Online Sales Success Workshop - Tim Cox of CarNow
The super smart and hilarious Tim Cox joined me for a quick video chat about the state of the digital car business and some of the things he will be covering...
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Featured Blogs
Auto/Mate Integrates DMS with MacroFile Electronic Document Management System
Albany, N.Y. – May 22, 2019 – Auto/Mate Dealership Systems announced today it has successfully completed all dealership management system (DMS) integrations with MacroFile, Macrosmith's electronic document management system. The integration helps speed auto dealers' transition to a paperless environment, improves productivity and streamlines workflow.
"The ability to instantly retrieve information allows employees to quickly answer inquiries from partners and…
Do Stitched Photo Videos Provide Value, or are they Outdated Technology?
Stitched photo videos have been around awhile. I’ve had many people ask me lately if they are still relevant, do consumers really watch them, and why dealers should have them when they already have a large number of photos and vehicle description on the VDP. My response is to remove personal opinions out of the equation and let the “data” do the…
Value Your Company
We want you to be profitable and proud of what you do. We want you to have all the success that you deserve. We want you to know that it’s possible for you! That’s exactly why we started the video series, …
Featured Discussion
Effective Tips to Keep Employees Engaged and Happy in Dealership
Employee engagement means a lot in car dealership business. Engaged employees can make your business and disengaged employees can't only decrease the sales but can also lead customers' dissatisfaction and efficiency in organizational tasks. In this forum posts, I am going to tell you some effective tips to keep your employees engaged.
- First of all, as a boss of a car dealership business, you must need to understand the significance of employee engagement. You can read quality…
How Do You Define Management Competency?
Successful dealerships strive to recruit, hire, and retain the best-available management talent. Once that talent is on board, effective performance management processes must be in place to provide these yet-unproven (to us) managers with feedback on their work results and to ensure that they are receiving the tools and support to become high achievers. So I always ask my potential client-dealers to describe their method of evaluating the overall competence of the…
Are You Looking at This the Right Way?
When I was teaching the Sonic Dealer Academy from 2001 through 2008, my co-instructor, Steve Hallock, became famous for asking each class, “Why do you think we spend so much time talking about the Service Department? It’s because, at a 75% gross profit margin on labor sales, this department offers, by far, the greatest incentive to increase sales. That was then, and many dealership owners and managers looked at service gross potential that way.
These days, however, I’m coaching my…
Events
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14th Annual Online Sales Success Workshop
June 18, 2019 all day – Hyatt House Richmond West
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FREE WEBINAR: 2 Automotive Superstars Share Secrets on Consumer Engagement
June 20, 2019 from 12pm to 1pm – https://digitalairstrike.com/Automotive-Superstars-Share-Secrets-that-Drive-Leads
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Blog Posts
Be the Coach Your People Deserve
Posted by Dave Anderson on May 17, 2019 at 4:00pm 0 Comments 0 Likes
Ken Blanchard called feedback the “breakfast of champions,” and rightfully so, because we all need feedback in order to grow and develop to our fullest potential. When done properly, coaching those on your team and giving them quality…
Five Keys to Achieving Goals
Posted by Dave Anderson on April 30, 2019 at 11:53am 0 Comments 1 Like
There's a lot of information available today on goal setting, but an important and often overlooked component is alignment. There are certain things in your life that have to align with your goals, and if they don't, you'll fall short of reaching…
ContinueLeading with Level One Accountability
Posted by Dave Anderson on April 19, 2019 at 12:09pm 0 Comments 1 Like
There are four levels of accountability in any organization, and within the departments of that organization. And while each department, and the organization itself, is normally a blend of all four levels depending on the time of the…
Continue
How are Women’s Brains Wired?
