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Latest Activity

Linda Webber commented on Lisandra Ramos's blog post Risky Business: 3 Ways a Bad Outsourced Chat Team Can Hurt Your Sales
"Lisandra, this is a very good article. In addition to your points above,  managed chat providers should be responsive to dealer feedback.  When I read a chat (and I read them all), and I notice an operator has fallen off track on the…"
11 hours ago
Steve Stauning posted a blog post

The Five Absolute “Musts” for a Successful Automotive Sales BDC

If you’re like most dealers I speak with lately, you’re either looking to add a Business Development Center (aka BDC) or trying to find ways to make your current BDC more successful? If so, then there are just a few simple “must haves” that are truly non-negotiable if you’d like your BDC to succeed today and over the long term.MUST #1: BDC’s Must be Profit (not Cost) CentersThe primary reason BDCs failed in the past is they simply weren’t very successful at driving what I call “plus business.”…See More
11 hours ago
Martin Tee's 2 blog posts were featured
12 hours ago
Profile IconMartin Tee, Steve Stauning, Frank E Leal and 2 more were featured
12 hours ago
Profile IconGreg Leavitt, John Baugh, Steven Liles and 4 more joined DealerELITE.net
12 hours ago
Keith Shetterly's blog post was featured

The Accountability Culture

We don't have an "accountability culture" in the car business, and we need one. Badly. For great examples why, just look at the sports we love that are so successful!The NFL keeps stats on players that boggle the mind and produce hours and hours of ESPN commentary; basketball hinges on free throw percentages that can haunt a…See More
12 hours ago
Steve Stauning updated their profile
14 hours ago
Steve Stauning and Garry House are now friends
14 hours ago
Steve Stauning's blog post was featured

Call This His/Her "Jerry Maguire" Moment

(The following post was written by a respected colleague of mine in the automotive industry. The author, who shall remain nameless, is one of the brightest, most energetic, hardest working and truest “team players” I’ve ever met. His/her frustrations are far too common in most industries; but are especially common in automotive. His/her words should be heeded by OEMs who’ve enjoyed moderate success despite their shortcomings. Pricing transparency and other threats to virtually all OEMs’ dealer…See More
14 hours ago
Keith Shetterly and steven chessin are now friends
14 hours ago
DealerELITE's video was featured

Letting Go of Negative People

The people and environment you are in have a huge influence on the prosperity you will manifest. Watch and see how you can deal with this issue and create t...
16 hours ago
Grant Cardone's video was featured

Laziness Don't Work!

http://www.grantcardone.com Sales Training Expert and NY Times Best Selling Author,dE Leader Grant Cardone
16 hours ago
Mark Tewart's video was featured

Training Video #49 Why Dealerships Struggle | Automotive Sales Family Roles

Automotive sales management expert Mark Tewart discusses why dealerships struggle....
16 hours ago
Steven Liles posted a blog post

Hope Is Not A Hiring Strategy

The time has come to leaveCareerBuilder,Monster andthe Classifieds behind! Today's job market provides so many great tools for job seekers. From creating professional resumes to learning to best answer all the top interview questions these resources are just a click of the mouse away. This has led to General Managers and HR…See More
16 hours ago
steven chessin commented on Lisandra Ramos's blog post Risky Business: 3 Ways a Bad Outsourced Chat Team Can Hurt Your Sales
"Lisandra  There are deep roots in the auto sales business that the entire sales process should be performed by salesmen as it was in 1950 by a pro car salesman. And then they place an ad on Craigslist for no-experience needed. The leap from…"
16 hours ago
Black Book's blog post was featured

From Snow To Sun And 73

Hello and welcome to this week’s Used Car Market Report. In addition to the normal auction attendance and data acquisition, a couple of the editors and I had the opportunity to get a hands on presentation to a couple of key refreshed vehicles this past week. There are some things about this week that stand out. One was when we left home on Tuesday morning there were big, beautiful snowflakes falling and…See More
16 hours ago
David Martin's video was featured

People hear what they want to hear

02:06
Good concept to know in sales
16 hours ago
Britt Bischoff's blog post was featured

Car Shopping Insights: Loyalty to Dealership

A recent study on customer loyalty to dealership revealed interesting insights into the behavior of automotive shoppers.Customer data, compiled from car buyers of varying ages, gender, geographic location, and media consumption, aimed to measure the impact of these factors on customer loyalty in the automotive industry. After studying dealership customer media surveys since 2006 and reviewing more than 73,300 media usage surveys, Mudd Advertising concluded that differences in age, gender and…See More
16 hours ago
sara callahan's blog post was featured

