BY GEOFFREY JAMES @SALES_SOURCE
A recently-published list of employee remarks that bosses hate completely missed the two worst offenders.
Monster.com recently published the following list of employee remarks that, according to the article, will cause a boss to "hate" the employee:
1. "That's not how we did it at my old job."
2. "So-and-so isn't doing his work."
3. "How'd I do? How'd I do? How'd I do?"
4. "This is not what I signed up for."
5. "Can't someone else do that?"
6. "Will I get a promotion or a raise if I do that?"
7. "That's not my job."
While these remarks are annoying, the article premise is overwrought. Even a lousy boss isn't going to "hate" employees just because they say something irritating. In any case, most bosses know the appropriate responses:
1. Employee: "That's not how we did it at my old job."
Boss: "It's how we do it here. Go back to work."
2. Employee: "So-and-so isn't doing his work."
Boss: "That's my problem not yours. Go back to work."
3. Employee: "How'd I do? How'd I do? How'd I do?"
Boss: "Fine. Go back to work."
4. Employee: "This is not what I signed up for."
Boss: "It is, however, what I need done. Go back to work."
5. Employee: "Can't someone else do that?"
Boss: "No. Go back to work."
6. Employee: "Will I get a promotion or a raise if I do that?"
Boss: "Probably not. Go back to work."
7. Employee: "That's not my job."
Boss: "It is now. Go back to work ."
Kidding aside, the original article completely missed the two employee utterances that bosses really DO hate, because they're responsible for more failures than anything else in the workplace:
1."I'll try..." This assumes failure from the start. Yoda may be fictional, but there's wisdom in the adage: "Try not. Do, or do not. There is no try."
2."Yeah, but..." This remark simulates agreement with what the boss is saying but then introduces excuses for why the employee intends to fail.
I don't know about you, but I'd much rather hear something that's straightforward like "that's not my job" than have an employee shilly-shally around with half-promises and half-agreements.
What do you think? Is this something you can benefit from or do you have a few tricks up your sleeve that are just as powerful? Make your voice heard by leaving a comment below. Don’t forget to hit the share button if you know others who will find this post useful.
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So we meet again "Icy," Geoffrey James is one of my favorites. Your astuteness in sharing this shows you're a guy or gal with a real genuine and, dare I say, humorous understanding of sales. I also liked that you listed being "President" last in you personal achievements. Here of late, being one just doesn't pack the punch it use to, and the way we’re going, it could end up being a synonym for “incompetent.”
As to not knowing your gender, please forgive me for not being able to figure it out, not that it makes even the slightest difference. I finally realized it would be more fun if I didn’t know, as I could fantasize an accomplished sales rep’s mind like yours packed in say, a mid-thirties long-legged blond with slightly bigger than average, but extremely sensitive, wabolows. Anyway, It’s a fine post whatever you are, and I thoroughly enjoyed it. (For those PC word watchers among us, wabolows is Solorkian for "feet.")
After I read this, I immediately went to your biography and then on to your TACpubUSA website. You previously ask me to “join up,” but I’d never join any organization that would have me as a member. However, as I began reading your Terms & Conditions pages, I kept nodding off. Hey, I tried! And, I fully intend to go back and try again (maybe). My only question is why so much legalese? Is it really necessary? Over the years, I've done some sales writing for money, but when I read, or more honestly to say, tried to read about writing for you, I realized you’re much too sophisticated for a country boy like me.
One last thing. Did you ever do any preaching? I only say that because during my first career in sales, I often dealt with members of the clergy of various denominations, and when I read your goal, it seems quite similar to their almost uniform desire to “Improve millions of peoples’ lives….” It’s exactly what I’ve tried to do over my lifetime, but I’ve never got past the first person’s name on my "millions" list.