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Latest Activity

Sally Whitesell commented on Kristopher Hampton's blog post Why do we Offer Coupons?
"Great point Kris! "
1 hour ago
Misti Miller posted a blog post

The Thrill of the Hunt

That time of year is rapidly approaching -- Black Friday. Black Friday is typically the beginning of the Christmas shopping season and an indicator of how well retailers will fare throughout the holidays. In fact, many retailers report that the majority of their holiday season sales happen on this single day.…See More
6 hours ago
steven chessin and fred berzunza are now friends
7 hours ago
Brian Cox posted a blog post

Flick Fusion Acquires Dealer Fusion, Creating Best-In-Breed Video Marketing Solutions for Auto Dealers and Video Resellers

FOR IMMEDIATE RELEASEUrbandale, IA--November 24th, 2014--Flick Fusion (www.flickfusion.com) today announced the acquisition of Dealer Fusion, a video marketing provider to more than 500 auto dealerships nationwide. Flick Fusion will migrate key features and applications from Dealer Fusion's video platform into Flick Fusion's platform to expand the overall features and performance available to both companies' auto dealer clients and lot services…See More
7 hours ago
Black Book posted a blog post

Some Interesting Trends

Hello and welcome to this week’s Used Car Market Report, with insights from Ricky Beggs and Black Book. This will be a short week in the market due to the Thanksgiving holiday. Hopefully in addition to the Black Friday crowds and sales at the big box retailers and electronics stores the excitement will spread over to the new and used auto lots.Even though there were comments from the Black…See More
7 hours ago
Jeff Cowan left a comment for Nelson Serrano
"Hi Nelson, Thanks for connecting! Jeff"
8 hours ago
Jeff Cowan and Nelson Serrano are now friends
8 hours ago
IC. Collins posted discussions
10 hours ago
Rob Gehring posted a blog post

Hard Work...Together

Greetings,There's a new Nike commercial on television that has such a positive uplifting point it should be a part of every one of our companies themes. It is Lebron James and the Cleveland Cavaliers in the huddle prior to the game. Every professional sports team has a session similar to this where the spokesperson attempts to fire up the participants towards victory. In this inspiring message LeBron informs the…See More
10 hours ago
Timmy D. James posted a blog post

Building Rapport Before the Lead Is the Way to Win the Sale

In my last blog article, I discussed the importance of building rapport with leads through the use of “Why Buy From Me” and “Lead Response” videos personalized for each customer. Now I would like to take this one step further -- Building rapport should in fact start much earlier than simply upon the receipt of a lead. Think about…See More
11 hours ago
Mike Elliott posted discussions
11 hours ago
Kristopher Hampton commented on Kristopher Hampton's blog post Why do we Offer Coupons?
"Mr. Bennington. I am not sure what your point may be, but I am offended by being called Satan. Highly unprofessional. I respect your wisdom and years of knowledge, but tact must be something you have never been taught. May your family have a blessed…"
20 hours ago
Brian Bennington commented on Robert Joseph Walker's photo
Thumbnail

Robbie

"Finally! A post that gets right to the point and makes great sense.  However, you might consider having that tux cleaned and then burned.  (Just kidding!)  But, just know I'm biting my hand real hard to keep from writing…"
23 hours ago
steven chessin commented on Brian Cox's blog post Don’t Get Distracted by Gadgets and Gizmos: Master the Basics to Succeed
"Brian - when I was a kid playing ball with my friends in our driveway my mom would ask me if I had offered my friends a cold drink and something to eat ?  If I said "No" she would say, "Were you brought-up in a…"
yesterday
Mike Stoner posted a blog post

She Showed Me Hers. Now She Wants To See Mine.

Her’s was a 7. She told me it’s what she would rate it. Now it was up to me to convince her mine was a good solid 10. I knew it shouldn’t be too difficult because she told me it was what she was wanting soon after we met.It was a new F-150 she was after. Not just any F-150. She wanted a 4X4 Supercab with a long bed. That wasn’t impossible but it may as well be since less than 2% of production was Supercab Long Bed.We headed across the lot toward the trucks. I knew she would have to get focused…See More
yesterday
fred berzunza commented on Brian Cox's blog post Don’t Get Distracted by Gadgets and Gizmos: Master the Basics to Succeed
"Thanks Jason: Great post by Brain Cox sometimes the hardest thing to do as a manager is to draw that line in the sand and decide whether your going to truly embrace technology and modify your sales process accordingly or fall victim to the changes.…"
yesterday
Chuck Scalies posted a blog post

