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Vendor/Partner with ADP Digital Solutions Groups
Partner Relations / Client Retention / Product Development & Roadmapping / Web Marketing
Start-up Operations / eCommerce / Leadership & Team Building
Goal-focused, high-energy leader, offering 16-year track record of excellence driving growth of flagship product lines. Demonstrated ability to provide responsive, client-centric product lifecycle management resulting in customer loyalty and revenue growth for premium digital marketing service lines. Effective in identifying unspoken client needs and tailoring product offerings to exceed performance expectations.
Sustained history of success steering year-over-year sales growth through staff professional development, focused recruiting efforts, and best practice-based service management. Record of excellence building QA programs and metrics and reporting tools. Reputation as a dedicated, client-focused relationship manager.
Operations and Management Strengths:
• Sales Management
• Business Development
• Contract Management
• Forecasting / Metrics & KPI Development • Call Center Operations
• Team Performance Management
• Recruiting & Training
• QA Programs
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