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Latest Activity

George W. Nunes posted a status
"In today’s market, the best customers are the ones you already have! Sell more vehicles & increase Service revenue. Ask me how.229.469.9954"
1 hour ago
Troy Spring commented on Troy Spring's blog post How I can Prove Direct Mail still has the best ROI
"I agree with those points for sure Geoff!  I have said that many times!"
3 hours ago
Geoffrey Wise commented on Troy Spring's blog post How I can Prove Direct Mail still has the best ROI
"Love this post Troy! You hit on a lot of great points. I stand with you as someone that believes & knows direct mail is the king when it comes to driving traffic into a dealership. I would also add that using direct mail for lead generation…"
4 hours ago
Bernard London replied to Bernard London's discussion Service sales staff training
"Shawn. Thank you for the correspondence. First a brief background. I have been managing medium and large dealerships for many years including smaller "groups" of multi franchises. A large part of my time was spent training, coaching and…"
5 hours ago
Troy Spring commented on Troy Spring's blog post How I can Prove Direct Mail still has the best ROI
"Charles, I appreciate your comments. ( even though you hijacked my seemingly non pitchy post with your company and results ...lol )  We too have had great success with mail in many areas.   I wish you well and please feel free to ring me…"
6 hours ago
Charles Sullivan commented on Troy Spring's blog post How I can Prove Direct Mail still has the best ROI
"I'm about to do something that is probably frowned upon in business, (I'll explain in a minute) but I absolutely 100% agree with Troy's point. Direct mail is far and away the most effective lead generation tool in the automotive…"
6 hours ago
Hannah Philpott posted a status
"How is everyone doing today? Hope everyone has a busy and successful day :) #AS"
8 hours ago
Troy Spring posted a blog post

How I can Prove Direct Mail still has the best ROI

How I can prove Direct Mail is still the strongest advertising ROI there is in the Auto Business BAR NONE!A short back story: I started in the car business back in 1987 as a young kid who wanted to learn all I could about this business. One thing I caught on to quickly was that whenever we had a “Mailer” sale going on, I wanted to work bell to bell.   Who wouldn’t, we were always so busy and I made a great paycheck those weeks. Nothing changed in the next 4 years that I sold.  I continued to…See More
10 hours ago
Mike Elliott posted a discussion

Apple's iPhone 'lock-out’ patent could end texting while driving

A new automatic system to preventing phone use while driving could ‘change the culture’ of texting addiction, say experts. Read the Article from The Guardian.See More
10 hours ago
Sean V. Bradley posted a blog post
11 hours ago
Richard Holland posted a blog post

Are Service Customers Defecting Due to Trust and Price Transparency?

A recently released white paper based on a collaborative study between Cars.com and GFK, reported that consumers are leaving dealership service in favor of independents due to a lack of trust and price…See More
11 hours ago
Timothy Marvel and Joe Clementi are now friends
12 hours ago
Rebecca Ward posted a blog post

Protecting Your Eyes from Digital Eyestrain

Due to the high use of electronic devices, both in and out of the office, a new study has found that 70% of US adults suffer from digital eyestrain. Digital eyestrain is due to the prolonged use of electronic devices; in an effort to prevent workplace eyestrain, the following is suggested:Ensure that employees have a work area allowing them to sit 20-26 inches away from their screen.Provide employees with a document holder to place next to their screen. This will ensure that they don’t have to…See More
13 hours ago
Shawn Ryder posted a photo

Henry Ford Quote

"Quality means doing it right when no one is looking"
22 hours ago
Shawn Ryder replied to Bernard London's discussion Service sales staff training
"Brenard, I have extensive experience working with clients for Service Process Coaching - http://shawnryder.com/coaching/service-drive-process-coaching/ Would like to learn more about what your objectives are for moving forward."
22 hours ago
Josh Knutson posted a discussion

AppConect Auto 2014 - Who's Going?

