Chris Vitale
  • Male
  • Cleveland, OH
  • United States
  • Phone Ninjas
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Chris Vitale's blog post was featured

Enhancing Your Dealership's Success with Onsite & Virtual Dealership Training

In today's competitive automotive industry, staying ahead of the curve is crucial for dealerships to thrive. One way to achieve this is through a comprehensive training program that empowers your Sales Consultants and BD Agents to excel in their roles. Here are the top four ways Onsite & Virtual Dealership Training will help your dealership excel. …See More
Aug 11
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Chris Vitale posted a blog post

Enhancing Your Dealership's Success with Onsite & Virtual Dealership Training

In today's competitive automotive industry, staying ahead of the curve is crucial for dealerships to thrive. One way to achieve this is through a comprehensive training program that empowers your Sales Consultants and BD Agents to excel in their roles. Here are the top four ways Onsite & Virtual Dealership Training will help your dealership excel. …See More
Jul 23
0 Comments
Chris Vitale posted a blog post

Boost Your Dealership's Sales With Effective Dealership Sales Coaching

Dealership Sales Coaching is a game-changing approach to training that equips your Sales Consultants and BD Agents with the skills and knowledge needed to excel in phone interactions with customers. By providing continuous and personalized coaching, your team will be prepared to handle a variety of scenarios, resulting in improved performance and increased appointment set rates. In this article, we will explore the key benefits of Dealership Sales Coaching and how it can transform your…See More
Jul 18
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Chris Vitale posted blog posts
Jul 10
Chris Vitale's blog post was featured

Is Your Dealership Making the Right Choices?

We'd be lying if we said we didn't enjoy the time when cars flew off the lot faster than we could restock our inventory. But as that excitement hit the road, have we asked ourselves, "Are we ready to sell again?" Let's be real, over the past three years, we could easily overcome objections and even achieve record levels of profit. But did we actually stick to a sales process during this frenzy? The truth is NO, most of us didn’t. …See More
Jul 3
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Chris Vitale posted a blog post

Is Your Dealership Making the Right Choices?

We'd be lying if we said we didn't enjoy the time when cars flew off the lot faster than we could restock our inventory. But as that excitement hit the road, have we asked ourselves, "Are we ready to sell again?" Let's be real, over the past three years, we could easily overcome objections and even achieve record levels of profit. But did we actually stick to a sales process during this frenzy? The truth is NO, most of us didn’t. …See More
Jul 3
0 Comments
Chris Vitale posted a blog post

Are We Answering The Customers Questions: Dealership Mystery Shops

As a savvy customer, nothing is more infuriating than being ignored or receiving a response that dodges all your questions. Pre-Covid, dealerships used to pride themselves on their promptness in addressing leads. Even the OEMs had standards in place to ensure that all inquiries were answered within a specific timeframe. However, during the peak of the pandemic, when demand outstripped supply, some dealerships conveniently chose to overlook their leads. And if they did bother to respond, it…See More
Jun 25
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Chris Vitale posted a blog post

NEWSFLASH: We NEED Training!

It's one thing to be great on the phone, have efficient systems in place, or even flaunt a sleek, modern website. But, oh boy, it seems like we're a bunch of klutzes trying to fit a square peg in a round h*** with those tasks. Now, ever wonder why we trip over these hurdles? Maybe we're spewing the worn-out "time is a luxury we can't afford" excuse, or even the grand old "we've sold cars since the dinosaurs roamed, and we're doing peachy." Peachy? Really? Is being stuck in the mundane rut of…See More
Jun 18
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Chris Vitale's blog post was featured

I'm just calling for the fun of it...

One of the most glaring issues affecting dealerships today is the dismal state of their phone skills. It’s alarming to witness how poorly some sales consultants handle inbound calls. Often, they fail even to say a simple "thanks for calling ABC Motors," instead opting for a generic introduction like "sales, Chris…" This lack of professionalism right at the outset leaves a negative impression on potential customers and set the tone for the entire interaction. …See More
Jun 14
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Chris Vitale posted a blog post

I'm just calling for the fun of it...

One of the most glaring issues affecting dealerships today is the dismal state of their phone skills. It’s alarming to witness how poorly some sales consultants handle inbound calls. Often, they fail even to say a simple "thanks for calling ABC Motors," instead opting for a generic introduction like "sales, Chris…" This lack of professionalism right at the outset leaves a negative impression on potential customers and set the tone for the entire interaction. …See More
Jun 13
0 Comments
Chris Vitale's blog post was featured

Discipline breeds confidence

We have all had days where we walk around with what feels like electricity pulsing through our veins; we’re hitting all of the green lights, and we feel GOOD! But what about the days when we don’t feel that hot? In the automotive industry, one day, you are on top of the world, and for some reason, the next day, you feel like you went through a meat grinder. It’s part of…See More
Apr 17
0 Comments
Chris Vitale's blog post was featured

What should be the focus of training?

