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Latest Activity

Dave Anderson commented on Dave Anderson's blog post The Staggering Cost of Poor Performance
"Brian, Thank you for your thoughts. Good catch! "Poor" performers indeed! (Change made). I really don't meet that much resistance in my 120 seminars when I discuss this topic with clients because....they know I'm right. What I do…"
10 hours ago
Brian Bennington commented on Dave Anderson's blog post The Staggering Cost of Poor Performance
"Good morning Mr. Anderson,  As always, an enjoyable thought-provoking post.  However, when you began it with your question about keeping performers too long, don't you mean non-performers?  I would think you'd want to keep…"
10 hours ago
Ewa Fletcher and Mike Elliott are now friends
16 hours ago
Paul Potratz posted a blog post

History Repeats Itself

Your SEM Account Proves ItRunning a search engine marketing campaign will only get you so far without developing an advanced pay-per-click strategy. If you're not taking advantage of these two tools in your AdWords account, you're missing out. By using the accounts historical data, Google can calculate how certain changes impact your account's performance, as well as provide insights into expanding targeting capabilities that will increase conversions significantly. This week on…See More
19 hours ago
Jeff Cowan posted a photo
22 hours ago
Paul Mirek posted a blog post

5 Things We Read This Week: December 14-19

Dealership reviews coming to AutoTrader, the state of the U.S. auto market, and an important new Google AdWords metric1. AutoTrader.com Adding Dealership Reviews (Auto Remarketing)AutoTrader will begin integrating consumer-generated ratings and reviews from DealerRater into its dealer profile pages starting…See More
22 hours ago
Jeff Cowan posted a video
22 hours ago
IC. Collins posted discussions
yesterday
Jim Radogna posted a blog post

The FTC Strikes AGAIN - What a Surprise!

The Federal Trade Commission started the year by making a major statement regarding how they feel about questionable auto dealer advertising practices with their Operation Steer Clear action in…See More
yesterday
steven chessin commented on Joseph Cala's blog post Webinar Wednesday Episode 3 - Looking Through The Eyes Of The Consumer
"Very informative. I spent my first few years being taught the hard-sell with all of its bullying and dis-respectful tactics. It built all of the negative stereotypes. Dealers stopped doing it because they got caught and it killed their CSI,…"
yesterday
steven chessin replied to Mike Elliott's discussion Are you selling Cars or iPads?
"sales receptionist {updates customer files and keeps vehicle inventory database clean } The first role is for the sales manager - the second is the inventory manager. Receptionist is a young woman that answers the phone and directs calls for minimum…"
yesterday
Marsh Buice posted a video

They're Looking For You

After going to my daughter's 1rst grade Christmas play, I realized that like my daughter, your salespeople are looking for a familiar face. Here's what I mea...
yesterday
Sean V. Bradley's 2 blog posts were featured
yesterday
Sean V. Bradley was featured
yesterday
Rebecca Kon's blog post was featured

Emotion + Information = Expert Selling

It is said that people buy with their emotions. However, what really happens is a mix between influential information and emotional cues.MarketingProfs provides some great insight about the different degrees of emotion and logic in the buying process.…See More
yesterday
Jim Leman's blog post was featured

Background Checks Leave Much to Be Desired

In ban the box states, an employer can no longer ask a job application about his or her prior (or presumed ongoing) criminal history.Without the ability now to ask about criminal history, the applicant you hire might be a big risk, to you, your employees and your customers.Today, the U.S. Equal Employment Opportunity Commission (EEOC), and many states, and even municipal governments view the use of background checks as an unfair hurdle to those with prior convictions trying to re-enter the work…See More
yesterday
Dave Anderson's blog post was featured

The Staggering Cost of Poor Performance

In nearly every workshop I ask the question: How many of you would agree that most organizations tend to keep poor performers too long? Every time, hordes of hands shoot up. While it’s difficult to precisely quantify the cost of just a single poor performer---some researchers have attempted to—I feel safe in asserting that if managers considered the following costs they’d be inclined to more quickly prioritize either getting the person better, or getting a better person:Lost production: This…See More
yesterday
Joe Clementi's video was featured

You Don't Know What You Don't Know

Skill progression. Skills improvement
yesterday
Rob Gehring's blog post was featured

"I don't get no respect"

We as an Industry are facing a crisis, "what's the crisis you say?" The crisis is the shortage of qualified technicians. Many dealerships are finding it hard to find and keep good technicians. So many dealerships today are asking us "where can I find technicians." We have designed this call to answer this very serious topic. Click the link below and stop hearing "I don't get no respect" in…See More
yesterday
Profile IconKelly Nelson, Ewa Fletcher , Dwayne Blackmon and 2 more joined DealerELITE.net
yesterday

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DealerELITE | The most recognized automotive social network in the world. Sign-up now to engage with the best and brightest of our industry!

