"You can’t teach mental toughness, you must hire it in. Look at an applicant’s life; what they’ve been through, stuck with & overcome."
Loading
What is dealerELITE?
Latest Activity
- Top News
- Everything
Dave Anderson posted a status"Having a great time with my class in Chicago. Yesterday we covered personal leadership & creating culture; today it’s building the team"
Dave Anderson posted a status"Adversity may stall your vision, passion & momentum, but don’t let it steal them. When you hit a wall bounce, don’t splatter."
Keith Shetterly posted a blog postThe First Public Dealer Data Guarantee
Over a year ago, in January 2012, CAR Research XRM made a public commitment to protecting both the dealer’s data and the dealer’s business interest around that data in their “Data Safety Guarantee” announcement: http://www.carxrm.com/news.php?id=1. Additionally, both I as an eCommerce Director and consultant (then) and Pat Kelly as COO of CAR Research had these things to say on video that February of 2012 at the NADA convention: I proudly…See More
Richard Holland posted a blog postCreating Customer Loyalty through Consistency
Hotel chains across the country have long had problems with customer loyalty due to an inconsistent customer experience. In researching the problem it was found that the prime reason for the disparity in customer experience was due to the growth of each major brand. Hotel chains were acquiring new…See More
Bill Cosgrove posted a blog postCan Enterprise Tech Avoid The Fate Of The Automobile Industry?
“Only the paranoid survive”– Former Intel CEO Andy GroveThings seem so good in the enterprise technology…See More
DealerELITE's discussion was featureddealerElite: Developed to be an Automotive educational site
We would like to thank all our members for maintaining focus on motivational, educational, & inspirational discussions, blogs, and videos! dealerElite is a No self promoting Zone! (Yes: Video Testimonials are considered Self Promoting) dealerELITE has a couple simple rules to follow:- Be polite and courteous to each other- "Do not "self-advertise" too much, otherwise dE may remove you as a memberIf either of these two rules are broken, dealerELITE has the right to make changes to your…See More
DealerELITE's blog post was featuredWho is the Next Big Automotive Trainer?
For those of us who have been in the automotive business for more than 30 years certainly have heard of Zig Ziglar, Joe Girard, and Jackie B. Cooper. For those of us who started in the automotive business within the last 10- 20 years have heard of Dave Anderson, Jim Ziegler, David Lewis,Grant Cardone,Tom Stuker and Joe Verde. But now with social media in full swing and the Internet being able to give every one of us a louder voice, who in your opinion is the next BIG up and coming automotive…See More
James A. Ziegler commented on James A. Ziegler's blog post Jim Ziegler wants to know: Double Cross or NOT a Double-Cross?"UH-OH CHRYSLER-DIGITAL IS TELLING DEALERS....Chrysler-Digital is saying- Yes, we are sending your inventory feed to CarGurus.com.BUT, to cancel CarGurus.com from Chrysler Digitl, you will need to cancel all of our other feeds too. We DO NOT have the…"
James A. Ziegler posted a status"HOW TO TAKE CARGURUS.COM OUT OF VIN SOLUTIONS CRM OUTBOUND INVENTORY FEEDS AT YOUR DEALERSHIP....
http://ning.it/11ZhRvi..."
James A. Ziegler commented on James A. Ziegler's blog post Jim Ziegler wants to know: Double Cross or NOT a Double-Cross?"HOW TO TAKE CARGURUS.COM OUT OF VIN SOLUTIONS CRM OUTBOUND INVENTORY FEEDS AT YOUR DEALERSHIP....
https://www.facebook.com/photo.php?fbid=524645607595781&set=p.5..."
Mr. Natural posted a status""In all human affairs there are efforts, and there are results, and the strength of the effort is the measure of the result." James Allen"
James A. Ziegler commented on James A. Ziegler's blog post Jim Ziegler wants to know: Double Cross or NOT a Double-Cross?"UH-OH CHRYSLER-DIGITAL IS TELLING DEALERS....Chrysler-Digital is saying- Yes, we are sending your inventory feed to CarGurus.com.BUT, to cancel CarGurus.com from Chrysler Digitl, you will need to cancel all of our other feeds too. We DO NOT have the…"
Bobby Compton posted a status"Don't overreact to rude people, acknowledge those who are kind; a life with less aggravation is to enjoy peace of mind!~"
Tylin Senvardarli posted a status"Paid social media advertising: is it worthwhile? http://ning.it/12v9SkH"
Too many dE notifications?
