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Latest Activity

Mike Elliott posted a discussion

NHTSA: Not Enough Evidence to Force Nationwide Takata Airbag Recall

A high-ranking official at the National Highway Traffic Safety Administration was defending federal safety regulators' decision not to mandate a national recall of all cars affected by defective airbags manufactured by Japan’s Takata. According to The Detroit News, Deputy NHTSA Administrator David Friedman was preparing to tell a U.S. Senate committee that the agency doesn't have sufficient data to force a nationwide recall, and that such a broad action could divert limited replacement parts…See More
8 minutes ago
Chuck Scalies posted a blog post

Unique Selling Proposition

What are you doing to showcase your dealership Unique Selling Proposition?Many dealerships in the country have something they hang their hat on.  Something they feel separates them from the competition. These are known as unique selling propositions or USP's.   Your dealership may offer:·        Complimentary car washes·        Complimentary loaner cars·        Service rewards or points program·        Lifetime Warranty·        Free State Inspection  ·        1 year Key Replacement·        Oil…See More
2 hours ago
Scott Klein posted a blog post

Dialing for Dollars: Cold Calling Secrets

I conduct follow up training classes for salespeople that deliver less than 8 units for the month. Out of some 130 salespeople in our organization last month we had 28 that missed the mark. In previous classes I’ve conducted training on various parts of the steps to the sale, overcoming objections, and closing techniques.This month I decided to drill down to the root of the problem with what most salespeople have when they deliver less than an acceptable number of units. Most of the time it…See More
11 hours ago
Jim Radogna posted a blog post

Think Compliance Isn’t Your Problem? Think Again

News broke recently about 5 dealership employees that were arrested and face federal charges of conspiracy, bank fraud, wire fraud, and aggravated identity-theft. This brings the total to 7 employees at the same dealership who have been indicted so far this year. Not very pretty.Now you may be thinking that these…See More
12 hours ago
Karen Rae Hickam updated their profile
12 hours ago
Philip Zelinger commented on JD Rucker's blog post Social Media Should Drive Shoppers to Dealer's Website. Period.
"Hi JD, I agree that monetizing Social Media is indeed a challenge and using it to drive "friends" to your website is a proven method to convert engagements to sales or service appointments. However, next generation apps allow customers to…"
13 hours ago
Dave Anderson commented on Dave Anderson's blog post Remember: “It’s the Culture, Stupid!”
"Thank you for reading and commenting Steven. I hope you continue to enjoy and contribute to Dealerelite."
13 hours ago
Dave Anderson commented on Dave Anderson's blog post Remember: “It’s the Culture, Stupid!”
"Thank you for reading and commenting Brian. I appreciate  your kind and generous feedback."
13 hours ago
steven chessin commented on Dave Anderson's blog post Remember: “It’s the Culture, Stupid!”
"Nothing here can be disputed. It is bedrock-solid. But I would not dismiss true "Magic Bullets". The real ones are (or should be) engrained in the core principles. Balloons is not a magic bullet. I wonder if anyone has…"
13 hours ago
Robert Joseph Walker updated their profile photo
16 hours ago
Profile IconKathleen Spurrier, Rob Skoropat, James Bullock and 6 more joined DealerELITE.net
16 hours ago
JD Rucker's blog post was featured

Social Media Should Drive Shoppers to Dealer's Website. Period.

There are several benefits to having a strong social media presence. It's great for branding. It gives you a two-way communication avenue with customers. The public relations component can be very powerful.All of these are secondary. Don't get me wrong; I'm definitely not suggesting that there's no value in…See More
17 hours ago
Joe Clementi's blog post was featured

Five Essential Strategies to Sustaining a Productive Sales Department

http://autosuccessonline.com/news/blog/625-spotlight-joe-clementi Dealing with today's informed customers is as challenging as any time in history. Information is readily available as dealerships around the country lean on the Internet to compete for market share.Third-party Websites acting as consumer advocates continue to compete for the attention of the Web-savvy customer. As information is passed…See More
17 hours ago
Richard Holland's blog post was featured

When An Apology Isn’t An Apology

Regardless of how hard you work to ensure that your customers have an excellent experience, mistakes happen. No doubt you’ve had customers complain about something – it took too long for their vehicle to be serviced, there was a miscommunication in pricing during the sale, or a general failure to deliver on promises (big or small).…See More
17 hours ago
DealerELITE's blog post was featured

So You Think You Could Sell Cars?

