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IC. Collins posted discussions
7 hours ago
Brian Bennington commented on sara callahan's blog post Vendors: Don’t Be So Darn Annoying!
"Hi Sara, It's good to see you're posting here, too.  Don't know if you know it or not, but they've released another "Sharknado" movie.  However, I won't be reading or commenting on any more of your posts,…"
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Trent Nichols updated their profile
yesterday
Brian Bennington replied to Mark Dubis's discussion Future Headline: Disney and Google Partner to Buy 100 Auto Dealerships
"Having taken the opportunity to call Mark Dubis directly after Sharon Hill "lambasted" me for expressing my rather caustic opinion, I put on my best "unjerkyness" face and had an excellent exchange with him.  As to the…"
yesterday
Linda Webber and Mike Elliott are now friends
yesterday
steven chessin commented on Richard Holland's blog post Sometimes It’s Better To Cut Your Losses
"Automotive customer retention is not as black-and-white as cable service "But Sir, the factory lease forgiveness program is your only lifeboat !" You are 30k over the miles, bad carfax, and need a two-grand engine repair ! "The…"
yesterday
Jay Prassel replied to Mark Dubis's discussion Future Headline: Disney and Google Partner to Buy 100 Auto Dealerships
"Mark, I think your point to this whole post was to get us all thinking about how we, and our dealer clients, can improve the whole experience. I enjoyed it and t least I wasn't the one to light it up here......."
yesterday
Jay Prassel commented on Richard Holland's blog post Sometimes It’s Better To Cut Your Losses
"I had a similar experience about a month ago when I was trying to sign up for a TV service, but it wasn't Comcast. I knew exactly what "package" I wanted and tried to order new service. Rep: Have you had Direct TV before?Me:I want the…"
yesterday
Sharon Hill commented on Richard Holland's blog post Sometimes It’s Better To Cut Your Losses
"This is SO not a Comcast-only experience. When I try to cancel via a company site and it says I must call to do so I know i'm going to be headed to a retention specialist. I first email - nope, not calling. don't have time. This is my…"
yesterday
Richard Holland's blog post was featured

Sometimes It’s Better To Cut Your Losses

I am sure many of you have heard about the recent customer service debacle involving Comcast over the past week. In case you aren’t familiar with what happened, a customer called into their service center attempting to cancel his service after almost a decade. He…See More
yesterday
Mike Elliott posted a discussion

Be Prepared for the Shift in Car Buying

(From AutomotiveDigest.com)      As car shop­pers increase the use of the Inter­net to pre­pare for their “buy”, alert deal­ers are using every com­mu­ni­ca­tions tool pos­si­ble includ­ing tex­ting & chat to con­nect and con­vert leads to sales. Dealer sales must now really be pre­pared to han­dle this new con­sumer who knows what they want.  Take less than two min­utes to see and hear how Scott Pech­stein of Auto­by­tel tells you how to use “mouse­traps” to cre­ate avenues of…See More
yesterday
Timothy Marvel posted a status
yesterday
IC. Collins posted discussions
Saturday
Tyler Larson updated their profile
Saturday
Mike Vogel updated their profile
Saturday
steven chessin commented on Rebecca Kon's blog post Your Dealership's Staff Wants a Culture of Appreciation
""Thanks for reading, Larry and Steven! :-)" exactly my point - civilized people do it naturally"
Friday
Profile IconLinda Webber, Jody, nicolas james vignau and 1 more joined DealerELITE.net
Friday
Rebecca Kon commented on Rebecca Kon's blog post Your Dealership's Staff Wants a Culture of Appreciation
"Steven, I agree - naps are calorie free and so much better for you!Yes Larry! It can be the smallest gesture, but it can make a difference in a big way!Thanks for reading, Larry and Steven! :-)"
Friday
DealerELITE's blog post was featured

