Don't Ask, Don't Tell
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Bobby Compton commented on Bill Cosgrove's blog post Sales & Marketing Effectiveness Blog Current Articles | RSS Feed RSS Feed Prevent ‘A’ Player Turnover"I worked for a dealer who paid a company to record and video our busiest selling day, it was a Saturday. The funny part is, most if not all of us forgot about being recorded and caught some pretty funny stuff not only in video, but some of the stuff…"
Marsh Buice commented on Marsh Buice's videoDon't Ask, Don't Tell
"Lol, my sp think sometimes I'm rude bc when they come to the desk w/out a yes, I go in and don't allow them to crap me out. I'm like you- let me go in there and figure out what we have or don't have. Besides the only thing…"
James A. Ziegler commented on James A. Ziegler's blog post Jim Ziegler wants to know: Double Cross or NOT a Double-Cross?""LIES - THREATS - INTIMIDATION - AND PERSONAL ATTACKS In this video, Jim Ziegler the Alpha Dawg shares his personal opinions and his interpretation of what is happening and things he's observed concerning treachery and deceit among…"
Bill Cosgrove commented on Bill Cosgrove's blog post Sales & Marketing Effectiveness Blog Current Articles | RSS Feed RSS Feed Prevent ‘A’ Player Turnover"You're right. But a lot of times it takes someone from the outside to make that happen. I have been at many places as a salesperson and manager where no one wants to rock the boat no matter how justified your argument is. That's when…"
Bobby Compton commented on Marsh Buice's videoDon't Ask, Don't Tell
"The method of turning deals among each other as sales consultants on the line (positive turns) holds true for turning a deal to a Manager as well as among Managers.
I'm an advocate for turning with a positive spin, lie to me if you will is my…"
Marsh Buice commented on Marsh Buice's videoDon't Ask, Don't Tell
"Bobby, recently I realized how much damage I was causing when I would ask my crew "What are you working?" It was permission for my sp to speak the very thing they did not wish to happen-do I stopped asking. Instead I keep an eye on them…"
Brad Alexander commented on Brad Alexander's video
GM Sends $1.3B to China, TrueCar Now Dealer Friendly? Auto News
"Yep, after the bailout from taxpayer $, GM sends $1.3B to China, NHTSA looking at some safety issues on a couple models and yes, TrueCar- back in bed with dealers?"
Bobby Compton commented on Bill Cosgrove's blog post Which One Is You In The Class? Found this on google plus- Looks like a lot of sales meetings I used to go to."I will tell you this much! I started in the business at what I believe to be a full experience of what some call the "old school" of it all. When it was really and truly the wild - wild west. I can relate to the con aspect of what…"
Bobby Compton commented on Bill Cosgrove's blog post Sales & Marketing Effectiveness Blog Current Articles | RSS Feed RSS Feed Prevent ‘A’ Player Turnover"
I can appreciate your view of having someone look from the outside in, but I will tell you this much; when a dealer has a rock solid team looking from the inside out, that's a winner.
I get your point wholeheartedly, the wrong manager…"
"Thanks for all the comments"
Marsh Buice commented on Mark Tewart's blog post Automotive Sales Training - Success or Failure?"Great blog Mark!"
Joe Clementi commented on Mark Tewart's blog post Automotive Sales Training - People Buy From People"Hi Mark. The method of building relationships and rapport assist the sales person in gaining trust, respect and likability. Value cannot be created by spewing information learned in a product resource guide. A person attempting to sell something by…"
James A. Ziegler commented on James A. Ziegler's blog post Jim Ziegler wants to know: Double Cross or NOT a Double-Cross?"http://www.AlphaDawgBlog.com Lies - threats - intimidation - personal attacks Jim Ziegler, The Alpha Dawg talks about the Cars.com issue heating up. In Ziegler's opinion a consortium of people and companies with hidden agendas…"
Dave Anderson posted a status"God doesn’t grant some requests because He refuses to finance our self-destructive search for meaning outside of Him."
Dave Anderson posted a status"The common denominator in every relational problem you have is YOU. Until you own your role in the matter blaming will drain you."
