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Mike Vogel updated their profile
2 hours ago
steven chessin commented on Rebecca Kon's blog post Your Dealership's Staff Wants a Culture of Appreciation
""Thanks for reading, Larry and Steven! :-)" exactly my point - civilized people do it naturally"
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Daniele Rozzoni and Mike Elliott are now friends
6 hours ago
Rebecca Kon commented on Rebecca Kon's blog post Your Dealership's Staff Wants a Culture of Appreciation
"Steven, I agree - naps are calorie free and so much better for you!Yes Larry! It can be the smallest gesture, but it can make a difference in a big way!Thanks for reading, Larry and Steven! :-)"
6 hours ago
DealerELITE's blog post was featured

So You Think You Could Sell Cars? Take The Car Sales Challenge

Did you ever wonder if you would be good at selling cars in today's market?Does the sales applicant in front you have the traits needed to succeed in Sales at your dealership ?Why do some Sales Consultant's succeed when others don't?  Now you have an opportunity to find out! dealerElite  searched for and found the World's Most Effective Sales Aptitude Assessment.   All dE members and their friends now have the opportunity to use "The Car Sales Simulator" until the end of The Month . Take the…See More
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DealerELITE commented on Stan Sher's blog post Increase After Sale Product Penetration Through Automotive Guest Relations (BDC)
"Stan thank you for sharing"
6 hours ago
Stan Sher's blog post was featured

Increase After Sale Product Penetration Through Automotive Guest Relations (BDC)

What?It is time to talk about the F&I department in the dealership and how the BDC (GRC) department can help improve product penetration. The typical discussion with regards to business development is always about lead handling and appointments. The BDC discussion is one that can go on for hours and even days because it is…See More
6 hours ago
jeff sterns's blog post was featured

Fill the Gaps in Lead Generation with Chat

One of the most disturbing trends we're seeing on dealer websites is when they use chat areas as another contact form. It's true that chat is a way to generate leads, but when collecting contact information is the primary goal, the whole point of chat is missed.Here are some things that we have found to be true with chat that…See More
8 hours ago
steven chessin commented on Rebecca Kon's blog post Your Dealership's Staff Wants a Culture of Appreciation
"Rebecca - I just noticed - Larry said, "very well written" -- I wrote "great idea" ---- appreciation is natural  - lack of appreciation is un-natural. In every baseball game you see congrats after runs are scored and in the…"
9 hours ago
Paul Potratz posted a blog post

You spend how much on coffee?

You can't expect to see an increase in overall sales if you're afraid to put money towards your advertising budget. Freeing up budget is easier than it sounds, especially if you know how your current allocation of funds should be laid out.On this week's Hard Facts, Samantha helps you crunch the numbers and offers opportunities for aligning your sales goals with your advertising budget. See More
10 hours ago
Mike Elliott commented on sara callahan's blog post Vendors: Don’t Be So Darn Annoying!
"Great advice for we vendors. Thanks for posting this."
10 hours ago
Rebecca Kon posted a blog post

The Top Ten Auto News Stories of the Week: July 19 - 25

We love bringing you the top news stories and blogs for the auto industry each week! Staying up with the trends and changes in the industry and car buyer behavior makes our business better, and we know it can really revolutionize yours too! So enjoy these articles and pat yourself on the back for realizing that the world…See More
12 hours ago
Timothy Marvel posted a status
"Would you read a book on attitude, if it only took 10 seconds a day?"
12 hours ago
IC. Collins posted a discussion

Why Car Salespeople Beg for Top Customer Survey Scores

The Simple Answer: Anything Less Than an "A" Is an "F"Published: 04/17/2014 - by Matt Jones, Senior Editor ~ Edmunds.com'sEdited by: TechAutoCareers.com® the online resource for the Automotive Sales Consultant™Why Salespeople Beg for Top MarksIf It's Not a 10, It's a Zero "Good" Isn't GreatIn most dealerships, giving a car salesperson an 8 or a 9 on consumer satisfaction survey's 10-point scale is essentially giving the salesperson a zero score.When you're shopping for a car, the experience you…See More
13 hours ago
Larry Hayes commented on Rebecca Kon's blog post Your Dealership's Staff Wants a Culture of Appreciation
"Very well written Rebecca, I agree with this. A pat on the back goes a long way, it shows that your hard work and dedication is appreciated."
14 hours ago
Mike Elliott posted a discussion

Used Car Prices Fall for Third Straight Month in July. How will this affect re-marketing and trade in values?

