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Latest Activity

sara callahan posted a blog post

This Is Why Most Company Blogs Suck

Millions of individuals and organizations host web blogs for informational and marketing purposes. However, not all of us get it right. Some can be downright awful and serve to drive potential customers away, rather than act as a useful resource.   Chris Lema, a WordPress and blogging educator and consultant, recently posted a blog…See More
1 hour ago
Keith Shetterly commented on Keith Shetterly's blog post The Accountability Culture
"Thanks for the comments everyone! Steve, I think I will write that book. :)"
1 hour ago
Lisandra Ramos commented on Lisandra Ramos's blog post Risky Business: 3 Ways a Bad Outsourced Chat Team Can Hurt Your Sales
"Hey there, Steven -- thanks for checking out my post and commenting!  The point I was trying to make with this blog is that once a dealership has decided to go the managed route, and let someone else handle their chat conversations, it's…"
1 hour ago
Mike Elliott posted a discussion

Your Customer Is A Narcissist: How To Turn This To Your Advantage In Customer Loyalty

The customer’s at the center of the customer’s universeA customer wants to feel that they’re at the center of your (the service provider’s) world. Customers are, after all, already at the center of their own world, their own reality. All that matters to the customer is the customer and the people whom the customer cares about, a category that only tangentially includes you, the service provider. It’s important to absorb this reality–because it is reality. Drill this reality into every single…See More
3 hours ago
steven chessin replied to Keele Fishel's discussion Branding is NOT advertising – it is production.
"   "
9 hours ago
Martin Tee posted a blog post

3 Silly Questions Most Salespeople Ask

3 Silly Questions Most Salespeople AskThere is an old ancient proverb that says “Life and death are in the power of the tongue”, something I can’t agree more with in the area of sales.You literally can make or break a sale by choosing the right words, and using them correctly.As I travel the globe speaking to sales teams in dealerships, these 3 questions often get brought up in a role play environment and I’m going to tell you why it’s so important you don’t ask these 3 questions and what we…See More
12 hours ago
steven chessin commented on Lisandra Ramos's blog post Risky Business: 3 Ways a Bad Outsourced Chat Team Can Hurt Your Sales
"Linda The # 1 reason managed chat fails is dealers believe that nobody except salesmen can do specialized parts of the sales steps better than their own 'cradle-to-grave' in-house staff.  Unless you 1st prove managed rep expertise…"
15 hours ago
Brian Babwah and Mike Elliott are now friends
17 hours ago
Corey Cheatham posted a video

corporate billing llc

Corporate Billing specializes in commercial accounts receivable. We purchase invoices next day, giving you instant cash flow and we assume credit risk. We as...
yesterday
I.C. Collins replied to I.C. Collins's discussion Here's a New Way to Deal With Online Angry Customers
"Thank you for taking the time to read it."
yesterday
steven chessin commented on Keith Shetterly's blog post The Accountability Culture
"Larry - This may be the best DE article ever ! It could be expanded into a book. I would encourage Keith to add 199 pages to this.Following  the Superbowl the Seahawks' coach said, "It was only the wrong call because it…"
yesterday
Joe Webb posted a video

Insight15: A Car Guy and a Data Scientist Walk Into a Bar …

Consumer shopping data explained to quench your thirst and sell more cars presented by: Joe Webb, President, DealerKnows Consulting and Chad Bockius, CMO, Va...
yesterday
Joe Webb and Michael Hirschfield are now friends
yesterday
Joe Webb commented on Mark Dubis's blog post Insight 15 in Orlando- Don't Miss this Event
"I really think this event - and our sessions - will be excellent opportunities for people to expand their thinking about long-term dealership marketing."
yesterday
Brian Torrez's blog post was featured

When to Compensate Non-exempt Employees for Lectures, Meetings and Training Programs

by Many of our clients seek clarification regarding training pay and when they are required to compensate non-exempt employees for the lectures, meetings, and trainings they attend. The Fair Labor Standards Act (FLSA) requires employers to compensate employees for all hours worked.  Hours worked ordinarily includes all time during which an employee is required to be on the Company’s…See More
yesterday
Chris Saraceno's blog post was featured

Secrets of The Best Automotive Sales Consultants !

