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steven chessin commented on Brian Cox's blog post Don’t Get Distracted by Gadgets and Gizmos: Master the Basics to Succeed
"Brian - when I was a kid playing ball with my friends in our driveway my mom would ask me if I had offered my friends a cold drink and something to eat ?  If I said "No" she would say, "Were you brought-up in a…"
42 minutes ago
IC. Collins posted discussions
55 minutes ago
Mike Stoner posted a blog post

She Showed Me Hers. Now She Wants To See Mine.

Her’s was a 7. She told me it’s what she would rate it. Now it was up to me to convince her mine was a good solid 10. I knew it shouldn’t be too difficult because she told me it was what she was wanting soon after we met.It was a new F-150 she was after. Not just any F-150. She wanted a 4X4 Supercab with a long bed. That wasn’t impossible but it may as well be since less than 2% of production was Supercab Long Bed.We headed across the lot toward the trucks. I knew she would have to get focused…See More
1 hour ago
fred berzunza commented on Brian Cox's blog post Don’t Get Distracted by Gadgets and Gizmos: Master the Basics to Succeed
"Thanks Jason: Great post by Brain Cox sometimes the hardest thing to do as a manager is to draw that line in the sand and decide whether your going to truly embrace technology and modify your sales process accordingly or fall victim to the changes.…"
3 hours ago
Chuck Scalies posted a blog post

What should you measure in F&I

1. F&I Product Sales by SalespersonIn most dealerships, a clear division of duties exists between the salesperson and the F&I manager. However, a salesperson’s actions on the dealership lot, telephone and showroom floor play an essential role in the success of the dealership’s financing and protection product sales. How the salesperson manages the interaction between the customer and the F&I professional has a major impact on the ability to finance the purchase as well as sell…See More
11 hours ago
Benjamin Sherry and Mike Elliott are now friends
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Benjamin Sherry is now a member of DealerELITE.net
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Jim Radogna's blog post was featured

Think Compliance Isn’t Your Problem? Think Again

News broke recently about 5 dealership employees that were arrested and face federal charges of conspiracy, bank fraud, wire fraud, and aggravated identity-theft. This brings the total to 7 employees at the same dealership who have been indicted so far this year. Not very pretty.Now you may be thinking that these…See More
23 hours ago
Jim Radogna commented on Jim Radogna's blog post Think Compliance Isn’t Your Problem? Think Again
"Sorry, that's jim@dealercomplianceconsultants.com."
yesterday
Jim Radogna commented on Jim Radogna's blog post Think Compliance Isn’t Your Problem? Think Again
"Thanks Brian for your kind words and very entertaining feedback! You make a good point about the "old" school perhaps not really being that "old". I see you're a SoCal guy like myself. Not a bad place to be this week!…"
yesterday
Jim Radogna commented on Jim Radogna's blog post Think Compliance Isn’t Your Problem? Think Again
"Thanks Tom. You're so right. Back in my dealership days, I too unwittingly participated in a number of nefarious activities for exactly the reasons you pointed out. In fact, as a sales manager in the late 90s, our Finance Director offered a…"
yesterday
Tom Gorham commented on Jim Radogna's blog post Think Compliance Isn’t Your Problem? Think Again
"Great post, as usual Jim.  Rather chilling for those who think they are just doing their job as told to them by their managers or "trainers" and those who say "Every one else does it, why shouldn't I?"  As the…"
yesterday
IC. Collins posted discussions
yesterday
Brian Bennington commented on Jim Radogna's blog post Think Compliance Isn’t Your Problem? Think Again
"Howdy President Jim,  (Saying that to myself, it sure has a better ring to it than "President Barack.)  After reading a post and before commenting, I usually go to the author's bio and that's where I learned you were the…"
yesterday
Dave Anderson commented on Dave Anderson's blog post Remember: “It’s the Culture, Stupid!”
"Thanks for the reply Michael, and happy to hear you enjoyed the article. Welcome to an incredible industry, and please know this: because so many still do things poorly, it's never been easier to stand out by being professional, knowledgeable,…"
yesterday
Michael Jordan commented on Dave Anderson's blog post Remember: “It’s the Culture, Stupid!”
"Hi Dave! I am relatively new to the automotive industry and I have been surprised by how the dealerships run or are managed. I recently asked someone from CAR LOT RESCUE if a dealership is managed well, Do they tend to perform better? He kind of…"
yesterday
Joshua Takahashi commented on Dave Anderson's blog post Remember: “It’s the Culture, Stupid!”
"Great article! I am passing this along to others."
yesterday
Dave Anderson commented on Dave Anderson's blog post Remember: “It’s the Culture, Stupid!”
"Delighted that you enjoyed "By THE BOOK" Chris, and hope you get a lot of out "No Nonsense" as well. I appreciate your message and wish you a blessed Holiday season and your best year ever in 2015."
yesterday
Chris Pyle commented on Dave Anderson's blog post Remember: “It’s the Culture, Stupid!”
"Hi Mr. Anderson. Just wanted to tell you how much I've enjoyed reading your articles here for a number of years and so I finally purchased "How to run you business by the Book" on Audio last week. It was a fantastic book, very helpful…"
yesterday
Brian Bennington commented on Dave Anderson's blog post Remember: “It’s the Culture, Stupid!”
"Another positive vision-enducing and exceptionally well-written post Mr Anderson.  Your character and beliefs are always so forcefully evident in your writings, I'd know you were the author within a paragraph or two if your name was…"
yesterday

