Featured Blog Posts (3,817)

How to Play a Poor Hand Well w/ Thomas Bryant

We can all get dealt a poor hand from time to time, but how you respond and choose to play it will either elevate you or devastate you. In this episode, Dave is joined by NBA center Thomas Bryant of the Washington Wizards, who describes his journey from being selected and released by the Los Angeles Lakers within a year, to moving on and setting records with the Washington Wizards! Applicable lessons for taking the things that appear to happen "to" you and using them to happen "for" you!…

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Added by Dave Anderson on June 11, 2019 at 11:02am — No Comments

Presenting Maintenance is Not a Choice, it’s a Responsibility!

-by Kristopher Hampton for AutoSuccess Magazine

How would your clients feel if, while leaving your store, someone shared that their advisor didn’t tell them about all of the maintenance recommendations for their vehicle? Do you think they would be mad, disappointed, surprised? Would they ever trust your store…

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Added by Sally Whitesell on May 31, 2019 at 12:02pm — 1 Comment

Tough It Out

Game changers know that unconditional performance is essential for becoming unstoppable. They don't just give it their all and bring the 8 key traits only when all is fine at home, or when they feel 100%, or when they've had a good night's sleep. They tough it out, and bring it all, whether they feel like it or not. In this episode Dave shares some thoughts and benefits to toughing it out and being an unconditional performer so you can invest in your character, your confidence, your…

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Added by Dave Anderson on May 29, 2019 at 10:53am — No Comments

Be the Coach Your People Deserve



Ken Blanchard called feedback the “breakfast of champions,” and rightfully so, because we all need feedback in order to grow and develop to our fullest potential. When done properly, coaching those on your team and giving them quality feedback is one of the highest return uses of your time; however, when it comes to giving feedback, many leaders today are more of a critic than they are a coach. They point out what’s wrong without offering the individual any coaching that would allow…

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Added by Dave Anderson on May 17, 2019 at 4:00pm — No Comments

Five Keys to Achieving Goals

There's a lot of information available today on goal setting, but an important and often overlooked component is alignment. There are certain things in your life that have to align with your goals, and if they don't, you'll fall short of reaching them. Here Dave shares 5 critical success factors of your life that need to be aligned with your personal goals, so you can set yourself up for success when it comes to goal attainment. Listen today and get on target at …

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Added by Dave Anderson on April 30, 2019 at 11:53am — No Comments

Leading with Level One Accountability

There are four levels of accountability in any organization, and within the departments of that organization. And while each department, and the organization itself, is normally a blend of all four levels depending on the time of the month, the leader of that department, and other factors, there is one level that will dominate. As I share the four levels, evaluate which most dominates the area you spend most of your time, and what steps can be taken to improve accountability there.…

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Added by Dave Anderson on April 19, 2019 at 12:09pm — No Comments

How are Women’s Brains Wired?

What Customers are Thinking in YOUR Dealership

When a woman shops at your dealership, do you know what she is thinking? Do you know what is important to her? While that may seem impossible, reports and data show surprising consistency…

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Added by Anne Fleming on April 3, 2019 at 4:00pm — No Comments

Chris Saraceno on the Get Ya Some Radio Show discussing the Theory of 5

"The auto industry can be such a great business," says Chris Saraceno. "But it also can be a life sentence."

What good is making a living if you're killing yourself to do it?

Today's guest on the…

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Added by Terry Lancaster on March 31, 2019 at 1:00am — No Comments

Write Service Podcast: Episode 62- Steps to Making Your Day Productive

This week, Jeff discusses key steps to making your day as productive as possible. Whether it starts with a mindset or getting to work early, these simple and realistic steps will encourage you to make the most of your time at the dealership. Maximize the opportunity and be as productive as possible to put you in the top 20% of service writers in America! Copyright 2019 Wm Jeff Cowan

Website: automotiveservicetraining.com

Call: 800-248-2931 or Email:…

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Added by Jeff Cowan on March 28, 2019 at 12:00pm — No Comments

How to Avoid Survey Backfire

-by Sally Whitesell for AutoSuccess magazine

Customer satisfaction surveys have trained us as consumers to scrutinize every aspect of our customer service experience. You can’t make a purchase without someone asking you to fill out a survey. I could spend 2 minutes in a store and feel perfectly satisfied because my visit was quick and efficient.…

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Added by Sally Whitesell on March 22, 2019 at 4:30pm — 3 Comments

The “Wow” is Worth It!

Author Joe Calloway described a “brand” well in his book Never by Chance: “A brand is defined as a trademark or distinctive name, reputation, or capability that identifies and differentiates a product or service from the competition, for better or for worse.”

Every company has a brand, that’s not the question. The questions are: Does your brand positively differentiate you or render you to commodity status; and, does it elevate or diminish the value people see in doing…

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Added by Dave Anderson on March 20, 2019 at 6:31pm — 2 Comments

How Did We Do?

