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Richard Nimphie Tampa, FL United States DealerCulture.com: Like

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Richard Nimphie posted a blog post

What if auto dealerships embraced "Unreasonable Hospitality"?

The automotive industry has invested heavily in technology, facilities, and processes. Yet one of the greatest opportunities to differentiate ourselves isn't found in a CRM or a showroom renovation. It's hospitality or what I have always referred to as the “Wow Factor.” In “Unreasonable Hospitality”, Will Guidara shares how extraordinary customer experiences are created when businesses intentionally go beyond expectations in ways that are personal, memorable, and meaningful. Also, in the…See More

yesterday

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Richard Nimphie posted a blog post

Effective Leaders Possess an Ownership Mentality

When management leads from a place of mental ownership, the attitude becomes contagious throughout the organization and profitability, performance, growth, and fulfilling long-term strategic plans can become a reality.Can you check ALL boxes to see if you possess an ownership mentality:✔️ Are you proud of every aspect of the way the facility looks, all day long, as if it were your home?✔️ Do prioritize your team members well-being before your own?✔️ Does your entire organization foster a…See More

Jun 10

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Richard Nimphie posted a blog post

Culture Development Begins with Leadership Behavior

Culture is not simply developed by a plaque on the wall. It’s patterned by leadership behavior which is being watched all the time. Your team doesn’t follow what you say in meetings. They follow what you tolerate, repeat, and personally model. ✔️ If you want accountability, be accountable. ✔️ If you want urgency, show urgency. ✔️ If you want respect, demonstrate it when it’s inconvenient. The moment leaders stop acting like leaders, culture doesn’t pause, it declines. No policy, KPI, or…See More

Feb 10

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Richard Nimphie posted a blog post

Weekly Management Meetings

Are your weekly managemnet meetings "Production KPI-Goal Focused", or "Asset Management KPI Focused"?Or (hopefully) a combination of both?While production KPIs focuses on the immediate impact on revenue, asset management KPIs focus on long term financial health.Concentration on both produces long-term sustainable profitability.For meeting time allocation, consider focusing 60%-70% on production KPI-Goals and 30%-40% on asset management KPIs. Regardless, deficiencies in either should require…See More

Nov 26, 2025

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Richard Nimphie posted a blog post

Servant Leadership: Still Important….. But Often Overused

“Servant leadership” has become a buzzword. Many leaders say they practice it, but few truly live it. In its purest form, servant leadership flips the traditional leadership model upside down. Instead of people working to serve the leader, the leader works to serve their people. In a dealership environment, where culture, communication, and connection directly impact customer experience, this leadership style is critical.True servant leadership must be proven.You ARE a servant leader if you:…See More

Oct 3, 2025

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Richard Nimphie posted a blog post

Can We Fix the End of the Month Sales Syndrome?

One of the biggest challenges we have all faced is avoiding the perpetual end of the month sales syndrome. Invariably, it seems as though a vast % of the months sales come down to the last few days of the month. A few thoughts on avoidance: ✔️ Set weekly goals instead of monthly goals ✔️ Use of daily score boarding ✔️ Early bird pay plan incentives ✔️ Appointment score boarding ✔️ One-on-one daily management coaching instead of group coaching ✔️ Momentum cheering and celebration throughout…See More

Sep 20, 2025

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Richard Nimphie posted a blog post

Change Management

When your dealership implements projects or initiatives to improve productivity, improve CSI, or respond to industry dynamics, it requires changes. Regardless of oil embargos, high interest rates, product shortages or economic downturns, our industry has always been resilient due to our ability to institute change management in our businesses. The following is merely a reminder of how to implement change management. To succeed, it must be intentional, structured, and employee focused. If…See More

Aug 27, 2025

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Richard Nimphie posted a blog post

Make Sure Every Employee Knows How Important Their Job is!

It’s incumbent on dealership leaders to put meaning to each employee’s job function and in turn make sure they understand how their work contributes to the greater good of the company, regardless of their position. All too often we celebrate and recognize those on the "front line" and not those in a support position. Each position in a dealership has a connection to customer satisfaction and profitability. Whether its someone in accounting, a lot porter, technician or parts counterperson,…See More

Jul 30, 2025

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Richard Nimphie posted a blog post

Should have written a book!

I have often thought that after over 50 years in the car business I should have kept a diary and turned it into a book. The problem is, I would have to label it fiction as no one would believe what occurred in the early “ rough and tumble years” in the car business. Through it all , way back in the '70s, I formulated how I might operate a dealership if I had the chance. It turned out to be a great learning experience. A few anecdotes along the way: 1) The guy that held court in the middle of…See More

May 4, 2025

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Richard Nimphie posted a blog post

Employee Turnover

Employee annual turnover in the car business is staggering and remains close to 50%According to NADA's 2021 Dealer Workforce Study dealerships average 46% turnover annually and have a median tenure for employees of just over three years (That is about double the national average for most industries).Obviously, employee turnover can lead to significant financial losses…See More

Apr 24, 2025

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Richard Nimphie posted a blog post

"We used to do that"

While this age of new technology introduces successful tools for the retail automotive business, there are no magic bullets that will, by themselves, improve ALL aspects of your dealership. The best dealerships still get better at executing the basics of the business. These basics remain the same: ✔️ Establishing a culture that embraces accountability✔️ Recruiting and hiring employees that share your vision✔️ Developing, implementing, and flawlessly executing processes that will drive sales,…See More

Apr 2, 2025

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Richard Nimphie posted a blog post

Why is the Power of Resilience Important?