Photos
DealerELITE | The most recognized automotive social network in the world. Sign-up now to engage with the best and brightest of our industry!
Videos
dE Groups
TOP 5 Videos This Week
2. Dave Anderson Live Presentation Clips from Best Training Day Ever...Orlando.
Added by Dave Anderson on May 15, 2013
TOP 5 Photos This Week
About
Motivational | Educational | Inspirational
Learn More About MultiChannel Marketing... Click on Cobalt Ad below to download eBook
Motivational | Educational | Inspirational
Chris Saraceno Recommends the Service Turn Solution!
Featured DealerELITE Members
Schedule an ELEAD1ONE Demo - Click Ad Below
Top Content of the WEEK
AutoCon 2013 - The AutoConnections Conference and Exposition is September 4 to 6, 2013 at Aria Las Vegas - The Total Package!
Motivational | Educational | Inspirational
TOP Featured Blogs
Strategy for Success: First, Hire the Right People (+ Tips on How to Hire Them)
A common perception of what makes a business successful is as follows: the leader is a genius who has a vision, defines the strategy, and all the employees work to make that vision into a reality.
The reality, however, is far different. In the best-selling business book, “Good to Great: Why Some Companies Make the Leap and Others Don’t,” by Jim Collins, a team of researchers discovered that the most successful leaders focus on getting the right people on board before they set…
NCM Institute wants to know: Do Record Profits Threaten Shaky Fundamentals ?
A quick look at the current state of auto retailing would suggest that things are good. Tough times (and a couple of notable bankruptcies) have thinned dealer ranks. Although pressures are mounting, the manufacturers are still demonstrating discipline around production volumes. Most importantly, customers are returning to showrooms.
Add all factors together and the result is that volumes and margins on both new and pre-owned vehicles are strong. So strong, in fact, that many…
There Are Only 86,400 Seconds In A Day-Don't Waste Them.
The importance of time is something that we must never take for granted. As we know the time that we have here on Earth is limited and it's imperative that we don't look back over our life when we get older and say "I wish I had of." I remember…
Automotive Sales Training -Five Tips for Beginning Sales People
1. Educate Yourself
Don’t wait for managers or anyone else to give you the sales education you need. Unfortunately, the automobile industry has been stuck for years in a, “Throw them in and see if they can swim mentality.” Some dealerships take new recruits to a meeting room and have them watch training tapes for a day and expect them to be trained. Neither of these options will increase your odds for success.
Begin a massive self-education program that will…
Yahoo confirms $1.1B purchase of Tumblr, “promises not to screw it up”
Yahoo is investing big-time in the social media. The company announced today that it has purchased Tumblr, the popular blogging and social media network, for $1.1 billion.
"I'm delighted to announce that we've reached an agreement to acquire Tumblr!," Marissa Mayer, the CEO of Yahoo, announced on her own…
Support Your dealerELITE Sponsors
Blog Posts
The First Public Dealer Data Guarantee
Posted by Keith Shetterly on May 23, 2013 at 7:33am 0 Comments 0 Likes
Over a year ago, in January 2012, CAR Research XRM made a public commitment to protecting both the dealer’s data and the dealer’s business interest around that data in their “Data Safety Guarantee” announcement: http://www.carxrm.com/news.php?id=1. Additionally, both I as an eCommerce Director and consultant (then) and Pat Kelly as COO of CAR Research had these things to say on video that February of 2012 at the NADA…
Continue Creating Customer Loyalty through Consistency
Posted by Richard Holland on May 23, 2013 at 7:20am 0 Comments 0 Likes
Hotel chains across the country have long had problems with customer loyalty due to an inconsistent customer experience. In researching the problem it was found that the prime reason for the disparity in customer experience was due to the growth of each major brand. Hotel chains were…
Can Enterprise Tech Avoid The Fate Of The Automobile Industry?