What should you measure in F&I

1. F&I Product Sales by SalespersonIn most dealerships, a clear division of duties exists between the salesperson and the F&I manager. However, a salesperson’s actions on the dealership lot, telephone and showroom floor play an essential role in the success of the dealership’s financing and protection product sales. How the salesperson manages the interaction between the customer and the F&I professional has a major impact on the ability to finance the purchase as well as sell…See More
yesterday
IC. Collins posted discussions
yesterday
Benjamin Sherry and Mike Elliott are now friends
yesterday
Benjamin Sherry is now a member of DealerELITE.net
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TOP 5 Videos This Week

1. It is All Because of Me

Added by David Lewis on September 9, 2014

3. Webinar today!

Added by Rob Hagen on November 19, 2014

TOP 5 Photos This Week

1. Robbie

Added by Robert Joseph Walker on November 20, 2014

2. download

Added by Kristopher Hampton on November 20, 2014

 

Top Content of the WEEK 

1 Remember: “It’s the Culture, Stupid!”

Remember: “It’s the Culture, Stupid!”

Added by Dave Anderson on November 19, 2014

2 Think Compliance Isn’t Your Problem? Think Again

Think Compliance Isn’t Your Problem? Think Again

Added by Jim Radogna on November 20, 2014

3 Why do we Offer Coupons?

Why do we Offer Coupons?

Added by Kristopher Hampton on November 20, 2014

4 EasyCare's Best Training Day Ever 2015

EasyCare's Best Training Day Ever 2015

January 22, 2015 from 7:15am to 5:30pm at Nob Hill Masonic Center

Organized By: Kelly Kaufman

5 When An Apology Isn’t An Apology

When An Apology Isn’t An Apology

Added by Richard Holland on November 20, 2014

6 Robbie

Robbie

Added by Robert Joseph Walker on November 20, 2014

7 It is All Because of Me

It is All Because of Me

Added by David Lewis on September 9, 2014

8 Social Media Should Drive Shoppers to Dealer's Website. Period.

Social Media Should Drive Shoppers to Dealer's Website. Period.

Added by JD Rucker on November 16, 2014

9 Don’t Get Distracted by Gadgets and Gizmos: Master the Basics to Succeed

Don’t Get Distracted by Gadgets and Gizmos: Master the Basics to Succeed

Added by Brian Cox on November 11, 2014

10 The HIGHEST ROI process ever is also the least implemented

The HIGHEST ROI process ever is also the least implemented

Posted by Roger Williams on November 7, 2014

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Motivational | Educational | Inspirational

TOP Featured Blogs

Dialing for Dollars: Cold Calling Secrets

I conduct follow up training classes for salespeople that deliver less than 8 units for the month. Out of some 130 salespeople in our organization last month we had 28 that missed the mark. In previous classes I’ve conducted training on various parts of the steps to the sale, overcoming objections, and closing techniques.

This month I decided to drill down…

Think Compliance Isn’t Your Problem? Think Again

News broke recently about 5 dealership employees that were arrested and face federal charges of conspiracy, bank fraud, wire fraud, and aggravated identity-theft. This brings the total to 7 employees at the same dealership who have been indicted so far this year. Not very pretty.…

When An Apology Isn’t An Apology

Regardless of how hard you work to ensure that your customers have an excellent experience, mistakes happen. No doubt you’ve had customers complain about something – it took too long for their vehicle to be serviced, there was a miscommunication in pricing during the sale, or a general failure…

Remember: “It’s the Culture, Stupid!”

Many dealerships have an unhealthy addiction to silver bullets, contests, quick fixes and an array of flavors of the month in an attempt to improve behaviors. These efforts range from the monthly spiff on demos or write-ups, to weekend “slasher sales”, to “we’re firing the bottom guy on the board this month”, to the latest twenty-group best-idea bandwagon, and the like. While versions of the aforementioned examples can play a role in bringing a short-term burst of adrenaline, or a…

Five Essential Strategies to Sustaining a Productive Sales Department

http://autosuccessonline.com/news/blog/625-spotlight-joe-clementi

 

Dealing with today's informed customers is as challenging as any time in history. Information is readily available as dealerships around the country lean on the Internet to compete for market share.

