Chris Vitale Male Scottsdale, AZ United States Phone Ninjas: Like

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Chris Vitale posted a blog post

HOW TO TRAIN A SALES TEAM TO SELL MORE CARS

Training is a key component of any dealership’s long-term plans. It unifies your team’s approach to sales, fine-tunes your brand identity, and can consistently deliver one of the biggest ROIs of anything you do for your business. However, if you don’t know how to train a sales team properly, it can also be a huge waste of time and money. It’s not enough to give your…See More

Jul 11

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Chris Vitale posted blog posts

Jul 9

Chris Vitale posted a blog post

The Stepping Stones to Success

Training is the foundation for a business's success. Why settle for mediocrity when you can strive for greatness? Finding ways to step up your game can be difficult, but ongoing coaching makes the process seem effortless. What does practical coaching look like? What are the critical components needed to produce maximum results?Team TrainingTraining your team seems like…See More

Jul 5

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Chris Vitale posted a blog post

SUSTAINABLE TRAINING PROGRAMS TO INCREASE CAR SALES TEAM EFFICIENCY

Time is money, and your sales force needs to be efficient in their work. Extended pitches can derail closing and waste time, while a laser focus on identifying customer needs and pain points is key to solving problems and overcoming objections. However, achieving this is easier said than done, and training is essential for keeping your team sharp. They’ll need to focus…See More

Jul 4

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Chris Vitale posted a blog post

WHERE TO GET AUTOMOTIVE DEALERSHIP BDC TRAINING FOR YOUR TEAM

Every department at a dealership needs training, but your BDC can benefit the most from regular coaching to maximize the results they get for your business. They rely on their phone scripts and skills to set appointments for your salespeople, and the tiny details they get from training can be the difference between hitting your monthly goals and the entire dealership falling flat. …See More

Jul 2

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Chris Vitale posted a blog post

4 DEALERSHIP BDC BEST PRACTICES TO RAISE THE BOTTOM LINE

BDCs are one of the most important revenue generators for your business, but it’s not always easy to directly measure ROI because they don’t sell directly. They generate leads, manage and anticipate customer needs, and use that information to set appointments and nurture customers toward engagement with your services. As a result, the concepts and strategies it takes to…See More

Jun 27

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Chris Vitale posted a blog post

7 THINGS TO LOOK FOR WHEN HIRING A NEW BDC REP

Over two-thirds of customers say a business’s customer representatives are key to a great experience. Given that your business development center is the communications center of your entire dealership, the BDC reps you choose can make or break appointments and customer relationships before they even get started. …See More

Jun 25

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Chris Vitale posted a blog post

HOW MUCH IS YOUR AUTO BUSINESS DEVELOPMENT CENTER MAKING YOU—AND HOW MUCH SHOULD IT MAKE?

Many dealerships have built an auto business development center to drive appointment rates and generate more sales. The leading dealers are making money hand over fist on these investments—but it doesn’t feel like your BDC is delivering the same for you. What are they doing differently that’s working so much better?Measuring success can be tough because a BDC doesn’t…See More

Jun 20

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Chris Vitale posted a blog post

YOU HAVE A BDC BECAUSE IT’S WHAT YOU WERE TOLD TO DO—BUT IS IT DOING OK OR AMAZINGLY WELL?

Your business development center is the lifeblood of your dealership. Between channeling leads to your sales teams, setting appointments with customers, and staying ahead of customer needs, there isn’t a corner of your business it doesn’t impact. But it doesn’t generate profit all by itself, so it can be hard to understand how it’s performing. What metrics should you be…See More

Jun 18

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Chris Vitale posted a blog post

HOW PHONE MYSTERY SHOPS CAN SHARPEN YOUR SALES TEAM

Even in today’s fast-paced digital world, the phone is still the most important business generator for every successful dealership. That means your team’s phone skills must be razor-sharp to capitalize on every revenue opportunity. Unfortunately, these critical phone interactions can be hard to evaluate, and a few small but important details can be the difference between…See More

Jun 13

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Chris Vitale posted a blog post

PUTTING YOUR BDC ON AUTOPILOT—WHILE MAXIMIZING THE RESULTS

If you’re concerned as an owner or GM that you’ve been putting too much time into your BDC, you might be right. A business development center is not the type of department you should need to micromanage. With the right manager and training partner, your BDC should be driving revenues in every department, and all you’ll have to do is make a few big-picture decisions here and there. …See More

Jun 11

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Chris Vitale posted a blog post

Is Your Business Development Center a Zero or a Hero for Your Dealership?

