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Latest Activity

Brian Bennington commented on Kristopher Hampton's blog post Why do we Offer Coupons?
"While you personal photo looks mighty "satanic," your post is short, sweet and to the point.  Some might even call it "angelic."  Noting your bio lists you as a trainer for service advisors, you know a lot more about…"
1 hour ago
Brian Bennington commented on Robert Joseph Walker's photo
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Robbie

"Finally! A post that gets right to the point and makes great sense.  However, you might consider having that tux cleaned and then burned.  (Just kidding!)  But, just know I'm biting my hand real hard to keep from writing…"
3 hours ago
Mike Elliott posted a discussion

What Comes First: The Sale or the Financing?

There are a lot of mysteries in life. What happened to the lost city of Atlantis? Does Bigfoot really exist? Who shot JFK? For car dealers, unlocking the secret to sales and financing isn’t science fiction, but it can be cause for good debate. Is it best to sell the car and then find the financing, or secure the financing and then find the right car? The answer is a little of both.When a customer comes to you looking to make a purchase there are a lot of things that happen almost…See More
6 hours ago
steven chessin commented on Brian Cox's blog post Don’t Get Distracted by Gadgets and Gizmos: Master the Basics to Succeed
"Brian - when I was a kid playing ball with my friends in our driveway my mom would ask me if I had offered my friends a cold drink and something to eat ?  If I said "No" she would say, "Were you brought-up in a…"
8 hours ago
IC. Collins posted discussions
8 hours ago
Mike Stoner posted a blog post

She Showed Me Hers. Now She Wants To See Mine.

Her’s was a 7. She told me it’s what she would rate it. Now it was up to me to convince her mine was a good solid 10. I knew it shouldn’t be too difficult because she told me it was what she was wanting soon after we met.It was a new F-150 she was after. Not just any F-150. She wanted a 4X4 Supercab with a long bed. That wasn’t impossible but it may as well be since less than 2% of production was Supercab Long Bed.We headed across the lot toward the trucks. I knew she would have to get focused…See More
8 hours ago
fred berzunza commented on Brian Cox's blog post Don’t Get Distracted by Gadgets and Gizmos: Master the Basics to Succeed
"Thanks Jason: Great post by Brain Cox sometimes the hardest thing to do as a manager is to draw that line in the sand and decide whether your going to truly embrace technology and modify your sales process accordingly or fall victim to the changes.…"
10 hours ago
Chuck Scalies posted a blog post

What should you measure in F&I

1. F&I Product Sales by SalespersonIn most dealerships, a clear division of duties exists between the salesperson and the F&I manager. However, a salesperson’s actions on the dealership lot, telephone and showroom floor play an essential role in the success of the dealership’s financing and protection product sales. How the salesperson manages the interaction between the customer and the F&I professional has a major impact on the ability to finance the purchase as well as sell…See More
19 hours ago
Benjamin Sherry and Mike Elliott are now friends
yesterday
Benjamin Sherry is now a member of DealerELITE.net
yesterday
Jim Radogna's blog post was featured