When it comes to training, there are an endless number of things that you can prioritize. While the specific issues you may be facing at your dealership may be unique, there are certain things that every sales training schedule should include. Set More Quality AppointmentsSetting appointments is the lifeblood of automotive sales. While you may see some foot traffic…See More
Mar 29
0 Comments
Chris Vitale posted a blog post

What should be the focus of training?

When it comes to training, there are an endless number of things that you can prioritize. While the specific issues you may be facing at your dealership may be unique, there are certain things that every sales training schedule should include. Set More Quality AppointmentsSetting appointments is the lifeblood of automotive sales. While you may see some foot traffic…See More
Mar 7
0 Comments
Chris Vitale's blog post was featured

Phone Etiquette Training Every Agent Needs

Sales agents spend much of their time on the phone, so it’s important for this time to be used effectively. While some may be natural at selling, everyone can stand to have at least a little training to help them out. There are some areas of phone etiquette that you should be focusing on to help them be the most effective. Active ListeningActive listening is one of the…See More
Mar 7
0 Comments
Chris Vitale posted a blog post

Phone Etiquette Training Every Agent Needs

Sales agents spend much of their time on the phone, so it’s important for this time to be used effectively. While some may be natural at selling, everyone can stand to have at least a little training to help them out. There are some areas of phone etiquette that you should be focusing on to help them be the most effective. Active ListeningActive listening is one of the…See More
Mar 6
0 Comments
Chris Vitale posted a blog post

Discipline breeds confidence

We have all had days where we walk around with what feels like electricity pulsing through our veins; we’re hitting all of the green lights, and we feel GOOD! But what about the days when we don’t feel that hot? In the automotive industry, one day, you are on top of the world, and for some reason, the next day, you feel like you went through a meat grinder. It’s part of…See More
Mar 1
0 Comments

Profile Information

Which best describes you?
Vendor Partner
What company do you work for (or own)?
Phone Ninjas
What is your current position within your organization?
Vice President
What is your company website?
http://phoneninjas.com
What is your Facebook page/URL?
http://https://www.facebook.com/chris.vitale.562
What is your LinkedIn page/URL?
http://https://www.linkedin.com/in/chris-vitale/
How did you specifically hear about DealerELITE? If referred, who?
Saw Arnold's post about buying it so I support my friends.
Not everyone gets approved for DealerELITE. To maintain the integrity of DealerELITE, tell us what you will have to offer once a dealerELITE member?
Extensive retail automotive experience from sales to GM/EM and most front end positions in between. Knowledgeable on the vendor side with CRM, desking, call tracking and monitoring and phone skills coaching.

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Chris Vitale's Blog

Enhancing Your Dealership's Success with Onsite & Virtual Dealership Training

Posted on July 23, 2023 at 9:54am 0 Comments

In today's competitive automotive industry, staying ahead of the curve is crucial for dealerships to thrive. One way to achieve this is through a comprehensive training program that empowers your Sales Consultants and BD Agents to excel in their roles. Here are the top four ways Onsite & Virtual Dealership Training will help your dealership excel. …

Continue

Boost Your Dealership's Sales With Effective Dealership Sales Coaching

Posted on July 18, 2023 at 6:19am 0 Comments

Dealership Sales Coaching is a game-changing approach to training that equips your Sales Consultants and BD Agents with the skills and knowledge needed to excel in phone interactions with customers. By providing continuous and personalized coaching, your team will be prepared to handle a variety of scenarios, resulting in improved performance and increased appointment set rates. In this article, we will explore the key benefits of Dealership Sales Coaching and how it can transform your…

Continue

Why your dealership needs dealership sales coaching

Posted on July 10, 2023 at 11:24am 0 Comments

You never hear a prize fighter say he fired his trainer directly after he won the championship belt, right? Well, that's why it's important to continue coaching and training the salespeople and BDC employees. Even after they seem to have mastered the phones and their appointment set rate is off the charts, continued coaching and training are paramount. This is what keeps them sharp! …

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Why are scripts important

Posted on July 10, 2023 at 11:20am 0 Comments

Scripts aren’t just important, they’re critical! And it’s not just the importance of scripts themselves but the strict adherence to them with ongoing inspection and confirmation of progress to their correct deployment. 

 

A strong process sets you free, we all know that. It’s proven time and again in the military, business, and academia.…

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At 5:34am on May 8, 2021, Pat Kirley said…
Hi
Hope you are keeping well
At 2:41pm on January 16, 2021, Maris A said…

Good Day,
How is everything with you, I picked interest on you after going through your short profile and deemed it necessary to write you immediately. I have something very vital to disclose to you, but I found it difficult to express myself here, since it's a public site.Could you please get back to me on:( officialaishacbdd@gmail.com ) for the full details.
Have a nice day
Thanks God bless

 
 
 

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