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Mike Elliott posted a discussion

Be Prepared for the Shift in Car Buying

(From AutomotiveDigest.com)      As car shop­pers increase the use of the Inter­net to pre­pare for their “buy”, alert deal­ers are using every com­mu­ni­ca­tions tool pos­si­ble includ­ing tex­ting & chat to con­nect and con­vert leads to sales. Dealer sales must now really be pre­pared to han­dle this new con­sumer who knows what they want.  Take less than two min­utes to see and hear how Scott Pech­stein of Auto­by­tel tells you how to use “mouse­traps” to cre­ate avenues of…See More
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IC. Collins posted discussions
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Mike Vogel updated their profile
14 hours ago
steven chessin commented on Rebecca Kon's blog post Your Dealership's Staff Wants a Culture of Appreciation
""Thanks for reading, Larry and Steven! :-)" exactly my point - civilized people do it naturally"
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Daniele Rozzoni and Mike Elliott are now friends
18 hours ago
Rebecca Kon commented on Rebecca Kon's blog post Your Dealership's Staff Wants a Culture of Appreciation
"Steven, I agree - naps are calorie free and so much better for you!Yes Larry! It can be the smallest gesture, but it can make a difference in a big way!Thanks for reading, Larry and Steven! :-)"
18 hours ago
DealerELITE's blog post was featured

So You Think You Could Sell Cars? Take The Car Sales Challenge

Did you ever wonder if you would be good at selling cars in today's market?Does the sales applicant in front you have the traits needed to succeed in Sales at your dealership ?Why do some Sales Consultant's succeed when others don't?  Now you have an opportunity to find out! dealerElite  searched for and found the World's Most Effective Sales Aptitude Assessment.   All dE members and their friends now have the opportunity to use "The Car Sales Simulator" until the end of The Month . Take the…See More
19 hours ago
DealerELITE commented on Stan Sher's blog post Increase After Sale Product Penetration Through Automotive Guest Relations (BDC)
"Stan thank you for sharing"
19 hours ago
Stan Sher's blog post was featured

Increase After Sale Product Penetration Through Automotive Guest Relations (BDC)

What?It is time to talk about the F&I department in the dealership and how the BDC (GRC) department can help improve product penetration. The typical discussion with regards to business development is always about lead handling and appointments. The BDC discussion is one that can go on for hours and even days because it is…See More
19 hours ago
jeff sterns's blog post was featured

Fill the Gaps in Lead Generation with Chat

One of the most disturbing trends we're seeing on dealer websites is when they use chat areas as another contact form. It's true that chat is a way to generate leads, but when collecting contact information is the primary goal, the whole point of chat is missed.Here are some things that we have found to be true with chat that…See More
21 hours ago
steven chessin commented on Rebecca Kon's blog post Your Dealership's Staff Wants a Culture of Appreciation
"Rebecca - I just noticed - Larry said, "very well written" -- I wrote "great idea" ---- appreciation is natural  - lack of appreciation is un-natural. In every baseball game you see congrats after runs are scored and in the…"
22 hours ago
Paul Potratz posted a blog post

You spend how much on coffee?

You can't expect to see an increase in overall sales if you're afraid to put money towards your advertising budget. Freeing up budget is easier than it sounds, especially if you know how your current allocation of funds should be laid out.On this week's Hard Facts, Samantha helps you crunch the numbers and offers opportunities for aligning your sales goals with your advertising budget. See More
22 hours ago
Mike Elliott commented on sara callahan's blog post Vendors: Don’t Be So Darn Annoying!
"Great advice for we vendors. Thanks for posting this."
23 hours ago
Rebecca Kon posted a blog post

The Top Ten Auto News Stories of the Week: July 19 - 25

We love bringing you the top news stories and blogs for the auto industry each week! Staying up with the trends and changes in the industry and car buyer behavior makes our business better, and we know it can really revolutionize yours too! So enjoy these articles and pat yourself on the back for realizing that the world…See More
yesterday
Timothy Marvel posted a status
"Would you read a book on attitude, if it only took 10 seconds a day?"
yesterday
Larry Hayes commented on Rebecca Kon's blog post Your Dealership's Staff Wants a Culture of Appreciation
"Very well written Rebecca, I agree with this. A pat on the back goes a long way, it shows that your hard work and dedication is appreciated."
yesterday
Mike Elliott posted a discussion

Used Car Prices Fall for Third Straight Month in July. How will this affect re-marketing and trade in values?

Late-model used-car prices dipped below $23,000 in July for the first time this year, settling at $22,919. That's a 0.78 percent drop from June, and it's the third month in a row that prices have dropped.Related: What’s the Most Affordable Car in 2014?The Hyundai Sonata Hybrid's price fell the most in…See More
yesterday

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TOP Featured Blogs

Fill the Gaps in Lead Generation with Chat

One of the most disturbing trends we're seeing on dealer websites is when they use chat areas as another contact form. It's true that chat is a way to generate leads, but when collecting contact information is the primary goal, the whole point of chat is missed.

