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Just read this great blog post on Linkedin.
One example is
Bell Curve Performance Reviews
Performance reviews in general are a…
Pre-Order "Win The Game Of Googleopoly" Book & Unlock The Secret Strategy Of Search…
Over time technology keeps improving. From hardware (TVs, computers, smartphones, etc) to software (games, apps and utilities) things just get faster, thinner and better. Technology makes things more efficient and adds convenience to our lives. The fact remains that there is no going back and it is part of all of our everyday lives. Businesses use technology to attract new customers and retain their existing customers. It is impossible to ignore its impact. But with so many choices…
Incoming calls are some of the hottest leads for a dealership. However, if best practices aren’t in place, these calls can turn from a blessing to a tragic mess - negatively affecting your reputation, your customer loyalty, and the acquisition of new customers.
So in today’s blog, we’re going to discuss some necessary do’s and don’ts that…
WHEN THE HECK SHOULD I HIRE MORE PEOPLE AND HOW MANY?????
Let’s look at the Law of Diminishing Return as a measuring tool to use in the decision to hire more people, regardless of the department in your dealership. I would…
I hear from Advisors all over the country that fear coupon drops in the mail. This is not a negative thing. It is a very positive way to build your client base.
Dealerships spend a lucrative amount of money to drop coupons. Advisors need to be encouraged and informed about all chances to win clients back. It's called "Planting the seed". Blow clients away with consistent processes of excellent customer service and new levels of Profitability will be reached.…Continue
Smartphone & Tablet Technology Showing Improvements in Decision-Making Speed and Profitability
LAWRENCEVILLE, Ga. (November 20, 2014) – Black Book® announces the results of its recent Mobile Usability survey, taking a closer look at how dealers, remarketers and other industry professionals are currently utilizing mobile technology via smartphone or tablets. The results shed light on just how fast the industry is becoming, with respondents saying mobile…
Regardless of how hard you work to ensure that your customers have an excellent experience, mistakes happen. No doubt you’ve had customers complain about something – it took too long for their vehicle to be serviced, there was a miscommunication in pricing during the sale, or a general failure to deliver on promises…Continue
Many dealerships have an unhealthy addiction to silver bullets, contests, quick fixes and an array of flavors of the month in an attempt to improve behaviors. These efforts range from the monthly spiff on demos or write-ups, to weekend “slasher sales”, to “we’re firing the bottom guy on the board this month”, to the latest twenty-group best-idea bandwagon, and the like. While versions of the aforementioned examples can play a role in bringing a short-term burst of adrenaline, or a sudden…Continue
It's no secret, winter is upon us, and many of us will be scrambling around figuring out ways to make the most of our automobile's gas. During the cold winter months, we often have to let our vehicle warm up, it takes us longer to get places, gas burns less efficiently, and we have to run our heater on full blast, so we tend to eat through gas relatively quickly. Then there's the other hand, people like myself, who live in warmer climates that stay warm pretty much year round. There brings…Continue
Dealing with today's informed customers is as challenging as any time in history. Information is readily available as dealerships around the country lean on the Internet to compete for market share.
Third-party Websites acting as consumer advocates continue to compete for the attention of the Web-savvy…Continue
Black Friday Is Almost Here
Time is running out, and you don't want to miss out on one of the biggest selling opportunities of the year. Black Friday isn't just a retail holiday, dealerships can cash in on the flocks of people who are looking for a bargain during the holidays.
On this episode of Think Tank Tuesday, learn…
Auto/Mate Dealership Systems is conducting a survey on the usage of mobile tablets in the dealership. How many of you are using mobile tablets in the sales process, in the F&I process and in fixed ops? We would like to find out and we appreciate your input!
We're inviting all auto dealer personnel to participate. Participants who complete the survey will be entered into a random drawing to win a $400 Visa gift card. In less than ten minutes--or the time it takes to finish…Continue
We all occasionally have hectic, frantic, crazy days. This 2-minute technique can reset your day for success and serenity.
Shared: From your friends TechAutoCareers.com® the online resource for the Automotive Sales Consultant
Have you ever…
The most important process COACHING
*5 Point Strategy to grow your own coaches
Coaching = A training or development process
At virtually every dealership in America we routinely promote our top sales associates into management. We promoted them because…
McKinsey is projecting a very different automobile market in the not-too-distant future. Are dealers and manufacturers ready?
I know that's probably a bit of a naive question, but if you're pricing for what the market will bear, what help do you turn to for that? What product? What is out there besides VinSolutions? Or are you less interested in what your competitors are asking than in what you must price it at to make a profit?
Additionally, who is your competitor? Do you consider only those geographically nearby or are you starting to think about the Carvana's and Beepi's of the online auto-sales…
By: PETER ECONOMY
How you sit says a lot about you.
Research shows that 60 to 90% of our communication with others is nonverbal, which means the body language we use is extremely important.
In addition, it's especially important to make a good first impression. Why? Because within the first few minutes of meeting someone, we are already making decisions about what the other person's intentions are, and whether or not the person is credible…
By: PETER ECONOMYHow you sit says a lot about you.Research shows that 60 to 90% of our communication with others is nonverbal, which means the body language we use is extremely important. In addition, it's especially important to make a good first impression. Why? Because within the first few minutes of meeting someone, we are already making decisions about what the other person's intentions are, and whether or not the person is credible and someone we want to do business with. Therefore, the…Continue
BY ARIANA AYUWe all occasionally have hectic, frantic, crazy days. This 2-minute technique can reset your day for success and serenity.Shared: From your friends TechAutoCareers.com® the online resource for the Automotive Sales ConsultantHave you ever had one of those days where everything seems to go…Continue
By : Frank EliasonShared: From your friends TechAutoCareers.com® the online resource for the Automotive Sales ConsultantLet's start off with a very basic question, why do you contact a Customer Service department? For most of us it is certainly not because we have a desire to. The fact is that often the need for Customer service…Continue
BY JOELLE K. JAY@JOELLEKJAYHave no fear: you'll have a pleasant Thanksgiving dinner. You'll enjoy the holidays. You'll make your year-end goal. But you don't need to think about it all at once.Shared: From your friends TechAutoCareers.com® the online resource for the Automotive Sales ConsultantLately I've been noticing the…Continue
BY RHETT POWER@RHETTPOWERFrame your mission around how the business will serve othersShared: From your friends TechAutoCareers.com® the online resource for the Automotive Sales ConsultantA successful entrepreneur isn't concerned only with the bottom line. Profit is important, of course, as it drives how a business…Continue
BY JAMES PARSONS@JAMESPARS0NSEven natural salesmen can find their success rates improved by correcting these mistakes.Shared: From your friends TechAutoCareers.com® the online resource for the Automotive Sales ConsultantSales newbies and long-time specialists alike can make mistakes on sales calls. It's a fact of life that…Continue
By Sheridan GaengerNothing is more nerve-racking than hearing: “There is going to be a change in management” or “You will be getting a new manager.” Immediately all of these questions start populating your brain and taking over your mind:Shared: From your friends TechAutoCareers.com® the online resource for the Automotive Sales…Continue
Started by Mike Elliott in Legislation, Regulations, Compliance and Legal Issues Nov 13. 0 Replies 0 Likes
The Consumer Financial Protection Bureau is proposing to expand its supervisory oversight beyond the banks to about 38 additional nonbank auto finance companies, according to an announcement from the bureau today.Each of those 38 additional companies make, acquire, or refinance at least 10,000 or more loans or leases in a year, according to a release. The CFPB said it would supervise them to make sure they are complying with federal consumer financial law.The bureau said that estimates based on…Continue