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Crystal Hartwell
  • Garden Grove, CA
  • United States
  • mWEBB Communications, Inc.
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Latest Activity

Carey Fried commented on Crystal Hartwell's blog post AutoID® Automates Online Lead Attribution, Providing Cross-Domain Mapping of Complete Customer Journey
"For more on AI, watch this: https://vimeo.com/189683893"
Jan 27
Crystal Hartwell posted blog posts
Jan 27
steven chessin commented on Crystal Hartwell's blog post Gubagoo Announces Web RESQ 2.0: Advanced Video Chat Capability and Deeper Facebook Integration
"Thank you. I have been requesting this for years without any traction from dealers to the left of me and vendors to the right. Here's a very brief 19 second sample from 2012. Lisa, my BDC rep first introduce herself - greets the customer…"
Jan 26
steven chessin commented on Crystal Hartwell's blog post Gubagoo Announces Web RESQ 2.0: Advanced Video Chat Capability and Deeper Facebook Integration
"  Thank you. I have been requesting this for years without any traction from dealers to the left of me and vendors to the right. In this 19s very shortened version of the much longer original from 2012 you see Lisa, my BDC rep first introduce…"
Jan 26
Crystal Hartwell posted blog posts
Jan 26
Crystal Hartwell posted a blog post

New Data from PERQ Indicates Significant Lag Time Between ‘Ready-to-Buy’ Consumers on Dealership Websites and Actual Purchase

 Data analyzed from over 45,000 consumer profiles offers key insights into digital consumer purchase cycle and shopping behaviors  Indianapolis, IN – January 25, 2017 - New consumer data gathered and analyzed by PERQ shows a significant lag between the time consumers submit an online vehicle appraisal and the time the actual purchase takes place, in spite of the fact that nearly three quarters of these consumers indicate they are “ready-to-buy.” The data further…See More
Jan 25
Crystal Hartwell posted blog posts
Jan 18
Crystal Hartwell posted a blog post

Kerrigan Advisors Represents Ron Tonkin Dealerships in Sale to Gee Automotive Companies

Tonkin is the third Top 100 Dealership Group sold by Kerrigan Advisors in the last 12 months Irvine, CA, December 19, 2016 – Kerrigan Advisors, the leading sell-side advisory firm to auto dealers in the US, represented and advised the Ron Tonkin Dealerships, Portland's largest auto dealership group, in its sale to Gee Automotive Companies.  This transaction will create one of the nation’s top 50 dealership groups[1].  The Ron Tonkin Dealership Group, founded by Ron Tonkin in…See More
Dec 19, 2016
Crystal Hartwell's blog post was featured

Auto Retail Index Up 11.66% in Wake of Election

Kerrigan Auto Retail Index indicates auto retail stocks reacting positively to Trump election, outperforming S&P by 240.9% Irvine, CA, December 1, 2016 – Kerrigan Advisors today announced that The Kerrigan Auto Retail Index was up 11.66% in the month of November, significantly outperforming the broader S&P 500 Index by 240.9%.  With no earnings announcements or other major industry events, The Kerrigan Auto Retail Index attributes the rise to the election of Donald Trump.   “While the…See More
Dec 1, 2016
Crystal Hartwell posted a blog post

Auto Retail Index Up 11.66% in Wake of Election

Kerrigan Auto Retail Index indicates auto retail stocks reacting positively to Trump election, outperforming S&P by 240.9% Irvine, CA, December 1, 2016 – Kerrigan Advisors today announced that The Kerrigan Auto Retail Index was up 11.66% in the month of November, significantly outperforming the broader S&P 500 Index by 240.9%.  With no earnings announcements or other major industry events, The Kerrigan Auto Retail Index attributes the rise to the election of Donald Trump.   “While the…See More
Dec 1, 2016
Crystal Hartwell posted a blog post

New Report: In-Dealership Transaction Times Improving, But Most Dealers Believe They Should Be Shorter