Business development centers are the cornerstone of modern dealership revenue strategies. When these engines are finely tuned, they’re responsible for generating game-changing appointment rates and capitalizing on opportunities that many seasoned sales professionals didn’t even realize were there for the taking. That’s why, if you look at the …See More

Jun 6

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Chris Vitale posted a blog post

IS YOUR BDC AGENT EFFECTIVE? HERE’S HOW TO KNOW AND WHAT TO DO

Now that your Business Development Center is up and running, how can you tell if your BDC agent or team is making the most of your revenue opportunities? The nation’s leading dealerships always bring in a professional training partner on day one because it allows these business machines to be largely self-driving, but that doesn’t mean a GM can fall asleep at the wheel. …See More

Jun 4

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Chris Vitale posted a blog post

SETTING UP A CAR DEALERSHIP BDC WAS THE FIRST STEP—NOW MAKE IT BETTER

Setting up a car dealership BDC is a big step into the future of the business, but there’s still plenty of work to be done. BDCs are incredible revenue generators, but your people will need ongoing training to keep their skills sharp. Industry trends are also a moving target, and that means editing phone scripts and improving strategies to maximize its value. That being said, your BDC should be designed to operate with minimal oversight. You’ve got a lot going on just keeping the dealership…See More

May 30

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Chris Vitale posted a blog post

YOUR BDC MANAGER DOES THINGS SO YOU DON’T HAVE TO WORRY—BUT DO YOU KNOW WHAT THEY WANT AND NEED?

Your new business development center is finally up and running! You’ve hired a great manager, and they’re already making a big impact on key metrics like lead generation, appointment set rate, and monthly sales numbers. Implementing this new strategy has been the best decision you ever made, but your BDC manager is not a miracle worker. They’re going to need the right…See More

May 28

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Chris Vitale posted a blog post

EVALUATE YOUR DEALERSHIP SALES TEAM PERFORMANCE

Evaluating your dealership’s sales team performance may seem as simple as looking at the bottom line, but in today’s market, it’s actually a very complicated equation. The top competitors are utilizing every tool and strategy at their disposal to maximize revenue, including sales scripts, BDCs, and extending vehicle sales conversations to integrate other services and drive return business. …See More

May 23

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Profile Information

Which best describes you?: Vendor Partner

What company do you work for (or own)?: Phone Ninjas

What is your current position within your organization?: COO

What is your company website?: http://phoneninjas.com

What is your Facebook page/URL?: http://https://www.facebook.com/chris.vitale.562

What is your LinkedIn page/URL?: http://https://www.linkedin.com/in/chris-vitale/

How did you specifically hear about DealerELITE? If referred, who?: Saw Arnold's post about buying it so I support my friends.

Not everyone gets approved for DealerELITE. To maintain the integrity of DealerELITE, tell us what you will have to offer once a dealerELITE member?: Extensive retail automotive experience from sales to GM/EM and most front end positions in between. Knowledgeable on the vendor side with CRM, desking, call tracking and monitoring and phone skills coaching.

Chris Vitale's Videos

Giving proper directions

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Selling your information to customers...

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Taking the lead on a customer call

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Chris Vitale's Blog

HOW TO TRAIN A SALES TEAM TO SELL MORE CARS

Posted on July 11, 2024 at 10:10pm 0 Comments 0 Likes

However, if you don’t know how to train a sales team properly, it can also be a huge waste of time and money. It’s not…

Continue

The Impact of Positive Improvement

Posted on July 9, 2024 at 11:31am 0 Comments 0 Likes

Many businesses struggle with confessing they need improvement. Why is that such a bad thing to admit? The truth is, it’s not bad at all.

Acknowledging there’s room for improvement is a skill not many possess. This is by no means a weakness; it is most certainly a strength in your repertoire. This skill allows your business to be one step…

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6 REASONS TO INVEST IN SALES TEAM TRAINING FOR YOUR DEALERSHIP

Posted on July 9, 2024 at 11:26am 0 Comments 0 Likes

Investing in a great training program is one of the best ways to increase all of your key metrics and meet your monthly sales goals. By bringing a specialist consultant who understands the auto industry and what it takes to sell effectively in this unique environment, your sales team can stay ahead of the competition by following the latest trends and perfecting vital skills like appointment setting and lead management. …

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The Stepping Stones to Success

Posted on July 5, 2024 at 2:32pm 0 Comments 0 Likes

What does practical coaching look like? What are the critical components needed to produce maximum…

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At 5:34am on May 8, 2021, Pat Kirley said…: Hi
Hope you are keeping well

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