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Latest Activity

Jim Radogna posted a blog post

The FTC Strikes AGAIN - What a Surprise!

The Federal Trade Commission started the year by making a major statement regarding how they feel about questionable auto dealer advertising practices with their Operation Steer Clear action in…See More
2 hours ago
steven chessin commented on Joseph Cala's blog post Webinar Wednesday Episode 3 - Looking Through The Eyes Of The Consumer
"Very informative. I spent my first few years being taught the hard-sell with all of its bullying and dis-respectful tactics. It built all of the negative stereotypes. Dealers stopped doing it because they got caught and it killed their CSI,…"
2 hours ago
steven chessin replied to Mike Elliott's discussion Are you selling Cars or iPads?
"sales receptionist {updates customer files and keeps vehicle inventory database clean } The first role is for the sales manager - the second is the inventory manager. Receptionist is a young woman that answers the phone and directs calls for minimum…"
4 hours ago
Marsh Buice posted a video

They're Looking For You

After going to my daughter's 1rst grade Christmas play, I realized that like my daughter, your salespeople are looking for a familiar face. Here's what I mea...
4 hours ago
Sean V. Bradley's 2 blog posts were featured
4 hours ago
Sean V. Bradley was featured
4 hours ago
Rebecca Kon's blog post was featured

Emotion + Information = Expert Selling

It is said that people buy with their emotions. However, what really happens is a mix between influential information and emotional cues.MarketingProfs provides some great insight about the different degrees of emotion and logic in the buying process.…See More
4 hours ago
Jim Leman's blog post was featured

Background Checks Leave Much to Be Desired

In ban the box states, an employer can no longer ask a job application about his or her prior (or presumed ongoing) criminal history.Without the ability now to ask about criminal history, the applicant you hire might be a big risk, to you, your employees and your customers.Today, the U.S. Equal Employment Opportunity Commission (EEOC), and many states, and even municipal governments view the use of background checks as an unfair hurdle to those with prior convictions trying to re-enter the work…See More
4 hours ago
Dave Anderson's blog post was featured

The Staggering Cost of Poor Performance

In nearly every workshop I ask the question: How many of you would agree that most organizations tend to keep performers too long? Every time, hordes of hands shoot up. While it’s difficult to precisely quantify the cost of just a single poor performer---some researchers have attempted to—I feel safe in asserting that if managers considered the following costs they’d be inclined to more quickly prioritize either getting the person better, or getting a better person:Lost production: This factor…See More
4 hours ago
Joe Clementi's video was featured

You Don't Know What You Don't Know

Skill progression. Skills improvement
4 hours ago
Rob Gehring's blog post was featured

"I don't get no respect"

We as an Industry are facing a crisis, "what's the crisis you say?" The crisis is the shortage of qualified technicians. Many dealerships are finding it hard to find and keep good technicians. So many dealerships today are asking us "where can I find technicians." We have designed this call to answer this very serious topic. Click the link below and stop hearing "I don't get no respect" in…See More
4 hours ago
Profile IconKelly Nelson, Ewa Fletcher , Dwayne Blackmon and 2 more joined DealerELITE.net
4 hours ago
Sean V. Bradley posted blog posts
5 hours ago
Mike Elliott posted a discussion

Are you selling Cars or iPads?

A good friend of mine recently shopped for a new car. He’s a pretty tech savvy person, but oddly enough, didn’t know much about the vehicle that he was thinking of buying. He said that he asked numerous questions of his salesperson regarding miles per gallon, safety features, and available options. Each time, the salesperson would try to find the answer on an iPad. My friend complained that he ended up leaving without ever getting a straight answer. He told me that he got the feeling that the…See More
8 hours ago
Rebecca Kon and Brian Perry are now friends
8 hours ago
Brian Perry updated their profile
8 hours ago
Rob Gehring posted a blog post

"I don't get no respect"

We as an Industry are facing a crisis, "what's the crisis you say?" The crisis is the shortage of qualified technicians. Many dealerships are finding it hard to find and keep good technicians. So many dealerships today are asking us "where can I find technicians." We have designed this call to answer this very serious topic. Click the link below and stop hearing "I don't get no respect" in…See More
9 hours ago
Rebecca Kon posted a blog post

