Richard Nimphie's Blog (14)

MBWA

Great dealership leaders practice MBWA (Management by Wandering Around) and its benefits:



*Their Visibility Promotes Positive Culture

*Encourages Employee Engagement & Openness About Their Goals

*Builds Trust by Showing Servant Leadership

*Reinforces Company Values and Goals

*You Can Discover Your Company's Future Leaders…

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Added by Richard Nimphie on February 3, 2025 at 12:53pm — No Comments

Sad day for the car business

It's truly a sad day as the car business has lost an very influencer leader with the passing of Garry House.  We have been working together all year on a future project.  I will miss his intellect and…

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Added by Richard Nimphie on December 30, 2024 at 4:25pm — No Comments

A few thought starters for the forecasting process for your dealership. It's that time of year!

1) Forecast from “bottom up”, not top down, team memebrs must participate!

2) Begin with last 90 days of activity

3) Contact your mfg. for insight

4) Look at market & economic…

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Added by Richard Nimphie on November 13, 2024 at 10:44am — No Comments

Are you "anointing" or training your dealership's future leaders into their roles?

As legendary American football coach Vince Lombardi once said: “Leaders aren't born, they are made, and they are made just like anything else, through hard work.”



Training your dealership's new leaders, rather than simply anointing them into positions based on tenure, loyalty, or informal recognition, is crucial for long-term success. Here’s why training new leaders is significantly more beneficial than relying on anointing individuals to…

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Added by Richard Nimphie on November 8, 2024 at 2:21pm — No Comments

The Importance of Mentorship

by: Richard Nimphie, Dealer Management Coach

I am thankful for my mentors and am dedicated to assisting others likewise. Here are few fundamentals I learned through my mentors.........

1.Employee culture and retention:  I learned the importance…

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Added by Richard Nimphie on October 23, 2024 at 3:58pm — No Comments

When you ask your sales managers how many opportunities they had in a day, do they still simply refer to walk-ins?

Four Sources of OTDBs (Opportunities to do Business)

1)Walk-Ins for the first time

*Usually represents 50% of sales, however, should be less given the remainder of OTDB sources

 2)Internet OTDB…

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Added by Richard Nimphie on October 18, 2024 at 10:43am — 1 Comment

I designed and used an onboarding program successfully for decades. This is a great article that emphasizes the importance of onboarding to promote a strong company culture:

Why Effective Onboarding Is More Important Than Ever

Meighan Newhouse

Forbes Councils Member

1 Employees need to be immersed in your culture from day one.…

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Added by Richard Nimphie on October 15, 2024 at 4:32pm — 1 Comment

Teamwork

Teamwork and CSI are like a relay race. It's not as important who starts or who finishes. What’s important is that the baton does not get dropped!

Are you constantly training & most importantly recognizing all who touch the baton? Salespeople? Service advisors? Techs? Car washers? Receptionists?

Added by Richard Nimphie on September 4, 2024 at 3:25pm — No Comments

Intentional Culture

Building an intentional culture in your dealership takes sound leadership, collaboration, execution, and reinforcement.

However, it comes down to one simple formula...............

Intentional culture formula:…

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Added by Richard Nimphie on August 28, 2024 at 4:02pm — No Comments

We've all heard it, sell the sizzle, not the steak. Are your sales people selling just the cow?

Elmer Wheeler coined the term in the 1930’s. Basically, he told customers the benefits they will get from a product or feature rather than what it did. He painted a picture convincing the customers how they would feel after using the product as well as what impact it would have on them. “It’s the sizzle that sells the steak and not the cow.”



Simple steps to sell the…

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Added by Richard Nimphie on August 13, 2024 at 11:30am — No Comments

I wrote this article about being a car dealer G.M. 12 years ago.........all principles still apply.

The Many Hats of the Auto Dealership General Manager

By Richard A Nimphie | Submitted On October 24, 2012

The general manager acts as an extension of the dealer/owner and, as such, not only assures the successful direction of long and short-range objectives, but is also responsible for the discipline, morale, and effectiveness and well-being of each person employed by the dealership. He/she develops efficient managers and works through them to see that mutually agreed upon goals…

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Added by Richard Nimphie on July 19, 2024 at 12:00pm — No Comments

What is Your Leadership Ratio?

Which Leadership Ratio Matters Most?

 

debt to equity…………….?

 

price to earnings…………?

 

net to sales………………..?

 

 

NO!    It’s the proportion of praise to criticism.

 

 

HINT:              …

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Added by Richard Nimphie on May 1, 2024 at 3:50pm — No Comments

Are you consistent with a U/C aging process?

  • Determine what your aging policy is going to be, then stick with it!
  • Aging policy has to be “pure”. In other words, if your aging policy is 60 days, then a vehicle must be off the books in 60 days, as opposed to, "Well, its 60 days so let’s determine what we will do with it".
  • The best approach to aging is to review your…
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Added by Richard Nimphie on August 7, 2023 at 2:33pm — No Comments

Management by Wandering Around (MBWA)

The first time I came across the term MBWA was in one of my  college text books over 40 years ago. Admittedly, I felt the author was  attempting humor to describe an unprofessional approach to managing a  business and communicating with company associates. Little did I realize at the time, that this would be the most important management tool I  would use in my career as a dealership manager and owner.

Employee turnover has plagued the automobile industry for decades. Many articles…

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Added by Richard Nimphie on October 10, 2013 at 9:17am — No Comments

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