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Jeff Cowan posted a photo
2 hours ago
Paul Mirek posted a blog post

5 Things We Read This Week: December 14-19

Dealership reviews coming to AutoTrader, the state of the U.S. auto market, and an important new Google AdWords metric1. AutoTrader.com Adding Dealership Reviews (Auto Remarketing)AutoTrader will begin integrating consumer-generated ratings and reviews from DealerRater into its dealer profile pages starting…See More
3 hours ago
Jeff Cowan posted a video
3 hours ago
Kelly Nelson and Mike Elliott are now friends
6 hours ago
IC. Collins posted discussions
15 hours ago
Jim Radogna posted a blog post

The FTC Strikes AGAIN - What a Surprise!

The Federal Trade Commission started the year by making a major statement regarding how they feel about questionable auto dealer advertising practices with their Operation Steer Clear action in…See More
19 hours ago
steven chessin commented on Joseph Cala's blog post Webinar Wednesday Episode 3 - Looking Through The Eyes Of The Consumer
"Very informative. I spent my first few years being taught the hard-sell with all of its bullying and dis-respectful tactics. It built all of the negative stereotypes. Dealers stopped doing it because they got caught and it killed their CSI,…"
20 hours ago
steven chessin replied to Mike Elliott's discussion Are you selling Cars or iPads?
"sales receptionist {updates customer files and keeps vehicle inventory database clean } The first role is for the sales manager - the second is the inventory manager. Receptionist is a young woman that answers the phone and directs calls for minimum…"
22 hours ago
Marsh Buice posted a video

They're Looking For You

After going to my daughter's 1rst grade Christmas play, I realized that like my daughter, your salespeople are looking for a familiar face. Here's what I mea...
22 hours ago
Sean V. Bradley's 2 blog posts were featured
22 hours ago
Sean V. Bradley was featured
22 hours ago
Rebecca Kon's blog post was featured

Emotion + Information = Expert Selling

It is said that people buy with their emotions. However, what really happens is a mix between influential information and emotional cues.MarketingProfs provides some great insight about the different degrees of emotion and logic in the buying process.…See More
22 hours ago
Jim Leman's blog post was featured

Background Checks Leave Much to Be Desired

In ban the box states, an employer can no longer ask a job application about his or her prior (or presumed ongoing) criminal history.Without the ability now to ask about criminal history, the applicant you hire might be a big risk, to you, your employees and your customers.Today, the U.S. Equal Employment Opportunity Commission (EEOC), and many states, and even municipal governments view the use of background checks as an unfair hurdle to those with prior convictions trying to re-enter the work…See More
22 hours ago
Dave Anderson's blog post was featured

The Staggering Cost of Poor Performance

In nearly every workshop I ask the question: How many of you would agree that most organizations tend to keep performers too long? Every time, hordes of hands shoot up. While it’s difficult to precisely quantify the cost of just a single poor performer---some researchers have attempted to—I feel safe in asserting that if managers considered the following costs they’d be inclined to more quickly prioritize either getting the person better, or getting a better person:Lost production: This factor…See More
22 hours ago
Joe Clementi's video was featured

You Don't Know What You Don't Know

Skill progression. Skills improvement
22 hours ago
Rob Gehring's blog post was featured

"I don't get no respect"

We as an Industry are facing a crisis, "what's the crisis you say?" The crisis is the shortage of qualified technicians. Many dealerships are finding it hard to find and keep good technicians. So many dealerships today are asking us "where can I find technicians." We have designed this call to answer this very serious topic. Click the link below and stop hearing "I don't get no respect" in…See More
22 hours ago
Profile IconKelly Nelson, Ewa Fletcher , Dwayne Blackmon and 2 more joined DealerELITE.net
22 hours ago
Sean V. Bradley posted blog posts
23 hours ago
Mike Elliott posted a discussion

Are you selling Cars or iPads?

A good friend of mine recently shopped for a new car. He’s a pretty tech savvy person, but oddly enough, didn’t know much about the vehicle that he was thinking of buying. He said that he asked numerous questions of his salesperson regarding miles per gallon, safety features, and available options. Each time, the salesperson would try to find the answer on an iPad. My friend complained that he ended up leaving without ever getting a straight answer. He told me that he got the feeling that the…See More
yesterday
Rebecca Kon and Brian Perry are now friends
yesterday

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TOP 5 Videos This Week

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Top Content of the WEEK 

1 How Customer-Centric is Your Dealership? Take the Test!

How Customer-Centric is Your Dealership? Take the Test!

Added by Anne Fleming on December 17, 2014

2 Are You Selling in the Zone?

Are You Selling in the Zone?

Added by Chris Saraceno on December 2, 2014

3 "I don't get no respect"

"I don't get no respect"

Added by Rob Gehring on December 18, 2014

4 Are Salespeople Born Competitive?

Are Salespeople Born Competitive?