TOP 5 Videos This Week

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Top Content of the WEEK 

1 The Staggering Cost of Poor Performance

The Staggering Cost of Poor Performance

Added by Dave Anderson on December 17, 2014

2 How Customer-Centric is Your Dealership? Take the Test!

How Customer-Centric is Your Dealership? Take the Test!

Added by Anne Fleming on December 17, 2014

3 "I don't get no respect"

"I don't get no respect"

Added by Rob Gehring on December 18, 2014

4 Are Salespeople Born Competitive?

Are Salespeople Born Competitive?

Posted by Mike Elliott on December 15, 2014

5 Daily Routines from beliefs to execution

Daily Routines from beliefs to execution

Added by Wilcox Auto Sales on December 15, 2014

6 Not EVERYTHING Is Disciplined

Not EVERYTHING Is Disciplined

Added by Marsh Buice on December 8, 2014

7 Are you selling Cars or iPads?

Are you selling Cars or iPads?

Posted by Mike Elliott on December 18, 2014

8 Background Checks Leave Much to Be Desired

Background Checks Leave Much to Be Desired

Added by Jim Leman on December 15, 2014

9 WHERE IS THE GROSS? HOW DO I GET IT BACK?

WHERE IS THE GROSS? HOW DO I GET IT BACK?

Added by Roger Williams on December 11, 2014

10 3 Horrifying Fails of Dealership Follow-Up Emails

3 Horrifying Fails of Dealership Follow-Up Emails

Added by Rebecca Kon on December 10, 2014

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TOP Featured Blogs

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Blog Posts

History Repeats Itself

Posted by Paul Potratz on December 19, 2014 at 3:09pm 0 Comments

Your SEM Account Proves It



Running a search engine marketing campaign will only get you so far without developing an advanced pay-per-click strategy. If you're not taking advantage of these two tools in your AdWords account, you're missing out. By using the accounts historical data, Google can calculate how certain changes impact your account's performance, as well as provide insights into expanding targeting capabilities that will increase…

Continue

5 Things We Read This Week: December 14-19

Posted by Paul Mirek on December 19, 2014 at 11:30am 0 Comments

Dealership reviews coming to AutoTrader, the state of the U.S. auto market, and an important new Google AdWords metric

1. AutoTrader.com Adding Dealership Reviews (Auto Remarketing)

AutoTrader will begin integrating consumer-generated ratings and…

Continue

The FTC Strikes AGAIN - What a Surprise!

Posted by Jim Radogna on December 18, 2014 at 7:00pm 0 Comments

The Federal Trade Commission started the year by making a major statement regarding how they feel about questionable auto dealer advertising practices with their…
Continue

Win the Game of Googleopoly Book Will Be In Stores All Over The Country In Hudson News! Now on Amazon & Barnes & Noble

Posted by Sean V. Bradley on December 18, 2014 at 3:11pm 0 Comments


http://www.GoogleopolyBook.com 856-546-2440

Win the Game of Googleopoly Book Will Be In Stores All Over The Country In Hudson News! Now on Amazon & Barnes & Noble

Venue For Internet Sales 20 Group Announced - Marriott Brooklyn Bridge! - #IS20G

Posted by Sean V. Bradley on December 18, 2014 at 3:06pm 0 Comments

http://www.internetsales20group.com 856-546-2440

We are super excited to announce that the #IS20G has just locked in the Marriott at the Brooklyn Bridge! This hotel is absolutely gorgeous! And it is 5 minutes away from New York City... right over…

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"I don't get no respect"

Posted by Rob Gehring on December 18, 2014 at 11:30am 0 Comments

We as an Industry are facing a crisis, "what's the crisis you say?" The crisis is the shortage of qualified technicians. Many dealerships are finding it hard to find and keep good technicians. So many dealerships today are asking us "where can I find technicians." We have designed this call to answer this very serious…

Continue

Emotion + Information = Expert Selling

Posted by Rebecca Kon on December 18, 2014 at 10:00am 0 Comments

It is said that people buy with their emotions. However, what really happens is a mix between influential information and emotional cues.

MarketingProfs provides some great insight about the…

Continue

Video Games: Using Employee Interests To Train

Posted by Richard Holland on December 18, 2014 at 9:35am 0 Comments

Despite the many tools available and the best of intentions, many dealerships struggle with providing ongoing professional development for their staff. Whether it’s because of the volume of customers that need handling; lack of time; or worry about taking a technician or salesperson out of commission – even for a short…

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TOP Featured Discussions

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Forum

Are Salespeople Born Competitive?

