Chris Vitale
  • Male
  • Scottsdale, AZ
  • United States
  • Phone Ninjas
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Chris Vitale posted a blog post

YOU HAVE A BDC BECAUSE IT’S WHAT YOU WERE TOLD TO DO—BUT IS IT DOING OK OR AMAZINGLY WELL?

Your business development center is the lifeblood of your dealership. Between channeling leads to your sales teams, setting appointments with customers, and staying ahead of customer needs, there isn’t a corner of your business it doesn’t impact. But it doesn’t generate profit all by itself, so it can be hard to understand how it’s performing. What metrics should you be…See More
19 hours ago
Chris Vitale posted a blog post

HOW PHONE MYSTERY SHOPS CAN SHARPEN YOUR SALES TEAM

Even in today’s fast-paced digital world, the phone is still the most important business generator for every successful dealership. That means your team’s phone skills must be razor-sharp to capitalize on every revenue opportunity. Unfortunately, these critical phone interactions can be hard to evaluate, and a few small but important details can be the difference between…See More
Thursday
Chris Vitale posted a blog post

PUTTING YOUR BDC ON AUTOPILOT—WHILE MAXIMIZING THE RESULTS

If you’re concerned as an owner or GM that you’ve been putting too much time into your BDC, you might be right. A business development center is not the type of department you should need to micromanage. With the right manager and training partner, your BDC should be driving revenues in every department, and all you’ll have to do is make a few big-picture decisions here and there. …See More
Jun 11
Chris Vitale posted a blog post

Is Your Business Development Center a Zero or a Hero for Your Dealership?

Business development centers are the cornerstone of modern dealership revenue strategies. When these engines are finely tuned, they’re responsible for generating game-changing appointment rates and capitalizing on opportunities that many seasoned sales professionals didn’t even realize were there for the taking. That’s why, if you look at the …See More
Jun 6
Chris Vitale posted a blog post

IS YOUR BDC AGENT EFFECTIVE? HERE’S HOW TO KNOW AND WHAT TO DO

Now that your Business Development Center is up and running, how can you tell if your BDC agent or team is making the most of your revenue opportunities? The nation’s leading dealerships always bring in a professional training partner on day one because it allows these business machines to be largely self-driving, but that doesn’t mean a GM can fall asleep at the wheel. …See More
Jun 4
Chris Vitale posted a blog post

SETTING UP A CAR DEALERSHIP BDC WAS THE FIRST STEP—NOW MAKE IT BETTER

Setting up a car dealership BDC is a big step into the future of the business, but there’s still plenty of work to be done. BDCs are incredible revenue generators, but your people will need ongoing training to keep their skills sharp. Industry trends are also a moving target, and that means editing phone scripts and improving strategies to maximize its value. That being said, your BDC should be designed to operate with minimal oversight. You’ve got a lot going on just keeping the dealership…See More
May 30
Chris Vitale posted a blog post

YOUR BDC MANAGER DOES THINGS SO YOU DON’T HAVE TO WORRY—BUT DO YOU KNOW WHAT THEY WANT AND NEED?

Your new business development center is finally up and running! You’ve hired a great manager, and they’re already making a big impact on key metrics like lead generation, appointment set rate, and monthly sales numbers. Implementing this new strategy has been the best decision you ever made, but your BDC manager is not a miracle worker. They’re going to need the right…See More
May 28
Chris Vitale posted a blog post

EVALUATE YOUR DEALERSHIP SALES TEAM PERFORMANCE

Evaluating your dealership’s sales team performance may seem as simple as looking at the bottom line, but in today’s market, it’s actually a very complicated equation. The top competitors are utilizing every tool and strategy at their disposal to maximize revenue, including sales scripts, BDCs, and extending vehicle sales conversations to integrate other services and drive return business. …See More
May 23
Chris Vitale posted a blog post

TRACKING SALES PERFORMANCE WITH MYSTERY SHOPS

The reports and spreadsheets that flood your desk are not the only tools you should be using while tracking sales performance KPIs. They are highly valuable, but do they really deliver the whole picture? Nope! Not by a long shot. And while receipt, phone, and internet surveys can help bridge the gap in some ways, they are very old-school and deliver …See More
May 21
Chris Vitale posted a blog post

I Don’t Care, Do You?

