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Featured Blogs

Why are Fridays Good?

For some, this is Good Friday. For others, it is TGI Friday (I don't mean the restaurant).

What's the deal about Fridays?

mmYeah. So, here we are at the end of a week. For many that brings a sigh of relief. In fact, I…

Get Your Customers in the Door with a Service BDC

-By Sally Whitesell For AutoSuccess Magazine

Your phone is ringing. It’s your most important customer calling.

Your dealership has spent a lot of money to get the phones to ring. Every poorly handled call is a lost opportunity that you can’t afford. When service advisors – who are already working at a frenetic pace – answer the…

Leading with Level One Accountability

There are four levels of accountability in any organization, and within the departments of that organization. And while each department, and the organization itself, is normally a blend of all four levels depending on the time of the month, the leader of that department, and other factors, there is one level that will dominate. As I share the four levels, evaluate which most dominates the area you spend most of your time, and what steps can be taken to improve accountability there.…

Featured Discussion

Effective Tips to Keep Employees Engaged and Happy in Dealership

Employee engagement means a lot in car dealership business. Engaged employees can make your business and disengaged employees can't only decrease the sales but can also lead customers' dissatisfaction and efficiency in organizational tasks. In this forum posts, I am going to tell you some effective tips to keep your employees engaged. 

  • First of all, as a boss of a car dealership business, you must need to understand the significance of employee engagement. You can read quality…

How Do You Define Management Competency?

Successful dealerships strive to recruit, hire, and retain the best-available management talent. Once that talent is on board, effective performance management processes must be in place to provide these yet-unproven (to us) managers with feedback on their work results and to ensure that they are receiving the tools and support to become high achievers. So I always ask my potential client-dealers to describe their method of evaluating the overall competence of the…

Are You Looking at This the Right Way?

When I was teaching the Sonic Dealer Academy from 2001 through 2008, my co-instructor, Steve Hallock, became famous for asking each class, “Why do you think we spend so much time talking about the Service Department? It’s because, at a 75% gross profit margin on labor sales, this department offers, by far, the greatest incentive to increase sales. That was then, and many dealership owners and managers looked at service gross potential that way.

These days, however, I’m coaching my…

Events

Dave's Corner

Dave Anderson's Blog

 

Top Members 

1 Yogesh Sashi

Yogesh Sashi

Karnataka, Bangalore, India

2 Dave Anderson

Dave Anderson

Agoura Hills, CA, United States

3 Jim Flint

Jim Flint

Houston, TX, United States

4 Walter McNulty

Walter McNulty

Vero Beach, FL, United States

5 Bill Wittenmyer

Bill Wittenmyer

Clinton, WA, United States

6 Black Book

Black Book

Lawrenceville, GA, United States

7 Stella Lemon

Stella Lemon

New delhi, India

8 Samuel

Samuel

New York, NY, United States

9 Damian Boudreaux

Damian Boudreaux

Austin, TX, United States

10 Scot Eisenfelder

Scot Eisenfelder

Chicago, IL, United States

Blog Posts

How are Women’s Brains Wired?

Posted by Anne Fleming on April 3, 2019 at 4:00pm 0 Comments

What Customers are Thinking in YOUR Dealership…

Continue

Chris Saraceno on the Get Ya Some Radio Show discussing the Theory of 5

Posted by Terry Lancaster on March 31, 2019 at 1:00am 0 Comments

"The auto industry can be such a great business," says Chris Saraceno. "But it also can be…

Continue

Write Service Podcast: Episode 62- Steps to Making Your Day Productive

Posted by Jeff Cowan on March 28, 2019 at 12:00pm 0 Comments

This week, Jeff discusses key steps to making your day as productive as possible. Whether it starts with a mindset or getting to work early, these simple and realistic steps will encourage you to make the most of your time at the dealership.…

Continue

How to Avoid Survey Backfire

Posted by Sally Whitesell on March 22, 2019 at 4:30pm 2 Comments

-by Sally Whitesell for AutoSuccess magazine

Customer satisfaction surveys have trained us as…

Continue

The “Wow” is Worth It!

Posted by Dave Anderson on March 20, 2019 at 6:31pm 2 Comments

Author Joe Calloway described a “brand” well in his book Never by Chance: “A brand is defined as a trademark or distinctive name, reputation, or capability that identifies and differentiates a product or service from the competition, for better…

Continue

How Did We Do?

Posted by Anne Fleming on March 20, 2019 at 5:29pm 0 Comments

As a part of your toolbox for improving the customer experience and reputation building, reviews are an inexpensive method of ROI. Here are 7 tips to build a review platform that invites women to buy and service their car at your store:…

Continue

Fixed Mindset or Growth Mindset?

Posted by Dave Anderson on March 19, 2019 at 10:59am 0 Comments

When it comes to your thinking, you either have a fixed mindset or a growth mindset. Because your thinking determines your behaviors and your behaviors determine your results, if you want to live the game changer life that yields high-performance…

Continue

100% Digital Doesn’t Mean 100% Coverage

Posted by Jim Flint on March 12, 2019 at 10:18am 0 Comments

A decade ago we fought through an economic recession that drove an automotive depression. Dealers across the…

Continue

Why Getting Fired from a Company I Founded Changed my Life?

Posted by Todd Smith on March 5, 2019 at 10:13am 0 Comments

Sometimes you just need to get punched in the face to wake up. For too many days in a row, I went to work doing…

Continue

Welcome to DealerElite.net

Forum

Brick-and-Mortar Auctions? or Online Auctions?