Unengaged wait time in the dealership outpaced negotiation as the biggest consumer pain point in the car buying process, according to eLEND Solutions 2016 Dealer Survey Foothill Ranch, CA –November 29, 2016 – For the third year in a row, a survey of auto dealers, fielded by eLEND Solutions™, shows a distinct disconnect between actual start-to-finish transaction times and what dealers believe is the “ideal” time consumers should spend in a dealership buying a car.  Ideal Start-to-Finish…See More
Nov 29, 2016
Crystal Hartwell posted a blog post

Dealership M&A Activity Declines in Third Quarter; 2017 Increases Likely, according to The Blue Sky Report™ released by Kerrigan Advisors

Pace of acquisitions slow for balance of 2016; incoming Trump administration motivating sellers to push closings to 2017, while more foreign investment anticipated next yearIrvine, CA, November 22, 2016 – Dealership M&A activity declined by 7% in the first nine months of 2016 YOY, with sellers likely to push closings to 2017 in anticipation of potential tax benefits from the incoming Trump administration, according to analysis from the Blue Sky Report™, a Kerrigan Quarterly, which was…See More
Nov 22, 2016
Crystal Hartwell posted a blog post

Gubagoo’s New RESQ App Generates a 300% Increase in Lead-to-Sale Conversion

 Gubagoo launches RESQ’s new industry-first technology to empower dealerships with complete access to, and insight on, potential and existing customers, from their sales and service teams’ mobile phones, via text, chat or callBoca Raton, FL, – October 24, 2016 – Today, Gubagoo announces that RESQ, it’s newly developed app, is generating a 300% increase in lead-to-sale conversions in dealerships. RESQ gives dealers instant visibility into live chats, texts and phone calls, connecting them…See More
Oct 24, 2016
Crystal Hartwell posted a blog post

Gubagoo announces Facebook Messenger Integration for Automotive Dealerships

 Gubagoo’s latest innovation enables Facebook users to chat with auto dealerships, using Facebook Messenger just like they chat with friends; unlocks new sales channel for auto dealers Boca Raton, FL –October 21, 2016 – Gubagoo, the fastest growing and most innovative provider of solutions to the automotive industry, today announced that it now offers complete and seamless integration with Facebook Messenger. Gubagoo is one of the first chat providers in the automotive industry to offer this…See More
Oct 21, 2016
Crystal Hartwell posted a blog post

Patent Awarded to CarStory Market Reports’ Technology

New patent covers “demand/price driver” engine that powers pricing and features analysis found in CarStory Market Reports; data provides dealers with in-demand selling points for every used vehicle on their lot and gives car buyers insights to make better, more informed decisions Austin, Texas – October 18, 2016 – CarStory, the industry’s largest provider of search and inventory data and analytics on used vehicles, today announced that a technology powering its Market Reports has been awarded a…See More
Oct 18, 2016
Crystal Hartwell posted a blog post

CarStory Launches VDP Deep Linking: Delivers Low Funnel Traffic and High Engagement to VDPs During “Moment of Search”

 The CarStory Advertising Network offers faster and more effective Vehicle Details Page deep linking from CarStory’s extensive and highly trafficked network of automotive marketplaces Austin, Texas – August 9, 2016 – Dealerships can now attract low-funnel, high-converting consumers from the highly trafficked CarStory Advertising Network via deep links directly into their websites’ Vehicle Details Pages (VDPs), CarStory announced today. The new offering also includes CarStory’s popular and…See More
Aug 9, 2016

Profile Information

Which best describes you?
Vendor Partner
What company do you work for (or own)?
mWEBB Communications, Inc.
What is your current position within your organization?
Public Relations
What is your company website?
http://mwebbcom.com/
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colleague
Not everyone gets approved for DealerELITE. To maintain the integrity of DealerELITE, tell us what you will have to offer once a dealerELITE member?
Share news and best practice tips for Internet sales department, F&I, aftermarket sales at dealerships, key findings from industry research, leveraging social media, etc.