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TOP Featured Blogs

Dialing for Dollars: Cold Calling Secrets

I conduct follow up training classes for salespeople that deliver less than 8 units for the month. Out of some 130 salespeople in our organization last month we had 28 that missed the mark. In previous classes I’ve conducted training on various parts of the steps to the sale, overcoming objections, and closing techniques.

This month I decided to drill down…

Think Compliance Isn’t Your Problem? Think Again

News broke recently about 5 dealership employees that were arrested and face federal charges of conspiracy, bank fraud, wire fraud, and aggravated identity-theft. This brings the total to 7 employees at the same dealership who have been indicted so far this year. Not very pretty.…

When An Apology Isn’t An Apology

Regardless of how hard you work to ensure that your customers have an excellent experience, mistakes happen. No doubt you’ve had customers complain about something – it took too long for their vehicle to be serviced, there was a miscommunication in pricing during the sale, or a general failure…

Remember: “It’s the Culture, Stupid!”

Many dealerships have an unhealthy addiction to silver bullets, contests, quick fixes and an array of flavors of the month in an attempt to improve behaviors. These efforts range from the monthly spiff on demos or write-ups, to weekend “slasher sales”, to “we’re firing the bottom guy on the board this month”, to the latest twenty-group best-idea bandwagon, and the like. While versions of the aforementioned examples can play a role in bringing a short-term burst of adrenaline, or a…

Five Essential Strategies to Sustaining a Productive Sales Department

http://autosuccessonline.com/news/blog/625-spotlight-joe-clementi

 

Dealing with today's informed customers is as challenging as any time in history. Information is readily available as dealerships around the country lean on the Internet to compete for market share.

Third-party Websites acting as consumer advocates continue to compete for the attention of the Web-savvy…

Blog Posts

She Showed Me Hers. Now She Wants To See Mine.

Posted by Mike Stoner on November 23, 2014 at 3:06pm 0 Comments

Her’s was a 7. She told me it’s what she would rate it. Now it was up to me to convince her mine was a good solid 10. I knew it shouldn’t be too difficult because she told me it was what she was wanting soon after we met.

It was a new F-150 she was after. Not just any F-150. She wanted a 4X4 Supercab with a long bed. That wasn’t impossible but it may as well be since less than 2% of production was Supercab Long…

Continue

What should you measure in F&I

Posted by Chuck Scalies on November 23, 2014 at 4:32am 0 Comments

1. F&I Product Sales by Salesperson

In most dealerships, a clear division of duties exists between the salesperson and the F&I manager. However, a salesperson’s actions on the dealership lot, telephone and showroom floor play an essential role in the success of the dealership’s financing and protection product sales. How the salesperson manages the interaction between the customer and the F&I professional has a major impact on the ability to finance the purchase as well as…

Continue

Do You Meet The Standards?

