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Tiffany L. Bierman is now friends with Rick Williams, Phil S. Dixon Jr., Rex Weaver and 3 more
2 hours ago
Mike Elliott posted a discussion

What Every Major Car Name Actually Means

Have you ever wondered what the name of your car means or maybe how manufacturers come up with names? After all, we say names like Camry, Miata and Passat without pausing to think if those names have a meaning. Turns out almost every car name has some significance that can be grouped into 12 categories.Our study looked at 215 models, but there were exclusions. We left out…See More
5 hours ago
IC. Collins posted discussions
5 hours ago
Jane Finch Haines commented on Dave Anderson's blog post Four Ways to Keep a Fanatical Focus
"Sounds simple, right?  It really takes focus to stay focused with the daily interruptions.  Really valuable advice."
7 hours ago
IC. Collins replied to IC. Collins's discussion 25 Sales Tips for Selling More Cars
"Thank you Larry Hayes for commenting on our post from I.C. and everyone from TechAutoCareers.com®"
10 hours ago
Sally Whitesell's blog post was featured

"Stop Rushing" SW Service Solutions Quarterly Newsletter

Imagine yourself entering a business where everyone seems to be hurrying around and you are greeted with, "Someone will be with you in a second" as they rush right past you.  Then when someone finally approaches they use phrases like, "I'll get you taken care of real quick" or "this will only take a second." When we role-play or monitor advisors doing a walk-around "real quick" is used…See More
10 hours ago
Tia Saraceno Dorsett's group was featured
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Expert Auto Advice For Students

The purpose of this group is for people to be able to ask anything they need to know about their vehicle (buying a new or used car, pricing on different services) and get answers from the top experts in the industry.
10 hours ago
Profile IconTia Saraceno Dorsett and Lizelle Landino were featured
10 hours ago
MANNY LUNA's blog post was featured

Zeck Ford Service Advisor Scott Sparks

See what Scott Sparks has to say about the Zeck Ford Service Department! Their President's Award Winning Service  Department is second to none ! They deliver Award Winning Service through a combination of a Professional Well Trained Staff. A Clean Modern Facility, State of the art Equipment , and Computerized Invoicing, Record Keeping and Information Systems. Zeck Ford provides friendly service at a very competitive price.The average employment tenure of our service department staff is 9 years…See More
10 hours ago
MANNY LUNA posted a blog post

Zeck Ford Service Advisor Scott Sparks

See what Scott Sparks has to say about the Zeck Ford Service Department! Their President's Award Winning Service  Department is second to none ! They deliver Award Winning Service through a combination of a Professional Well Trained Staff. A Clean Modern Facility, State of the art Equipment , and Computerized Invoicing, Record Keeping and Information Systems. Zeck Ford provides friendly service at a very competitive price.The average employment tenure of our service department staff is 9 years…See More
11 hours ago
Rebecca Ward posted videos
11 hours ago
Rebecca Ward posted a blog post

Lead Follow Up Best Practices

http://http://www.digigo.com/blog/blog-july-2014/lead-follow-up-best-practicesAnswering a lead doesn’t have to be rocket science.  Sometimes we overthink situations where the best solution is usually the simplest.  When it comes to lead follow up, dealerships should follow these three best practices, and the metrics attached to them.Response Time – 30 minutes or less:We all know that a…See More
11 hours ago
Garry House's blog post was featured

Trying Something New? Follow this Recipe for Better Results

This article was written by Steve Hall. Follow this Recipe for Better ResultsSummer in Kansas City is the time to smoke, grill and barbecue. The other day I was putting together my special rib sauce and it occurred to me that cooking is a lot like managing. Cooking when you have a great recipe is a lot easier –­ and the results are consistently better ­if you’re following a plan and executing it flawlessly. My sauce recipe helps me stay focused and ensures a better outcome. Every time I think I…See More
12 hours ago
Lizelle Landino posted a status
"People always seem to remember the problem and forget the solution! No one makes a lock without a key!"
14 hours ago
Garry House posted a blog post

Trying Something New? Follow this Recipe for Better Results

This article was written by Steve Hall. Follow this Recipe for Better ResultsSummer in Kansas City is the time to smoke, grill and barbecue. The other day I was putting together my special rib sauce and it occurred to me that cooking is a lot like managing. Cooking when you have a great recipe is a lot easier –­ and the results are consistently better ­if you’re following a plan and executing it flawlessly. My sauce recipe helps me stay focused and ensures a better outcome. Every time I think I…See More
16 hours ago
Larry Hayes replied to IC. Collins's discussion 25 Sales Tips for Selling More Cars
"Very good IC.. I live by all of these rules. Number 10 is one that everyone needs to keep in mind when they are not having the best of months. And my favorite is number 18. It can feel like an eternity waiting for the customer to speak after your…"
16 hours ago
DealerELITE's blog post was featured

Did you ever wonder how to determine who would be good at selling in today's market?