Posted by Bill Cosgrove on May 22, 2013 at 8:44pm 0 Comments 0 Likes
PCG To Unveil Trade Secrets For Advanced SEO Practices
Posted by Brian Pasch on May 22, 2013 at 1:03pm 0 Comments 0 Likes
Join the PCG Digital Marketing team tomorrow, May 23, at 1PM EST as they discuss advanced metrics for measuring success. Lead by Chief SEO Strategiest Matthew O'Such, this free webinar will help dealers understand how to use Google Analytics and other website platform reporting tools.
Don't miss out, click the link below to register:
High Impact Direct Mail Sales
Posted by Chuck Brumm on May 22, 2013 at 11:30am 0 Comments 0 Likes
My name is Chuck Brumm, with Peak National Promotions. I have been in the automotive sales, training and management for many years and have a great understanding of all aspects of the business.
Peak National Promotions is a full service High Impact Direct Mail company that WILL bring traffic through the door and maximize every sales opportunity to it's fullest capacity with or without an experienced staffed customer retention closer. Most importantly, providing…
Continue
ActivEngage Employees Raise $2,600 for Cancer Research and Relay For Life
Posted by Rebecca Kon on May 22, 2013 at 11:00am 0 Comments 0 Likes
May 22, 2013 (Orlando, FL) -- ActivEngage, the most trusted brand in automotive live chat, and its employees participated in a local Relay For Life event and raised over $2,600 for the American Cancer Society. ActivEngage began participating in the Relay for Life event two years ago and were excited to continue the tradition in 2013.…
Continue
It’s Not Just Social. It’s Search. It’s Reputation. It’s Presence.
Posted by JD Rucker on May 22, 2013 at 9:00am 1 Comment 1 Like
Take a look at those familiar little icons in the top right corner of the screenshot above. Four of the primary social media sites’ logos adorn a prominent position on the homepage. It’s not an uncommon sight. Some put them at the top. Other put them at the bottom. Some make them large and prominent. Others make them small and subtle. One way or another, most dealerships put…
Continue
Different Strategies For Contacting Internet Leads
Posted by J.R. Batchelor on May 21, 2013 at 11:03pm 2 Comments 2 Likes
We all are aware of the fact that we only have a 11-14% connection ratio when contacting Internet leads. And we also know that the hardest part of the job for Internet Coordinators is getting people on the phone which leads to a very valid point that we must ask and that is are we maximizing…
ContinueReduce Sales Department Turnover and Hire More Winners
TOP Featured Discussions
Which is More Important: Social Media Marketing or Reputation Management?
I can already hear one of the arguments.
"They're one in the same. A good strategy applies both simultaneously."
While I agree with the statement, one that I've heard many times, I still would like an answer and discussion about one or the other.
For this discussion (so we don't get into the topic of definitions), social media would be the art and science of promoting the dealership and…
Breaking News: Changes at AutoTrader
Chip Perry, who has been with AutoTrader.com since its inception has been admired by Dealers and the AutoTrader team has announced he was leaving the Autotrader Group effective May 1. Chip served as president and CEO of AutoTrader.com, was the company’s first employee in 1997 when asked by Manheim to launch the company. Since then, AutoTrader.com has grown to become the world’s largest automotive marketplace and Chip Perry has become widely recognized as a pioneer of the…
Who moved my cheese?
I took a break today and read the book again called " Who moved my Cheese? " It is a timeless classic to say the least. You know maybe it is time for dealers to make this book required reading again. When I first started in management it was required reading for me.
There is way too much time spent in the past and blaming other people, other applications and not enough time spent getting back to the basics of being a hunter and a farmer in the sales profession and looking for…
Cars.com and Auto Trader, Get Rid of One?
Currently our dealership advertises on both Cars.com and Auto Trader. My GSM is convinced we do not need to be on both, and that we will sell the same amount of cars if we drop one. I have a lot of hesitations about this. Over the past 6 months we have sold 11 cars from Auto Trader and 15 cars from Cars.com; not to mention the cars we have sold from our website due to the traffic from Auto Trader and Cars.com.
