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MANNY LUNA posted a blog post
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TextExpress by Autofusion

Leads don't have to seem like miracles. Autofusion's text messaging service will help you connect with your customers and increase your sales. (See more at h...
4 hours ago
steven chessin commented on Rebecca Kon's blog post Your Dealership's Staff Wants a Culture of Appreciation
""Nap Room" !!  Great idea and a lot healthier than another Starbucks to revive. "
4 hours ago
Steve Silverstein left a comment for Mike Elliott
"Thank you Mike for the welcome. Hope to be a valuable addition to this sight!!!"
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Steve Silverstein and Mike Elliott are now friends
4 hours ago
Profile IconStan Sher, Nicola Barozzi and sara callahan were featured
8 hours ago
David T. Gould commented on Stan Sher's blog post Increase After Sale Product Penetration Through Automotive Guest Relations (BDC)
"good "out of the box" thinking Stan. right people, with the right support and it would work. DTG"
8 hours ago
Anne Fleming's blog post was featured

What's the NEW TOP Reason Women Buy?

Today's Women’s Wednesday we are focusing on the new top reason women are buying from their sales advisor. Trust has always trumped price when it comes to buying from a sales advisor, but now, in our latest mid-year #bigdata report directly from women's reviews, “trust” no longer has the top spot.R-E-S-P-E-C-T! Aretha Franklin couldn’t define it better. Respect is now the #1 prerequisite to trust in the formula to selling to women.The top 5 reasons women buy from their sales consultant are…See More
8 hours ago
Stan Sher's blog post was featured

Increase After Sale Product Penetration Through Automotive Guest Relations (BDC)

What?It is time to talk about the F&I department in the dealership and how the BDC (GRC) department can help improve product penetration. The typical discussion with regards to business development is always about lead handling and appointments. The BDC discussion is one that can go on for hours and even days because it is…See More
8 hours ago
Stan Sher posted a blog post

Increase After Sale Product Penetration Through Automotive Guest Relations (BDC)

What?It is time to talk about the F&I department in the dealership and how the BDC (GRC) department can help improve product penetration. The typical discussion with regards to business development is always about lead handling and appointments. The BDC discussion is one that can go on for hours and even days because it is…See More
9 hours ago
Black Book posted a blog post

BLACK BOOK ADDS ANIL GOYAL TO EXECUTIVE TEAM

Black Book announces the addition of Anil Goyal to its executive team serving as Vice President of Analytics and Strategic Relationships. Best known for providing timely, independent and accurate vehicle valuation data, the addition of Mr. Goyal enables Black Book to broaden its reach into data and trend analysis for customers in a variety of leading industries. Mr. Goyal comes to Black Book with a deep background in strategy and has held a number of senior positions in the banking industry,…See More
9 hours ago
Mike D'Agostino updated their profile
9 hours ago
Anne Fleming posted a blog post

What's the NEW TOP Reason Women Buy?

Today's Women’s Wednesday we are focusing on the new top reason women are buying from their sales advisor. Trust has always trumped price when it comes to buying from a sales advisor, but now, in our latest mid-year #bigdata report directly from women's reviews, “trust” no longer has the top spot.R-E-S-P-E-C-T! Aretha Franklin couldn’t define it better. Respect is now the #1 prerequisite to trust in the formula to selling to women.The top 5 reasons women buy from their sales consultant are…See More
9 hours ago
Leonard Buchholz's blog post was featured

How small changes impact your Dealership

Just what does a 10% increase (in any KPI you choose) really mean to your dealership?Why small changes make big things happen. Have you heard the old saying “Yard by yard it's hard, but inch by inch is a cinch”?If I were to go to any of your dealerships and walk into the GM’s office and say “Would you…See More
10 hours ago
Leonard Buchholz posted a blog post

How small changes impact your Dealership

Just what does a 10% increase (in any KPI you choose) really mean to your dealership?Why small changes make big things happen. Have you heard the old saying “Yard by yard it's hard, but inch by inch is a cinch”?If I were to go to any of your dealerships and walk into the GM’s office and say “Would you…See More
10 hours ago
sara callahan's blog post was featured