Third-party Websites acting as consumer advocates continue to compete for the attention of the Web-savvy…

Blog Posts

The Thrill of the Hunt

Posted by Misti Miller on November 24, 2014 at 2:07pm 0 Comments

That time of year is rapidly approaching -- Black Friday. Black Friday is typically the beginning of the Christmas shopping season and an indicator of how well retailers will fare throughout the holidays. In fact, many retailers report that the majority of their holiday season sales happen on this…

Continue

Flick Fusion Acquires Dealer Fusion, Creating Best-In-Breed Video Marketing Solutions for Auto Dealers and Video Resellers

Posted by Brian Cox on November 24, 2014 at 12:21pm 0 Comments

FOR IMMEDIATE RELEASE

Urbandale, IA--November 24th, 2014--Flick Fusion (www.flickfusion.com) today announced the acquisition of Dealer Fusion, a video marketing provider to more than 500 auto dealerships nationwide. Flick Fusion will migrate key features and applications from Dealer Fusion's video platform into Flick Fusion's platform to expand the overall features and performance available to both companies' auto dealer…

Continue

Some Interesting Trends

Posted by Black Book on November 24, 2014 at 12:20pm 0 Comments

Hello and welcome to this week’s Used Car Market Report, with insights from Ricky Beggs and Black Book. This will be a short week in the market due to the Thanksgiving holiday. Hopefully in addition to the Black Friday crowds and sales at the big box retailers and electronics stores the excitement will spread over to the new and used auto lots.



Even though there were comments…

Continue

Hard Work...Together

Posted by Rob Gehring on November 24, 2014 at 9:34am 0 Comments

Greetings,

There's a new Nike commercial on television that has such a positive uplifting point it should be a part of every one of our companies themes. It is Lebron James and the Cleveland Cavaliers in the huddle prior to the game. Every professional sports team has a session…

Continue

Building Rapport Before the Lead Is the Way to Win the Sale

Posted by Timmy D. James on November 24, 2014 at 8:58am 0 Comments

In my last blog article, I discussed the importance of building rapport with leads through the use of “Why Buy From Me” and “Lead Response” videos personalized for each customer. Now I would like to take this one step further -- Building rapport should in fact start much earlier than simply upon the receipt of a…

Continue

She Showed Me Hers. Now She Wants To See Mine.

Posted by Mike Stoner on November 23, 2014 at 3:06pm 0 Comments

Her’s was a 7. She told me it’s what she would rate it. Now it was up to me to convince her mine was a good solid 10. I knew it shouldn’t be too difficult because she told me it was what she was wanting soon after we met.

It was a new F-150 she was after. Not just any F-150. She wanted a 4X4 Supercab with a long bed. That wasn’t impossible but it may as well be since less than 2% of production was Supercab Long…

Continue

What should you measure in F&I

Posted by Chuck Scalies on November 23, 2014 at 4:32am 0 Comments

1. F&I Product Sales by Salesperson

In most dealerships, a clear division of duties exists between the salesperson and the F&I manager. However, a salesperson’s actions on the dealership lot, telephone and showroom floor play an essential role in the success of the dealership’s financing and protection product sales. How the salesperson manages the interaction between the customer and the F&I professional has a major impact on the ability to finance the purchase as well as…

Continue

Do You Meet The Standards?

Posted by Paul Potratz on November 21, 2014 at 2:41pm 0 Comments

Why Google Says You Need To Go Mobile



If you aren't mobile friendly, you may want to think about getting a mobile platform. Google ran A/B testing last month that will impact your mobile traffic.



This week on Hard Facts, learn about this new tool that could deter potential customers from clicking on your links if they're searching…

Continue

TOP Featured Discussions

Girls Grasp Negotiation Tactics When We Show Them How

By : Molly Fletcher


Shared: From your friends TechAutoCareers.com® the online resource for the Automotive Sales Consultant


I’ve always treasured time with my three girls, especially knowing that in our society, daughters can have a hard time claiming their own unique voices to ask for what they…

How 2 Minutes Can Set You Up for a Successful Day

BY ARIANA AYU


We all occasionally have hectic, frantic, crazy days. This 2-minute technique can reset your day for success and serenity.


Shared: From your friends TechAutoCareers.com® the online resource for the Automotive Sales Consultant


Have you ever…

The HIGHEST ROI process ever is also the least implemented

The most important process COACHING

 

*5 Point Strategy to grow your own coaches

 

Coaching = A training or development process

 

    At virtually every dealership in America we routinely promote our top sales associates into management. We promoted them because…

McKinsey Projects Autonomous Cars and Car-sharing. What Does It Mean for Dealers?

