Lauren Galli
  • Mechanicsburg, PA
  • United States
  • Phone Ninjas
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  • Justine Picciotti
  • Alivia Heath
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Lauren Galli posted a blog post

Peak Call Times for Your BDC

Would you schedule your entire sales team to be on the floor at opening time on a weekday? Probably not, because it just doesn’t make scheduling sense to have a full staff when you’re not all that busy. The same scheduling decisions need to be made for your BDC, whether virtual or in-house.When it comes to scheduling for your reps in your BDC, peak times for inbound…See More
Apr 5
Lauren Galli posted a blog post

What Percentage of BDC Calls Should Generate an Appointment?

As the internet made way for a simpler car buying experience, many dealerships turned to a concept called a BDC, or Business Development Center, to handle the influx of phone calls from customers. These days, a BDC is practically a necessity in a thriving dealership. However, how do you tell if your BDC is functioning properly and ensuring the most customers possible are…See More
Mar 29

Profile Information

Which best describes you?
Vendor Partner
What company do you work for (or own)?
Phone Ninjas
What is your current position within your organization?
Coach
What is your company website?
http://www.phoneninjas.com/
What is your Facebook page/URL?
http://https://www.linkedin.com/in/laurengalli/
What is your LinkedIn page/URL?
http://https://www.linkedin.com/in/laurengalli/
How did you specifically hear about DealerELITE? If referred, who?
Chris Vitale
Not everyone gets approved for DealerELITE. To maintain the integrity of DealerELITE, tell us what you will have to offer once a dealerELITE member?
I've got nine years of automotive SEO and marketing experience, three years as a senior automotive coach with Phone Ninjas, and BDC experience.

Lauren Galli's Blog

Peak Call Times for Your BDC

Posted on April 5, 2021 at 3:18pm 1 Comment

Would you schedule your entire sales team to be on the floor at opening time on a weekday? Probably not, because it just doesn’t make scheduling sense to have a full staff when you’re not all that busy. The same scheduling decisions need to be made for your BDC, whether virtual or in-house.

When it comes to scheduling for your reps in your BDC, peak…

Continue

What Percentage of BDC Calls Should Generate an Appointment?

Posted on March 29, 2021 at 1:37pm 1 Comment

As the internet made way for a simpler car buying experience, many dealerships turned to a concept called a BDC, or Business Development Center, to handle the influx of phone calls from customers. These days, a BDC is practically a necessity in a thriving dealership. However, how do you tell if your BDC is functioning properly and ensuring the most customers…

Continue

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