Posted on April 10, 2022 at 3:00pm 0 Comments 0 Likes
Paul Meijer interviews some of the best minds and experts in the world of automotive business development center operations. Watch as Stan Sher talks about the HUGE opportunity for auto dealers to work leads Smarter Not Harder! The time has changed and we are living in an era where engagement counts. We spoke about operations and…
ContinuePosted on April 5, 2022 at 3:00pm 0 Comments 0 Likes
How to effectively communicate with prospects by text after they opt in. How to write a message and send it. Converse like normal. Stan Sher talks about the HUGE opportunity for auto dealers to work leads Smarter Not Harder! The time has changed and we are living in an era where engagement counts.
Posted on April 2, 2022 at 3:00pm 0 Comments 0 Likes
High-Level High Energy Automotive BDC Rep Grinding Internet Sales Deal Here is a BDC rep working hard to bring a difficult customer into the dealership. She is high level and high energy. It is no wonder why she was promoted into a managerial role not long after. This is an example of the powerhouse BDC (business development center) reps…
ContinuePosted on March 29, 2022 at 3:00pm 0 Comments 0 Likes
I was prospected by a cold caller just a minute ago. They had a tough accent which was clear they were outsourced to a third-world country. I can understand companies do this to keep costs down. However, here is how poorly trained the caller was. They were a robot with no care about having a personality and finding a way to win me…
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Thanks! I always watch to see where you are and what you have to say, too. Seems like you are everywhere!
Hi Stan,
I am doing great, thanks! I hope you are doing well. Feel free to send any articles over for consideration.
Talk to you soon!
Bridget
Stan If you could please call me on my cell when you get a minute 813-385-4750. thank you.
Stan I have a few questions for you, would it be possible to schedule a call? I can be reached at (954)644-3731
Thanks for the invite on phone training...I REALLY look forward to hearing your expertise.
Thanks for the request Stan....I look forward to reading your page and hearing from you . Have a great week.
You are my first friend on Dealer Elite thanks Stan !
Great advise... in which I had actually done.. makes me feel like I was doing something right....... but that back fired... A salesman complained to management.... now I have a white board in which I have to insure that each sales consultant gets a lead in the order of the white board...
Good news is....... Sales consultants had started to decline leads... and I post on the white board that they did so... so I pass the lead to the next sales consultant... and go the ones that pass on a lead has to wait until it comes full circle again..... and management approved that.....
Bad news is... the sales consultants are still complaining... now because they don't get any leads, or because they only get bad ones....
It seems that I should have become an elementary school teacher... as I sometimes feel like I work with a bunch of children who wine all the time..........
Stan... thank-you for input on my question.. it was really helpful... would love to correspond some more about it... Starting up a new BDC / Internet Manager... has been hard to tackle when there is conflict as how it should be done.......... I have my ideas... though they are based with 20 years of Real Estate internet based sales........ and then there are ideas of management and Sales agents who do not have internet sales knowledge like I have......... as a matter of fact....... we only have two working computers... one for me... and one for sales team and customer....... then the sales manager has one and the pre-owned sales manager has one....... all out dated......... I am trying to bring this company up to the today's market savvy....
Perhaps my thoughts are wrong.... I had been calling internet leads... making an appointment... then passing them to a sales rep to make an introduction call...and to further information and to build a re pore.......... but the sales agents will not make the intro call in most cases... and if they do... they will not follow up hours before the appointment to re-confirm the appointment.........
Recently the change has been made that I do not hand off a lead until the customer shows up... (Only because the sales consultant's complained)......... and now they complain that I am Not handing out leads........... so I am at a losing battle........
personally......... I feel............ I call...... introduce myself....... set the appointment........ let them know who their sales person will be......... tell them that they will receive an introduction call and to gather more information........ and that the sales consultant should follow up with the customer as well as with me as to the status...... and I will step back in if needed... especially when there is a NO SHOW.....
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