So You Think You Could Sell Cars? Did you ever wonder if you would be good at selling cars in today's market?Does the sales applicant in front you have the traits needed to succeed in Sales at your dealership ?Why do some Sales Consultant's succeed when others don't?dE asked Hire The Winners for the use of their Car Sales Simulator for the month of November  dE members now have an opportunity to find out! dealerElite  believes we found the World's Most Effective Sales Aptitude…See More
17 hours ago
Dave Anderson's blog post was featured

Remember: “It’s the Culture, Stupid!”

Many dealerships have an unhealthy addiction to silver bullets, contests, quick fixes and an array of flavors of the month in an attempt to improve behaviors. These efforts range from the monthly spiff on demos or write-ups, to weekend “slasher sales”, to “we’re firing the bottom guy on the board this month”, to the latest twenty-group best-idea bandwagon, and the like. While versions of the aforementioned examples can play a role in bringing a short-term burst of adrenaline, or a sudden spike…See More
17 hours ago
IC. Collins's discussion was featured

Girls Grasp Negotiation Tactics When We Show Them How

By : Molly FletcherShared: From your friends TechAutoCareers.com® the online resource for the Automotive Sales ConsultantI’ve always treasured time with my three girls, especially knowing that in our society, daughters can have a hard time claiming their own unique voices to ask for what they need and want. It’s hard for any of us…See More
17 hours ago
Josh Knutson posted an event
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Mobile Strategies to Rescue your Dealership from Showrooming FREE Webinar at http://www.dealeron.com/webinar/events/mobile-strategies-to-stop-showrooming/

December 4, 2014 from 12pm to 1pm
Has Your Dealership Been A Victim Of Showrooming?If you are finally ready to learn Mobile Strategies to Rescue your Dealership from Showrooming, then this tremendously valuable 1 hour webinar is for you! Mobile expert, Ben Anderson, is going to show you how to use the latest mobile technology to combat…See More
19 hours ago
IC. Collins posted discussions
20 hours ago
Kristopher Hampton posted a blog post

Why do we Offer Coupons?

I hear from Advisors all over the country that fear coupon drops in the mail.  This is not a negative thing.  It is a very positive way to build your client base. Dealerships spend a lucrative amount of money to drop coupons.  Advisors need to be encouraged and informed about all chances to win clients back.  It's called "Planting the seed".  Blow clients away with consistent processes of excellent customer service and new levels of Profitability will be reached.  Coupons are the dealerships…See More
20 hours ago

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TOP Featured Blogs

When An Apology Isn’t An Apology

Regardless of how hard you work to ensure that your customers have an excellent experience, mistakes happen. No doubt you’ve had customers complain about something – it took too long for their vehicle to be serviced, there was a miscommunication in pricing during the sale, or a general failure…

Remember: “It’s the Culture, Stupid!”

Many dealerships have an unhealthy addiction to silver bullets, contests, quick fixes and an array of flavors of the month in an attempt to improve behaviors. These efforts range from the monthly spiff on demos or write-ups, to weekend “slasher sales”, to “we’re firing the bottom guy on the board this month”, to the latest twenty-group best-idea bandwagon, and the like. While versions of the aforementioned examples can play a role in bringing a short-term burst of adrenaline, or a…

Five Essential Strategies to Sustaining a Productive Sales Department

http://autosuccessonline.com/news/blog/625-spotlight-joe-clementi

 

Dealing with today's informed customers is as challenging as any time in history. Information is readily available as dealerships around the country lean on the Internet to compete for market share.

Third-party Websites acting as consumer advocates continue to compete for the attention of the Web-savvy…

Ten Stupid Policies That Drive Great Employees Away

Just read this great blog post on Linkedin.  

https://www.linkedin.com/pulse/article/20141114143018-52594-ten-stupid-rules-that-drive-great-employees-away?trk=pulse-det-nav_art

One example is 

Bell Curve Performance Reviews

Performance reviews in general are a…

Blog Posts

Unique Selling Proposition

Posted by Chuck Scalies on November 21, 2014 at 7:36am 0 Comments

What are you doing to showcase your dealership Unique Selling Proposition?

Many dealerships in the country have something they hang their hat on.  Something they feel separates them from the competition. These are known as unique selling propositions or USP's.   

