Featured Blog Posts (3,813)

How are Women’s Brains Wired?

What Customers are Thinking in YOUR Dealership

When a woman shops at your dealership, do you know what she is thinking? Do you know what is important to her? While that may seem impossible, reports and data show surprising consistency…

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Added by Anne Fleming on April 3, 2019 at 4:00pm — No Comments

Chris Saraceno on the Get Ya Some Radio Show discussing the Theory of 5

"The auto industry can be such a great business," says Chris Saraceno. "But it also can be a life sentence."

What good is making a living if you're killing yourself to do it?

Today's guest on the…

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Added by Terry Lancaster on March 31, 2019 at 1:00am — No Comments

Write Service Podcast: Episode 62- Steps to Making Your Day Productive

This week, Jeff discusses key steps to making your day as productive as possible. Whether it starts with a mindset or getting to work early, these simple and realistic steps will encourage you to make the most of your time at the dealership. Maximize the opportunity and be as productive as possible to put you in the top 20% of service writers in America! Copyright 2019 Wm Jeff Cowan

Website: automotiveservicetraining.com

Call: 800-248-2931 or Email:…

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Added by Jeff Cowan on March 28, 2019 at 12:00pm — No Comments

How to Avoid Survey Backfire

-by Sally Whitesell for AutoSuccess magazine

Customer satisfaction surveys have trained us as consumers to scrutinize every aspect of our customer service experience. You can’t make a purchase without someone asking you to fill out a survey. I could spend 2 minutes in a store and feel perfectly satisfied because my visit was quick and efficient.…

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Added by Sally Whitesell on March 22, 2019 at 4:30pm — 2 Comments

The “Wow” is Worth It!

Author Joe Calloway described a “brand” well in his book Never by Chance: “A brand is defined as a trademark or distinctive name, reputation, or capability that identifies and differentiates a product or service from the competition, for better or for worse.”

Every company has a brand, that’s not the question. The questions are: Does your brand positively differentiate you or render you to commodity status; and, does it elevate or diminish the value people see in doing…

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Added by Dave Anderson on March 20, 2019 at 6:31pm — 2 Comments

How Did We Do?

As a part of your toolbox for improving the customer experience and reputation building, reviews are an inexpensive method of ROI. Here are 7 tips to build a review platform that invites women to buy and service their car at your store:

Car dealer reviews are standard today, and more people use them to determine what businesses they will visit…

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Added by Anne Fleming on March 20, 2019 at 5:29pm — No Comments

Fixed Mindset or Growth Mindset?

When it comes to your thinking, you either have a fixed mindset or a growth mindset. Because your thinking determines your behaviors and your behaviors determine your results, if you want to live the game changer life that yields high-performance results, you need a mindset that is growing. This episode gives you the rundown on traits of a fixed mindset, and traits of a growth mindset, so you can fine tune your mindset and keep it on the path towards growth. Listen today at …

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Added by Dave Anderson on March 19, 2019 at 10:59am — No Comments

100% Digital Doesn’t Mean 100% Coverage

A decade ago we fought through an economic recession that drove an automotive depression. Dealers across the nation refashioned their business models as Internet departments developed into Internet dealerships.

 

Much time, energy, and teeth-gnashing abounded as old-school met new-school and an industry that can be decades behind in technology…

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Added by Jim Flint on March 12, 2019 at 10:18am — No Comments

Why Getting Fired from a Company I Founded Changed my Life?

Sometimes you just need to get punched in the face to wake up. For too many days in a row, I went to work doing the same thing over and over like Bill Murray in the movie Groundhog Day.

 

There are two routes to achievement in your life. The first is conformity in which you follow the crowd down a conventional path and maintain the…

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Added by Todd Smith on March 5, 2019 at 10:13am — No Comments

When it Comes to Technicians, Dealerships May Need a Bigger Boat

In my last blog, Technicians are the Key to Dealerships’ Future, I discussed how the race to acquire technicians may just be outweighed by the difficult task of retaining the ones dealerships already employ.

 

Of course, as consumers keep…

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Added by Chris Miller on March 7, 2019 at 10:31am — No Comments

Are You a Team Elevator or Devastator?

Are you an elevator or a devastator? No matter what team you're on, you're either adding or subtracting value based on your being selfless or selfish. My newest podcast episode compares and contrasts these two tendencies so you can see how you measure up. Listen to it today at https://bit.ly/2SKMHD1…

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Added by Dave Anderson on March 5, 2019 at 7:00pm — No Comments

Dealer Principals And General Managers are FREE to Attend the #IS20G 12 Conference In Nashville, March 18th-20th - Internet Sales 20 Group 12

Dealer Principals And General Managers are FREE to Attend the #IS20G 12 Conference In Nashville, March 18th-20th - Internet Sales 20 Group 12

The #IS20G 12 Training Conference in Nashville, TN March 18th - 20th…

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Added by Sean V. Bradley on March 7, 2019 at 2:45am — No Comments

Relationships Matter!

