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Latest Activity

Troy Spring posted a blog post

How I can Prove Direct Mail still has the best ROI

How I can prove Direct Mail is still the strongest advertising ROI there is in the Auto Business BAR NONE!A short back story: I started in the car business back in 1987 as a young kid who wanted to learn all I could about this business. One thing I caught on to quickly was that whenever we had a “Mailer” sale going on, I wanted to work bell to bell.   Who wouldn’t, we were always so busy and I made a great paycheck those weeks. Nothing changed in the next 4 years that I sold.  I continued to…See More
11 minutes ago
Mike Elliott posted a discussion

Apple's iPhone 'lock-out’ patent could end texting while driving

A new automatic system to preventing phone use while driving could ‘change the culture’ of texting addiction, say experts. Read the Article from The Guardian.See More
19 minutes ago
Sean V. Bradley posted a blog post
1 hour ago
Richard Holland posted a blog post

Are Service Customers Defecting Due to Trust and Price Transparency?

A recently released white paper based on a collaborative study between Cars.com and GFK, reported that consumers are leaving dealership service in favor of independents due to a lack of trust and price…See More
1 hour ago
Timothy Marvel and Joe Clementi are now friends
2 hours ago
Rebecca Ward posted a blog post

Protecting Your Eyes from Digital Eyestrain

Due to the high use of electronic devices, both in and out of the office, a new study has found that 70% of US adults suffer from digital eyestrain. Digital eyestrain is due to the prolonged use of electronic devices; in an effort to prevent workplace eyestrain, the following is suggested:Ensure that employees have a work area allowing them to sit 20-26 inches away from their screen.Provide employees with a document holder to place next to their screen. This will ensure that they don’t have to…See More
3 hours ago
Shawn Ryder posted a photo

Henry Ford Quote

"Quality means doing it right when no one is looking"
12 hours ago
Shawn Ryder replied to Bernard London's discussion Service sales staff training
"Brenard, I have extensive experience working with clients for Service Process Coaching - http://shawnryder.com/coaching/service-drive-process-coaching/ Would like to learn more about what your objectives are for moving forward."
12 hours ago
Josh Knutson posted a discussion

AppConect Auto 2014 - Who's Going?

Wondering who will be attending this years AppConext Auto Conference in Detroit, May 13th-14th 2014. My President Ben Anderson will be presenting on…See More
15 hours ago
Philip Zelinger posted a blog post

Auto Industry Insiders Reviews HELIOS - a Facebook based customer engagement / sales platform.- introduced by xChange.

WAAOL - Auto Industry InsidersAuto Industry Insiders is a blog talk radio show that reviews next generation technology based vendor solutions.  The show airing on Thursday, 04/24/14 at 12 Noon EST features an interview with Charles Chamblee III, the founder of xChange, discussing their new social marketing customer…See More
17 hours ago
George W. Nunes posted a status
"What if someone could tell you exactly where money is hidden in your DMS•Data mining•ROI reports 2 measure gross.Call Me 229-469-9954"
19 hours ago
Rob Gehring posted blog posts
20 hours ago
Joe Clementi commented on Joe Clementi's blog post Not lost...just undiscovered.
"Shawn. Thank you for reading and for asking a great question.  I wanted to think about exactly how to respond to your question. While I don’t think the answer can be as simple as these five things but I do believe they provide a starting…"
21 hours ago
lance thibodeau left a comment for Mike Elliott
"Hey Mike thanks for the add and I'm hoping that through different connections that I'll be able to gain some new knowledge and skills."
23 hours ago
lance thibodeau and Mike Elliott are now friends
23 hours ago
Joseph Cala posted a blog post

1 Week Left!

From today forward we have 7 total selling days left. Push hard all the way through till the end. Revisit customers that came in and didn't buy. Relook at their trades. Check all other possibilities. What if they were on another vehicle? What about longer term? Used? Certified? New? Lease? One Pay Lease? More Down? Co-Signer? Turn up the heat! T.O everybody. Stay focused. Be happy. Internet departments hammer the phones. Bang out 17 calls per hour. Stay on Script. Set appointments. Directors,…See More
23 hours ago
Kenny Alward posted a blog post