Late-model used-car prices dipped below $23,000 in July for the first time this year, settling at $22,919. That's a 0.78 percent drop from June, and it's the third month in a row that prices have dropped.Related: What’s the Most Affordable Car in 2014?The Hyundai Sonata Hybrid's price fell the most in…See More
14 hours ago
jeff sterns posted a blog post

Fill the Gaps in Lead Generation with Chat

One of the most disturbing trends we're seeing on dealer websites is when they use chat areas as another contact form. It's true that chat is a way to generate leads, but when collecting contact information is the primary goal, the whole point of chat is missed.Here are some things that we have found to be true with chat that…See More
20 hours ago
Paul Schnell replied to Mike Elliott's discussion Buyers are Liars. 17 Fibs that Buyers Tell
"Like.  Buyers are liars because buyers are scared. It's human nature; a defensive reaction.  It's the same reason a two year old with a chocolate-smeared face and a mountain of cookie crumbs at his feet swears he didn't…"
yesterday
Glenn Pasch replied to DealerELITE's discussion dealerElite's Exclusive Interview with Jim Ziegler
"Great interview. Jim is one of the true icons of the industry. Well done Jim!!!"
yesterday

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TOP Featured Blogs

Fill the Gaps in Lead Generation with Chat

One of the most disturbing trends we're seeing on dealer websites is when they use chat areas as another contact form. It's true that chat is a way to generate leads, but when collecting contact information is the primary goal, the whole point of chat is missed.

Here are some things that we have…

Increase After Sale Product Penetration Through Automotive Guest Relations (BDC)

What?

It is time to talk about the F&I department in the dealership and how the BDC (GRC) department can help improve product penetration. The typical discussion with regards to business development is always about lead handling and appointments. The BDC discussion is one that can go on for hours…

What's the NEW TOP Reason Women Buy?

Today's Women’s Wednesday we are focusing on the new top reason women are buying from their sales advisor. Trust has always trumped price when it comes to buying from a sales advisor, but now, in our latest mid-year #bigdata report directly from women's reviews, “trust” no longer has the top spot.

R-E-S-P-E-C-T! Aretha Franklin couldn’t define it better. Respect is now the #1 prerequisite to trust in the formula to selling to women.

The top 5 reasons women buy from their sales…

Why customers keep coming back to your dealership

Greetings Friends,   

 

The price of your services is not what keeps your customers coming back to your dealership. It is the amount of care you give them. When we are directed by the discounted price alone, we are developing the wrong kind of culture.

 

Click the link below to find out how to develop a caring culture in your dealership.

 …

Blog Posts

You spend how much on coffee?

Posted by Paul Potratz on July 25, 2014 at 12:37pm 0 Comments

You can't expect to see an increase in overall sales if you're afraid to put money towards your advertising budget. Freeing up budget is easier than it sounds, especially if you know how your current allocation of funds should be laid out.

On this week's…

Continue

The Top Ten Auto News Stories of the Week: July 19 - 25

Posted by Rebecca Kon on July 25, 2014 at 10:08am 0 Comments

We love bringing you the top news stories and blogs for the auto industry each week! Staying up with the trends and changes in the industry and car buyer behavior makes our business better, and we know it can really revolutionize yours too! So enjoy these articles and pat yourself on the back for…

Continue

Fill the Gaps in Lead Generation with Chat

Posted by jeff sterns on July 25, 2014 at 2:00am 0 Comments

One of the most disturbing trends we're seeing on dealer websites is when they use chat areas as another contact form. It's true that chat is a way to generate leads, but when collecting contact information is the primary goal, the whole point of chat is missed.