Think Compliance Isn’t Your Problem? Think Again

News broke recently about 5 dealership employees that were arrested and face federal charges of conspiracy, bank fraud, wire fraud, and aggravated identity-theft. This brings the total to 7 employees at the same dealership who have been indicted so far this year. Not very pretty.Now you may be thinking that these…See More
yesterday
Jim Radogna commented on Jim Radogna's blog post Think Compliance Isn’t Your Problem? Think Again
"Sorry, that's jim@dealercomplianceconsultants.com."
yesterday
Jim Radogna commented on Jim Radogna's blog post Think Compliance Isn’t Your Problem? Think Again
"Thanks Brian for your kind words and very entertaining feedback! You make a good point about the "old" school perhaps not really being that "old". I see you're a SoCal guy like myself. Not a bad place to be this week!…"
yesterday
Jim Radogna commented on Jim Radogna's blog post Think Compliance Isn’t Your Problem? Think Again
"Thanks Tom. You're so right. Back in my dealership days, I too unwittingly participated in a number of nefarious activities for exactly the reasons you pointed out. In fact, as a sales manager in the late 90s, our Finance Director offered a…"
yesterday
Tom Gorham commented on Jim Radogna's blog post Think Compliance Isn’t Your Problem? Think Again
"Great post, as usual Jim.  Rather chilling for those who think they are just doing their job as told to them by their managers or "trainers" and those who say "Every one else does it, why shouldn't I?"  As the…"
yesterday
IC. Collins posted discussions
yesterday
Brian Bennington commented on Jim Radogna's blog post Think Compliance Isn’t Your Problem? Think Again
"Howdy President Jim,  (Saying that to myself, it sure has a better ring to it than "President Barack.)  After reading a post and before commenting, I usually go to the author's bio and that's where I learned you were the…"
Saturday
Dave Anderson commented on Dave Anderson's blog post Remember: “It’s the Culture, Stupid!”
"Thanks for the reply Michael, and happy to hear you enjoyed the article. Welcome to an incredible industry, and please know this: because so many still do things poorly, it's never been easier to stand out by being professional, knowledgeable,…"
Friday
Michael Jordan commented on Dave Anderson's blog post Remember: “It’s the Culture, Stupid!”
"Hi Dave! I am relatively new to the automotive industry and I have been surprised by how the dealerships run or are managed. I recently asked someone from CAR LOT RESCUE if a dealership is managed well, Do they tend to perform better? He kind of…"
Friday
Joshua Takahashi commented on Dave Anderson's blog post Remember: “It’s the Culture, Stupid!”
"Great article! I am passing this along to others."
Friday

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TOP 5 Videos This Week

1. It is All Because of Me

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2. Sales Tip #10 Never Unemployed Again

Added by Jeff Cowan on November 12, 2014

TOP 5 Photos This Week

1. Robbie

Added by Robert Joseph Walker on November 20, 2014

2. download

Added by Kristopher Hampton on November 20, 2014

 

Top Content of the WEEK 

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Motivational | Educational | Inspirational

TOP Featured Blogs

Dialing for Dollars: Cold Calling Secrets

I conduct follow up training classes for salespeople that deliver less than 8 units for the month. Out of some 130 salespeople in our organization last month we had 28 that missed the mark. In previous classes I’ve conducted training on various parts of the steps to the sale, overcoming objections, and closing techniques.

This month I decided to drill down…

Think Compliance Isn’t Your Problem? Think Again

News broke recently about 5 dealership employees that were arrested and face federal charges of conspiracy, bank fraud, wire fraud, and aggravated identity-theft. This brings the total to 7 employees at the same dealership who have been indicted so far this year. Not very pretty.…

When An Apology Isn’t An Apology

Regardless of how hard you work to ensure that your customers have an excellent experience, mistakes happen. No doubt you’ve had customers complain about something – it took too long for their vehicle to be serviced, there was a miscommunication in pricing during the sale, or a general failure…

Remember: “It’s the Culture, Stupid!”

Many dealerships have an unhealthy addiction to silver bullets, contests, quick fixes and an array of flavors of the month in an attempt to improve behaviors. These efforts range from the monthly spiff on demos or write-ups, to weekend “slasher sales”, to “we’re firing the bottom guy on the board this month”, to the latest twenty-group best-idea bandwagon, and the like. While versions of the aforementioned examples can play a role in bringing a short-term burst of adrenaline, or a…

Five Essential Strategies to Sustaining a Productive Sales Department

http://autosuccessonline.com/news/blog/625-spotlight-joe-clementi

 

Dealing with today's informed customers is as challenging as any time in history. Information is readily available as dealerships around the country lean on the Internet to compete for market share.

Third-party Websites acting as consumer advocates continue to compete for the attention of the Web-savvy…

Blog Posts

She Showed Me Hers. Now She Wants To See Mine.

Posted by Mike Stoner on November 23, 2014 at 3:06pm 0 Comments

Her’s was a 7. She told me it’s what she would rate it. Now it was up to me to convince her mine was a good solid 10. I knew it shouldn’t be too difficult because she told me it was what she was wanting soon after we met.

