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Latest Activity

Squire Pettis replied to IC. Collins's discussion 10 Phrases Navy SEALs Don't Say
"I especially like #1, #3, and #7! "
5 hours ago
steven chessin commented on Patrick Kelly's blog post Incoming! Why Every Phone Call Should Be Treated as Mission Critical
"Patrick Nobody questions the importance of proper sales call management.Expect trainers to favor training and vendors to favor managed. I like a hybrid of all that begins with a receptionist sending calls to trained salesmen…"
6 hours ago
Subi Ghosh posted a video

On Social Media, Talk Less About Yourself and More About 'Them'

Dealer Authority VP of Marketing Subi Ghosh was at Jim Ziegler's Internet Battle Plan in Seattle discussing social media for car dealers. Here, she tells us ...
17 hours ago
Subi Ghosh posted a blog post

Our Connections are a Reflection of How to Market a Dealership

Those in the automotive industry tend to live in a professional bubble. We love what we do for different reasons, but for many (such as me), it's a matter of working in an industry that is completely different and more challenging than others, particularly when it comes to digital marketing.This is a competitive world. The…See More
17 hours ago
Big Tom LaPointe commented on Patrick Kelly's blog post Incoming! Why Every Phone Call Should Be Treated as Mission Critical
"These arguments apply to implementation of live chat software and managed chat vendors, as this is often one of the first customer experiences with a store."
yesterday
Big Tom LaPointe commented on Patrick Kelly's blog post Incoming! Why Every Phone Call Should Be Treated as Mission Critical
"This is golden - well put and 100% accurate. Calling in as a vendor to hundreds of stores, I hear a multitude of responses, and you have to wonder how it is for a customer sometimes"
yesterday
Graham Annett and Mike Elliott are now friends
yesterday
Patrick Kelly is now friends with KIR TRACEY, James A. Ziegler, Jim Kristoff and sara callahan more
yesterday
Brian Bennington replied to IC. Collins's discussion The 2 Phrases That Bosses Hate
"So we meet again "Icy,"  Geoffrey James is one of my favorites.  Your astuteness in sharing this shows you're a guy or gal with a real genuine and, dare I say, humorous understanding of sales.  I also liked that you…"
yesterday
steven chessin commented on Patrick Kelly's blog post Incoming! Why Every Phone Call Should Be Treated as Mission Critical
" "dealers are making a lot of money and thinking they are smarter than they are"  ha ha "
yesterday
steven chessin replied to IC. Collins's discussion Automating Sales: Will It Be the Death of the Salesperson?
"YES !  This needs a comment. Bravo !  Please allow me to put this brilliant theoretical discourse into actual auto sales case study practice. I call this response : "Fire bad  ... ummmmgh"  Your perspective is that…"
Friday
Mike Elliott posted discussions
Friday
Joseph Rosales posted a discussion

Best of the Best, or Best of the Worst

Would you ever hire the best of the worst to work in your dealership?  Well as bad as that sounds people do it every day.  Here's how.  They run an advertisement, several (or just a few) respond...they interview the candidates...none of them are really who they are looking for, but they need people so they hire the best of this group...essentially the best of the worst.Never hire the best of the worst.  Have high standards.  Be clear about the kind of people you want working in your dealership…See More
Friday
David Ruggles commented on Patrick Kelly's blog post Incoming! Why Every Phone Call Should Be Treated as Mission Critical
"Excellent piece, Patrick.  Almost makes one wonder why dealerships don't answer their phones with real humans, doesn't it.  The rationale?  Everyone else uses an IVR, so at least I'm no worse than my competitors. …"
Friday
Profile IconGraham Annett and Andy Eisenbarth joined DealerELITE.net
Friday
IC. Collins posted discussions
Friday
John Sternal posted a blog post

11 Photos That will Never Sell A Car Online

Selling a car online is now mainstream. But you can easily screw up your chances for success, usually with the photos you select. “Especially when car shopping, price and car design have always been the two biggest hot buttons that will dictate the success of a car sale,” said Scot Hall, Executive Vice President of Swapalease.com. “Photos that showcase the car’s design and features are even more important in a peer-to-peer sales environment such as the Swapalease.com marketplace.” Here is a…See More
Friday
Paul Potratz posted a blog post

