Tired of boring fixed ops training for your automotive service advisors? sw Service Solutions offers online training sessions that are relevant, innovative and engaging. Check out Fixed Ops University at…Continue
Added by Sally Whitesell on June 27, 2016 at 12:16pm — No Comments
Service has become a highly competitive market. Shops now exist on practically every street corner. It’s hard to find…Continue
Added by Alexia E Henson on June 27, 2016 at 9:16am — No Comments
Timonium, MD – June 27th, 2016-- Helion Automotive Technologies announced today it has received a UCSE Tier 1 Support Certification from ShoreTel, a leading provider of business telephony and Unified Communications (UC) solutions. As a certified ShoreTel partner, Helion is authorized to work with auto dealers to design, program and implement custom UC systems, provide…Continue
Added by Erik S. Nachbahr on June 27, 2016 at 9:14am — No Comments
Are you testing your emails before you send them?
More than 80% of the population use smartphone and other mobile devices. Over 60% of people open their emails on mobile devices. So what is your business doing to adapt to these ever-growing numbers?
In this week’s Hard Facts, Samantha explains that you should not only be A/B testing subject…Continue
Added by Paul Potratz on June 24, 2016 at 1:41pm — No Comments
Well, you know it’s inevitable. Eventually some in your dealership will leave, either voluntarily or involuntarily, but will exit nonetheless. Instead of just allowing people to ride off into the sunset, why not invest 5 to 10 minutes with them on the…Continue
Added by The Mar-Kee Group on June 24, 2016 at 1:00pm — No Comments
There are normally three types of team members on an organization’s payroll: caretakers, playmakers, and game changers. The behaviors associated with each category go beyond skills or talent; they are primarily mindset issues that determine how well the skills and talent of an individual will be applied.
While these characteristics can typify any position, this article will focus on helping you to evaluate yourself and the other leaders on your team. I have included a partial…Continue
Added by Dave Anderson on June 24, 2016 at 11:23am — No Comments
In my last few blogs, I’ve discussed how to handle recall customers and why dealers should embrace them rather than be afraid of them. We’ve also reviewed new and used car recalls, along with the applicable laws and consequences for any failure to comply. The one area I haven’t yet discussed is recalls in your service…Continue
Added by Chris Miller on June 24, 2016 at 10:35am — No Comments
Then along came social media, which almost instantly transformed society from one which was largely based on…Continue
Added by Gina Reuscher on June 24, 2016 at 10:17am — No Comments
The Online Perception
Perhaps Buzz is a bit naive... or... maybe Woody has had a bad experience in the past. (For those of you who don't have have kids, I am referencing the image above.) The bottom line is that you have 2 different characters, with 2 different reactions to the same activity: buying vehicles online. I selected this image because I think it truly reflects the current state of online remarketing as we continue to transition…Continue
Part II: Increase Employee Engagement
When dealerships are focused on social selling, they’ll be able to increase employee engagement, as well as boost their bottom lines. Most businesses already know increasing employee engagement is important, because engaged employees are more dedicated, motivated, and committed to helping them succeed in their overall endeavors. You’ve heard quite a bit about how social selling can boost your profits, but it also plays an…Continue
Added by Joseph Little on June 23, 2016 at 10:10am — No Comments
We have all heard the saying, "referrals are the lifeblood of a salesperson's business." This statement is true, and it's true for many different reasons. When a trusted friend refers you, your opportunity to sell is amplified. Referrals must be earned…Continue
Added by Paul Cummings on June 23, 2016 at 9:00am — No Comments
Mr. / Mrs. Dealer, remember when you were the green pea in this wonderful business? When I first started selling cars, my sales manager was a retired British officer. "Dot your I's and cross your bloody T's", Jack would bellow. He knew Colonel Muammar Gaddafi, the Libyan dictator, when he was a Lieutenant (Pronounced Left-tenant). He told me the story of Gaddafi demanding air conditioning units installed in their barracks in the otherwise holes in the walls. So, the British Army…Continue
Added by Tim Byrd on June 22, 2016 at 3:56pm — No Comments
Vast executives to share insights on how a shift in fundamental marketing strategies can lead to increased used vehicle sales for car dealers
Austin, Texas – June 22, 2016 – Vast announced today that two of its executives from its CarStory® product team will be sharing insights into how dealerships can improve marketing strategies to make stronger…Continue
Added by Crystal Hartwell on June 22, 2016 at 10:29am — No Comments
I frequently talk about the current industry disrupters taking sales from dealers – the Beepis, Vrooms and Carvanas, amongst others. These companies snuck up on dealers and, with little warning, jumped into the spotlight and sucked investors into a future Nirvana of car buying bliss. They are currently blasting feel good messages to consumers portraying car dealerships as inconvenient -- pushing a message of an easy buying experiences which, unsurprisingly, consumers (and investors) have…Continue
Part I: Social Selling and Your Bottom Line
There’s serious hype about social selling in every industry, but do you know what it means for your dealership? Do you know how it can impact your sales, your employee engagement, and ultimately your bottom line?
If not, it’s time to take a look. There are several ways social selling can dramatically impact your dealership, and in Part I of this 3-part series, you’ll gain insights that will help you…Continue
Added by Joseph Little on June 21, 2016 at 4:09pm — No Comments
Are you looking for fast and easy ways to speed up the success of your business?
This week on Think Tank Tuesday, Paul will go into detail about techniques you need to use to brand your business and become successful in no time. The first step? Ask yourself these questions.
Why are you unique?
What do you do as a business owner that is…Continue
CallSource Sponsors “Personal Development” Track at Second Annual 2016 Women in Automotive Conference Company founder and director, Carey Fried, to lead “Mindful & Emotional Intelligence for Leaders” workshop Westlake Village, CA – June 21st, 2016 – CallSource today announced that company director and founder Carey Fried will present a workshop based on Google’s “Search Inside Yourself” curriculum at the upcoming Women in Automotive (WIA) conference taking place in Orlando, FL (June…Continue
Added by Crystal Hartwell on June 21, 2016 at 12:37pm — No Comments
Welcome to this week's edition of Black Book Market Insights, with in-depth analysis of used car and truck valuation trends and insights straight from the auction lanes. Click here to download…Continue
Added by Black Book on June 21, 2016 at 11:56am — No Comments
Swapalease.com, the nation’s largest car lease marketplace, reports car lease credit approvals registered a 61.1% approval rate for May, a significant drop from the approval ratings in April (69.9%).
As consumer confidence decreases it may be pulling credit approvals down with it. Consumer confidence weakened slightly in May, dropping 92.6, down from 94.7 in April according to The Conference Board. As the year continues,…Continue
Added by John Sternal on June 21, 2016 at 11:55am — No Comments
E-commerce continues to be on a rapid path of growth in the automotive aftermarket industry, especially as the average age of automobiles climbs beyond its…Continue
Added by Larisa Bedgood on June 21, 2016 at 8:53am — No Comments