Started by Kelly Bianchi in Automotive Industry Future - Predictions. Last reply by Reynalda Lor Feb 27. 1 Reply

Will the digital revolution completely demolish traditional auctions? Will they find a new place in the virtual community? Which do you prefer now, and what is your future outlook for the auto auction industry?Continue

You know you work for a bad dealership when . . . .

Started by Mark Dubis in Ask an AUTOMOTIVE PROFESSIONAL. Last reply by Tim Pendergast Jul 19, 2018. 89 Replies

We all know many dealers still make money the old fashioned way, in spite of themselves. If we want to attract top notch professionals to our industry we need to be able to quickly identify attributes of the poorly managed and not employee focused…Continue

Tags: for, auto, retailing, environments, work

Traditional Advertising, is it truly over as many might say?

Started by Bobby Compton in Ask an AUTOMOTIVE PROFESSIONAL. Last reply by Willis Williams Oct 18, 2013. 87 Replies

Traditional Advertising, is it truly over as many might say?I've found that there are different environments, climates and demographics that call for traditional advertising! Although Social Media is on the move and in my opinion will be sooner than…Continue

Tags: BOBBY, COMPTON, LIVE, AUTOS, dealerELITE

Do women make better Car salespeople?

Started by aaron kominsky in Women in the Auto Industry. Last reply by Ben Misra May 6, 2014. 77 Replies

What  characteristics differentiate  the differences between a woman vs a man in selling autombiles  in today's marketplace?Continue

CRM advice needed, Small VW Dealership in Northwestern Pa

Started by Andrew Kappler in Dear Abby (dealerELITE) - Advice Needed. Last reply by Michael Robinson Ragsdale Mar 21, 2012. 72 Replies

   I am currently needing advice with regards to CRM software for our dealership, we have something sort of close but very antiquated, that said, I thought that I understood the functionality of said software however I may have been sort of blind to…Continue

Tags: Internet, Manager, Leads, Business, Development

Autotrader, Cars.com, what is your favorite 3rd party lead provider?

Started by Robert Hildreth in Ask an AUTOMOTIVE PROFESSIONAL. Last reply by MANNY LUNA Sep 27, 2011. 58 Replies

We have agreements with about everyone....had a terrible experience with Carsdirect 72 leads 0 sales...and customers seem to use it as a wish lists...for new or used...not to mention I hate that they have a site to tell me how much I should be…Continue

Tags: Dealix, Carsdirect, Cars.com, KBB, Zag

Finish this Sentence.....

Started by NANCY SIMMONS in General Forum for dealerELITE Members. Last reply by Justin Wade Bagwell Aug 13, 2011. 58 Replies

If I was a new dealer opening up a new car dealership today, I would...............Continue

Hiring & Firing

Started by DealerELITE in dE member "Did you know?". Last reply by Ricardo Rondinelli Oct 6, 2011. 50 Replies

Share a nugget of information that will help the dE community. Please keep it to 2 sentences. Short and sweet

Internet Mgr best practices

Started by Aaron Harris in Sales Forum. Last reply by Doug Davis Dec 7, 2013. 47 Replies

I am looking for any advice from anyone who has experience with succesful internet departments.Our dealership operation currently does not have one person who is responsible for all leads or internet activity as a whole. We currently have three of…Continue

 
 
 

Latest Activity

Joel posted a blog post

Why are Fridays Good?

For some, this is Good Friday. For others, it is TGI Friday (I don't mean the restaurant).What's…See More
yesterday
Sally Whitesell posted a blog post
yesterday
Dave Anderson posted a blog post

Leading with Level One Accountability

There are four levels of accountability in any organization, and within the departments of that…See More
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Scot Eisenfelder posted a blog post
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Jim Flint posted a blog post
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Cynthia Madison posted a blog post

Important considerations before buying your first car

Pollution became a matter of great importance in the past few years, considering the impact it has…See More
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Freebie Friday: How to Combat Flat Vehicle Sales

Bill Wittenmyer explains why dealerships shouldn't be afraid of slowing vehicles sales and the actions they can take to remedy that in this episode of Freebi...
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Profit By Action Quick Tip: Prospecting

Sales people are not order takers. It is your responsibility to understand that your sales process starts with PROSPECTING, not the meet and greet. This Prof...
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Yogesh Sashi posted blog posts
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Jeff Cowan posted a blog post

Write Service Podcast: Episode 64- Holidays, Events, and Excuses

This week, Jeff covers three points about this maximizing this upcoming season of holidays and…See More
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Stella Lemon posted a blog post

Bike Information with Bike Owner Details

Check bike information and registration details with Owner Details, RTO, Insurance, Make model,…See More
Thursday
John Sternal posted a blog post

Swapalease.com Announces Its Top Vehicles for The Summer

Users Voted on What They Believe are the Top Vehicles for the Summer Months Based on…See More
Wednesday
Damian Boudreaux posted a blog post
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Michia Rohrssen posted a blog post
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Timmy D. James posted a blog post
Wednesday
Erik S. Nachbahr posted a video

Protect Your Dealership from Phishing

In this video blog, Erik Nachbahr shares why it is important to protect your dealership from phishing attacks.
Wednesday
Black Book posted a blog post

Broad Strength in the Market Except for Luxury Vehicles

Welcome to this week's edition of Black Book Market Insights, with in-depth analysis of used car…See More
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Walter McNulty posted a video

April 15, 2019

Lead Generation
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