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Latest Activity

Anne Fleming commented on Anne Fleming's blog post How Customer-Centric is Your Dealership? Take the Test!
"Brian!!!!! You are the Best! Merry Christmas and I will BE SEEING YOU in 2015! Kindest regards. "
1 hour ago
Mike Elliott commented on Wilcox Auto Sales's blog post Daily Routines from beliefs to execution
"This is a nice contribution, thanks."
2 hours ago
Brian Bennington commented on Anne Fleming's blog post How Customer-Centric is Your Dealership? Take the Test!
"Hey Anne, Nice post for dealers, but for me, all I can say is "Kilroy was here" ...and, of course, MERRY CHRISTMAS! "
5 hours ago
Dave Anderson posted a blog post

The Staggering Cost of Poor Performance

In nearly every workshop I ask the question: How many of you would agree that most organizations tend to keep performers too long? Every time, hordes of hands shoot up. While it’s difficult to precisely quantify the cost of just a single poor performer---some researchers have attempted to—I feel safe in asserting that if managers considered the following costs they’d be inclined to more quickly prioritize either getting the person better, or getting a better person:Lost production: This factor…See More
6 hours ago
Anne Fleming's blog post was featured

How Customer-Centric is Your Dealership? Take the Test!

We are well into December. It's time to take stock of your year and your accomplishments. It’s definitely time to have fun and to be mindful of what is ahead. As we turn the corner into a new year, 2015, today’s Women’s Wednesday you are invited to take a short, interactive quiz to evaluate where there is room to expand your dealership’s customer excellence. And in doing so, your competitive edge.The idea to establish a quick test came from a family of dealerships with extraordinarily high CSI…See More
6 hours ago
Mike Elliott's discussion was featured

Are Salespeople Born Competitive?

What brings out our inner Usain Bolt? No, I’m not talking about how fast we can run. I’m talking about that competitive edge and drive to succeed. Are we born with it, or does it emerge when we pick up the phone in our first sales role?It’s a question I’ve thought about a lot. In an industry such as sales, where a strong stereotype of the typical employee exists, can we determine whether it is the job that forms the personality or the personality that is destined for the job?Recently, I set out…See More
6 hours ago
Profile IconEwa Fletcher , Dwayne Blackmon, Emily Chonko and 3 more joined DealerELITE.net
6 hours ago
Jeffrey Seyler replied to Mike Elliott's discussion Are Salespeople Born Competitive?
"BRAVO! With all of all the data collected (amusing as it all is), the only factor that truly matters in the success or failure of a Sales Person in a pure selling environment is summed up in your last paragraph; the Leadership of the Sales Manager.…"
9 hours ago
Peter James Hucul updated their profile
9 hours ago
Anne Fleming posted a blog post

How Customer-Centric is Your Dealership? Take the Test!

We are well into December. It's time to take stock of your year and your accomplishments. It’s definitely time to have fun and to be mindful of what is ahead. As we turn the corner into a new year, 2015, today’s Women’s Wednesday you are invited to take a short, interactive quiz to evaluate where there is room to expand your dealership’s customer excellence. And in doing so, your competitive edge.The idea to establish a quick test came from a family of dealerships with extraordinarily high CSI…See More
10 hours ago
John Sternal posted a blog post

END-OF-YEAR LEASE DEALS; MONTHLY PAYMENT MINDSET FUEL RISING LEASE CREDIT APPROVALS ENTERING DECEMBER

Swapalease.com, the nation’s largest car lease marketplace, reports lease credit approvals during November continued to increase, fueling even more end-of-year momentum for lease applications and vehicle exchange rates. November saw an approvals rate of 84.2%, the second-highest monthly lease approvals rate during 2014 (August saw 85.7%).The monthly approvals rate was driven by early holiday lease campaigns and offers, with a rising number of lessees exchanging vehicles from brands such as…See More
11 hours ago
Profile IconMike Burgiss and Dale Pollak were featured
12 hours ago
Wilcox Auto Sales's blog post was featured

Daily Routines from beliefs to execution

Turn your belief into routineFrom SCAB to SCAR:A scab is a healing wound.THE SCAB-S- Simple: It is human nature to take the most basic things that are proven to work and to then, instantly start questioning them. As generations persist and grow If…See More
12 hours ago
Robert Hinbern updated their profile
13 hours ago
Mike Elliott posted discussions
yesterday
Kaitlyn Campbell is now friends with DealerELITE and Mike Elliott
yesterday
Jeff Cowan posted a status
"Today on Service Drive - Which Automotive Conventions should I attend? http://bcove.me/9hpiju8y"
yesterday
Paul Potratz posted a blog post

What Exactly Are We Selling?