Here are some things that we have…

Continue

Sometimes It’s Better To Cut Your Losses

Posted by Richard Holland on July 24, 2014 at 9:48am 0 Comments

I am sure many of you have heard about the recent customer service debacle involving Comcast over the past week. In case you aren’t familiar with what happened, a customer called into their service center attempting to cancel his service after almost a…

Continue

Increase After Sale Product Penetration Through Automotive Guest Relations (BDC)

Posted by Stan Sher on July 23, 2014 at 2:40pm 3 Comments

What?

It is time to talk about the F&I department in the dealership and how the BDC (GRC) department can help improve product penetration. The typical discussion with regards to business development is always about lead handling and appointments. The BDC discussion is one that can go on for hours…

Continue

BLACK BOOK ADDS ANIL GOYAL TO EXECUTIVE TEAM

Posted by Black Book on July 23, 2014 at 2:35pm 0 Comments

Black Book announces the addition of Anil Goyal to its executive team serving as Vice President of Analytics and Strategic Relationships. Best known for providing timely, independent and accurate vehicle valuation data, the addition of Mr. Goyal enables Black Book to broaden its reach into data and trend analysis for customers in a variety of leading industries.



Mr. Goyal comes to Black Book with a deep background in strategy and has held a number of senior positions in the…

Continue

TOP Featured Discussions

6 Infallible Ways to Earn Respect

BY GEOFFREY JAMES ~ Edited by I.C. Collins

There's no management tool more important than respect. Here's how to make sure you're getting it.

Business may be all about money, but the currency that's traded inside every organization is respect.

If you command respect, people listen when you talk and take action when asked. If you don't command respect, well, everyone's just laughing behind your back.

Contrary to popular…

‘Google My Business’ Is Improving How Local Automotive Dealerships Understand and Connect with Customers

Google has announced its new streamlined approach for businesses to easily manage their digital presence within Google’s search engine, Google+ and Google Maps . This new update offers businesses one logical dashboard where they can easily manage and update information such as their address, phone numbers, store hours, etc., as well as share content and photos, and read and respond directly to reviews.

Google My Business also includes the ability…

Are You Committed To Your Future

We love the stories of the average person who gets in the automotive sales industry and makes $100,000 their first year.

The problem is these stories and these individuals are the exception, not the rule.

They end up reinforcing the "get rich quick" easy money mentality. A newbie starts and after a week or two starts questioning why he isn't making a "boatload" of money yet.

He's frustrated because he's made the exceptional, rare case…

Buyers are Liars. 17 Fibs that Buyers Tell

"Buyers are Liars" is a favorite phrase of a Sales VP I know, and she's RIGHT! (Here's a funny article  from a posting on Motor Trends Blog)

One afternoon I upped (approached) a man in the Trucks Department. I'll call him Mr. Hawthorne. He was wandering around with his son, looking at the brand-new Gargantuan Crew Cabs. He told me he was just killing time while his oil was being changed.…

6 Tips to Auditing Your Business’s PPC Campaigns

Whether you’re building your own PPC campaigns or working with a PPC vendor or agency, it’s important for business owners to understand how to evaluate their AdWords campaigns. To help you ensure you’re getting the most out of your campaign, and provide some guidelines to assess your efforts, here are the six most important steps of conducting a PPC audit:

Campaign Structure

A well-structured campaign enables you customize ad copy, landing pages, keywords and…

Forum

Buyers are Liars. 17 Fibs that Buyers Tell

Started by Mike Elliott in Sales Forum. Last reply by Paul Schnell yesterday. 2 Replies

"Buyers are Liars" is a favorite phrase of a Sales VP I know, and she's RIGHT! (Here's a funny article  from a posting on Motor Trends Blog)One afternoon I upped (approached) a man in the Trucks Department. I'll call him Mr. Hawthorne. He was wandering around with his son, looking at the brand-new Gargantuan Crew Cabs. He told me he was just killing time while his oil was being changed. We started to chat and the next thing you know we're test-driving a new truck. Mr. Hawthorne really seemed to…Continue

Tags: management, car, negotiation, dealership, sales

‘Google My Business’ Is Improving How Local Automotive Dealerships Understand and Connect with Customers

Started by Mike Elliott in Social Media and Reputation Management. Last reply by Mike Elliott on Tuesday. 2 Replies