Emotion + Information = Expert Selling

It is said that people buy with their emotions. However, what really happens is a mix between influential information and emotional cues.MarketingProfs provides some great insight about the different degrees of emotion and logic in the buying process.…See More
10 hours ago
Joseph Rosales commented on Anne Fleming's blog post How Customer-Centric is Your Dealership? Take the Test!
"Anne...I just wanted to take a moment to congratulate you on the work you are doing within the industry to promote a higher level of professional skill sets and client engagement.  I have been consulting and coaching in the automotive industry…"
11 hours ago
Richard Holland posted a blog post

Video Games: Using Employee Interests To Train

Despite the many tools available and the best of intentions, many dealerships struggle with providing ongoing professional development for their staff. Whether it’s because of the volume of customers that need handling; lack of time; or worry about taking a technician or salesperson out of commission – even for a short period of…See More
11 hours ago

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Insight15

DealerELITE | The most recognized automotive social network in the world. Sign-up now to engage with the best and brightest of our industry!

TOP 5 Videos This Week

1. They're Looking For You

Added by Marsh Buice on December 18, 2014

TOP 5 Photos This Week

2. Consistency Quote Robbins

Added by Jeff Cowan on December 15, 2014

 

Top Content of the WEEK 

1 How Customer-Centric is Your Dealership? Take the Test!

How Customer-Centric is Your Dealership? Take the Test!

Added by Anne Fleming on December 17, 2014

2 Are You Selling in the Zone?

Are You Selling in the Zone?

Added by Chris Saraceno on December 2, 2014

3 "I don't get no respect"

"I don't get no respect"

Added by Rob Gehring on December 18, 2014

4 Are Salespeople Born Competitive?

Are Salespeople Born Competitive?

Posted by Mike Elliott on December 15, 2014

5 Daily Routines from beliefs to execution

Daily Routines from beliefs to execution

Added by Wilcox Auto Sales on December 15, 2014

6 DealerTrack Technologies CEO Interview on CNBC's Mad Money

DealerTrack Technologies CEO Interview on CNBC's Mad Money

Added by Rick Lewis on December 11, 2014

7 Not EVERYTHING Is Disciplined

Not EVERYTHING Is Disciplined

Added by Marsh Buice on December 8, 2014

8 WHERE IS THE GROSS? HOW DO I GET IT BACK?

WHERE IS THE GROSS? HOW DO I GET IT BACK?

Added by Roger Williams on December 11, 2014

9 Are you selling Cars or iPads?

Are you selling Cars or iPads?

Posted by Mike Elliott on December 18, 2014

10 Background Checks Leave Much to Be Desired

Background Checks Leave Much to Be Desired

Added by Jim Leman on December 15, 2014

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Featured DealerELITE Members

dealerELITE Featured Photos

Motivational | Educational | Inspirational

TOP Featured Blogs

Win the Game of Googleopoly Book Will Be In Stores All Over The Country In Hudson News! Now on Amazon & Barnes & Noble


http://www.GoogleopolyBook.com 856-546-2440

Win the Game of Googleopoly Book Will Be In Stores All Over The Country In Hudson News! Now on Amazon & Barnes & Noble

Venue For Internet Sales 20 Group Announced - Marriott Brooklyn Bridge! - #IS20G

http://www.internetsales20group.com 856-546-2440

We are super excited to announce that the #IS20G has just locked in the Marriott at the Brooklyn Bridge! This hotel is absolutely gorgeous! And it is 5 minutes away from New York City... right over…

"I don't get no respect"

We as an Industry are facing a crisis, "what's the crisis you say?" The crisis is the shortage of qualified technicians. Many dealerships are finding it hard to find and keep good technicians. So many dealerships today are asking us "where can I find technicians." We have designed this call to answer this very serious…

Emotion + Information = Expert Selling

It is said that people buy with their emotions. However, what really happens is a mix between influential information and emotional cues.

