Chris Vitale
  • Male
  • Cleveland, OH
  • United States
  • Phone Ninjas
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Chris Vitale's Page

Latest Activity

Chris Vitale posted blog posts
Nov 23
Chris Vitale posted blog posts
Nov 15
Chris Vitale's blog post was featured

5 Reasons Your Store Needs Scripts

At first glance, phone scripts may seem like something that isn’t necessary for your calls. Many people feel like they can be more successful if they are allowed to handle calls their own way. However, phone scripts are actually one of the most valuable tools you can use to not only have successful phone calls but also to improve the overall reputation of your…See More
Nov 10
Chris Vitale posted a blog post

5 Reasons Your Store Needs Scripts

At first glance, phone scripts may seem like something that isn’t necessary for your calls. Many people feel like they can be more successful if they are allowed to handle calls their own way. However, phone scripts are actually one of the most valuable tools you can use to not only have successful phone calls but also to improve the overall reputation of your…See More
Nov 9
Chris Vitale's blog post was featured

Goals don't mean anything without proper training!

Anyone can have work-related goals, but not everyone will achieve them. To achieve goals, we have to better ourselves. And to better ourselves, it takes practice and training. So, while we often try to motivate our Sales Consultants and BD Agents by asking about their goals, we aren't always assisting them, given they don't have the resources necessary to make them…See More
Aug 29
Chris Vitale posted a blog post

Goals don't mean anything without proper training!

Anyone can have work-related goals, but not everyone will achieve them. To achieve goals, we have to better ourselves. And to better ourselves, it takes practice and training. So, while we often try to motivate our Sales Consultants and BD Agents by asking about their goals, we aren't always assisting them, given they don't have the resources necessary to make them…See More
Aug 29
Chris Vitale's blog post was featured

"We didn't get that lead..."

Have you ever pulled one of your Sales Consultants or BD Agents into your office because a lead didn’t get answered? And that lead just so happened to be a mystery shop? And instead of your Sales Consultant or BD Agent saying, “we did miss this one, and I will get with the team to review our process,” they said, “we didn’t get that lead”? If you don’t think this happens, then you’re losing sales. If they missed that one…See More
Jul 17
Chris Vitale posted a blog post

"We didn't get that lead..."

Have you ever pulled one of your Sales Consultants or BD Agents into your office because a lead didn’t get answered? And that lead just so happened to be a mystery shop? And instead of your Sales Consultant or BD Agent saying, “we did miss this one, and I will get with the team to review our process,” they said, “we didn’t get that lead”? If you don’t think this happens, then you’re losing sales. If they missed that one…See More
Jul 17
Chris Vitale's 3 blog posts were featured
Jun 29
Chris Vitale posted a blog post

What tools are going to get us through this next period of uncertainty

The most important thing a sales associate can do for a customer right now is listening to their needs. Customers have been shuffled through the proverbial cattle shoot recently; with the current market availability and the automotive industry needs to remember that this is just a period were moving through, not an industry standard. There have been insane markups and a “take it or leave it” mentality that will cripple the dealerships that have adopted this mindset as permanent. …See More
Jun 29
Chris Vitale posted a blog post

Excellence and consistency – How crucial it is to have both when navigating today’s market anomaly

If the current economy is worrying anyone else, welcome to the madhouse. This isn’t the first-time interest rates have traveled north and buying power and disposable income are low, however when things like this happen businesses struggle to stay afloat. The only thing that’s different this time around is we are also navigating the tail end of a global pandemic that has turned many industries on end and shuttered businesses in its wake.…See More
Jun 27
Chris Vitale posted a blog post

DEALERS: STAY ON TOP DURING AN ECONOMIC DOWNTURN

What Experts are saying:We all know that the mix of low inventory and higher prices on vehicles has affected sales. The world, after all, doesn’t revolve around gross alone. What wasn’t expected was an 11% drop in new car sales from April to May. This has some experts concerned about an upcoming economic downturn. “The market appears increasingly concerned about the economy, inflation, rising interest rates, and a recession,” Joseph Spak, an analyst at RBC Capital Markets, said in a research…See More
Jun 24
Chris Vitale's blog post was featured

First impressions still matter!

We’ve been dealing with strange times in the automotive industry recently with chip shortages and an insane gross market. This is not only creating tension for both the customer and the sales associate, but it’s straining an already tumultuous relationship that exists between customers and salespeople.  Therefore, first impressions are extremely important. I know as a…See More
May 23
Chris Vitale posted blog posts
May 20
Chris Vitale's 3 blog posts were featured
May 17
Chris Vitale posted blog posts
May 17

Profile Information

Which best describes you?
Vendor Partner
What company do you work for (or own)?
Phone Ninjas
What is your current position within your organization?
Vice President
What is your company website?
http://phoneninjas.com
What is your Facebook page/URL?
http://https://www.facebook.com/chris.vitale.562
What is your LinkedIn page/URL?
http://https://www.linkedin.com/in/chris-vitale/
How did you specifically hear about DealerELITE? If referred, who?
Saw Arnold's post about buying it so I support my friends.
Not everyone gets approved for DealerELITE. To maintain the integrity of DealerELITE, tell us what you will have to offer once a dealerELITE member?
Extensive retail automotive experience from sales to GM/EM and most front end positions in between. Knowledgeable on the vendor side with CRM, desking, call tracking and monitoring and phone skills coaching.

Chris Vitale's Blog

Back to the Future

Posted on November 23, 2022 at 5:44am 0 Comments

What Does the Future of the Automotive Industry Look Like?

 

The automotive industry may feel like it is in constant flux, but there is actually a lot more stability than you might otherwise think based on the news reports. That doesn’t mean that the industry isn’t experiencing some major developments. Technology is constantly changing how the world operates, and car dealerships and the automotive industry are not exempt from the effects of technology. Luckily…

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Increase customer retention

Posted on November 22, 2022 at 1:30pm 0 Comments

Nowadays, finding a way to retain your customers is an important part of the business. Car prices are rising through the roof, and not building the loyalty of your customers can be a quick route to losing them. Building loyalty for your dealership can be difficult since people aren’t buying cars as regularly as they buy other products, but that doesn’t mean that it isn’t possible to do. Using the right tools is important to focus on to ensure that your customer retention is as effective as…

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What is Active Coaching? Why’s it so important? How’s it so effective?

Posted on November 15, 2022 at 1:16pm 0 Comments

It’s a check and balance, something that we do on a regular and ongoing basis with our athletes, whether they’re just starting out in T-ball or all the way up to our professionals. A coach is there to lead players through drills and game-time scenarios. Athletes practice regularly to maintain their already honed skills and work on improving skills that may need some work. With that being said, why wouldn’t we want to maintain that same expectation of excellence in the other aspects of our…

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Appointment Setting 101

Posted on November 15, 2022 at 10:15am 0 Comments

When you work in customer service for a dealership, one of the goals you may have is to set appointments for people to come and test drive new cars. If you are new to the dealership, this may seem like a waste of time, especially if there are people walking in to buy a car regularly without an appointment. However, appointment setting is one of the most valuable ways you can contribute to the dealership’s bottom line. …

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At 5:34am on May 8, 2021, Pat Kirley said…
Hi
Hope you are keeping well
At 2:41pm on January 16, 2021, Maris A said…

Good Day,
How is everything with you, I picked interest on you after going through your short profile and deemed it necessary to write you immediately. I have something very vital to disclose to you, but I found it difficult to express myself here, since it's a public site.Could you please get back to me on:( officialaishacbdd@gmail.com ) for the full details.
Have a nice day
Thanks God bless

 
 
 

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