 A message to all Automotive STARS! Did you ever wonder how to determine who would be good at selling cars in today's market... Or if the sales applicant in front you has the traits needed to succeed at your dealership? dE members,now have an opportunity to find out by using a scientifically proven effective simulator system.Having first-hand personal and direct experience using this system to screen and hire our sales staff and leaders, We have found what We are convinced is the World's Most…See More
16 hours ago
Lizelle Landino's video was featured
16 hours ago
Rebecca Ward's video was featured

Even Good Service Departments Make These Mistakes on the Phone

Immerse yourself in tips, ideas, and metrics to take your service department from good to great on the phone. Even good service departments have an enormous opportunity to improve their profit potential. The lowest hanging fruit is in the way phone…
16 hours ago
JD Rucker's video was featured

Sorry for the rant but it needed to be said. RE: Vendor Education

It's about education. In our industry, we have to work together to share best practices. Automotive vendors need to be more educational in order to keep up with the competitive nature of the industry.
16 hours ago

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Blog Posts

Zeck Ford Service Advisor Scott Sparks

Posted by MANNY LUNA on August 28, 2014 at 4:00pm 0 Comments

See what Scott Sparks has to say about the Zeck Ford Service Department!

Their President's Award Winning Service  Department is second to none ! They deliver Award Winning Service through a combination of a Professional Well Trained Staff. A Clean Modern Facility, State of the art Equipment , and Computerized Invoicing, Record Keeping and Information Systems. Zeck Ford provides friendly…

Continue

Lead Follow Up Best Practices

Posted by Rebecca Ward on August 28, 2014 at 3:56pm 0 Comments

http://http://www.digigo.com/blog/blog-july-2014/lead-follow-up-best-practicesAnswering a lead doesn’t have to be rocket science.  Sometimes we overthink situations where the best solution is usually the simplest.  When it comes to lead follow up, dealerships should follow these three best practices, and the…

Continue

Trying Something New? Follow this Recipe for Better Results

Posted by Garry House on August 28, 2014 at 11:12am 0 Comments

This article was written by Steve Hall. 

Snip20140623_4

Follow this Recipe for Better Results

Summer in Kansas City is the time to smoke, grill and barbecue. The other day I was putting together my special rib sauce and it occurred to me that cooking is a lot like managing. Cooking when you have a great recipe is a lot easier –­ and the results are consistently better ­if you’re…

Continue

How Simply Getting the Job Done Can Be a Bad Thing

Posted by Richard Holland on August 28, 2014 at 8:08am 0 Comments

Working at a car dealership often takes its toll on employees. The demands of a fifty, sixty or seventy hour work week often leaves the employee exhausted, mentally and physically. Generally, these employees are not clock-watchers, they are your commissioned sales people, your technicians, your management staff and they…

Continue

Attitude check

Posted by Rob Gehring on August 27, 2014 at 4:04pm 0 Comments

Greetings,   

 

The most important thing you will find out in your career is attitude, and how it affects the outcome of your goals. When bad things happen to you, do you face them head on. Do you say to yourself "I got this?" Do you approach your problems with "Why does this always happen to me?"

Click the link below to find why a positive attitude…

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WOMEN CAR SHOPPERS GROWING MORE COMFORTABLE NEGOTIATING

Posted by John Sternal on August 27, 2014 at 3:55pm 0 Comments

When it comes to negotiating with a car dealer, what’s the comfort level of men and women? Swapalease.com, the nation’s largest online car lease marketplace, was interested to take the pulse of car shoppers around the country. According to their findings, women are now warming up to the negotiation process. Click here to see the complete findings.



An online survey was presented to more than 1,000 drivers…

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Are These Excuses Keeping You From Test Chatting Live Chat Vendors?

Posted by Lisandra Ramos on August 27, 2014 at 3:30pm 0 Comments

“My dog ate my homework.”