Dave Anderson posted a status"I know of nothing capable of causing me to so completely disregard the many blessings I have than the notion to covet what I lack."
Bill Cosgrove commented on Bill Cosgrove's blog post Which One Is You In The Class? Found this on google plus- Looks like a lot of sales meetings I used to go to."Bobby,
I remember a Dealership I started at in 1981 called Lawrence Chevrolet in Lawrence, MA . They added Honda and recruited me to sell mainly Hondas.
The were five Honda Salesman and 24 salesman in total from self-proclaimed…"
Bill Cosgrove commented on Bill Cosgrove's blog post Sales & Marketing Effectiveness Blog Current Articles | RSS Feed RSS Feed Prevent ‘A’ Player Turnover"Thanks Bobby-Now if there were only enough talented, secure and motivated managers to go around. Why dealers who are actively engaged in their business don't understand that they need someone on the outside looking in who can offer…"
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Top Content of the WEEK
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Automotive Sales Training - Success or Failure?Added by Mark Tewart on May 16, 2013 |
| 2 |
Automotive Sales Training - People Buy From PeopleAdded by Mark Tewart on May 9, 2013 |
| 3 |
How to stay TOP OF MIND with Every CustomerAdded by Mathew Koenig on May 11, 2013 |
| 4 |
Which is More Important: Social Media Marketing or Reputation Management?Posted by JD Rucker on May 11, 2013 |
| 5 |
Developing A Culture for Sustainable ResultsAdded by Lois Burak on May 15, 2013 |
| 6 |
In the future, Dogs will work car deals.Added by Mr. Natural on May 2, 2013 |
| 7 |
The Continuing Cars.com Controversy and Public DiscourseAdded by Doug Davis on May 12, 2013 |
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Connecting to Wisdom!Added by Lizelle Landino on May 13, 2013 |
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Cars sold from your Internet DepartmentPosted by Jackie Cahill on May 8, 2013 |
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AutoCon 2013 - The AutoConnections Conference and Exposition is September 4 to 6, 2013 at Aria Las Vegas - The Total Package!
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TOP Featured Blogs
Automotive Sales Training - Success or Failure?
There are 24 hours and a total of 1,440 minutes in every day. Successful people just seem to get a lot more done in a day than unsuccessful people. The main reason is successful people keep the main thing the main thing. Success is not an accident.
First, you must be honest about your strengths and your weaknesses. Spend your time in what you are strong at and delegate what you are not. A sales person reading this article may immediately think they don’t have anyone…
Automotive News Announces:IRS changes could ensnare dealers who reinsure!
Fear Not!
In an article dated May 15th, 2013, Automotive News announced that IRS changes could ensnare dealers who reinsure. (See full article …
Developing A Culture for Sustainable Results
Recently I had the privilege of working with Media Active Incorporated on an industrial shoot for Toshiba Corporation. Engaging in any project with MAI is always a blessing for a multitude of reasons. One aspect is the opportunity to witness on the set while being educated in the art of performance technique and the…
Twitter and Pinterest are Too Easy to be Ignored by Dealers
There’s a case against Twitter and Pinterest that is being waged by some in the automotive industry. They’ll say that there simply isn’t a good return on investment, that they aren’t worth messing with because it’s just too hard to find a benefit from them. This is true until you look at one major factor: time.
Twitter and Pinterest require very little time to maintain and keep vibrant.…
What Does A PR Firm Do?
Many people really don’t know exactly what a Public Relations firm does. The common answer is “write press releases,” but I can guarantee you public relations firms do not sit around all day and just write press releases (or at least good ones). So what, exactly, do we do?
As defined by…
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Automotive Content Flow from Creation to Tweet
Posted by JD Rucker on May 19, 2013 at 9:00am 0 Comments 1 Like
If there’s one major flaw with the way that many businesses use automation tools, it’s that they’re not able to properly control the flow of content from its longest form down to it’s shortest form. This is unfortunate because using RSS feeds to post to Facebook and Twitter from a blog, for example, doesn’t save much time at all but minimizes the effectiveness of the networks.
