For any business to grow be it a small scale or a large scale, there needs a team. Talking about the team it should consists of members that are quite experienced qualified and hold good knowledge in the field for which they…Continue
Added by knorr kendra on October 15, 2018 at 8:15am — No Comments
It hasn’t been that long ago that customers were only able to handle customer service issues in person or by phone. Now, of course, there are many options for customers including social media, chat or through reviews. What would you do if a customer were standing in front of you paying you a compliment? Hopefully, you…Continue
Added by Todd Smith on October 12, 2018 at 10:10am — No Comments
Arguably, one of the most important marketing channels any dealership has is their website. Think about it. How much money do you spend simply to get customers there? When you combine all marketing efforts including, but not limited to, SEO, SEM, some third-party listing sites and more, dealerships spend tens of…Continue
Added by Brett Sutherlin on October 12, 2018 at 10:20am — No Comments
A smooth-running car is always fun to ride, but a car that still breaks down on the street is no fun at all. If you find yourself with a car that always breaks down while on the way, then there are some things you should take note of.
Before a car breaks down while on the road like every other mechanical device, it would give a warning sign. Some folk doesn’t know these warning signs that a car that needs a car mechanic gives.…Continue
Added by Kate Westall on October 10, 2018 at 12:16am — No Comments
This week, Jeff discusses how to properly invite the customer back. If you simply give good service, it's not enough! You have to master the 6 areas of closing, and invite them back using the "Next Visit" word track. Stay tuned to hear the perfect role-play and scenario! Copyright 2018 Wm Jeff Cowan
Added by Jeff Cowan on October 4, 2018 at 12:00am — No Comments
FCRA--I know, it's a shock to realize that FCRA must be followed when conducting pre-employment background checks. Dealers should check that their process is compliant. I advise NOT relying on your background check company. They won't be paying your fines for your internal processes.
There is a recently published and updated Summary of Rights--See the video and get the new form. Don't have a needless and frankly silly lawsuit because of not following…
Added by Sandy Zannino on October 2, 2018 at 9:00pm — No Comments
JFK once said, "The best time to fix the roof is when the sun is shining," meaning don't wait for something bad to happen before making a change. The natural tendency in life is to wait for the bottom to fall out before making a change to improve our life - we wait for the heart attack, for the spouse to walk out, to be passed over or fired, and more. This episode shares areas of your life where you can't afford to wait if you want to get to game changer status. Listen to it and go fix the…Continue
Added by Dave Anderson on October 2, 2018 at 1:48pm — No Comments
It’s a steamy Friday morning in mid-September and Chris Saraceno has just returned from giving a presentation to over 600 students and faculty members at Holy Trinity School in Melbourne, Florida. The focus of his speech was about …Continue
Added by DealerELITE on October 2, 2018 at 4:44pm — No Comments
Excellent articles in this months CARBIZToday magazine
click the link below to read and sign up for your monthly Magazine …Continue
Added by DealerELITE on October 1, 2018 at 8:30pm — No Comments
The challenges posed by leading from the middle were framed well by John Maxwell who wrote, “One of the toughest things about being a leader in the middle of an organization is that you can’t be sure of where you stand. As a leader, you have some power and authority. You can make some decisions. You have access to some resources. At the same time, you lack power in other areas and if you overstep your authority, you can get yourself into real trouble. Unless you are the owner or CEO, your…Continue
Added by Dave Anderson on September 26, 2018 at 4:56pm — No Comments
Do your survey scores struggle from the delivery of the vehicle? Either you're rushed, they're rushed, or you don't know how to do it properly. To turn it around, practice Jeff's process of scheduling the delivery! Stay tuned to hear how to do it, and all the benefits of doing so. Copyright 2018 Wm Jeff Cowan
Added by Jeff Cowan on September 27, 2018 at 12:00pm — No Comments
Well well well. It has been a while since I have been on here but while on here, I wanted to share a real call that I took not too long ago.
Ever get the customer who tells you (after you FINALLY get them even on the phone) that "they aren't ready to come in" or "they are 6 months out".
Solid nuggets here.…
There are a plethora of training programs and trainers in the automotive industry many of which have different styles, advice, and opinions. Often, those opinions vary widely. While training is indeed something I advocate in dealerships both as an ongoing initiative and for new-to-the-industry employees (no…Continue
Added by Todd Smith on September 27, 2018 at 9:52am — No Comments
The 9 Best Back to College Reading Books
Summer's over – it's time to put down the beach reads and pick up something a little meatier. Whether it's back to school or back to the grind, fall is usually the time of year when we buckle down and focus. These are our favorite books to help launch you from classroom to boardroom. Do you have another title that didn't make…Continue
Added by DealerELITE on September 27, 2018 at 3:30pm — No Comments
When you’re at low water mark in your life, people try to rescue you by saying that the failure you’re experiencing doesn’t “define” you. And I get it; the idea is to try to isolate the failure-to treat it as a one-time event and not a life without the possibility of parole kind of…Continue
Added by Marsh Buice on September 27, 2018 at 8:34am — No Comments
This week, Jeff discusses a close that is most effective when the customer is saying no to something that is actually required or highly, highly recommended. This close will deliver a 80-90% closing ratio for any product or service. Stay tuned for a role play scenario! Copyright 2018 Wm Jeff Cowan
Added by Jeff Cowan on September 25, 2018 at 12:00pm — No Comments
Added by Joseph Cala on September 26, 2018 at 2:00pm — No Comments
David Lewis & Associates will be launching our #DLACrushITWednesday campaign to honor our partner’s female workforce, on the second Wednesday of every month.
Automotive dealerships typically employ 40-50 plus…Continue
Added by Lois Burak on September 26, 2018 at 12:00am — No Comments
Talk to anyone in any position in the car business and I bet they can tell you a story of a terrible First Day on the job. If you are reading this, you are probably in the car business and have your own story to tell.
So often, new employees arrive for their first…Continue
Added by Sandy Zannino on September 26, 2018 at 8:54am — No Comments