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dealerELITE is the fastest growing and most relevant automotive social network in the world! It is an automotive dealer, vendor, trainer, manufacturer, car enthusiast, and customer social network. It is a place to share ideas, discuss industry best practices, and connect with other automotive professionals.

Latest Activity

Dave Anderson posted a status
"Headed this afternoon to Hotel Wilshire in L.A. for birthday bash with family & friends. 52 feels great!"
54 minutes ago
Dave Anderson posted a status
"Just filmed the DVD: “Customer Service Train Wrecks: 8 Lessons in 4 Hours”. Will ship to subscribers next month!"
1 hour ago
David Villa and Robert DeForge are now friends
1 hour ago
James A. Ziegler commented on James A. Ziegler's blog post Jim Ziegler wants to know: Double Cross or NOT a Double-Cross?
"Many of you have messaged me that you're not able to adequately explain the issues to your Dealer or General Manager. I will be more than happy to discuss these Rogue Vendor Issues with any Dealer or GM. So far, if the Dealer or the GM…"
1 hour ago
James A. Ziegler commented on James A. Ziegler's blog post Jim Ziegler wants to know: Double Cross or NOT a Double-Cross?
"WOW - Just got off of the phone with a dealer that was in the process of cancelling Cars.com. The Cars.com rep was sitting there in the room and I was on the speaker phone in the dealer's office telling the truth. It wasn't pretty.…"
2 hours ago
Bobby Compton posted a status
"The distance between faith and not knowing is prayer and patience for God's will and understanding!~"
3 hours ago
Dave Anderson posted a status
"Don’t blame another for your bad attitude. Someone may wrong you, but their act doesn’t strip you of the power to respond productively."
3 hours ago
Dave Anderson posted a status
"A doctor doesn’t announce to new parents, “Sorry folks, we have a newborn pessimist here.” Pessimism is learned; it is a choice."
3 hours ago
Profile IconRobert DeForge, Shereef and Morene Rumble were featured
4 hours ago
TeriGin Chew left a comment for Nick Wypych
"Hi Mr.Wypych!"
4 hours ago
Profile IconRoger Kanbar, Debbie Everett, TeriGin Chew and 4 more joined DealerELITE.net
4 hours ago
Bobby Compton commented on Jim Leman's group Christian Auto Industry Professionals
"A greedy man stirs up strife, but the one who trusts in the Lord will be enriched. Proverbs 18:25"
4 hours ago
Keith Shetterly commented on Keith Shetterly's blog post The Truth About Your Data
"Gotcha.  Hey, email me when you're coming!  Like to finally meet.  Thanks Doug."
5 hours ago
Robert DeForge posted a status
"How to I stop getting invitations sent from the Dealer Hub....you cannot reply to the e-mail to have them stop.........not happy."
5 hours ago
Doug Davis commented on Keith Shetterly's blog post The Truth About Your Data
"Keith, I hope everything is going well for you.  I hope to be down in Houston, soon. Sorry, I wasn't clear. By "them" I meant Cargurus, TrueCar and the like.  Those are the sites that are benefiting."
5 hours ago
Keith Shetterly commented on Keith Shetterly's blog post The Truth About Your Data
"Doug, thank you.  However, dealers are not ALWAYS helping their organic rise.  If, for example, CarGurus.com hosts the inventory without backlinks to the dealer's inventory or even mention of the name of the dealer, how does that…"
6 hours ago
Doug Davis commented on Keith Shetterly's blog post The Truth About Your Data
"Keith, great information.  Dealers having their inventory syndicated to these sites are helping them take positions in organic search. "
6 hours ago
JD Rucker posted a blog post

Why Irrelevant Giveaways and Games Are Killing Your Facebook Page

So, you have a Facebook page for your business. You’re ready to tap into the most powerful social site in the world. You want to get fans, to get people to like your page and hear your messages, to communicate with them in a meaningful way and to help drive more business.You figure that, “Hey, I’m a business. The only way people are…See More
6 hours ago
Eric Damiani and Doug Davis are now friends
6 hours ago
Steve Duff commented on James A. Ziegler's blog post Jim Ziegler wants to know: Double Cross or NOT a Double-Cross?
"WOW, big news -- Autotrader to allow Experian AutoCheck in September Wonder how long before Cars.com catches on? "
7 hours ago

Too many dE notifications?