It’s all about flow. It’s about taking…
Continue
How to find Long Tail Keywords for your website. "Google Expert Software Tool"
Posted by MANNY LUNA on May 18, 2013 at 10:30pm 0 Comments 3 Likes
Keyword Researcher helps you find thousands of Long Tail keyword phrases by scraping Google's massive Autocomplete database. Watch the video to learn more!
Searching for Long Tail keywords just got a whole lot easier with Keyword Researcher.
When you use…
Continue Which One Is You In The Class? Found this on google plus- Looks like a lot of sales meetings I used to go to.
Posted by Bill Cosgrove on May 18, 2013 at 5:23pm 3 Comments 1 Like
Avoid KGB Fan Acquisition and Algo-Buster Techniques Like the Plague
Posted by JD Rucker on May 18, 2013 at 3:29pm 0 Comments 2 Likes
The KBG. Komitet gosudarstvennoy bezopasnosti. The Committee for State Security for the former Soviet Union was one of the most feared agencies in history. Thankfully, this post isn’t about them.
Here, we’re going to talk about a different type of KGB, the type that is plaguing social media on pages…
Continue Sales & Marketing Effectiveness Blog Current Articles | RSS Feed RSS Feed Prevent ‘A’ Player Turnover
Posted by Bill Cosgrove on May 18, 2013 at 8:58am 5 Comments 1 Like
This post will explore why all turnover is not created equal. Measuring sales turnover as a percentage can be misleading. A lower percentage isn’t always better. Yet turnover is probably the most measured sales metric. HR, sales leaders, and Sales o
ps all measure it.
Instead of focusing on an overall turnover percentage, focus on retaining ‘A’ players. Many sales organizations are proud that they have a low turnover metric. But they are…
Continue
A Case for Posting Lots of Good Content on Your Website
Posted by Louie Baur on May 17, 2013 at 6:32pm 0 Comments 1 Like
Content speaks for itself. It speaks for a company. It speaks to the people.
Most business websites are sorely short on content. Sure, they have sales content and information about the company, but so few today are actually putting out high-quality content about relevant topics that make their websites more of a resource. Today, people want to trust a company before doing business with them and content is the easiest…
Continue Modern Search Marketing is More Art, Less Science with Penguin 2.0
Posted by JD Rucker on May 17, 2013 at 5:42am 0 Comments 2 Likes
There are two frames of mind amongst search marketing professionals when it comes to major updates such as the Google Penguin update last year and the upcoming Penguin 2.0 algorithm update. Some start to panic as they’ve seen these algorithm updates force companies to make major changes. In some cases, companies have had to close down because adjusting was just too much to bare. The other perspective is that these changes…
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Don't Sink The Sub
Posted by Scott Bergeron on May 16, 2013 at 2:00pm 0 Comments 1 Like
A submarine has individual compartments to protect itself from disaster. When attacked, the crew moves through each compartment, closing the hatch of the previous compartment behind them. Selling requires the same procedure: moving completely through each compartment, or step of the sales process, to arrive safely at a successful sale. We all know salespeople who skip steps to get to the close faster, without shutting the other hatches behind them. And chances are,…
ContinueReduce Sales Department Turnover and Hire More Winners
TOP Featured Discussions
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I found these customer testimonials on a dealers website.(yes really) The first folks responding who can identify these customers will get an autographed picture of me standing on the deck of my submarine while submerged at the bottom of Lake…
Which is More Important: Social Media Marketing or Reputation Management?
I can already hear one of the arguments.
"They're one in the same. A good strategy applies both simultaneously."
While I agree with the statement, one that I've heard many times, I still would like an answer and discussion about one or the other.
For this discussion (so we don't get into the topic of definitions), social media would be the art and science of promoting the dealership and…
Breaking News: Changes at AutoTrader
Chip Perry, who has been with AutoTrader.com since its inception has been admired by Dealers and the AutoTrader team has announced he was leaving the Autotrader Group effective May 1. Chip served as president and CEO of AutoTrader.com, was the company’s first employee in 1997 when asked by Manheim to launch the company. Since then, AutoTrader.com has grown to become the world’s largest automotive marketplace and Chip Perry has become widely recognized as a pioneer of the…
Who moved my cheese?
I took a break today and read the book again called " Who moved my Cheese? " It is a timeless classic to say the least. You know maybe it is time for dealers to make this book required reading again. When I first started in management it was required reading for me.
