All Blog Posts (11,554)

How to Avoid Survey Backfire

-by Sally Whitesell for AutoSuccess magazine

Customer satisfaction surveys have trained us as consumers to scrutinize every aspect of our customer service experience. You can’t make a purchase without someone asking you to fill out a survey. I could spend 2 minutes in a store and feel perfectly satisfied because my visit was quick and efficient.…

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Added by Sally Whitesell on March 22, 2019 at 4:30pm — No Comments

CarGurus

Cargurus, I have notice that because Carvana will provide free delivery to many area, they now show in the zip codes searches for those areas, pushing down the results for dealers actually located there. This can explain whey the ROI may have changed for many of us. Also, many states DMV require the vehicle to be contracted at the dealership location.

Added by Eric Damiani on March 22, 2019 at 12:40pm — No Comments

Speed Matters – Consumer Website or Dealer Website Google Ads

Annual announcements are nothing new for Google. If nothing else, Google rolls out new marketing elements, metrics and key performance indicators on a daily basis. If any company knows change, it’s Google. The Google algorithm changes approximately 500 to 600 times a year.

 

As SEO and SEM experts know, you have to test your assumptions when…

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Added by Jim Flint on March 22, 2019 at 10:12am — No Comments

Digital Marketing Courses in Bangalore with Placements

Digital marketing is the way small to large scale industries do business to achieve desired goals. In India, Bangalore is the most preferred hub for startups and also the headquarters for numerous enterprises. Given the strong points, its imperative for digital marketing courses to offer placements in various categories across different industries. The placement opportunities give candidates the added edge to develop new skills and attend to new challenges with an innovative approach.…

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Added by Yogesh Sashi on March 22, 2019 at 6:15am — No Comments

The Importance of Vehicle Electrical System Repair

The severity of the issue with your vehicle electrical system is dependent on the root causes and situations. It can be from something really minor to life-threatening. You need to be very conscious and alert towards each warning sign as it can end up having deadly consequences. For that, it is important to acknowledge the importance of a vehicle electrical system repair.…

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Added by Asad Shoaib on March 22, 2019 at 5:57am — No Comments

Career Aspects of Digital Marketing Courses

Digital Marketing is producing huge career options in the present as well as it will be creating opportunities for the future. Digital Marketing has revolutionized the marketing, sales and promotional activities to the next level. Digital Marketing has increased the level of interaction with people and allows any organization to create online marketing strategies. A career in digital marketing requires a lot of digital skills. Once you get involved in learning a…

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Added by Yogesh Sashi on March 22, 2019 at 5:57am — No Comments

Let’s Know The Benefit Of Window Tint Films For Cars

Global warming has become a matter of concern nowadays. It has been showing its impact on the entire world. Sudden hurricanes, tornados, tsunamis etc. leaves behind it a severe loss of lives and property. One such worsening impact of global warming is the harmful sunlight rays on earth. The ozone layer in the atmosphere is losing its thickness which is resulting in sun emitting harmful rays, directly impacting the earth’s surface. The ultraviolet rays are so…

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Added by Ryan Holman on March 22, 2019 at 4:30am — No Comments

Don’t play the “Blame Game!”

It’s not my fault – but it IS my responsibility to fix it! This attitude has served me very well in my career.

 

All too often we get wrapped up in the finger pointing when in reality all the customer cares about is "Who's going to fix my problem?"

 

Once we can eliminate the blame game, we can identify the underlying issues and…

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Added by Veronica Dunford on March 21, 2019 at 10:32am — No Comments

Takata Strikes Back with a Vengeance

I realize that we’re all probably sick of hearing about the Takata airbag recalls. Take a deep breath because it’s not over yet! As faulty Takata airbags have caused one of the largest recalls in history, endangering millions of lives, most of us assumed that all the makes and models affected by the Takata recall had been identified and that their owners were…

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Added by Chris Miller on March 21, 2019 at 10:23am — No Comments

The “Wow” is Worth It!

Author Joe Calloway described a “brand” well in his book Never by Chance: “A brand is defined as a trademark or distinctive name, reputation, or capability that identifies and differentiates a product or service from the competition, for better or for worse.”

Every company has a brand, that’s not the question. The questions are: Does your brand positively differentiate you or render you to commodity status; and, does it elevate or diminish the value people see in doing…

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Added by Dave Anderson on March 20, 2019 at 6:31pm — No Comments

How Did We Do?

As a part of your toolbox for improving the customer experience and reputation building, reviews are an inexpensive method of ROI. Here are 7 tips to build a review platform that invites women to buy and service their car at your store:

Car dealer reviews are standard today, and more people use them to determine what businesses they will visit…

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Added by Anne Fleming on March 20, 2019 at 5:29pm — No Comments

AUTO LEASE PRICES DROP ON SEVERAL CHEVROLET AND FORD MODELS IN MARCH

Chevrolet and Ford Offer Attractive Lease Deals on Many Vehicles, While SUV Prices Increase From Other Brands

 Wantalease.com, the nation’s first online car lease marketplace for new lease deals, reports the latest update on new lease offerings for the month of March.  Chevrolet and Ford offered discounts on a variety of vehicles, while many brands such as Infiniti, Toyota and BMW increased their current lease prices on SUVs.

While several…

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Added by John Sternal on March 20, 2019 at 11:50am — No Comments

Which Car & Truck Segments Showing Price Strength Entering Spring?

