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IC. Collins posted discussions
17 minutes ago
Kristopher Hampton posted a blog post

Why do we Offer Coupons?

I hear from Advisors all over the country that fear coupon drops in the mail.  This is not a negative thing.  It is a very positive way to build your client base. Dealerships spend a lucrative amount of money to drop coupons.  Advisors need to be encouraged and informed about all chances to win clients back.  It's called "Planting the seed".  Blow clients away with consistent processes of excellent customer service and new levels of Profitability will be reached.  Coupons are the dealerships…See More
1 hour ago
Kristopher Hampton posted a photo
1 hour ago
Robert Joseph Walker posted a photo
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Kristopher Hampton posted a status
"Advisors fear coupon drops. We can help change the mindset of your Service advisors."
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Black Book posted a blog post

BLACK BOOK UNVEILS RESULTS FROM MOBILE USABILITY SURVEY

Smartphone & Tablet Technology Showing Improvements in Decision-Making Speed and ProfitabilityLAWRENCEVILLE, Ga. (November 20, 2014) – Black Book® announces the results of its recent Mobile Usability survey, taking a closer look at how dealers, remarketers and other industry professionals are currently utilizing mobile technology via smartphone or tablets. The results shed light on just how fast the industry is becoming, with respondents saying mobile technology helps them make decisions 20…See More
4 hours ago
Richard Holland posted a blog post

When An Apology Isn’t An Apology

Regardless of how hard you work to ensure that your customers have an excellent experience, mistakes happen. No doubt you’ve had customers complain about something – it took too long for their vehicle to be serviced, there was a miscommunication in pricing during the sale, or a general failure to deliver on promises (big or small).…See More
5 hours ago
Kristopher Hampton updated their profile
15 hours ago
Dave Anderson posted a blog post

Remember: “It’s the Culture, Stupid!”

Many dealerships have an unhealthy addiction to silver bullets, contests, quick fixes and an array of flavors of the month in an attempt to improve behaviors. These efforts range from the monthly spiff on demos or write-ups, to weekend “slasher sales”, to “we’re firing the bottom guy on the board this month”, to the latest twenty-group best-idea bandwagon, and the like. While versions of the aforementioned examples can play a role in bringing a short-term burst of adrenaline, or a sudden spike…See More
20 hours ago
Joseph Little and Terry Alling are now friends
21 hours ago
Brad Simmons posted a blog post

Fuel Economy For the Holidays

It's no secret, winter is upon us, and many of us will be scrambling around figuring out ways to make the most of our automobile's gas. During the cold winter months, we often have to let our vehicle warm up, it takes us longer to get places, gas burns less efficiently, and we have to run our heater on full blast, so we tend to eat through gas relatively quickly. Then there's the other hand, people like myself, who live in warmer climates that stay warm pretty much year round. There brings up a…See More
22 hours ago
Joe Clementi and Brandon K. Leytham are now friends
yesterday
Joe Clementi posted a blog post

Five Essential Strategies to Sustaining a Productive Sales Department

http://autosuccessonline.com/news/blog/625-spotlight-joe-clementi Dealing with today's informed customers is as challenging as any time in history. Information is readily available as dealerships around the country lean on the Internet to compete for market share.Third-party Websites acting as consumer advocates continue to compete for the attention of the Web-savvy customer. As information is passed…See More
yesterday
Nelson Serrano posted a status
"Another beautiful snow day here at Seelye Kia of Holland"
yesterday
Rob Hagen posted a video

Webinar today!

01:00
Today's webinar "7 Ways to Get More Online Reviews For Your Dealership" starts at 2PM EST. If you are unable to attend and would like a recorded version, email me at RobH@NextGenDealer.com
yesterday
Mike Elliott posted a discussion

NADA economist says strong sales here to stay through 2018

The good times, at least in terms of new car sales, will continue to roll in 2015 with nearly 17 million vehicles expected to pass through dealer lots, according to the National Auto Dealers Association.The organization expects the industry will sell 16.94 million new vehicles next year – which would be up from the expected 16.4 million this year – due to rising employment and wages, continued low interest rates and lower gasoline prices.“The economy will continue to build on the solid growth…See More
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TOP Featured Blogs

Ten Stupid Policies That Drive Great Employees Away

Just read this great blog post on Linkedin.  

https://www.linkedin.com/pulse/article/20141114143018-52594-ten-stupid-rules-that-drive-great-employees-away?trk=pulse-det-nav_art

One example is 

Bell Curve Performance Reviews

Performance reviews in general are a…

Pre-Order "Win The Game Of Googleopoly" Book & Unlock The Secret Strategy Of Search Engines

http://www.googleopolybook.com ;

Pre-Order "Win The Game Of Googleopoly" Book & Unlock The Secret Strategy Of Search…

Dealers Must Embrace Technology

Over time technology keeps improving.  From hardware (TVs, computers, smartphones, etc) to software (games, apps and utilities) things just get faster, thinner and better.  Technology makes things more efficient and adds convenience to our lives.  The fact remains that there is no going back and it is part of all of our everyday lives.  Businesses use technology to attract new customers and retain their existing customers.  It is impossible to ignore its impact.  But with so many choices…

6 DO's and DON'Ts for Incoming Dealership Phone Calls

Incoming calls are some of the hottest leads for a dealership. However, if best practices aren’t in place, these calls can turn from a blessing to a tragic mess - negatively affecting your reputation, your customer loyalty, and the acquisition of new customers.

