“Servant leadership” has become a buzzword. Many leaders say they practice it, but few truly live it.



In its purest form, servant leadership flips the traditional leadership model upside down. Instead of people working to serve the leader, the leader works to serve their people. In a dealership environment, where culture, communication, and connection directly impact customer experience, this leadership style is critical.…

One of the biggest challenges we have all faced is avoiding the perpetual end of the month sales syndrome. Invariably, it seems as though a vast % of the months sales come down to the last few days of the month. A few thoughts on avoidance:



✔️ Set weekly goals instead of monthly goals

✔️ Use of daily score boarding

✔️ Early bird pay plan…

When your dealership implements projects or initiatives to improve productivity, improve CSI, or respond to industry dynamics, it requires changes. Regardless of oil embargos, high interest rates, product shortages or economic downturns, our industry has always been resilient due to our ability to institute change management in our businesses.



The following is merely a reminder of how to implement change…

It’s incumbent on dealership leaders to put meaning to each employee’s job function and in turn make sure they understand how their work contributes to the greater good of the company, regardless of their position.



All too often we celebrate and recognize those on the "front line" and not those in a support position. Each position in a dealership has a connection to customer satisfaction and profitability. Whether its someone in accounting, a…