MarketingProfs provides some great insight about the…

The Staggering Cost of Poor Performance

In nearly every workshop I ask the question: How many of you would agree that most organizations tend to keep performers too long? Every time, hordes of hands shoot up. While it’s difficult to precisely quantify the cost of just a single poor performer---some researchers have attempted to—I feel safe in asserting that if managers considered the following costs they’d be inclined to more quickly prioritize either getting the person better, or getting a better…

Blog Posts

The FTC Strikes AGAIN - What a Surprise!

Posted by Jim Radogna on December 18, 2014 at 7:00pm 0 Comments

The Federal Trade Commission started the year by making a major statement regarding how they feel about questionable auto dealer advertising practices with their…
Continue

Win the Game of Googleopoly Book Will Be In Stores All Over The Country In Hudson News! Now on Amazon & Barnes & Noble

Posted by Sean V. Bradley on December 18, 2014 at 3:11pm 0 Comments


http://www.GoogleopolyBook.com 856-546-2440

Win the Game of Googleopoly Book Will Be In Stores All Over The Country In Hudson News! Now on Amazon & Barnes & Noble

Venue For Internet Sales 20 Group Announced - Marriott Brooklyn Bridge! - #IS20G

Posted by Sean V. Bradley on December 18, 2014 at 3:06pm 0 Comments

http://www.internetsales20group.com 856-546-2440

We are super excited to announce that the #IS20G has just locked in the Marriott at the Brooklyn Bridge! This hotel is absolutely gorgeous! And it is 5 minutes away from New York City... right over…

Continue

"I don't get no respect"

Posted by Rob Gehring on December 18, 2014 at 11:30am 0 Comments

We as an Industry are facing a crisis, "what's the crisis you say?" The crisis is the shortage of qualified technicians. Many dealerships are finding it hard to find and keep good technicians. So many dealerships today are asking us "where can I find technicians." We have designed this call to answer this very serious…

Continue

Emotion + Information = Expert Selling

Posted by Rebecca Kon on December 18, 2014 at 10:00am 0 Comments

It is said that people buy with their emotions. However, what really happens is a mix between influential information and emotional cues.

MarketingProfs provides some great insight about the…

Continue

Video Games: Using Employee Interests To Train

Posted by Richard Holland on December 18, 2014 at 9:35am 0 Comments

Despite the many tools available and the best of intentions, many dealerships struggle with providing ongoing professional development for their staff. Whether it’s because of the volume of customers that need handling; lack of time; or worry about taking a technician or salesperson out of commission – even for a short…

Continue

The Staggering Cost of Poor Performance

Posted by Dave Anderson on December 17, 2014 at 4:48pm 0 Comments

In nearly every workshop I ask the question: How many of you would agree that most organizations tend to keep performers too long? Every time, hordes of hands shoot up. While it’s difficult to precisely quantify the cost of just a single poor performer---some researchers have attempted to—I feel safe in asserting that if managers considered the following costs they’d be inclined to more quickly prioritize either getting the person better, or getting a better…

Continue

How Customer-Centric is Your Dealership? Take the Test!

Posted by Anne Fleming on December 17, 2014 at 12:30pm 5 Comments

We are well into December. It's time to take stock of your year and your accomplishments. It’s definitely time to have fun and to be mindful of what is ahead. As we turn the corner into a new year, 2015, today’s Women’s Wednesday you are invited to take a short, interactive quiz to evaluate where there is room to expand your dealership’s customer excellence. And in doing so, your competitive…

Continue

TOP Featured Discussions

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Forum

Are Salespeople Born Competitive?

Started by Mike Elliott in Sales Forum. Last reply by Jeffrey Seyler yesterday. 1 Reply

What brings out our inner Usain Bolt? No, I’m not talking about how fast we can run. I’m talking about that competitive edge and drive to succeed. Are we born with it, or does it emerge when we pick up the phone in our first sales role?It’s a question I’ve thought about a lot. In an industry such as sales, where a strong stereotype of the typical employee exists, can we determine whether it is the job that forms the personality or the personality that is destined for the job?Recently, I set out…Continue

Tags: management, auto, sales

Are you selling Cars or iPads?