Posted by Paul Potratz on November 21, 2014 at 2:41pm 0 Comments

Why Google Says You Need To Go Mobile



If you aren't mobile friendly, you may want to think about getting a mobile platform. Google ran A/B testing last month that will impact your mobile traffic.



This week on Hard Facts, learn about this new tool that could deter potential customers from clicking on your links if they're searching…

Continue

The Top Ten Auto News Stories of the Week: November 15 - 21

Posted by Rebecca Kon on November 21, 2014 at 2:18pm 0 Comments

Happy Friday, Auto Dealers!

Are you ready to read the top automotive news and blogs from around the Web? We have some really interesting topics for you today, including: Toyota’s hydrogen fuel cell car, NADA’s Sales Forecast for 2015, 3 ways dealers are connecting with the modern…

Continue

Unique Selling Proposition

Posted by Chuck Scalies on November 21, 2014 at 7:36am 0 Comments

What are you doing to showcase your dealership Unique Selling Proposition?

Many dealerships in the country have something they hang their hat on.  Something they feel separates them from the competition. These are known as unique selling propositions or USP's.   

Your dealership may offer:

·        Complimentary car…

Continue

Dialing for Dollars: Cold Calling Secrets

Posted by Scott Klein on November 20, 2014 at 11:00pm 0 Comments

I conduct follow up training classes for salespeople that deliver less than 8 units for the month. Out of some 130 salespeople in our organization last month we had 28 that missed the mark. In previous classes I’ve conducted training on various parts of the steps to the sale, overcoming objections, and closing techniques.

This month I decided to drill down…

Continue

Think Compliance Isn’t Your Problem? Think Again

Posted by Jim Radogna on November 20, 2014 at 10:12pm 5 Comments

News broke recently about 5 dealership employees that were arrested and face federal charges of conspiracy, bank fraud, wire fraud, and aggravated identity-theft. This brings the total to 7 employees at the same dealership who have been indicted so far this year. Not very pretty.…

Continue

Why do we Offer Coupons?

Posted by Kristopher Hampton on November 20, 2014 at 1:00pm 0 Comments

I hear from Advisors all over the country that fear coupon drops in the mail.  This is not a negative thing.  It is a very positive way to build your client base.

 Dealerships spend a lucrative amount of money to drop coupons.  Advisors need to be encouraged and informed about all chances to win clients back.  It's called "Planting the seed".  Blow clients away with consistent processes of excellent customer service and new levels of Profitability will be…

Continue

TOP Featured Discussions

Girls Grasp Negotiation Tactics When We Show Them How

By : Molly Fletcher


Shared: From your friends TechAutoCareers.com® the online resource for the Automotive Sales Consultant


I’ve always treasured time with my three girls, especially knowing that in our society, daughters can have a hard time claiming their own unique voices to ask for what they…

How 2 Minutes Can Set You Up for a Successful Day

BY ARIANA AYU


We all occasionally have hectic, frantic, crazy days. This 2-minute technique can reset your day for success and serenity.


Shared: From your friends TechAutoCareers.com® the online resource for the Automotive Sales Consultant


Have you ever…

The HIGHEST ROI process ever is also the least implemented

The most important process COACHING

 

*5 Point Strategy to grow your own coaches

 

Coaching = A training or development process

 

    At virtually every dealership in America we routinely promote our top sales associates into management. We promoted them because…

McKinsey Projects Autonomous Cars and Car-sharing. What Does It Mean for Dealers?

McKinsey Quarterly: A road map to the future for the auto industry

McKinsey is projecting a very different automobile market in the not-too-distant future. Are dealers and manufacturers ready?

Do you price according to your competitors' pricing?

I know that's probably a bit of a naive question, but if you're pricing for what the market will bear, what help do you turn to for that? What product? What is out there besides VinSolutions? Or are you less interested in what your competitors are asking than in what you must price it at to make a profit?