 

 


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TOP Featured Blogs

How to maximize your $$ with Google Adwords

One thing you have to understand about Google is that it’s the new phone book / yellow pages.

 

The results that I have analyzed indicate that 90% of the people searching on Google for a dealership, are looking for a dealership phone number and the reason is to have their vehicle serviced.

 

The strategy for Adwords should be to advertise your dealership and services and not to compete with your OEM or other Internet Services you are paying for like Cars.com or…

If Your Friends Jumped Off a Bridge...

If your friends jumped off a bridge, would you as well? Is that what your mother always asked you growing up? When caught making a mistake or doing wrong, children will always look to point the finger elsewhere. They’ll blame it on a friend, a neighbor, a bully, or an instigator. They were just following someone else’s lead… even if they knew it was wrong. That’s their excuse.…

Strategy for Success: First, Hire the Right People (+ Tips on How to Hire Them)

A common perception of what makes a business successful is as follows: the leader is a genius who has a vision, defines the strategy, and all the employees work to make that vision into a reality.

 

The reality, however, is far different. In the best-selling business book, “Good to Great: Why Some Companies Make the Leap and Others Don’t,” by Jim Collins, a team of researchers discovered that the most successful leaders focus on getting the right people on board before they set…

NCM Institute wants to know: Do Record Profits Threaten Shaky Fundamentals ?

 

A quick look at the current state of auto retailing would suggest that things are good. Tough times (and a couple of notable bankruptcies) have thinned dealer ranks. Although pressures are mounting, the manufacturers are still demonstrating discipline around production volumes. Most importantly, customers are returning to showrooms.

Add all factors together and the result is that volumes and margins on both new and pre-owned vehicles are strong. So strong, in fact, that many…

There Are Only 86,400 Seconds In A Day-Don't Waste Them.

The importance of time is something that we must never take for granted.  As we know the time that we have here on Earth is limited and it's imperative that we don't look back over our life when we get older and say "I wish I had of."  I remember…

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Blog Posts

Why Irrelevant Giveaways and Games Are Killing Your Facebook Page

Posted by JD Rucker on May 24, 2013 at 9:00am 0 Comments

Irrelevant Giveaways Facebook

So, you have a Facebook page for your business. You’re ready to tap into the most powerful social site in the world. You want to get fans, to get people to like your page and hear your messages, to communicate with them in a meaningful way and to help drive more business.

You figure…

Continue

AFTER THE BAD MEDICINE- WILL YOU BE READY FOR THE TOUGH MEDICINE?

Posted by Bill Cosgrove on May 23, 2013 at 2:30pm 0 Comments

If you the Dealer think you could or should be doing better, you need an experienced independent Consultant.

If you the Marketing Company are…

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How to maximize your $$ with Google Adwords

Posted by Eric Damiani on May 23, 2013 at 2:00pm 1 Comment

One thing you have to understand about Google is that it’s the new phone book / yellow pages.

 

The results that I have analyzed indicate that 90% of the people searching on Google for a dealership, are looking for a dealership phone number and the reason is to have their vehicle serviced.

 

The strategy for Adwords should be to advertise your dealership and services and not to compete with your OEM or other Internet Services you are paying for like Cars.com or…

Continue

May's Fixed Performance Newsletter

Posted by Rob Gehring on May 23, 2013 at 9:37am 0 Comments

MAXIMIZING SHOP PRODUCTION    May 2013                       

 

       In this issue

 

  • The Cost of Reporting
  • Measuring Efficiency
  • Measuring Proficiency
  • Structuring Incentives
  • Taking Advantage of the…
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The Truth About Your Data

Posted by Keith Shetterly on May 23, 2013 at 9:30am 6 Comments

The Truth About Your Data almost always begins with contracts.  

I know that dealers are often unaware of the full content and ramifications of vendor and services contracts, and that's why the vendor's sales people…

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If Your Friends Jumped Off a Bridge...