So in today’s blog, we’re going to discuss some necessary do’s and don’ts that…

WHEN THE HECK SHOULD I HIRE MORE PEOPLE AND HOW MANY?????

WHEN THE HECK SHOULD I HIRE MORE PEOPLE AND HOW MANY?????

Let’s look at the Law of Diminishing Return as a measuring tool to use in the decision to hire more people, regardless of the department in your dealership.  I would…

Blog Posts

Why do we Offer Coupons?

Posted by Kristopher Hampton on November 20, 2014 at 1:24pm 0 Comments

I hear from Advisors all over the country that fear coupon drops in the mail.  This is not a negative thing.  It is a very positive way to build your client base.

 Dealerships spend a lucrative amount of money to drop coupons.  Advisors need to be encouraged and informed about all chances to win clients back.  It's called "Planting the seed".  Blow clients away with consistent processes of excellent customer service and new levels of Profitability will be reached.…

Continue

BLACK BOOK UNVEILS RESULTS FROM MOBILE USABILITY SURVEY

Posted by Black Book on November 20, 2014 at 10:12am 0 Comments

Smartphone & Tablet Technology Showing Improvements in Decision-Making Speed and Profitability



LAWRENCEVILLE, Ga. (November 20, 2014) – Black Book® announces the results of its recent Mobile Usability survey, taking a closer look at how dealers, remarketers and other industry professionals are currently utilizing mobile technology via smartphone or tablets. The results shed light on just how fast the industry is becoming, with respondents saying mobile…

Continue

When An Apology Isn’t An Apology

Posted by Richard Holland on November 20, 2014 at 9:04am 0 Comments

Regardless of how hard you work to ensure that your customers have an excellent experience, mistakes happen. No doubt you’ve had customers complain about something – it took too long for their vehicle to be serviced, there was a miscommunication in pricing during the sale, or a general failure to deliver on promises…

Continue

Remember: “It’s the Culture, Stupid!”

Posted by Dave Anderson on November 19, 2014 at 5:41pm 0 Comments

Many dealerships have an unhealthy addiction to silver bullets, contests, quick fixes and an array of flavors of the month in an attempt to improve behaviors. These efforts range from the monthly spiff on demos or write-ups, to weekend “slasher sales”, to “we’re firing the bottom guy on the board this month”, to the latest twenty-group best-idea bandwagon, and the like. While versions of the aforementioned examples can play a role in bringing a short-term burst of adrenaline, or a sudden…

Continue

Fuel Economy For the Holidays

Posted by Brad Simmons on November 19, 2014 at 4:12pm 0 Comments

It's no secret, winter is upon us, and many of us will be scrambling around figuring out ways to make the most of our automobile's gas. During the cold winter months, we often have to let our vehicle warm up, it takes us longer to get places, gas burns less efficiently, and we have to run our heater on full blast, so we tend to eat through gas relatively quickly. Then there's the other hand, people like myself, who live in warmer climates that stay warm pretty much year round. There brings…

Continue

Five Essential Strategies to Sustaining a Productive Sales Department

Posted by Joe Clementi on November 19, 2014 at 11:42am 0 Comments

http://autosuccessonline.com/news/blog/625-spotlight-joe-clementi

 

Dealing with today's informed customers is as challenging as any time in history. Information is readily available as dealerships around the country lean on the Internet to compete for market share.

Third-party Websites acting as consumer advocates continue to compete for the attention of the Web-savvy…

Continue

What are you even doing right now?

Posted by Paul Potratz on November 18, 2014 at 3:29pm 0 Comments

Black Friday Is Almost Here

Time is running out, and you don't want to miss out on one of the biggest selling opportunities of the year. Black Friday isn't just a retail holiday, dealerships can cash in on the flocks of people who are looking for a bargain during the holidays.



On this episode of Think Tank Tuesday, learn…

Continue

Take Our Survey for a Chance to Win $400!

Posted by Mike Esposito on November 18, 2014 at 2:00pm 0 Comments

Auto/Mate Dealership Systems is conducting a survey on the usage of mobile tablets in the dealership. How many of you are using mobile tablets in the sales process, in the F&I process and in fixed ops? We would like to find out and we appreciate your input!

