Chris Vitale
  • Male
  • Cleveland, OH
  • United States
  • Phone Ninjas
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Chris Vitale's Page

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Chris Vitale's blog post was featured

Discipline breeds confidence

We have all had days where we walk around with what feels like electricity pulsing through our veins; we’re hitting all of the green lights, and we feel GOOD! But what about the days when we don’t feel that hot? In the automotive industry, one day, you are on top of the world, and for some reason, the next day, you feel like you went through a meat grinder. It’s part of…See More
Apr 17
Chris Vitale's blog post was featured

What should be the focus of training?

When it comes to training, there are an endless number of things that you can prioritize. While the specific issues you may be facing at your dealership may be unique, there are certain things that every sales training schedule should include. Set More Quality AppointmentsSetting appointments is the lifeblood of automotive sales. While you may see some foot traffic…See More
Mar 29
Chris Vitale posted a blog post

What should be the focus of training?

When it comes to training, there are an endless number of things that you can prioritize. While the specific issues you may be facing at your dealership may be unique, there are certain things that every sales training schedule should include. Set More Quality AppointmentsSetting appointments is the lifeblood of automotive sales. While you may see some foot traffic…See More
Mar 7
Chris Vitale's blog post was featured

Phone Etiquette Training Every Agent Needs

Sales agents spend much of their time on the phone, so it’s important for this time to be used effectively. While some may be natural at selling, everyone can stand to have at least a little training to help them out. There are some areas of phone etiquette that you should be focusing on to help them be the most effective. Active ListeningActive listening is one of the…See More
Mar 7
Chris Vitale posted a blog post

Phone Etiquette Training Every Agent Needs

Sales agents spend much of their time on the phone, so it’s important for this time to be used effectively. While some may be natural at selling, everyone can stand to have at least a little training to help them out. There are some areas of phone etiquette that you should be focusing on to help them be the most effective. Active ListeningActive listening is one of the…See More
Mar 6
Chris Vitale posted a blog post

Discipline breeds confidence

We have all had days where we walk around with what feels like electricity pulsing through our veins; we’re hitting all of the green lights, and we feel GOOD! But what about the days when we don’t feel that hot? In the automotive industry, one day, you are on top of the world, and for some reason, the next day, you feel like you went through a meat grinder. It’s part of…See More
Mar 1
Chris Vitale's blog post was featured

Why you need Quality Assurance Training...

When you want to improve the quality of your phone calls, it can be challenging to know where to start. Even if you have standardized procedures and phone scripts, every phone agent operates a little differently. To improve outcomes, you need to know how to use quality assurance training and what some of the outcomes you should be looking for are. What is Quality Assurance Training?Quality assurance training focuses on…See More
Feb 23
Chris Vitale posted a blog post

Why you need Quality Assurance Training...

When you want to improve the quality of your phone calls, it can be challenging to know where to start. Even if you have standardized procedures and phone scripts, every phone agent operates a little differently. To improve outcomes, you need to know how to use quality assurance training and what some of the outcomes you should be looking for are. What is Quality Assurance Training?Quality assurance training focuses on…See More
Feb 22
Chris Vitale posted a blog post

Skill Review

Have you ever noticed when the sales floor goes out for good third-party training that they come back with a pep in their step? That’s because whatever speaker they had got them fired up and ready to go all out for your product. There is nothing better than rekindling that spark and feeling some extra motivation to get back into the sales game full steam ahead. But what would make that even better? Someone to come back to the dealership and discuss it with, not even just that day, but days…See More
Feb 20
Chris Vitale's 2 blog posts were featured
Feb 14
Chris Vitale posted blog posts
Feb 14
Chris Vitale posted a blog post

Who Are We

We can do many things to stand out against the competition. Quality phone skills, streamlined processes, and even an up-to-date website. Yet many of us struggle to achieve any of the above tasks. Have we ever stepped back and asked ourselves why we cannot accomplish any (or all) of the above? Sure, there's the age-old excuse of "not enough time in the day" or "we don't need that to sell cars.” Another…See More
Feb 10
Chris Vitale's blog post was featured

How Call Scoring Helps Your Phone Agents Improve

One of the most important things that you need to focus on with your phone agents is making sure that they are performing up to expectations and that their phone conversations are effective. Effective calls lead to more sales, which means greater success for your dealership. One of the best ways to evaluate the success rate of these phone calls is by using call scoring. What is Call ScoringCall scoring is a popular way of…See More
Feb 10
Chris Vitale posted a blog post

How Call Scoring Helps Your Phone Agents Improve

One of the most important things that you need to focus on with your phone agents is making sure that they are performing up to expectations and that their phone conversations are effective. Effective calls lead to more sales, which means greater success for your dealership. One of the best ways to evaluate the success rate of these phone calls is by using call scoring. What is Call ScoringCall scoring is a popular way of…See More
Feb 8
Chris Vitale posted a blog post

How are you using Call Tracking?