So You Think You Could Sell Cars? Take The Car Sales Challenge

Did you ever wonder if you would be good at selling cars in today's market?Does the sales applicant in front you have the traits needed to succeed in Sales at your dealership ?Why do some Sales Consultant's succeed when others don't?  Now you have an opportunity to find out! dealerElite  searched for and found the World's Most Effective Sales Aptitude Assessment.   All dE members and their friends now have the opportunity to use "The Car Sales Simulator" until the end of The Month . Take the…See More
Friday
DealerELITE commented on Stan Sher's blog post Increase After Sale Product Penetration Through Automotive Guest Relations (BDC)
"Stan thank you for sharing"
Friday

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TOP Featured Blogs

Fill the Gaps in Lead Generation with Chat

One of the most disturbing trends we're seeing on dealer websites is when they use chat areas as another contact form. It's true that chat is a way to generate leads, but when collecting contact information is the primary goal, the whole point of chat is missed.

Here are some things that we have…

Sometimes It’s Better To Cut Your Losses

I am sure many of you have heard about the recent customer service debacle involving Comcast over the past week. In case you aren’t familiar with what happened, a customer called into their service center attempting to cancel his service after almost a…

Increase After Sale Product Penetration Through Automotive Guest Relations (BDC)

What?

It is time to talk about the F&I department in the dealership and how the BDC (GRC) department can help improve product penetration. The typical discussion with regards to business development is always about lead handling and appointments. The BDC discussion is one that can go on for hours…

What's the NEW TOP Reason Women Buy?

Today's Women’s Wednesday we are focusing on the new top reason women are buying from their sales advisor. Trust has always trumped price when it comes to buying from a sales advisor, but now, in our latest mid-year #bigdata report directly from women's reviews, “trust” no longer has the top spot.

R-E-S-P-E-C-T! Aretha Franklin couldn’t define it better. Respect is now the #1 prerequisite to trust in the formula to selling to women.

The top 5 reasons women buy from their sales…

Blog Posts

You spend how much on coffee?

Posted by Paul Potratz on July 25, 2014 at 12:37pm 0 Comments

You can't expect to see an increase in overall sales if you're afraid to put money towards your advertising budget. Freeing up budget is easier than it sounds, especially if you know how your current allocation of funds should be laid out.

On this week's…

Continue

The Top Ten Auto News Stories of the Week: July 19 - 25

Posted by Rebecca Kon on July 25, 2014 at 10:08am 0 Comments

We love bringing you the top news stories and blogs for the auto industry each week! Staying up with the trends and changes in the industry and car buyer behavior makes our business better, and we know it can really revolutionize yours too! So enjoy these articles and pat yourself on the back for…

Continue

Fill the Gaps in Lead Generation with Chat

Posted by jeff sterns on July 25, 2014 at 2:00am 0 Comments

One of the most disturbing trends we're seeing on dealer websites is when they use chat areas as another contact form. It's true that chat is a way to generate leads, but when collecting contact information is the primary goal, the whole point of chat is missed.

Here are some things that we have…

Continue

Sometimes It’s Better To Cut Your Losses

Posted by Richard Holland on July 24, 2014 at 9:48am 3 Comments

I am sure many of you have heard about the recent customer service debacle involving Comcast over the past week. In case you aren’t familiar with what happened, a customer called into their service center attempting to cancel his service after almost a…

Continue

Increase After Sale Product Penetration Through Automotive Guest Relations (BDC)

Posted by Stan Sher on July 23, 2014 at 2:40pm 3 Comments

What?

It is time to talk about the F&I department in the dealership and how the BDC (GRC) department can help improve product penetration. The typical discussion with regards to business development is always about lead handling and appointments. The BDC discussion is one that can go on for hours…

Continue

BLACK BOOK ADDS ANIL GOYAL TO EXECUTIVE TEAM

Posted by Black Book on July 23, 2014 at 2:35pm 0 Comments

Black Book announces the addition of Anil Goyal to its executive team serving as Vice President of Analytics and Strategic Relationships. Best known for providing timely, independent and accurate vehicle valuation data, the addition of Mr. Goyal enables Black Book to broaden its reach into data and trend analysis for customers in a variety of leading industries.