Attract Local Customers To Your Doorstep

Want to attract more shoppers in your community? There's a new social media feature that changes the way we market to our local target audiences.On this week's Hard Facts, Samantha covers how you'll be able to use this feature to start capturing more local traffic than ever before.See More
Friday
Max Zanan posted a photo
Friday
Patrick Kelly's 2 blog posts were featured
Friday

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Added by Max Zanan on October 17, 2014

 

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Motivational | Educational | Inspirational

TOP Featured Blogs

Am I Really A VIP?

I had just finished reading this article on marketsoft.com about customer loyalty, when a business associate told me about a similar situation that happened to him. In his mailbox was a glossy, oversized postcard offering a…

5 Tips for Creating a More Predictable Work Environment

5_tips_header

Most Monday mornings I find myself standing in NCM Institute’s beautiful training facility in Kansas City, welcoming a new class of dealership managers who come to us for formalized training specific to their job responsibilities. Even before introductions, sometimes I will ask the class some questions:

“How many of you, when you interviewed for your first job in the car business were shown a written job description and job objectives or expectations that you would…

Incoming! Why Every Phone Call Should Be Treated as Mission Critical

When was the last time you tried calling into your own--or another--dealership? Chances are high that the phone went unanswered, you were put on hold, routed into voicemail or were told that the sales or service person you're trying to reach is out to lunch.

 

The latest data collected from our call center agents is overwhelming: car dealers are missing way too many sales and service opportunities from lost phone leads. Behind showroom ups, these are the highest value inquiries…

Are you charging enough for labor?

I am sure you know that the customer pay rate is a balancing act. Getting what you want must never exceed reality. Obviously a thousand dollars an hour looks great on paper, but with that rate you will most likely sell zero hours.


Click the link below to hear how to balance your…

(Don’t Say) “We Treat Everyone the Same”

Today we focus on customization when selling to women. When dealership personnel say that they “treat everyone the same,” what they really mean is that they greet prospects consistently and similarly with a sales process - whether in person or digitally. However, having the capacity and ability to treat each customer the same simply can’t be accomplished. It sounds nice as a concept, but after all we are humans, not robots. We can’t be shaped and programmed to treat…

Blog Posts

Our Connections are a Reflection of How to Market a Dealership

Posted by Subi Ghosh on October 19, 2014 at 6:48am 0 Comments

Those in the automotive industry tend to live in a professional bubble. We love what we do for different reasons, but for many (such as me), it's a matter of working in an industry that is completely different and more challenging than others, particularly when it comes to digital marketing.

This…

Continue

11 Photos That will Never Sell A Car Online

Posted by John Sternal on October 17, 2014 at 12:46pm 0 Comments

Selling a car online is now mainstream. But you can easily screw up your chances for success, usually with the photos you select.



“Especially when car shopping, price and car design have always been the two biggest hot buttons that will dictate the success of a car sale,” said Scot Hall, Executive Vice President of Swapalease.com. “Photos that showcase the car’s design and features are even more important in a peer-to-peer sales environment such as the Swapalease.com…

Continue

Attract Local Customers To Your Doorstep

Posted by Paul Potratz on October 17, 2014 at 11:45am 0 Comments

Want to attract more shoppers in your community? There's a new social media feature that changes the way we market to our local target audiences.



On this week's Hard Facts, Samantha covers how you'll be able to use this feature to start capturing more local traffic than ever before.…

Continue

Am I Really A VIP?