It was a new F-150 she was after. Not just any F-150. She wanted a 4X4 Supercab with a long bed. That wasn’t impossible but it may as well be since less than 2% of production was Supercab Long…

Continue

What should you measure in F&I

Posted by Chuck Scalies on November 23, 2014 at 4:32am 0 Comments

1. F&I Product Sales by Salesperson

In most dealerships, a clear division of duties exists between the salesperson and the F&I manager. However, a salesperson’s actions on the dealership lot, telephone and showroom floor play an essential role in the success of the dealership’s financing and protection product sales. How the salesperson manages the interaction between the customer and the F&I professional has a major impact on the ability to finance the purchase as well as…

Continue

Do You Meet The Standards?

Posted by Paul Potratz on November 21, 2014 at 2:41pm 0 Comments

Why Google Says You Need To Go Mobile



If you aren't mobile friendly, you may want to think about getting a mobile platform. Google ran A/B testing last month that will impact your mobile traffic.



This week on Hard Facts, learn about this new tool that could deter potential customers from clicking on your links if they're searching…

Continue

The Top Ten Auto News Stories of the Week: November 15 - 21

Posted by Rebecca Kon on November 21, 2014 at 2:18pm 0 Comments

Happy Friday, Auto Dealers!

Are you ready to read the top automotive news and blogs from around the Web? We have some really interesting topics for you today, including: Toyota’s hydrogen fuel cell car, NADA’s Sales Forecast for 2015, 3 ways dealers are connecting with the modern…

Continue

Unique Selling Proposition

Posted by Chuck Scalies on November 21, 2014 at 7:36am 0 Comments

What are you doing to showcase your dealership Unique Selling Proposition?

Many dealerships in the country have something they hang their hat on.  Something they feel separates them from the competition. These are known as unique selling propositions or USP's.   

Your dealership may offer:

·        Complimentary car…

Continue

Dialing for Dollars: Cold Calling Secrets

Posted by Scott Klein on November 20, 2014 at 11:00pm 0 Comments

I conduct follow up training classes for salespeople that deliver less than 8 units for the month. Out of some 130 salespeople in our organization last month we had 28 that missed the mark. In previous classes I’ve conducted training on various parts of the steps to the sale, overcoming objections, and closing techniques.

This month I decided to drill down…

Continue

Think Compliance Isn’t Your Problem? Think Again

Posted by Jim Radogna on November 20, 2014 at 10:12pm 5 Comments

News broke recently about 5 dealership employees that were arrested and face federal charges of conspiracy, bank fraud, wire fraud, and aggravated identity-theft. This brings the total to 7 employees at the same dealership who have been indicted so far this year. Not very pretty.…

Continue

Why do we Offer Coupons?

Posted by Kristopher Hampton on November 20, 2014 at 1:00pm 1 Comment

I hear from Advisors all over the country that fear coupon drops in the mail.  This is not a negative thing.  It is a very positive way to build your client base.

 Dealerships spend a lucrative amount of money to drop coupons.  Advisors need to be encouraged and informed about all chances to win clients back.  It's called "Planting the seed".  Blow clients away with consistent processes of excellent customer service and new levels of Profitability will be…

Continue

TOP Featured Discussions

Girls Grasp Negotiation Tactics When We Show Them How

By : Molly Fletcher


Shared: From your friends TechAutoCareers.com® the online resource for the Automotive Sales Consultant


I’ve always treasured time with my three girls, especially knowing that in our society, daughters can have a hard time claiming their own unique voices to ask for what they…

How 2 Minutes Can Set You Up for a Successful Day

BY ARIANA AYU


We all occasionally have hectic, frantic, crazy days. This 2-minute technique can reset your day for success and serenity.


Shared: From your friends TechAutoCareers.com® the online resource for the Automotive Sales Consultant


Have you ever…

The HIGHEST ROI process ever is also the least implemented

The most important process COACHING

 

*5 Point Strategy to grow your own coaches

 

Coaching = A training or development process

 

    At virtually every dealership in America we routinely promote our top sales associates into management. We promoted them because…

McKinsey Projects Autonomous Cars and Car-sharing. What Does It Mean for Dealers?

McKinsey Quarterly: A road map to the future for the auto industry

McKinsey is projecting a very different automobile market in the not-too-distant future. Are dealers and manufacturers ready?

Do you price according to your competitors' pricing?