Additionally, who is your competitor? Do you consider only those geographically nearby or are you starting to think about the Carvana's and Beepi's of the online auto-sales…

Forum

The HIGHEST ROI process ever is also the least implemented

Started by Roger Williams in Dealer Forum. Last reply by Roger Williams Nov 10. 11 Replies

The most important process COACHING *5 Point Strategy to grow your own coaches Coaching = A training or development process     At virtually every dealership in America we routinely promote our top sales associates into management. We promoted them because they demonstrated the ability to sell cars at a high level. Selling cars at a high level as an individual is a totally different skill set than coaching a team to perform at a high level. The two skills are actually quite opposite. Typically…Continue

Tags: #Winning, #Developing, #Coaching

How 2 Minutes Can Set You Up for a Successful Day

Started by IC. Collins in dealerELITE Professional Experience Nov 15. 0 Replies

BY ARIANA AYUWe all occasionally have hectic, frantic, crazy days. This 2-minute technique can reset your day for success and serenity.Shared: From your friends TechAutoCareers.com® the online resource for the Automotive Sales ConsultantHave you ever had one of those days where everything seems to go…Continue

It's Time to Pivot Customer Service

Started by IC. Collins in dealerELITE Professional Experience on Thursday. 0 Replies

By : Frank EliasonShared: From your friends TechAutoCareers.com® the online resource for the Automotive Sales ConsultantLet's start off with a very basic question, why do you contact a Customer Service department? For most of us it is certainly not because we have a desire to. The fact is that often the need for Customer service…Continue

10 Productivity Tricks Successful People Use

Started by IC. Collins in dealerELITE Professional Experience yesterday. 0 Replies

BY MURRAY NEWLANDS @MURRAYNEWLANDSProcrastination exhausts us, but we are addicted to it.Shared: From your friends TechAutoCareers.com® the online resource for the Automotive Sales ConsultantProcrastination frankly just feels good... right up to the minute when we recall that we really must get things done. That is when it…Continue

4 Things Your Team Needs From You

Started by IC. Collins in dealerELITE Professional Experience 23 hours ago. 0 Replies

BY Tracy SpearsLast week we talked about the 4 Stages of Learning. This week we will talk about the 4 things your team needs from you, as a coach, to be unconsciously competent in their performance.Shared: From your friends TechAutoCareers.com® the online resource for the Automotive Sales Consultant1. The Vision. This is simply…Continue

NADA economist says strong sales here to stay through 2018

Started by Mike Elliott in Automotive Industry Future - Predictions on Wednesday. 0 Replies

The good times, at least in terms of new car sales, will continue to roll in 2015 with nearly 17 million vehicles expected to pass through dealer lots, according to the National Auto Dealers Association.The organization expects the industry will sell 16.94 million new vehicles next year – which would be up from the expected 16.4 million this year – due to rising employment and wages, continued low interest rates and lower gasoline prices.“The economy will continue to build on the solid growth…Continue

Tags: thedetroitbureau, u.s., new, sales, news

The Number One Mistake Leaders Make and How to Avoid it

Started by IC. Collins in dealerELITE Professional Experience yesterday. 0 Replies

By : Jay McDonaldShared: From your friends TechAutoCareers.com® the online resource for the Automotive Sales ConsultantOne concept that has been getting a lot of attention lately is organizational trust. In many of today’s biggest and most respected companies, there is a trust deficit, where employees, mid-level managers, even…Continue

7 Guidelines for Delegating Tasks to Employees

Started by IC. Collins in dealerELITE Professional Experience on Tuesday. 0 Replies

BY JAYSON DEMERS@JAYSONDEMERSSometimes, you need a little help to get everything done on time. If you're overwhelmed with work, preserve your department's efficiency with these seven delegation strategies.Shared: From your friends TechAutoCareers.com® the online resource for the Automotive Sales ConsultantSometimes, efficiency…Continue

AutoBlog News Feed

Report: US driver data privacy laws aren't strict enough for EU

Filed under: , ,

Switzerland Geneva Motor Show

In October the Association of Global Automakers and the Alliance of Automobile Manfuacturers informed the National Highway Traffic Safety Administration that they were working together on a set of privacy protection guidelines for drivers. The privacy concerns the data collected by modern automobiles, like vehicle location, biometrics or infotainment usage, that automakers use to "enable a better overall driving experience." Even though the information is anonymized, the fear is that - without any protections - using it can lead to messy interactions with business aims and cloud how information will be exchanged as vehicle-to-vehicle technology increases.