Why Speeling and Grandma Is Impotent

When writing content – whether that content is a short, social media post or blog article, or a full-length feature article – form is just as important as the content itself. Proper spelling and grammar can dictate whether your content is received well or not. It’s not uncommon for readers to start reading an article or social…See More
10 hours ago
Philip Zelinger commented on DealerELITE's blog post AutoCon Launches “Your” Best Practices
"Quality vs. Quantity. What a novel and inspiring idea!"
10 hours ago
DealerELITE's 2 blog posts were featured
10 hours ago
Rob Gehring's blog post was featured

Why customers keep coming back to your dealership

Greetings Friends,    The price of your services is not what keeps your customers coming back to your dealership. It is the amount of care you give them. When we are directed by the discounted price alone, we are developing the wrong kind of culture. Click the link below to find out how to develop a caring culture in your dealership. …See More
10 hours ago

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TOP Featured Blogs

Increase After Sale Product Penetration Through Automotive Guest Relations (BDC)

What?

It is time to talk about the F&I department in the dealership and how the BDC (GRC) department can help improve product penetration. The typical discussion with regards to business development is always about lead handling and appointments. The BDC discussion is one that can go on for hours…

What's the NEW TOP Reason Women Buy?

Today's Women’s Wednesday we are focusing on the new top reason women are buying from their sales advisor. Trust has always trumped price when it comes to buying from a sales advisor, but now, in our latest mid-year #bigdata report directly from women's reviews, “trust” no longer has the top spot.

R-E-S-P-E-C-T! Aretha Franklin couldn’t define it better. Respect is now the #1 prerequisite to trust in the formula to selling to women.

The top 5 reasons women buy from their sales…

Why customers keep coming back to your dealership

Greetings Friends,   

 

The price of your services is not what keeps your customers coming back to your dealership. It is the amount of care you give them. When we are directed by the discounted price alone, we are developing the wrong kind of culture.

 

Click the link below to find out how to develop a caring culture in your dealership.

 …

AutoCon Launches “Your” Best Practices

AutoCon Launches “Your” Best Practices

Las Vegas, NV – The Third Annual AutoCon reinvents the automotive conference with a new and innovative format unlike any other industry event, which is attendee driven.  The majority of AutoCon’s speakers and trainers are actual dealer…

Blog Posts

Increase After Sale Product Penetration Through Automotive Guest Relations (BDC)

Posted by Stan Sher on July 23, 2014 at 2:40pm 1 Comment

What?

It is time to talk about the F&I department in the dealership and how the BDC (GRC) department can help improve product penetration. The typical discussion with regards to business development is always about lead handling and appointments. The BDC discussion is one that can go on for hours…

Continue

BLACK BOOK ADDS ANIL GOYAL TO EXECUTIVE TEAM

Posted by Black Book on July 23, 2014 at 2:35pm 0 Comments

Black Book announces the addition of Anil Goyal to its executive team serving as Vice President of Analytics and Strategic Relationships. Best known for providing timely, independent and accurate vehicle valuation data, the addition of Mr. Goyal enables Black Book to broaden its reach into data and trend analysis for customers in a variety of leading industries.



Mr. Goyal comes to Black Book with a deep background in strategy and has held a number of senior positions in the…

Continue

What's the NEW TOP Reason Women Buy?

Posted by Anne Fleming on July 23, 2014 at 1:30pm 0 Comments

Today's Women’s Wednesday we are focusing on the new top reason women are buying from their sales advisor. Trust has always trumped price when it comes to buying from a sales advisor, but now, in our latest mid-year #bigdata report directly from women's reviews, “trust” no longer has the top spot.

R-E-S-P-E-C-T! Aretha Franklin couldn’t define it better. Respect is now the #1 prerequisite to trust in the formula to selling to women.

The top 5 reasons women buy from their sales…

Continue

Looking for information

Posted by Mark Jama on July 23, 2014 at 10:05am 0 Comments

Hi all,

I tried Google-ling the top auto sellers in the US by brand (units sold) and wasn't having much luck.

And also here on Long Island, in NY.

Also, does anyone know the top 10 brands that have repeat service visits?  By that I mean consistently more repair/maintenance problems.

