Write Service Podcast: Episode 60- Can You Embrace Change?
This week's podcast is a LIVE snippet from a private workshop for an Automobile Dealer's…See More
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Write Service Podcast: Episode 60- Can You Embrace Change?
This week's podcast is a LIVE snippet from a private workshop for an Automobile Dealer's Association. Enjoy this short clip about the ability to embrace change, how it impacts your results, and what to strive for in terms of long-term success. Copyright 2019 Wm Jeff Cowan
Website: automotiveservicetraining.com
800-248-2931 or info@jcowansprotalk.com
How to Remove Friction from the Service Drive
Does your service department software remove friction for your customers but add friction for your staff? Perhaps that is why we see so many software companies come and go in this industry.
With today’s transformation from a dealership-centric focus to one that is more customer-centric, technology companies are rapidly developing solutions…
Australia's Car Culture - A National Obsession, Observed
Australia is car-crazy. Always has been. For decades, the Holden-Ford argument has actually been a major subject of discussion, and if you damage an Australian vehicle driver on anything to do with their car, you'll get your ears spoke off. Anything to do with car service is likely to produce a debate, or at least established off a few tales about the concerns.
The actual car culture started in the 1950s. The Baby Boom was in full speed, as well as…
Featured Discussion
Effective Tips to Keep Employees Engaged and Happy in Dealership
Employee engagement means a lot in car dealership business. Engaged employees can make your business and disengaged employees can't only decrease the sales but can also lead customers' dissatisfaction and efficiency in organizational tasks. In this forum posts, I am going to tell you some effective tips to keep your employees engaged.
- First of all, as a boss of a car dealership business, you must need to understand the significance of employee engagement. You can read quality…
How Do You Define Management Competency?
Successful dealerships strive to recruit, hire, and retain the best-available management talent. Once that talent is on board, effective performance management processes must be in place to provide these yet-unproven (to us) managers with feedback on their work results and to ensure that they are receiving the tools and support to become high achievers. So I always ask my potential client-dealers to describe their method of evaluating the overall competence of the…
Are You Looking at This the Right Way?
When I was teaching the Sonic Dealer Academy from 2001 through 2008, my co-instructor, Steve Hallock, became famous for asking each class, “Why do you think we spend so much time talking about the Service Department? It’s because, at a 75% gross profit margin on labor sales, this department offers, by far, the greatest incentive to increase sales. That was then, and many dealership owners and managers looked at service gross potential that way.
These days, however, I’m coaching my…
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Blog Posts
Write Service Podcast: Episode 60- Can You Embrace Change?
Posted by Jeff Cowan on February 21, 2019 at 11:30am 0 Comments 0 Likes
This week's podcast is a LIVE snippet from a private workshop for an Automobile Dealer's Association. Enjoy this short clip about the ability to embrace change, how it impacts your results, and what to strive for in terms of long-term success.…
Continue
How to Remove Friction from the Service Drive
Posted by Ujj Nath on February 21, 2019 at 10:07am 0 Comments 0 Likes
Does your service department software remove friction for your customers but add friction for your staff?…
Australia's Car Culture - A National Obsession, Observed
Posted by Samuel on February 20, 2019 at 11:52am 0 Comments 0 Likes
Australia is car-crazy. Always has been. For decades, the Holden-Ford argument has actually been a major subject of discussion, and if you damage an Australian vehicle driver on anything to do with their car, you'll get…
Continue
Is There Any Alternative for Wipers?
Posted by Tyler Newport on February 20, 2019 at 4:58am 0 Comments 0 Likes
Windscreen wipers have played an important role in car design and safety for more than a century, but now they are challenged with more technologically advanced water-repelling solutions. Since their first use in…
Continue Auto Dealerships See Avg. 20% Rise in Profits Under DOWC
Posted by John Sternal on February 19, 2019 at 12:35pm 0 Comments 0 Likes
According to Protective Asset Protection, it is estimated that auto dealers leveraging a Dealer-Owned Warranty Company structure to sell F&I products are seeing a 20% lift in profits on average for F&I…
Continue
Depreciation Rates Improve
Posted by Black Book on February 19, 2019 at 10:44am 0 Comments 0 Likes
Welcome to this week's edition of Black Book Market Insights, with in-depth analysis of used car and truck valuation trends and insights straight from the auction lanes. …
ContinueOur Advice for New Salespeople
Posted by Damian Boudreaux on February 19, 2019 at 9:49am 0 Comments 1 Like
Getting Your Car Restored to Its Original Shine
Posted by Simon Hopes on February 19, 2019 at 6:17am 0 Comments 0 Likes
Some of us may have had all good intentions of looking after our car when we first bought it. We even cleaned and waxed our car when we first bought it. However, weather, work, and our social lives as well as family commitments can quickly…
Continue
Males's Socks - Picking Design and Comfort
Posted by Daniel Ross on February 17, 2019 at 3:35pm 0 Comments 0 Likes
The most fundamental of all men's devices, and the one utilized for convenience as well as style is the humble sock. Socks assist take in sweat and also safeguard the feet from frostbite, as well as additionally offer an interesting appearance to…
Continue Free Alternatives to Adobe Photoshop
Posted by Samuel on February 16, 2019 at 6:13am 0 Comments 0 Likes
Photoshop is an impressive piece of software, but it comes with quite a high price. If you're an enthusiast or freelancer on a budget plan, there are a number of totally free alternatives…
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Objectrodamus
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Time Kills Deals
Added by Kyle Disher 0 Comments 4 Likes
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Google Launches Auto Insurance Comparison Tool
Started by Mike Elliott in Automotive Industry Future - Predictions. Last reply by Reynalda Lor Sep 3, 2018. 1 Reply 0 Likes
With the growing popularity of care share programs, self-driving technology could be a game changer for urban traffic systems. A new study looks at how the Swedish capital's transport grid could be transformed. A fleet of shared self-driving cars in…Continue
Tags: care, self-driving, cars, autonomous
What about the other 90%
Started by Lizelle Landino in OTHER - Does Not Fit Any Predefined Category. Last reply by Les Gusky Aug 6, 2018. 1 Reply 0 Likes
How do you maximize your website and website traffic to the fullest? Spending so many ad dollars and funds to acquire website traffic is such a investment for dealers. Let's say you are awesome and your website traffic converts "at best" at 10%,…Continue
Tags: Conversion, In-Market-Shoppers, Retention
You know you work for a bad dealership when . . . .
