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Differentiate - Differentiate -Differentiate
It's essential to give your customers good reasons to come to you rather than going somewhere else. You must differentiate with something that matters to your market, product and your customers. You might offer a…
So you won the customer and you made the sale, but now what? For most businesses, this is where the relationship falls apart. There is more you need to be doing after the customer drives off of your lot. On this week's…
Trust is your business's biggest asset today. With the ability to easily publish reviews of businesses, products, and services, customer satisfaction is more important than ever before. Because one of the first things a potential customer does before…
The end of month is here and if you’re excited and ready to embrace it chances are you are having a good month. If you are on the other end of the spectrum, well then most likely you have already given up.
If you have been trying to find the “secret” to massive success by “hoping” that it will arrive on your “someday ship”… …
This article was written by Robin Cunningham and originally published on the NCM Institute Up to Speed blog.
I think it is safe to say that every business operator is planning, forecasting, or at least hoping to increase their sales and profits in whatever business he or she is involved in.
In the retail automobile business, that growth can come in many forms, such as:
Differentiate - Differentiate -Differentiate
It's essential to give your customers good reasons to come to you rather than going somewhere else. You must differentiate with something that matters to your market, product and your customers. You might offer a…Continue
So you won the customer and you made the sale, but now what? For most businesses, this is where the relationship falls apart. There is more you need to be doing after the customer drives off of your lot. On this week's…Continue
Randy Price owner of University Volkswagen MazdaContinue
Trust is your business's biggest asset today. With the ability to easily publish reviews of businesses, products, and services, customer satisfaction is more important than ever before. Because one of the first things a potential customer does before…Continue
The conversations your sales team has with your customers often dictate whether they’ll purchase or not. That’s why having a sales team trained in customer service is so important.
Your standards should be exactly the same for your live chatting team. But how are their conversations even remotely similar?
As the saying goes, you only have ONE chance to make a good first impression. You have to make it count! Your…Continue
Want to get ahead at work? Dress like the boss: http://on.wsj.com/18F7wrd
When an employee takes style direction from higher-ups, "the company looks at it as a sign of emotional intelligence," says an Emory…
BY GEOFFREY JAMES ~ Edited by I.C. Collins
There's no management tool more important than respect. Here's how to make sure you're getting it.
Business may be all about money, but the currency that's traded inside every organization is respect.
If you command respect, people listen when you talk and take action when asked. If you don't command respect, well, everyone's just laughing behind your back.
Contrary to popular…
Google has announced its new streamlined approach for businesses to easily manage their digital presence within Google’s search engine, Google+ and Google Maps . This new update offers businesses one logical dashboard where they can easily manage and update information such as their address, phone numbers, store hours, etc., as well as share content and photos, and read and respond directly to reviews.
Google My Business also includes the ability…
We love the stories of the average person who gets in the automotive sales industry and makes $100,000 their first year.
The problem is these stories and these individuals are the exception, not the rule.
They end up reinforcing the "get rich quick" easy money mentality. A newbie starts and after a week or two starts questioning why he isn't making a "boatload" of money yet.
He's frustrated because he's made the exceptional, rare case…
"Buyers are Liars" is a favorite phrase of a Sales VP I know, and she's RIGHT! (Here's a funny article from a posting on Motor Trends Blog)
One afternoon I upped (approached) a man in the Trucks Department. I'll call him Mr. Hawthorne. He was wandering around with his son, looking at the brand-new Gargantuan Crew Cabs. He told me he was just killing time while his oil was being changed.…
WILLIAM BALLARD, ENTREPRENEUR There are five laws when it comes to selling. Follow these natural laws and sales begin to happen immediately. It doesn’t matter if you’re selling online or offline. These five laws are your five keys to unlocking the door to massive revenue growth for your business. Related: How Your Attitude Can Win You Sales1. The law of value. Consumers only buy products and services that benefit them.The first thing you need to know is consumers don’t buy from you because…Continue
~ Jacqui Brady - Employment Workforce Development Specialist, Anthropologist, Legal ResearcherI have been in some pretty fantastic workplaces and sadly, a lot of really sad ones. The Dalai Lama talks at length about the art of happiness at work...Shared: From your friends TechAutoCareers.com® the online resource for the Automotive Sales Consultant™But I want to talk about the word that is often used to crush any shred of happiness (and productivity) in the workplace.Queue the "da daaaa" music:…Continue
It looks like Americans are feeling more confident about borrowing money again, at least when it comes to their cars. Credit reporting giant Equifax has released its latest National Consumer Credit Trends Report, and the data suggests that auto lending is booming in 2014.The total amount of outstanding auto loans in the US amounted to $902.2 billion in the company's analysis. Not only was that a new record, it was also a 10-percent increase from a year ago. "Auto lending continues to thrive,…Continue
Want to get ahead at work? Dress like the boss: http://on.wsj.com/18F7wrd When an employee takes style direction from higher-ups, "the company looks at it as a sign of emotional intelligence," says an Emory University business professor. How…Continue
"Should I buy Facebook likes to boost my presence?" We get this question WAY more often than we should. When talking to people around the office, we thought the answer was a no-brainer – NEVER buy fans. Unfortunately, we've seen far too many pages do just that. After a lot of reading, talking to some influential social media professionals, and using a little of our own common sense, we've answered the question.Below is a conversation that we sometimes have with clients, and one we wish we had…Continue
Improve employee performance and retention with a renewed commitment to ongoing training.Shared: From your friends TechAutoCareers.com® the online resource for the Automotive Sales Consultant™The most frustrating words the head of any organization can hear are “I quit.” You have taken the time to find and hire the right person and teach them your process and culture, only to be put in the position of starting all over again with someone you haven’t even found yet.Why do you think employees…Continue
(from the Detroit News) Washington— Only one small car out of 12 — BMW’s Mini Cooper Countryman — earned a “good” rating earning from the Insurance Institute for Highway Safety in its latest round of tough, new front-end crash testing.The latest testing marked the first time electric cars have been subjected to the challenging…Continue