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Black Book posted a blog post

Summer Market In Full Force While Heading To Fall

Welcome to this week’s edition of Beggs on the Used Car Market, with analysis from Ricky Beggs and Black Book. As the calendar is closing out the month of July the market is indicating a variety of actions. The smaller and more fuel efficient models are getting some attention again after softening for just over a month once the tax season expired. Even some of the six to eight year old…See More
13 minutes ago
Stephanie Young and Matthew Mader are now friends
1 hour ago
Mike Esposito posted a blog post

Auto/Mate Honored with Platinum Award in Auto Dealer Monthly's Dealers' Choice Awards

ALBANY, N.Y. – July 28th, 2014 – Auto/Mate Dealership Systems (http://www.automate.com), a premier dealership management system (DMS) provider, has received a "Platinum" award in the 2014 Auto Dealer Monthly Dealers' Choice Awards. This year marks the first time that Auto/Mate was honored with a top ranking in the magazine's annual award program that recognizes the industry's best product and service providers as selected by hundreds of dealers and…See More
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Rebecca Kon commented on Rebecca Kon's blog post Your Dealership's Staff Wants a Culture of Appreciation
"Indeed! :-)"
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Sharon Hill and Mike Elliott are now friends
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IC. Collins posted discussions
13 hours ago
Brian Bennington commented on sara callahan's blog post Vendors: Don’t Be So Darn Annoying!
"Hi Sara, It's good to see you're posting here, too.  Don't know if you know it or not, but they've released another "Sharknado" movie.  However, I won't be reading or commenting on any more of your posts,…"
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Trent Nichols updated their profile
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Brian Bennington replied to Mark Dubis's discussion Future Headline: Disney and Google Partner to Buy 100 Auto Dealerships
"Having taken the opportunity to call Mark Dubis directly after Sharon Hill "lambasted" me for expressing my rather caustic opinion, I put on my best "unjerkyness" face and had an excellent exchange with him.  As to the…"
yesterday
steven chessin commented on Richard Holland's blog post Sometimes It’s Better To Cut Your Losses
"Automotive customer retention is not as black-and-white as cable service "But Sir, the factory lease forgiveness program is your only lifeboat !" You are 30k over the miles, bad carfax, and need a two-grand engine repair ! "The…"
yesterday
Jay Prassel replied to Mark Dubis's discussion Future Headline: Disney and Google Partner to Buy 100 Auto Dealerships
"Mark, I think your point to this whole post was to get us all thinking about how we, and our dealer clients, can improve the whole experience. I enjoyed it and t least I wasn't the one to light it up here......."
yesterday
Jay Prassel commented on Richard Holland's blog post Sometimes It’s Better To Cut Your Losses
"I had a similar experience about a month ago when I was trying to sign up for a TV service, but it wasn't Comcast. I knew exactly what "package" I wanted and tried to order new service. Rep: Have you had Direct TV before?Me:I want the…"
yesterday
Sharon Hill commented on Richard Holland's blog post Sometimes It’s Better To Cut Your Losses
"This is SO not a Comcast-only experience. When I try to cancel via a company site and it says I must call to do so I know i'm going to be headed to a retention specialist. I first email - nope, not calling. don't have time. This is my…"
yesterday
Richard Holland's blog post was featured

Sometimes It’s Better To Cut Your Losses

I am sure many of you have heard about the recent customer service debacle involving Comcast over the past week. In case you aren’t familiar with what happened, a customer called into their service center attempting to cancel his service after almost a decade. He…See More
yesterday
Mike Elliott posted a discussion

