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Customer Experience Transformation and Your Dealership

A recent Google search for “customer experience” produced around 1.49 billion results. And refining the search…

Auto/Mate Integrates DMS with MacroFile Electronic Document Management System

Albany, N.Y. – May 22, 2019 – Auto/Mate Dealership Systems announced today it has successfully completed all dealership management system (DMS) integrations with MacroFile, Macrosmith's electronic document management system. The integration helps speed auto dealers' transition to a paperless environment, improves productivity and streamlines workflow.

 

"The ability to instantly retrieve information allows employees to quickly answer inquiries from partners and…

Do Stitched Photo Videos Provide Value, or are they Outdated Technology?

Stitched photo videos have been around awhile. I’ve had many people ask me lately if they are still relevant, do consumers really watch them, and why dealers should have them when they already have a large number of photos and vehicle description on the VDP. My response is to remove personal opinions out of the equation and let the “data” do the…

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Dave's Corner

 

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Blog Posts

Be the Coach Your People Deserve

Posted by Dave Anderson on May 17, 2019 at 4:00pm 0 Comments



Ken Blanchard called feedback the “breakfast of champions,” and rightfully so, because we all need feedback in order to grow and develop to our fullest potential. When done properly, coaching those on your team and giving them quality…

Continue

Five Keys to Achieving Goals

Posted by Dave Anderson on April 30, 2019 at 11:53am 0 Comments

There's a lot of information available today on goal setting, but an important and often overlooked component is alignment. There are certain things in your life that have to align with your goals, and if they don't, you'll fall short of reaching…

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Leading with Level One Accountability

Posted by Dave Anderson on April 19, 2019 at 12:09pm 0 Comments

There are four levels of accountability in any organization, and within the departments of that organization. And while each department, and the organization itself, is normally a blend of all four levels depending on the time of the…

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How are Women’s Brains Wired?

Posted by Anne Fleming on April 3, 2019 at 4:00pm 0 Comments

What Customers are Thinking in YOUR Dealership…

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Chris Saraceno on the Get Ya Some Radio Show discussing the Theory of 5

Posted by Terry Lancaster on March 31, 2019 at 1:00am 0 Comments

"The auto industry can be such a great business," says Chris Saraceno. "But it also can be…

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Write Service Podcast: Episode 62- Steps to Making Your Day Productive

Posted by Jeff Cowan on March 28, 2019 at 12:00pm 0 Comments

This week, Jeff discusses key steps to making your day as productive as possible. Whether it starts with a mindset or getting to work early, these simple and realistic steps will encourage you to make the most of your time at the dealership.…

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How to Avoid Survey Backfire

Posted by Sally Whitesell on March 22, 2019 at 4:30pm 2 Comments

-by Sally Whitesell for AutoSuccess magazine

Customer satisfaction surveys have trained us as…

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The “Wow” is Worth It!

Posted by Dave Anderson on March 20, 2019 at 6:31pm 2 Comments

Author Joe Calloway described a “brand” well in his book Never by Chance: “A brand is defined as a trademark or distinctive name, reputation, or capability that identifies and differentiates a product or service from the competition, for better…

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How Did We Do?

Posted by Anne Fleming on March 20, 2019 at 5:29pm 0 Comments

As a part of your toolbox for improving the customer experience and reputation building, reviews are an inexpensive method of ROI. Here are 7 tips to build a review platform that invites women to buy and service their car at your store:…

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Fixed Mindset or Growth Mindset?

Posted by Dave Anderson on March 19, 2019 at 10:59am 0 Comments

When it comes to your thinking, you either have a fixed mindset or a growth mindset. Because your thinking determines your behaviors and your behaviors determine your results, if you want to live the game changer life that yields high-performance…

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Welcome to DealerElite.net

Forum

Brick-and-Mortar Auctions? or Online Auctions?

Started by Kelly Bianchi in Automotive Industry Future - Predictions. Last reply by Reynalda Lor Feb 27. 1 Reply

Will the digital revolution completely demolish traditional auctions? Will they find a new place in the virtual community? Which do you prefer now, and what is your future outlook for the auto auction industry?Continue

You know you work for a bad dealership when . . . .

Started by Mark Dubis in Ask an AUTOMOTIVE PROFESSIONAL. Last reply by Tim Pendergast Jul 19, 2018. 89 Replies

We all know many dealers still make money the old fashioned way, in spite of themselves. If we want to attract top notch professionals to our industry we need to be able to quickly identify attributes of the poorly managed and not employee focused…Continue

Tags: for, auto, retailing, environments, work

Traditional Advertising, is it truly over as many might say?