Posted by Mike Elliott on December 15, 2014

5 Daily Routines from beliefs to execution

Daily Routines from beliefs to execution

Added by Wilcox Auto Sales on December 15, 2014

6 The Staggering Cost of Poor Performance

The Staggering Cost of Poor Performance

Added by Dave Anderson on December 17, 2014

7 Not EVERYTHING Is Disciplined

Not EVERYTHING Is Disciplined

Added by Marsh Buice on December 8, 2014

8 DealerTrack Technologies CEO Interview on CNBC's Mad Money

DealerTrack Technologies CEO Interview on CNBC's Mad Money

Added by Rick Lewis on December 11, 2014

9 WHERE IS THE GROSS? HOW DO I GET IT BACK?

WHERE IS THE GROSS? HOW DO I GET IT BACK?

Added by Roger Williams on December 11, 2014

10 Are you selling Cars or iPads?

Are you selling Cars or iPads?

Posted by Mike Elliott on December 18, 2014

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TOP Featured Blogs

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Blog Posts

5 Things We Read This Week: December 14-19

Posted by Paul Mirek on December 19, 2014 at 11:30am 0 Comments

Dealership reviews coming to AutoTrader, the state of the U.S. auto market, and an important new Google AdWords metric

1. AutoTrader.com Adding Dealership Reviews (Auto Remarketing)

AutoTrader will begin integrating consumer-generated ratings and…

Continue

The FTC Strikes AGAIN - What a Surprise!

Posted by Jim Radogna on December 18, 2014 at 7:00pm 0 Comments

The Federal Trade Commission started the year by making a major statement regarding how they feel about questionable auto dealer advertising practices with their…
Continue

Win the Game of Googleopoly Book Will Be In Stores All Over The Country In Hudson News! Now on Amazon & Barnes & Noble

Posted by Sean V. Bradley on December 18, 2014 at 3:11pm 0 Comments


http://www.GoogleopolyBook.com 856-546-2440

Win the Game of Googleopoly Book Will Be In Stores All Over The Country In Hudson News! Now on Amazon & Barnes & Noble

Venue For Internet Sales 20 Group Announced - Marriott Brooklyn Bridge! - #IS20G

Posted by Sean V. Bradley on December 18, 2014 at 3:06pm 0 Comments

http://www.internetsales20group.com 856-546-2440

We are super excited to announce that the #IS20G has just locked in the Marriott at the Brooklyn Bridge! This hotel is absolutely gorgeous! And it is 5 minutes away from New York City... right over…

Continue

"I don't get no respect"

Posted by Rob Gehring on December 18, 2014 at 11:30am 0 Comments

We as an Industry are facing a crisis, "what's the crisis you say?" The crisis is the shortage of qualified technicians. Many dealerships are finding it hard to find and keep good technicians. So many dealerships today are asking us "where can I find technicians." We have designed this call to answer this very serious…

Continue

Emotion + Information = Expert Selling

Posted by Rebecca Kon on December 18, 2014 at 10:00am 0 Comments

It is said that people buy with their emotions. However, what really happens is a mix between influential information and emotional cues.

MarketingProfs provides some great insight about the…

Continue

Video Games: Using Employee Interests To Train

Posted by Richard Holland on December 18, 2014 at 9:35am 0 Comments

Despite the many tools available and the best of intentions, many dealerships struggle with providing ongoing professional development for their staff. Whether it’s because of the volume of customers that need handling; lack of time; or worry about taking a technician or salesperson out of commission – even for a short…

Continue

The Staggering Cost of Poor Performance

Posted by Dave Anderson on December 17, 2014 at 4:48pm 0 Comments

In nearly every workshop I ask the question: How many of you would agree that most organizations tend to keep performers too long? Every time, hordes of hands shoot up. While it’s difficult to precisely quantify the cost of just a single poor performer---some researchers have attempted to—I feel safe in asserting that if managers considered the following costs they’d be inclined to more quickly prioritize either getting the person better, or getting a better…

Continue

TOP Featured Discussions

Are Salespeople Born Competitive?

What brings out our inner Usain Bolt? No, I’m not talking about how fast we can run. I’m talking about that competitive edge and drive to succeed. Are we born with it, or does it emerge when we pick up the phone in our first sales role?

It’s a question I’ve thought about a lot. In an industry such as sales, where a strong stereotype of the…

Setting the stage for a “huge” December

Plenty of incentive money left after Nov. sales rise 5%

Timely automaker Black Friday promotions and a strong economy drove U.S. auto sales higher in November.

Look for more of the same this month.

“Everything seems to be in place for a strong close, and the good Thanksgiving weekend results provide a great start to the holiday selling season,”…

Why Should We Incentivize Behavior?