Since we are locked in with lower rates with Auto Trader he…
A BDC that only does OUTBOUND calls?
I'm starting with a small sales BDC (only two people) and I'm hoping to expand over time but my GM will only let my BDC do out bound calls. So, that means no incoming calls and no internet pops!I'm hoping to 'wow' them enough with my talented reps that he will at least give us the incoming calls. I trying to figure out how to compensate them enough so that they'll stick around and be motivated to make outbound calls all day. Has anybody ever worked an only outbound BDC and what incentives did…Mark Your Calendars To Attend The AutoConnections Conference - AutoCon 2013
Forum
Which is More Important: Social Media Marketing or Reputation Management?
Started by JD Rucker in Social Media and Reputation Management. Last reply by JD Rucker on Saturday. 3 Replies 2 Likes
I can already hear one of the arguments."They're one in the same. A good strategy applies both simultaneously."While I agree with the statement, one that I've heard many times, I still would like an answer and discussion about one or the other.For this discussion (so we don't get into the topic of definitions), social media would be the art and science of promoting the dealership and communication with customers through sites like Facebook, Twitter, or Pinterest amongst others, while reputation…Continue
Cars sold from your Internet Department
Started by Jackie Cahill in Ask an AUTOMOTIVE PROFESSIONAL. Last reply by Richard Robbins on Monday. 7 Replies 1 Like
Hi Everyone,I am trying to compare the production of my BDC with other dealerships. We are a one rooftop dealership in the north east with about 200 new &100 used. I have 2 BD Agents. We average about 80 appointments a month with 27 sold units.How many appointments and sold units are you guys doing? How big are your departments/BDCs?I want to compare our production. Are we low performing, average, etc?Any feedback would be greatly appreciated!As always, thank you!Jackie Continue
Tags: BDC
Do You Consider SEO and/or PPC Part of Your Marketing or Advertising Budget?
Started by JD Rucker in Advertising/Marketing Forum on Friday. 0 Replies 1 Like
For some dealers, there's no distinction. For others, they have two (or more) distinct buckets for their budgets. TV, radio, media buys, etc. might go in to advertising while websites, online listing, etc. go under marketing.Where does search fit in? Is it advertising because you're buying better paid or organic listings to increase your exposure, or is it marketing because it's normally associated with websites and landing pages?I've heard compelling arguments for both and I know which way I…Continue
AutoMax & Red Cross Oklahoma Tornado Relief Effort – Matching Contributions
Started by Craig Lockerd in OTHER - Does Not Fit Any Predefined Category 19 hours ago. 0 Replies 1 Like
In response to the devastation brought on by the tornado that swept through the city of Moore, Oklahoma, AutoMax Recruiting and Training, LLC announces a commitment to help those most in need. Our heartfelt condolences go out to all who have been affected by the tornado. Our commitment as an organization is to support one another in good times and in bad.AutoMax Recruiting and Training, LLC has donated $1000.00 to the American Red Cross. We are contacting all our clients, vendors and…Continue
dealerElite: Developed to be an Automotive educational site
Started by DealerELITE in Ask an AUTOMOTIVE PROFESSIONAL. Last reply by Jim Mahoney Aug 9, 2012. 13 Replies 19 Likes
We would like to thank all our members for maintaining focus on motivational, educational, & inspirational discussions, blogs, and videos! dealerElite is a No self promoting Zone! (Yes: Video Testimonials are considered Self Promoting) dealerELITE has a couple simple rules to follow:- Be polite and courteous to each other- "Do not "self-advertise" too much, otherwise dE may remove you as a memberIf either of these two rules are broken, dealerELITE has the right to make changes to your…Continue
Would you be willing to dump your Facebook page altogether and start fresh?
Started by JD Rucker in Social Media and Reputation Management yesterday. 0 Replies 0 Likes
Facebook has a big problem. Unfortunately, talking to them about it revealed that they don't consider it a big problem. This can be for two reasons - either they really don't consider it to be a big problem or the effort it would take to fix it is more than they're willing to invest right now.The problem is this - you can…Continue
Tags: Social Media, Social, Facebook
Overpaid?