Successful sales consultants in the automobile industry do the following: 1. They plan their day the night before in writing or in their CRM. This means they can hit the ground running with a well thought out plan of action and purpose.They don’t waste time during the day stopping to think or decide "what do I do next ?"  2. They show up for work early, and do a walk through the dealership to say hello to fellow team members. While doing this, they: A. Look for opportunities to do business. B.…See More
yesterday
DealerELITE's blog post was featured

So You Think You Could Sell Cars?

So You Think You Could Sell Cars? Did you ever wonder if you would be good at selling cars in today's market?Does the sales applicant in front you have the traits needed to succeed in Sales at your dealership ?Why do some Sales Consultant's succeed when others don't?dE asked Hire The Winners for the use of their Car Sales Simulator for the month of November  dE members now have an opportunity to find out! dealerElite  believes we found the World's Most Effective Sales Aptitude…See More
yesterday
Sally Whitesell commented on Kristopher Hampton's blog post The Most Important Meet and Greet
"Brian/Brain thanks for the compliment and such an interesting conversation.  Nothing beats years of wisdom and experience! "
yesterday
Paul Potratz's blog post was featured

Have You Been Satisfied Lately?

What do your customers have to say about your service and collision centers? Let's find out and then capitalize on it. On this week's Hard Facts, Samantha explains how video can win you loyal customers.See More
yesterday
Mike Elliott replied to I.C. Collins's discussion Here's a New Way to Deal With Online Angry Customers
"This is a great article. Thanks for posting it IC."
yesterday

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Blog Posts

This Is Why Most Company Blogs Suck

Posted by sara callahan on March 2, 2015 at 9:26am 0 Comments

Millions of individuals and organizations host web blogs for informational and marketing purposes. However, not all of us get it right. Some can be downright awful and serve to drive potential customers away, rather than act as a useful resource.

 

Chris Lema, a WordPress and blogging educator and consultant,…

Continue

3 Silly Questions Most Salespeople Ask

Posted by Martin Tee on March 1, 2015 at 10:46pm 0 Comments

3 Silly Questions Most Salespeople Ask



There is an old ancient proverb that says “Life and death are in the power of the tongue”, something I can’t agree more with in the area of sales.



You literally can make or break a sale by choosing the right words, and using them correctly.



As I travel the globe speaking to sales teams in dealerships, these 3 questions often get brought up…
Continue

Have You Been Satisfied Lately?

Posted by Paul Potratz on February 27, 2015 at 4:07pm 0 Comments

What do your customers have to say about your service and collision centers? Let's find out and then capitalize on it. On this week's Hard Facts, Samantha explains how video can win you loyal customers.

Does Your Sales Force Need Motivation?

Posted by Virgil Stanphill on February 27, 2015 at 11:42am 0 Comments

Looking for LONG-TERM motivation for your sales team? You'll find it here! Click For Motivation…

Continue

Risky Business: 3 Ways a Bad Outsourced Chat Team Can Hurt Your Sales

Posted by Lisandra Ramos on February 27, 2015 at 10:45am 2 Comments

We’ve said it before, and we’ll say it again: not all chat providers are the same. Vendor priorities vary, software technology can be user-friendly or not, not all providers hire chat teams within the US, and the quality of managed chat conversations are not…

Continue

Insight 15 in Orlando- Don't Miss this Event

Posted by Mark Dubis on February 27, 2015 at 10:30am 1 Comment

Over my years in this business I have come to know Mark Tewart, Sean Stapleton and Joe Webb as the true friends and professionals they are in representing and caring about the success of auto dealers

