Would you schedule your entire sales team to be on the floor at opening time on a weekday? Probably not, because it just doesn’t make scheduling sense to have a full staff when you’re not all that busy. The same scheduling decisions need to be made for your BDC, whether virtual or in-house.

When it comes to scheduling for your reps in your BDC, peak…

As the internet made way for a simpler car buying experience, many dealerships turned to a concept called a BDC, or Business Development Center, to handle the influx of phone calls from customers. These days, a BDC is practically a necessity in a thriving dealership. However, how do you tell if your BDC is functioning properly and ensuring the most customers…