Google has announced its new streamlined approach for businesses to easily manage their digital presence within Google’s search engine, Google+ and Google Maps . This new update offers businesses one logical dashboard where they can easily manage and update information such as their address, phone numbers, store hours, etc., as well as share content and photos, and read and respond directly to reviews.Google My Business also includes the ability to access Google+ Insights reports, which have…Continue

Tags: Dealership, marketing, plus, Google, D'Andrea

6 Infallible Ways to Earn Respect

Started by IC. Collins in dealerELITE Professional Experience on Tuesday. 0 Replies

BY GEOFFREY JAMES ~ Edited by I.C. CollinsThere's no management tool more important than respect. Here's how to make sure you're getting it.Business may be all about money, but the currency that's traded inside every organization is respect.If you command respect, people listen when you talk and take action when asked. If you don't command respect, well, everyone's just laughing behind your back.Contrary to popular belief, a fancy job title never commands respect. In fact, there are six, and…Continue

dealerElite's Exclusive Interview with Jim Ziegler

Started by DealerELITE in DealerELITE Interviews. Last reply by Glenn Pasch yesterday. 19 Replies

An Exclusive Interview with Jim Ziegler dE gets one-on-one, down and dirty, with the Alpha Dawg DealerElite: What motivates Jim Ziegler? Ziegler: My life and business is all about relationships Chris. I have a philosophy that the most powerful people on Earth are those people that influence the most other people. The power of influence is magnified by the number of relationships a person can manage with the…Continue

Tags: dawg, internet, alpha, ziegler, jim

Are You Committed To Your Future

Started by IC. Collins in dealerELITE Professional Experience. Last reply by DealerELITE on Wednesday. 1 Reply

We love the stories of the average person who gets in the automotive sales industry and makes $100,000 their first year.The problem is these stories and these individuals are the exception, not the rule.They end up reinforcing the "get rich quick" easy money mentality. A newbie starts and after a week or two starts questioning why he isn't making a "boatload" of money yet.He's frustrated because he's made the exceptional, rare case his yardstick, instead of learning the truth about how much…Continue

Are Your Sales Reps Responding Fast Enough?

Started by Elizabeth Ayala in Dealer Forum on Thursday. 0 Replies

Autofusion has a solution! Several in fact - TextExpress allows clients and potential buyers to text your dealership, tracks the conversation, and pushes all data into the CRM. Finally, you can communicate the way your buyers do.The second is our LeadVault quick response system that we use in the office. When a lead form is filled out, I get a text message on my cell with a link to claim the lead. If I am the first rep to click the link, I receive the lead details and I can call, text, or email…Continue

Tags: buyers, sales, potential, site, web

Used Car Prices Fall for Third Straight Month in July. How will this affect re-marketing and trade in values?

Started by Mike Elliott in OTHER - Does Not Fit Any Predefined Category 14 hours ago. 0 Replies

Late-model used-car prices dipped below $23,000 in July for the first time this year, settling at $22,919. That's a 0.78 percent drop from June, and it's the third month in a row that prices have dropped.Related: What’s the Most Affordable Car in 2014?The Hyundai Sonata Hybrid's price fell the most in…Continue

Tags: prices, dealership, management, car, value

Are Your Sales Reps Responding Fast Enough?

Started by Elizabeth Ayala in Dealer Forum on Thursday. 0 Replies

Autofusion has a solution! Several in fact - TextExpress allows clients and potential buyers to text your dealership, tracks the conversation, and pushes all data into the CRM. Finally, you can communicate the way your buyers do.The second is our LeadVault quick response system that we use in the office. When a lead form is filled out, I get a text message on my cell with a link to claim the lead. If I am the first rep to click the link, I receive the lead details and I can call, text, or email…Continue

Tags: buyers, sales, potential, site, web

AutoBlog News Feed

Coal-rolling Ram dually does tandem beer-shooting burnout with ATV in bed

Filed under: , , ,

A Coal-Rolling tandem ATV burnout

Sometimes a video comes around that just makes you shake your head in disbelief. Take for example these guys from Nebraska in their dually diesel flatbed Ram, doing a smoky burnout. Lighting up the tires is nothing new, but these folks take things a step further by having another guy on an ATV in bed that is also smoking the tires. Finally, people are sitting on a couch in the bed taking the whole show in, as beer cans shoot out of the stacks.