Mark

WANT TO LEASE A CAR ONLINE? MANY U.S. CAR SHOPPERS “WOULDN’T EVEN KNOW WHERE TO LOOK”

Posted by John Sternal on July 23, 2014 at 10:04am 0 Comments

Online shopping for purchasing a car has never been more popular. But what about if you want to compare leases through an online channel? According to participants of a recent survey from Wantalease.com, many respondents wouldn’t even know where to start.



Executives at Wantalease.com and its sister marketplace, Swapalease.com, were curious about how average drivers feel about the online research and shopping process on a new lease.…

Continue

Why customers keep coming back to your dealership

Posted by Rob Gehring on July 23, 2014 at 9:11am 0 Comments

Greetings Friends,   

 

The price of your services is not what keeps your customers coming back to your dealership. It is the amount of care you give them. When we are directed by the discounted price alone, we are developing the wrong kind of culture.

 

Click the link below to find out how to develop a caring culture in your dealership.

 …

Continue

TOP Featured Discussions

6 Infallible Ways to Earn Respect

BY GEOFFREY JAMES ~ Edited by I.C. Collins

There's no management tool more important than respect. Here's how to make sure you're getting it.

Business may be all about money, but the currency that's traded inside every organization is respect.

If you command respect, people listen when you talk and take action when asked. If you don't command respect, well, everyone's just laughing behind your back.

Contrary to popular…

‘Google My Business’ Is Improving How Local Automotive Dealerships Understand and Connect with Customers

Google has announced its new streamlined approach for businesses to easily manage their digital presence within Google’s search engine, Google+ and Google Maps . This new update offers businesses one logical dashboard where they can easily manage and update information such as their address, phone numbers, store hours, etc., as well as share content and photos, and read and respond directly to reviews.

Google My Business also includes the ability…

Are You Committed To Your Future

We love the stories of the average person who gets in the automotive sales industry and makes $100,000 their first year.

The problem is these stories and these individuals are the exception, not the rule.

They end up reinforcing the "get rich quick" easy money mentality. A newbie starts and after a week or two starts questioning why he isn't making a "boatload" of money yet.

He's frustrated because he's made the exceptional, rare case…

Buyers are Liars. 17 Fibs that Buyers Tell

"Buyers are Liars" is a favorite phrase of a Sales VP I know, and she's RIGHT! (Here's a funny article  from a posting on Motor Trends Blog)

One afternoon I upped (approached) a man in the Trucks Department. I'll call him Mr. Hawthorne. He was wandering around with his son, looking at the brand-new Gargantuan Crew Cabs. He told me he was just killing time while his oil was being changed.…

6 Tips to Auditing Your Business’s PPC Campaigns

Whether you’re building your own PPC campaigns or working with a PPC vendor or agency, it’s important for business owners to understand how to evaluate their AdWords campaigns. To help you ensure you’re getting the most out of your campaign, and provide some guidelines to assess your efforts, here are the six most important steps of conducting a PPC audit:

Campaign Structure

A well-structured campaign enables you customize ad copy, landing pages, keywords and…

Forum

Buyers are Liars. 17 Fibs that Buyers Tell

Started by Mike Elliott in Sales Forum. Last reply by Chris Spensley on Monday. 1 Reply

"Buyers are Liars" is a favorite phrase of a Sales VP I know, and she's RIGHT! (Here's a funny article  from a posting on Motor Trends Blog)One afternoon I upped (approached) a man in the Trucks Department. I'll call him Mr. Hawthorne. He was wandering around with his son, looking at the brand-new Gargantuan Crew Cabs. He told me he was just killing time while his oil was being changed. We started to chat and the next thing you know we're test-driving a new truck. Mr. Hawthorne really seemed to…Continue

Tags: management, car, negotiation, dealership, sales

‘Google My Business’ Is Improving How Local Automotive Dealerships Understand and Connect with Customers

Started by Mike Elliott in Social Media and Reputation Management. Last reply by Mike Elliott yesterday. 2 Replies

Google has announced its new streamlined approach for businesses to easily manage their digital presence within Google’s search engine, Google+ and Google Maps . This new update offers businesses one logical dashboard where they can easily manage and update information such as their address, phone numbers, store hours, etc., as well as share content and photos, and read and respond directly to reviews.Google My Business also includes the ability to access Google+ Insights reports, which have…Continue