 

We're inviting all auto dealer personnel to participate. Participants who complete the survey will be entered into a random drawing to win a $400 Visa gift card. In less than ten minutes--or the time it takes to finish…

Continue

TOP Featured Discussions

How 2 Minutes Can Set You Up for a Successful Day

BY ARIANA AYU


We all occasionally have hectic, frantic, crazy days. This 2-minute technique can reset your day for success and serenity.


Shared: From your friends TechAutoCareers.com® the online resource for the Automotive Sales Consultant


Have you ever…

The HIGHEST ROI process ever is also the least implemented

The most important process COACHING

 

*5 Point Strategy to grow your own coaches

 

Coaching = A training or development process

 

    At virtually every dealership in America we routinely promote our top sales associates into management. We promoted them because…

McKinsey Projects Autonomous Cars and Car-sharing. What Does It Mean for Dealers?

McKinsey Quarterly: A road map to the future for the auto industry

McKinsey is projecting a very different automobile market in the not-too-distant future. Are dealers and manufacturers ready?

Do you price according to your competitors' pricing?

I know that's probably a bit of a naive question, but if you're pricing for what the market will bear, what help do you turn to for that? What product? What is out there besides VinSolutions? Or are you less interested in what your competitors are asking than in what you must price it at to make a profit?

Additionally, who is your competitor? Do you consider only those geographically nearby or are you starting to think about the Carvana's and Beepi's of the online auto-sales…

18 Body-Language Tricks To Make A Great First Impression

By: PETER ECONOMY

How you sit says a lot about you.

Research shows that 60 to 90% of our communication with others is nonverbal, which means the body language we use is extremely important.
In addition, it's especially important to make a good first impression. Why? Because within the first few minutes of meeting someone, we are already making decisions about what the other person's intentions are, and whether or not the person is credible…

Forum

18 Body-Language Tricks To Make A Great First Impression

Started by IC. Collins in dealerELITE Professional Experience. Last reply by Timothy Marvel on Friday. 9 Replies

By: PETER ECONOMYHow you sit says a lot about you.Research shows that 60 to 90% of our communication with others is nonverbal, which means the body language we use is extremely important. In addition, it's especially important to make a good first impression. Why? Because within the first few minutes of meeting someone, we are already making decisions about what the other person's intentions are, and whether or not the person is credible and someone we want to do business with. Therefore, the…Continue

How 2 Minutes Can Set You Up for a Successful Day

Started by IC. Collins in dealerELITE Professional Experience on Saturday. 0 Replies

BY ARIANA AYUWe all occasionally have hectic, frantic, crazy days. This 2-minute technique can reset your day for success and serenity.Shared: From your friends TechAutoCareers.com® the online resource for the Automotive Sales ConsultantHave you ever had one of those days where everything seems to go…Continue

It's Time to Pivot Customer Service

Started by IC. Collins in dealerELITE Professional Experience 16 hours ago. 0 Replies

By : Frank EliasonShared: From your friends TechAutoCareers.com® the online resource for the Automotive Sales ConsultantLet's start off with a very basic question, why do you contact a Customer Service department? For most of us it is certainly not because we have a desire to. The fact is that often the need for Customer service…Continue

3 Powerful Ways to End 2014 on a High Note

Started by IC. Collins in dealerELITE Professional Experience on Tuesday. 0 Replies

BY JOELLE K. JAY@JOELLEKJAYHave no fear: you'll have a pleasant Thanksgiving dinner. You'll enjoy the holidays. You'll make your year-end goal. But you don't need to think about it all at once.Shared: From your friends TechAutoCareers.com® the online resource for the Automotive Sales ConsultantLately I've been noticing the…Continue

3 Reasons Why Helping Others Is Great for Business

Started by IC. Collins in General Forum for dealerELITE Members on Tuesday. 0 Replies

BY RHETT POWER@RHETTPOWERFrame your mission around how the business will serve othersShared: From your friends TechAutoCareers.com® the online resource for the Automotive Sales ConsultantA successful entrepreneur isn't concerned only with the bottom line. Profit is important, of course, as it drives how a business…Continue

New to Sales Calls? Here Are Eight Common Mistakes to Avoid

Started by IC. Collins in General Forum for dealerELITE Members yesterday. 0 Replies

BY JAMES PARSONS@JAMESPARS0NSEven natural salesmen can find their success rates improved by correcting these mistakes.Shared: From your friends TechAutoCareers.com® the online resource for the Automotive Sales ConsultantSales newbies and long-time specialists alike can make mistakes on sales calls. It's a fact of life that…Continue

What Makes a Manager a True Leader?