Posted by Joe Webb on May 23, 2013 at 9:10am 0 Comments

If your friends jumped off a bridge, would you as well? Is that what your mother always asked you growing up? When caught making a mistake or doing wrong, children will always look to point the finger elsewhere. They’ll blame it on a friend, a neighbor, a bully, or an instigator. They were just following someone else’s lead… even if they knew it was wrong. That’s their excuse.…

Continue

The Most Important Social Media Webinar I’ve Ever Presented is Coming Soon

Posted by JD Rucker on May 23, 2013 at 9:00am 0 Comments

Important

On June 5th, I will be presenting a webinar called “Beyond the Basics: 5 Myths and 10 Rules for Advanced Social Media Mastery“. It might as well be called, “Stop the madness because the social media world is going down a dark path.”…

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Automotive Sales Training -Complete Sales Freedom in Two Years or Less

Posted by Mark Tewart on May 23, 2013 at 8:54am 0 Comments

Many sales people tend to always be chasing the next customer and worrying about the next paycheck. The good news is that this is unnecessary and can be fixed forever in two years or less. Sales people can eliminate future sales and income anxiety once and for all.

 

What’s the key to creating freedom? It’s marketing. If you are a sales person who is waiting for your business to provide an endless funnel of prospects and buyers, you are living in a fantasy land. Even with a ton…

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Reduce Sales Department Turnover and Hire More Winners

TOP Featured Discussions

Which is More Important: Social Media Marketing or Reputation Management?

I can already hear one of the arguments.

"They're one in the same. A good strategy applies both simultaneously."

While I agree with the statement, one that I've heard many times, I still would like an answer and discussion about one or the other.

For this discussion (so we don't get into the topic of definitions), social media would be the art and science of promoting the dealership and…

Breaking News: Changes at AutoTrader

 

Chip Perry, who has been with AutoTrader.com since its inception has been admired by Dealers and the AutoTrader team has announced he was leaving the Autotrader Group effective May 1. Chip served as president and CEO of AutoTrader.com, was the company’s first employee in 1997 when asked by Manheim to launch the company. Since then, AutoTrader.com has grown to become the world’s largest automotive marketplace and Chip Perry has become widely recognized as a pioneer of the…

Who moved my cheese?

I took a break today and read the book again called " Who moved my Cheese? " It is a timeless classic to say the least. You know maybe it is time for dealers to make this book required reading again. When I first started in management it was required reading for me.

There is way too much time spent in the past and blaming other people, other applications and not enough time spent getting back to the basics of being a hunter and a farmer in the sales profession and looking for…

Cars.com and Auto Trader, Get Rid of One?

Currently our dealership advertises on both Cars.com and Auto Trader.  My GSM is convinced we do not need to be on both, and that we will sell the same amount of cars if we drop one.  I have a lot of hesitations about this.  Over the past 6 months we have sold 11 cars from Auto Trader and 15 cars from Cars.com; not to mention the cars we have sold from our website due to the traffic from Auto Trader and Cars.com.

Since we are locked in with lower rates with Auto Trader he…

A BDC that only does OUTBOUND calls?

I'm starting with a small sales BDC (only two people) and I'm hoping to expand over time but my GM will only let my BDC do out bound calls. So, that means no incoming calls and no internet pops!I'm hoping to 'wow' them enough with my talented reps that he will at least give us the incoming calls. I trying to figure out how to compensate them enough so that they'll stick around and be motivated to make outbound calls all day. Has anybody ever worked an only outbound BDC and what incentives did…

Mark Your Calendars To Attend The AutoConnections Conference - AutoCon 2013

Forum

Which is More Important: Social Media Marketing or Reputation Management?