Market To A LifestyleEach person leads a different lifestyle than the next so stop with the general ads and start getting more specific! Make your audience feel like you're speaking directly to them. Talk about the tough trucks on your lot and target it to construction workers, people with boats, or even those interested in country music.On this episode of Think Tank Tuesday, learn…See More
yesterday
Tim Pendergast updated their profile
yesterday
Joseph Rosales posted a blog post

Performance matters...

In the world of selling and service...performance matters.  How long someone has been doing something is not what influences results.  What someone does with what they know is what causes positive results.Take the golfer who has been playing for 20 years.  How long he has been playing is not an indication of how good he is.   He could be very experienced at doing things in an acceptable and mediocre manner.  Thus, length of experience is not an indication of performance levels.Objectively…See More
yesterday

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Blog Posts

The Staggering Cost of Poor Performance

Posted by Dave Anderson on December 17, 2014 at 4:48pm 0 Comments

In nearly every workshop I ask the question: How many of you would agree that most organizations tend to keep performers too long? Every time, hordes of hands shoot up. While it’s difficult to precisely quantify the cost of just a single poor performer---some researchers have attempted to—I feel safe in asserting that if managers considered the following costs they’d be inclined to more quickly prioritize either getting the person better, or getting a better…

Continue

How Customer-Centric is Your Dealership? Take the Test!

Posted by Anne Fleming on December 17, 2014 at 12:30pm 2 Comments

We are well into December. It's time to take stock of your year and your accomplishments. It’s definitely time to have fun and to be mindful of what is ahead. As we turn the corner into a new year, 2015, today’s Women’s Wednesday you are invited to take a short, interactive quiz to evaluate where there is room to expand your dealership’s customer excellence. And in doing so, your competitive…

Continue

END-OF-YEAR LEASE DEALS; MONTHLY PAYMENT MINDSET FUEL RISING LEASE CREDIT APPROVALS ENTERING DECEMBER

Posted by John Sternal on December 17, 2014 at 11:04am 0 Comments

Swapalease.com, the nation’s largest car lease marketplace, reports lease credit approvals during November continued to increase, fueling even more end-of-year momentum for lease applications and vehicle exchange rates. November saw an approvals rate of 84.2%, the second-highest monthly lease approvals rate during 2014 (August saw 85.7%).



The monthly approvals rate was driven by early holiday lease campaigns and offers, with a rising number of lessees exchanging vehicles from brands…

Continue

What Exactly Are We Selling?

Posted by Paul Potratz on December 16, 2014 at 12:03pm 0 Comments

Market To A Lifestyle



Each person leads a different lifestyle than the next so stop with the general ads and start getting more specific! Make your audience feel like you're speaking directly to them. Talk about the tough trucks on your lot and target it to construction workers, people with boats, or even those interested in country music.



On this episode of…

Continue

Performance matters...

Posted by Joseph Rosales on December 16, 2014 at 11:43am 0 Comments

In the world of selling and service...performance matters.  How long someone has been doing something is not what influences results.  What someone does with what they know is what causes positive results.

Take the golfer who has been playing for 20 years.  How long he has been playing is not an indication of how good he is.   He could be very experienced at doing things in an acceptable and mediocre manner.  Thus, length of experience is not an indication of…

Continue

Daily Routines from beliefs to execution

Posted by Wilcox Auto Sales on December 15, 2014 at 7:17pm 1 Comment

Belief

From SCAB to SCAR:

A scab is a healing wound.…

Continue

Background Checks Leave Much to Be Desired

Posted by Jim Leman on December 15, 2014 at 5:36pm 0 Comments

In ban the box states, an employer can no longer ask a job application about his or her prior (or presumed ongoing) criminal history.

Without the ability now to ask about criminal history, the applicant you hire might be a big risk, to you, your employees and your customers.

