Chris Vitale
  • Male
  • Cleveland, OH
  • United States
  • Phone Ninjas
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Chris Vitale's Page

Latest Activity

Chris Vitale posted blog posts
Friday
Chris Vitale's 3 blog posts were featured
Tuesday
Chris Vitale posted blog posts
Tuesday
Chris Vitale's blog post was featured

Customer Lounge: Friend or Foe?

You’ve had one customer on a test drive, your next appt just showed up an hour early, and somehow you were the only “available salesman” when a family just walked into the dealership… what do you do?That answer is easy, you start juggling! Get them comfortable in the customer lounge, tell them to enjoy a warm or cold beverage, or snack, and here is the remote for our…See More
May 12
Chris Vitale posted a blog post

Customer Lounge: Friend or Foe?

You’ve had one customer on a test drive, your next appt just showed up an hour early, and somehow you were the only “available salesman” when a family just walked into the dealership… what do you do?That answer is easy, you start juggling! Get them comfortable in the customer lounge, tell them to enjoy a warm or cold beverage, or snack, and here is the remote for our…See More
May 9
Chris Vitale's blog post was featured

Now that we're at sticker, why don't we stay here?

I remember it like it was yesterday, the first time a car was discounted to make a deal. It was 1932, in Midtown Manhattan, New York City. Big Red Ewing accepted $1,450 “out the door” for a brand new 1933 Studebaker Dictator that stickered for $1,466 Plus TTL. Now, whether or not that’s true, I cannot say. But I’m sure it went down just like that.  Let me start by…See More
May 1
Chris Vitale posted a blog post

Now that we're at sticker, why don't we stay here?

I remember it like it was yesterday, the first time a car was discounted to make a deal. It was 1932, in Midtown Manhattan, New York City. Big Red Ewing accepted $1,450 “out the door” for a brand new 1933 Studebaker Dictator that stickered for $1,466 Plus TTL. Now, whether or not that’s true, I cannot say. But I’m sure it went down just like that.  Let me start by…See More
Apr 29
Chris Vitale's blog post was featured

7 Good Reasons Your Salespeople Need Coaching

There are actually over 50 reasons why your Salespeople need coaching. They may not know it; but you do. Their managers know it. Their customers feel it. Even if your customers don’t know what Coaching is, they know how they feel during and after an encounter with an un-coached Salesperson. It’s not pleasant nor very efficient. Here are seven reasons why Salespeople need Coaching, why Active Coaching is the best, and some suggested solutions.…See More
Mar 7
Chris Vitale posted a blog post

7 Good Reasons Your Salespeople Need Coaching

There are actually over 50 reasons why your Salespeople need coaching. They may not know it; but you do. Their managers know it. Their customers feel it. Even if your customers don’t know what Coaching is, they know how they feel during and after an encounter with an un-coached Salesperson. It’s not pleasant nor very efficient. Here are seven reasons why Salespeople need Coaching, why Active Coaching is the best, and some suggested solutions.…See More
Mar 2
Chris Vitale posted a blog post

Top Reasons to Listen to your Service Calls

Customer service is extremely important. We get that. But one thing we might not notice, or suspect is that not everyone is good on the phones. In fact, some of your best Service Advisors could be the absolute worst on the phones! Just because you’re great in front of a customer doesn’t mean you have the skills necessary to replicate that via telephone. And the scary part…See More
Sep 9, 2021
Chris Vitale posted a blog post

ENHANCE YOUR DEALERSHIP’S CONVERSION RATES

ENHANCE YOUR DEALERSHIP’S CONVERSION RATES WITH CAR SALES PHONE SCRIPTSIn the age of social media and Zoom, is the old-fashioned phone call outdated? If you’re in the auto sales business, absolutely not.The humble telephone is still your most reliable source of auto buyer leads, whether you’re taking inbound calls from curious shoppers or reaching out to your call list. A well-trained and engaged sales rep can drive an 80% appointment rate, with 50% of appointments closing.You can’t leave all…See More
Aug 23, 2021
Chris Vitale's blog post was featured

Life Widgets is a must have app for everyone - especially in Automotive!