As a part of your toolbox for improving the customer experience and reputation building, reviews are an inexpensive method of ROI. Here are 7 tips to build a review platform that invites women to buy and service their car at your store:

Car dealer reviews are standard today, and more people use them to determine what businesses they will visit…

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Added by Anne Fleming on March 20, 2019 at 5:29pm — No Comments

Fixed Mindset or Growth Mindset?

When it comes to your thinking, you either have a fixed mindset or a growth mindset. Because your thinking determines your behaviors and your behaviors determine your results, if you want to live the game changer life that yields high-performance results, you need a mindset that is growing. This episode gives you the rundown on traits of a fixed mindset, and traits of a growth mindset, so you can fine tune your mindset and keep it on the path towards growth. Listen today at …

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Added by Dave Anderson on March 19, 2019 at 10:59am — No Comments

100% Digital Doesn’t Mean 100% Coverage

A decade ago we fought through an economic recession that drove an automotive depression. Dealers across the nation refashioned their business models as Internet departments developed into Internet dealerships.

 

Much time, energy, and teeth-gnashing abounded as old-school met new-school and an industry that can be decades behind in technology…

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Added by Jim Flint on March 12, 2019 at 10:18am — No Comments

Why Getting Fired from a Company I Founded Changed my Life?

Sometimes you just need to get punched in the face to wake up. For too many days in a row, I went to work doing the same thing over and over like Bill Murray in the movie Groundhog Day.

 

There are two routes to achievement in your life. The first is conformity in which you follow the crowd down a conventional path and maintain the…

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Added by Todd Smith on March 5, 2019 at 10:13am — No Comments

When it Comes to Technicians, Dealerships May Need a Bigger Boat

In my last blog, Technicians are the Key to Dealerships’ Future, I discussed how the race to acquire technicians may just be outweighed by the difficult task of retaining the ones dealerships already employ.

 

Of course, as consumers keep…

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Added by Chris Miller on March 7, 2019 at 10:31am — No Comments

Are You a Team Elevator or Devastator?

Are you an elevator or a devastator? No matter what team you're on, you're either adding or subtracting value based on your being selfless or selfish. My newest podcast episode compares and contrasts these two tendencies so you can see how you measure up. Listen to it today at https://bit.ly/2SKMHD1…

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Added by Dave Anderson on March 5, 2019 at 7:00pm — No Comments

Dealer Principals And General Managers are FREE to Attend the #IS20G 12 Conference In Nashville, March 18th-20th - Internet Sales 20 Group 12

Dealer Principals And General Managers are FREE to Attend the #IS20G 12 Conference In Nashville, March 18th-20th - Internet Sales 20 Group 12

The #IS20G 12 Training Conference in Nashville, TN March 18th - 20th…

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Added by Sean V. Bradley on March 7, 2019 at 2:45am — No Comments

Relationships Matter!

While sitting here thinking about what to write for my next blog, I was taken back in time to a wonderful visit to a quaint little resort near Ocho Rios in Jamaica. Blissfully relaxing, looking at the sunset over the ocean, I recognized how blessed I am.

 

This was unlike any other trip. The entire resort was taken over by automotive industry…

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Added by Veronica Dunford on March 4, 2019 at 10:21am — 1 Comment

Four Reasons Why BDCs Fail and How to Improve Them NOW

Dealerships are always struggling with the decision on whether they need a BDC or not. Some try and succeed, but others try and fail. Why does this happen? How is one dealership’s BDC succeeding when other BDCs are failing and returning to status quo after a significant investment? The following are four reasons BDCs fail and solutions for making your BDC a…

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Added by Todd Smith on February 26, 2019 at 10:38am — No Comments

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The Long Haul: 7 Tips to Help Your Truck Run Well into Old Age

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FLAWLESS AUTO MALL FINAL CUT

CELEBRATING 1 YEAR IN BUSINESS. EVERYONE IS INVITED JUNE 27 - 29
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Resolving Vendor Finger Pointing

In this video blog, Helion Founder & President Erik Nachbahr shares how dealers can resolve circumstances in which they have vendors blaming other vendors fo...
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Witt's Wise Words: The Importance of Being Prepared

In this episode of Witt's Wise Words, Bill Wittenmyer shares why being prepared is vital to success.
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"We will be heading up North for 9 days making a long road trip. I hope to stop in and see some new clients."
Saturday
Dave Anderson's blog post was featured

How to Play a Poor Hand Well w/ Thomas Bryant

We can all get dealt a poor hand from time to time, but how you respond and choose to play it will…See More
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Walter McNulty posted a video

DigniFi

If you have a Automobile, RV or Motorcycle dealership you should have DigniFi. Call for more information.
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We're there!

Wherever you listen to podcasts, The Game Changer Life is there for you. Subscribe today and get…See More
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Bill Wittenmyer posted a video

Freebie Friday: Nurturing vs Closing

Bill Wittenmyer shares the difference between nurturing and closing in this episode of Freebie Friday.
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Cory Mosley posted videos
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Scot Eisenfelder posted a video

Why People Defect in Service

CEO & Executive Chairman Scot Eisenfelder explains why customers defect in service in this video blog.
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