Wondering who will be attending this years AppConext Auto Conference in Detroit, May 13th-14th 2014. My President Ben Anderson will be presenting on…See More
yesterday
Philip Zelinger posted a blog post

Auto Industry Insiders Reviews HELIOS - a Facebook based customer engagement / sales platform.- introduced by xChange.

WAAOL - Auto Industry InsidersAuto Industry Insiders is a blog talk radio show that reviews next generation technology based vendor solutions.  The show airing on Thursday, 04/24/14 at 12 Noon EST features an interview with Charles Chamblee III, the founder of xChange, discussing their new social marketing customer…See More
yesterday
George W. Nunes posted a status
"What if someone could tell you exactly where money is hidden in your DMS•Data mining•ROI reports 2 measure gross.Call Me 229-469-9954"
yesterday
Rob Gehring posted blog posts
yesterday
Joe Clementi commented on Joe Clementi's blog post Not lost...just undiscovered.
"Shawn. Thank you for reading and for asking a great question.  I wanted to think about exactly how to respond to your question. While I don’t think the answer can be as simple as these five things but I do believe they provide a starting…"
yesterday

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DealerELITE | The most recognized automotive social network in the world. Sign-up now to engage with the best and brightest of our industry!

TOP 5 Photos This Week

1. Henry Ford Quote

Added by Shawn Ryder on April 23, 2014

 

Motivate | Educate | Inspire

David Lewis Presents his weekly Sales Meeting: Why the Average Salesperson Sells 10-12 Cars per Month Part 7: Leaving the Customer Alone at Negotiations

dealerELITE Featured Photos

Listings

Motivational | Educational | Inspirational

TOP Featured Blogs

Are You A Leader Or A Boss?

"Who's The Boss" was quite the popular TV show years ago. But in the workplace? The boss is not very popular at all. In fact, if you have a "boss" in your business, you could be running into drama and disaster if not determined and resolved.

You have probably seen this before, but really let each one sink in:

Leader's Attributes
Inspires employees
Depends on respect and honor
Cares for your…

Gorgeous Photos versus Real Photos on Social Media Ads

Science rules in digital marketing.

Social media is a place of vanity. Those of us who use social media often get to see flattering images of just about everything - people, places, food, cars, whatever. Have you ever seen a picture of a friend posted as their new profile picture and thought,…

OSHA Issues Guidance on Temporary Worker Injury Documentation

OSHA regulation requires dealers to document when your own employee is injured on the job, but what happens if your temporary worker is injured? When you employ a temporary worker, both the staffing agency that supplies them, and you, the host employer, are responsible for them.

How does this play into recording temporary worker injuries? To clarify this situation, OSHA has issued guidance on who is responsible for documenting temporary worker injuries.  In regards to injury and…

Why Should You Blog?

Blogs have become a cornerstone in digital marketing due to their ability to create a casual level of communication, which in turn increases conversation. Trust is built between the blogger and consumer through this dialogue, which allows dealers to provide them with a source to learn about their products in a trust worthy, information based atmosphere. To begin building this relationship you must first provide high-quality, pertinent content. Start off with the following blog topics, to…

Blog Posts

How I can Prove Direct Mail still has the best ROI

Posted by Troy Spring on April 24, 2014 at 9:20am 4 Comments

How I can prove Direct Mail is still the strongest advertising ROI there is in the Auto Business BAR NONE!

A short back story: 

I started in the car business back in 1987 as a young kid who wanted to learn all I could about this business. One thing I caught on to quickly was that whenever we had a “Mailer” sale going on, I wanted…

Continue

Are Service Customers Defecting Due to Trust and Price Transparency?