This Is Why Most Company Blogs Suck

Millions of individuals and organizations host web blogs for informational and marketing purposes. However, not all of us get it right. Some can be downright awful and serve to drive potential customers away, rather than act as a useful resource.   Chris Lema, a WordPress and blogging educator and consultant, recently posted a blog…See More
16 hours ago
Britt Bischoff replied to Mike Elliott's discussion 7 phrases that improve the customer experience
"This is excellent! I would add that more importantly than saying these 7 things, showing sincerity and genuine interest to help influences customer trust most. In a recent study, we found that salesperson influence and trust was the highest…"
16 hours ago

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Blog Posts

The Five Absolute “Musts” for a Successful Automotive Sales BDC

Posted by Steve Stauning on March 2, 2015 at 7:30pm 0 Comments

If you’re like most dealers I speak with lately, you’re either looking to add a Business Development Center (aka BDC) or trying to find ways to make your current BDC more successful? If so, then there are just a few simple “must haves” that are truly non-negotiable if you’d like your BDC to succeed today and over the long term.

MUST #1: BDC’s Must be Profit (not Cost) Centers

The primary reason BDCs failed in the past is they simply weren’t very successful at…

Continue

Hope Is Not A Hiring Strategy

Posted by Steven Liles on March 2, 2015 at 3:00pm 0 Comments

The time has come to leave

CareerBuilder,Monster and

the Classifieds…

Continue

Car Shopping Insights: Loyalty to Dealership

Posted by Britt Bischoff on March 2, 2015 at 2:30pm 0 Comments

A recent study on customer loyalty to dealership revealed interesting insights into the behavior of automotive shoppers.

Customer data, compiled from car buyers of varying ages, gender, geographic location, and media consumption, aimed to measure the impact of these factors on customer loyalty in the automotive industry. After studying dealership customer media surveys since 2006 and reviewing more than 73,300 media usage surveys, Mudd Advertising concluded that differences in age,…

Continue

It's that time of year again!

Posted by Rob Gehring on March 2, 2015 at 1:25pm 0 Comments

The annual review, most use it as a way to assure the employee has a strong understanding of their performance throughout the year. What do you use your annual review for? Click one of the links below to read the full article, won't regret it!

Mobile:…

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Auto/Mate to Host Spring User Summit for Auto Dealer Customers Near Boston, MA

Posted by Mike Esposito on March 2, 2015 at 1:04pm 0 Comments

Attendees who pre-register by Friday, March 6th will be entered to win one pair of Red Sox tickets!

ALBANY, N.Y. – March 2nd, 2015 – Auto/Mate Dealership Systems (http://www.automate.com) today announced it will be hosting a User Summit for its auto dealer customers on Friday, April 17th in Westborough, MA. The User Summit is an all-day event with…

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Top Ten Blogs and News for Auto Dealers: February 21 - 27

Posted by Lisandra Ramos on March 2, 2015 at 12:23pm 0 Comments

We meet again, Friday! It’s been a busy week, and you’re probably closing those end-of-the-month sales… but that’s no reason to fall behind on the latest happenings in the industry! As usual, we have the latest automotive news and blogs from around the web to share with you before the weekend kicks in.



In this edition of the…

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From Snow To Sun And 73

Posted by Black Book on March 2, 2015 at 11:57am 0 Comments

Hello and welcome to this week’s Used Car Market Report. In addition to the normal auction attendance and data acquisition, a couple of the editors and I had the opportunity to get a hands on presentation to a couple of key refreshed vehicles this past week. There are some things about this week that stand out. One was when we left home on Tuesday morning there were big, beautiful snowflakes falling and…

Continue

This Is Why Most Company Blogs Suck

Posted by sara callahan on March 2, 2015 at 9:26am 1 Comment

Millions of individuals and organizations host web blogs for informational and marketing purposes. However, not all of us get it right. Some can be downright awful and serve to drive potential customers away, rather than act as a useful resource.