There is way too much time spent in the past and blaming other people, other applications and not enough time spent getting back to the basics of being a hunter and a farmer in the sales profession and looking for…
Cars.com and Auto Trader, Get Rid of One?
Currently our dealership advertises on both Cars.com and Auto Trader. My GSM is convinced we do not need to be on both, and that we will sell the same amount of cars if we drop one. I have a lot of hesitations about this. Over the past 6 months we have sold 11 cars from Auto Trader and 15 cars from Cars.com; not to mention the cars we have sold from our website due to the traffic from Auto Trader and Cars.com.
Since we are locked in with lower rates with Auto Trader he…
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Forum
Which is More Important: Social Media Marketing or Reputation Management?
Started by JD Rucker in Social Media and Reputation Management. Last reply by JD Rucker yesterday. 3 Replies 2 Likes
I can already hear one of the arguments."They're one in the same. A good strategy applies both simultaneously."While I agree with the statement, one that I've heard many times, I still would like an answer and discussion about one or the other.For this discussion (so we don't get into the topic of definitions), social media would be the art and science of promoting the dealership and communication with customers through sites like Facebook, Twitter, or Pinterest amongst others, while reputation…Continue
Cars sold from your Internet Department
Started by Jackie Cahill in Ask an AUTOMOTIVE PROFESSIONAL. Last reply by Mr. Natural on Friday. 5 Replies 1 Like
Hi Everyone,I am trying to compare the production of my BDC with other dealerships. We are a one rooftop dealership in the north east with about 200 new &100 used. I have 2 BD Agents. We average about 80 appointments a month with 27 sold units.How many appointments and sold units are you guys doing? How big are your departments/BDCs?I want to compare our production. Are we low performing, average, etc?Any feedback would be greatly appreciated!As always, thank you!Jackie Continue
Tags: BDC
Dealer Reviews For Real!!
Started by Mark Dubis in Ask an AUTOMOTIVE PROFESSIONAL yesterday. 0 Replies 2 Likes
I found these customer testimonials on a dealers website.(yes really) The first folks responding who can identify these customers will get an autographed picture of me standing on the deck of my submarine while submerged at the bottom of Lake Erie.Continue
Are You Facing The Facts For Dealer Retention?
Started by Jessica Russell in Dealer Forum. Last reply by Richard Robbins on Tuesday. 2 Replies 0 Likes
Automobile dealerships lose 87% of their customer within five years with the highest defection rate occurring during the 3rd and 4th year of ownership. Less than 25% of vehicle buyers return to the dealership for the first service even when it was free. When customers aren’t made comfortable with where to go, who to see, or what to expect they return to where they recently serviced. Properly introduce customers to the service department and merely ask them to return for service, 50% will…Continue
Do You Consider SEO and/or PPC Part of Your Marketing or Advertising Budget?
Started by JD Rucker in Advertising/Marketing Forum on Friday. 0 Replies 1 Like
For some dealers, there's no distinction. For others, they have two (or more) distinct buckets for their budgets. TV, radio, media buys, etc. might go in to advertising while websites, online listing, etc. go under marketing.Where does search fit in? Is it advertising because you're buying better paid or organic listings to increase your exposure, or is it marketing because it's normally associated with websites and landing pages?I've heard compelling arguments for both and I know which way I…Continue
ADP is Hiring in the Mid-Atlantic! (Maryland, Northern VA, DC)
Started by Donna Farro in Employment Listings - MID-ATLANTIC (PA, NJ, MD, DC, DE, VA, WV) HELP WANTED on Wednesday. 0 Replies 0 Likes
JOIN ONE OF FORTUNE MAGAZINE’S MOST ADMIRED COMPANIES… We have an immediate opening available for an Account Sales Executive (ASE). Create business relationships and increase incremental revenue to small and medium sized ADP clients through face-to-face sales activities. Work in conjunction with all of your channel partners to increase sales opportunities in ADP Strategic Products to grow ADP’s share of wallet in our existing client base. Achieve annual assigned sales plan, working under…Continue
Press Release: DriveItNow Turns the Car Buying Process Upside Down with Industry First Shop-by-Payment Technology
Started by Tarry Shebesta in General Forum for dealerELITE Members May 12. 0 Replies 0 Likes
DriveItNow Turns the Car Buying Process Upside Down with Industry First Shop-by-Payment TechnologyNew service shows consumers what vehicles they can buy based on their credit and desired monthly payment Cincinnati, OH – May 7, 2013. DriveItNow, the leader in online monthly payment marketing technology, announced today its new patent-pending Shop-By-Payment service that totally changes the way consumers shop for cars online. DriveItNow’s new Shop-By-Payment service completely flips the car…Continue
Dealix is hiring in Boston!