Posted by Richard Holland on April 24, 2014 at 8:04am 0 Comments

A recently released white paper based on a collaborative study between Cars.com and GFK, reported that consumers are leaving dealership service in favor of independents due to a lack of…

Continue

Protecting Your Eyes from Digital Eyestrain

Posted by Rebecca Ward on April 24, 2014 at 6:00am 0 Comments

Due to the high use of electronic devices, both in and out of the office, a new study has found that 70% of US adults suffer from digital eyestrain. Digital eyestrain is due to the prolonged use of electronic devices; in an effort to prevent workplace eyestrain, the following is suggested:

  • Ensure that employees have a work area allowing them to sit 20-26 inches away from their screen.
  • Provide employees with a document holder to place next to their screen. This will…
Continue

Auto Industry Insiders Reviews HELIOS - a Facebook based customer engagement / sales platform.- introduced by xChange.

Posted by Philip Zelinger on April 23, 2014 at 4:21pm 0 Comments

WAAOL - Auto Industry Insiders

Auto Industry Insiders is a blog talk radio show that reviews next generation technology based vendor solutions.  The show airing on Thursday, 04/24/14 at 12 Noon EST features an interview with Charles Chamblee III, the founder of xChange, discussing their new…

Continue

Do you use adversity as an opportunity to make changes?

Posted by Rob Gehring on April 23, 2014 at 1:01pm 0 Comments

Do you use adversity as a glue to bond your team together, or an excuse to divide them? 

Click the link below to find out Paul's four keys to overcome adversity in your dealership...

 …

Continue

What's most important to you right Now?

Posted by Rob Gehring on April 23, 2014 at 12:30pm 0 Comments

Greetings,    

 

What's important now? Many times we go through our day in day out workload. The things we do every day become very standard. We miss the important clues as to what needs to be done to prosper "the…

Continue

1 Week Left!

Posted by Joseph Cala on April 23, 2014 at 9:56am 0 Comments

From today forward we have 7 total selling days left. Push hard all the way through till the end. Revisit customers that came in and didn't buy. Relook at their trades. Check all other possibilities. What if they were on another vehicle? What about longer term? Used? Certified? New? Lease? One Pay Lease? More Down? Co-Signer? Turn up the heat! T.O everybody. Stay focused. Be happy. 

Internet departments hammer the phones. Bang out 17 calls per hour. Stay on Script. Set…
Continue

TOP Featured Discussions

Text Messaging Campaign....

Question to the car Gods....

I am new to this business transitioning from a successful career in real estate where self promotion and product promotion fell solely on my shoulders.  One of my most successful ventures was my Goomzee Text Message Campaign and Lead Capture.  I am an individual and not looking to implement a dealership program so my funds are modest at this point.  Any success stories from Sales Reps using programs like this?  I am in a budget of 50/60 dollars a…

This is the 25th Anniversary of Stephen Covey publishing The 7 Habits.

This is the 25th Anniversary of Stephen Covey publishing The 7 Habits.

We can take this in many directions, but they are:

Be Proactive

Begin with the End in Mind

Put First Things First

Think Win-Win

Seek First to Understand, Then to be Understood

Synergize

Sharpen the Saw

We need to work on all of…

The New Salespeople Schedule

Someone asked me about adding a third team at a dealership on Facebook and this is my revised solution:

Do 5! The way I would do it is to have all your sales people work 3 straight days the whole day, then have 2 straight off. Have 5 rotations, but have team dealership instead! If you have a busy day, someone can take another day off, then come in on the busy day with prior permission. This is not just a Gen Y trend, but nurses do similar things at times. This way your workers can be…

New Employee Training

I am wondering if any dealers out here have a set program in place to train new hires. I am a newly re hired manager at a medium sized Chevrolet dealership that is looking for a process to put in place for new hires. We do use a sales process training system, (APB) at our store, but what I am asking for is to see examples and processes of what successful dealers use to train a new sales person from start to finish. Looking forward to your comments. If you do have a example process to…

Forum

Service sales staff training

Started by Bernard London in Service/Fixed Ops Forum. Last reply by Bernard London 5 hours ago. 2 Replies

We are currently forming our company "Hands on Training and Consulting Services" (HOTACS). WE are still in the early stages of forming the company and our business plan/objectives. Our web site is under construction and should be up and running soon.However, regardless of what stage we are at prior to full launch I wanted to take this opportunity to start a discussion with the "group".In many of the recent businesses and dealerships I have been involved in "hands on" training and consulting was…Continue

