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Write Service Podcast: Episode 52- Making 2019 Your Best Year in Service Yet!

This week, Jeff begins a series on how to make 2019 your best year in service yet! He answers questions that are most commonly asked during this time of the year, such as: Are you in the right career? Are you working for the right people? What opportunities have been missed? Stay tuned to hear some motivating tips and encouragement for 2019 success. Copyright 2018 Wm Jeff Cowan

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Who Need Sales Training? Bah Humbug.

Dealers are constantly inundated by trainers vying for their business. These trainers promise exponential success in sales and profits when they do. Many, however, are one-shot wonders in the sense that they come in, perform their training, get your staff pumped up and leave. What happens then? Chances are the lessons or knowledge that they may have learned…

BLACK BOOK DEPRECIATION REPORT: ENTERING THE FINAL MONTH OF 2018 MOST CARS ARE SEEING THE HEAVIEST OF DEPRECIATION

According to Black Book® data, the average price of a used vehicle for model years 2013-2017 changed -2.5% during November. Cars changed -2.7% during the month and trucks changed -2.3%. Average 12-month depreciation at the end of November for all vehicles was -12.5%.

Three segments saw monthly depreciation less than -1.0% during November: Sub-Compact Luxury CUV (-0.8%), Sub-Compact Crossover (-0.9%), and Full-size Van (-0.9%). Vehicles in Sub-Compact Luxury Crossover segment include…

Featured Discussion

Effective Tips to Keep Employees Engaged and Happy in Dealership

Employee engagement means a lot in car dealership business. Engaged employees can make your business and disengaged employees can't only decrease the sales but can also lead customers' dissatisfaction and efficiency in organizational tasks. In this forum posts, I am going to tell you some effective tips to keep your employees engaged. 

  • First of all, as a boss of a car dealership business, you must need to understand the significance of employee engagement. You can read quality…

How Do You Define Management Competency?

Successful dealerships strive to recruit, hire, and retain the best-available management talent. Once that talent is on board, effective performance management processes must be in place to provide these yet-unproven (to us) managers with feedback on their work results and to ensure that they are receiving the tools and support to become high achievers. So I always ask my potential client-dealers to describe their method of evaluating the overall competence of the…

Are You Looking at This the Right Way?

When I was teaching the Sonic Dealer Academy from 2001 through 2008, my co-instructor, Steve Hallock, became famous for asking each class, “Why do you think we spend so much time talking about the Service Department? It’s because, at a 75% gross profit margin on labor sales, this department offers, by far, the greatest incentive to increase sales. That was then, and many dealership owners and managers looked at service gross potential that way.

These days, however, I’m coaching my…

Events

December 2018
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Blog Posts

Open an auto repair shop: 5 things you should know

Posted by Maria Watson on December 14, 2018 at 6:24am 0 Comments

Owning a business is a perfect path to increase personal wealth. If you have an interest in automobiles, have worked as a mechanic before – starting your own auto repair shop is the best…

Continue

Write Service Podcast: Episode 52- Making 2019 Your Best Year in Service Yet!

Posted by Jeff Cowan on December 13, 2018 at 12:00pm 0 Comments

This week, Jeff begins a series on how to make 2019 your best year in service yet! He answers questions that are most commonly asked during this time of the year, such as: Are you in the right career? Are you working for the right people? What…

Continue

Who Need Sales Training? Bah Humbug.

Posted by Andy Church on December 13, 2018 at 10:08am 0 Comments

Dealers are constantly inundated by trainers vying for their business. These trainers promise exponential…

Continue

BLACK BOOK DEPRECIATION REPORT: ENTERING THE FINAL MONTH OF 2018 MOST CARS ARE SEEING THE HEAVIEST OF DEPRECIATION

Posted by Black Book on December 13, 2018 at 9:57am 0 Comments

According to Black Book® data, the average price of a used vehicle for model years 2013-2017 changed -2.5% during November. Cars changed -2.7% during the month and trucks changed -2.3%. Average 12-month depreciation at the end of November for all…

Continue

Customer Experience Upgrades in 3 Simple Steps

Posted by Chris Miller on December 12, 2018 at 10:00am 0 Comments

Customers don’t necessarily arrive at your dealership expecting a great experience. When it comes to service,…

Continue

Thinking of replacing your tyres? Read This first

Posted by Cynthia Madison on December 12, 2018 at 8:32am 0 Comments

So, you would like to own your own business and maybe make some money so that you do not tie yourself into lengthy mortgages. That is absolutely wonderful. Many people think about becoming self-employed yet fail to do something because they are…

Continue

Used Sedan Values Declined Last Week

Posted by Black Book on December 11, 2018 at 10:29am 0 Comments

Welcome to this week's edition of Black Book Market Insights, with in-depth analysis of used car and truck valuation trends and insights straight from the auction lanes. …

Continue

More Evidence Of Car Shoppers Turning to Used Vehicles Over New

Posted by John Sternal on December 6, 2018 at 9:20am 0 Comments

Data from both Jumpstart Automotive Media and Black Book supports how car shoppers are increasingly looking at used vehicles over new in 2018.