There have been several stories recently about the scourge of rolling coal, i.e., diesel trucks modified to lay down a thick, black smoke screen, sometimes for vaguely political reasons. Whatever your opinion is on it, breathing in this much nasty stuff isn't exactly great for your health. Of course, it turns out that burning rubber is pretty awful, too. Both diesel and tire emissions contain cancer-causing Group 1 carcinogens. Combine them with the cigarette smoking here, and these guys are an oncologist's nightmare. Scroll down to take it all in for yourself. Warning, there is a little explicit language.

Continue reading Coal-rolling Ram dually does tandem beer-shooting burnout with ATV in bed

Coal-rolling Ram dually does tandem beer-shooting burnout with ATV in bed originally appeared on Autoblog on Fri, 25 Jul 2014 20:03:00 EST. Please see our terms for use of feeds.

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Automotive News - Dealers

Jaguar Land Rover cuts prices on 3 models in China in response to government probe

Jaguar Land Rover will cut prices on 3 models by an average of $32,300 starting August 1, after the National Development and Reform Commission, China's state planner, launched an investigation into monopolistic prices in the auto industry, the...

VW brand replaces its global marketing chief

VW brand's global marketing head, Simon Thomas, will leave the post after about a year in the job. Thomas will be succeeded by Xavier Chardon, VW brand's European sales chief.

GM, Manheim kiss and make up

About four years after a spat strained their business relations, GM and auction company Manheim are starting to kiss and make up.

Strong retail demand to push U.S. sales higher in July, forecasts show

The pace of U.S. auto sales has slowed slightly after hitting an eight-year high in June, but July's results are still shaping up to be at least 9 percent better than a year ago, according to four forecasts.

Recent National Job Listings

1. Mike Elliott

Washington, DC, United States

2. DealerELITE

Easton, PA, United States

3. IC. Collins

Midland, TX, United States

4. Stan Sher

Cherry Hill, NJ, United States

5. Rebecca Kon

Maitland, FL, United States

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Wards Auto Dealer News Feed

Finding the Best Van Rental for First-Time Visitors to Los Angeles

LOS ANGELES, July 25, 2014 /PRNewswire/ -- With the glitz of Hollywood, the allure of world-class restaurants and unbeatable weather and natural wonders, L.A. and Southern California have everything it takes for a memorable vacation. From the minute you arrive in Los Angeles, it's...

Toyota of Naperville touts pickup truck lineup near Plainfield, IL

http://photos.prnewswire.com/prnc/20140725/130374 NAPERVILLE, Ill., July 25, 2014 /PRNewswire-iReach/ -- Toyota has built a strong reputation for building some of the most reliable and fuel-efficient cars on the road today.

read more

Kansas City-area luxury dealership fills statewide vehicle void

http://photos.prnewswire.com/prnc/20140725/130352 MERRIAM, Kan., July 25, 2014 /PRNewswire-iReach/ -- Drivers looking for pre-owned Mercedes-Benz vehicles near Manhattan, Kansas have a great resource in the local-area Merriam, Kansas dealership, Aristocrat Mercedes-Benz at Aristocrat Motors.

read more

Automotive News - Breaking News

Jaguar Land Rover cuts prices on 3 models in China in response to government probe

Jaguar Land Rover will cut prices on 3 models by an average of $32,300 starting August 1, after the National Development and Reform Commission, China's state planner, launched an investigation into monopolistic prices in the auto industry, the...

Fisker's Chinese owner plans 2nd model after Karma output resumes

The Chinese owner of Fisker Automotive hopes to launch a second model that would join the $100,000 Karma luxury plug-in hybrid in three years, according to the company's chairman.

NHTSA to investigate older GM models for software, airbag glitch

NHTSA will investigate whether 320,000 older Chevrolet Impalas have a software defect that might cause airbags to fail to deploy in a crash.

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