Started by Mark Dubis in Ask an AUTOMOTIVE PROFESSIONAL. Last reply by Tim Pendergast Jul 19, 2018. 89 Replies 8 Likes
We all know many dealers still make money the old fashioned way, in spite of themselves. If we want to attract top notch professionals to our industry we need to be able to quickly identify attributes of the poorly managed and not employee focused…Continue
Tags: for, auto, retailing, environments, work
Traditional Advertising, is it truly over as many might say?
Started by Bobby Compton in Ask an AUTOMOTIVE PROFESSIONAL. Last reply by Willis Williams Oct 18, 2013. 87 Replies 7 Likes
Traditional Advertising, is it truly over as many might say?I've found that there are different environments, climates and demographics that call for traditional advertising! Although Social Media is on the move and in my opinion will be sooner than…Continue
Tags: BOBBY, COMPTON, LIVE, AUTOS, dealerELITE
Do women make better Car salespeople?
Started by aaron kominsky in Women in the Auto Industry. Last reply by Ben Misra May 6, 2014. 77 Replies 6 Likes
What characteristics differentiate the differences between a woman vs a man in selling autombiles in today's marketplace?Continue
CRM advice needed, Small VW Dealership in Northwestern Pa
Started by Andrew Kappler in Dear Abby (dealerELITE) - Advice Needed. Last reply by Michael Robinson Ragsdale Mar 21, 2012. 72 Replies 2 Likes
I am currently needing advice with regards to CRM software for our dealership, we have something sort of close but very antiquated, that said, I thought that I understood the functionality of said software however I may have been sort of blind to…Continue
Tags: Internet, Manager, Leads, Business, Development
PR: The Automotive Super Conference Announces World-Class Dealership Solutions for the Entire Dealership
Started by David Johnson in General Forum for dealerELITE Members. Last reply by NANCY SIMMONS Apr 2, 2012. 63 Replies 14 Likes
March 22nd, 2012 – Charlotte, NC - The…Continue
Tags: Service, Social Media, branding, Off-Site, Seminar
Autotrader, Cars.com, what is your favorite 3rd party lead provider?
Started by Robert Hildreth in Ask an AUTOMOTIVE PROFESSIONAL. Last reply by MANNY LUNA Sep 27, 2011. 58 Replies 4 Likes
We have agreements with about everyone....had a terrible experience with Carsdirect 72 leads 0 sales...and customers seem to use it as a wish lists...for new or used...not to mention I hate that they have a site to tell me how much I should be…Continue
Tags: Dealix, Carsdirect, Cars.com, KBB, Zag
Finish this Sentence.....
Started by NANCY SIMMONS in General Forum for dealerELITE Members. Last reply by Justin Wade Bagwell Aug 13, 2011. 58 Replies 3 Likes
If I was a new dealer opening up a new car dealership today, I would...............Continue
Hiring & Firing
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Share a nugget of information that will help the dE community. Please keep it to 2 sentences. Short and sweet
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Samuel posted a blog postAustralia's Car Culture - A National Obsession, Observed
Australia is car-crazy. Always has been. For decades, the Holden-Ford argument has actually been a…See More
Tyler Newport posted a blog postIs There Any Alternative for Wipers?
Windscreen wipers have played an important role in car design and safety for more than a century,…See More
John Sternal posted a blog postAuto Dealerships See Avg. 20% Rise in Profits Under DOWC
According to Protective Asset Protection, it is estimated that auto dealers leveraging a…See More
Black Book posted a blog postDepreciation Rates Improve
Welcome to this week's edition of Black Book Market Insights, with in-depth analysis of used car…See More
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Simon Hopes posted a blog postGetting Your Car Restored to Its Original Shine
Some of us may have had all good intentions of looking after our car when we first bought it. We…See More
Bobby posted a videoBobby Compton ~ Motivational Listener
Moreover, look for able men from all the people, men who are trustworthy and hate a bribe, and place such men over the people as chiefs of thousands, of hund...
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Bill Wittenmyer shares the difference between super workers and supervisors in this week's episode of Witt's Wise Words. To read the full article, click here...
Daniel Ross posted a blog postMales's Socks - Picking Design and Comfort
The most fundamental of all men's devices, and the one utilized for convenience as well as style is…See More
Samuel posted a blog postFree Alternatives to Adobe Photoshop
Photoshop is an impressive piece of software, but it comes with quite a high price. If you're an…See More
Bill Wittenmyer posted a videoFreebie Friday: What's the Most Important or Overlooked Task Inside the Dealership
Bill Wittenmyer shares what the most important (or overlooked) task in a dealership is and why in this edition of Freebie Friday. Read the full blog article ...
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