For anyone who went through the United States’ public school system since the 1970s, this should be a very familiar excuse. And it may very well be the same excuse some dealers use to avoid doing their homework of test chatting their…

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BUICK & TOYOTA HIGHLIGHT BEST LABOR DAY LEASE DEALS ON WANTALEASE.COM

Posted by John Sternal on August 27, 2014 at 2:20pm 0 Comments

Wantalease.com, the nation’s first online car lease marketplace for new lease deals, says Buick and Toyota highlight some of the best car lease deals leading up to the Labor Day auto sales. The Toyota RAV4 and Avalon lease offers have fallen -15.6% and -12.1%, respectively, since July. Meanwhile, the Buick Regal Premium and Lacrosse lease offers represent some of the most aggressive deals for national customers on the site. Click…

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TOP Featured Discussions

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Forum

25 Sales Tips for Selling More Cars

Started by IC. Collins in dealerELITE Professional Experience. Last reply by IC. Collins 10 hours ago. 4 Replies

Whether you are new to the car business and selling cars for a living or you have been doing it for years these car sales tips will help you sell more cars and make more commissions. Selling cars to the public is not like any other retail job and not everyone is cut out to be a car salesperson. Some people may already have some of the skills needed to be successful and others can learn what they need to know to become more successful.These sales tips and advice touch briefly on the different…Continue

Personal Attacks

Started by Sharon Hill in Social Media and Reputation Management. Last reply by Sharon Hill on Saturday. 3 Replies

I've just reported to the management of this site the personal abuse I was subjected to in one discussion here recently. I find it a privilege to be a part of this group and with only one exception so far everyone has been cordial, thoughtful, helpful, and on-topic. But I'd like to just remind the few who might need it, of the simple rules of this community:- Be polite and courteous to each other- Do not "self-advertise" too much, otherwise dE will remove that commentIf either of these two…Continue

Tags: rules, marketing, reputation, management, community

The 5 Biggest Reasons the Wrong People Get Hired

Started by Mike Elliott in OTHER - Does Not Fit Any Predefined Category on Tuesday. 0 Replies

Here's an excellent article from Lou Adler of the Adler Group. He has some great insights for anyone involved in the hiring process.Based on thousands of candidate interviews and leading training programs with more than ten thousand recruiters and hiring managers, there is no doubt the wrong person, not the best person, is often the one hired. Here’s why:Managers define the person before defining the job. Here’s a …Continue

Tags: job, skills, hiring, training, management

Why Car Salespeople Beg for Top Customer Survey Scores

Started by IC. Collins in dealerELITE Professional Experience on Monday. 0 Replies

The Simple Answer: Anything Less Than an "A" Is an "F" Published: 04/17/2014 - by Matt Jones, Senior Editor ~ Edmunds.com's Edited by: TechAutoCareers.com® the online resource for the Automotive Sales Consultant™ Why Salespeople Beg for Top Marks If It's Not a 10, It's a Zero "Good" Isn't Great In most dealerships, giving a car salesperson an 8 or a 9 on consumer satisfaction survey's 10-point scale is essentially giving the salesperson a zero score. When you're shopping for a car, the…Continue

Mental Note:

Started by IC. Collins in General Forum for dealerELITE Members on Saturday. 0 Replies

Shared: From your friends TechAutoCareers.com® the online resource for the Automotive Sales Consultant™“If you ask things in a casual manner you will get a casual response.”What do you think? Is this something you can benefit from or do you have a few tricks up your sleeve that are just as powerful? Make your voice heard by leaving a comment below. Don’t forget to hit the share button if you know others who will find this post useful.I.C. Collins ~ Author and Educator: Has One Simple Goal…Continue

We need MORE of this in the USA: Auto-shop class is a win-win for high school grads, dealerships that need mechanics

Started by Mike Elliott in General Forum for dealerELITE Members on Monday. 0 Replies

Two years out of high school, Evan Fischbach is earning $40,000 a year. His secret: shop class.Fischbach, 19, has known he wanted to work on cars ever since he took an automotive class in his junior year of high school in Saline, Mich. His college-educated parents wondered if he was aiming too low.Then when Fischbach was still a junior, a local auto dealer desperate for mechanics hired him as an apprentice in the service bay. Now he’s earning about three times as much as the average 19-year-old…Continue

Tags: training, vocational, mechanic, trades, management

What Every Major Car Name Actually Means

Started by Mike Elliott in OTHER - Does Not Fit Any Predefined Category 5 hours ago. 0 Replies

Have you ever wondered what the name of your car means or maybe how manufacturers come up with names? After all, we say names like Camry, Miata and Passat without pausing to think if those names have a meaning. Turns out almost every car name has some significance that can be grouped into 12 categories.Our study looked at 215 models, but there were exclusions. We left out…Continue

Tags: management, dealership, names, car

Mental Note :

Started by IC. Collins in General Forum for dealerELITE Members on Monday. 0 Replies

Shared: From your friends TechAutoCareers.com® the online resource for the  Automotive Sales Consultant™RULE #1NEVER BE # 2What do you think? Is this something you can benefit from or do you have a few tricks up your sleeve that are just as powerful? Make your voice heard by leaving a comment below. Don’t forget to hit the share button if you know others who will find this post useful.I.C. Collins ~ Author and Educator: Has One Simple Goal Improve a Million Automotive Sales Consultants LivesI…Continue

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