 

According to Jumpstart,…

Continue

Car title loan makes it easy to tackle emergency situations

Posted by Haris Saeed on December 6, 2018 at 7:58am 0 Comments

One might get hit by financial emergency at any stage of time, especially when one expects it the least. With lesser savings and more expensive lifestyle, most of the people find it difficult to deal with the…

Continue

"Tightening the T.O. $pokes" by Richard Keeney

Posted by Richard Keeney on December 5, 2018 at 3:00pm 0 Comments

The T.O. strategy has been around for quite some time, yet at some dealerships it’s not an “all…

Continue

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Forum

Google Launches Auto Insurance Comparison Tool

Started by Mike Elliott in Automotive Industry Future - Predictions. Last reply by Reynalda Lor Sep 3. 1 Reply

With the growing popularity of care share programs, self-driving technology could be a game changer for urban traffic systems. A new study looks at how the Swedish capital's transport grid could be transformed. A fleet of shared self-driving cars in…Continue

Tags: care, self-driving, cars, autonomous

What about the other 90%

Started by Lizelle Landino in OTHER - Does Not Fit Any Predefined Category. Last reply by Les Gusky Aug 6. 1 Reply

How do you maximize your website and website traffic to the fullest? Spending so many ad dollars and funds to acquire website traffic is such a investment for dealers.  Let's say you are awesome and your website traffic converts "at best" at 10%,…Continue

Tags: Conversion, In-Market-Shoppers, Retention

You know you work for a bad dealership when . . . .

Started by Mark Dubis in Ask an AUTOMOTIVE PROFESSIONAL. Last reply by Tim Pendergast Jul 19. 89 Replies

We all know many dealers still make money the old fashioned way, in spite of themselves. If we want to attract top notch professionals to our industry we need to be able to quickly identify attributes of the poorly managed and not employee focused…Continue

Tags: for, auto, retailing, environments, work

Traditional Advertising, is it truly over as many might say?

Started by Bobby Compton in Ask an AUTOMOTIVE PROFESSIONAL. Last reply by Willis Williams Oct 18, 2013. 87 Replies

Traditional Advertising, is it truly over as many might say?I've found that there are different environments, climates and demographics that call for traditional advertising! Although Social Media is on the move and in my opinion will be sooner than…Continue

Tags: BOBBY, COMPTON, LIVE, AUTOS, dealerELITE

Do women make better Car salespeople?

Started by aaron kominsky in Women in the Auto Industry. Last reply by Ben Misra May 6, 2014. 77 Replies

What  characteristics differentiate  the differences between a woman vs a man in selling autombiles  in today's marketplace?Continue

CRM advice needed, Small VW Dealership in Northwestern Pa

Started by Andrew Kappler in Dear Abby (dealerELITE) - Advice Needed. Last reply by Michael Robinson Ragsdale Mar 21, 2012. 72 Replies

   I am currently needing advice with regards to CRM software for our dealership, we have something sort of close but very antiquated, that said, I thought that I understood the functionality of said software however I may have been sort of blind to…Continue

Tags: Internet, Manager, Leads, Business, Development

Autotrader, Cars.com, what is your favorite 3rd party lead provider?

Started by Robert Hildreth in Ask an AUTOMOTIVE PROFESSIONAL. Last reply by MANNY LUNA Sep 27, 2011. 58 Replies

We have agreements with about everyone....had a terrible experience with Carsdirect 72 leads 0 sales...and customers seem to use it as a wish lists...for new or used...not to mention I hate that they have a site to tell me how much I should be…Continue

Tags: Dealix, Carsdirect, Cars.com, KBB, Zag

Finish this Sentence.....

Started by NANCY SIMMONS in General Forum for dealerELITE Members. Last reply by Justin Wade Bagwell Aug 13, 2011. 58 Replies

If I was a new dealer opening up a new car dealership today, I would...............Continue

Hiring & Firing

Started by DealerELITE in dE member "Did you know?". Last reply by Ricardo Rondinelli Oct 6, 2011. 50 Replies

Share a nugget of information that will help the dE community. Please keep it to 2 sentences. Short and sweet

 
 
 

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Latest Activity

Maria Watson posted a blog post

Open an auto repair shop: 5 things you should know

Owning a business is a perfect path to increase personal wealth. If you have an interest in…See More
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Jeff Cowan posted a blog post

Write Service Podcast: Episode 52- Making 2019 Your Best Year in Service Yet!

This week, Jeff begins a series on how to make 2019 your best year in service yet! He answers…See More
19 hours ago
Andy Church posted a blog post
21 hours ago
Black Book posted a blog post

BLACK BOOK DEPRECIATION REPORT: ENTERING THE FINAL MONTH OF 2018 MOST CARS ARE SEEING THE HEAVIEST OF DEPRECIATION

According to Black Book® data, the average price of a used vehicle for model years 2013-2017…See More
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Best Customer Service Lessons - The Customer Experience

The Customer Experience - How To Wow Every Single Customer Every Single Day has been called the best customer service lesson they ever received by many of th...
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Thinking of replacing your tyres? Read This first

So, you would like to own your own business and maybe make some money so that you do not tie…See More
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