Be Prepared for the Shift in Car Buying

(From AutomotiveDigest.com)      As car shop­pers increase the use of the Inter­net to pre­pare for their “buy”, alert deal­ers are using every com­mu­ni­ca­tions tool pos­si­ble includ­ing tex­ting & chat to con­nect and con­vert leads to sales. Dealer sales must now really be pre­pared to han­dle this new con­sumer who knows what they want.  Take less than two min­utes to see and hear how Scott Pech­stein of Auto­by­tel tells you how to use “mouse­traps” to cre­ate avenues of…See More
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Saturday
IC. Collins posted discussions
Saturday
Tyler Larson updated their profile
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Mike Vogel updated their profile
Saturday
steven chessin commented on Rebecca Kon's blog post Your Dealership's Staff Wants a Culture of Appreciation
""Thanks for reading, Larry and Steven! :-)" exactly my point - civilized people do it naturally"
Friday

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TOP Featured Blogs

Fill the Gaps in Lead Generation with Chat

One of the most disturbing trends we're seeing on dealer websites is when they use chat areas as another contact form. It's true that chat is a way to generate leads, but when collecting contact information is the primary goal, the whole point of chat is missed.

Here are some things that we have…

Sometimes It’s Better To Cut Your Losses

I am sure many of you have heard about the recent customer service debacle involving Comcast over the past week. In case you aren’t familiar with what happened, a customer called into their service center attempting to cancel his service after almost a…

Increase After Sale Product Penetration Through Automotive Guest Relations (BDC)

What?

It is time to talk about the F&I department in the dealership and how the BDC (GRC) department can help improve product penetration. The typical discussion with regards to business development is always about lead handling and appointments. The BDC discussion is one that can go on for hours…

What's the NEW TOP Reason Women Buy?

Today's Women’s Wednesday we are focusing on the new top reason women are buying from their sales advisor. Trust has always trumped price when it comes to buying from a sales advisor, but now, in our latest mid-year #bigdata report directly from women's reviews, “trust” no longer has the top spot.

R-E-S-P-E-C-T! Aretha Franklin couldn’t define it better. Respect is now the #1 prerequisite to trust in the formula to selling to women.

The top 5 reasons women buy from their sales…

Blog Posts

Summer Market In Full Force While Heading To Fall

Posted by Black Book on July 28, 2014 at 11:19am 0 Comments

Welcome to this week’s edition of Beggs on the Used Car Market, with analysis from Ricky Beggs and Black Book. As the calendar is closing out the month of July the market is indicating a variety of actions. The smaller and more fuel efficient models are getting some attention again after softening for just over a month once the tax season expired. Even some of the six to eight year old…

Continue

Auto/Mate Honored with Platinum Award in Auto Dealer Monthly's Dealers' Choice Awards

Posted by Mike Esposito on July 28, 2014 at 9:27am 0 Comments

ALBANY, N.Y. – July 28th, 2014 – Auto/Mate Dealership Systems (http://www.automate.com), a premier dealership management system (DMS) provider, has received a "Platinum" award in the 2014 Auto Dealer Monthly Dealers' Choice Awards. This year marks the first time that Auto/Mate was honored with a top ranking in the magazine's annual award program that recognizes the industry's best product and service providers as selected by hundreds of…

Continue

You spend how much on coffee?

Posted by Paul Potratz on July 25, 2014 at 12:37pm 0 Comments

You can't expect to see an increase in overall sales if you're afraid to put money towards your advertising budget. Freeing up budget is easier than it sounds, especially if you know how your current allocation of funds should be laid out.

On this week's…

Continue

The Top Ten Auto News Stories of the Week: July 19 - 25

Posted by Rebecca Kon on July 25, 2014 at 10:08am 0 Comments

We love bringing you the top news stories and blogs for the auto industry each week! Staying up with the trends and changes in the industry and car buyer behavior makes our business better, and we know it can really revolutionize yours too! So enjoy these articles and pat yourself on the back for…

Continue

Fill the Gaps in Lead Generation with Chat

Posted by jeff sterns on July 25, 2014 at 2:00am 0 Comments

One of the most disturbing trends we're seeing on dealer websites is when they use chat areas as another contact form. It's true that chat is a way to generate leads, but when collecting contact information is the primary goal, the whole point of chat is missed.

