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John Sternal posted a blog post

When Politicians Veto Their Own Cars

Fair or not, some constituents are unhappy with what their elected officials are paying to drive. In the majority of cases, these cars are leased. Some opponents are even using the price of the car lease in attack ads. Politicians have taken…See More
25 minutes ago
Rebecca Kon posted a blog post

3 Halloween Ideas for Car Dealerships

Trick or treat!There’s a little less than two weeks until Halloween! Does your dealership have a plan for how to bring more shoppers into the showroom and service bays during this fun and hopefully-not-too-scary time? You should!Holidays are always an opportune time to foster some community spirit and be the host to memorable events for your customers and prospects.If you’re struggling with coming up…See More
1 hour ago
Dave Anderson posted a blog post

The “Loyal” Non-Performer

“I know I should probably get rid of the guy, but he’s been with me twenty-five years; he’s loyal.”If you’ve ever managed to whine out a lame version of this “he’s loyal” rationalization to justify your defense of mediocrity roll this publication up, hand it to the nearest person and ask them to smack you in the head with it. Frankly, if you dare fathom the perpetual cost and misery that accompanies keeping a “loyal’ non-performer you’d agree a simple whack on the head is getting off…See More
1 hour ago
Gina Carr updated their profile
3 hours ago
Crystal Hartwell posted a blog post

DrivingSales Announces Innovation Cup and Dealer Best Idea Award Winners for 2014

 New Car IQ from Pearl Technology wins 2014 Innovation Cup Award and “YouTube Postal Service” from Robert Karbaum E-Commerce Manager, Weins Canada Inc./Don Valley North Lexus, wins the 2014 Dealer Best Idea Award; presented at 2014 DrivingSales Executive Summit   Salt Lake City, Utah – October 20, 2014 – DrivingSales today announced the winners of the 2014 DrivingSales Innovation Cup and Dealer Best Idea Awards. “New Car IQ” from Pearl Technology won…See More
4 hours ago
Gale Ekern commented on Mike Gorun's blog post Am I Really A VIP?
"Nothing worse than not knowing who your customers are....and how they bought their last car and how they service them....bad CRM information costs.....Customer Loyalty....suffers"
4 hours ago
Mark Fusco updated their profile
5 hours ago
Mike Esposito posted a blog post

Auto/Mate Integrates DMS with etfile Document Management System, Streamlining Auto Dealer Workflow

ALBANY, N.Y. – October 20th, 2014 – Auto/Mate Dealership Systems (http://www.automate.com) announced today the integration of its dealership management system (DMS) with etfile's electronic document management solution. Auto dealerships using the etfile document imaging, filing…See More
5 hours ago
Gordon Wisbach, Jr. and DealerELITE are now friends
5 hours ago
Emily Darrow and Mike Elliott are now friends
5 hours ago
IC. Collins's discussion was featured

7 Killer Quotes from Shark Tank's Barbara Corcoran

BY JOHN BOITNOTT @JBOITNOTT The woman who turned a $1,000 real estate loan into a $66 million business has much to say about entrepreneurship, success and business. We would all do well to listen.As the only female shark on "Shark Tank," Barbara Corcoran is seriously swimming in the deep end, but more than…See More
5 hours ago
Sean V. Bradley's blog post was featured

Sean V. Bradley "Money Mind Mapp" Keynote Speech - Internet Sales 20 Group - Boston, MA - 2014

http://www.internetsales20group.com 856-546-2440Sean V. Bradley "Money Mind Mapp" Keynote Speech - Internet Sales 20 Group - Boston, MA - 2014 See More
5 hours ago
Profile IconGordon Wisbach, Jr. and Subi Ghosh were featured
5 hours ago
jim mudd jr is now friends with Kevin "Friend Me" Bradberry, Reed Spore and Grant Cardone
6 hours ago
Gordon Wisbach, Jr. commented on Subi Ghosh's blog post Our Connections are a Reflection of How to Market a Dealership
"Great points, here. This also applies to my version of marketing dealerships, which means buying and selling auto franchises among established dealer principals, arranging "clean" successions and partner changes, and finding the best…"
6 hours ago
Subi Ghosh's video was featured

On Social Media, Talk Less About Yourself and More About 'Them'

Dealer Authority VP of Marketing Subi Ghosh was at Jim Ziegler's Internet Battle Plan in Seattle discussing social media for car dealers. Here, she tells us ...
6 hours ago
Subi Ghosh's blog post was featured

Our Connections are a Reflection of How to Market a Dealership

Those in the automotive industry tend to live in a professional bubble. We love what we do for different reasons, but for many (such as me), it's a matter of working in an industry that is completely different and more challenging than others, particularly when it comes to digital marketing.This is a competitive world. The…See More
6 hours ago
Robin Cunnigham's blog post was featured

