installment. The new, long-awaited Mad Max: Fury Road will bow in 2015. This doesn't appear to be just some cash-in, nostalgia-based reboot, either. George Miller wrote and directed the latest entry, just as he did all three previous movies in the series. The teaser trailer, released at San Diego Comic-Con, has hit the Web, and its dark view of the post-apocalypse looks, if anything, even more grim than the earlier ones.

Mel Gibson is no longer the titular hero, with Max now being played by Tom Hardy. Thankfully, the supercharged Pursuit Special still appears to play a role, though. Charlize Theron co-stars as a woman fighting against the horrors of the post-apocalypse, just like Max.

From the trailer, the latest installment seems to be playing up the sci-fi elements more than the previous films with modern, computer-generated special effects. Don't worry, though, there are still a good number of real-world shots on display with cars going up in fiery explosions and actually crashing. With a release not scheduled until next year, there's still time to catch up on the series, and it's well worth it for some of the best vehicular stunts ever put on film. Scroll down for an early preview of Mad Max: Fury Road.

Continue reading Max Max Fury Road shows a new road warrior in its latest trailer

Max Max Fury Road shows a new road warrior in its latest trailer originally appeared on Autoblog on Mon, 28 Jul 2014 14:57:00 EST. Please see our terms for use of feeds.

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Automotive News - Dealers

Ford hikes revamped F-150 pickup prices as much as $3,385

Ford is raising prices on the new 2015 aluminum-bodied F-150 pickup by $340 to $3,385, or 1 percent to 7 percent, and has trimmed the number of models to five from 11.

VW, Ford, Nissan eye China's entry-level market

Global automakers have long been reluctant to sell cheaper vehicles in China as they seek to protect their healthy profit margins. But now foreign automakers are moving into China's entry-level segment in a quest for market share.

Ford, Ram quarrel over heavy-duty pickup towing title

Ford Motor Co. is threatening legal action if Ram keeps claiming that its pickups offer "best-in-class" towing. Ram's response? In so many words, it's telling Ford to go pound sand.

Targeted digital ads start with car color

New York digital marketing company Eyeview is betting that its color-morphing capabilities will trigger an emotional reaction from consumers who spent time researching a vehicle and likely visualized themselves in it.

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Wards Auto Dealer News Feed

TRW'S Electric Park Brake Technology Gains Momentum With Japanese Automakers

http://photos.prnewswire.com/prnc/20140728/130522 LIVONIA, Mich., July 28, 2014 /PRNewswire/ -- TRW Automotive Holdings Corp.

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Standard Motor Products, Inc. Announces Second Quarter 2014 Earnings Conference Call

NEW YORK, July 28, 2014 /PRNewswire/ -- Standard Motor Products, Inc. (NYSE: SMP), an automotive replacement parts manufacturer and distributor, is scheduled to report its earnings for the three months and six months ended June 30, 2014 on Wednesday, July 30, 2014, before the opening...

Subaru Driver Isachsen Rebounds with Career-Best 2nd Place Finish at Red Bull GRC Charlotte

http://photos.prnewswire.com/prnc/20140728/130564 CHERRY HILL, N.J., July 28, 2014 /PRNewswire/ -- Subaru Rally Team USA driver Sverre Isachsen battled his way to an impressive 2nd Overall finish at Red Bull Global Rallycross Charlotte, held on The Dirt Track at Charlotte Motor Speedway.  Isachsen

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Automotive News - Breaking News

2015 Cadillac ATS offers wireless charging dock

General Motors will offer wireless charging for smartphones for the first time in the 2015 Cadillac ATS sedan and coupe when they are launched this fall.

Ford hikes revamped F-150 pickup prices as much as $3,385

Ford is raising prices on the new 2015 aluminum-bodied F-150 pickup by $340 to $3,385, or 1 percent to 7 percent, and has trimmed the number of models to five from 11.

Akerson says GM's problems were worse than execs thought

Former General Motors CEO Dan Akerson said the automaker's delayed ignition switch recall was indicative of a flawed corporate culture that was worse than he and other executives had originally recognized.

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