Here are some things that we have…

Continue

Sometimes It’s Better To Cut Your Losses

Posted by Richard Holland on July 24, 2014 at 9:48am 3 Comments

I am sure many of you have heard about the recent customer service debacle involving Comcast over the past week. In case you aren’t familiar with what happened, a customer called into their service center attempting to cancel his service after almost a…

Continue

Increase After Sale Product Penetration Through Automotive Guest Relations (BDC)

Posted by Stan Sher on July 23, 2014 at 2:40pm 3 Comments

What?

It is time to talk about the F&I department in the dealership and how the BDC (GRC) department can help improve product penetration. The typical discussion with regards to business development is always about lead handling and appointments. The BDC discussion is one that can go on for hours…

Continue

TOP Featured Discussions

6 Infallible Ways to Earn Respect

BY GEOFFREY JAMES ~ Edited by I.C. Collins

There's no management tool more important than respect. Here's how to make sure you're getting it.

Business may be all about money, but the currency that's traded inside every organization is respect.

If you command respect, people listen when you talk and take action when asked. If you don't command respect, well, everyone's just laughing behind your back.

Contrary to popular…

‘Google My Business’ Is Improving How Local Automotive Dealerships Understand and Connect with Customers

Google has announced its new streamlined approach for businesses to easily manage their digital presence within Google’s search engine, Google+ and Google Maps . This new update offers businesses one logical dashboard where they can easily manage and update information such as their address, phone numbers, store hours, etc., as well as share content and photos, and read and respond directly to reviews.

Google My Business also includes the ability…

Are You Committed To Your Future

We love the stories of the average person who gets in the automotive sales industry and makes $100,000 their first year.

The problem is these stories and these individuals are the exception, not the rule.

They end up reinforcing the "get rich quick" easy money mentality. A newbie starts and after a week or two starts questioning why he isn't making a "boatload" of money yet.

He's frustrated because he's made the exceptional, rare case…

Buyers are Liars. 17 Fibs that Buyers Tell

"Buyers are Liars" is a favorite phrase of a Sales VP I know, and she's RIGHT! (Here's a funny article  from a posting on Motor Trends Blog)

One afternoon I upped (approached) a man in the Trucks Department. I'll call him Mr. Hawthorne. He was wandering around with his son, looking at the brand-new Gargantuan Crew Cabs. He told me he was just killing time while his oil was being changed.…

6 Tips to Auditing Your Business’s PPC Campaigns

Whether you’re building your own PPC campaigns or working with a PPC vendor or agency, it’s important for business owners to understand how to evaluate their AdWords campaigns. To help you ensure you’re getting the most out of your campaign, and provide some guidelines to assess your efforts, here are the six most important steps of conducting a PPC audit:

Campaign Structure

A well-structured campaign enables you customize ad copy, landing pages, keywords and…

Forum

6 Infallible Ways to Earn Respect

Started by IC. Collins in dealerELITE Professional Experience on Tuesday. 0 Replies

BY GEOFFREY JAMES ~ Edited by I.C. CollinsThere's no management tool more important than respect. Here's how to make sure you're getting it.Business may be all about money, but the currency that's traded inside every organization is respect.If you command respect, people listen when you talk and take action when asked. If you don't command respect, well, everyone's just laughing behind your back.Contrary to popular belief, a fancy job title never commands respect. In fact, there are six, and…Continue

Buyers are Liars. 17 Fibs that Buyers Tell

Started by Mike Elliott in Sales Forum. Last reply by Paul Schnell on Thursday. 2 Replies

"Buyers are Liars" is a favorite phrase of a Sales VP I know, and she's RIGHT! (Here's a funny article  from a posting on Motor Trends Blog)One afternoon I upped (approached) a man in the Trucks Department. I'll call him Mr. Hawthorne. He was wandering around with his son, looking at the brand-new Gargantuan Crew Cabs. He told me he was just killing time while his oil was being changed. We started to chat and the next thing you know we're test-driving a new truck. Mr. Hawthorne really seemed to…Continue

