Ohhh the dreaded transferred call. There are many times in business that streamlining a process is the best for the business and for the customer. But there are sometimes it is just not the…

We all get that pit in our stomach when a big job…

Regardless of the business model, the dealership's business…

Would you schedule your entire sales team to be on the floor…

As the internet made way for a simpler car buying experience,…

We have all had that service call that starts with.……

I get it. We’re in the digital age where Siri and Alexa pretty much run our lives and we would all rather send a quick text or voice message instead of picking up the phone.

But we also…

The Virtual BDC is becoming more and more popular for dealerships everywhere. During this pandemic, many dealerships are still not operating at full capacity. Using a Virtual BDC solves this…

                Are you familiar with a VBDC? A Virtual BDC is designed to take some of the work load off the dealership. The program is designed to offer help by taking the initial inbound call…

What’s the real cost of training? What’s the real expense?

If you’re like most answering this question, the answer that rolled off your tongue instantaneously was “nothing” then…

Phone Skills Pay the Bills

How many times have we heard this: “The customer is on the way and it’s a done deal!”

The salesperson washes the car and pulls it up front. He/she…