Federal Judge Decides FTC Can Hold Companies Liable For Data Security

Earlier this month, a Federal District Court judge ruled that the Federal Trade Commission has the authority to enforce and punish companies that fail to…See More
yesterday
Josh Knutson posted a blog post

Mobile Apps Continue to Dominate the Mobile Web

Mobile Apps Continue to Dominate the Mobile WebAs a whole, the adoption of mobile devices continues at a staggering pace. The average consumer is now spending 18.9 hours per week on a mobile device.New data reveals:Your customer is on a smartphone.They are primarily using apps. Apps: Time…See More
yesterday
Shawn Lawson commented on Joe Clementi's blog post Not lost...just undiscovered.
"This is great. I have 4 salespeople working for me and each of them can be described here. I really want to discover them and help them to succeed but am having a very hard time doing it. I am a 10 year guy with just 2 years of management experience…"
yesterday
Marsh Buice commented on Marsh Buice's blog post Sometimes 1 is all you need
"Joe, etoufee is crawfish tails, shrimp, and lump crab meat in a tomatoe based sauce poured over rice- my wife serves that up with a side of fried fish. It is awesome! Hence why i have to show up at the gym often!  We have to have faith in…"
yesterday

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DealerELITE | The most recognized automotive social network in the world. Sign-up now to engage with the best and brightest of our industry!

TOP 5 Photos This Week

1. Henry Ford Quote

Added by Shawn Ryder on April 23, 2014

 

Motivate | Educate | Inspire

David Lewis Presents his weekly Sales Meeting: Why the Average Salesperson Sells 10-12 Cars per Month Part 7: Leaving the Customer Alone at Negotiations

dealerELITE Featured Photos

Listings

Motivational | Educational | Inspirational

TOP Featured Blogs

Are You A Leader Or A Boss?

"Who's The Boss" was quite the popular TV show years ago. But in the workplace? The boss is not very popular at all. In fact, if you have a "boss" in your business, you could be running into drama and disaster if not determined and resolved.

You have probably seen this before, but really let each one sink in:

Leader's Attributes
Inspires employees
Depends on respect and honor
Cares for your…

Gorgeous Photos versus Real Photos on Social Media Ads

Science rules in digital marketing.

Social media is a place of vanity. Those of us who use social media often get to see flattering images of just about everything - people, places, food, cars, whatever. Have you ever seen a picture of a friend posted as their new profile picture and thought,…

OSHA Issues Guidance on Temporary Worker Injury Documentation

OSHA regulation requires dealers to document when your own employee is injured on the job, but what happens if your temporary worker is injured? When you employ a temporary worker, both the staffing agency that supplies them, and you, the host employer, are responsible for them.

How does this play into recording temporary worker injuries? To clarify this situation, OSHA has issued guidance on who is responsible for documenting temporary worker injuries.  In regards to injury and…

Why Should You Blog?

Blogs have become a cornerstone in digital marketing due to their ability to create a casual level of communication, which in turn increases conversation. Trust is built between the blogger and consumer through this dialogue, which allows dealers to provide them with a source to learn about their products in a trust worthy, information based atmosphere. To begin building this relationship you must first provide high-quality, pertinent content. Start off with the following blog topics, to…

Blog Posts

How I can Prove Direct Mail still has the best ROI

Posted by Troy Spring on April 24, 2014 at 9:20am 0 Comments

How I can prove Direct Mail is still the strongest advertising ROI there is in the Auto Business BAR NONE!

A short back story: 

I started in the car business back in 1987 as a young kid who wanted to learn all I could about this business. One thing I caught on to quickly was that whenever we had a “Mailer” sale going on, I wanted…

Continue

Are Service Customers Defecting Due to Trust and Price Transparency?