McKinsey Quarterly: A road map to the future for the auto industry

McKinsey is projecting a very different automobile market in the not-too-distant future. Are dealers and manufacturers ready?

Do you price according to your competitors' pricing?

I know that's probably a bit of a naive question, but if you're pricing for what the market will bear, what help do you turn to for that? What product? What is out there besides VinSolutions? Or are you less interested in what your competitors are asking than in what you must price it at to make a profit?

Additionally, who is your competitor? Do you consider only those geographically nearby or are you starting to think about the Carvana's and Beepi's of the online auto-sales…

Forum

The HIGHEST ROI process ever is also the least implemented

Started by Roger Williams in Dealer Forum. Last reply by Roger Williams Nov 10. 11 Replies

The most important process COACHING *5 Point Strategy to grow your own coaches Coaching = A training or development process     At virtually every dealership in America we routinely promote our top sales associates into management. We promoted them because they demonstrated the ability to sell cars at a high level. Selling cars at a high level as an individual is a totally different skill set than coaching a team to perform at a high level. The two skills are actually quite opposite. Typically…Continue

Tags: #Winning, #Developing, #Coaching

It's Time to Pivot Customer Service

Started by IC. Collins in dealerELITE Professional Experience on Thursday. 0 Replies

By : Frank EliasonShared: From your friends TechAutoCareers.com® the online resource for the Automotive Sales ConsultantLet's start off with a very basic question, why do you contact a Customer Service department? For most of us it is certainly not because we have a desire to. The fact is that often the need for Customer service…Continue

3 Opening Remarks to Use on Your Next Sales Call

Started by IC. Collins in dealerELITE Professional Experience on Saturday. 0 Replies

BY JOHN BRANDON@JMBRANDONBBHere are three ideas for how to start your next sales call. Use them to spark interest in the conversation.Shared: From your friends TechAutoCareers.com® the online resource for the Automotive Sales ConsultantFor those who make frequent sales calls, it can be hard to stay creative--especially if you make…Continue

Girls Grasp Negotiation Tactics When We Show Them How

Started by IC. Collins in dealerELITE Professional Experience on Thursday. 0 Replies

By : Molly FletcherShared: From your friends TechAutoCareers.com® the online resource for the Automotive Sales ConsultantI’ve always treasured time with my three girls, especially knowing that in our society, daughters can have a hard time claiming their own unique voices to ask for what they need and want. It’s hard for any of us…Continue

Changes Are Coming to Customer Service in 2015...Are You Ready?

Started by IC. Collins in dealerELITE Professional Experience on Thursday. 0 Replies

By : Thomas LairdShared: From your friends TechAutoCareers.com® the online resource for the Automotive Sales Consultant"The customer experience is the next competitive battleground."We are at a crossroads when it comes to how organizations are beginning to handle customer interactions and service. I will go so far as to say that…Continue

What Comes First: The Sale or the Financing?

Started by Mike Elliott in F&I Forum yesterday. 0 Replies

There are a lot of mysteries in life. What happened to the lost city of Atlantis? Does Bigfoot really exist? Who shot JFK? For car dealers, unlocking the secret to sales and financing isn’t science fiction, but it can be cause for good debate. Is it best to sell the car and then find the financing, or secure the financing and then find the right car? The answer is a little of both.When a customer comes to you looking to make a purchase there are a lot of things that happen almost…Continue

Tags: dealership, management, F&I, financing, sales

11 Powerful Ways to Boost Your Sales Right Now

Started by IC. Collins in General Forum for dealerELITE Members 10 hours ago. 0 Replies

BY PETER ECONOMYSell local but think global to increase your sales and grow.Shared: From your friends TechAutoCareers.com® the online resource for the Automotive Sales ConsultantEach year, American Express sponsors an event dubbed Small Business Saturday. The event--always held on the first Saturday…Continue

18 Body-Language Tricks To Make A Great First Impression

Started by IC. Collins in dealerELITE Professional Experience. Last reply by Timothy Marvel Nov 14. 9 Replies

By: PETER ECONOMYHow you sit says a lot about you.Research shows that 60 to 90% of our communication with others is nonverbal, which means the body language we use is extremely important. In addition, it's especially important to make a good first impression. Why? Because within the first few minutes of meeting someone, we are already making decisions about what the other person's intentions are, and whether or not the person is credible and someone we want to do business with. Therefore, the…Continue

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U-Turn: What you missed on 11.24.14

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uturn

VW Golf R 2015 VW Golf R, driven Stateside

The first time we drove Volkswagen's new turbocharged Golf R, it was on a frozen lake in northern Sweden, near the border of the Arctic Circle. Fun? You bet. Now, senior editor Seyth Miersma had the chance to drive the plucky little Golf R here in the States, in southern California. How does Volkswagen's hottest hatch shake out on dry pavement? Find out, here.




