Walking into a dealership usually doesn' evoke a warm fuzzy feelings for most people and even for me and I have been doing it everyday for 14 years- why is that? It's because the sales managers- and sales people on the floor quite often are not really "people people" .
I was amazed at the sour pusses I came across last week as I made my rounds on a crowded auto strip. I visited 17 stores and only 3 had pleasant, smiling people in them when I walked in. These 3 also happened to be the only 3 out of the 17 that at 10 am on a Tuesday were working deals and delivering vehicles- any correlation I wonder- no need to wonder- I am sure of it.

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Great post, very true....

Attitude is everything.....

Ian

:)

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