Tags: Dealership, marketing, plus, Google, D'Andrea

6 Infallible Ways to Earn Respect

Started by IC. Collins in dealerELITE Professional Experience yesterday. 0 Replies

BY GEOFFREY JAMES ~ Edited by I.C. CollinsThere's no management tool more important than respect. Here's how to make sure you're getting it.Business may be all about money, but the currency that's traded inside every organization is respect.If you command respect, people listen when you talk and take action when asked. If you don't command respect, well, everyone's just laughing behind your back.Contrary to popular belief, a fancy job title never commands respect. In fact, there are six, and…Continue

FEAR Has Two Meanings

Started by IC. Collins in dealerELITE Professional Experience. Last reply by IC. Collins on Saturday. 2 Replies

Shared: From your friends TechAutoCareers.com® the online resource for the Automotive Sales Consultant™FEAR Has Two MeaningsF ~ Forget E ~ Everything A ~ And R ~ Run~ OR ~F ~ Face E ~ Everything A ~ And R ~ RiseThe Choice Is Yours..!!What do you think? Is this something you can benefit from or do you have a few tricks up your sleeve that are just as powerful? Make your voice heard by leaving a comment below. Don’t forget to hit the share button if you know others who will find this post…Continue

Are You Committed To Your Future

Started by IC. Collins in dealerELITE Professional Experience. Last reply by DealerELITE 10 hours ago. 1 Reply

We love the stories of the average person who gets in the automotive sales industry and makes $100,000 their first year.The problem is these stories and these individuals are the exception, not the rule.They end up reinforcing the "get rich quick" easy money mentality. A newbie starts and after a week or two starts questioning why he isn't making a "boatload" of money yet.He's frustrated because he's made the exceptional, rare case his yardstick, instead of learning the truth about how much…Continue

Are Your Sales Reps Responding Fast Enough?

Started by Elizabeth Ayala in Dealer Forum 3 hours ago. 0 Replies

Autofusion has a solution! Several in fact - TextExpress allows clients and potential buyers to text your dealership, tracks the conversation, and pushes all data into the CRM. Finally, you can communicate the way your buyers do.The second is our LeadVault quick response system that we use in the office. When a lead form is filled out, I get a text message on my cell with a link to claim the lead. If I am the first rep to click the link, I receive the lead details and I can call, text, or email…Continue

Tags: buyers, sales, potential, site, web

Different Estimates: On The Spot

Started by IC. Collins in dealerELITE Professional Experience on Friday. 0 Replies

When it comes to automotive sales, consumers have been socialized into thinking they must get at least three estimates before making a buying decision. But what if those three estimates came from you? And what if they were delivered in such a compelling, meaningful way that the prospect felt comfortable giving you their business right then?Shared: From your friends TechAutoCareers.com® the online resource for the Automotive Sales Consultant™Not only is this scenario possible, it’s central to a…Continue

Never give up

Started by IC. Collins in dealerELITE Professional Experience yesterday. 0 Replies

Shared: From your friends TechAutoCareers.com® the online resource for the Automotive Sales Consultant™"Never give up on what you really want to do. The Person with big dreams is more powerful than the one with all the facts."~ Albert EinsteinWhat do you think? Is this something you can benefit from or do you have a few tricks up your sleeve that are just as powerful? Make your voice heard by leaving a comment below. Don’t forget to hit the share button if you know others who will find this…Continue

AutoBlog News Feed

Noted Porsche collector Magnus Walker learns what a TED Talk is firsthand

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Magnus Walker Tedx Talk

Porsche collector Magnus Walker has the name and looks of a Viking, but once he starts talking about his life story and what drives him, he's an absolutely fascinating guy. Walker recently gave a Ted Talk at a Tedx conference at UCLA and claimed he didn't really understand the idea behind the speeches. You would never know it, though. Walker is as gifted a speaker as he is a talented restorer of some seriously cool Porsches.