Started by Bobby Compton in Ask an AUTOMOTIVE PROFESSIONAL. Last reply by Willis Williams Oct 18, 2013. 87 Replies

Traditional Advertising, is it truly over as many might say?I've found that there are different environments, climates and demographics that call for traditional advertising! Although Social Media is on the move and in my opinion will be sooner than…Continue

Tags: BOBBY, COMPTON, LIVE, AUTOS, dealerELITE

Do women make better Car salespeople?

Started by aaron kominsky in Women in the Auto Industry. Last reply by Ben Misra May 6, 2014. 77 Replies

What  characteristics differentiate  the differences between a woman vs a man in selling autombiles  in today's marketplace?Continue

CRM advice needed, Small VW Dealership in Northwestern Pa

Started by Andrew Kappler in Dear Abby (dealerELITE) - Advice Needed. Last reply by Michael Robinson Ragsdale Mar 21, 2012. 72 Replies

   I am currently needing advice with regards to CRM software for our dealership, we have something sort of close but very antiquated, that said, I thought that I understood the functionality of said software however I may have been sort of blind to…Continue

Tags: Internet, Manager, Leads, Business, Development

Autotrader, Cars.com, what is your favorite 3rd party lead provider?

Started by Robert Hildreth in Ask an AUTOMOTIVE PROFESSIONAL. Last reply by MANNY LUNA Sep 27, 2011. 58 Replies

We have agreements with about everyone....had a terrible experience with Carsdirect 72 leads 0 sales...and customers seem to use it as a wish lists...for new or used...not to mention I hate that they have a site to tell me how much I should be…Continue

Tags: Dealix, Carsdirect, Cars.com, KBB, Zag

Finish this Sentence.....

Started by NANCY SIMMONS in General Forum for dealerELITE Members. Last reply by Justin Wade Bagwell Aug 13, 2011. 58 Replies

If I was a new dealer opening up a new car dealership today, I would...............Continue

Hiring & Firing

Started by DealerELITE in dE member "Did you know?". Last reply by Ricardo Rondinelli Oct 6, 2011. 50 Replies

Share a nugget of information that will help the dE community. Please keep it to 2 sentences. Short and sweet

Internet Mgr best practices

Started by Aaron Harris in Sales Forum. Last reply by Doug Davis Dec 7, 2013. 47 Replies

I am looking for any advice from anyone who has experience with succesful internet departments.Our dealership operation currently does not have one person who is responsible for all leads or internet activity as a whole. We currently have three of…Continue

 
 
 

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Jim Leman posted a video

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Auto dealer Jason Church discusses how Rapid Recon workflow software reduces time to market to improve used car profitability.
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Auto/Mate Integrates DMS with MacroFile Electronic Document Management System

Albany, N.Y. – May 22, 2019 – Auto/Mate Dealership Systems announced today it has successfully…See More
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The Importance of Doing Social Media the Right Way

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Value Your Company

We want you to be profitable and proud of what you do. We want you to have all the success that you…See More
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Stable Market Except for Luxury Vehicles

Welcome to this week's edition of Black Book Market Insights, with in-depth analysis of used car…See More
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Helion Technologies Becomes a CIS SecureSuite Member

Timonium, MD –­ May 21, 2019 –­ Helion Technologies today announced it has become a CIS…See More
Tuesday
Simon Hopes posted a blog post

3 Tips to Sell Luxury Cars on the Internet

Luxury cars is a consumer good present on the wish list of much of the population, currently the…See More
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Crystal Hartwell posted a blog post

Rplate, World’s First Digital License Plate and Winner of Best New Product Award, Featured at CONNECTIONS Conference May 21 - 23

Reviver demonstrates its award winning Rplate at Connected Car Corner, by InstallerNet, in San…See More
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Bill Wittenmyer posted a video

Witt's Wise Words: There Are No Subs In Life

Bill Wittenmyer explains why life isn't a professional sport in which we can make substitutions in this episode of Witt's Wise Words.
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"If you are looking for a Huge June call today to team up with Preferred Dealer Solutions"
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Dave Anderson's blog post was featured

Be the Coach Your People Deserve

Ken Blanchard called feedback the “breakfast of champions,” and rightfully so, because we all need…See More
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