Chris Vitale
  • Male
  • Scottsdale, AZ
  • United States
  • Phone Ninjas
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Chris Vitale's Page

Latest Activity

Chris Vitale posted a blog post

EVALUATE YOUR DEALERSHIP SALES TEAM PERFORMANCE

Evaluating your dealership’s sales team performance may seem as simple as looking at the bottom line, but in today’s market, it’s actually a very complicated equation. The top competitors are utilizing every tool and strategy at their disposal to maximize revenue, including sales scripts, BDCs, and extending vehicle sales conversations to integrate other services and drive return business. …See More
Thursday
Chris Vitale posted a blog post

TRACKING SALES PERFORMANCE WITH MYSTERY SHOPS

The reports and spreadsheets that flood your desk are not the only tools you should be using while tracking sales performance KPIs. They are highly valuable, but do they really deliver the whole picture? Nope! Not by a long shot. And while receipt, phone, and internet surveys can help bridge the gap in some ways, they are very old-school and deliver …See More
Tuesday
Chris Vitale posted a blog post

I Don’t Care, Do You?

In the fast-paced, competitive world of car sales, the attitude of "I don’t care, do you?" has become all too common. This mentality is particularly disheartening for sales consultants who genuinely care about their job, their customers, and their success. However, the lack of proper training and resources can make it incredibly challenging for them to maintain that enthusiasm and dedication. This article explores the underlying issues and what it will take to bring about meaningful change in…See More
May 19
Chris Vitale posted a blog post

7 WAYS TO GIVE YOUR SALES TEAM MOTIVATION TO SUCCEED

Your people are the heartbeat of your company’s success. Without them, your business would close tonight, but it’s not enough to simply keep them grinding toward monthly sales goals by dangling the same old carrots. Sales team motivation is built around shared vision, enthusiasm for the industry, the potential for career advancement, and achievable goals that translate to dollar bills in everyone’s pocket. …See More
May 16
Chris Vitale posted blog posts
May 14
Chris Vitale posted a blog post

Behind the Scenes: Where Deals Die

You wouldn't believe the horror stories I hear from friends and family about car shopping. But guess what? They're not the only ones. As a lifelong retailer, I've seen firsthand the internal circus creating such a frustrating customer experience. Here's a dirty little secret: a lot of the blame falls on lazy managers who simply don't care.  The Dropped Inquiry: A Buyer's…See More
May 10
Chris Vitale posted a blog post

7 RESULTS A PHONE MYSTERY SHOPPER CAN PRODUCE WITH YOUR TEAM

As showroom traffic slowly drops and customer habits change, your sales team’s phone skills are becoming more important than ever for maximizing revenue and hitting monthly sales goals. Customer service, in-person appointments, long-term loyalty, and higher sales and service engagement are all critical benefits you’re relying on your team’s phone skills to deliver.  …See More
May 9
Chris Vitale posted blog posts
May 7
Chris Vitale posted a blog post

Unlocking the Truth: The Real Cost Behind 'Special' Online Pricing

Are we still pretending that "unlock the [dealer name] price" is a treasure trove hidden on a dealership website? It’s 2024, and the cat is well out of the bag: most often, the price you see online is the price you get. Yet, the charade continues. Customers click through hoops hoping to reveal a special sales price, only to find it layered with conditional discounts—OEM Loyalty Cash, Military Savings, or OEM Finance cash—that may not apply to them at all. And let's not forget about those…See More
May 5
Chris Vitale posted blog posts
May 3
Chris Vitale posted a blog post

The Illusion of Choice: Why Too Many Options Lead Nowhere in Auto Sales

Picture yourself excitedly browsing a car dealership’s website and clicking on your dream car's vehicle display page (VDP). You're greeted by glossy images, detailed specs, and an array of options beckoning you to take the next step. Call us, chat now, schedule a test drive, apply for financing, or simply inquire — each button promises a gateway to your new car. But here's the catch: despite these myriad options, most roads lead to a dead end. …See More
May 2
Chris Vitale posted blog posts
Apr 30
Chris Vitale posted blog posts
Dec 16, 2023
Chris Vitale posted a blog post