Posted by Richard Holland on April 24, 2014 at 8:04am 0 Comments

A recently released white paper based on a collaborative study between Cars.com and GFK, reported that consumers are leaving dealership service in favor of independents due to a lack of…

Continue

Protecting Your Eyes from Digital Eyestrain

Posted by Rebecca Ward on April 24, 2014 at 6:00am 0 Comments

Due to the high use of electronic devices, both in and out of the office, a new study has found that 70% of US adults suffer from digital eyestrain. Digital eyestrain is due to the prolonged use of electronic devices; in an effort to prevent workplace eyestrain, the following is suggested:

  • Ensure that employees have a work area allowing them to sit 20-26 inches away from their screen.
  • Provide employees with a document holder to place next to their screen. This will…
Continue

Auto Industry Insiders Reviews HELIOS - a Facebook based customer engagement / sales platform.- introduced by xChange.

Posted by Philip Zelinger on April 23, 2014 at 4:21pm 0 Comments

WAAOL - Auto Industry Insiders

Auto Industry Insiders is a blog talk radio show that reviews next generation technology based vendor solutions.  The show airing on Thursday, 04/24/14 at 12 Noon EST features an interview with Charles Chamblee III, the founder of xChange, discussing their new…

Continue

Do you use adversity as an opportunity to make changes?

Posted by Rob Gehring on April 23, 2014 at 1:01pm 0 Comments

Do you use adversity as a glue to bond your team together, or an excuse to divide them? 

Click the link below to find out Paul's four keys to overcome adversity in your dealership...

 …

Continue

What's most important to you right Now?

Posted by Rob Gehring on April 23, 2014 at 12:30pm 0 Comments

Greetings,    

 

What's important now? Many times we go through our day in day out workload. The things we do every day become very standard. We miss the important clues as to what needs to be done to prosper "the…

Continue

1 Week Left!

Posted by Joseph Cala on April 23, 2014 at 9:56am 0 Comments

From today forward we have 7 total selling days left. Push hard all the way through till the end. Revisit customers that came in and didn't buy. Relook at their trades. Check all other possibilities. What if they were on another vehicle? What about longer term? Used? Certified? New? Lease? One Pay Lease? More Down? Co-Signer? Turn up the heat! T.O everybody. Stay focused. Be happy. 

Internet departments hammer the phones. Bang out 17 calls per hour. Stay on Script. Set…
Continue

TOP Featured Discussions

Text Messaging Campaign....

Question to the car Gods....

I am new to this business transitioning from a successful career in real estate where self promotion and product promotion fell solely on my shoulders.  One of my most successful ventures was my Goomzee Text Message Campaign and Lead Capture.  I am an individual and not looking to implement a dealership program so my funds are modest at this point.  Any success stories from Sales Reps using programs like this?  I am in a budget of 50/60 dollars a…

This is the 25th Anniversary of Stephen Covey publishing The 7 Habits.

This is the 25th Anniversary of Stephen Covey publishing The 7 Habits.

We can take this in many directions, but they are:

Be Proactive

Begin with the End in Mind

Put First Things First

Think Win-Win

Seek First to Understand, Then to be Understood

Synergize

Sharpen the Saw

We need to work on all of…

The New Salespeople Schedule

Someone asked me about adding a third team at a dealership on Facebook and this is my revised solution:

Do 5! The way I would do it is to have all your sales people work 3 straight days the whole day, then have 2 straight off. Have 5 rotations, but have team dealership instead! If you have a busy day, someone can take another day off, then come in on the busy day with prior permission. This is not just a Gen Y trend, but nurses do similar things at times. This way your workers can be…

New Employee Training

I am wondering if any dealers out here have a set program in place to train new hires. I am a newly re hired manager at a medium sized Chevrolet dealership that is looking for a process to put in place for new hires. We do use a sales process training system, (APB) at our store, but what I am asking for is to see examples and processes of what successful dealers use to train a new sales person from start to finish. Looking forward to your comments. If you do have a example process to…

Forum

Service sales staff training

Started by Bernard London in Service/Fixed Ops Forum. Last reply by Shawn Ryder 12 hours ago. 1 Reply