5 Tips for Creating a More Predictable Work Environment

Most Monday mornings I find myself standing in NCM Institute’s beautiful training facility in Kansas City, welcoming a new class of dealership managers who come to us for formalized training specific to their job responsibilities. Even before introductions, sometimes I will ask the class some questions:“How many of you, when you interviewed for your first job in the car business were shown a written job description and job objectives or expectations that you would be expected to…See More
6 hours ago
Profile IconNora Petzschler and Carmon Flynn joined DealerELITE.net
6 hours ago
Lisandra Ramos posted a blog post

The Top Ten Auto News Stories of the Week: October 11 - 17

Hey Auto Professionals -- catch up on last week’s latest and greatest automotive news stories and blogs from around the Web! In this edition of the Top 10, we’ve got articles about the best tips to streamline your dealership’s internal processes, how using multisource data can help automotive marketers, a hands-free Cadillac, and much more. …See More
8 hours ago

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TOP Featured Blogs

Our Connections are a Reflection of How to Market a Dealership

Those in the automotive industry tend to live in a professional bubble. We love what we do for different reasons, but for many (such as me), it's a matter of working in an industry that is completely different and more challenging than others, particularly when it comes to digital marketing.

This…

Am I Really A VIP?

I had just finished reading this article on marketsoft.com about customer loyalty, when a business associate told me about a similar situation that happened to him. In his mailbox was a glossy, oversized postcard offering a…

Sean V. Bradley "Money Mind Mapp" Keynote Speech - Internet Sales 20 Group - Boston, MA - 2014


http://www.internetsales20group.com 856-546-2440

Sean V. Bradley "Money Mind Mapp" Keynote Speech - Internet Sales 20 Group - Boston, MA -…

5 Tips for Creating a More Predictable Work Environment

5_tips_header

Most Monday mornings I find myself standing in NCM Institute’s beautiful training facility in Kansas City, welcoming a new class of dealership managers who come to us for formalized training specific to their job responsibilities. Even before introductions, sometimes I will ask the class some questions:

“How many of you, when you interviewed for your first job in the car business were shown a written job description and job objectives or expectations that you would…

Incoming! Why Every Phone Call Should Be Treated as Mission Critical

When was the last time you tried calling into your own--or another--dealership? Chances are high that the phone went unanswered, you were put on hold, routed into voicemail or were told that the sales or service person you're trying to reach is out to lunch.

 

The latest data collected from our call center agents is overwhelming: car dealers are missing way too many sales and service opportunities from lost phone leads. Behind showroom ups, these are the highest value inquiries…

Blog Posts

When Politicians Veto Their Own Cars

Posted by John Sternal on October 20, 2014 at 5:32pm 0 Comments

Fair or not, some constituents are unhappy with what their elected officials are paying to drive. In the majority of cases, these cars are leased. Some opponents are even using the price of the car lease in attack ads. Politicians have…

Continue

3 Halloween Ideas for Car Dealerships

Posted by Rebecca Kon on October 20, 2014 at 4:30pm 0 Comments

Trick or treat!

There’s a little less than two weeks until Halloween! Does your dealership have a plan for how to bring more shoppers into the showroom and service bays during this fun and hopefully-not-too-scary time? You should!

Holidays are always an opportune time to foster some community spirit and be the host to memorable events for your…

Continue

The “Loyal” Non-Performer

Posted by Dave Anderson on October 20, 2014 at 3:58pm 0 Comments

“I know I should probably get rid of the guy, but he’s been with me twenty-five years; he’s loyal.”

If you’ve ever managed to whine out a lame version of this “he’s loyal” rationalization to justify your defense of mediocrity roll this publication up, hand it to the nearest person and ask them to smack you in the head with it. Frankly, if you dare fathom the perpetual cost and misery that accompanies keeping a “loyal’ non-performer you’d agree a simple whack on the head is…

Continue

DrivingSales Announces Innovation Cup and Dealer Best Idea Award Winners for 2014

Posted by Crystal Hartwell on October 20, 2014 at 1:55pm 0 Comments

 New Car IQ from Pearl Technology wins 2014 Innovation Cup Award and “YouTube Postal Service” from Robert Karbaum E-Commerce Manager, Weins Canada Inc./Don Valley North Lexus, wins the 2014 Dealer Best Idea Award; presented at 2014 DrivingSales Executive Summit  

 

Salt Lake City, Utah – October 20, 2014DrivingSales today…

Continue

Auto/Mate Integrates DMS with etfile Document Management System, Streamlining Auto Dealer Workflow