Started by James Bunting in Dear Abby (dealerELITE) - Advice Needed 19 hours ago. 0 Replies 0 Likes
Here's the backstory:Our internet team has grown over the last several years, both in terms of personnel and responsibilities As manufacturer and customer expectations have become more exacting, our appointment setters have necessarily stepped up to the plate. We had no choice: if the customer knows about Edmunds' TMV, you'd better know how TMV works. If a customer is also considering an off-brand unit, you'd better be ready to explain why your vehicle makes for a better investment. If a…Continue
Traditional Advertising, is it truly over as many might say?
Started by Bobby Compton in Ask an AUTOMOTIVE PROFESSIONAL. Last reply by Tom LaPointe Dec 4, 2012. 85 Replies 5 Likes
Traditional Advertising, is it truly over as many might say?I've found that there are different environments, climates and demographics that call for traditional advertising! Although Social Media is on the move and in my opinion will be sooner than later, the #1 source to reach a customer, traditional advertising must not be counted out!In some towns the paper is still King, while in others a local T.V. station is King and believe it or not in some towns Radio is King.While the hot topic of…Continue
Tags: BOBBY, COMPTON, LIVE, AUTOS, dealerELITE
AutoBlog News Feed
Chevy Spark EV priced at $27,495; will lease for $199/month
Filed under: EV/Plug-in, Chevrolet
The Nissan Leaf, the Fiat 500e and now the 2014 Chevy Spark EV 1LT. Three different electric hatchbacks that can all be had for the same low lease price: $199 per month. The Spark even has the same appealing $999 down payment as the Fiat (the Leaf's is $1,999) and both require 36-month leases, so the cost of these two city runabouts is identical, at least at the base level. The one potential hiccup: Chevy says it's a "low mileage lease," and you'll pay 25 cents a mile for each mile over 12,000 per year. Considering these are urban-minded vehicles with limited ranges, however, that doesn't seem like as pressing an issue.
If you want to buy a Spark EV outright, General Motors will ask you for $27,495, a figure that will drop to $19,995 for anyone who qualifies for the full $7,500 federal tax credit. That's a good deal for EVs, but the gas-powered Spark starts at just $12,185. Before Fiat announced its low lease deal last month, all GM would say is that the Spark EV would cost somewhere "under $25,000 with tax incentives." Well under, apparently.
The Spark EV goes on sale in California and Oregon in the middle of June. The car is rated at 119 MPGe combined and has a range of 82 miles. When that's not enough, DC quick charging with the SAE combo charger will refill the battery to 80 percent in about 20 minutes (when such DC stations stations become available, since the Spark is not compatible with the already-available CHAdeMO stations).
Continue reading Chevy Spark EV priced at $27,495; will lease for $199/month
Chevy Spark EV priced at $27,495; will lease for $199/month originally appeared on Autoblog Green on Thu, 23 May 2013 00:01:00 EST. Please see our terms for use of feeds.
Permalink | Email this | CommentsThis Month's AS Magazine
Please Support DealerELITE Sponsors
TOP 5 Contributing Members This Week
Please show your support for dealerELITE sponsors
Please Show Your Support dealerELITE Sponsors
Training Solutions
dE Survey
Chris Saraceno Recommends Service Turn
dE Social
Dave's Corner
Dave Anderson's Blog
Birthdays
Events
-
FREE Webinar: How to Double Your Sales in Half the Time (Seriously!)