Posted by Anne Fleming on April 3, 2019 at 4:00pm 0 Comments 1 Like
What Customers are Thinking in YOUR Dealership…
ContinueChris Saraceno on the Get Ya Some Radio Show discussing the Theory of 5
Posted by Terry Lancaster on March 31, 2019 at 1:00am 0 Comments 3 Likes
"The auto industry can be such a great business," says Chris Saraceno. "But it also can be…
ContinueWrite Service Podcast: Episode 62- Steps to Making Your Day Productive
Posted by Jeff Cowan on March 28, 2019 at 12:00pm 0 Comments 1 Like
This week, Jeff discusses key steps to making your day as productive as possible. Whether it starts with a mindset or getting to work early, these simple and realistic steps will encourage you to make the most of your time at the dealership.…
ContinueHow to Avoid Survey Backfire
Posted by Sally Whitesell on March 22, 2019 at 4:30pm 2 Comments 1 Like
-by Sally Whitesell for AutoSuccess magazine
Customer satisfaction surveys have trained us as…
ContinueThe “Wow” is Worth It!
Posted by Dave Anderson on March 20, 2019 at 6:31pm 2 Comments 2 Likes
Author Joe Calloway described a “brand” well in his book Never by Chance: “A brand is defined as a trademark or distinctive name, reputation, or capability that identifies and differentiates a product or service from the competition, for better…
Continue How Did We Do?
Posted by Anne Fleming on March 20, 2019 at 5:29pm 0 Comments 1 Like
As a part of your toolbox for improving the customer experience and reputation building, reviews are an inexpensive method of ROI. Here are 7 tips to build a review platform that invites women to buy and service their car at your store:…
ContinueFixed Mindset or Growth Mindset?
Posted by Dave Anderson on March 19, 2019 at 10:59am 0 Comments 0 Likes
When it comes to your thinking, you either have a fixed mindset or a growth mindset. Because your thinking determines your behaviors and your behaviors determine your results, if you want to live the game changer life that yields high-performance…
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Featured DealerELITE Members
dE Groups
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Forum
Brick-and-Mortar Auctions? or Online Auctions?
Started by Kelly Bianchi in Automotive Industry Future - Predictions. Last reply by Reynalda Lor Feb 27. 1 Reply 0 Likes
Will the digital revolution completely demolish traditional auctions? Will they find a new place in the virtual community? Which do you prefer now, and what is your future outlook for the auto auction industry?Continue
You know you work for a bad dealership when . . . .
Started by Mark Dubis in Ask an AUTOMOTIVE PROFESSIONAL. Last reply by Tim Pendergast Jul 19, 2018. 89 Replies 8 Likes
We all know many dealers still make money the old fashioned way, in spite of themselves. If we want to attract top notch professionals to our industry we need to be able to quickly identify attributes of the poorly managed and not employee focused…Continue
Tags: for, auto, retailing, environments, work
Traditional Advertising, is it truly over as many might say?
Started by Bobby Compton in Ask an AUTOMOTIVE PROFESSIONAL. Last reply by Willis Williams Oct 18, 2013. 87 Replies 7 Likes
Traditional Advertising, is it truly over as many might say?I've found that there are different environments, climates and demographics that call for traditional advertising! Although Social Media is on the move and in my opinion will be sooner than…Continue
Tags: BOBBY, COMPTON, LIVE, AUTOS, dealerELITE
Do women make better Car salespeople?
Started by aaron kominsky in Women in the Auto Industry. Last reply by Ben Misra May 6, 2014. 77 Replies 6 Likes
What characteristics differentiate the differences between a woman vs a man in selling autombiles in today's marketplace?Continue
CRM advice needed, Small VW Dealership in Northwestern Pa
Started by Andrew Kappler in Dear Abby (dealerELITE) - Advice Needed. Last reply by Michael Robinson Ragsdale Mar 21, 2012. 72 Replies 2 Likes
I am currently needing advice with regards to CRM software for our dealership, we have something sort of close but very antiquated, that said, I thought that I understood the functionality of said software however I may have been sort of blind to…Continue
Tags: Internet, Manager, Leads, Business, Development
PR: The Automotive Super Conference Announces World-Class Dealership Solutions for the Entire Dealership
Started by David Johnson in General Forum for dealerELITE Members. Last reply by NANCY SIMMONS Apr 2, 2012. 63 Replies 14 Likes
March 22nd, 2012 – Charlotte, NC - The Automotive Super Conferenceis the first conference…Continue
Tags: Service, Social Media, branding, Off-Site, Seminar
Autotrader, Cars.com, what is your favorite 3rd party lead provider?