I know that's probably a bit of a naive question, but if you're pricing for what the market will bear, what help do you turn to for that? What product? What is out there besides VinSolutions? Or are you less interested in what your competitors are asking than in what you must price it at to make a profit?

Additionally, who is your competitor? Do you consider only those geographically nearby or are you starting to think about the Carvana's and Beepi's of the online auto-sales…

Forum

The HIGHEST ROI process ever is also the least implemented

Started by Roger Williams in Dealer Forum. Last reply by Roger Williams Nov 10. 11 Replies

The most important process COACHING *5 Point Strategy to grow your own coaches Coaching = A training or development process     At virtually every dealership in America we routinely promote our top sales associates into management. We promoted them because they demonstrated the ability to sell cars at a high level. Selling cars at a high level as an individual is a totally different skill set than coaching a team to perform at a high level. The two skills are actually quite opposite. Typically…Continue

Tags: #Winning, #Developing, #Coaching

It's Time to Pivot Customer Service

Started by IC. Collins in dealerELITE Professional Experience on Thursday. 0 Replies

By : Frank EliasonShared: From your friends TechAutoCareers.com® the online resource for the Automotive Sales ConsultantLet's start off with a very basic question, why do you contact a Customer Service department? For most of us it is certainly not because we have a desire to. The fact is that often the need for Customer service…Continue

3 Opening Remarks to Use on Your Next Sales Call

Started by IC. Collins in dealerELITE Professional Experience yesterday. 0 Replies

BY JOHN BRANDON@JMBRANDONBBHere are three ideas for how to start your next sales call. Use them to spark interest in the conversation.Shared: From your friends TechAutoCareers.com® the online resource for the Automotive Sales ConsultantFor those who make frequent sales calls, it can be hard to stay creative--especially if you make…Continue

An Almost Foolproof Way to Achieve Every Goal You Set

Started by IC. Collins in dealerELITE Professional Experience yesterday. 0 Replies

BY JEFF HADEN@JEFF_HADENStep One: Stop focusing on the actual goal.Shared: From your friends TechAutoCareers.com® the online resource for the Automotive Sales ConsultantI love setting goals.Unfortunately, my goals don't always love me back.I've tried using silence to accomplish a goal, and I've tried to sneak up on big goals, and…Continue

"Four Pillars of Success."

Started by IC. Collins in dealerELITE Professional Experience on Saturday. 0 Replies

Success begins with knowing who you are.Shared: From your friends TechAutoCareers.com® the online resource for the Automotive Sales ConsultantSuccessful sales consultants owe their achievements to "four pillars of success.""Although these pillars sound simple, they are quite hard to execute consistently,""Without…Continue

Girls Grasp Negotiation Tactics When We Show Them How

Started by IC. Collins in dealerELITE Professional Experience on Thursday. 0 Replies

By : Molly FletcherShared: From your friends TechAutoCareers.com® the online resource for the Automotive Sales ConsultantI’ve always treasured time with my three girls, especially knowing that in our society, daughters can have a hard time claiming their own unique voices to ask for what they need and want. It’s hard for any of us…Continue

Changes Are Coming to Customer Service in 2015...Are You Ready?

Started by IC. Collins in dealerELITE Professional Experience on Thursday. 0 Replies

By : Thomas LairdShared: From your friends TechAutoCareers.com® the online resource for the Automotive Sales Consultant"The customer experience is the next competitive battleground."We are at a crossroads when it comes to how organizations are beginning to handle customer interactions and service. I will go so far as to say that…Continue

What Comes First: The Sale or the Financing?

Started by Mike Elliott in F&I Forum 6 hours ago. 0 Replies

There are a lot of mysteries in life. What happened to the lost city of Atlantis? Does Bigfoot really exist? Who shot JFK? For car dealers, unlocking the secret to sales and financing isn’t science fiction, but it can be cause for good debate. Is it best to sell the car and then find the financing, or secure the financing and then find the right car? The answer is a little of both.When a customer comes to you looking to make a purchase there are a lot of things that happen almost…Continue

Tags: dealership, management, F&I, financing, sales

AutoBlog News Feed

Video: Watch this Chinese stunt driver parallel park with only 3 inches to spare

Filed under: , , ,

Parallel Parking Video

Whenever this writer thinks of fancy parking jobs, we go straight to Buddy Love singing Strokin' in a red Dodge Viper he slides into a tiny space in The Nutty Professor. But after watching the video above, we might have to start thinking about Han Yue, who broke the world record for getting into the tightest parallel parking space. The previous record was set in July 2013 by Alastair Moffatt, who had 3.4 inches to spare between his car and those around. Yue used a Mini Cooper at the China Drift Championship in Chongqing, China, to shrink that gap to 3.15 inches.

