Phil Spagnoli Male Everett, WA United States FixedConsulting.net: Like

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Phil Spagnoli's blog post was featured

The True Cost of Losing a Service Customer .......OUCH!

In the competitive world of automotive service, keeping customers satisfied and loyal is essential for long-term success. The cost of acquiring a new customer is significantly higher than retaining an existing one, making customer retention a top priority for any automotive service business. But have you ever wondered just how much it costs to lose a customer? We'll dive…See More

Sep 13

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Phil Spagnoli posted a blog post

The True Cost of Losing a Service Customer .......OUCH!

Sep 11

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Phil Spagnoli's blog post was featured

What is AI? Do you even know? Or are you just following the hype?

What is AI? Do we as auto dealers even know what that means? Or do we just want it because it’s the new HYPE!When I think of the words AI, I think of (Jarvis) “That computer voice that I can talk to that knows the outcome of what I want to do even before I do”! You know the computer that has already determined the outcome. That is what I think of when I hear the words…See More

Dec 17, 2021

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Phil Spagnoli posted a blog post

What is AI? Do you even know? Or are you just following the hype?

Dec 15, 2021

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Phil Spagnoli's blog post was featured

How to Destroy your personal brand overnight

“How to Destroy your personal brand overnight” What is a Personal Brand? Your personal brand is how you promote yourself. It is the unique combination of skills, experience, and personality that you want the world to see. It is the telling of your story. How it reflects your conduct, behavior, spoken and unspoken words, and attitudes. So, let’s think about this! You…See More

Nov 15, 2021

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Phil Spagnoli posted a blog post

How to Destroy your personal brand overnight

Nov 14, 2021

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Phil Spagnoli posted a blog post

5 Tips to Overcome Car Sales Objections

Buying a car is a big, expensive purchase that few people undertake lightly. So, of course you’re going to hear a lot of car sale objections. Don’t take “I need to think about it” personally. Your job is to be a consultant – there to answer every question with the goal of finding the perfect-fit vehicle and starting a relationship. The majority of people visit fewer than…See More

Sep 14, 2021

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Phil Spagnoli posted a blog post

5 Text Templates that Work with Video for Today’s Market

Videos and texts go together like peanut butter and jelly. A perfect pair. Videos keep customers engaged and help build rapport. Texts deliver information fast and are hard to ignore. We’re conditioned to listen for that “ping,” so it’s no wonder…See More

Aug 17, 2021

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Phil Spagnoli posted a blog post

Is One-Price Right for Your Dealership? 5 Reasons to Say Yes.

In this latest edition of my series on modern retailing I’m taking on one of the biggest topics in our industry: the one-price store. This model has been around for nearly 20 years. Yet, few dealerships have adopted it even as this model is…See More

Jul 22, 2021

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Phil Spagnoli posted a blog post

Can F&I and Modern Retailing Co-Exist?

Today’s consumers demand, and deserve, a fast and modern (digital) way to buy cars. Our industry has taken great strides to get there, but we still have a way to go. Especially when it comes to F&I. The F&I process sucks time. It’s unlikely that buying a car will ever be as quick as picking up a few things at Target, but it doesn’t need to drag on for hours…See More

Jul 6, 2021

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Phil Spagnoli posted a blog post

What Does Modern Retailing Mean and Why Should You Care?

I’ve read a lot of articles lately about how dealers took a digital leap forward in 2020 due to the pandemic. In the majority of cases, this means they added digital retailing tools to their websites. Did anything else change? I’d argue, no. In most cases, dealerships have not changed their sales…See More

Jun 30, 2021

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Phil Spagnoli posted a blog post

Top 3 Digital Enhancements for Independent Dealers

The independent dealers I’ve talked to are killing it right now. They snapped up inventory before the chip crisis that continues to make finding quality used vehicles like finding a needle in a haystack. Consumer demand led to a record 10 percent increase in used vehicle prices…See More

May 24, 2021

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Phil Spagnoli's blog post was featured

Where does this chip crisis go?