Walker's talk is titled "Go with Your Gut Feeling," and it amounts to his autobiography. He recounts his birth in England, dropping out of school at 15 and moving to the US at 19. Once in Los Angeles, he started selling second-hand clothes and grew it into a fashion business.

Of course, what makes him interesting to us is his passion for Porsches. He fell in love with them when he saw a white 911 as a child at the Earl's Court Motor Show in England, but Walker waited until the '90s to buy his first one. From there he started racing and eventually restoring them. Since the documentary Urban Outlaw about him was released, Magnus has become famous for the love of the brand.

The crux of his talk is telling people to follow what they want to do and be willing to take a leap of faith, occasionally. He didn't know anything about fashion or restoring cars when he started doing them, but "passion goes a long way," he says. Scroll down to hear an eloquent speech about living life happily from someone who is practicing what he's preaching.

Continue reading Noted Porsche collector Magnus Walker learns what a TED Talk is firsthand

Noted Porsche collector Magnus Walker learns what a TED Talk is firsthand originally appeared on Autoblog on Wed, 23 Jul 2014 20:00:00 EST. Please see our terms for use of feeds.

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1. IC. Collins

Midland, TX, United States

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Automotive News - Dealers

New-look Yaris will start at $15,670

Pricing on the 2015 Yaris, Toyota's struggling subcompact car, will start at $15,670, including shipping. Toyota gave the 2015 Yaris a face-lift in hopes that a newer look will attract more buyers.

Japan readies fuel cell subsidies in bet on Toyota's next big thing

Japan is readying subsidies to help Toyota and key suppliers take the lead in hydrogen-powered fuel cell vehicles that could top $400 million over the next several years if the most bullish projections for the technology play out.

Maybe the EPA should just hire Consumer Reports for mpg ratings

Maybe the federal government should adopt Consumer Reports as a model for fuel economy testing. Or just outsource the task to the magazine.

GM sales surge despite recalls as Barra proves quality sells

General Motors' Mary Barra is projected to report her second straight quarter of rising sales, adding to evidence that the CEO is weathering the biggest wave of recalls in automotive history. Second-quarter revenue may rise 2.

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Midland, TX, United States

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Easton, PA, United States

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Washington, DC, United States

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Lawrenceville, GA, United States

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Denver, CO, United States

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Wards Auto Dealer News Feed

Honda Civic Tour con American Authors anuncia fechas de la gira

http://photos.prnewswire.com/prnc/20140415/73520 TORRANCE, California, 23 de julio de 2014 /PRNewswire-HISPANIC PR WIRE/ --  Las fechas de la gira para la segunda ronda de la muy esperada gira Honda Civic Tour 2014 encabezada por la banda de pop / rock American Authors, radicada ​​en Brooklyn, se extenderá.../p>

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Universal Technical Institute and mikeroweWORKS Foundation Award $1 Million in Scholarships

SCOTTSDALE, Ariz., July 23, 2014 /PRNewswire/ -- Universal Technical Institute (NYSE: UTI), the leading provider of post-secondary education for students seeking careers as professional automotive, diesel, collision repair, motorcycle and marine technicians, and the...

Introducing Fontaine Coupling Solutions: New Company Focuses on Terminal Tractor Fifth Wheels

http://photos.prnewswire.com/prnc/20140723/129983 TRUSSVILLE, Ala., July 23, 2014 /PRNewswire/ -- The Fontaine Fifth Wheel Group has expanded to include Fontaine Coupling Solutions, a new company dedicated to the terminal tractor (yard truck) market.

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Automotive News - Breaking News

Suburban Collection buys BMW, Mercedes dealerships in Ann Arbor

The Suburban Collection has acquired two more Michigan dealerships: BMW of Ann Arbor and Mercedes-Benz of Ann Arbor. The two dealerships were acquired from Sonic Automotive for an undisclosed amount.

Nissan to add L.A. to 'No Charge to Charge' Leaf promotion

Nissan said today it will add Los Angeles to its 'No Charge to Charge' promotion for the Leaf electric vehicle on Aug. 15.

Opel plans 'electric' successor to Ampera plug-in hybrid

Opel said Wednesday it plans an "electric" successor to the Ampera. The plug-in hybrid was introduced across Europe in 2011 but will be discontinued.

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