Mr. Goyal comes to Black Book with a deep background in strategy and has held a number of senior positions in the…

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TOP Featured Discussions

6 Infallible Ways to Earn Respect

BY GEOFFREY JAMES ~ Edited by I.C. Collins

There's no management tool more important than respect. Here's how to make sure you're getting it.

Business may be all about money, but the currency that's traded inside every organization is respect.

If you command respect, people listen when you talk and take action when asked. If you don't command respect, well, everyone's just laughing behind your back.

Contrary to popular…

‘Google My Business’ Is Improving How Local Automotive Dealerships Understand and Connect with Customers

Google has announced its new streamlined approach for businesses to easily manage their digital presence within Google’s search engine, Google+ and Google Maps . This new update offers businesses one logical dashboard where they can easily manage and update information such as their address, phone numbers, store hours, etc., as well as share content and photos, and read and respond directly to reviews.

Google My Business also includes the ability…

Are You Committed To Your Future

We love the stories of the average person who gets in the automotive sales industry and makes $100,000 their first year.

The problem is these stories and these individuals are the exception, not the rule.

They end up reinforcing the "get rich quick" easy money mentality. A newbie starts and after a week or two starts questioning why he isn't making a "boatload" of money yet.

He's frustrated because he's made the exceptional, rare case…

Buyers are Liars. 17 Fibs that Buyers Tell

"Buyers are Liars" is a favorite phrase of a Sales VP I know, and she's RIGHT! (Here's a funny article  from a posting on Motor Trends Blog)

One afternoon I upped (approached) a man in the Trucks Department. I'll call him Mr. Hawthorne. He was wandering around with his son, looking at the brand-new Gargantuan Crew Cabs. He told me he was just killing time while his oil was being changed.…

6 Tips to Auditing Your Business’s PPC Campaigns

Whether you’re building your own PPC campaigns or working with a PPC vendor or agency, it’s important for business owners to understand how to evaluate their AdWords campaigns. To help you ensure you’re getting the most out of your campaign, and provide some guidelines to assess your efforts, here are the six most important steps of conducting a PPC audit:

Campaign Structure

A well-structured campaign enables you customize ad copy, landing pages, keywords and…

Forum

6 Infallible Ways to Earn Respect

Started by IC. Collins in dealerELITE Professional Experience on Tuesday. 0 Replies

BY GEOFFREY JAMES ~ Edited by I.C. CollinsThere's no management tool more important than respect. Here's how to make sure you're getting it.Business may be all about money, but the currency that's traded inside every organization is respect.If you command respect, people listen when you talk and take action when asked. If you don't command respect, well, everyone's just laughing behind your back.Contrary to popular belief, a fancy job title never commands respect. In fact, there are six, and…Continue

Buyers are Liars. 17 Fibs that Buyers Tell

Started by Mike Elliott in Sales Forum. Last reply by Paul Schnell on Thursday. 2 Replies

"Buyers are Liars" is a favorite phrase of a Sales VP I know, and she's RIGHT! (Here's a funny article  from a posting on Motor Trends Blog)One afternoon I upped (approached) a man in the Trucks Department. I'll call him Mr. Hawthorne. He was wandering around with his son, looking at the brand-new Gargantuan Crew Cabs. He told me he was just killing time while his oil was being changed. We started to chat and the next thing you know we're test-driving a new truck. Mr. Hawthorne really seemed to…Continue

Tags: management, car, negotiation, dealership, sales

dealerElite's Exclusive Interview with Jim Ziegler

Started by DealerELITE in DealerELITE Interviews. Last reply by Glenn Pasch on Thursday. 19 Replies