Started by Mike Elliott in Automotive Industry Future - Predictions. Last reply by steven chessin 4 hours ago. 1 Reply

A good friend of mine recently shopped for a new car. He’s a pretty tech savvy person, but oddly enough, didn’t know much about the vehicle that he was thinking of buying. He said that he asked numerous questions of his salesperson regarding miles per gallon, safety features, and available options. Each time, the salesperson would try to find the answer on an iPad. My friend complained that he ended up leaving without ever getting a straight answer. He told me that he got the feeling that the…Continue

Tags: technology, dealership., sales, auto

5 Radical Things You Can to Do to Motivate Employees

Started by IC. Collins in dealerELITE Professional Experience on Sunday. 0 Replies

BY : John BrandonHere are a few ideas on how to motivate employees beyond the typical promises and vague assumptions.Shared: From your friends TechAutoCareers.com® the online resource for the Automotive Sales ConsultantMotivation isn't always something that comes from within. Sometimes, it has to come…Continue

5 Traits That Set Exceptional CEOs Apart

Started by IC. Collins in dealerELITE Professional Experience on Saturday. 0 Replies

BY : Jessica StillmanSilicon Valley bigwigs share their take on the key characteristics that separate truly great startup CEOs from your average executive.Shared: From your friends TechAutoCareers.com® the online resource for the Automotive Sales ConsultantJust being the CEO of a real, growing…Continue

5 Signs That You Are Overselling

Started by IC. Collins in General Forum for dealerELITE Members on Monday. 0 Replies

BY : Kevin DaumFeel like you are pushing too hard? You probably are. Here are 5 ways to know for sure.Shared: From your friends TechAutoCareers.com® the online resource for the Automotive Sales ConsultantGood sales people love to pitch. In fact, many people who aren't really sales people end up…Continue

If You Don't Respect Your Customer You Won't Be Successful

Started by IC. Collins in dealerELITE Professional Experience on Saturday. 0 Replies

BY : Mark SusterGiven that sales are the lifeblood of any organization, you'd imagine that everybody would respect the people that they sell to. But you'd be very wrong.Shared: From your friends TechAutoCareers.com® the online resource for the Automotive Sales ConsultantI spend a lot of time with startups, and I hear…Continue

5 Things Entrepreneurs Know That Other Professionals Don’t

Started by IC. Collins in General Forum for dealerELITE Members on Monday. 0 Replies

BY : QuoraWhat do entrepreneurs know that no one else knows?Shared: From your friends TechAutoCareers.com® the online resource for the Automotive Sales ConsultantThis question originally appeared on Quora: What do entrepreneurs know that no one else knows?Answer by Peter Baskerville, Wrote the Australian national qualification for Vocational Graduate Certificate in Entrepreneurship, teach it at Southbank Institute of Tech, on Quora,Here are the things I have found to be true, but that my…Continue

7 phrases that improve the customer experience

Started by Mike Elliott in General Forum for dealerELITE Members on Tuesday. 0 Replies

There’s one great, predictable way to keep customers loyal, and this is it:Deliver a positive customer experience.About 70% of customers say that a positive experience would make them loyal to a company and likely to recommend the company to others, a NewVoiceMedia study found.Delivering one isn’t be too hard, either, considering customers cited having a…Continue

Tags: management, service, customer

AutoBlog News Feed

Video: Chris Harris enjoys a smokey treat with HSV Maloo GTS

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Chris Harris On Cars HSV Maloo GTS

Auto enthusiasts should absolutely adore Australia. This bonkers island, aside from being filled with bugs, spiders, sharks and crocodiles, all of which are hellbent on killing you slowly, is home to two of the auto world's greatest things - the V8 Supercars series, and the ute.

While Americans will be familiar with the ute thanks to cars like the Chevrolet El Camino and Ford Ranchero, the Australians have absolutely perfected this bizarre fusion of car and truck, with the result being the Holden HSV Maloo GTS. With a 577-horsepower, supercharged, 6.2-liter V8 playing a very metal version of Waltzing Matilda under the hood and the ability to tow 3,200 pounds, we like the Maloo GTS very, very much.