Started by JD Rucker in Social Media and Reputation Management. Last reply by JD Rucker May 17. 3 Replies

I can already hear one of the arguments."They're one in the same. A good strategy applies both simultaneously."While I agree with the statement, one that I've heard many times, I still would like an answer and discussion about one or the other.For this discussion (so we don't get into the topic of definitions), social media would be the art and science of promoting the dealership and communication with customers through sites like Facebook, Twitter, or Pinterest amongst others, while reputation…Continue

Tags: Reputation Management, Social Media

Cars sold from your Internet Department

Started by Jackie Cahill in Ask an AUTOMOTIVE PROFESSIONAL. Last reply by Richard Robbins on Monday. 7 Replies

Hi Everyone,I am trying to compare the production of my BDC with other dealerships.  We are a one rooftop dealership in the north east with about 200 new &100 used.  I have 2 BD Agents.  We average about 80 appointments a month with 27 sold units.How many appointments and sold units are you guys doing?  How big are your departments/BDCs?I want to compare our production.  Are we low performing, average, etc?Any feedback would be greatly appreciated!As always, thank you!Jackie Continue

Tags: BDC

AutoMax & Red Cross Oklahoma Tornado Relief Effort – Matching Contributions

Started by Craig Lockerd in OTHER - Does Not Fit Any Predefined Category on Wednesday. 0 Replies

In response to the devastation brought on by the tornado that swept through the city of Moore, Oklahoma, AutoMax Recruiting and Training, LLC announces a commitment to help those most in need.  Our heartfelt condolences go out to all who have been affected by the tornado.  Our commitment as an organization is to support one another in good times and in bad.AutoMax Recruiting and Training, LLC has donated $1000.00 to the American Red Cross.  We are contacting all our clients, vendors and…Continue

dealerElite: Developed to be an Automotive educational site

Started by DealerELITE in Ask an AUTOMOTIVE PROFESSIONAL. Last reply by Jim Mahoney Aug 9, 2012. 13 Replies

We would like to thank all our members for maintaining focus on motivational, educational, & inspirational discussions, blogs, and videos! dealerElite is a No self promoting Zone! (Yes: Video Testimonials are considered Self Promoting)  dealerELITE has a couple simple rules to follow:- Be polite and courteous to each other- "Do not "self-advertise" too much, otherwise dE may remove you as a memberIf either of these two rules are broken, dealerELITE has the right to make changes to your…Continue

Did Penguin 2.0 Move You Up, Down, or Neither on Organic Search?

Started by JD Rucker in Advertising/Marketing Forum 10 hours ago. 0 Replies

Google's Penguin 2.0 update is now in effect.Check your rankings. Either you or your SEO vendor (or ideally, both) should be keeping track of how you're ranking for important unbranded keywords. Did your rankings move for terms like "[city] [brand] dealers" if you're in or close to a metro area? How about your inventory terms…Continue

Tags: Search, SEO, Penguin, Google

Do You Consider SEO and/or PPC Part of Your Marketing or Advertising Budget?

Started by JD Rucker in Advertising/Marketing Forum May 17. 0 Replies

For some dealers, there's no distinction. For others, they have two (or more) distinct buckets for their budgets. TV, radio, media buys, etc. might go in to advertising while websites, online listing, etc. go under marketing.Where does search fit in? Is it advertising because you're buying better paid or organic listings to increase your exposure, or is it marketing because it's normally associated with websites and landing pages?I've heard compelling arguments for both and I know which way I…Continue

Tags: PPC, SEO

Would you be willing to dump your Facebook page altogether and start fresh?

Started by JD Rucker in Social Media and Reputation Management on Tuesday. 0 Replies

Facebook has a big problem. Unfortunately, talking to them about it revealed that they don't consider it a big problem. This can be for two reasons - either they really don't consider it to be a big problem or the effort it would take to fix it is more than they're willing to invest right now.The problem is this - you can…Continue

Tags: Social Media, Social, Facebook

Overpaid?

Started by James Bunting in Dear Abby (dealerELITE) - Advice Needed on Wednesday. 0 Replies

Here's the backstory:Our internet team has grown over the last several years, both in terms of personnel and responsibilities  As manufacturer and customer expectations have become more exacting, our appointment setters have necessarily stepped up to the plate. We had no choice: if the customer knows about Edmunds' TMV, you'd better know how TMV works. If a customer is also considering an off-brand unit, you'd better be ready to explain why your vehicle makes for a better investment. If a…Continue

AutoBlog News Feed

Quick Spin: 2014 Chevrolet Cruze Diesel

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Volkswagen has gotten pretty comfortable hogging the (admittedly small) non-premium diesel car market in the US. With Golf and Jetta, the German automaker has been the one and only choice for those interested in the torquey, high-mpg merits of turbocharged diesel power.