May 23, 2013 from 12pm to 1pm – http://www.dealeron.com/webinar/events/how-to-double-your-sales-in-half-the-time/
A webinar featuring Jim Ziegler talking about his legendary sales and follow-up skills. In this session, the legendary Jim Ziegler discusses sales, prospecting and customer follow-up. In this content…
Organized by Eliana Raggio | Type: webinar, free
0 Comments 0 Likes
-
Used Vehicle Academy - Orange County, CA
June 11, 2013 to June 12, 2013 – Orange County, CA
$1,295/person / 3 @ $1,000 person • Measuring Profitability • Improve Departmental Profitability • Advertising, and Merchandising Ideas • Technology, Websites and Social Media • Sales Recruitme…
Organized by Jay Prassel | Type: training
0 Comments 0 Likes -
F&I Week presented by Automotive News
June 11, 2013 at 1pm to June 13, 2013 at 4pm – Online
Don't miss the year's leading F&I event! Last year over 1,000 dealership principals, owners, F&I managers, F&I staff, compliance officers, internet managers and more attended the ONLY dig…
Organized by Sarah Gorajek | Type: online, conference
0 Comments 0 Likes
-
Mastering Special Finance
June 12, 2013 at 8am to June 13, 2013 at 7pm – Kansas City, MO
In this two-day NCM class, special finance expert Greg Goebel shares his comprehensive plan to build and grow your special finance operation to return higher volume and greater profits for your deale…
Organized by Brett | Type: workshop
0 Comments 0 Likes
-
FREE Webinar: The 13 Metrics That Matter Most
June 13, 2013 from 12pm to 1pm – http://www.dealeron.com/webinar/events/the-13-metrics-that-matter-most/
There are literally 100’s of different metrics that are available to us at a dealership…and it is often confusing and overwhelming to figure out what to do with all that great information. Many use t…
Organized by Eliana Raggio | Type: webinar, free
0 Comments 1 Like
-
Automotive Customer Centricity Summit 2013
June 18, 2013 from 8am to 8pm – Ritz-Carlton, Marina del Rey
Surviving the Perfect Storm - Winning with Evolving Customers The Automotive Customer Centricity Summit is a unique event featuring: Real expertise on key topics Exclusive environment for senior exe…
Organized by Jon Munzel | Type: executive, summit
0 Comments 0 Likes
Automotive News - Dealers
European carmakers decline on weakening China manufacturing
Volkswagen, PSA and Renault all dropped 5 percent or more after preliminary data showed Chinese manufacturing is unexpectedly contracting.GM prices Chevy Spark EV below $20,000 after tax credits
GM will price its new Chevrolet Spark electric vehicle at $27,495, including destination charges and before federal tax credits, placing it among the cheapest EVs on the market.Daimler may sell company-owned German dealerships to cut costs
Daimler may sell four company-owned Mercedes-Benz dealerships in Germany to cut costs and help close a profitability gap with rivals BMW and Audi.For happier customers, sales and FandI need to talk
Good communication between sales and finance staff cannot be overstated. That's my takeaway from reading a recent chat on a Facebook page shared by finance managers.Recent National Job Listings
Badge
Wards Auto Dealer News Feed
Chrysler Gambles on Fun Fiat 500e
Vehicle Test Drives
'13 Fiat 500e
There’s something a bit more aggressive about the electric 500 than the Pop or Lounge gasoline-powered versions. Designers note the stance is slightly wider (to accommodate the battery), and the body sits lower.Controversial Anti-Camera Ticket Website Puts Consumers in the Driver's Seat
LOS ANGELES, May 23, 2013 /PRNewswire/ -- RedLightCameraTicket.net (http://redlightcameraticket.net/), a new website for drivers victimized by automated traffic enforcement cameras, is providing motorists with the information required to fight and beat red light and speed camera...Online Review Sites, Social Media Influencing Car Buyers, Study Shows
Automotive News - Breaking News
Former Saab Chairman Muller to be summoned in tax inquiry, report says
A Swedish prosecutor wants to question former Saab Automobile Chairman Victor Muller as part of an inquiry into suspected tax offenses at the automaker, a Swedish newspaper reported.GM prices Chevy Spark EV below $20,000 after tax credits
GM will price its new Chevrolet Spark electric vehicle at $27,495, including destination charges and before federal tax credits, placing it among the cheapest EVs on the market.Ford to shutter Australia car, engine plants in 2016
Ford, saddled with high costs, falling sales and financial losses, will close its Australian car and engine assembly plants in 2016, ending almost nine decades of manufacturing in the country.Gentex CFO leaves but will work with supplier as consultant
Gentex, a maker of rearview mirrors and electronics parts, said its CFO and vice president of finance has left the company but will remain a consultant with the supplier.© 2013 Created by DealerELITE.
