Ohhh the dreaded transferred call. There are many times in business that streamlining a process is the best for the business and for the customer. But there are sometimes it is just not the…Blog Service > Parts | Parts > Service – why all t 1 Like Calling the customer for a big job in the sho
We all get that pit in our stomach when a big job…Blog Calling the customer for a big job in the sho 1 Like
We have all had that service call that starts with.……Blog Trouble Shooting a car over the phone vs. in 4 Likes If Your Salespeople Would Just Do This One Th
I get it. We’re in the digital age where Siri and Alexa pretty much run our lives and we would all rather send a quick text or voice message instead of picking up the phone.
But we also…Blog If Your Salespeople Would Just Do This One Th 5 Likes Alivia Heath Member Alivia Heath 2 Likes
The Virtual BDC is becoming more and more popular for dealerships everywhere. During this pandemic, many dealerships are still not operating at full capacity. Using a Virtual BDC solves this…Blog The Virtual BDC Today 1 Like What is a Virtual BDC?
Are you familiar with a VBDC? A Virtual BDC is designed to take some of the work load off the dealership. The program is designed to offer help by taking the initial inbound call…Blog What is a Virtual BDC? 1 Like
What’s the real cost of training? What’s the real expense?
If you’re like most answering this question, the answer that rolled off your tongue instantaneously was “nothing” then…Blog What is the real cost of training? What is th 1 Like
Phone Skills Pay the Bills
How many times have we heard this: “The customer is on the way and it’s a done deal!”
The salesperson washes the car and pulls it up front. He/she…Blog Phone Skills Pay the Bills 3 Likes