Chris Harris likes this particular Holden very, very much, too. He likes it so much that on his "holiday" to Australia, he took the time to drive "the most Australian vehicle of all," complete with the sort of jabs we'd expect of a Brit driving an Aussie car (there is Vegemite involved).

Take a look at Harris and his take on this hilarious Holden.

Continue reading Chris Harris enjoys a smokey treat with HSV Maloo GTS

Chris Harris enjoys a smokey treat with HSV Maloo GTS originally appeared on Autoblog on Thu, 18 Dec 2014 20:00:00 EST. Please see our terms for use of feeds.

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TOP 5 Contributing Members This Week

1. Mike Elliott

Washington, DC, United States

2. IC. Collins

Midland, TX, United States

3. Joseph Cala

Beachwood, NJ, United States

4. Anne Fleming

Pittsburgh, PA, United States

5. Rob Gehring

Huron, OH, United States

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Dave's Corner

Automotive News - Dealers

U.S. gas prices drop below $2.50 a gallon, boosting year-end auto sales

U.S. drivers are paying less than $2.50 a gallon at the gasoline pump for the first time in more than five years, giving a lift to year-end car sales.

Smartphone app Zubie adds automotive retail and service perks

Drivers don't need a calendar to let them know when to go in for a service check -- Zubie can tell them. And now, the smartphone app is offering perks as well.

GM, Audi, Jaguar halt Russia sales on ruble's collapse

GM, Audi and Jaguar Land Rover temporarily stopped selling cars in Russia this week, deciding that taking a timeout from the market was the best way to deal with the ruble's collapse.

U.S. market has never been more competitive, IHS says

The battle for market share among the largest eight automakers in the U.S. has never been greater as the range between them continues to narrow, a report from IHS Automotive said today.

Recent National Job Listings

1. Mike Elliott

Washington, DC, United States

2. IC. Collins

Midland, TX, United States

3. Joseph Cala

Beachwood, NJ, United States

4. Anne Fleming

Pittsburgh, PA, United States

5. Rob Gehring

Huron, OH, United States

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Wards Auto Dealer News Feed

Daimler AG tritt der GENIVI Alliance bei

SAN RAMON, Kalifornien, 18. Dezember 2014 /PRNewswire/ -- Die GENIVI® Alliance, ein gemeinnütziger Branchenverband, der sich für die Entwicklung von spezieller Open-Source-Software für Infotainment in Fahrzeugen (IVI - In-Vehicle-Infotainment) auf breiter Basis...


UPS and aftermarket automotive parts retailer CARiD.com partner to create an improved Packaging System

CRANBURY, N.J., Dec. 18, 2014 /PRNewswire/ -- CARiD.com, one of the fastest growing online automotive parts retailers, carries over 2 million parts, including one of the largest selections of custom and aftermarket wheels.   Photo -...


Tech Mahindra zielt auf Führungsposition im Zubehörmarkt der Automobilbranche ab

http://photos.prnewswire.com/prnc/20140904/705203 HAMBURG, Deutschland, December 18, 2014 /PRNewswire/ -- Einführung einer Plattformlösung zur Umwandlung von Fahrzeugen zu intelligenten und verbundenen Geräten   Deutschland   Tech Mahindra Ltd., ein Spezialist in digitaler Tra

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Automotive News - Breaking News

Ally's six-year bailout to end as U.S. sells $1.25 billion stake

Ally Financial said the Treasury will sell its remaining $1.25 billion stake in the auto lender, resolving one the largest bailouts from the financial crisis six years ago.

Cadillac says CT6 rearview mirror will have high-res video

Cadillac plans to introduce a rearview mirror embedded with high-resolution streaming video that gives the driver more expansive rearward vision, unobstructed by headrests, passengers and the car's roof or rear pillars.

U.S. gas prices drop below $2.50 a gallon, boosting year-end auto sales

U.S. drivers are paying less than $2.50 a gallon at the gasoline pump for the first time in more than five years, giving a lift to year-end car sales.

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