LA Auto Show Editors' Choice: Our favorites from LA

The 2014 Los Angeles Auto Show has come and gone. And to officially tie a bow on our obsessive coverage, our editors have picked their favorites from all the vehicles that debuted in LA. The usual suspects of powerful sports cars and gorgeous concept cars indeed make the list, but out top pick might actually surprise you.




Fiat 'Fix It Again, Tony' is a thing of the past

Back in the day, the big joke was that Fiat stood for "Fix It Again, Tony" - the cars were pretty notoriously unreliable. And while the reborn Fiat brand is a totally different animal, some folks think that old stigma about poorly made cars still carries on. So rather than leave it as the elephant in the room, Fiat is addressing it sort of head-on in this new ad.




Top Stories

What you missed on 11.24.14 originally appeared on Autoblog on Mon, 24 Nov 2014 19:32:00 EST. Please see our terms for use of feeds.

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TOP 5 Contributing Members This Week

1. Dave Anderson

Agoura Hills, CA, United States

2. IC. Collins

Midland, TX, United States

3. Mike Elliott

Washington, DC, United States

4. Jim Radogna

San Diego, CA, United States

5. Kristopher Hampton

Destin, FL, United States

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Dave's Corner

Automotive News - Dealers

Ford to keep base price stable on Explorer, but raises top trim level

Ford has held the line on prices for the refreshed 2016 Explorer crossover, but a new top-of-the-line Platinum trim raises the ceiling on what a customer can spend for the hot-selling full-size crossover to well above $50,000.

Buffalo dealers dig out while Ford restarts stamping plant

Auto dealers in the Buffalo are reopening this week after digging out from the massive snowstorm that dumped up to 7 feet of snow in some areas.

Lexus' Bracken says 300,000 U.S. sales 'is within our grasp' this year

Lexus is raising its U.S. sales target to 300,000 vehicles this year, General Manager Jeff Bracken said. 'We started the year with a sales goal of 290,000 units,' Bracken told Automotive News. 'Now 300,000 is within our grasp.

Fiat takes on 'Fix It Again, Tony' in spot for the 500X

Fiat global brand head Olivier Francois calls Tony 'the elephant in the room.' And for more than five years, Fiat has tried to run away from him, even though Tony does not exist, but no more.

Recent National Job Listings

1. Dave Anderson

Agoura Hills, CA, United States

2. IC. Collins

Midland, TX, United States

3. Mike Elliott

Washington, DC, United States

4. Jim Radogna

San Diego, CA, United States

5. Kristopher Hampton

Destin, FL, United States

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Wards Auto Dealer News Feed

Universal Technical Institute Schedules Fiscal 2014 Fourth Quarter Earnings Release and Conference Call

SCOTTSDALE, Ariz., Nov. 24, 2014 /PRNewswire/ -- Universal Technical Institute, Inc. (NYSE: UTI), the leading provider of automotive technician training, announced today that it will report its financial results for the fiscal 2014 fourth quarter ended September 30, 2014, on Tuesday,...


The New Toyota of Bastrop Brings Hi-Tech Dealership and Down Home Service To Northeast Louisiana

BASTROP, La., Nov. 24, 2014 /PRNewswire/ -- The New Toyota of Bastrop, a state-of-the art Toyota dealership located in Bastrop, Louisiana is now open for business, under new ownership and new management, dealership principal Art Allen announced today. The 25,000 square foot Toyota...


Automotive News - Breaking News

Takata to face U.S. House hearing into airbag crisis

Takata and Honda executives will return to Capitol Hill next week to testify about the growing safety crisis surrounding Takata airbag inflators that may explode in a crash.

Continental's electronics, Korea units to plead guilty to price fixing

South Korean suppliers Continental Automotive Electronics and Continental Automotive Korea will plead guilty to rigging the prices of instrument panel clusters and pay a criminal fine of $4 million, the U.S. Department of Justice said.

Honda admits under-reporting serious U.S. accidents since 2003

American Honda failed to tell federal safety regulators about more than 1,700 claims of deaths or injuries linked to possible safety defects in its vehicles since 2003, when the law requiring the reports took effect, the automaker said today.

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