Posted by Mike Gorun on October 17, 2014 at 9:27am 0 Comments

I had just finished reading this article on marketsoft.com about customer loyalty, when a business associate told me about a similar situation that happened to him. In his mailbox was a glossy, oversized postcard offering a…

Continue

Sean V. Bradley "Money Mind Mapp" Keynote Speech - Internet Sales 20 Group - Boston, MA - 2014

Posted by Sean V. Bradley on October 16, 2014 at 9:54pm 0 Comments



http://www.internetsales20group.com 856-546-2440

Sean V. Bradley "Money Mind Mapp" Keynote Speech - Internet Sales 20 Group - Boston, MA -…

Continue

The 2015 F150 NJ Tour & Test Drive Event

Posted by Jonathan Morales on October 16, 2014 at 6:21pm 0 Comments

Nationwide 2015 Ford F150 Test Drive Event - Drive the Future of Tough.

Just like the Mustang Bucket List Challenge, Ford has introduced the 2015 F150 Tour Event which will be hosting…

Continue

5 Tips for Creating a More Predictable Work Environment

Posted by Robin Cunnigham on October 16, 2014 at 2:04pm 0 Comments

5_tips_header

Most Monday mornings I find myself standing in NCM Institute’s beautiful training facility in Kansas City, welcoming a new class of dealership managers who come to us for formalized training specific to their job responsibilities. Even before introductions, sometimes I will ask the class some questions:

“How many of you, when you interviewed for your first job in the car business were shown a written job description and job objectives or expectations that you would…

Continue

Incoming! Why Every Phone Call Should Be Treated as Mission Critical

Posted by Patrick Kelly on October 16, 2014 at 1:44pm 5 Comments

When was the last time you tried calling into your own--or another--dealership? Chances are high that the phone went unanswered, you were put on hold, routed into voicemail or were told that the sales or service person you're trying to reach is out to lunch.

 

The latest data collected from our call center agents is overwhelming: car dealers are missing way too many sales and service opportunities from lost phone leads. Behind showroom ups, these are the highest value inquiries…

Continue

TOP Featured Discussions

The 2 Phrases That Bosses Hate

BY GEOFFREY JAMES @SALES_SOURCE


A recently-published list of employee remarks that bosses hate completely missed the two worst offenders.



Monster.com recently published the following list of employee remarks that, according to the article, will cause a boss to "hate" the employee:


1. "That's not how we did it at my old job."

2. "So-and-so isn't doing his work."

3. "How'd I do? How'd I do? How'd I do?"

4. "This…

10 Phrases Navy SEALs Don't Say

By: JEFF BOSS


Shared: From your friends TechAutoCareers.com® the online resource for the Automotive Sales Consultant


While the parallels between special operations and business closely mirror each other in some regards, there are also glaring differences. The most significant difference I’ve found in the year plus that I’ve been out of the military is what is considered acceptable and unacceptable in the workplace.


In a SEAL Team room, for…

7 Killer Quotes from Shark Tank's Barbara Corcoran

BY JOHN BOITNOTT @JBOITNOTT


The woman who turned a $1,000 real estate loan into a $66 million business has
much to say about entrepreneurship, success and business. We would all do well
to listen.

As the only female shark on "Shark Tank," Barbara…

Why You Should Stop Being a Boss and Be a Leader

BY LOLLY DASKAL @LOLLYDASKAL


The way you approach being in charge--whether you're running a corporation, a
civic organization, or a neighborhood bake sale--is a huge factor in the group's
achievement. Think about the differences before you step up.


Shared: From your…

Forum

The 2 Phrases That Bosses Hate

Started by IC. Collins in General Forum for dealerELITE Members. Last reply by Brian Bennington yesterday. 1 Reply

BY GEOFFREY JAMES @SALES_SOURCE A recently-published list of employee remarks that bosses hate completely missed the two worst offenders. Monster.com recently published the following list of employee remarks that, according to the article, will cause a boss to "hate" the employee: 1. "That's not how we did it at my old job."2. "So-and-so isn't doing his work."3. "How'd I do? How'd I do? How'd I do?"4. "This is not what I signed up for."5. "Can't someone else do that?"6. "Will I get a promotion…Continue

10 Phrases Navy SEALs Don't Say

Started by IC. Collins in General Forum for dealerELITE Members. Last reply by Squire Pettis 5 hours ago. 1 Reply

By: JEFF BOSS Shared: From your friends TechAutoCareers.com® the online resource for the Automotive Sales Consultant While the parallels between special operations and business closely mirror each other in some regards, there are also glaring differences. The most significant difference I’ve found in the year plus that I’ve been out of the military is what is considered acceptable and unacceptable in the workplace. In a SEAL Team room, for instance, there are (legal) mementos collected from…Continue

Automating Sales: Will It Be the Death of the Salesperson?

