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Featured Blogs
Two Supply-Side Metrics for Agencies and Their Clients
Two things to consider in today’s uncertain times.
Agencies should consider at least two key supply-side metrics for their clients that will help them elevate the conversation from leads:
- Impression Share – The amount of demand inside consumer…
The Wrong Way to Increase Service Revenue
In search of service revenue, dealerships turn to randomly scheduling service appointments regardless of shop capacity. Or they take everyone that drives up. This can easily overwhelm the service department. It leaves customers frustrated and causes a LOSS in service revenue from both new/drive-up customers and customers with appointments.
How…
Ship your logistics internationally with the most trusted agency
Transportation of goods between countries takes place for many reasons. The majority, however, is for reasons of increasing the value of the goods. With the rapid growth of e-commerce, a large number of smaller businesses now require international transportation. In this article, we aim to explain the different steps you should be aware of before you book your first shipment.
Booking agents, shipping lines, customer house…
Featured Discussion
Effective Tips to Keep Employees Engaged and Happy in Dealership
Employee engagement means a lot in car dealership business. Engaged employees can make your business and disengaged employees can't only decrease the sales but can also lead customers' dissatisfaction and efficiency in organizational tasks. In this forum posts, I am going to tell you some effective tips to keep your employees engaged.
- First of all, as a boss of a car dealership business, you must need to understand the significance of employee engagement. You can read quality…
How Do You Define Management Competency?
Successful dealerships strive to recruit, hire, and retain the best-available management talent. Once that talent is on board, effective performance management processes must be in place to provide these yet-unproven (to us) managers with feedback on their work results and to ensure that they are receiving the tools and support to become high achievers. So I always ask my potential client-dealers to describe their method of evaluating the overall competence of the…
Are You Looking at This the Right Way?
When I was teaching the Sonic Dealer Academy from 2001 through 2008, my co-instructor, Steve Hallock, became famous for asking each class, “Why do you think we spend so much time talking about the Service Department? It’s because, at a 75% gross profit margin on labor sales, this department offers, by far, the greatest incentive to increase sales. That was then, and many dealership owners and managers looked at service gross potential that way.
These days, however, I’m coaching my…
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Blog Posts
Oooooh Yeah! Let's Talk Paid Search Conversions | KPI Cafe Season 3 Episode 2
Posted by Dane Saville on November 25, 2019 at 10:42am 0 Comments 0 Likes
Quit Selling Scared
Posted by Grant Cardone on June 5, 2014 at 9:16am 18 Comments 8 Likes
My friend David Lewis wrote a blog suggesting the 'Trial Close' is an outdated concept and that it bothers the customer and you should stop using trial closes immediately. But really?
One of my favorite trial closes, "do you guys have…
ContinueDrop the Leadership Lunacy
Posted by Dave Anderson on November 2, 2019 at 8:00am 0 Comments 3 Likes
As I continue with the third in a series of articles on the topic of generational leadership it’s important to prioritize focusing less on what makes each generation different, or what makes different generations “difficult,” and instead…
Where Oh Where Do We Find More Techs?
Posted by Dan Beres on November 19, 2019 at 8:39am 0 Comments 0 Likes
With the increasing demand for service repairs, dealers are scrambling to recruit more technicians. At the same…
Are You Over Communicating To Your Customers?
Posted by Doug Van Sach on November 15, 2019 at 10:00am 0 Comments 1 Like
When it comes to email marketing, frequency of communications plays an important role in getting customers to…
Are you in the Dark about the Effectiveness of your Website Strategies?
Posted by Tim Duke on November 6, 2019 at 9:49am 0 Comments 1 Like
5 Essential ORP Communications
Posted by Courtney Evans on November 8, 2019 at 9:36am 0 Comments 0 Likes
Your dealership has probably been using an owner retention program (ORPs) for years, but when was the last time…
Former Dealer and Founder of Hire The Winners is subject of new documentary on his life "Wrestled Away" The Lee Kemp Story
Posted by Lee Kemp on October 21, 2019 at 6:09pm 0 Comments 1 Like
iTunes: https://t.co/nBw1YBSnNT
Amazon:… Continue
Four Steps to Productively Process Disappointment
Posted by Dave Anderson on October 15, 2019 at 11:04am 0 Comments 1 Like
Disappointments are a fact of life. The question isn't whether we'll experience them, but whether we'll use them to our advantage and get better because of them; or, be abused by them when they happen, and let them hijack our attention, focus,…
ContinueVideos
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dE Groups
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Forum
Need Suggestion About Tesla 3 Floor Mats
Started by Reynalda Lor in General Forum for dealerELITE Members Dec 2. 0 Replies 0 Likes
Greetings!We recently got a bunch of Tesla Model 3 vehicles via a private dealing with the sellers and its time, we want to flip them to get good money. As all of us know that Tesla vehicles are being treated in another way as compared to petrol and…Continue
You know you work for a bad dealership when . . . .