Posted by Mike Esposito on October 20, 2014 at 12:33pm 0 Comments

ALBANY, N.Y. – October 20th, 2014 – Auto/Mate Dealership Systems (http://www.automate.com) announced today the integration of its dealership management system (DMS) with etfile's electronic document management solution. Auto dealerships using the etfile document…

Continue

The Top Ten Auto News Stories of the Week: October 11 - 17

Posted by Lisandra Ramos on October 20, 2014 at 9:36am 0 Comments

Hey Auto Professionals -- catch up on last week’s latest and greatest automotive news stories and blogs from around the Web! In this edition of the Top 10, we’ve got articles about the best tips to streamline your dealership’s internal processes, how using multisource data can help automotive marketers, a hands-free Cadillac, and much more. …

Continue

Our Connections are a Reflection of How to Market a Dealership

Posted by Subi Ghosh on October 19, 2014 at 6:48am 1 Comment

Those in the automotive industry tend to live in a professional bubble. We love what we do for different reasons, but for many (such as me), it's a matter of working in an industry that is completely different and more challenging than others, particularly when it comes to digital marketing.

This…

Continue

11 Photos That will Never Sell A Car Online

Posted by John Sternal on October 17, 2014 at 12:46pm 0 Comments

Selling a car online is now mainstream. But you can easily screw up your chances for success, usually with the photos you select.



“Especially when car shopping, price and car design have always been the two biggest hot buttons that will dictate the success of a car sale,” said Scot Hall, Executive Vice President of Swapalease.com. “Photos that showcase the car’s design and features are even more important in a peer-to-peer sales environment such as the Swapalease.com…

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TOP Featured Discussions

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The 2 Phrases That Bosses Hate

Started by IC. Collins in General Forum for dealerELITE Members. Last reply by Brian Bennington yesterday. 1 Reply

BY GEOFFREY JAMES @SALES_SOURCE A recently-published list of employee remarks that bosses hate completely missed the two worst offenders. Monster.com recently published the following list of employee remarks that, according to the article, will cause a boss to "hate" the employee: 1. "That's not how we did it at my old job."2. "So-and-so isn't doing his work."3. "How'd I do? How'd I do? How'd I do?"4. "This is not what I signed up for."5. "Can't someone else do that?"6. "Will I get a promotion…Continue

10 Phrases Navy SEALs Don't Say

Started by IC. Collins in General Forum for dealerELITE Members. Last reply by Squire Pettis 23 hours ago. 1 Reply

By: JEFF BOSS Shared: From your friends TechAutoCareers.com® the online resource for the Automotive Sales Consultant While the parallels between special operations and business closely mirror each other in some regards, there are also glaring differences. The most significant difference I’ve found in the year plus that I’ve been out of the military is what is considered acceptable and unacceptable in the workplace. In a SEAL Team room, for instance, there are (legal) mementos collected from…Continue

Automating Sales: Will It Be the Death of the Salesperson?

Started by IC. Collins in dealerELITE Professional Experience. Last reply by steven chessin on Friday. 1 Reply

BY MICK HOLLISON @MICKHOLLISONSalespeople must presume unprecedented levels of sophistication and knowledge of products, pricing and the competitive landscape among their potential customers.Shared: From your friends TechAutoCareers.com® the online resource for the Automotive Sales ConsultantThe rise of the Internet, coupled with increasingly sophisticated buyers and new technologies like predictive analytics, have changed the world of sales and marketing forever. Simply stated, new technology…Continue

Dealership consolidation is coming -- but how fast and how much?

Started by Mike Elliott in Automotive Industry Future - Predictions Oct 13. 0 Replies

Dealership consolidation is expected to accelerate as Warren Buffett's entry into automotive retailing attracts more buyers, observers said. But don't expect massive change anytime soon.It will be a decadelong process, Steven Szakaly, chief economist for the National Automobile Dealers Association, predicted.About 4 percent of U.S. dealerships are held by publicly traded companies, NADA Chairman Forrest McConnell said, leaving 96 percent up for grabs in the buy-sell arena.George Hoffer, an…Continue

Tags: ownership, management, dealership, consolidation, Dealership

Why Neutral References Don't Work

Started by IC. Collins in General Forum for dealerELITE Members Oct 14. 0 Replies

BY SUZANNE LUCAS You should always take your attorney's advice, except when you shouldn't. Shared: From your friends TechAutoCareers.com® the online resource for the Automotive Sales Consultant You want to protect your business, so you listened to your attorney and you implemented a policy of only "neutral" references. That is, you only confirm dates of service and title. This is a great policy, and the one recommended by many attorneys. In fact, last week, I asked six labor and employment…Continue

Americans could waste $2.8 trillion being stuck in traffic by 2030

Started by Mike Elliott in Automotive Industry Future - Predictions on Thursday. 0 Replies