Tags: Consulting, Training

Last Call for Chat Provider Recommendations

Started by JD Rucker in Advertising/Marketing Forum on Monday. 0 Replies

I've gone through five chat providers so far. Three of them were fine and I won't mention them. The other two were both pretty darn outstanding, strangely for different reasons. It's going to be hard to pick one over the other but after interviewing some dealers I'll be able to pick one.If there are any other chat providers out there that want to throw their pitch in the hat, please let me know this week. If there are any dealers who want to recommend a provider, post them here and it will be…Continue

Tags: chat

Apple's iPhone 'lock-out’ patent could end texting while driving

Started by Mike Elliott in OTHER - Does Not Fit Any Predefined Category 10 hours ago. 0 Replies

A new automatic system to preventing phone use while driving could ‘change the culture’ of texting addiction, say experts. Read the Article from The Guardian.Continue

AppConect Auto 2014 - Who's Going?

Started by Josh Knutson in Dealer Conferences, Workshops, Seminars, Webinars and Auto Industry Events yesterday. 0 Replies

Wondering who will be attending this years AppConext Auto Conference in Detroit, May 13th-14th 2014. My President Ben Anderson will be presenting on…Continue

Tags: conferences, dealership, auto

Traditional Advertising, is it truly over as many might say?

Started by Bobby Compton in Ask an AUTOMOTIVE PROFESSIONAL. Last reply by Willis Williams Oct 18, 2013. 87 Replies

Traditional Advertising, is it truly over as many might say?I've found that there are different environments, climates and demographics that call for traditional advertising! Although Social Media is on the move and in my opinion will be sooner than later, the #1 source to reach a customer, traditional advertising must not be counted out!In some towns the paper is still King, while in others a local T.V. station is King and believe it or not in some towns Radio is King.While the hot topic of…Continue

Tags: BOBBY, COMPTON, LIVE, AUTOS, dealerELITE

You know you work for a bad dealership when . . . .

Started by Mark Dubis in Ask an AUTOMOTIVE PROFESSIONAL. Last reply by Tom Gorham Feb 14. 78 Replies

We all know many dealers still make money the old fashioned way, in spite of themselves. If we want to attract top notch professionals to our industry we need to be able to quickly identify attributes of the poorly managed and not employee focused stores.   Lets put together our Top Ten (or 20) Ways to know you work for a bad dealership.  Keep responses down to two brief sentences.  Mark Continue

Tags: for, auto, retailing, environments, work

Do women make better Car salespeople?

Started by aaron kominsky in Women in the Auto Industry. Last reply by Sally Whitesell Apr 17, 2013. 76 Replies

What  characteristics differentiate  the differences between a woman vs a man in selling autombiles  in today's marketplace?Continue

CRM advice needed, Small VW Dealership in Northwestern Pa

Started by Andrew Kappler in Dear Abby (dealerELITE) - Advice Needed. Last reply by Michael Robinson Ragsdale Mar 21, 2012. 72 Replies

   I am currently needing advice with regards to CRM software for our dealership, we have something sort of close but very antiquated, that said, I thought that I understood the functionality of said software however I may have been sort of blind to it... My question(s) to you all is simple, for anybody using a CRM that they are happy with or would like to change a few things with their current software, please advise me on the following...1-Integration with sales, service, and other…Continue

Tags: Internet, Manager, Leads, Business, Development

AutoBlog News Feed

Mitsubishi scores record global operating profits

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JAPAN-AUTO-MITSUBISHI-EARNINGS

In the minds of many auto enthusiasts, Mitsubishi has become an afterthought. It has transformed from a company known for its turbocharged, all-wheel-drive rally machines into an automaker with a very boring lineup. Maybe we are being unfair, though. While the company doesn't have much of a performance presence anymore, the Japanese brand is doing quite well financially.

