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Richard luciano and Mike Elliott are now friends
2 hours ago
Dave Anderson's video was featured

Dave Anderson and Zig Ziglar Interview

Dave Anderson's final visit and interview with author an motivational icon Zig Ziglar in 2010. One of the last public appearances by Zig Ziglar. This piece is unedited and includes outtakes.
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Profile IconDave Anderson and Julie Shipp were featured
3 hours ago
Alan Ram's video was featured

Auto Dealer Live - Tracy Myers, Alan Ram & Jeff Cowan

Auto Dealer Live is a radio show brought to you each week by host David Villa. Auto Dealer Live has the goal to bring a valuable source of information and be...
3 hours ago
Jason Turner's blog post was featured

Top 5 Best Practices when posting to eBay classifieds

With any new product and marketplace there’s a learning curve and we’ve recently gained more knowledge about what it takes to manage the “art” of posting to eBay classifieds. We want to share the Top 5 Best Practices we’ve learned over the last few weeks with you:1.)  New eBay accounts require some “Seasoning” similar to the historical craigslist landscape. a.)  It’s best to start…See More
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Rebecca Ward's 2 blog posts were featured
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DealerELITE commented on Chris Saraceno's blog post Secrets of The Best Automotive Sales Consultants !
"Michael I agree that they are the tenacious characteristics of the successful Sales Consultants."
6 hours ago
J. Michael Zak commented on Chris Saraceno's blog post Secrets of The Best Automotive Sales Consultants !
"Chris, as the Operating Manager of an in-house finance dealership I wholeheartedly agree with all of your statements above. While not all apply to my dealership those that do apply should be followed and are encouraged to do so daily. The top sales…"
10 hours ago
Richard Holland posted a blog post

Dealer Service & Loyalty Boost Highlights Importance of Customer Experience

The recently released J.D. Power 2014 U.S. Customer Service Index Study produced some interesting, and very promising, results. The report concluded that customer satisfaction with dealer service has…See More
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Chris Hill updated their profile
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Timothy Marvel posted a blog post

Do you know everything?

I don't know about you but I get excited knowing that there is a lot of things that I don't know and I get the chance to learn today!Have a great attitude today...See More
13 hours ago
Rebecca Ward posted blog posts
14 hours ago
Mathew Koenig posted a video

About those happy customer photo - Mats Mobile Motivation QuickTip

Consumer privacy is at the forefront of everything these days. If you don't want to land yourself in a multimillion dollar lawsuit, use this quick tip next t...
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Profile IconRichard luciano, bud grimm, Chris Hill and 1 more joined DealerELITE.net
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Josh Knutson posted a blog post

How Will Mobile Tech Partnerships Shift The Automotive Market?

Connected Car and the Dealership:The era of connected cars is officially well underway. Automotive and technology giants recently announced substantial partnerships that will pave the future of cars and technology.Apple announced CarPlay, bringing its brand new in-car infotainment system to Honda, Mercedes, Volvo, Hyundai and Jaguar as well as a dozen committed partnerships from some of the largest manufactures in the automotive…See More
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Anne Fleming's 2 blog posts were featured
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Garry House commented on Garry House's blog post Accept or Reject: You Need More Salespeople - by Paul Stowe
"Thank you for the comments! Ian, if you'd like to contact Paul Stowe directly, he'd be happy to walk you through the numbers. His email address is: pstowe@ncm20.com. "
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Frank Renaldi and Mathew Koenig are now friends
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Motivate | Educate | Inspire

David Lewis Presents his weekly Sales Meeting: Why the Average Salesperson Sells 10-12 Cars per Month Part 7: Leaving the Customer Alone at Negotiations

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Blog Posts

Dealer Service & Loyalty Boost Highlights Importance of Customer Experience

Posted by Richard Holland on April 17, 2014 at 9:34am 0 Comments

The recently released J.D. Power 2014 U.S. Customer Service Index Study produced some interesting, and very promising, results. The report concluded that customer satisfaction with dealer…

Continue

Do you know everything?

Posted by Timothy Marvel on April 17, 2014 at 7:01am 0 Comments

I don't know about you but I get excited knowing that there is a lot of things that I don't know and I get the chance to learn today!

Have…

Continue

OSHA Issues Guidance on Temporary Worker Injury Documentation

Posted by Rebecca Ward on April 17, 2014 at 6:00am 0 Comments

OSHA regulation requires dealers to document when your own employee is injured on the job, but what happens if your temporary worker is injured? When you employ a temporary worker, both the staffing agency that supplies them, and you, the host employer, are responsible for them.

How does this play into recording temporary worker injuries? To clarify this situation, OSHA has issued guidance on who is responsible for documenting temporary worker injuries.  In regards to injury and…

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How to Convert Social Media Fans to Customers

Posted by Rebecca Ward on April 16, 2014 at 6:00pm 0 Comments

You spend a lot of time updating and managing your social media sites, hoping to increase your fan base and engage past and future clients. But do you know how to convert those social friends into shoppers?  Make sure that you are doing all of the right things to convert your social media following into customers by adopting the following practices:

¨  Combine the right message with the right platform.

You can post messages on your social sites all day long, but if you’re…

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How Will Mobile Tech Partnerships Shift The Automotive Market?

Posted by Josh Knutson on April 16, 2014 at 3:54pm 0 Comments

Connected Car and the Dealership:

The era of connected cars is officially well underway. Automotive and technology giants recently announced substantial partnerships that will pave the future of cars and technology.…

Continue

Why Should You Blog?