We are currently forming our company "Hands on Training and Consulting Services" (HOTACS). WE are still in the early stages of forming the company and our business plan/objectives. Our web site is under construction and should be up and running soon.However, regardless of what stage we are at prior to full launch I wanted to take this opportunity to start a discussion with the "group".In many of the recent businesses and dealerships I have been involved in "hands on" training and consulting was…Continue

Tags: Consulting, Training

Apple's iPhone 'lock-out’ patent could end texting while driving

Started by Mike Elliott in OTHER - Does Not Fit Any Predefined Category 19 minutes ago. 0 Replies

A new automatic system to preventing phone use while driving could ‘change the culture’ of texting addiction, say experts. Read the Article from The Guardian.Continue

AppConect Auto 2014 - Who's Going?

Started by Josh Knutson in Dealer Conferences, Workshops, Seminars, Webinars and Auto Industry Events 15 hours ago. 0 Replies

Wondering who will be attending this years AppConext Auto Conference in Detroit, May 13th-14th 2014. My President Ben Anderson will be presenting on…Continue

Tags: conferences, dealership, auto

Last Call for Chat Provider Recommendations

Started by JD Rucker in Advertising/Marketing Forum on Monday. 0 Replies

I've gone through five chat providers so far. Three of them were fine and I won't mention them. The other two were both pretty darn outstanding, strangely for different reasons. It's going to be hard to pick one over the other but after interviewing some dealers I'll be able to pick one.If there are any other chat providers out there that want to throw their pitch in the hat, please let me know this week. If there are any dealers who want to recommend a provider, post them here and it will be…Continue

Tags: chat

Traditional Advertising, is it truly over as many might say?

Started by Bobby Compton in Ask an AUTOMOTIVE PROFESSIONAL. Last reply by Willis Williams Oct 18, 2013. 87 Replies

Traditional Advertising, is it truly over as many might say?I've found that there are different environments, climates and demographics that call for traditional advertising! Although Social Media is on the move and in my opinion will be sooner than later, the #1 source to reach a customer, traditional advertising must not be counted out!In some towns the paper is still King, while in others a local T.V. station is King and believe it or not in some towns Radio is King.While the hot topic of…Continue

Tags: BOBBY, COMPTON, LIVE, AUTOS, dealerELITE

You know you work for a bad dealership when . . . .

Started by Mark Dubis in Ask an AUTOMOTIVE PROFESSIONAL. Last reply by Tom Gorham Feb 14. 78 Replies

We all know many dealers still make money the old fashioned way, in spite of themselves. If we want to attract top notch professionals to our industry we need to be able to quickly identify attributes of the poorly managed and not employee focused stores.   Lets put together our Top Ten (or 20) Ways to know you work for a bad dealership.  Keep responses down to two brief sentences.  Mark Continue

Tags: for, auto, retailing, environments, work

Do women make better Car salespeople?

Started by aaron kominsky in Women in the Auto Industry. Last reply by Sally Whitesell Apr 17, 2013. 76 Replies

What  characteristics differentiate  the differences between a woman vs a man in selling autombiles  in today's marketplace?Continue

CRM advice needed, Small VW Dealership in Northwestern Pa

Started by Andrew Kappler in Dear Abby (dealerELITE) - Advice Needed. Last reply by Michael Robinson Ragsdale Mar 21, 2012. 72 Replies

   I am currently needing advice with regards to CRM software for our dealership, we have something sort of close but very antiquated, that said, I thought that I understood the functionality of said software however I may have been sort of blind to it... My question(s) to you all is simple, for anybody using a CRM that they are happy with or would like to change a few things with their current software, please advise me on the following...1-Integration with sales, service, and other…Continue

Tags: Internet, Manager, Leads, Business, Development

AutoBlog News Feed

Jaguar Land Rover calls in handful of vehicles over suspension bolts

Filed under: , , , , , , ,

Jaguar XJ, XF and XK

With most recalls seemingly affecting mass-market vehicles, it'd be all too easy to assume, consciously or otherwise, that higher-end automobiles never face such issues. But the main reason we don't see the NHTSA recalling more luxury automobiles isn't because of their quality, we'd postulate: it's because of their relative scarcity.