That gave Yue two world records at the same event: the day before, he used a BMW M4 to set the world record for doing the most donuts around a car driving on two wheels. Which, frankly, we didn't even know was a competitive thing...

Continue reading Watch this Chinese stunt driver parallel park with only 3 inches to spare

Watch this Chinese stunt driver parallel park with only 3 inches to spare originally appeared on Autoblog on Sun, 23 Nov 2014 19:00:00 EST. Please see our terms for use of feeds.

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TOP 5 Contributing Members This Week

1. IC. Collins

Midland, TX, United States

2. Dave Anderson

Agoura Hills, CA, United States

3. Kristopher Hampton

Destin, FL, United States

4. Jim Radogna

San Diego, CA, United States

5. Mike Elliott

Washington, DC, United States

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Automotive News - Dealers

How the stars aligned with Chrysler brands

How did Chrysler decide which star fit best with which auto brand? Marissa Hunter, director of global brand advertising and head of Ram Truck brand advertising, laid it out like this.

Chrysler blitzes American Music Awards with Fergie, Imagine Dragons, others

Chrysler on Sunday night launched an ad blitz during the American Music Awards that linked five of its brands to A-list recording artists in spots that co-promoted both the vehicles and Interscope singles.

Study slams CFPB's proxy methodology

The statistical method the Consumer Financial Protection Bureau uses to identify which consumers belong to minority groups correctly identified African-American borrowers only 24 percent of the time.

BMW, Mercedes gain in once-impregnable Korea

South Korea's car imports have leapt from 3 percent of sales a decade ago to 14 percent today as foreign brands led by Germany's BMW and Mercedes take advantage of a free trade deal to grow sales in a once impregnable market.

Recent National Job Listings

1. IC. Collins

Midland, TX, United States

2. Dave Anderson

Agoura Hills, CA, United States

3. Kristopher Hampton

Destin, FL, United States

4. Jim Radogna

San Diego, CA, United States

5. Mike Elliott

Washington, DC, United States

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Wards Auto Dealer News Feed

This is a Test Release

New Jersey, 22 Nov 2103  This is a Test Release This is a Test Release This is a Test Release This is a Test Release This is a Test Release This is a Test Release This is a Test Release This is a Test Release This is a Test Release This is a Test Release This is a Test Release...


Quand TAG Heuer fait danser Jenson Button avec des faucons

ABU DHABI, November 22, 2014 /PRNewswire/ --   Jenson Button, le pilote de formule 1 de McLaren Mercedes et ambassadeur de TAG Heuer, participe à un spectacle de fauconnerie sensationnel et dévoile la nouvelle montre Formula 1.   TAG Heuer, le fabricant de...

Cuando TAG Heuer hace que Jenson Button baile con halcones

ABU DHABI, November 22, 2014 /PRNewswire/ -- Jenson Button, piloto de Mclaren Mercedes Formula 1 y embajador de TAG Heuer, muestra un show impresionante de cetrería, y desvela el nuevo reloj Formula 1.   TAG Heuer, el fabricante avanzado de relojes de Suiza, conocido en...

Automotive News - Breaking News

Chrysler blitzes American Music Awards with Fergie, Imagine Dragons, others

Chrysler on Sunday night launched an ad blitz during the American Music Awards that linked five of its brands to A-list recording artists in spots that co-promoted both the vehicles and Interscope singles.

How the stars aligned with Chrysler brands

How did Chrysler decide which star fit best with which auto brand? Marissa Hunter, director of global brand advertising and head of Ram Truck brand advertising, laid it out like this.

Tesla, BMW in talks over batteries, light-weight parts, Musk says

Tesla Motors is in talks with BMW over a possible alliance in battery technology and light-weight components, Tesla CEO Elon Musk told a German weekly magazine.

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