Justine Picciotti
  • Ottsville, PA
  • United States
  • Phone Ninjas
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Justine Picciotti posted a blog post

Service > Parts | Parts > Service – why all the transfers?

Ohhh the dreaded transferred call. There are many times in business that streamlining a process is the best for the business and for the customer. But there are sometimes it is just not the case. This is where the separation of Parts and Service comes in. I have mentioned how the parts department is its own animal in other posts, but I need to really drive it home here. The parts department is like a dictionary for everything brand “X” is. There are so many moving pieces and reference pages…See More
7 hours ago
Justine Picciotti posted a blog post

Trouble Shooting a car over the phone vs. in the shop, Is it worth it?

We have all had that service call that starts with.… “My check engine light is on.… what’s wrong with my car? You can’t just tell me over the phone?” Sometimes the customer understands that a trained diagnostic technician is the best person to take a look and see what’s going on under the hood, and sometimes they just don’t. For the customers that get the point, we’re one…See More
Mar 17

Profile Information

Which best describes you?
Trainer
What company do you work for (or own)?
Phone Ninjas
What is your current position within your organization?
Performance Coach
What is your company website?
http://www.phoneninjas.com
What is your LinkedIn page/URL?
http://www.linkedin.com/in/justinepicciotti
How did you specifically hear about DealerELITE? If referred, who?
Chris Vitale
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Prevalent content and discussion from todays automotive market due to first hand experience and daily call observation from dealerships of different makes across the country in both sales and service.

Justine Picciotti's Blog

Service > Parts | Parts > Service – why all the transfers?

Posted on April 17, 2021 at 9:45am 0 Comments

Ohhh the dreaded transferred call. There are many times in business that streamlining a process is the best for the business and for the customer. But there are sometimes it is just not the case.

 

This is where the separation of Parts and Service comes in. I have mentioned how the parts department is its own animal in other posts, but I need to really drive it home here. The parts department is like a dictionary for everything brand “X” is. There are so many moving pieces and…

Continue

Trouble Shooting a car over the phone vs. in the shop, Is it worth it?

Posted on March 17, 2021 at 12:30pm 2 Comments

We have all had that service call that starts with.… “My check engine light is on.… what’s wrong with my car? You can’t just tell me over the phone?” Sometimes the customer understands that a trained diagnostic technician is the best person to take a look and see what’s going on under the hood, and sometimes they just don’t. For the customers that get…

Continue

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