Started by Mike Elliott in Sales Forum. Last reply by Jeffrey Seyler on Wednesday. 1 Reply

What brings out our inner Usain Bolt? No, I’m not talking about how fast we can run. I’m talking about that competitive edge and drive to succeed. Are we born with it, or does it emerge when we pick up the phone in our first sales role?It’s a question I’ve thought about a lot. In an industry such as sales, where a strong stereotype of the typical employee exists, can we determine whether it is the job that forms the personality or the personality that is destined for the job?Recently, I set out…Continue

Tags: management, auto, sales

Are you selling Cars or iPads?

Started by Mike Elliott in Automotive Industry Future - Predictions. Last reply by steven chessin yesterday. 1 Reply

A good friend of mine recently shopped for a new car. He’s a pretty tech savvy person, but oddly enough, didn’t know much about the vehicle that he was thinking of buying. He said that he asked numerous questions of his salesperson regarding miles per gallon, safety features, and available options. Each time, the salesperson would try to find the answer on an iPad. My friend complained that he ended up leaving without ever getting a straight answer. He told me that he got the feeling that the…Continue

Tags: technology, dealership., sales, auto

Dealers Move Beyond Doughnuts

Started by Mike Elliott in Sales Forum on Wednesday. 0 Replies

Corrie Watson and her twin brother, Will Churchill, wanted a strategy to attract younger customers to their three sizable family-owned automobile dealerships and to keep them coming back for decades.“We all sell the same cars,” Ms. Watson said. “How do we create a experience that our customers will enjoy?”Clearly, free coffee and doughnuts, car washes and loaner cars weren’t going to be enough. So a few years ago, the 38-year-olds — fourth-generation car dealers — decided to come up with some…Continue

Tags: dealership, pricing, car, Internet

4 Magic Words Every Salesperson Should Know

Started by IC. Collins in dealerELITE Professional Experience yesterday. 0 Replies

BY : Geoffrey JamesThis short, useful phrase should be in the daily vocabulary of everybody who sells.Shared: From your friends TechAutoCareers.com® the online resource for the Automotive Sales ConsultantWhen talking with a potential customer, your primary goal is to gather information. You want to…Continue

8 Smart Things Super-Productive People Do Each Morning

Started by IC. Collins in dealerELITE Professional Experience Dec 12. 0 Replies

BY John BrandonThe super producers know how to start their day and finish tasks, even before lunch. This sets the tone they need to stay productive all day.Shared: From your friends TechAutoCareers.com® the online resource for the Automotive Sales ConsultantGood productivity is a sign of smart thinking.The people who…Continue

3 Things Guaranteed to Kill Your Company's Culture

Started by IC. Collins in dealerELITE Professional Experience yesterday. 0 Replies

BY : Matt EhrlichmanWhen forming your company's culture, there are three things you must say no to at all costs.Shared: From your friends TechAutoCareers.com® the online resource for the Automotive Sales ConsultantAs a company grows, one of the most important areas of focus needs to be the culture. To…Continue

7 phrases that improve the customer experience

Started by Mike Elliott in General Forum for dealerELITE Members on Tuesday. 0 Replies

There’s one great, predictable way to keep customers loyal, and this is it:Deliver a positive customer experience.About 70% of customers say that a positive experience would make them loyal to a company and likely to recommend the company to others, a NewVoiceMedia study found.Delivering one isn’t be too hard, either, considering customers cited having a…Continue

Tags: management, service, customer

5 Things Entrepreneurs Know That Other Professionals Don’t

Started by IC. Collins in General Forum for dealerELITE Members on Monday. 0 Replies

BY : QuoraWhat do entrepreneurs know that no one else knows?Shared: From your friends TechAutoCareers.com® the online resource for the Automotive Sales ConsultantThis question originally appeared on Quora: What do entrepreneurs know that no one else knows?Answer by Peter Baskerville, Wrote the Australian national qualification for Vocational Graduate Certificate in Entrepreneurship, teach it at Southbank Institute of Tech, on Quora,Here are the things I have found to be true, but that my…Continue

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TOP 5 Contributing Members This Week

1. Mike Elliott

Washington, DC, United States

2. IC. Collins

Midland, TX, United States

3. Dave Anderson

Agoura Hills, CA, United States

4. Joseph Cala

Beachwood, NJ, United States

5. Anne Fleming

Pittsburgh, PA, United States

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