Started by Donna Farro in Employment Listings - NORTHEAST (ME, VT, NH, MA, RI, CT, NY) HELP WANTED on Wednesday. 0 Replies 0 Likes
JOIN ONE OF FORTUNE MAGAZINE’S MOST ADMIRED COMPANIES… We have an immediate opening available for a Dealix Solutions Representative (DSR). The Dealix Solutions Representative (DSR) role is a field based sales position that will be responsible for generating new sales to Dealers of Dealix’s New and Used Lead programs. DSRs will work independently to drive their sales results. Success in this position will require a combination of highly effective sales skills, along with well developed…Continue
AutoBlog News Feed
Official: 2014 BMW 5 Series starts at $50,425* and gets a new diesel, 5 Series GT starts at $60,925* [w/video]
Filed under: Hybrid, Sedan, Performance, Wagon, BMW, Diesel, Luxury
BMW itself says it is making "Precise modifications to the design" of the facelifted, sixth-generation 5 Series, and this is the result. The 2014 5 Series will come in four flavors - sedan, Touring, Gran Turismo and ActiveHybrid 5 - the biggest news probably the addition of a diesel engine for the US market.
When they go on sale in August, the 528i sedan will start at $50,425, a $1,700 increase over the 2013 model, and if you want xDrive that adds $2,300 to the price across the model range. The 535d employs a 3.0-liter twin-turbo inline six-cylinder diesel with 255 horsepower and 413 pound-feet of torque and starts at $56,025. BMW portends "substantial fuel efficiency gains over its gasoline-fueled counterpart," but the exact numbers won't come until closer to the on-sale date. The $64,825, top-dog 550i holds pat with 4.4-liter, twin turbo V8, with output upped to 445 hp and 480 lb-ft - an increase of 45 hp and 30 lb-ft of torque. The outputs haven't changed on the twin-turbo four-cylinder in the 528 nor the 3.0-liter six-cylinder gasoline engine in the 535, and *all prices include the $925 destination charge. The engines are also fitted with a coasting mode that uncouples the powertrain when rolling downhill.
Outside there are new "contour lines" for the grille and air intakes, slimmer taillights and elements that accentuate the car's width - as if that were necessary. Xenon adaptive headlights will be standard along with side indicator lights on the rearview mirrors, the options list adds LED headlights, the Luxury Line and Modern Line packages. The former package adds chrome trim to certain exterior elements, the latter adds matte chrome trim.
Inside will be more storage and more cup holders, additional luggage capacity in the 5 Series GT, an optional rear seat entertainment system that puts tablets on the front seatbacks, and a touchpad iDrive controller.
There's a lot more besides which you can read about in the press release and video below, and you can pair words with images in the four high-res galleries above and below.
2014 BMW 5 Series starts at $50,425* and gets a new diesel, 5 Series GT starts at $60,925* [w/video] originally appeared on Autoblog on Sun, 19 May 2013 17:16:00 EST. Please see our terms for use of feeds.
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FREE Webinar: How to Double Your Sales in Half the Time (Seriously!)