Your dealership may offer:

·        Complimentary car…

Continue

Dialing for Dollars: Cold Calling Secrets

Posted by Scott Klein on November 20, 2014 at 11:00pm 0 Comments

I conduct follow up training classes for salespeople that deliver less than 8 units for the month. Out of some 130 salespeople in our organization last month we had 28 that missed the mark. In previous classes I’ve conducted training on various parts of the steps to the sale, overcoming objections, and closing techniques.

This month I decided to drill down…

Continue

Think Compliance Isn’t Your Problem? Think Again

Posted by Jim Radogna on November 20, 2014 at 10:12pm 0 Comments

News broke recently about 5 dealership employees that were arrested and face federal charges of conspiracy, bank fraud, wire fraud, and aggravated identity-theft. This brings the total to 7 employees at the same dealership who have been indicted so far this year. Not very pretty.…

Continue

Why do we Offer Coupons?

Posted by Kristopher Hampton on November 20, 2014 at 1:00pm 0 Comments

I hear from Advisors all over the country that fear coupon drops in the mail.  This is not a negative thing.  It is a very positive way to build your client base.

 Dealerships spend a lucrative amount of money to drop coupons.  Advisors need to be encouraged and informed about all chances to win clients back.  It's called "Planting the seed".  Blow clients away with consistent processes of excellent customer service and new levels of Profitability will be…

Continue

BLACK BOOK UNVEILS RESULTS FROM MOBILE USABILITY SURVEY

Posted by Black Book on November 20, 2014 at 10:12am 0 Comments

Smartphone & Tablet Technology Showing Improvements in Decision-Making Speed and Profitability



LAWRENCEVILLE, Ga. (November 20, 2014) – Black Book® announces the results of its recent Mobile Usability survey, taking a closer look at how dealers, remarketers and other industry professionals are currently utilizing mobile technology via smartphone or tablets. The results shed light on just how fast the industry is becoming, with respondents saying mobile…

Continue

When An Apology Isn’t An Apology

Posted by Richard Holland on November 20, 2014 at 9:00am 0 Comments

Regardless of how hard you work to ensure that your customers have an excellent experience, mistakes happen. No doubt you’ve had customers complain about something – it took too long for their vehicle to be serviced, there was a miscommunication in pricing during the sale, or a general failure…

Continue

Remember: “It’s the Culture, Stupid!”

Posted by Dave Anderson on November 19, 2014 at 5:30pm 3 Comments

Many dealerships have an unhealthy addiction to silver bullets, contests, quick fixes and an array of flavors of the month in an attempt to improve behaviors. These efforts range from the monthly spiff on demos or write-ups, to weekend “slasher sales”, to “we’re firing the bottom guy on the board this month”, to the latest twenty-group best-idea bandwagon, and the like. While versions of the aforementioned examples can play a role in bringing a short-term burst of adrenaline, or a…

Continue

Fuel Economy For the Holidays

Posted by Brad Simmons on November 19, 2014 at 4:12pm 0 Comments

It's no secret, winter is upon us, and many of us will be scrambling around figuring out ways to make the most of our automobile's gas. During the cold winter months, we often have to let our vehicle warm up, it takes us longer to get places, gas burns less efficiently, and we have to run our heater on full blast, so we tend to eat through gas relatively quickly. Then there's the other hand, people like myself, who live in warmer climates that stay warm pretty much year round. There brings…

Continue

TOP Featured Discussions

Girls Grasp Negotiation Tactics When We Show Them How

By : Molly Fletcher


Shared: From your friends TechAutoCareers.com® the online resource for the Automotive Sales Consultant


I’ve always treasured time with my three girls, especially knowing that in our society, daughters can have a hard time claiming their own unique voices to ask for what they…

How 2 Minutes Can Set You Up for a Successful Day

BY ARIANA AYU


We all occasionally have hectic, frantic, crazy days. This 2-minute technique can reset your day for success and serenity.


Shared: From your friends TechAutoCareers.com® the online resource for the Automotive Sales Consultant


Have you ever…

The HIGHEST ROI process ever is also the least implemented

The most important process COACHING

 

*5 Point Strategy to grow your own coaches

 

Coaching = A training or development process

 

    At virtually every dealership in America we routinely promote our top sales associates into management. We promoted them because…

McKinsey Projects Autonomous Cars and Car-sharing. What Does It Mean for Dealers?