Here are some things that we have…

Increase After Sale Product Penetration Through Automotive Guest Relations (BDC)

What?

It is time to talk about the F&I department in the dealership and how the BDC (GRC) department can help improve product penetration. The typical discussion with regards to business development is always about lead handling and appointments. The BDC discussion is one that can go on for hours…

What's the NEW TOP Reason Women Buy?

Today's Women’s Wednesday we are focusing on the new top reason women are buying from their sales advisor. Trust has always trumped price when it comes to buying from a sales advisor, but now, in our latest mid-year #bigdata report directly from women's reviews, “trust” no longer has the top spot.

R-E-S-P-E-C-T! Aretha Franklin couldn’t define it better. Respect is now the #1 prerequisite to trust in the formula to selling to women.

The top 5 reasons women buy from their sales…

Why customers keep coming back to your dealership

Greetings Friends,   

 

The price of your services is not what keeps your customers coming back to your dealership. It is the amount of care you give them. When we are directed by the discounted price alone, we are developing the wrong kind of culture.

 

Click the link below to find out how to develop a caring culture in your dealership.

 …

Blog Posts

You spend how much on coffee?

Posted by Paul Potratz on July 25, 2014 at 12:37pm 0 Comments

You can't expect to see an increase in overall sales if you're afraid to put money towards your advertising budget. Freeing up budget is easier than it sounds, especially if you know how your current allocation of funds should be laid out.

On this week's…

Continue

The Top Ten Auto News Stories of the Week: July 19 - 25

Posted by Rebecca Kon on July 25, 2014 at 10:08am 0 Comments

We love bringing you the top news stories and blogs for the auto industry each week! Staying up with the trends and changes in the industry and car buyer behavior makes our business better, and we know it can really revolutionize yours too! So enjoy these articles and pat yourself on the back for…

Continue

Fill the Gaps in Lead Generation with Chat

Posted by jeff sterns on July 25, 2014 at 2:00am 0 Comments

One of the most disturbing trends we're seeing on dealer websites is when they use chat areas as another contact form. It's true that chat is a way to generate leads, but when collecting contact information is the primary goal, the whole point of chat is missed.

Here are some things that we have…

Continue

Sometimes It’s Better To Cut Your Losses

Posted by Richard Holland on July 24, 2014 at 9:48am 0 Comments

I am sure many of you have heard about the recent customer service debacle involving Comcast over the past week. In case you aren’t familiar with what happened, a customer called into their service center attempting to cancel his service after almost a…

Continue

Increase After Sale Product Penetration Through Automotive Guest Relations (BDC)

Posted by Stan Sher on July 23, 2014 at 2:40pm 3 Comments

What?

It is time to talk about the F&I department in the dealership and how the BDC (GRC) department can help improve product penetration. The typical discussion with regards to business development is always about lead handling and appointments. The BDC discussion is one that can go on for hours…

Continue

BLACK BOOK ADDS ANIL GOYAL TO EXECUTIVE TEAM

Posted by Black Book on July 23, 2014 at 2:35pm 0 Comments

Black Book announces the addition of Anil Goyal to its executive team serving as Vice President of Analytics and Strategic Relationships. Best known for providing timely, independent and accurate vehicle valuation data, the addition of Mr. Goyal enables Black Book to broaden its reach into data and trend analysis for customers in a variety of leading industries.



Mr. Goyal comes to Black Book with a deep background in strategy and has held a number of senior positions in the…

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TOP Featured Discussions

6 Infallible Ways to Earn Respect

BY GEOFFREY JAMES ~ Edited by I.C. Collins

There's no management tool more important than respect. Here's how to make sure you're getting it.

Business may be all about money, but the currency that's traded inside every organization is respect.

If you command respect, people listen when you talk and take action when asked. If you don't command respect, well, everyone's just laughing behind your back.

Contrary to popular…

‘Google My Business’ Is Improving How Local Automotive Dealerships Understand and Connect with Customers

Google has announced its new streamlined approach for businesses to easily manage their digital presence within Google’s search engine, Google+ and Google Maps . This new update offers businesses one logical dashboard where they can easily manage and update information such as their address, phone numbers, store hours, etc., as well as share content and photos, and read and respond directly to reviews.

Google My Business also includes the ability…

Are You Committed To Your Future

We love the stories of the average person who gets in the automotive sales industry and makes $100,000 their first year.

The problem is these stories and these individuals are the exception, not the rule.

They end up reinforcing the "get rich quick" easy money mentality. A newbie starts and after a week or two starts questioning why he isn't making a "boatload" of money yet.

