Top Members 

1 John Sternal

John Sternal

Boca Raton, FL, United States

2 Chris Vitale

Chris Vitale

Cleveland, OH, United States

3 Crystal Hartwell

Crystal Hartwell

Garden Grove, CA, United States

Blog Posts

Service to Sales Handoff: When, How, and Why

Posted by Chris Vitale on December 5, 2022 at 2:30pm 0 Comments

At a dealership, we are responsible for doing everything we can for our customers. Sales and Service are set up to make a profit in their respective departments; however, sometimes their paths cross when it comes to assisting a customer to the…

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How Automotive Investors Can Access Better Transparency In Their Due Diligence

Posted by John Sternal on December 1, 2022 at 10:00am 0 Comments

Getting sued is an automotive company’s worst nightmare. Litigation isn’t just a problem because it consumes a lot of time and adds to executive stress levels, it can also be extremely expensive, too. Billable hours for top litigants can…

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Back to the Future

Posted by Chris Vitale on November 23, 2022 at 5:44am 0 Comments

What Does the Future of the Automotive Industry Look Like?

 

The automotive industry may feel like it is in constant flux, but there is actually a lot more stability than you might otherwise think based on the news…

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Increase customer retention

Posted by Chris Vitale on November 22, 2022 at 1:30pm 0 Comments

Nowadays, finding a way to retain your customers is an important part of the business. Car prices are rising through the roof, and not building the loyalty of your customers can be a quick route to losing them. Building loyalty for your…

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What is Active Coaching? Why’s it so important? How’s it so effective?

Posted by Chris Vitale on November 15, 2022 at 1:16pm 0 Comments

It’s a check and balance, something that we do on a regular and ongoing basis with our athletes, whether they’re just starting out in T-ball or all the way up to our professionals. A coach is there to lead players through drills and game-time…

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Appointment Setting 101

Posted by Chris Vitale on November 15, 2022 at 10:00am 0 Comments

When you work in customer service for a dealership, one of the goals you may have is to set appointments for people to come and test drive new cars. If you are new…

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5 Reasons Your Store Needs Scripts

Posted by Chris Vitale on November 9, 2022 at 11:30am 0 Comments

At first glance, phone scripts may seem like something that isn’t necessary for your calls. Many…

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Auto Dealers (Cautiously) Optimistic About Profits and Valuations in 2023

Posted by Crystal Hartwell on November 7, 2022 at 8:32am 0 Comments

A positive outlook by the majority of dealers is tempered by a rising minority who think valuations and profits will decline, according to the recently released 2022 Kerrigan Dealer Survey.

 

Incline…

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Why your next new sale should probably come from the service garage – and how to make it happen

Posted by John Sternal on November 2, 2022 at 10:36am 0 Comments

For years, dealers have been using increasingly sophisticated marketing data and technologies to aid in their equity mining and conquesting efforts. But today, leading retailers have found an even more competitive edge by leveraging data and…

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Kerrigan Advisors Represents Spartan Auto Group, Criscuolo Family in Sale of Four Michigan Toyota and Lexus Dealerships

Posted by Crystal Hartwell on November 1, 2022 at 8:39am 0 Comments

Sale of two Toyota and two Lexus dealerships marks the 170th transaction led by Kerrigan Advisors, the leading advisor to Toyota and Lexus dealers nationwide since 2015

Incline Village, NV – November 1,…

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