In the fast-paced, competitive world of car sales, the attitude of "I don’t care, do you?" has become all too common. This mentality is particularly disheartening for sales consultants who genuinely care about their job, their customers, and their success. However, the lack of proper training and resources can make it incredibly challenging for them to maintain that enthusiasm and dedication. This article explores the underlying issues and what it will take to bring about meaningful change in…See More
May 19
Chris Vitale posted a blog post

7 WAYS TO GIVE YOUR SALES TEAM MOTIVATION TO SUCCEED

Your people are the heartbeat of your company’s success. Without them, your business would close tonight, but it’s not enough to simply keep them grinding toward monthly sales goals by dangling the same old carrots. Sales team motivation is built around shared vision, enthusiasm for the industry, the potential for career advancement, and achievable goals that translate to dollar bills in everyone’s pocket. …See More
May 16
Chris Vitale posted blog posts
May 14
Chris Vitale posted a blog post

Behind the Scenes: Where Deals Die

You wouldn't believe the horror stories I hear from friends and family about car shopping. But guess what? They're not the only ones. As a lifelong retailer, I've seen firsthand the internal circus creating such a frustrating customer experience. Here's a dirty little secret: a lot of the blame falls on lazy managers who simply don't care.  The Dropped Inquiry: A Buyer's…See More
May 10
Chris Vitale posted a blog post

7 RESULTS A PHONE MYSTERY SHOPPER CAN PRODUCE WITH YOUR TEAM

As showroom traffic slowly drops and customer habits change, your sales team’s phone skills are becoming more important than ever for maximizing revenue and hitting monthly sales goals. Customer service, in-person appointments, long-term loyalty, and higher sales and service engagement are all critical benefits you’re relying on your team’s phone skills to deliver.  …See More
May 9
Chris Vitale posted blog posts
May 7
Chris Vitale posted a blog post

Unlocking the Truth: The Real Cost Behind 'Special' Online Pricing

Are we still pretending that "unlock the [dealer name] price" is a treasure trove hidden on a dealership website? It’s 2024, and the cat is well out of the bag: most often, the price you see online is the price you get. Yet, the charade continues. Customers click through hoops hoping to reveal a special sales price, only to find it layered with conditional discounts—OEM Loyalty Cash, Military Savings, or OEM Finance cash—that may not apply to them at all. And let's not forget about those…See More
May 5

Profile Information

Which best describes you?
Vendor Partner
What company do you work for (or own)?
Phone Ninjas
What is your current position within your organization?
COO
What is your company website?
http://phoneninjas.com
What is your Facebook page/URL?
http://https://www.facebook.com/chris.vitale.562
What is your LinkedIn page/URL?
http://https://www.linkedin.com/in/chris-vitale/
How did you specifically hear about DealerELITE? If referred, who?
Saw Arnold's post about buying it so I support my friends.
Not everyone gets approved for DealerELITE. To maintain the integrity of DealerELITE, tell us what you will have to offer once a dealerELITE member?
Extensive retail automotive experience from sales to GM/EM and most front end positions in between. Knowledgeable on the vendor side with CRM, desking, call tracking and monitoring and phone skills coaching.

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Chris Vitale's Blog

YOU HAVE A BDC BECAUSE IT’S WHAT YOU WERE TOLD TO DO—BUT IS IT DOING OK OR AMAZINGLY WELL?

Posted on June 18, 2024 at 11:33am 0 Comments

Your business development center is the lifeblood of your dealership. Between channeling leads to your sales teams, setting appointments with customers, and staying ahead of customer needs, there isn’t a corner of your business it doesn’t impact. 

But it doesn’t generate profit all by itself, so it can be hard to understand how it’s performing. What…

Continue

HOW PHONE MYSTERY SHOPS CAN SHARPEN YOUR SALES TEAM

Posted on June 13, 2024 at 10:53am 0 Comments

Even in today’s fast-paced digital world, the phone is still the most important business generator for every successful dealership. That means your team’s phone skills must be razor-sharp to capitalize on every revenue opportunity. 

Unfortunately, these critical phone interactions can be hard to evaluate, and a few small but important details can be…

Continue

PUTTING YOUR BDC ON AUTOPILOT—WHILE MAXIMIZING THE RESULTS

Posted on June 11, 2024 at 10:14am 0 Comments

If you’re concerned as an owner or GM that you’ve been putting too much time into your BDC, you might be right. A business development center is not the type of department you should need to micromanage. With the right manager and training partner, your BDC should be driving revenues in every department, and all you’ll have to do is make a few big-picture decisions here and there. …

Continue

Is Your Business Development Center a Zero or a Hero for Your Dealership?

Posted on June 6, 2024 at 10:14am 0 Comments

Business development centers are the cornerstone of modern dealership revenue strategies. When these engines are finely tuned, they’re responsible for generating game-changing appointment rates and capitalizing on opportunities that many seasoned sales professionals didn’t even realize were there for the taking. 

That’s why, if you look at…

Continue

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At 5:34am on May 8, 2021, Pat Kirley said…
Hi
Hope you are keeping well
At 2:41pm on January 16, 2021, Maris A said…

Good Day,
How is everything with you, I picked interest on you after going through your short profile and deemed it necessary to write you immediately. I have something very vital to disclose to you, but I found it difficult to express myself here, since it's a public site.Could you please get back to me on:( officialaishacbdd@gmail.com ) for the full details.
Have a nice day
Thanks God bless

 
 
 

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