Started by Robert Hildreth in Ask an AUTOMOTIVE PROFESSIONAL. Last reply by MANNY LUNA Sep 27, 2011. 58 Replies 4 Likes
We have agreements with about everyone....had a terrible experience with Carsdirect 72 leads 0 sales...and customers seem to use it as a wish lists...for new or used...not to mention I hate that they have a site to tell me how much I should be…Continue
Tags: Dealix, Carsdirect, Cars.com, KBB, Zag
Finish this Sentence.....
Started by NANCY SIMMONS in General Forum for dealerELITE Members. Last reply by Justin Wade Bagwell Aug 13, 2011. 58 Replies 3 Likes
If I was a new dealer opening up a new car dealership today, I would...............Continue
Hiring & Firing
Started by DealerELITE in dE member "Did you know?". Last reply by Ricardo Rondinelli Oct 6, 2011. 50 Replies 2 Likes
Share a nugget of information that will help the dE community. Please keep it to 2 sentences. Short and sweet
Internet Mgr best practices
Started by Aaron Harris in Sales Forum. Last reply by Doug Davis Dec 7, 2013. 47 Replies 7 Likes
I am looking for any advice from anyone who has experience with succesful internet departments.Our dealership operation currently does not have one person who is responsible for all leads or internet activity as a whole. We currently have three of…Continue
Latest Activity
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Mike Esposito posted a blog postAuto/Mate Integrates DMS with MacroFile Electronic Document Management System
Albany, N.Y. – May 22, 2019 – Auto/Mate Dealership Systems announced today it has successfully…See More
Mike theCarGuy Correra posted a videoThe Importance of Doing Social Media the Right Way
DealerBuilt Account Manager Mike Correra explains why dealers should focus on the right things on social media for their presence to be effective.
Value Your Company
We want you to be profitable and proud of what you do. We want you to have all the success that you…See More
Black Book posted a blog postStable Market Except for Luxury Vehicles
Welcome to this week's edition of Black Book Market Insights, with in-depth analysis of used car…See More
Walter McNulty posted a status"If you are in need of any of our services please contact me today! www.pdsforyou.com"
Erik S. Nachbahr posted a blog postHelion Technologies Becomes a CIS SecureSuite Member
Timonium, MD – May 21, 2019 – Helion Technologies today announced it has become a CIS…See More
3 Tips to Sell Luxury Cars on the Internet
Luxury cars is a consumer good present on the wish list of much of the population, currently the…See More
Walter McNulty posted a status"Booking Staffed Events for June and July set your dates today. Call 443-521-6384"
Crystal Hartwell posted a blog postRplate, World’s First Digital License Plate and Winner of Best New Product Award, Featured at CONNECTIONS Conference May 21 - 23
Reviver demonstrates its award winning Rplate at Connected Car Corner, by InstallerNet, in San…See More
Bill Wittenmyer posted a videoWitt's Wise Words: There Are No Subs In Life
Bill Wittenmyer explains why life isn't a professional sport in which we can make substitutions in this episode of Witt's Wise Words.
Walter McNulty posted a status"If you are looking for a Huge June call today to team up with Preferred Dealer Solutions"
Be the Coach Your People Deserve
Ken Blanchard called feedback the “breakfast of champions,” and rightfully so, because we all need…See More
Be the Coach Your People Deserve
Ken Blanchard called feedback the “breakfast of champions,” and rightfully so, because we all need…See More
Scot Eisenfelder posted a videoConquesting Through Service
Scot Eisenfelder shares why conquesting through service is the key to future profitability.
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