Started by IC. Collins in dealerELITE Professional Experience. Last reply by steven chessin on Friday. 1 Reply

BY MICK HOLLISON @MICKHOLLISONSalespeople must presume unprecedented levels of sophistication and knowledge of products, pricing and the competitive landscape among their potential customers.Shared: From your friends TechAutoCareers.com® the online resource for the Automotive Sales ConsultantThe rise of the Internet, coupled with increasingly sophisticated buyers and new technologies like predictive analytics, have changed the world of sales and marketing forever. Simply stated, new technology…Continue

Dealership consolidation is coming -- but how fast and how much?

Started by Mike Elliott in Automotive Industry Future - Predictions Oct 13. 0 Replies

Dealership consolidation is expected to accelerate as Warren Buffett's entry into automotive retailing attracts more buyers, observers said. But don't expect massive change anytime soon.It will be a decadelong process, Steven Szakaly, chief economist for the National Automobile Dealers Association, predicted.About 4 percent of U.S. dealerships are held by publicly traded companies, NADA Chairman Forrest McConnell said, leaving 96 percent up for grabs in the buy-sell arena.George Hoffer, an…Continue

Tags: ownership, management, dealership, consolidation, Dealership

Step Away from the Telephone, Unless You Have Service Skills

Started by IC. Collins in dealerELITE Professional Experience Oct 14. 0 Replies

by Marilyn Suttle Shared: From your friends TechAutoCareers.com® the online resource for the Automotive Sales Consultant On a scale from one to ten, how well would your customers rate your phone etiquette? Your score is only as good as your next phone call. Here are a few do’s and don’ts that will make your customers feel welcomed, connected and eager to come back. Do’s: Before you talk, prepare. When the phone rings, it’s not always easy to let go of the frustration of the moment and offer a…Continue

Americans could waste $2.8 trillion being stuck in traffic by 2030

Started by Mike Elliott in Automotive Industry Future - Predictions on Thursday. 0 Replies

Sitting stopped in congested traffic might be one of the most frustrating feelings imaginable. You're trapped in your car unsure when things might pick up again, when all you really want is to get to your destination. Not only is this exasperating, it might be costing us all a huge pile of money.A study…Continue

Tags: gridlock, commuting, traffic, automobile

Why Neutral References Don't Work

Started by IC. Collins in General Forum for dealerELITE Members Oct 14. 0 Replies

BY SUZANNE LUCAS You should always take your attorney's advice, except when you shouldn't. Shared: From your friends TechAutoCareers.com® the online resource for the Automotive Sales Consultant You want to protect your business, so you listened to your attorney and you implemented a policy of only "neutral" references. That is, you only confirm dates of service and title. This is a great policy, and the one recommended by many attorneys. In fact, last week, I asked six labor and employment…Continue

Nail These 5 Interview Questions and Get Your Dream Job

Started by IC. Collins in dealerELITE Professional Experience on Thursday. 0 Replies

BY DREW HENDRICKS @DREWAHENDRICKS Interviews are changing. Don't get stuck without an answer. Shared: From your friends TechAutoCareers.com® the online resource for the Automotive Sales Consultant Prepping for your next big job interview? There are some critical interview questions you need to get ready for--either gauging responses or figuring out the best way to answer some of the quirkier requests. The times they are a'changing, and so are interview formats. Many are informal and more…Continue

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This exploding Rolls-Royce Silver Shadow is angering, mesmerizing

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Rolls-Royce Silver Shadow explosion

Between Las Vegas and the emirates of the Persian Gulf, we're sure there are Rolls-Royces to be found in the desert all the time. And we don't doubt that, given those locations, one gets torched every so often. There'd probably even be someone in a tuxedo or evening gown running for cover when it happens, too. The thing is that we're seldom if ever there to watch it go down, much less capture it in stunning high-definition, frame-by-frame video when it does.