He's frustrated because he's made the exceptional, rare case…

Buyers are Liars. 17 Fibs that Buyers Tell

"Buyers are Liars" is a favorite phrase of a Sales VP I know, and she's RIGHT! (Here's a funny article  from a posting on Motor Trends Blog)

One afternoon I upped (approached) a man in the Trucks Department. I'll call him Mr. Hawthorne. He was wandering around with his son, looking at the brand-new Gargantuan Crew Cabs. He told me he was just killing time while his oil was being changed.…

6 Tips to Auditing Your Business’s PPC Campaigns

Whether you’re building your own PPC campaigns or working with a PPC vendor or agency, it’s important for business owners to understand how to evaluate their AdWords campaigns. To help you ensure you’re getting the most out of your campaign, and provide some guidelines to assess your efforts, here are the six most important steps of conducting a PPC audit:

Campaign Structure

A well-structured campaign enables you customize ad copy, landing pages, keywords and…

Forum

Buyers are Liars. 17 Fibs that Buyers Tell

Started by Mike Elliott in Sales Forum. Last reply by Paul Schnell yesterday. 2 Replies

"Buyers are Liars" is a favorite phrase of a Sales VP I know, and she's RIGHT! (Here's a funny article  from a posting on Motor Trends Blog)One afternoon I upped (approached) a man in the Trucks Department. I'll call him Mr. Hawthorne. He was wandering around with his son, looking at the brand-new Gargantuan Crew Cabs. He told me he was just killing time while his oil was being changed. We started to chat and the next thing you know we're test-driving a new truck. Mr. Hawthorne really seemed to…Continue

Tags: management, car, negotiation, dealership, sales

‘Google My Business’ Is Improving How Local Automotive Dealerships Understand and Connect with Customers

Started by Mike Elliott in Social Media and Reputation Management. Last reply by Mike Elliott on Tuesday. 2 Replies

Google has announced its new streamlined approach for businesses to easily manage their digital presence within Google’s search engine, Google+ and Google Maps . This new update offers businesses one logical dashboard where they can easily manage and update information such as their address, phone numbers, store hours, etc., as well as share content and photos, and read and respond directly to reviews.Google My Business also includes the ability to access Google+ Insights reports, which have…Continue

Tags: Dealership, marketing, plus, Google, D'Andrea

6 Infallible Ways to Earn Respect

Started by IC. Collins in dealerELITE Professional Experience on Tuesday. 0 Replies

BY GEOFFREY JAMES ~ Edited by I.C. CollinsThere's no management tool more important than respect. Here's how to make sure you're getting it.Business may be all about money, but the currency that's traded inside every organization is respect.If you command respect, people listen when you talk and take action when asked. If you don't command respect, well, everyone's just laughing behind your back.Contrary to popular belief, a fancy job title never commands respect. In fact, there are six, and…Continue

dealerElite's Exclusive Interview with Jim Ziegler

Started by DealerELITE in DealerELITE Interviews. Last reply by Glenn Pasch yesterday. 19 Replies

An Exclusive Interview with Jim Ziegler dE gets one-on-one, down and dirty, with the Alpha Dawg DealerElite: What motivates Jim Ziegler? Ziegler: My life and business is all about relationships Chris. I have a philosophy that the most powerful people on Earth are those people that influence the most other people. The power of influence is magnified by the number of relationships a person can manage with the…Continue

Tags: dawg, internet, alpha, ziegler, jim

Are You Committed To Your Future

Started by IC. Collins in dealerELITE Professional Experience. Last reply by DealerELITE on Wednesday. 1 Reply

We love the stories of the average person who gets in the automotive sales industry and makes $100,000 their first year.The problem is these stories and these individuals are the exception, not the rule.They end up reinforcing the "get rich quick" easy money mentality. A newbie starts and after a week or two starts questioning why he isn't making a "boatload" of money yet.He's frustrated because he's made the exceptional, rare case his yardstick, instead of learning the truth about how much…Continue

Are Your Sales Reps Responding Fast Enough?

Started by Elizabeth Ayala in Dealer Forum on Thursday. 0 Replies

Autofusion has a solution! Several in fact - TextExpress allows clients and potential buyers to text your dealership, tracks the conversation, and pushes all data into the CRM. Finally, you can communicate the way your buyers do.The second is our LeadVault quick response system that we use in the office. When a lead form is filled out, I get a text message on my cell with a link to claim the lead. If I am the first rep to click the link, I receive the lead details and I can call, text, or email…Continue

Tags: buyers, sales, potential, site, web

If you don't...