An Exclusive Interview with Jim Ziegler dE gets one-on-one, down and dirty, with the Alpha Dawg DealerElite: What motivates Jim Ziegler? Ziegler: My life and business is all about relationships Chris. I have a philosophy that the most powerful people on Earth are those people that influence the most other people. The power of influence is magnified by the number of relationships a person can manage with the…Continue

Tags: dawg, internet, alpha, ziegler, jim

‘Google My Business’ Is Improving How Local Automotive Dealerships Understand and Connect with Customers

Started by Mike Elliott in Social Media and Reputation Management. Last reply by Mike Elliott on Tuesday. 2 Replies

Google has announced its new streamlined approach for businesses to easily manage their digital presence within Google’s search engine, Google+ and Google Maps . This new update offers businesses one logical dashboard where they can easily manage and update information such as their address, phone numbers, store hours, etc., as well as share content and photos, and read and respond directly to reviews.Google My Business also includes the ability to access Google+ Insights reports, which have…Continue

Tags: Dealership, marketing, plus, Google, D'Andrea

Are You Committed To Your Future

Started by IC. Collins in dealerELITE Professional Experience. Last reply by DealerELITE on Wednesday. 1 Reply

We love the stories of the average person who gets in the automotive sales industry and makes $100,000 their first year.The problem is these stories and these individuals are the exception, not the rule.They end up reinforcing the "get rich quick" easy money mentality. A newbie starts and after a week or two starts questioning why he isn't making a "boatload" of money yet.He's frustrated because he's made the exceptional, rare case his yardstick, instead of learning the truth about how much…Continue

Future Headline: Disney and Google Partner to Buy 100 Auto Dealerships

Started by Mark Dubis in Automotive Industry Future - Predictions. Last reply by Brian Bennington yesterday. 15 Replies

This article originally appeared on Driving Sales but  I wanted to share it with the Dealer Elite community. (I recently entered a time warp which took me two years into the future.  While there I read this article in the March 2016 issue of Automotive News.) 9:45 am U.S. ET | March 15, 2016 This week Google and The Walt Disney Company announced their partnership to establish a new company, Disney Motorcars, which has agreed to purchase 100 new car dealerships in five states.  They plan on…Continue

Are Your Sales Reps Responding Fast Enough?

Started by Elizabeth Ayala in Dealer Forum on Thursday. 0 Replies

Autofusion has a solution! Several in fact - TextExpress allows clients and potential buyers to text your dealership, tracks the conversation, and pushes all data into the CRM. Finally, you can communicate the way your buyers do.The second is our LeadVault quick response system that we use in the office. When a lead form is filled out, I get a text message on my cell with a link to claim the lead. If I am the first rep to click the link, I receive the lead details and I can call, text, or email…Continue

Tags: buyers, sales, potential, site, web

Be yourself

Started by IC. Collins in dealerELITE Professional Experience on Saturday. 0 Replies

Until your prospects can see how your offer brings value to them personally, it’s just another vague statement they see every day. Your prospects don’t care about your business opportunity. They are seeking SOLUTIONS to their problems. You must educate your prospects in the way that moves them to acquire the Products or Services you are promoting.  From your friends TechAutoCareers.com® ~ Automotive Sales Improvement  Remember, its’ not about the Product but HOW the Product is delivered. The…Continue

AutoBlog News Feed

Jaguar teaches Mena Suvari and Sebastian Stan how to drive the F-Type

Filed under: , , , ,

Jaguar F-Type Coupe R at the Circuit of the Americas

Automakers conduct driver training programs on racing circuits around the world for a variety of participants: journalists, customers, even celebrities. And at a recent session of the Jaguar Performance Driving Academy at the Circuit of the Americas in Austin, Texas, the Leaping Cat marque had a couple of the Hollywood types in the paddock.