Sitting stopped in congested traffic might be one of the most frustrating feelings imaginable. You're trapped in your car unsure when things might pick up again, when all you really want is to get to your destination. Not only is this exasperating, it might be costing us all a huge pile of money.A study…Continue

Tags: gridlock, commuting, traffic, automobile

Step Away from the Telephone, Unless You Have Service Skills

Started by IC. Collins in dealerELITE Professional Experience Oct 14. 0 Replies

by Marilyn Suttle Shared: From your friends TechAutoCareers.com® the online resource for the Automotive Sales Consultant On a scale from one to ten, how well would your customers rate your phone etiquette? Your score is only as good as your next phone call. Here are a few do’s and don’ts that will make your customers feel welcomed, connected and eager to come back. Do’s: Before you talk, prepare. When the phone rings, it’s not always easy to let go of the frustration of the moment and offer a…Continue

How to Get Your Quiet Employees Talking

Started by IC. Collins in General Forum for dealerELITE Members Oct 14. 0 Replies

BY WILL YAKOWICZ @WILLYAKOWICZ Learn how to successfully encourage your team to share their thoughts about your company and how you're leading it.Shared: From your friends TechAutoCareers.com® the online resource for the Automotive Sales Consultant Open, honest, and candid feedback is a necessity for any leader who wants to improve their leadership and their company. But that candor is hard to come by. Employees have a lot to lose by opening their mouth and telling you what's really on their…Continue

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Watch this BMW take flight at Viru Rally

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BMW M3 gets some air in Estonia

An E36 BMW 3 Series might be a good choice for a lot of purposes - a long road trip, a track day, rallycross, impressing your friends... but a full-on rally? It's rear-drive when the best rally machines are front- or all-wheel drive. But that didn't stop Pritt Koik and Alari-Uku Heldna from entering their stripped-out E36 in the Viru Rally in Estonia... or from getting some big air time when they did.

Fortunately the jump was not just caught on video... it was caught on video from three angles: two from the side of the rally stage and one from inside the cockpit. Check out all three below to see how this particular BMW got back into the aircraft business.

Continue reading Watch this BMW take flight at Viru Rally

Watch this BMW take flight at Viru Rally originally appeared on Autoblog on Mon, 20 Oct 2014 16:57:00 EST. Please see our terms for use of feeds.

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Automotive News - Dealers

Tesla's sales limits in Michigan tightened by one word of law

By the removal of a personal pronoun from state law, a bill awaiting Governor Rick Snyder's signature would make it harder for Tesla Motors to sell its electric vehicles directly to customers in Michigan.

Timeline: Regrowing pains

A look back at the events of August, September and October, 2009

918 Spyder nearly sold out, Porsche says

Porsche's limited-run 918 Spyder is nearing sellout status.

Cadillac dealers feel the heat

Many Cadillac retailers say they've bought into the vision of Cadillac president Johan de Nysschen, who along with other top General Motors executives sold that vision during a dealer meeting last month in Las Vegas.

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Vienna, VA, United States

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Houston, TX, United States

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Wards Auto Dealer News Feed

Breakthrough Automotive Exterior Design Features Specialty PolyOne Color and Additive Technology

CLEVELAND, Oct. 20, 2014 /PRNewswire/ -- Innovative technologies from PolyOne Corporation (NYSE: POL), a premier global provider of specialized polymer materials, services and solutions, have enabled Citroen to launch groundbreaking Airbump® exterior protective panels on the new...


Sanmina Corporation Invites You To Join Its Fourth Quarter And Fiscal Year 2014 Earnings Conference Call

SAN JOSE, Calif., Oct. 20, 2014 /PRNewswire/ -- Sanmina Corporation (NASDAQ: SANM) announced today that it will host its fourth quarter and fiscal year 2014 earnings conference call on Monday, October 27, 2014 at 5:00 PM ET.  Mr.

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Automotive News - Breaking News

Toyota recalls 247,000 vehicles in U.S. over Takata airbags

Toyota recalled 247,000 cars, SUVs and pickup trucks in the United States today because of potentially defective front passenger airbag inflators from Japanese supplier Takata that can rupture and spray metal shrapnel, according to federal safety...

Deaths linked to GM ignition-switch defect rise to 29

The program to compensate victims of a faulty ignition switch in GM vehicles has approved two new death claims, bringing the total number of deaths linked so far to the switch to 29, according to a report released on Monday by the lawyer overseeing...

Tesla's sales limits in Michigan tightened by one word of law

By the removal of a personal pronoun from state law, a bill awaiting Governor Rick Snyder's signature would make it harder for Tesla Motors to sell its electric vehicles directly to customers in Michigan.

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