Justine Picciotti
  • Ottsville, PA
  • United States
  • Phone Ninjas
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Justine Picciotti's blog post was featured

Who is greeting your service customers in the Service Lane?

Who should be greeting your service customers when they arrive at the service drive? A porter, an assistant or an advisor? Every dealer seems to have a different process when it comes to greeting their service customers in the lane. Some would like you to just come inside, others may want you to stay with your vehicle. There is no right or wrong answer when it comes to…See More
Jun 4
Justine Picciotti posted blog posts
Jun 4
Justine Picciotti's blog post was featured

Calling the customer for a big job in the shop: The car is on the lift, tying up a bay, you know what’s wrong and they’re not a waiter, this IS the call…

We all get that pit in our stomach when a big job finally comes to a full diagnosis. The customer is either going to tell you to go ahead with the job, tell you that you’re crazy and they’ll take their car, or some vague grey area in between. The goal of course is always to work to get the job sold and the car fixed. But how do you present the issue without scaring the…See More
May 6
Justine Picciotti posted a blog post

Calling the customer for a big job in the shop: The car is on the lift, tying up a bay, you know what’s wrong and they’re not a waiter, this IS the call…

We all get that pit in our stomach when a big job finally comes to a full diagnosis. The customer is either going to tell you to go ahead with the job, tell you that you’re crazy and they’ll take their car, or some vague grey area in between. The goal of course is always to work to get the job sold and the car fixed. But how do you present the issue without scaring the…See More
May 5
Justine Picciotti posted a blog post

Service > Parts | Parts > Service – why all the transfers?

Ohhh the dreaded transferred call. There are many times in business that streamlining a process is the best for the business and for the customer. But there are sometimes it is just not the case. This is where the separation of Parts and Service comes in. I have mentioned how the parts department is its own animal in other posts, but I need to really drive it home here. The parts department is like a dictionary for everything brand “X” is. There are so many moving pieces and reference pages…See More
Apr 17
Justine Picciotti posted a blog post

Trouble Shooting a car over the phone vs. in the shop, Is it worth it?

We have all had that service call that starts with.… “My check engine light is on.… what’s wrong with my car? You can’t just tell me over the phone?” Sometimes the customer understands that a trained diagnostic technician is the best person to take a look and see what’s going on under the hood, and sometimes they just don’t. For the customers that get the point, we’re one…See More
Mar 17

Profile Information

Which best describes you?
Trainer
What company do you work for (or own)?
Phone Ninjas
What is your current position within your organization?
Performance Coach
What is your company website?
http://www.phoneninjas.com
What is your LinkedIn page/URL?
http://www.linkedin.com/in/justinepicciotti
How did you specifically hear about DealerELITE? If referred, who?
Chris Vitale
Not everyone gets approved for DealerELITE. To maintain the integrity of DealerELITE, tell us what you will have to offer once a dealerELITE member?
Prevalent content and discussion from todays automotive market due to first hand experience and daily call observation from dealerships of different makes across the country in both sales and service.

Justine Picciotti's Blog

Who is greeting your service customers in the Service Lane?

Posted on June 4, 2021 at 11:08am 0 Comments

Who should be greeting your service customers when they arrive at the service drive? A porter, an assistant or an advisor?

 

Every dealer seems to have a different process when it comes to greeting their service customers in the lane. Some would like you to just come inside, others may want you to stay with your vehicle.…

Continue

Who should be greeting your service customers when they arrive at the service drive? A porter, an assistant or an advisor?   Every dealer seems to have a different process when it comes to greeting…

Posted on June 4, 2021 at 11:07am 0 Comments

Who should be greeting your service customers when they arrive at the service drive? A porter, an assistant or an advisor?

 

Every dealer seems to have a different process when it comes to greeting their service customers in the lane. Some would like you to just come inside, others may want you to stay with your vehicle.…

Continue

Calling the customer for a big job in the shop: The car is on the lift, tying up a bay, you know what’s wrong and they’re not a waiter, this IS the call…

Posted on May 5, 2021 at 4:19pm 1 Comment

We all get that pit in our stomach when a big job finally comes to a full diagnosis. The customer is either going to tell you to go ahead with the job, tell you that you’re crazy and they’ll take their car, or some vague grey area in between. The goal of course is always to work to get the job sold and the car fixed. But how do you present the issue…

Continue

Service > Parts | Parts > Service – why all the transfers?

Posted on April 17, 2021 at 9:45am 1 Comment

Ohhh the dreaded transferred call. There are many times in business that streamlining a process is the best for the business and for the customer. But there are sometimes it is just not the case.

 

This is where the separation of Parts and Service comes in. I have mentioned how the parts department is its own animal in other posts, but I need to really drive it home here. The parts department is like a dictionary for everything brand “X” is. There are so many moving pieces and…

Continue

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