Started by Mark Dubis in Ask an AUTOMOTIVE PROFESSIONAL. Last reply by Tim Pendergast Jul 19, 2018. 89 Replies 8 Likes
We all know many dealers still make money the old fashioned way, in spite of themselves. If we want to attract top notch professionals to our industry we need to be able to quickly identify attributes of the poorly managed and not employee focused…Continue
Tags: for, auto, retailing, environments, work
Traditional Advertising, is it truly over as many might say?
Started by Bobby Compton in Ask an AUTOMOTIVE PROFESSIONAL. Last reply by Willis Williams Oct 18, 2013. 87 Replies 7 Likes
Traditional Advertising, is it truly over as many might say?I've found that there are different environments, climates and demographics that call for traditional advertising! Although Social Media is on the move and in my opinion will be sooner than…Continue
Tags: BOBBY, COMPTON, LIVE, AUTOS, dealerELITE
Do women make better Car salespeople?
Started by aaron kominsky in Women in the Auto Industry. Last reply by Ben Misra May 6, 2014. 77 Replies 6 Likes
What characteristics differentiate the differences between a woman vs a man in selling autombiles in today's marketplace?Continue
CRM advice needed, Small VW Dealership in Northwestern Pa
Started by Andrew Kappler in Dear Abby (dealerELITE) - Advice Needed. Last reply by Michael Robinson Ragsdale Mar 21, 2012. 72 Replies 2 Likes
I am currently needing advice with regards to CRM software for our dealership, we have something sort of close but very antiquated, that said, I thought that I understood the functionality of said software however I may have been sort of blind to…Continue
Tags: Internet, Manager, Leads, Business, Development
PR: The Automotive Super Conference Announces World-Class Dealership Solutions for the Entire Dealership
Started by David Johnson in General Forum for dealerELITE Members. Last reply by NANCY SIMMONS Apr 2, 2012. 63 Replies 14 Likes
March 22nd, 2012 – Charlotte, NC - The Automotive Super Conferenceis the first conference…Continue
Tags: Service, Social Media, branding, Off-Site, Seminar
Autotrader, Cars.com, what is your favorite 3rd party lead provider?
Started by Robert Hildreth in Ask an AUTOMOTIVE PROFESSIONAL. Last reply by MANNY LUNA Sep 27, 2011. 58 Replies 4 Likes
We have agreements with about everyone....had a terrible experience with Carsdirect 72 leads 0 sales...and customers seem to use it as a wish lists...for new or used...not to mention I hate that they have a site to tell me how much I should be…Continue
Tags: Dealix, Carsdirect, Cars.com, KBB, Zag
Finish this Sentence.....
Started by NANCY SIMMONS in General Forum for dealerELITE Members. Last reply by Justin Wade Bagwell Aug 13, 2011. 58 Replies 3 Likes
If I was a new dealer opening up a new car dealership today, I would...............Continue
Hiring & Firing
Started by DealerELITE in dE member "Did you know?". Last reply by Ricardo Rondinelli Oct 6, 2011. 50 Replies 2 Likes
Share a nugget of information that will help the dE community. Please keep it to 2 sentences. Short and sweet
Internet Mgr best practices
Started by Aaron Harris in Sales Forum. Last reply by Doug Davis Dec 7, 2013. 47 Replies 7 Likes
I am looking for any advice from anyone who has experience with succesful internet departments.Our dealership operation currently does not have one person who is responsible for all leads or internet activity as a whole. We currently have three of…Continue
Latest Activity
- Top News
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Mike theCarGuy Correra posted a videoHow Dealerships Can Overcome Customer Skepticism in Service
Maria Watson posted a blog postShip your logistics internationally with the most trusted agency
John Sternal posted a blog postBeep Appoints Clayton Tino as Chief Technology Officer
Do Moore, Be Moore, 4 Moore
Dane Saville posted a blog postStimulate More Interest in Your New and Used Cars | KPI Cafe Season 3 Bonus 2
Bill Wittenmyer posted a video#WittsWiseWords - Don't Be a Seatbelt Manager
Michael Trasatti posted a videoWhy Do Video Blogs?
Dane Saville posted a blog postHow Your Dealership Can Have Social Media Mania, Brother! | KPI Cafe Season 3 Episode 3
Scot Eisenfelder posted a videoCarMax is winning by Playing Moneyball
Mike theCarGuy Correra posted a videoCan New Technology Make A Dealership Less Efficient?
Lehel Reeves posted a video3 Types of Video that Lead to Increased Lead Conversion
Bill Wittenmyer posted a video#WittsWiseWords: You Can Still Be The "Go-To Person" for Digital Retail
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