May 23, 2013 from 12pm to 1pm – http://www.dealeron.com/webinar/events/how-to-double-your-sales-in-half-the-time/
A webinar featuring Jim Ziegler talking about his legendary sales and follow-up skills. In this session, the legendary Jim Ziegler discusses sales, prospecting and customer follow-up. In this content…
Organized by Eliana Raggio | Type: webinar, free
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Special Finance Super Charged
June 4, 2013 from 8am to 5pm – Atlanta, GA
One-day super charged special finance workshop with industry expert, Greg Goebel. The workshop is designed for beginners & experienced Special Finance departments. Class is appropriate for the D…
Organized by Harlene Doane | Type: workshop
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Used Vehicle Academy - Orange County, CA
June 11, 2013 to June 12, 2013 – Orange County, CA
$1,295/person / 3 @ $1,000 person • Measuring Profitability • Improve Departmental Profitability • Advertising, and Merchandising Ideas • Technology, Websites and Social Media • Sales Recruitme…
Organized by Jay Prassel | Type: training
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F&I Week presented by Automotive News
June 11, 2013 at 1pm to June 13, 2013 at 4pm – Online
Don't miss the year's leading F&I event! Last year over 1,000 dealership principals, owners, F&I managers, F&I staff, compliance officers, internet managers and more attended the ONLY dig…
Organized by Sarah Gorajek | Type: online, conference
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FREE Webinar: The 13 Metrics That Matter Most
June 13, 2013 from 12pm to 1pm – http://www.dealeron.com/webinar/events/the-13-metrics-that-matter-most/
There are literally 100’s of different metrics that are available to us at a dealership…and it is often confusing and overwhelming to figure out what to do with all that great information. Many use t…
Organized by Eliana Raggio | Type: webinar, free
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Automotive Customer Centricity Summit 2013
June 18, 2013 from 8am to 8pm – Ritz-Carlton, Marina del Rey
Surviving the Perfect Storm - Winning with Evolving Customers The Automotive Customer Centricity Summit is a unique event featuring: Real expertise on key topics Exclusive environment for senior exe…
Organized by Jon Munzel | Type: executive, summit
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Automotive News - Dealers
Audi boldly goes with dueling Spocks, and draws attention
It's the inaugural week for our look at auto brand videos and their viral reach, and Audi made a bold -- and top-ranked -- campaign entrance piggybacking on the opening of a Hollywood blockbuster.The death of driving? Don't make any funeral plans
You know that study that just came out declaring 'the end of the driving boom,' because Gen Y supposedly doesn't care about cars? Ignore it.Nissan lures feathered pickup customers with fish, no rebates
If Nissan wants to portray its made-in-the-U.S.A. Frontier compact pickup as more, well, American, the company's marketing team should take a gander at YouTube.European car sales post 1st gain in 19 months
European car sales rose for the first time in 19 months as a gain in consumer sentiment in countries using the euro led to rebounds in Germany and Spain.Recent National Job Listings
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Global Rallycross to compete Today at X Games Barcelona
BARCELONA, May 19, 2013 /PRNewswire/ -- Global Rallycross will hold the second event of its 2013 season on Sunday, May 19, at 11am ET as part of X Games Barcelona. Viewers can tune into ESPN for live and exclusive coverage of the action. The race marks the first time that Global...Nissan Altima Set To Race In This Weekend's Austin 400 V8 Supercars Race
Eric von Schledorn Offers the Efficient, Dynamic 2013 Ford Edge in Random Lake
U.K. Vehicle Production, April 2013
U.K. vehicle production by vehicle type and manufacturer for April 2013.Automotive News - Breaking News
Toyota plans big hike in lithium ion battery output
Toyota is planning to increase production of lithium ion batteries by six times, as the automaker prepares to eventually use them in its flagship Prius gasoline-electric hybrid cars, the Nikkei business daily reported on Sunday.Hyundai, Kia losing ground to luxury imports at home as tariffs fall
Foreign brands have seen their share of South Korea's market for premium vehicles surge to 41 percent from 28 percent in the past two years, according to Korean industry groups, as lower tariffs make their cars cheaper and local buyers abandon a...Behind the scenes, Straubel keeps Tesla running at pivotal time
Elon Musk was fresh off the sale of PayPal and starting another business, commercial rocket service Space Exploration Technologies, when he met kindred spirit JB Straubel.UAW study chides Nissan for tax breaks at Miss. plant
A research study commissioned by UAW labor organizers claims that Nissan could receive four times the previously reported level of state and local incentives and tax breaks to operate its assembly plant in Canton, Miss.© 2013 Created by DealerELITE.