McKinsey Quarterly: A road map to the future for the auto industry

McKinsey is projecting a very different automobile market in the not-too-distant future. Are dealers and manufacturers ready?

Do you price according to your competitors' pricing?

I know that's probably a bit of a naive question, but if you're pricing for what the market will bear, what help do you turn to for that? What product? What is out there besides VinSolutions? Or are you less interested in what your competitors are asking than in what you must price it at to make a profit?

Additionally, who is your competitor? Do you consider only those geographically nearby or are you starting to think about the Carvana's and Beepi's of the online auto-sales…

Forum

How 2 Minutes Can Set You Up for a Successful Day

Started by IC. Collins in dealerELITE Professional Experience on Saturday. 0 Replies

BY ARIANA AYUWe all occasionally have hectic, frantic, crazy days. This 2-minute technique can reset your day for success and serenity.Shared: From your friends TechAutoCareers.com® the online resource for the Automotive Sales ConsultantHave you ever had one of those days where everything seems to go…Continue

It's Time to Pivot Customer Service

Started by IC. Collins in dealerELITE Professional Experience yesterday. 0 Replies

By : Frank EliasonShared: From your friends TechAutoCareers.com® the online resource for the Automotive Sales ConsultantLet's start off with a very basic question, why do you contact a Customer Service department? For most of us it is certainly not because we have a desire to. The fact is that often the need for Customer service…Continue

NADA economist says strong sales here to stay through 2018

Started by Mike Elliott in Automotive Industry Future - Predictions on Wednesday. 0 Replies

The good times, at least in terms of new car sales, will continue to roll in 2015 with nearly 17 million vehicles expected to pass through dealer lots, according to the National Auto Dealers Association.The organization expects the industry will sell 16.94 million new vehicles next year – which would be up from the expected 16.4 million this year – due to rising employment and wages, continued low interest rates and lower gasoline prices.“The economy will continue to build on the solid growth…Continue

Tags: thedetroitbureau, u.s., new, sales, news

The Most Underutilized Tool in Making People Happier at Work

Started by IC. Collins in dealerELITE Professional Experience on Sunday. 0 Replies

BY Chester EltonShared: From your friends TechAutoCareers.com® the online resource for the Automotive Sales ConsultantEvery language has a word for “thanks.” It’s one of the few concepts that works in a hut in Bali, a London skyscraper or a mini-mart in Peoria.In the U.S. (in November) and Canada (in October), we have actual…Continue

The Top 5 Lessons You Can Learn from Silicon Valley

Started by IC. Collins in dealerELITE Professional Experience on Saturday. 0 Replies

BY AARON SKONNARDWhat's behind the top tech giants' elusive code of success?Shared: From your friends TechAutoCareers.com® the online resource for the Automotive Sales ConsultantThere's a good reason why I've devoted my last few posts to the magic of Silicon Valley. That reason is that firms in the…Continue

18 Body-Language Tricks To Make A Great First Impression

Started by IC. Collins in dealerELITE Professional Experience. Last reply by Timothy Marvel Nov 14. 9 Replies

By: PETER ECONOMYHow you sit says a lot about you.Research shows that 60 to 90% of our communication with others is nonverbal, which means the body language we use is extremely important. In addition, it's especially important to make a good first impression. Why? Because within the first few minutes of meeting someone, we are already making decisions about what the other person's intentions are, and whether or not the person is credible and someone we want to do business with. Therefore, the…Continue

Transform Your Workplace Culture with These 3 Cleaning Tips

Started by IC. Collins in General Forum for dealerELITE Members on Tuesday. 0 Replies

BY DEV AUJLA@DEVAUJLAHow to harness the wisdom of the Japanese Konmari method of organizing to improve your company culture.Shared: From your friends TechAutoCareers.com® the online resource for the Automotive Sales ConsultantMarie Kondo has spent her life tidying. She is the author of The Life-Changing Magic of…Continue

NHTSA: Not Enough Evidence to Force Nationwide Takata Airbag Recall

Started by Mike Elliott in Legislation, Regulations, Compliance and Legal Issues 8 minutes ago. 0 Replies