Let’s paint a picture. We’re in the showroom, and a customer is starting to get noisy at the other end. Our ears perk up, and the first thing that is audible is, “they told me on the phone that…” The thought crossing everyone’s mind is, what DID they say over the phone? Is this customer forgetting/misunderstanding what was said to them, or is one of our customer service representatives not holding up to their end of the bargain when the customer is physically in front of them? Neither of the…See More
Feb 6
Chris Vitale posted a blog post

Let the Good Times End?

There's nothing sweeter than looking at a hot P&L statement. Sitting back in the chair throwing air hoops for a job well done. Or maybe you’re browsing online for another Rolex to add to your collection. All of this is well and good. In fact, it's fantastic. What's not so fantastic are the problems dealers will face in the coming months. It's a telltale sign when vendors come in hot with their latest tech products to assist your dealership. Offering much of the same products they have been…See More
Feb 1

Profile Information

Which best describes you?
Vendor Partner
What company do you work for (or own)?
Phone Ninjas
What is your current position within your organization?
Vice President
What is your company website?
http://phoneninjas.com
What is your Facebook page/URL?
http://https://www.facebook.com/chris.vitale.562
What is your LinkedIn page/URL?
http://https://www.linkedin.com/in/chris-vitale/
How did you specifically hear about DealerELITE? If referred, who?
Saw Arnold's post about buying it so I support my friends.
Not everyone gets approved for DealerELITE. To maintain the integrity of DealerELITE, tell us what you will have to offer once a dealerELITE member?
Extensive retail automotive experience from sales to GM/EM and most front end positions in between. Knowledgeable on the vendor side with CRM, desking, call tracking and monitoring and phone skills coaching.

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Chris Vitale's Blog

What should be the focus of training?

Posted on March 7, 2023 at 12:53pm 0 Comments

When it comes to training, there are an endless number of things that you can prioritize. While the specific issues you may be facing at your dealership may be unique, there are certain things that every sales training schedule should include.

 

Set More Quality Appointments

Setting appointments is the lifeblood…

Continue

Phone Etiquette Training Every Agent Needs

Posted on March 6, 2023 at 10:58am 0 Comments

Sales agents spend much of their time on the phone, so it’s important for this time to be used effectively. While some may be natural at selling, everyone can stand to have at least a little training to help them out. There are some areas of phone etiquette that you should be focusing on to help them be the most effective.

 

Active…

Continue

Discipline breeds confidence

Posted on March 1, 2023 at 10:03am 0 Comments

We have all had days where we walk around with what feels like electricity pulsing through our veins; we’re hitting all of the green lights, and we feel GOOD! But what about the days when we don’t feel that hot? In the automotive industry, one day, you are on top of the world, and for some reason, the next day, you feel like you went through a meat grinder.…

Continue

Why you need Quality Assurance Training...

Posted on February 23, 2023 at 4:36pm 0 Comments

When you want to improve the quality of your phone calls, it can be challenging to know where to start. Even if you have standardized procedures and phone scripts, every phone agent operates a little differently. To improve outcomes, you need to know how to use quality assurance training and what some of the outcomes you should be looking for are.

 

What is Quality Assurance…

Continue

Comment Wall (2 comments)

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At 5:34am on May 8, 2021, Pat Kirley said…
Hi
Hope you are keeping well
At 2:41pm on January 16, 2021, Maris A said…

Good Day,
How is everything with you, I picked interest on you after going through your short profile and deemed it necessary to write you immediately. I have something very vital to disclose to you, but I found it difficult to express myself here, since it's a public site.Could you please get back to me on:( officialaishacbdd@gmail.com ) for the full details.
Have a nice day
Thanks God bless

 
 
 

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