Today, the U.S. Equal Employment Opportunity Commission (EEOC), and many states, and even municipal governments view the use of background checks as an unfair hurdle to those with prior…

Continue

BIGGEST MISPERCEPTION WHEN SHOPPING FOR AN END-OF-YEAR CAR LEASE: OUTGOING MODEL YEAR IS CHEAPER

Posted by John Sternal on December 15, 2014 at 2:24pm 0 Comments

Conventional wisdom among many end-of-year car shoppers is to choose the outgoing model year in order to save a few dollars. However, an analysis by nationwide car lease marketplace, Swapalease.com, shows consumers can often get a better lease deal if they opt for the incoming model year, even in December when end-of-year negotiating heats up.

 

For example, consumers can lease a 2015 Toyota Camry for $293.71 per month, compared to a new 2014 model priced at $319.22. A 2015 Chevrolet…

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TOP Featured Discussions

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Forum

Are Salespeople Born Competitive?

Started by Mike Elliott in Sales Forum. Last reply by Jeffrey Seyler 9 hours ago. 1 Reply

What brings out our inner Usain Bolt? No, I’m not talking about how fast we can run. I’m talking about that competitive edge and drive to succeed. Are we born with it, or does it emerge when we pick up the phone in our first sales role?It’s a question I’ve thought about a lot. In an industry such as sales, where a strong stereotype of the typical employee exists, can we determine whether it is the job that forms the personality or the personality that is destined for the job?Recently, I set out…Continue

Tags: management, auto, sales

5 Signs That You Are Overselling

Started by IC. Collins in General Forum for dealerELITE Members on Monday. 0 Replies

BY : Kevin DaumFeel like you are pushing too hard? You probably are. Here are 5 ways to know for sure.Shared: From your friends TechAutoCareers.com® the online resource for the Automotive Sales ConsultantGood sales people love to pitch. In fact, many people who aren't really sales people end up…Continue

8 Smart Things Super-Productive People Do Each Morning

Started by IC. Collins in dealerELITE Professional Experience on Friday. 0 Replies

BY John BrandonThe super producers know how to start their day and finish tasks, even before lunch. This sets the tone they need to stay productive all day.Shared: From your friends TechAutoCareers.com® the online resource for the Automotive Sales ConsultantGood productivity is a sign of smart thinking.The people who…Continue

7 phrases that improve the customer experience

Started by Mike Elliott in General Forum for dealerELITE Members yesterday. 0 Replies

There’s one great, predictable way to keep customers loyal, and this is it:Deliver a positive customer experience.About 70% of customers say that a positive experience would make them loyal to a company and likely to recommend the company to others, a NewVoiceMedia study found.Delivering one isn’t be too hard, either, considering customers cited having a…Continue

Tags: management, service, customer

If You Don't Respect Your Customer You Won't Be Successful

Started by IC. Collins in dealerELITE Professional Experience on Saturday. 0 Replies

BY : Mark SusterGiven that sales are the lifeblood of any organization, you'd imagine that everybody would respect the people that they sell to. But you'd be very wrong.Shared: From your friends TechAutoCareers.com® the online resource for the Automotive Sales ConsultantI spend a lot of time with startups, and I hear…Continue

4 Steps to Building Habit-Forming Products

Started by IC. Collins in dealerELITE Professional Experience on Friday. 0 Replies

BY Jill KrasnyThe best products motivate customers to keep coming back, again and again. To get there, you need to start with a powerful trigger.Shared: From your friends TechAutoCareers.com® the online resource for the Automotive Sales ConsultantIf there's one guy who knows about building products people love,…Continue

5 Things Entrepreneurs Know That Other Professionals Don’t

Started by IC. Collins in General Forum for dealerELITE Members on Monday. 0 Replies

BY : QuoraWhat do entrepreneurs know that no one else knows?Shared: From your friends TechAutoCareers.com® the online resource for the Automotive Sales ConsultantThis question originally appeared on Quora: What do entrepreneurs know that no one else knows?Answer by Peter Baskerville, Wrote the Australian national qualification for Vocational Graduate Certificate in Entrepreneurship, teach it at Southbank Institute of Tech, on Quora,Here are the things I have found to be true, but that my…Continue

5 Radical Things You Can to Do to Motivate Employees

Started by IC. Collins in dealerELITE Professional Experience on Sunday. 0 Replies

BY : John BrandonHere are a few ideas on how to motivate employees beyond the typical promises and vague assumptions.Shared: From your friends TechAutoCareers.com® the online resource for the Automotive Sales ConsultantMotivation isn't always something that comes from within. Sometimes, it has to come…Continue

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1. Mike Elliott

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