One thing we often don’t think about is just how many businesses we interact with on a daily basis. Think about it, you order food from restaurants, you get your hair done at salons, travel around using Uber, book airfare & travel, and buy things online. But, to complete these tasks, you have to use several apps and visit multiple websites. And it’s in those moments…See More
Jun 15, 2021
Chris Vitale posted a blog post

Life Widgets is a must have app for everyone - especially in Automotive!

One thing we often don’t think about is just how many businesses we interact with on a daily basis. Think about it, you order food from restaurants, you get your hair done at salons, travel around using Uber, book airfare & travel, and buy things online. But, to complete these tasks, you have to use several apps and visit multiple websites. And it’s in those moments…See More
Jun 15, 2021
Pat Kirley left a comment for Chris Vitale
"Hi Hope you are keeping well"
May 8, 2021
Chris Vitale's blog post was featured

Getting Back to the Basics....

More importantly, we have to ask ourselves why we’re continually having to “reset” when things aren’t going right. That is  not hitting sales objectives, low appointment set-rates, low appointment show-rates, low appointment sold-rates, as well as poor results in handling inbound calls or internet leads. The reset on the dealer level often includes position changes, pay…See More
May 3, 2021
Chris Vitale posted a blog post

Getting Back to the Basics....

More importantly, we have to ask ourselves why we’re continually having to “reset” when things aren’t going right. That is  not hitting sales objectives, low appointment set-rates, low appointment show-rates, low appointment sold-rates, as well as poor results in handling inbound calls or internet leads. The reset on the dealer level often includes position changes, pay…See More
May 3, 2021

Profile Information

Which best describes you?
Vendor Partner
What company do you work for (or own)?
Phone Ninjas
What is your current position within your organization?
Vice President
What is your company website?
http://phoneninjas.com
What is your Facebook page/URL?
http://https://www.facebook.com/chris.vitale.562
What is your LinkedIn page/URL?
http://https://www.linkedin.com/in/chris-vitale/
How did you specifically hear about DealerELITE? If referred, who?
Saw Arnold's post about buying it so I support my friends.
Not everyone gets approved for DealerELITE. To maintain the integrity of DealerELITE, tell us what you will have to offer once a dealerELITE member?
Extensive retail automotive experience from sales to GM/EM and most front end positions in between. Knowledgeable on the vendor side with CRM, desking, call tracking and monitoring and phone skills coaching.

Chris Vitale's Blog

First impressions still matter!

Posted on May 20, 2022 at 10:14am 0 Comments

We’ve been dealing with strange times in the automotive industry recently with chip shortages and an insane gross market. This is not only creating tension for both the customer and the sales associate, but it’s straining an already tumultuous relationship that exists between customers and salespeople. 

 

Therefore, first impressions are…

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Practical Application of Ongoing Coaching and Training

Posted on May 19, 2022 at 1:44pm 0 Comments

You never hear a prize fighter say he fired his trainer directly after he won the championship belt, right? Well, that’s the whole reason why it’s important to continue coaching and training of the salespeople and BDC employees. Even after they seem to have mastered the phone and their appointment set rate is off the charts, continued coaching and training are paramount. This is what keeps them sharp! …

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Automotive Trends in a Post-Covid World

Posted on May 19, 2022 at 1:36pm 0 Comments

It’s no secret how much COVID-19 changed the automotive business. Many dealerships were shut down for months on end and others had such restrictive business practices that made it difficult to function. We’re now in a post-Covid world, and many things have changed within the automotive industry. While it’s still unclear as to whether these trends are here to stay, they have changed the face of the industry. …

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Knowledge is Power

Posted on May 17, 2022 at 3:34pm 0 Comments

Make no mistake about it, car dealers have an uphill battle to fight when defending their reputation. The sleazy used car guy character is still top of mind for consumers when making a purchase. And it is no fault of their own. 95% of all sales are made at the dealership, but most of that research now begins at home. Consumers will tell you the #1…

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At 5:34am on May 8, 2021, Pat Kirley said…
Hi
Hope you are keeping well
At 2:41pm on January 16, 2021, Maris A said…

Good Day,
How is everything with you, I picked interest on you after going through your short profile and deemed it necessary to write you immediately. I have something very vital to disclose to you, but I found it difficult to express myself here, since it's a public site.Could you please get back to me on:( officialaishacbdd@gmail.com ) for the full details.
Have a nice day
Thanks God bless

 
 
 

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