Posted by Rebecca Ward on April 16, 2014 at 3:00pm 0 Comments

Blogs have become a cornerstone in digital marketing due to their ability to create a casual level of communication, which in turn increases conversation. Trust is built between the blogger and consumer through this dialogue, which allows dealers to provide them with a source to learn about their products in a trust worthy, information based atmosphere. To begin building this relationship you must first provide high-quality, pertinent content. Start off with the following blog topics, to…

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How To Market Yourself with Little or No Money!

Posted by Charles Sullivan on April 16, 2014 at 11:30am 0 Comments

Hi Frank

You can do lots of things without spending a lot of money. When its slow, you have less money, but more time. To get the conversation started I've listed a few ideas that are effective and mostly FREE. …

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Want the REAL Reasons Women Buy from their Salesperson?

Posted by Anne Fleming on April 16, 2014 at 8:00am 0 Comments

Welcome to Women Wednesdays!

Dealers who “get it” know that the key distinction in optimizing sales to women is having exceptional sales advisors who offer exceptional service. But what does that really look like? 

Women tell us directly through our car dealer review platform what works for them when interacting with a sales agent.  Below are their top 5 reasons for buying a car from…

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TOP Featured Discussions

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Forum

Text Messaging Campaign....

Started by Frank Renaldi in OTHER - Does Not Fit Any Predefined Category. Last reply by Shawn Ryder yesterday. 2 Replies

Question to the car Gods....I am new to this business transitioning from a successful career in real estate where self promotion and product promotion fell solely on my shoulders.  One of my most successful ventures was my Goomzee Text Message Campaign and Lead Capture.  I am an individual and not looking to implement a dealership program so my funds are modest at this point.  Any success stories from Sales Reps using programs like this?  I am in a budget of 50/60 dollars a month.  Any advice…Continue

Tags: newsales, textcampaigns, SalesReps

This is the 25th Anniversary of Stephen Covey publishing The 7 Habits.

Started by Matt Page in OTHER - Does Not Fit Any Predefined Category on Monday. 0 Replies

This is the 25th Anniversary of Stephen Covey publishing The 7 Habits.We can take this in many directions, but they are:Be ProactiveBegin with the End in MindPut First Things FirstThink Win-WinSeek First to Understand, Then to be UnderstoodSynergizeSharpen the SawWe need to work on all of these, but which three do we need the most help with?There are many directions we can take this, but realize how can we apply them to our lives, then our industry.Continue

New Employee Training

Started by Brian Hy in Sales Forum. Last reply by Timothy Marvel on Sunday. 2 Replies

I am wondering if any dealers out here have a set program in place to train new hires. I am a newly re hired manager at a medium sized Chevrolet dealership that is looking for a process to put in place for new hires. We do use a sales process training system, (APB) at our store, but what I am asking for is to see examples and processes of what successful dealers use to train a new sales person from start to finish. Looking forward to your comments. If you do have a example process to share,…Continue

Tags: vehicle, Chevrolet, Used, vehicel, Sales

Lexmark Printer vendors

Started by Jason Mitchell in OTHER - Does Not Fit Any Predefined Category on Monday. 0 Replies

If you are a Reynolds DMS dealer, then you probably use Lexmark printers.  When they mess up or go out, please do yourself a favor and stay away from www.theprinterdepo.com.  They have the worst customer service of any printer company we have ever seen.  Their RMA process is a complete joke, and the customer service reps could care less if the customer is happy or not.  Just a warning.ThanksJasonContinue

Tags: vendors, Printer, Reynolds, Lexmark

Compliance Companies

Started by Greg Epps in Legislation, Regulations, Compliance and Legal Issues on Tuesday. 0 Replies

Does anyone have suggestions for compliance companies? Looking for front end F&i compliance as well as back end OSHA, EPA, etc. I have looked at KPA and Automotive Compliance Consultants. Just wondering if anyone has other suggestions. These 2 companies offer packaged solutions for both areas. Not sure if I am better to go with a packaged solution or if I am better to go with a front end compliance company and another for back end safety and environmental.

Traditional Advertising, is it truly over as many might say?

Started by Bobby Compton in Ask an AUTOMOTIVE PROFESSIONAL. Last reply by Willis Williams Oct 18, 2013. 87 Replies

Traditional Advertising, is it truly over as many might say?I've found that there are different environments, climates and demographics that call for traditional advertising! Although Social Media is on the move and in my opinion will be sooner than later, the #1 source to reach a customer, traditional advertising must not be counted out!In some towns the paper is still King, while in others a local T.V. station is King and believe it or not in some towns Radio is King.While the hot topic of…Continue

Tags: BOBBY, COMPTON, LIVE, AUTOS, dealerELITE

You know you work for a bad dealership when . . . .

Started by Mark Dubis in Ask an AUTOMOTIVE PROFESSIONAL. Last reply by Tom Gorham Feb 14. 78 Replies

We all know many dealers still make money the old fashioned way, in spite of themselves. If we want to attract top notch professionals to our industry we need to be able to quickly identify attributes of the poorly managed and not employee focused stores.   Lets put together our Top Ten (or 20) Ways to know you work for a bad dealership.  Keep responses down to two brief sentences.  Mark Continue

Tags: for, auto, retailing, environments, work

Do women make better Car salespeople?

Started by aaron kominsky in Women in the Auto Industry. Last reply by Sally Whitesell Apr 17, 2013. 76 Replies

What  characteristics differentiate  the differences between a woman vs a man in selling autombiles  in today's marketplace?Continue

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