Tags: management, car, negotiation, dealership, sales

dealerElite's Exclusive Interview with Jim Ziegler

Started by DealerELITE in DealerELITE Interviews. Last reply by Glenn Pasch on Thursday. 19 Replies

An Exclusive Interview with Jim Ziegler dE gets one-on-one, down and dirty, with the Alpha Dawg DealerElite: What motivates Jim Ziegler? Ziegler: My life and business is all about relationships Chris. I have a philosophy that the most powerful people on Earth are those people that influence the most other people. The power of influence is magnified by the number of relationships a person can manage with the…Continue

Tags: dawg, internet, alpha, ziegler, jim

‘Google My Business’ Is Improving How Local Automotive Dealerships Understand and Connect with Customers

Started by Mike Elliott in Social Media and Reputation Management. Last reply by Mike Elliott Jul 22. 2 Replies

Google has announced its new streamlined approach for businesses to easily manage their digital presence within Google’s search engine, Google+ and Google Maps . This new update offers businesses one logical dashboard where they can easily manage and update information such as their address, phone numbers, store hours, etc., as well as share content and photos, and read and respond directly to reviews.Google My Business also includes the ability to access Google+ Insights reports, which have…Continue

Tags: Dealership, marketing, plus, Google, D'Andrea

Are You Committed To Your Future

Started by IC. Collins in dealerELITE Professional Experience. Last reply by DealerELITE on Wednesday. 1 Reply

We love the stories of the average person who gets in the automotive sales industry and makes $100,000 their first year.The problem is these stories and these individuals are the exception, not the rule.They end up reinforcing the "get rich quick" easy money mentality. A newbie starts and after a week or two starts questioning why he isn't making a "boatload" of money yet.He's frustrated because he's made the exceptional, rare case his yardstick, instead of learning the truth about how much…Continue

Future Headline: Disney and Google Partner to Buy 100 Auto Dealerships

Started by Mark Dubis in Automotive Industry Future - Predictions. Last reply by Brian Bennington yesterday. 15 Replies

This article originally appeared on Driving Sales but  I wanted to share it with the Dealer Elite community. (I recently entered a time warp which took me two years into the future.  While there I read this article in the March 2016 issue of Automotive News.) 9:45 am U.S. ET | March 15, 2016 This week Google and The Walt Disney Company announced their partnership to establish a new company, Disney Motorcars, which has agreed to purchase 100 new car dealerships in five states.  They plan on…Continue

Are Your Sales Reps Responding Fast Enough?

Started by Elizabeth Ayala in Dealer Forum on Thursday. 0 Replies

Autofusion has a solution! Several in fact - TextExpress allows clients and potential buyers to text your dealership, tracks the conversation, and pushes all data into the CRM. Finally, you can communicate the way your buyers do.The second is our LeadVault quick response system that we use in the office. When a lead form is filled out, I get a text message on my cell with a link to claim the lead. If I am the first rep to click the link, I receive the lead details and I can call, text, or email…Continue

Tags: buyers, sales, potential, site, web

Be yourself

Started by IC. Collins in dealerELITE Professional Experience on Saturday. 0 Replies

Until your prospects can see how your offer brings value to them personally, it’s just another vague statement they see every day. Your prospects don’t care about your business opportunity. They are seeking SOLUTIONS to their problems. You must educate your prospects in the way that moves them to acquire the Products or Services you are promoting.  From your friends TechAutoCareers.com® ~ Automotive Sales Improvement  Remember, its’ not about the Product but HOW the Product is delivered. The…Continue

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Race Recap: 2014 Hungarian Grand Prix a thrilling wet mess

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Graphic for the Hungarian Grand Prix.

