CarChat24 2 Month Dealer Chat Case Study Results (FINAL)

Below are the Reno Toyota before and after Chat numbers. There was no decrease in the original website lead conversion, and on average over the two months they gained over a 100% increase in lead conversion by adding our service. I look forward to any comments or questions from the forum. If you are not using chat to increase lead conversion from your site, you are missing the boat, as your website is your best place to source extra leads.


Reno Toyota Before Chat Numbers and Percentages

June 2010

Website Unique Visitors: 5163

Website Leads: 49

Site Conversion: .94%

Sales: 6

Closing: 12%


July 2010

Website Unique Visitors: 5509

Website Leads: 65

Site Conversion: 1.2%

Sales: 9

Closing: 14%


CarChat24 2 Month Dealer Chat Case Study Results


Reno Toyota September 1st through 30th (Final results for September)

Total Unique Visitors: 5560

Total Website Leads without Chat Leads: 73

Lead Conversion % without Chat Leads: 1.3

Total CarChat24 Leads/Appointments/Queries: 94

Total Conversion % with Chat Leads: 3.0

Total Lead Conversion % increase: 130%


Reno Toyota October 1st through the 31st (Month End Final)

Total Unique Visitors: 5794

Total Website Leads without Chat Leads: 90

Lead Conversion % without Chat Leads: 1.55%

Total CarChat24 Leads/Appointments/Queries: 80

Total Conversion % with Chat Leads: 2.93%

Total Lead Conversion % increase: 88.89%

Total Website Sales without Chat Leads: 12

Total Chat Lead Sales: 7

Total Sales: 19

Website Sales % increase: 58.33%


Shereef Moawad

President & CEO

CarChat24, Inc.

Mobile: 727-432-7777

Fax: 800-430-1535

Toll Free: (800) 510-7567 ext 701

"Helping car dealers sell more!"

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