This month, the two groups issued a 13-page paper called "Consumer Privacy Protection Principles" laying out a framework for collecting and safeguarding data, saying that it "goes beyond similar principles in other industry sectors," and, "Vigilance over the privacy of our customers and the security of vehicle systems is an imperative." According to a German attorney, however, the protections use vague language that wouldn't satisfy current European regulations. At issue are phrases like "reasonable business purposes" to describe when collecting data is acceptable, and the fact that just using the vehicle is de facto consent to data collection.

That latter point is also a problem for Senator Edward Markey, who believes drivers should not just be made aware of their personal information being stored but should be able to opt-out of having it stored at all.

US driver data privacy laws aren't strict enough for EU originally appeared on Autoblog on Sun, 23 Nov 2014 14:59:00 EST. Please see our terms for use of feeds.

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TOP 5 Contributing Members This Week

1. IC. Collins

Midland, TX, United States

2. Dave Anderson

Agoura Hills, CA, United States

3. Jim Radogna

San Diego, CA, United States

4. Kristopher Hampton

Destin, FL, United States

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Lawrenceville, GA, United States

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Automotive News - Dealers

Fuel cell vehicles: The only cars with potable exhaust?

Toyota is pitching the Mirai hydrogen fuel cell car as a godsend for the planet. Heat and water are its only byproducts, not climate-altering carbon dioxide. But just how clean is that exhaust water vapor?

BMW, Mercedes gain in once-impregnable Korea

South Korea's car imports have leapt from 3 percent of sales a decade ago to 14 percent today as foreign brands led by Germany's BMW and Mercedes take advantage of a free trade deal to grow sales in a once impregnable market.

Study slams CFPB's proxy methodology

The statistical method the Consumer Financial Protection Bureau uses to identify which consumers belong to minority groups correctly identified African-American borrowers only 24 percent of the time.

Mercedes-Benz's first refusal right upheld

Mercedes-Benz USA has beaten all claims but one in a lawsuit challenging its use of the right of first refusal to block a dealership buy/sell deal in Fresno, Calif.

Recent National Job Listings

1. IC. Collins

Midland, TX, United States

2. Dave Anderson

Agoura Hills, CA, United States

3. Jim Radogna

San Diego, CA, United States

4. Kristopher Hampton

Destin, FL, United States

5. Black Book

Lawrenceville, GA, United States

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This is a Test Release

New Jersey, 22 Nov 2103  This is a Test Release This is a Test Release This is a Test Release This is a Test Release This is a Test Release This is a Test Release This is a Test Release This is a Test Release This is a Test Release This is a Test Release This is a Test Release...


Quand TAG Heuer fait danser Jenson Button avec des faucons

ABU DHABI, November 22, 2014 /PRNewswire/ --   Jenson Button, le pilote de formule 1 de McLaren Mercedes et ambassadeur de TAG Heuer, participe à un spectacle de fauconnerie sensationnel et dévoile la nouvelle montre Formula 1.   TAG Heuer, le fabricant de...

Cuando TAG Heuer hace que Jenson Button baile con halcones

ABU DHABI, November 22, 2014 /PRNewswire/ -- Jenson Button, piloto de Mclaren Mercedes Formula 1 y embajador de TAG Heuer, muestra un show impresionante de cetrería, y desvela el nuevo reloj Formula 1.   TAG Heuer, el fabricante avanzado de relojes de Suiza, conocido en...

Automotive News - Breaking News

Tesla, BMW in talks over batteries, light-weight parts, Musk says

Tesla Motors is in talks with BMW over a possible alliance in battery technology and light-weight components, Tesla CEO Elon Musk told a German weekly magazine.

ZF CEO: We're not chasing 10-speeds

ZF Friedrichshafen AG will not follow rivals in pushing for 10-speed transmissions. the German supplier will stop at 9-speed transmissions, says CEO Stefan Sommer.

Frustrated senators blast Takata, signal more safety legislation

Senators' frustration with what they see as an inconsistent and disorganized response to the Takata airbag recall crisis boiled over last week, signaling a push for more auto safety regulations.

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