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Permalink Reply by William Smalley on November 10, 2010 at 6:49pm

William D. Smalley Cell – 407-474-9246
25628 Hawks Run Lane Home - 352-383-1392
Sorrento, FL 32776 E-Mail - wdsmalley1@aol.com
Automotive Industry
Automotive management professional, competitive, driven and energetic with 20 years progressive experience in retail automotive. Creative innovator with proven skills in process, sales, management, marketing and business building. Extensive experience in retail and wholesale automotive environments. A solid history of customer satisfaction, profit and volume improvement illustrating the ability to control cost, grow revenue, improve process through motivation and training.
New and Used Vehicles Finance & Insurance Fixed Operations
Team Building Staff Development Planning
Marketing Budget / Finance Profit Improvement
Professional Experience
2006 - Present Lojack Corporation, Westwood, Massachusetts
Lojack Corporation an International company provides security devices used in the tracking recovery of cargo and assets, a product sold in finance and insurance departments.
Responsible for market performance in sales and installations of product offerings, define and implement long and short term goals and objectives for dealer clients. Oversee and control staff training while setting and administering goals which are established to exceed customer expectations, through continuous improvement.
• Performance improvement from 0.72% penetration to 6.67%
• Market rank increased from #39 market 2006 to #1 in 2010
• Territory grew from increased individual store focus on results
2003 - 2006 Street Smarts, Lake Mary, Florida
Street Smarts focused on performance improvement through staff training working with franchised new car dealers representing Audi, Buick, GMC, Mitsubishi, Volkswagen, Ford, Lincoln, Mercury, Jaguar and Volvo.
Responsible for introducing training and system process to dealer principals and managers, gaining top down support and participation. Worked with dealers and management on defined objectives with implementation of action plans for each department head and staff.
• Measured success of managers and staff
• Implemented targeted goals and needed training for individuals and departments
• Focused VAK training for improved internal and external customer satisfaction
2001 - 2003 Van Tuyl Automotive Group (Toyota), Longwood, Florida
The Van Tuyl Group, Inc. manages the largest group of privately held automotive dealerships in United States. With offices in Arizona, Kansas, and Texas, the management group works with approximately 65 independently operated dealerships nationwide.
Directly responsible for the profitability of the dealership variable operations, negotiating contracts and vendor agreements, advertising and cost controls. Implemented with management team, focused team oriented goals with exceeding customer expectations in the forefront combined with continuous training of all department employees. Recruit hire and train for sales, finance, internet and support staff as business grew with a mentoring process giving each team member the ability to foster team spirit and grow together.
• Used vehicle operations ranked second in the Van Tuyl group with monthly volume of 130+ retail units and a 21 day turn.
• New vehicle volume grew to exceed market at over 240 units per month
• Achieved profitability every month with above average PRU
1991 - 2001 Jimmy Bryan Toyota, Winter Park, Florida
The Jimmy Bryan Automotive Group was the largest group of privately held automotive dealerships in Central Florida representing BMW, Honda, Hyundai, Lexus, Mazda and Toyota.
Responsible for the operation and profitability of the Used Vehicle operations advertising, inventory management, dollars and turn of inventory. Purchasing of proper vehicles to fill both a primary and strong secondary market need for vehicles, appraising of trade ins, processing of inventory for retail or wholesale insuring the reconditioning process was complete and within guidelines established.
• Dealership was selected as one of only five in the Southeast to pilot the initial Toyota Certified Used Vehicle Program.
• Used vehicle inventory turn was kept under thirty days with no vehicle older than forty-five days in stock.
• Used vehicles traded or purchased where processed and retail ready within 72 hours of receipt.

Education and Related Training;
Fitchburg State College – Psychology - Major / Industrial Arts - Minor
Finance and Insurance - Zurich / JM&A / Resource Group
Used Car Management – Ford Motor Company / Progressive Basics / Southeast Toyota
General Management – Van Tuyl Automotive / General Motors
Professional Affiliations;
Leesburg Chamber of Commerce
East Lake County Chamber of Commerce
Rotary Club

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Permalink Reply by MANNY LUNA on November 10, 2010 at 9:26pm

I LOVE USED CARS GOOD POST JULIE!!!

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