However, US customers seem to be growing more interested in the technology that has been the primary mode of propulsion in most of Europe for many years now. Mazda is quite close to bringing its Skyactiv-D diesel engines to our shores, and Chevrolet has finally maneuvered to repurpose its European 2.0-liter turbo-diesel engine for US specification, which means it's cleaner here than overseas.

The first application of this rather impressive diesel engine is in the compact Chevy Cruze, which I spent a recent morning testing out. General Motors as a whole has high expectations for its new TDI-buster. Here's why:

Driving Notes:
  • Since the Cruze Diesel has the Jetta TDI squarely in its targeting computer, allow me to start off with a tale of the tape for the two engines. Chevy's diesel displaces 2.0-liters, makes 151 horsepower and 264 pound-feet of torque (with an overboost mode that allows for brief moments of 280 lb-ft), consumes an EPA-estimated 46 miles per gallon on the highway and 27 in the city, and launches the Cruze from 0-60 miles per hour in 8.6 seconds. The Jetta TDI has a similar 2.0T diesel, with 140 hp and 236 lb-ft of torque, is rated at 42 mpg highway and 30 mpg city, and will 'sprint' to 60 mph in 8.7 seconds (with DSG transmission). Chevy only offers a six-speed automatic with the Cruze Diesel, while VW will sell you a six-speed manual or a six-speed dual clutch gearbox.
  • Turn the key on the Cruze Diesel and, if the windows are down, you'll hear a rather loud, clattering noise from the engine bay, at idle. The sound isn't worse than other small diesels we've heard, but it is surprising since the sealed-cabin quiet of the Cruze is remarkably high. With loads of attention paid to refinement at speed, the Cruze is all but silent on the highway (there's some wind noise), and the exhaust note only intrudes when approaching the 5,000-rpm redline.
  • Power from the diesel engine feels super strong from even very low revs, as is expected, I guess. Peak torque is available at just 2,600 rpm, and a full 250 lb-ft can be had over the broad expanse between 1,750 and 3,000 rpm. Much like the Jetta, the Cruze isn't fast from a dead stop, but the acceleration from middle to high highway speeds (60 to 80 mph, let's say), is fantastic.
  • I drove or rode for about 90 miles in total over this very short preview program, but early returns on the fuel economy are good. Cruising at around 75 mph on the highway saw the fuel econ meter settle at around 44 mpg after just 15 miles, so my guess would be that the estimated 46 mpg or better is easily within reach. (We know from experience that more than 50 mpg is was possible with our long-term Jetta TDI.) On the second leg of our trip, which started on country roads and headed back to the highway, I saw roughly 30 mpg after starting really aggressively and then settling into speed-limit driving around 40 mph. Again, with an EPA City rating of 27 mpg, I'd guess that the Cruze is set to have better real-world numbers than its window sticker would suggest.
  • The overall ride characteristic of the Cruze matches its noiseless cabin, insofar as the car really smoothed out the road underneath me. I drove over some pretty broken down Michigan backroads in the car, and found that only the worst potholes and pavement breaks filtered through the softish suspension setup.
  • That softness in the suspension, combined with low rolling resistance tires, meant that when I did try to corner aggressively in the Cruze I was met with a lot of vertical motion from the corners and loss of grip. The small Chevy does have a nicely balanced front-wheel-drive chassis for the most part, but handling is only satisfying up to a warmed-up point.
  • In all, I think that the new Cruze Diesel presents an interesting counterpoint and alternative to the Jetta TDI, without being dramatically better or worse than the default diesel standard bearer. You can buy the Jetta for a cheaper starting price at $23,055 with no options, but Chevy has, for better or worse, piled on a good amount of kit to it's $24,885 basic Cruze Diesel. That sum (plus another $810 for destination) will get you remote keyless entry and start, heated front leather seating, MyLink with its Bluetooth connectivity and a touchscreen interface, 17-inch aluminum wheels and more. I think that the 2LT package ($380 for power, heated mirrors, rearview camera, etc), the $795 navigation option and the $100 option for a heated oil pan (great for cold starts) are really good values, too.
  • What you get with the Jetta is an ever-so-slightly sportier package (thanks mostly to the better manual/DSG transmission options) and a little bit more brand prestige in the minds of most buyers. This diesel Cruze will need some time to penetrate into the land of enthusiasts and derv-geeks, I'm guessing, but it's a fine sedan in its own right, and worth at least a look from even the most ardent TDI supporter.