In the retail automotive business the traditional sales compensation plans have been developed to incentivize results. But we know that, if our salespeople habitually perform and flawlessly execute all of the activities proscribed within our process documentation, the results will take care of themselves! Why then wouldn’t it be a great idea to find ways to incentivize these folks to continually exhibit the behavior necessary to accomplish those results-producing activities, rather…

Girls Grasp Negotiation Tactics When We Show Them How

By : Molly Fletcher


Shared: From your friends TechAutoCareers.com® the online resource for the Automotive Sales Consultant


I’ve always treasured time with my three girls, especially knowing that in our society, daughters can have a hard time claiming their own unique voices to ask for what they…

How 2 Minutes Can Set You Up for a Successful Day

BY ARIANA AYU


We all occasionally have hectic, frantic, crazy days. This 2-minute technique can reset your day for success and serenity.


Shared: From your friends TechAutoCareers.com® the online resource for the Automotive Sales Consultant


Have you ever…

Forum

Are Salespeople Born Competitive?

Started by Mike Elliott in Sales Forum. Last reply by Jeffrey Seyler on Wednesday. 1 Reply

What brings out our inner Usain Bolt? No, I’m not talking about how fast we can run. I’m talking about that competitive edge and drive to succeed. Are we born with it, or does it emerge when we pick up the phone in our first sales role?It’s a question I’ve thought about a lot. In an industry such as sales, where a strong stereotype of the typical employee exists, can we determine whether it is the job that forms the personality or the personality that is destined for the job?Recently, I set out…Continue

Tags: management, auto, sales

Are you selling Cars or iPads?

Started by Mike Elliott in Automotive Industry Future - Predictions. Last reply by steven chessin 22 hours ago. 1 Reply

A good friend of mine recently shopped for a new car. He’s a pretty tech savvy person, but oddly enough, didn’t know much about the vehicle that he was thinking of buying. He said that he asked numerous questions of his salesperson regarding miles per gallon, safety features, and available options. Each time, the salesperson would try to find the answer on an iPad. My friend complained that he ended up leaving without ever getting a straight answer. He told me that he got the feeling that the…Continue

Tags: technology, dealership., sales, auto

5 Things Entrepreneurs Know That Other Professionals Don’t

Started by IC. Collins in General Forum for dealerELITE Members on Monday. 0 Replies

BY : QuoraWhat do entrepreneurs know that no one else knows?Shared: From your friends TechAutoCareers.com® the online resource for the Automotive Sales ConsultantThis question originally appeared on Quora: What do entrepreneurs know that no one else knows?Answer by Peter Baskerville, Wrote the Australian national qualification for Vocational Graduate Certificate in Entrepreneurship, teach it at Southbank Institute of Tech, on Quora,Here are the things I have found to be true, but that my…Continue

5 Traits That Set Exceptional CEOs Apart

Started by IC. Collins in dealerELITE Professional Experience on Saturday. 0 Replies

BY : Jessica StillmanSilicon Valley bigwigs share their take on the key characteristics that separate truly great startup CEOs from your average executive.Shared: From your friends TechAutoCareers.com® the online resource for the Automotive Sales ConsultantJust being the CEO of a real, growing…Continue

Dealers Move Beyond Doughnuts

Started by Mike Elliott in Sales Forum on Wednesday. 0 Replies

Corrie Watson and her twin brother, Will Churchill, wanted a strategy to attract younger customers to their three sizable family-owned automobile dealerships and to keep them coming back for decades.“We all sell the same cars,” Ms. Watson said. “How do we create a experience that our customers will enjoy?”Clearly, free coffee and doughnuts, car washes and loaner cars weren’t going to be enough. So a few years ago, the 38-year-olds — fourth-generation car dealers — decided to come up with some…Continue

Tags: dealership, pricing, car, Internet

3 Things Guaranteed to Kill Your Company's Culture

Started by IC. Collins in dealerELITE Professional Experience 15 hours ago. 0 Replies

BY : Matt EhrlichmanWhen forming your company's culture, there are three things you must say no to at all costs.Shared: From your friends TechAutoCareers.com® the online resource for the Automotive Sales ConsultantAs a company grows, one of the most important areas of focus needs to be the culture. To…Continue

5 Signs That You Are Overselling

Started by IC. Collins in General Forum for dealerELITE Members on Monday. 0 Replies

BY : Kevin DaumFeel like you are pushing too hard? You probably are. Here are 5 ways to know for sure.Shared: From your friends TechAutoCareers.com® the online resource for the Automotive Sales ConsultantGood sales people love to pitch. In fact, many people who aren't really sales people end up…Continue

4 Magic Words Every Salesperson Should Know

Started by IC. Collins in dealerELITE Professional Experience 15 hours ago. 0 Replies

BY : Geoffrey JamesThis short, useful phrase should be in the daily vocabulary of everybody who sells.Shared: From your friends TechAutoCareers.com® the online resource for the Automotive Sales ConsultantWhen talking with a potential customer, your primary goal is to gather information. You want to…Continue

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TOP 5 Contributing Members This Week

1. Mike Elliott

Washington, DC, United States

2. IC. Collins

Midland, TX, United States

3. Joseph Cala

Beachwood, NJ, United States

4. Anne Fleming

Pittsburgh, PA, United States

5. Jeff Cowan

Rancho Santa Margarita, CA, United States

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