Started by IC. Collins in dealerELITE Professional Experience on Saturday. 0 Replies

By Sheridan GaengerNothing is more nerve-racking than hearing: “There is going to be a change in management” or “You will be getting a new manager.” Immediately all of these questions start populating your brain and taking over your mind:Shared: From your friends TechAutoCareers.com® the online resource for the Automotive Sales…Continue

CFPB Plans to Expand Oversight Nonbank Auto Lenders

Started by Mike Elliott in Legislation, Regulations, Compliance and Legal Issues Nov 13. 0 Replies

The Consumer Financial Protection Bureau is proposing to expand its supervisory oversight beyond the banks to about 38 additional nonbank auto finance companies, according to an announcement from the bureau today.Each of those 38 additional companies make, acquire, or refinance at least 10,000 or more loans or leases in a year, according to a release. The CFPB said it would supervise them to make sure they are complying with federal consumer financial law.The bureau said that estimates based on…Continue

Tags: management, regulation, dealership, lenders, nonbank

AutoBlog News Feed

Los Angeles: 2015 Chrysler 300 swaggers into LA Auto Show [w/video]

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2015 Chrysler 300

The Chrysler 300 has always exuded a certain brashness, but its chip-on-its-shoulder styling seemed to mellow a bit after its 2011 redesign. Now, the bad boy of the premium sedan segment is getting some of its angry attitude back for 2015, and with the refreshed model debuting here at the Los Angeles Auto Show.

The grille is larger, the fascia is updated and the lights are redesigned. That doesn't seem like much, but when taken collectively, they give the car a more menacing glare. The inside is freshened with a new seven-inch in-cluster display, better-quality materials and an updated suite of available Uconnect features, and there's a bevy of new active safety features available, too.

The engine line continues with the 3.6-liter V6 and the 5.7-liter V8, though they are now both paired with Chrysler's eight-speed automatic. The sedan also received a Sport mode button, which changes the tuning for the steering, engine and transmission, while providing a rear bias for all-wheel drive models. Pricing starts at $31,395, just as it did for the 2014 model.

The lineup also gets a new Platinum model with special wood, chrome and leather finishings, though the company also has said it will discontinue the 300's high-performance SRT variant for in the United States.

Continue reading 2015 Chrysler 300 swaggers into LA Auto Show [w/video]

2015 Chrysler 300 swaggers into LA Auto Show [w/video] originally appeared on Autoblog on Thu, 20 Nov 2014 13:59:00 EST. Please see our terms for use of feeds.

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TOP 5 Contributing Members This Week

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Dave's Corner

Automotive News - Dealers

BMW may need to increase i8 production to cut waiting lists

BMW may have to increase production of its i8 plug-in hybrid sports car to meet high demand. Waiting lists for the 120,000-euro coupe are too long at up to 18 months, BMW sales and marketing chief, Ian Robertson, said.

Volkswagen won't advertise during 2015 Super Bowl

Volkswagen, which made a huge splash with its 'The Force' Super Bowl spot in 2011, will be sitting out the big game this year, the company confirmed.

Apple's CarPlay goes missing in L.A. and in the showroom

Tech giants Apple and Google have generated a lot of hype over the past 12 months over their plans to tightly integrate their smartphones and app technology with in-car infotainment systems.

Fiat expects new crossover to outsell 500 minicar in U.S.

Fiat expects its Fiat 500X SUV to be even more popular in North America than its retro-styled 500 minicar as it appeals to customers seeking a larger car with the option of four-wheel drive.

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Piscataway, NJ, United States

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Philadelphia, PA, United States

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Wards Auto Dealer News Feed

Jaguar Sees Nothing But Gains in Future; Land Rover Discovery Unveiled

2014 Los Angeles Auto Show
More production to satisfy demand should help the British automaker achieve its goals for the States, sales chief Andy Goss says.

read more

Acura Upgrades ILX Power, Luxury Features

2014 Los Angeles Auto Show
The Honda near-luxury brand’s smallest car gets just one powertrain for ’16, a 201-hp 2.4L 4-cyl. mated to an 8-speed dual-clutch transmission.

read more

Automotive News - Breaking News

Nissan Juke gets a little Jukier, adds features

Nissan, surprised that one of its most polarizing cars has become one of its most successful, is turning up the Juke-iness of its Juke subcompact for 2015.

Acura retools ILX with more power, 8-speed dual-clutch gearbox

Acura is taking another shot at the small premium sedan segment by retooling the entry-level ILX. The Honda Civic-based compact has been re-engineered with a more powerful engine and an eight-speed dual-clutch transmission.

Volkswagen won't advertise during 2015 Super Bowl

Volkswagen, which made a huge splash with its 'The Force' Super Bowl spot in 2011, will be sitting out the big game this year, the company confirmed.

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