Three Free Practice sessions left us thinking Lewis Hamilton looked good to claim another victory for Mercedes AMG Petronas and close up the Driver's World Championship race, but the first qualifying session for the 2014 Hungarian Formula One Grand Prix threw out that script. A fuel leak in Q3 set Hamilton's car aflame and he never set a time. His chassis damaged beyond repair, the team built him a new one and he started from pit lane. That same session also claimed Ferrari's Kimi Räikkönen, when a bad call about whether to go out again dropped him down to 17th and out for the day.

Without a real challenge, that put Hamilton's teammate-slash-nemesis Nico Rosberg on pole in the other Mercedes, followed by a resurgent Sebastian Vettel in the first Infiniti Red Bull Racing, Valtteri Bottas in the first Williams and Daniel Ricciardo in the second Red Bull. Fernando Alonso waved the scarlet in fifth for Ferrari but figured he could be in third place by the end of the first lap. Felipe Massa put the second Williams in sixth, followed by Jenson Button in the first McLaren, Jean-Eric Vergne getting up to eighth for Toro Rosso, Nico Hülkenberg in ninth for Force India and Kevin Magnussen in the second McLaren.

When rain poured on the 4.381-kilometer Hungaroring before the race, every script up and down the field got rewritten, and they would continue come in for revision almost every one of the 70 laps.

Continue reading Race Recap: 2014 Hungarian Grand Prix a thrilling wet mess

Race Recap: 2014 Hungarian Grand Prix a thrilling wet mess originally appeared on Autoblog on Mon, 28 Jul 2014 10:14:00 EST. Please see our terms for use of feeds.

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Automotive News - Dealers

VW, Ford, Nissan eye China's entry-level market

Global automakers have long been reluctant to sell cheaper vehicles in China as they seek to protect their healthy profit margins. But now foreign automakers are moving into China's entry-level segment in a quest for market share.

Happy Birthday, boss! Let's open some stores

Sonic Automotive President Scott Smith will get a special birthday present when he turns 47 on Oct. 20.

Ford, Ram quarrel over heavy-duty pickup towing title

Ford Motor Co. is threatening legal action if Ram keeps claiming that its pickups offer "best-in-class" towing. Ram's response? In so many words, it's telling Ford to go pound sand.

Hot hybrid

Honda Motor Co. engineers are trying to figure out why an Acura NSX undergoing high-speed testing at Germany's Nurburgring last week caught fire and burned to the ground.

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Wards Auto Dealer News Feed

Outils de simulation de batteries au lithium ionique avancées disponibles

- Les logiciels accélèrent la conception de la nouvelle génération de batteries automobiles avancées NEW YORK et LONDRES, 28 juillet 2014 /PRNewswire/ -- CD-adapco a annoncé aujourd'hui le succès de son projet de développement visant le...

Las herramientas de baterías de ión-litio avanzadas ya están disponibles

-- El software informático acelera el diseño de las baterías de automoción avanzadas de próxima generación NUEVA YORK y LONDRES, 28 de julio de 2014 /PRNewswire/ -- CD-adapco ha anunciado hoy la finalización de éxito de su proyecto de...

Fortschrittliche Simulations-Tools für Lithium-Ionen-Batterien erhältlich

-- Computer-Software beschleunigt Design fortschrittlicher Autobatterien der nächsten Generation NEW YORK und LONDON, 28.Juli 2014 /PRNewswire/ -- CD-adapco hat heute den erfolgreichen Abschluss seines Entwicklungsprojekts für die Automobilbranche und Hersteller von...

Automotive News - Breaking News

BMW unveils cheaper, suitcase-sized EV charger

BMW Group, which sees rapid recharging as key to the success of its new BMW i3 electric vehicle, said today that it has helped develop a less expensive charger the size of a small suitcase that could help create a nationwide charging network.

GM Korea reaches tentative wage deal, averting strike

General Motors' South Korean unit reached a tentative wage deal with its labor union today, averting a potential strike at one of its key Asian production bases.

Nissan profit rises 37% on U.S., China demand

Nissan said net income rose 37 percent to $1.1 billion in the April-June quarter as deliveries rose in the United States and China, its two biggest markets.

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