A high-ranking official at the National Highway Traffic Safety Administration was defending federal safety regulators' decision not to mandate a national recall of all cars affected by defective airbags manufactured by Japan’s Takata. According to The Detroit News, Deputy NHTSA Administrator David Friedman was preparing to tell a U.S. Senate committee that the agency doesn't have sufficient data to force a nationwide recall, and that such a broad action could divert limited replacement parts…Continue

Tags: airbag, safety, news, auto, recall

AutoBlog News Feed

Motorsports: Caterham gives rookie Will Stevens the race seat for Abu Dhabi

Filed under: ,

F1 Testing At Silverstone - Day One

Ever since the bankrupt Caterham F1 Team launched its crowd-funding campaign to get back on the grid, everyone's been wondering which drivers it would be bringing to Abu Dhabi - especially since one of its usual drivers jumped the sinking ship for Sauber. But now they need wonder no more as the team has announced it's giving Marcus Ericsson's seat to newcomer Will Stevens.

Never heard of Stevens? There's a good reason for that, because he's never competed in Formula One before. Nor has the 23-year-old Brit driven in GP2, GP3 or Formula 3. For the past three seasons he's been racing in the Formula Renault 3.5 Series, winning two races this season. He's tested with the Caterham team before, but in stepping up to the big leagues, he's skipping a few rungs on the ladder - if only for the one race.

At the season-closing Abu Dhabi Grand Prix this weekend, he'll be driving alongside Kamui Kobayashi, and upsetting a lot of drivers who'd hoped to snag the second seat - including the team's official test driver Roberto Merhi, laid-off Marussia driver Max Chilton and three-time Le Mans winner André Lotterer, among others. Rumors even had 42-year-old Brazilian veteran Rubens Barrichello making a return appearance, but it looks like Stevens' backing won the day.

Continue reading Caterham gives rookie Will Stevens the race seat for Abu Dhabi

Caterham gives rookie Will Stevens the race seat for Abu Dhabi originally appeared on Autoblog on Fri, 21 Nov 2014 09:15:00 EST. Please see our terms for use of feeds.

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TOP 5 Contributing Members This Week

1. IC. Collins

Midland, TX, United States

2. Dave Anderson

Agoura Hills, CA, United States

3. Ed Louis

Piscataway, NJ, United States

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Destin, FL, United States

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Dave's Corner

Automotive News - Dealers

Gestamp expects China to be its No. 3 market by 2015

Gestamp, a Spanish supplier of metal auto parts, predicts that by 2015 China will become its third-largest market worldwide, after Germany and Spain.

BMW explores hike in i8 output to reduce wait time

BMW may have to increase production of its i8 plug-in hybrid supercar to meet high demand. The waiting time of up to 18 months for the 120,000 euro coupe is too long, BMW sales chief Ian Robertson said.

U.S. to be main market for Mercedes-AMG GT

The United States will be the biggest market for the new Mercedes-AMG GT and is expected to account for 25 percent of the car's worldwide volume.

Chevy Chaparral 2X Vision Gran Turismo concept pays homage to past, future

It's ironic that the most futuristic Vision Gran Turismo virtual racer to date also has the deepest historical ties to motorsports.

Recent National Job Listings

1. IC. Collins

Midland, TX, United States

2. Dave Anderson

Agoura Hills, CA, United States

3. Ed Louis

Piscataway, NJ, United States

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Destin, FL, United States

5. Black Book

Lawrenceville, GA, United States

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Wards Auto Dealer News Feed

Consumer Discretionary Sector Equities Technical Study - Ford Motor, Goodyear Tire and Rubber, Cooper Tire and Rubber, LKQ Corp., and Genuine Parts

LONDON, November 21, 2014 /PRNewswire/ -- Investor-Edge has initiated coverage on the following equities: Ford Motor Company (NYSE: F), The Goodyear Tire and Rubber Company (NASDAQ: GT), Cooper Tire and Rubber Company (NYSE: CTB), LKQ Corporation (NASDAQ: LKQ), and Genuine Parts Company...

Acura lista para lanzar el sedán deportivo Acura ILX 2016 más poderoso, más tecnológicamente avanzado y más lujosamente equipado

LOS ÁNGELES, 21 de noviembre de 2014 /PRNewswire-HISPANIC PR WIRE/ -- Acura presentó hoy su sedán deportivo ILX 2016 rediseñado, reestructurado y renacido que se lanzará en concesionarios Acura en toda la nación a principios de 2015.

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