Customer experience can make or break a dealership. It is a term often used when making marketing strategy plans, but is it front of mind for every dealership employee; especially those who communicate with customers directly? If your sales and BDC staff are relying on old school phone and internet techniques, it’s not. The language salespeople use with…Continue
Added by David Malone on August 12, 2020 at 11:01am — No Comments
From sales to finance, and IT to marketing, workflow automation can liberate almost any departments from the burden of tedious manual processes. A workflow automation process begins with a clear objective and ends at process evaluation. I have already discussed the handful of ways in which dealers are already using automation so let’s take a look at how…Continue
Added by Steve Southin on August 11, 2020 at 10:16am — No Comments
Data Reveals Importance of Accuracy and Efficiency in Lending Processes
BURNABY, BC (August 10, 2020) - Inovatec Systems…Continue
Added by John Sternal on August 10, 2020 at 4:52pm — No Comments
Detroit, MI– August 10, 2020 - Marcom Technologies Inc., the only phone training company to listen to, critique and score every incoming sales and service opportunity call in automotive, is excited to announce their newest telephony solution, Total Call Results, powered by InteractiveTel.
By combining Marcom’s award-winning training and process with InteractiveTel’s real time business intelligence, Marcom Total Call Results users will have access to the only solution…Continue
Added by Laurie Halter on August 10, 2020 at 1:49pm — No Comments
Agreement between leading vehicle certification company and leading audio entertainment company adds additional value and incentive to customers of independent and franchised dealers who offer SureSale vehicles
Los Angeles, CA – August 10, 2020 – SureSale, the award-winning, gold standard for quality used vehicles, today announced that it has teamed up with SiriusXM to offer a complimentary 3-month subscription* to SiriusXM’s top-tier All Access…Continue
Added by Crystal Hartwell on August 10, 2020 at 11:13am — No Comments
Kevin Systrom, one of the co-founders of Instagram attributes the creation of the powerhouse Photo Application and social network to a particular yet simple life event. He had chosen to study in Italy his Junior year of college, and a professor had replaced the state-of-the-art modern camera he had around his neck with the iconic but ultra-simple Holga…Continue
Added by Steve Southin on August 7, 2020 at 9:30am — No Comments
I will keep this brief, (I hear ya sayin …”YEAH RIGHT!”) in fact I will likely struggle to get in 3 or 4 paragraphs…the idea is super simple, but could be very impactful for most dealers.
As you know, margins continue to shrink in new car sales, and we…Continue
Added by Chip King on August 7, 2020 at 9:25am — No Comments
To round out our season, Reunion's own Chad Graves and Andrew Kocha join the KPI Cafe to discuss a wealth of topics regarding how dealerships can best market their fixed operations. They offer best-in-class tactics and strategies that will help you drive more qualified parts and service customers for ROs and revenue.…Continue
Added by Dane Saville on August 6, 2020 at 8:46am — No Comments
As we move out of these crazy times it's so important to keep your mindset positive and have plans in place to thrive.
We are offering our 5 Part Sales Power Course completely FREE just click on the link - keep your skill set up and your mind focused.
Also feel free to share with your team! We will get through this!
Click on this link and enjoy the training https://theautoacademy.com.au/#signup…
Added by Ian Parker on August 4, 2020 at 5:04pm — No Comments
One of the most popular metaphors in business is how leaders are the pilots of their organizations: in the driver's seat, handling turbulence, and getting employees and customers to their destination. This is an easy metaphor to apply to automation, especially since aviation’s adoption of automation follows a similar path as it does with the automotive…Continue
Added by Steve Southin on August 4, 2020 at 10:07am — No Comments
Added by DealerELITE on August 4, 2020 at 10:07am — No Comments
Creator Lindsay Automotive Realizes $800 Increase in PVR Profit and Up to 28% Increase in Protection Product Sales Using ZipDeal’s Personalized Customer-Driven Delivery Process
Columbus, OH – August 3, 2020 – ZipDeal, a streamlined, post-sale, pre-F&I vehicle delivery system for automotive dealers, launched today. Created by dealership owner Steve Lindsay, and helmed by industry veterans…Continue
Added by Chip King on August 3, 2020 at 10:26am — No Comments
Last year, U.S. e-commerce sales generated about $365.2 billion in revenue. With the COVID-19 pandemic resulting in changing shopping habits as nonessential businesses endure mandated closures, there is more incentive than ever to invest in growing…Continue
Added by Steve Southin on July 31, 2020 at 9:57am — No Comments
Facebook advertising gives every business the ability to precisely target their advertising with exceptional knowledge of the consumer’s behavior.
Knowing the consumer by age, behavior, interests, and location helps you optimize the metrics that matter most. Even though it’s an exceptional platform, Facebook can be…
Added by Jim Flint on July 30, 2020 at 10:26am — No Comments
That’s right, don’t practice…
Most sales people will practice in one place, and that’s on the lot with a customer.
That’s by far the absolute worse place to do any type of practice.
You should practice with other sales people and management.
You should be SELLING with your…Continue
Added by Daniel Van Dyke on July 29, 2020 at 10:43am — No Comments
These days, more channels are open for consumers to buy vehicles without leaving their homes. Whether that occurs through dealerships, independents, or online services, it is of concern, from a safety standpoint, that consumers know that their chosen vehicle is safe.
No consumer wants to spend thousands of dollars on a “lemon,” nor a vehicle…Continue
Added by Sean Reyes on July 29, 2020 at 9:56am — No Comments
In my last blogI discussed how dealers have been using automation to manage internet lead processes. In this blog, I will take it one step further and explain how dealers are using an…Continue
Added by Steve Southin on July 28, 2020 at 12:30pm — No Comments
Ed Roberts, who leads the fixed operations for Bozard Ford Lincoln, joins the KPI Cafe to cover a host of topics that can help any dealership increase the efficiency and profitability of their fixed operations, but also leverage it to create a better culture and opportunities for your sales staff.…
Added by Dane Saville on July 28, 2020 at 12:00pm — No Comments
I know that there are way too many stories like this in the auto industry. That's why I made it.
Added by DealerELITE on July 27, 2020 at 10:27pm — No Comments
Video is arguably the hottest medium on the Internet. Based on the most recent statistics, the average adult spends nearly one hour watching videos online every day. These users spend a great deal of time watching video content. These statistics make video the ideal tool for advertising on Facebook, and its sister platform…
Added by Jim Flint on July 24, 2020 at 10:00am — No Comments