4 AUTOMOTIVE DEALER SALES SOLUTIONS FOR 2024

Online brokers are increasingly eating up market share in the automotive sales industry. The traditional ways for brick-and-mortar dealers to attract customers are changing, and 70-80% of all leads are coming from the phone or the internet. Tomorrow’s dealer sales solutions need to focus on perfecting phone communication and maximizing every possible…See More
Dec 7, 2023
Chris Vitale posted a blog post

5 RESULTS YOU’LL GET FROM OUR CAR SALESMAN TRAINING

All the talent in the world can’t replace solid car salesman training. It’s an ongoing process, and it’s got to be done right or your dealership’s profitability will suffer. As a successful owner or general manager, you know what it takes to make a sale, but sales training and…See More
Dec 4, 2023
Chris Vitale posted a blog post

PROVEN STRATEGIES AUTO DEALER GENERAL MANAGERS USE TO INCREASE SALES

As an auto dealer general manager, you’re responsible for everything from bringing the newest inventory onto the lot to making sure the employee bathroom gets cleaned. No matter what you’re dealing with today, somehow, some way, all of it contributes to the one overarching goal of the business: making sales. And when it comes to the bottom line, one of the biggest parts of your mission is training and coaching your team into world-class closing machines. …See More
Nov 29, 2023

Profile Information

Which best describes you?
Vendor Partner
What company do you work for (or own)?
Phone Ninjas
What is your current position within your organization?
COO
What is your company website?
http://phoneninjas.com
What is your Facebook page/URL?
http://https://www.facebook.com/chris.vitale.562
What is your LinkedIn page/URL?
http://https://www.linkedin.com/in/chris-vitale/
How did you specifically hear about DealerELITE? If referred, who?
Saw Arnold's post about buying it so I support my friends.
Not everyone gets approved for DealerELITE. To maintain the integrity of DealerELITE, tell us what you will have to offer once a dealerELITE member?
Extensive retail automotive experience from sales to GM/EM and most front end positions in between. Knowledgeable on the vendor side with CRM, desking, call tracking and monitoring and phone skills coaching.

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Chris Vitale's Blog

EVALUATE YOUR DEALERSHIP SALES TEAM PERFORMANCE

Posted on May 23, 2024 at 12:30pm 0 Comments

Evaluating your dealership’s sales team performance may seem as simple as looking at the bottom line, but in today’s market, it’s actually a very complicated equation. The top competitors are utilizing every tool and strategy at their disposal to maximize revenue, including sales scripts, BDCs, and extending vehicle sales conversations to integrate other services and drive return business. …

Continue

TRACKING SALES PERFORMANCE WITH MYSTERY SHOPS

Posted on May 21, 2024 at 12:31pm 0 Comments

The reports and spreadsheets that flood your desk are not the only tools you should be using while tracking sales performance KPIs. They are highly valuable, but do they really deliver the whole picture? 

Nope! Not by a long shot. And while receipt, phone, and internet surveys can help bridge the gap in some ways, they are very old-school and…

Continue

I Don’t Care, Do You?

Posted on May 19, 2024 at 3:30pm 0 Comments

In the fast-paced, competitive world of car sales, the attitude of "I don’t care, do you?" has become all too common. This mentality is particularly disheartening for sales consultants who genuinely care about their job, their customers, and their success. However, the lack of proper training and resources can make it incredibly challenging for them to maintain that enthusiasm and dedication. This article explores the underlying issues and what it will take to bring about meaningful…

Continue

7 WAYS TO GIVE YOUR SALES TEAM MOTIVATION TO SUCCEED

Posted on May 16, 2024 at 9:59am 0 Comments

Your people are the heartbeat of your company’s success. Without them, your business would close tonight, but it’s not enough to simply keep them grinding toward monthly sales goals by dangling the same old carrots. Sales team motivation is built around shared vision, enthusiasm for the industry, the potential for career advancement, and achievable goals that translate to dollar bills in everyone’s pocket. …

Continue

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At 5:34am on May 8, 2021, Pat Kirley said…
Hi
Hope you are keeping well
At 2:41pm on January 16, 2021, Maris A said…

Good Day,
How is everything with you, I picked interest on you after going through your short profile and deemed it necessary to write you immediately. I have something very vital to disclose to you, but I found it difficult to express myself here, since it's a public site.Could you please get back to me on:( officialaishacbdd@gmail.com ) for the full details.
Have a nice day
Thanks God bless

 
 
 

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