That's where this four-minute clip by Tyler Shields comes in. The American photographer and filmmaker staged and captured this Silver Shadow being doused in gasoline (or at least what we're supposed to believe is gasoline) and set afire in the Mojave Desert, along with actor Cru Ennis and actress Ana Mulvoy-Ten.

It's heartbreaking but mesmerizing, and you'll want to watch the video for yourself to see which side you fall on. If it's the former, take solace at least in the fact that the Silver Shadow is far from a rare beast. In fact, it remains by far the most prolific Rolls-Royce ever, with over 30,000 made between 1965 and 1980... so we doubt this one will be missed terribly.

In any case, scroll down below for the video, along with a behind-the-scenes look at how it was filmed. If you want to know more about Shields and the reason he blew up a perfectly good Rolls, click here for his blog.

Continue reading This exploding Rolls-Royce Silver Shadow is angering, mesmerizing

This exploding Rolls-Royce Silver Shadow is angering, mesmerizing originally appeared on Autoblog on Sun, 19 Oct 2014 19:31:00 EST. Please see our terms for use of feeds.

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TOP 5 Contributing Members This Week

1. IC. Collins

Midland, TX, United States

2. Patrick Kelly

Houston, TX, United States

3. Timothy Marvel

Richardson, TX, United States

4. MANNY LUNA

Spring, TX, United States

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Dave's Corner

Automotive News - Dealers

Auto economists eye troubling signs on horizon

Business is booming for auto dealers five years after the national economic crisis, so what could go wrong? Plenty, warns a number of auto industry economists.

Are railroads snubbing autos?

Automakers frustrated by expensive delays in transporting vehicles to dealerships are about to learn whether railroads give preferential treatment to other shippers.

Timeline: Regrowing pains

A look back at the events of August, September and October, 2009

China's policies are pushing out pickups

When Beijing implemented its Road Traffic Law in 2003, it granted city governments the liberty to decide whether to permit pickups to drive in their cities.

Recent National Job Listings

1. IC. Collins

Midland, TX, United States

2. Patrick Kelly

Houston, TX, United States

3. Timothy Marvel

Richardson, TX, United States

4. MANNY LUNA

Spring, TX, United States

5. DealerELITE

Easton, PA, United States

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Wards Auto Dealer News Feed

Cameron Yadidi Brock Speaks out Against Distracted Driving

LOS ANGELES, Oct. 17, 2014 /PRNewswire/ -- In December 2013, Sheriff's Deputy Andrew Wood's squad car struck and killed former Napster executive and entertainment attorney Milt Olin as he rode his bicycle down the bike lane on Los Angeles's Mulholland Drive. The Santa Barbara...


Visteon Employees in Van Buren Township Raise Nearly $17,000 for Karmanos Cancer Institute in Detroit

Visteon Corporation Logo. VAN BUREN TOWNSHIP, Mich., Oct. 17, 2014 /PRNewswire/ -- About 230 Visteon Corporation employees participated in a 5K run/walk at the company's corporate offices and innovation center in Van Buren Township on Oct.

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Automotive News - Breaking News

Falling gasoline prices make alternative-fuel vehicles a tougher sell

For a sign of the challenges in selling fuel efficiency as a virtue, Tanner Hulette need only look at the signs near his dealership advertising gasoline for $2.70 a gallon. Hulette, general manager of Mechanicsville Toyota near Richmond, Va.

Are railroads snubbing autos?

Automakers frustrated by expensive delays in transporting vehicles to dealerships are about to learn whether railroads give preferential treatment to other shippers.

Late-model vehicles stretch GM's recall rolls

An Automotive News analysis of documents filed with federal regulators shows that GM is moving faster to identify and fix problems but that many defects, especially in newer vehicles, are still reaching customers.

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