While sitting here thinking about what to write for my next blog, I was taken back in time to a wonderful visit to a quaint little resort near Ocho Rios in Jamaica. Blissfully relaxing, looking at the sunset over the ocean, I recognized how blessed I am.

 

This was unlike any other trip. The entire resort was taken over by automotive industry…

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Added by Veronica Dunford on March 4, 2019 at 10:21am — 1 Comment

Four Reasons Why BDCs Fail and How to Improve Them NOW

Dealerships are always struggling with the decision on whether they need a BDC or not. Some try and succeed, but others try and fail. Why does this happen? How is one dealership’s BDC succeeding when other BDCs are failing and returning to status quo after a significant investment? The following are four reasons BDCs fail and solutions for making your BDC a…

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Added by Todd Smith on February 26, 2019 at 10:38am — No Comments

Bring Out the Best of Your Talent

In his book, Talent is Never Enough, author John Maxwell says, “Too many talented people who start with advantages over others lose that advantage because they rest on their talent instead of raising it. They assume that talent alone will keep them out front. They don’t realize the truth that if they merely wing it, others will fly past them. Talent is more common than they think. Mega-best-selling author Stephen King asserts that, ‘Talent is cheaper than table salt. What separates the…

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Added by Dave Anderson on February 25, 2019 at 4:47pm — No Comments

Our Advice for New Salespeople

In our video series Quality of Life, we’ve gotten some insight into a high-level sales process. We want you to be…

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Added by Damian Boudreaux on February 19, 2019 at 9:49am — No Comments

Digital Retailing is Not About Technology

At NADA many exhibitors hyped their digital retailing solutions to support online vehicle transactions. While no one has cracked the code for a complete, seamless online transaction, there are several great solutions that provide enough functionality to meet consumer demands. After all, consumers are not asking for a 100% “digital…

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Added by Scot Eisenfelder on February 15, 2019 at 10:05am — 1 Comment

Write Service Podcast: Episode 59- Why I'm the Most Expensive

This week, Jeff addresses a growing concern within the industry- price! He discusses why Pro Talk is worth the investment, what you get in terms of results, and how we compare to others. At some point, you will have to eventually INVEST in your people (not just spend money on training) to get the results your dealership deserves.

Copyright 2019 Wm Jeff Cowan

Website: automotiveservicetraining.com

800-248-2931; info@jcowansprotalk.com…

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Added by Jeff Cowan on February 14, 2019 at 12:00pm — No Comments

Knock-Knock—It’s Amazon

Google and Facebook, Watch Out! There’s someone approaching in the rear-view mirror, and it’s Amazon.

 

Don’t worry about Amazon pursuing automotive retail--think expensive land and expensive cattle (aka cars). As far as the desire to pursue automotive advertising--think cloud ready and margin friendly.

 

The duopoly of Google and…

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Added by Jim Flint on February 12, 2019 at 10:50am — No Comments

Just Be Yourself

We want you to be profitable and proud of what you do. We want you to have all the success that you deserve. We want you to know that it’s possible for you! That’s exactly why we started the video series, “Quality of Life.

You see, it is up to…

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Added by Damian Boudreaux on February 12, 2019 at 1:30pm — No Comments

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Dave Anderson posted a blog post

Leading with Level One Accountability

There are four levels of accountability in any organization, and within the departments of that…See More
1 hour ago
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Cynthia Madison posted a blog post

Important considerations before buying your first car

Pollution became a matter of great importance in the past few years, considering the impact it has…See More
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Bill Wittenmyer posted a video

Freebie Friday: How to Combat Flat Vehicle Sales

Bill Wittenmyer explains why dealerships shouldn't be afraid of slowing vehicles sales and the actions they can take to remedy that in this episode of Freebi...
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Profit By Action Quick Tip: Prospecting

Sales people are not order takers. It is your responsibility to understand that your sales process starts with PROSPECTING, not the meet and greet. This Prof...
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Write Service Podcast: Episode 64- Holidays, Events, and Excuses

This week, Jeff covers three points about this maximizing this upcoming season of holidays and…See More
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Bike Information with Bike Owner Details

Check bike information and registration details with Owner Details, RTO, Insurance, Make model,…See More
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Swapalease.com Announces Its Top Vehicles for The Summer

Users Voted on What They Believe are the Top Vehicles for the Summer Months Based on…See More
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Erik S. Nachbahr posted a video

Protect Your Dealership from Phishing

In this video blog, Erik Nachbahr shares why it is important to protect your dealership from phishing attacks.
Wednesday
Black Book posted a blog post

Broad Strength in the Market Except for Luxury Vehicles

Welcome to this week's edition of Black Book Market Insights, with in-depth analysis of used car…See More
Tuesday
Walter McNulty posted a video

April 15, 2019

Lead Generation
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Dave Anderson posted a blog post

Consistency is the Key

In this episode of The Game Changer Life, Dave welcomes Ethan Happ - Wisconsin Men's Basketball…See More
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