In my opinion, just listening and learning from them alone is worth the price of admission to the Insight 15 Customer Loyalty & Retention Event.  As someone who helped bring about dealer…

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TOP Featured Discussions

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Forum

Here's a New Way to Deal With Online Angry Customers

Started by I.C. Collins in dealerELITE Professional Experience. Last reply by I.C. Collins yesterday. 2 Replies

BY : Dan NewmanWe are living in a world of ever-increasing speed where businesses can’t help but become a little more transactional.Shared: From your friends TechAutoCareers.com® the online resource for the Automotive Sales ConsultantWith so many different ways for clients to reach us today, we have to be watching…Continue

14 Secrets of Really Persuasive People

Started by Mike Elliott in General Forum for dealerELITE Members. Last reply by Brian Bennington on Wednesday. 2 Replies

Whether you’re convincing your boss to fund your project or your preschooler to wipe his own hiney after using the bathroom, persuasion is a skill that's instrumental to your success in life.Persuasive people have an uncanny ability to get you leaning toward their way of thinking. Their secret weapon is likeability. They get you to like more than their ideas; they get you to like them.Here are the 15 tricks of the trade that exceptionally persuasive people use to their advantage.They Know their…Continue

Tags: Persuasion, sales, management, dealership

Branding is NOT advertising – it is production.

Started by Keele Fishel in Advertising/Marketing Forum. Last reply by steven chessin 9 hours ago. 1 Reply

Branding is NOT advertising , It is production.Very successful companies , companies of the future, do not produce products – they produce brand meaning. So how do you make a brand idea real? Start by building a three dimensional manifestation of your brand. Build an emotional response to your company. Creating a unique brand identity is an important facet of any business. It occurs long before any marketing and communications take place.The brand represents who you are and speaks to your core…Continue

Tags: marketing, advertising, branding

Tell Us A Story Part 1

Started by I.C. Collins in dealerELITE Professional Experience on Thursday. 0 Replies

If your dealership is like most, it has invested significant dollars in training sales staff to bring in new business and maintain long-term client relationships. Chances are high that these skills have served them well. But what about in today's downturn economy? Is your dealership receiving the level of sales it needs to…Continue

32 Incorrectly Used Words That Can Make You Look Bad

Started by I.C. Collins in dealerELITE Professional Experience on Saturday. 0 Replies

BY : Jeff HadenEasy to get wrong. And easy to get right.Shared: From your friends TechAutoCareers.com® the online resource for the Automotive Sales ConsultantWhile I like to think I know a little about business writing, I often fall into a few word traps. For example, "who" and "whom." I rarely use "whom"…Continue

12 Awesome Tips to Better Negotiations (And What Everyone Can Learn from Mike Tyson)

Started by I.C. Collins in dealerELITE Professional Experience on Saturday. 0 Replies

BY : Justin BarisoNegotiation skills are vital to everyone. Here are 12 steps to 'win-win'.Shared: From your friends TechAutoCareers.com® the online resource for the Automotive Sales ConsultantWhen I started working for myself, I often felt ill-prepared for certain situations. I had loads of…Continue

7 Steps to Turn Around an Underperforming Employee

Started by I.C. Collins in dealerELITE Professional Experience on Thursday. 0 Replies

BY : Minda ZetlinBefore you fire, try these simple techniques for getting a struggling employee back on track.Shared: From your friends TechAutoCareers.com® the online resource for the Automotive Sales ConsultantIt's a moment every business leader dreads. You have an employee who's not performing well…Continue

30 Questions TechAutoCareers® Need To Ask Customers

Started by I.C. Collins in dealerELITE Professional Experience Feb 24. 0 Replies

BY : TechAutoCareers.com®Sales and related occupations are among the most important occupations in the dealership. Their success in selling vehicles and services determines the success of the dealership. TechAutoCareers® usually are the first to greet customers and determine their interests through a series of questions.Shared:…Continue

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