Crystal Hartwell's Blog

GUBAGOO CHATSMART RECEIVES DRIVINGSALES DEALER SATISFACTION AWARD

Posted on January 27, 2017 at 12:23pm 0 Comments

 

 

 Gubagoo/ChatSmart presented with Top Rated award for Dealer Satisfaction in Chat Tools and Services Category

 

New Orleans, LA January 27, 2017 – Gubagoo/ChatSmart is the recipient of a “Top Rated” Chat Tools and Services award in the eighth annual DrivingSales Dealer Satisfaction Awards. The awards,…

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Gubagoo Launches Call RESQ: Industry-First Real-Time Access with 24/7 Coverage

Posted on January 27, 2017 at 12:15pm 0 Comments

Gubagoos Call RESQ technology combines the best of TalkSmarts 24/7 service with the industry-best RESQ innovation for monitoring and management.

 

New Orleans, LAJanuary 27, 2017 – Gubagoo, the leading provider of dealer communications solutions, today launched Call RESQ at the National Automobile Dealers Association…

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NEW REPORT: Dealerships Say Mobile Devices Save Time, but Adoption Hampered by Resistance to Change

Posted on January 27, 2017 at 12:09pm 0 Comments

eLEND Solutions Mobile Adoption Survey shows 60% of responding dealers are not considering using tablets in either their Sales or F&I departments.

New Orleans, LA – January 27, 2016 – Mobile devices can speed up a transaction process that the vast majority of dealerships say is too long, yet 60% of dealers not using them say they are not even considering adopting mobile tablets in their dealerships. Why? Cost and staff/management…

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Gubagoo Announces Web RESQ 2.0: Advanced Video Chat Capability and Deeper Facebook Integration

Posted on January 26, 2017 at 12:29pm 1 Comment

Gubagoos Web RESQ 2.0 is powerful new technology that enables advanced live or recorded video capability, as well as deeper Facebook integration for more traffic and better leads

 

New Orleans, LA -  January 26, 2017 – Gubagoo, the leading provider of dealer communications solutions today, at the National Automobile Dealers Association conference in New Orleans,…

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Blog Posts

Top 6 Things Car Dealers Do To Make Car Buying Difficult

Posted by Jim Dykstra on February 25, 2017 at 1:28pm 0 Comments

Your Turn To Drive discusses Top 6 Things Car Dealers Do To Make Car Buying Difficult. Jim Dykstra of www.vinadvisor.net, James Raia of The Weekly Driver and Jaclyn Trop discuss what to watch for when…

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What Dealers Will Miss in Beepi’s Failure

Posted by Jim Dykstra on February 25, 2017 at 1:16pm 0 Comments

As reported by TechCrunch... https://s3-us-west-2.amazonaws.com/ds-uploads-production/content/308498/fy5Y3oY36yIceTF.760x410.png " style="float: right; height: 110px; margin: 0px 0px 20px 20px; width: 200px;" />

Yet…

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How Influencer Marketing Can Help Sell Cars

Posted by Paul Potratz on February 24, 2017 at 2:51pm 1 Comment

Influencer marketing. It’s an affordable way to get your brand name out there and increase your sales. But where do you start?

In order to add influencer marketing to your strategy or campaign, you…

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Are Millennials Disrupting the Auto Industry?

Posted by Devin Koskan on February 24, 2017 at 8:36am 0 Comments

Millennials are growing in number and their car buying preferences are…

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Need Help, How can we motivate sales people to work for us?

Posted by John Caudell on February 23, 2017 at 4:00pm 0 Comments

We are a Independent dealer in Hawaii, and have been for the last 22 years. I basically don't have any franchise dealer experience or training. I've had to learn everything by the "seat of my pants", through webinars and through NIADA…

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ALR Panelist Opportunity

Posted by DealerELITE on February 23, 2017 at 2:00pm 0 Comments

ALR Panelist Opportunity:

Automotive Leadership Roundtable…

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