Take Jaguar Land Rover, recalls of whose vehicles we only seem to have cause to report about once a year. So if you're figuring they're about due, here you go. The Indian-owned British auto group has just announced two recalls, both regarding suspension components: one affecting Jaguars and another concerning - you guessed it - Land Rovers.

First up we have a recall for 2013 to 2014 model year Jaguar XJ, XF and XK models - a whopping 297 of them - which have been found to have problematic toe links. Separation of the toe link from the rear sub-frame could result in impaired stability and control over the vehicle's direction, so JLR is calling them in to replace the nuts and washers on the rear toe links.

Just as simple is the second recall affecting the 2014 Range Rover Evoque. JLR is calling in a grand total of (wait for it) two units to have problematic bolts in the right-hand rear suspension replaced before they separate from the vehicle. Scope out the full details of both recalls in the notices below.

Continue reading Jaguar Land Rover calls in handful of vehicles over suspension bolts

Jaguar Land Rover calls in handful of vehicles over suspension bolts originally appeared on Autoblog on Thu, 24 Apr 2014 08:44:00 EST. Please see our terms for use of feeds.

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TOP 5 Contributing Members This Week

1. Richard Holland

Las Vegas, NV, United States

2. Renee McDowell

Harbinger, NC, United States

3. JD Rucker

Ladera Ranch, CA, United States

4. Rebecca Ward

Denver, CO, United States

5. Craig Lockerd

Mays Landing, NJ, United States

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Dave's Corner

Automotive News - Dealers

Lithia reports record Q1 profit, 19% revenue increase

Lithia Motors reported record first-quarter income on increased customer-pay service work and an increase in vehicle sales.

Hyundai Q1 profit hit by slow U.S. sales

Hyundai posted a first-quarter net profit that was almost identical to a year earlier, as increased sales in China and Korea helped offset weak U.S. demand.

Hyundai Q1 profit hit by slow U.S. sales

Hyundai posted first-quarter net profit that was almost identical to a year earlier, as increased sales in China and Korea helped offset weak U.S. demand.

AutoNation swipes at third-party car sites as it builds digital footprint

AutoNation wants to reduce its dependency on online lead generators and third-party shopping sites.

Recent National Job Listings

1. Richard Holland

Las Vegas, NV, United States

2. Renee McDowell

Harbinger, NC, United States

3. JD Rucker

Ladera Ranch, CA, United States

4. Rebecca Ward

Denver, CO, United States

5. Craig Lockerd

Mays Landing, NJ, United States

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Wards Auto Dealer News Feed

Internet Threatens Art of Selling

2014 WardsAuto e-Dealer 100
Dealership salespeople increasingly face shoppers who have done their homework online.

read more

Penske Automotive Reports Record Results

http://photos.prnewswire.com/prnc/20130530/MM23675LOGO BLOOMFIELD HILLS, Mich., April 24, 2014 /PRNewswire/ -- Revenue Increases 20.9% to $4.0 Billion Same-store Retail Revenue Increases 14.9% Income from Continuing Operations Increases 15.4% to $66.1 Million EPS from Continuing Operations Rises 15.9% to $0.73 per...

read more

Jeep Cherokee Celebrates Great Indoors

2014 Ward’s 10 Best Interiors Winners
The latest installment in our series on 2014 Ward’s 10 Best Interiors features the Jeep Cherokee Limited, a well-equipped CUV with an interior that is upscale, boldly styled, comfortable and, yes, rugged.

read more

Automotive News - Breaking News

Lithia reports record Q1 profit, 19% revenue increase

Lithia Motors reported record first-quarter income on increased customer-pay service work and an increase in vehicle sales.

Penske posts record continuing-operations income in Q1

Penske Automotive Group reported the highest quarterly income from continuing operations in the company's history.

GM profit plunges on outlays for safety recalls

GM's first-quarter net income sank 86 percent from a year earlier to $125 million amid heavy costs related to safety recalls of 7 million vehicles.

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