Great dealership leaders practice MBWA (Management by Wandering Around) and its benefits:
*Their Visibility Promotes Positive Culture
*Encourages Employee Engagement & Openness About Their Goals
*Builds Trust by Showing Servant Leadership
*Reinforces Company Values and Goals
*You Can Discover Your Company's Future Leaders…
Added by Richard Nimphie on February 3, 2025 at 12:53pm — No Comments
It's truly a sad day as the car business has lost an very influencer leader with the passing of Garry House. We have been working together all year on a future project. I will miss his intellect and…
ContinueAdded by Richard Nimphie on December 30, 2024 at 4:25pm — No Comments
1) Forecast from “bottom up”, not top down, team memebrs must participate!
2) Begin with last 90 days of activity
3) Contact your mfg. for insight
4) Look at market & economic…
ContinueAdded by Richard Nimphie on November 13, 2024 at 10:44am — No Comments
As legendary American football coach Vince Lombardi once said: “Leaders aren't born, they are made, and they are made just like anything else, through hard work.”
Training your dealership's new leaders, rather than simply anointing them into positions based on tenure, loyalty, or informal recognition, is crucial for long-term success. Here’s why training new leaders is significantly more beneficial than relying on anointing individuals to…
Added by Richard Nimphie on November 8, 2024 at 2:21pm — No Comments
by: Richard Nimphie, Dealer Management Coach
I am thankful for my mentors and am dedicated to assisting others likewise. Here are few fundamentals I learned through my mentors.........
1.Employee culture and retention: I learned the importance…
ContinueAdded by Richard Nimphie on October 23, 2024 at 3:58pm — No Comments
Four Sources of OTDBs (Opportunities to do Business)
1)Walk-Ins for the first time
*Usually represents 50% of sales, however, should be less given the remainder of OTDB sources
2)Internet OTDB…
ContinueAdded by Richard Nimphie on October 18, 2024 at 10:43am — 1 Comment
Why Effective Onboarding Is More Important Than Ever
Forbes Councils Member
1 Employees need to be immersed in your culture from day one.…
ContinueAdded by Richard Nimphie on October 15, 2024 at 4:32pm — 1 Comment
Teamwork and CSI are like a relay race. It's not as important who starts or who finishes. What’s important is that the baton does not get dropped!
Are you constantly training & most importantly recognizing all who touch the baton? Salespeople? Service advisors? Techs? Car washers? Receptionists?
Added by Richard Nimphie on September 4, 2024 at 3:25pm — No Comments
Building an intentional culture in your dealership takes sound leadership, collaboration, execution, and reinforcement.
However, it comes down to one simple formula...............
Intentional culture formula:…
ContinueAdded by Richard Nimphie on August 28, 2024 at 4:02pm — No Comments
Elmer Wheeler coined the term in the 1930’s. Basically, he told customers the benefits they will get from a product or feature rather than what it did. He painted a picture convincing the customers how they would feel after using the product as well as what impact it would have on them. “It’s the sizzle that sells the steak and not the cow.”
Simple steps to sell the…
Added by Richard Nimphie on August 13, 2024 at 11:30am — No Comments
The Many Hats of the Auto Dealership General Manager
By Richard A Nimphie | Submitted On October 24, 2012
The general manager acts as an extension of the dealer/owner and, as such, not only assures the successful direction of long and short-range objectives, but is also responsible for the discipline, morale, and effectiveness and well-being of each person employed by the dealership. He/she develops efficient managers and works through them to see that mutually agreed upon goals…
ContinueAdded by Richard Nimphie on July 19, 2024 at 12:00pm — No Comments
Which Leadership Ratio Matters Most?
debt to equity…………….?
price to earnings…………?
net to sales………………..?
NO! It’s the proportion of praise to criticism.
HINT: …
ContinueAdded by Richard Nimphie on May 1, 2024 at 3:50pm — No Comments
Added by Richard Nimphie on August 7, 2023 at 2:33pm — No Comments
The first time I came across the term MBWA was in one of my college text books over 40 years ago. Admittedly, I felt the author was attempting humor to describe an unprofessional approach to managing a business and communicating with company associates. Little did I realize at the time, that this would be the most important management tool I would use in my career as a dealership manager and owner.
Employee turnover has plagued the automobile industry for decades. Many articles…
ContinueAdded by Richard Nimphie on October 10, 2013 at 9:17am — No Comments
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