According to Reuters, Mitsubishi Motors had an operating profit of 123.4 billion yen ($1.2 billion) worldwide for the fiscal year that ended in March. That's twice as much as last year and a new all-time record for the Japanese automaker. It's even paying dividends to investors for the first time in 16 years, and its expected profit of 135 billion yen ($1.3 billion) in the new fiscal year matches a goal it had set for itself to achieve two years from now.

The automaker currently focuses much of its efforts on Southeast Asia, which accounts for about a quarter of its sales. It will put even greater attention there in the coming years with more local production, according to Reuters.

However, the company is seeing success in North America too. For the 2013 calendar year, Mitsubishi Motors NA saw sales increase by 7.7 percent, and that growth has continued this year. Our By the Numbers figures have shown that it posted gains in two of the first three months of 2014, and while Mitsu's totals are relatively small, that's still a fact that larger companies like Honda and Volkswagen can't brag about.

Mitsubishi scores record global operating profits originally appeared on Autoblog on Thu, 24 Apr 2014 19:01:00 EST. Please see our terms for use of feeds.

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Automotive News - Dealers

U.S. sales on track to rise 9% in April, 2 forecasts show

Auto sales are on pace to rise 9 percent in April from a year ago, as warmer weather coaxes out more shoppers who stayed home during the unusually harsh winter, according to two forecasts released today.

FTC officials: Ban on Tesla's direct sales 'bad policy'

In an unusual move, three top officials with the FTC on Thursday came out in opposition to laws that ban automakers like Tesla Motors from selling automobiles directly to consumers.

Group 1 Q1 profit rises 7%, revenue up 15%

Group 1 Automotive Inc. reported first-quarter net income of $31.3 million, a 7 percent improvement over the same quarter a year ago. The retailer's revenue rose 15 percent to $2.3 billion.

Lithia reports record Q1 profit, 19% revenue increase

Lithia Motors reported record first-quarter income on increased customer-pay service work and an increase in vehicle sales.

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Las Vegas, NV, United States

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Philadelphia, PA, United States

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Denver, CO, United States

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Remy International to Present at Oppenheimer 9th Annual Industrial Growth Conference

PENDLETON, Ind., April 24, 2014 /PRNewswire/ -- Remy International, Inc. (NASDAQ:REMY) announced today that it will be presenting at the Oppenheimer 9th Annual Industrial Growth Conference at 8:15 am Eastern on Tuesday, May 13.  The presentation will be available on the Remy Investor...

Remy International to Present at B Riley & Co. 15th Annual Investor Conference

PENDLETON, Ind., April 24, 2014 /PRNewswire/ -- Remy International, Inc. (NASDAQ:REMY) announced today that it will be presenting at the B Riley & Co. 15th Annual Investor Conference at 8:00 am Eastern on Tuesday, May 20.  The presentation will be available on the Remy Investor...

Maxim Integrated Reports Results For The Third Quarter Of Fiscal 2014

http://photos.prnewswire.com/prnc/20120912/SF71654LOGO SAN JOSE, Calif., April 24, 2014 /PRNewswire/ -- Maxim Integrated Products, Inc. (NASDAQ:MXIM) reported net revenue of $606 million for its third quarter of fiscal 2014 ended March 29, 2014, a 2% decrease from the $620 million revenue recorded in the prior quarter.

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Automotive News - Breaking News

Musk's pay as Tesla CEO drops 99.9% to less than $70,000

Elon Musk, Tesla's CEO and one of the wealthiest U.S. entrepreneurs, saw his take home pay from the automaker plunge by more than 99.9 percent last year after a surge in his 2012 stock options.

GM says government probes into recalls now include SEC, a state attorney general

GM is facing five different government probes in connection with its recent recalls, the automaker said in a regulatory filing on Thursday.

U.S. sales on track to rise 9% in April, 2 forecasts show

Auto sales are on pace to rise 9 percent in April from a year ago, as warmer weather coaxes out more shoppers who stayed home during the unusually harsh winter, according to two forecasts released today.

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