 

Chris Lema, a WordPress and blogging educator and consultant,…

Continue

TOP Featured Discussions

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Forum

Here's a New Way to Deal With Online Angry Customers

Started by I.C. Collins in dealerELITE Professional Experience. Last reply by I.C. Collins on Saturday. 2 Replies

BY : Dan NewmanWe are living in a world of ever-increasing speed where businesses can’t help but become a little more transactional.Shared: From your friends TechAutoCareers.com® the online resource for the Automotive Sales ConsultantWith so many different ways for clients to reach us today, we have to be watching…Continue

14 Secrets of Really Persuasive People

Started by Mike Elliott in General Forum for dealerELITE Members. Last reply by Brian Bennington Feb 24. 2 Replies

Whether you’re convincing your boss to fund your project or your preschooler to wipe his own hiney after using the bathroom, persuasion is a skill that's instrumental to your success in life.Persuasive people have an uncanny ability to get you leaning toward their way of thinking. Their secret weapon is likeability. They get you to like more than their ideas; they get you to like them.Here are the 15 tricks of the trade that exceptionally persuasive people use to their advantage.They Know their…Continue

Tags: Persuasion, sales, management, dealership

7 phrases that improve the customer experience

Started by Mike Elliott in General Forum for dealerELITE Members. Last reply by Britt Bischoff 16 hours ago. 1 Reply

There’s one great, predictable way to keep customers loyal, and this is it:Deliver a positive customer experience.About 70% of customers say that a positive experience would make them loyal to a company and likely to recommend the company to others, a NewVoiceMedia study found.Delivering one isn’t be too hard, either, considering customers cited having a…Continue

Tags: management, service, customer

Branding is NOT advertising – it is production.

Started by Keele Fishel in Advertising/Marketing Forum. Last reply by steven chessin yesterday. 1 Reply

Branding is NOT advertising , It is production.Very successful companies , companies of the future, do not produce products – they produce brand meaning. So how do you make a brand idea real? Start by building a three dimensional manifestation of your brand. Build an emotional response to your company. Creating a unique brand identity is an important facet of any business. It occurs long before any marketing and communications take place.The brand represents who you are and speaks to your core…Continue

Tags: marketing, advertising, branding

Prospecting

Started by Martin Tee in OTHER - Does Not Fit Any Predefined Category. Last reply by steven chessin on Wednesday. 1 Reply

BY: Phil BatterhamProspecting… I know for a fact that the car industry don’t use this tool as well as we should.Most of us rely heavily on walking traffic, phone inquiries and internet leads.When was the last time you walked up to your sales manager and said “John, I’m going to give you 25 cars this month, I guarantee it! Based on my total leads I will speak, my contact to appointment ratio, my show rate, my close rate… Here’s how I’m going to do it! Because I’m a sales professional and that’s…Continue

Tags: Sales Training

Make a Great First Impression: 7 Smart Tricks

Started by I.C. Collins in dealerELITE Professional Experience on Thursday. 0 Replies

BY : Geoffrey JamesPeople decide whether to work with you within two seconds of meeting you. Here's how to make an impact.Shared: From your friends TechAutoCareers.com® the online resource for the Automotive Sales ConsultantResearch shows that customers decide whether or not they want to work with you…Continue

Why Being a Connector Matters

Started by I.C. Collins in dealerELITE Professional Experience on Saturday. 0 Replies

BY : Natalie Nixon3 Ways That Being "The Pandora of People" Is BeneficialShared: From your friends TechAutoCareers.com® the online resource for the Automotive Sales ConsultantAre you a connector? And is the idea of being a connector aspirational to you, or make you cringe? Just as Dan Pink urged us…Continue

Breakthrough: Use Millennial Marketing to Reach Boomers

Started by Mike Elliott in Advertising/Marketing Forum on Friday. 0 Replies

How can you use the same tactics to reach both Millennial consumers and Baby Boomers?Anyone who reads my columns frequently, or sees me speak at conferences, knows that I am a huge fan of "generational marketing." At my last keynote on this subject I suggested that if you are looking to create a killer marketing strategy, start by gathering one person from every generation in a room, gave them all an iPhone, and ask them how/why they would use it. Within 15 minutes you would understand how…Continue

Tags: boomers, millenials, baby, dealership, automotive

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TOP 5 Contributing Members This Week

1. I.C. Collins

Midland, TX, United States

2. Mike Elliott

Washington, DC, United States

3. Keith Shetterly

Houston, TX, United States

4. Martin Tee

Sydney, Australia

5. Lisandra Ramos

Sanford, FL, United States

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