In addition to the various (evidently well-heeled) members of the public, learning how to pilot the new F-Type Coupe R on the track this time around were actors Sebastian Stan and Mena Suvari. You might recognize Stan from his roll as Bucky Barnes in the Captain America movies and Suvari from such red, white and blue favorites as American Beauty and the American Pie franchise, but both got a first-hand taste of one of Britain's finest courtesy of Jaguar.

So how did it go? Well, as one of the less-famous participants put it, it was #awesomesauce." We couldn't possibly reproduce in words her enthusiasm in person and on camera, so you'll just have to watch the video below to see for yourself.

Continue reading Jaguar teaches Mena Suvari and Sebastian Stan how to drive the F-Type

Jaguar teaches Mena Suvari and Sebastian Stan how to drive the F-Type originally appeared on Autoblog on Sun, 27 Jul 2014 19:59:00 EST. Please see our terms for use of feeds.

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1. IC. Collins

Midland, TX, United States

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Easton, PA, United States

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Las Vegas, NV, United States

5. Stan Sher

Cherry Hill, NJ, United States

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Dave's Corner

Automotive News - Dealers

Honda pushes dealers for buyers' signatures on airbag liability

"I understand that if this used car I'm buying is in a crash, the airbag could kill me." That's the gist of a document that American Honda Motor Co. wants its dealers to require buyers of certain 2001-11 used Honda and Acura vehicles to sign.

Ford, Ram quarrel over heavy-duty pickup towing title

Ford Motor Co. is threatening legal action if Ram keeps claiming that its pickups offer "best-in-class" towing. Ram's response? In so many words, it's telling Ford to go pound sand.

Asbury to double pace of acquisitions

Asbury Automotive Group Inc. aims to double its acquisition pace during the next 18 months.

AutoTrader, Manheim rebrand under 1 entity

Manheim and AutoTrader Group, a collection of digital automotive marketing and software companies, are now part of Cox Automotive, according to signage and employees representing the various properties at a recent trade show in Florida.

Recent National Job Listings

1. IC. Collins

Midland, TX, United States

2. DealerELITE

Easton, PA, United States

3. Mike Elliott

Washington, DC, United States

4. Richard Holland

Las Vegas, NV, United States

5. Stan Sher

Cherry Hill, NJ, United States

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Wards Auto Dealer News Feed

U.S. Census Bureau Daily Feature for July 28

http://photos.prnewswire.com/prnc/20110428/DC91889LOGO WASHINGTON, July 28, 2014 /PRNewswire-USNewswire/ -- Following is the daily "Profile America" feature from the U.S. Census Bureau: FIRST CAR AD Profile America — Monday, July 28th.

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MINI TAKES THE STATES Motors Across The Country With High-Flying Send-Off From Tony Hawk

http://photos.prnewswire.com/prnc/20140728/130495 WOODCLIFF LAKE, N.J., July 27, 2014 /PRNewswire/ -- Motorers, start your engines!  MINI TAKES THE STATES (MTTS) 2014 is now underway.

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No. 93 Dodge Viper SRT GTS-R Captures GTLM Win at Brickyard Grand Prix

http://photos.prnewswire.com/prnc/20140726/130473 INDIANAPOLIS, July 26, 2014 /PRNewswire/ -- SRT (Street and Racing Technology) Motorsports teammates Kuno Wittmer and Jonathan Bomarito co-drove to a major victory in the No.

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Automotive News - Breaking News

Porsche is dropping base Cayenne

Porsche is dropping -- at least for now -- its base-model Cayenne, which had started at $50,595.

Ford, Ram quarrel over heavy-duty pickup towing title

Ford Motor Co. is threatening legal action if Ram keeps claiming that its pickups offer "best-in-class" towing. Ram's response? In so many words, it's telling Ford to go pound sand.

GM moved faster to fix larger cars

General Motors treated isolated reports of flimsy ignitions in its mid-sized, full-sized and luxury cars more urgently than similar but far more voluminous complaints about the less profitable Chevrolet Cobalt and Saturn Ion, documents GM submitted...

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