New data from Black Book shows the price strength or weakness of certain cars and trucks as we enter spring. According to the data, Full-Size Crossover/SUVs, Full-Size Pickups, Small Pickups, and Full-Size Vans are retaining their values the strongest since February; while Sub-Compact Crossovers, Compact Luxury CUV/SUVs, Mid-Size Luxury CUV/SUVs, and Sub-Compact Luxury CUVs are seeing their prices decline the most.

 

Most car segments, while not at the higher end of the…

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Added by Black Book on March 20, 2019 at 9:44am — No Comments

Car Depreciation Improves

Welcome to this week's edition of Black Book Market Insights, with in-depth analysis of used car and truck valuation trends and insights straight from the auction lanes. …

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Added by Black Book on March 20, 2019 at 9:01am — No Comments

Dealership Buy/Sell Market Marked Fifth Consecutive Year of 200+ Transactions in 2018 with Continued Growth Predicted for 2019

 

 

2018 transactions increased 6.9% year over year, including record number of multi-dealership transactions; in spite of auto sales downturn, 2019 acquisition market will be robust, with real estate valuations high and private investors seeing key value in Fixed Ops profit centers and improved retail efficiencies, according to The Blue Sky Report® released by Kerrigan…

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Added by Crystal Hartwell on March 19, 2019 at 11:57am — No Comments

Fixed Mindset or Growth Mindset?

When it comes to your thinking, you either have a fixed mindset or a growth mindset. Because your thinking determines your behaviors and your behaviors determine your results, if you want to live the game changer life that yields high-performance results, you need a mindset that is growing. This episode gives you the rundown on traits of a fixed mindset, and traits of a growth mindset, so you can fine tune your mindset and keep it on the path towards growth. Listen today at …

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Added by Dave Anderson on March 19, 2019 at 10:59am — No Comments

No Tomorrow MIndset

Ali Reda, ladies and gentlemen!

In the video series, Quality of Life, we’ve been learning more from…

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Added by Damian Boudreaux on March 19, 2019 at 9:29am — No Comments

Identify The Real Health Risks Of Using CBD Products Before Using

It is just within a few years that CBD or cannabidiol has become enormously popular all over the world. Most people say that it has a lot of health benefits and is a useful and effective alternative to several prescribed and over the counter drugs. However, in order to ensure that you gain the maximum benefits while using the CBD products available in the market in different forms, it is important for you to identify the real risks to your health before you use it.

You can do some…

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Added by Isabella Rossellinii on March 19, 2019 at 3:40am — No Comments

New Infographic Makes Case for Reinsurance Review

Protective Asset Protection, a provider of F&I programs, services, and dealer-owned warranty company programs, announced today it has made available a new educational infographic for automotive dealerships and dealer principals on the effect recent tax reform measures have had on dealer participation programs.

In “…

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Added by John Sternal on March 18, 2019 at 11:47am — No Comments

We Purchase Cars And Trucks In Brisbane Region As Well As Pay Top Cash

Instant Car Removal Brisbane has been serving premium cash for car services for a years in Brisbane Region. What makes Instant Car Removal one-of-a-kind from every various other cash for cars Brisbane business is that they provide an 'at your doorstep' service. This service entails many services that will profit you in conserving your time and also power. You have to unwind and relax while we do all the…
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Added by Samuel on March 18, 2019 at 10:00am — No Comments

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Latest Activity

Sally Whitesell posted a blog post
yesterday
Eric Damiani posted a blog post

CarGurus

Cargurus, I have notice that because Carvana will provide free delivery to many area, they now show…See More
yesterday
Bill Wittenmyer posted a video

Freebie Friday: How Do You Stay Motivated?

Bill Wittenmyer shares tips on how dealership personnel can stay motivated in this edition of Freebie Friday.
yesterday
Andy Church posted a video

Profit By Action Quick Tip: Importance of Up To Date Warranties & Recalls

Andy Church shares why keeping up with warranties and recalls can increase profitability in this Quick Tip.
yesterday
Scot Eisenfelder posted a video

Razor & Razor Blade Models for Dealerships: Part 1

Affinitiv CEO & Executive Chairman Scot Eisenfelder shares why dealerships should pay attention to the razor and razor blade models for their stores.
yesterday
Jim Flint posted a blog post
yesterday
Yogesh Sashi posted blog posts
yesterday
Asad Shoaib posted a blog post

The Importance of Vehicle Electrical System Repair

The severity of the issue with your vehicle electrical system is dependent on the root causes and…See More
yesterday
Ryan Holman posted a blog post

Let’s Know The Benefit Of Window Tint Films For Cars

Global warming has become a matter of concern nowadays. It has been showing its impact on the…See More
yesterday
Walter McNulty posted a video

March15

Big Event North Carolina
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Walter McNulty posted a status
"Having a great event in North Carolina."
yesterday
Veronica Dunford posted a blog post
Thursday
Chris Miller posted a blog post
Thursday
Erik S. Nachbahr posted a video

Is Your Computer Software Costing You Millions Due to Your Employees?

Erik Nachbahr explains why employees could be endangering dealerships through improper use of computer software.
Thursday
Dave Anderson's 2 blog posts were featured
Thursday
Anne Fleming's blog post was featured

How Did We Do?

As a part of your toolbox for improving the customer experience and reputation building, reviews…See More
Wednesday
Dave Anderson posted a blog post

The “Wow” is Worth It!

Author Joe Calloway described a “brand” well in his book Never by Chance: “A brand is defined as a…See More
Wednesday
Anne Fleming posted a blog post

How Did We Do?

As a part of your toolbox for improving the customer experience and reputation building, reviews…See More
Wednesday
Black Book posted blog posts
Wednesday

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