Started by IC. Collins in dealerELITE Professional Experience on Wednesday. 0 Replies

Shared: From your friends TechAutoCareers.com® the online resource for the Automotive Sales Consultant™If you don't personally respond to your after-hours leads, Your Competition WILL“Give this a Like or Share if you agree!”Continue

Want to get ahead at work? Dress like the boss:

Started by IC. Collins in dealerELITE Professional Experience 7 hours ago. 0 Replies

From your friends The Automotive Sales Fraternity™ TechAutoCareers.com®Want to get ahead at work? Dress like the boss: http://on.wsj.com/18F7wrdWhen an employee takes style direction from higher-ups, "the company looks at it as a sign of emotional…Continue

AutoBlog News Feed

Check out Indy's new million-dollar LED scoring pylon

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Indianapolis Motor Speedway scoring tower

general view of the cars Anyone that's been to a race at the legendary Indianapolis Motor Speedway knows this to be true: The scoring pylon, which sat at the start-finish line and showed the positions of drivers as they lapped the oval has been horribly, terribly outdated, making it quite difficult to read. Considering this, the new, 92-foot-tall, $1-million, LED-adorned scoring tower that's just been erected is a huge improvement. Just compare the above image of the new tower with the inset image of the older model to see what we mean.

The new tower will see its race debut this weekend, as the NASCAR Sprint Cup Series rolls into Indy for the Brickyard 400. The new tower should be a big improvement over the 20-year-old pylon it replaces, allowing race organizers to better communicate with fans. That means fans will know whether there's a green, yellow or red flat, as well as what the separation is between drivers. It's even capable of video and animation, as shown in the video below.

Next on the docket for IMS is an upgrade to the equally antiquated digital video screens at the circuit. Scroll down for a walkthrough of the upgrade process from Doug Boles, the president of IMS.

Continue reading Check out Indy's new million-dollar LED scoring pylon

Check out Indy's new million-dollar LED scoring pylon originally appeared on Autoblog on Sat, 26 Jul 2014 10:01:00 EST. Please see our terms for use of feeds.

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Automotive News - Dealers

VW brand replacing global marketing chief

The global marketing chief for the VV brand, Simon Thomas, is leaving after about a year in the post. Thomas will be succeeded by Xavier Chardon, the VW brand's European sales chief.

Millennials drawn to car-sharing services, but eventually, they buy

Car- and ride-sharing programs are changing the way city dwellers get around and the way millennials think about car ownership.

Jaguar Land Rover cuts prices on 3 models in China in response to government probe

Jaguar Land Rover will cut prices on 3 models by an average of $32,300 starting August 1, after the National Development and Reform Commission, China's state planner, launched an investigation into monopolistic prices in the auto industry, the...

VW brand replaces its global marketing chief

VW brand's global marketing head, Simon Thomas, will leave the post after about a year in the job. Thomas will be succeeded by Xavier Chardon, VW brand's European sales chief.

Recent National Job Listings

1. Mike Elliott

Washington, DC, United States

2. IC. Collins

Midland, TX, United States

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Easton, PA, United States

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Cherry Hill, NJ, United States

5. Rebecca Kon

Maitland, FL, United States

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Wards Auto Dealer News Feed

No. 93 Dodge Viper SRT GTS-R Captures GTLM Win at Brickyard Grand Prix

http://photos.prnewswire.com/prnc/20140726/130473 INDIANAPOLIS, July 26, 2014 /PRNewswire/ -- SRT (Street and Racing Technology) Motorsports teammates Kuno Wittmer and Jonathan Bomarito co-drove to a major victory in the No.

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FIAT Brand Debuts Fiat 500L-Vans Design Concept

http://photos.prnewswire.com/prnc/20140725/130379 AUBURN HILLS, Mich., July 26, 2014 /PRNewswire/ -- At the Vans US Open of Surfing in Huntington Beach, Calif., the FIAT brand will debut a Fiat 500L-Vans design concept. Details from Vans original hi-top shoe are echoed throughout the vehicle, including vintage palm-patterned canvas, Vans...

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JMR Graphics Comments on an Article Discussing the UK's Art 'Everywhere' Initiative

http://photos.prnewswire.com/prnc/20140718/128589 CENTRAL ISLIP, N.Y., July 26, 2014 /PRNewswire-iReach/ -- JMR Graphics, a nationwide truck wraps manufacturer, comments on an article published by The Guardian that discusses Art Everywhere, an art initiative that features pieces throughout the country on 30,000 bi

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Automotive News - Breaking News

Millennials drawn to car-sharing services, but eventually, they buy

Car- and ride-sharing programs are changing the way city dwellers get around and the way millennials think about car ownership.

AutoNation: Recalls crimp service

The record recalls this year are creating capacity bottlenecks in the service shops of the country's largest new-vehicle dealership group.

Mitsubishi retools flagship Japan plant before hybrid push

Mitsubishi is overhauling its flagship assembly plant in Japan to slash production costs and boost capacity as it readies for increased output of plug-in hybrid vehicles.

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