It’s popular to talk about the chip shortage – and for good reason. The blows just keep coming. First, the slash in vehicle production. Dealers who typically inventoried 600 to 700 new cars now have fewer than 50. I spoke with a dealer in California last week who literally had two new vehicles on his lot. Two! Then, the subsequent soaring cost of used vehicles. According…See More

May 24, 2021

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Phil Spagnoli posted a blog post

Where does this chip crisis go?

May 17, 2021

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Phil Spagnoli's blog post was featured

How and Why to Supercharge CRM Use

Norm walks into Cheers and what do we hear? A resounding “NORM!” I think it’s true that “sometimes you want to go where everybody knows your name.” I bet your customers want the same recognition. After all, we’re in the people business. And what do most people want? Recognition. The feeling that someone knows them, cares about their wants and needs, and works to fulfill…See More

Apr 29, 2021

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Phil Spagnoli posted a blog post

How and Why to Supercharge CRM Use

Apr 28, 2021

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Profile Information

Which best describes you?: Vendor Partner

What company do you work for (or own)?: FixedConsulting.net

What is your current position within your organization?: Ceo

What is your company website?: http://www.FixedConsulting.net

What is your Facebook page/URL?: http://https://www.facebook.com/fixedconsulting/

What is your LinkedIn page/URL?: http://https://www.linkedin.com/in/philip-spagnoli-b21a6b32

How did you specifically hear about DealerELITE? If referred, who?: industry friends

Not everyone gets approved for DealerELITE. To maintain the integrity of DealerELITE, tell us what you will have to offer once a dealerELITE member?: Throughout my entire career, I've been dedicated to the automotive industry, holding nearly every position in a dealership, including key roles such as Fixed Ops Director and Variable Ops Manager at various West Coast dealerships. This hands-on experience has provided me with a deep understanding of the inner workings of dealerships at every level.

Over the course of the past eight years, my career has been primarily centered around the Customer Relationship Management (CRM) and Dealership Management System (DMS) aspects of the automotive business. This unique vantage point has allowed me to uncover underlying flaws in dealership operations that often go unnoticed by many. This revelation has ignited a profound passion within me to revolutionize automotive consulting by developing an entirely new approach.

My vision for this consultancy is to implement a top-down accountability model, ensuring consistency across all levels of dealership operations. This includes regular on-site reviews, rigorous adherence to key performance indicators (KPIs), and a comprehensive approach to address every aspect of dealership management.

One of my core focuses is on customized onboarding for each department, showing dealers how to avoid exorbitant recruitment fees by nurturing talent from within. I believe in transforming dealerships into places where employees thrive, breaking away from the traditional and predictable industry norms.

By prioritizing a holistic approach to dealership consulting, we can unearth and rectify inefficiencies, streamline processes, and enhance overall performance. This ultimately leads to a more successful and sustainable business model for automotive dealerships, one that fosters a dynamic, innovative, and thriving work environment.

Phil Spagnoli's Blog

The True Cost of Losing a Service Customer .......OUCH!

Posted on September 11, 2023 at 8:15pm 0 Comments 1 Like

Continue

What is AI? Do you even know? Or are you just following the hype?

Posted on December 15, 2021 at 2:15am 0 Comments 0 Likes

What is AI?

Do we as auto dealers even know what that means? Or do we just want it because it’s the new HYPE!

When I think of the words AI, I think of (Jarvis) “That computer voice that I can talk to that knows the outcome of what I want to do even before I do”! You know the computer that…

Continue

How to Destroy your personal brand overnight

Posted on November 14, 2021 at 9:46pm 0 Comments 2 Likes

“How to Destroy your personal brand overnight”

What is a Personal Brand?

Your personal brand is how you promote yourself. It is the unique combination of skills,…

Continue

5 Tips to Overcome Car Sales Objections

Posted on September 14, 2021 at 7:58am 0 Comments 0 Likes

The…

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At 2:15pm on January 16, 2021, Maris A said…: Good Day,
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