2014 Chevrolet Cruze Diesel originally appeared on Autoblog on Fri, 24 May 2013 14:58:00 EST. Please see our terms for use of feeds.

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Automotive News - Dealers

Sonic, back in acquisition market, buys 2 stores in Denver

Sonic Automotive is back in the dealership acquisition market with the purchase of large BMW and Mercedes stores in Denver.

Volvo marketing boss Speck is leaving; sales VP Visser named successor

Doug Speck, Volvo Car's senior vice president for marketing, sales and customer service, is leaving the company as part of several organizational changes announced by the company today.

Volvo marketing boss Speck is leaving; sales VP Visser named successor

Doug Speck, Volvo Car's senior vice president for marketing, sales and customer service, is leaving the company as part of several organizational changes announced by the company today.

Dodge banks on Fast and Furious 6 tie-in to rev up Dart sales

Can the coattails of Fast and Furious 6 and its young, devoted male fans give a boost to Dodge Dart sales? Chrysler Group is counting on it.

Recent National Job Listings

1. JD Rucker

Ladera Ranch, CA, United States

2. Mark Tewart

Lebanon, OH, United States

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Spring, TX, United States

5. Marsh Buice

Lake Charles, LA, United States

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Wards Auto Dealer News Feed

Carbon Dioxide: Reduction, Capture, Reuse

http://photos.prnewswire.com/prnc/20130524/CG20086 GREENWICH, Conn., May 24, 2013 /PRNewswire-iReach/ -- Ryncosmos LLC, creator of Strataclear®, the unique technology that captures CO2 from raw exhaust in moving vehicles, announces that a presentation on the performance of its technology will be made on June 18 at the Emissions 2013...

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Cultural Progressives, And Bessie, Part of Lincoln Rebirth

2013 WardsAuto Interiors Conference
Lincoln’s product marketing manager explains the importance of “cultural progressives” who enjoy new experiences and a good meal. They even like to know where the butter comes from.

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A Lesson from Marchionne: Be Expressive, Not Offensive

Everyone appreciates an executive who cuts directly to the chase and lays it bare, but that same attitude can be expressed without being offensive.

read more

12 Seat Mercedes-Benz Sprinter is the Latest Addition to the First-Rate Fleet at California Rent-A-Car

LOS ANGELES, May 24, 2013 /PRNewswire/ -- Americans identify the Mercedes-Benz brand with the finest in luxury and sports cars. Europeans, however, have long known that Mercedes is also the manufacturer of some of the finest vans on the road. California Rent-A-Car prides itself on being...

Automotive News - Breaking News

Sonic, back in acquisition market, buys 2 stores in Denver

Sonic Automotive is back in the dealership acquisition market with the purchase of large BMW and Mercedes stores in Denver.

Stuart Frey, former Ford VP, dies at age 88

Stuart Frey, a former vice president of Ford Motor, has died at the age of 88. He died March 6 in Ann Arbor, Mich., according to his family.

BMW hints at new superluxury coupe with Pininfarina's touch

BMW unveiled today a concept for a superluxury coupe to rival Daimler's Mercedes-Benz CL model.

Henrik Fisker joins Hong Kong tycoon on Fisker bid, report says

Henrik Fisker is working with an investor group to salvage Fisker Automotive, the plug-in hybrid automaker he co-founded nearly six years ago that is now struggling to stave off bankruptcy, people familiar with the matter told Reuters this week.

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