Let’s start with the basics: resilience is your ability to bounce back when life or work knocks you down. It’s like being a rubber band—you stretch, you bend, but you don’t break. Everyone faces tough times. Maybe it’s missing out on a sale, dealing with an unhappy customer, or struggling with personal challenges. Resilience is what helps you shake it off, learn from…See More

Mar 28, 2025

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Richard Nimphie posted a blog post

Effective Interviewing Techniques

How effective are you at interiewing? ✔️ Cultural effectiveness starts with the hiring process. ✔️ Typically, in most dealerships, hiring is conducted based on immediate need, whereas recruiting should always be an ongoing process. ✔️ When hiring is done out of desperation, people are hired who would not necessarily be considered during normal times of employee capacity. ✔️ Shortcuts in the hiring process take place as well. ✔️ The process usually follows a typical pattern:…See More

Mar 11, 2025

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Richard Nimphie posted a blog post

DealerCulture.com

I am excited to announce the launch of DealerCulture.com. This website is designed to share the experiences, insights and strategies that have shaped my career and guide dealership managers to enhance their leadership skills, cultivate strong team dynamics, and build lasting success.See More

Mar 2, 2025

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Richard Nimphie posted a blog post

MBWA

Great dealership leaders practice MBWA (Management by Wandering Around) and its benefits: *Their Visibility Promotes Positive Culture *Encourages Employee Engagement & Openness About Their Goals *Builds Trust by Showing Servant Leadership *Reinforces Company Values and Goals *You Can Discover Your Company's Future Leaders See More

Feb 3, 2025

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Richard Nimphie posted a blog post

Sad day for the car business

It's truly a sad day as the car business has lost an very influencer leader with the passing of Garry House. We have been working together all year on a future project. I will miss his intellect and friendship.See More

Dec 30, 2024

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Profile Information

Which best describes you?: Vendor Partner

What company do you work for (or own)?: DealerCulture.com

What is your current position within your organization?: Owner

What is your company website?: http://www.dealerculture.com

What is your LinkedIn page/URL?: http://www.linkedin.com/in/ nimphie

How did you specifically hear about DealerELITE? If referred, who?: internet

Not everyone gets approved for DealerELITE. To maintain the integrity of DealerELITE, tell us what you will have to offer once a dealerELITE member?: I specialize in training future, newly appointed or existing general managers in all aspects of dealership management. This includes fundamental leadership training, departmental processes and KPIs, pay plan management, job descriptions, daily work agenda checklists, performance and financial management.

Richard Nimphie's Blog

Solution Provider

What if auto dealerships embraced "Unreasonable Hospitality"?

Posted on June 23, 2026 at 10:59am 0 Comments 0 Likes

The automotive industry has invested heavily in technology, facilities, and processes. Yet one of the greatest opportunities to differentiate ourselves isn't found in a CRM or a showroom renovation.

It's hospitality or what I have always referred to as the “Wow Factor.”

In “Unreasonable Hospitality”, Will Guidara shares how…

Continue

Solution Provider

Effective Leaders Possess an Ownership Mentality

Posted on June 10, 2026 at 11:43am 0 Comments 0 Likes

Can you check ALL boxes to see if you possess an ownership mentality:

✔️ Are you proud of every aspect of the way the facility looks, all…

Continue

Solution Provider

Culture Development Begins with Leadership Behavior

Posted on February 3, 2026 at 4:17pm 0 Comments 0 Likes

Culture is not simply developed by a plaque on the wall. It’s patterned by leadership behavior which is being watched all the time.

Your team doesn’t follow what you say in meetings. They follow what you tolerate, repeat, and personally model.

✔️ If you want accountability, be accountable.

✔️ If you want urgency, show urgency.

✔️ If you want respect, demonstrate it when it’s inconvenient.

The moment leaders stop acting…

Continue

Solution Provider

Weekly Management Meetings

Posted on November 26, 2025 at 12:50pm 0 Comments 0 Likes

Are your weekly managemnet meetings "Production KPI-Goal Focused", or "Asset Management KPI Focused"?

Or (hopefully) a combination of both?

While production KPIs focuses on the immediate impact on revenue, asset management KPIs focus on long term financial health.

Concentration on both produces long-term sustainable profitability.

For meeting time allocation, consider focusing 60%-70% on production KPI-Goals and 30%-40% on asset management…

Continue

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At 12:43pm on October 26, 2012, David Long said…: Welcome to the greatest mentor and car guy I know! Thank you for all you did for me and my family along this journey.