Stephen Coambes
  • Tarpon Springs, FL
  • United States
  • AutoLoop
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Stephen Coambes's Page

Latest Activity

Stephen Coambes posted a blog post

The Rule of 3: Perfecting Sales-To-Service Handoff

If your dealership is like most, the sales and service side of the house feel like two disconnected islands most of the time. The teams rarely come together unless handling reconditioning or aftermarket accessory installation. But consider…See More
Jun 20
Stephen Coambes posted a blog post

Finding – And Keeping – Better Techs

With the auto industry facing a shortage of technicians, it’s important to do what we can to attract young technicians and keep them. After all, when the front end of the business slows down, it’s the back end that can keep your store afloat and profitable. But there are two main problems with getting young professionals into the automotive industry: image and barrier to…See More
Jun 13
Stephen Coambes posted a blog post

Coupons: What to Consider

Price is often a major factor in the purchase of any service or product. But it’s important to separate perceived price and received value. For example, $5 for a bottle of water might seem expensive, but that’s a deal if you’re walking through a desert. And there’s nothing blatantly wrong with paying more for quality (or perceived quality)––just look at businesses like…See More
May 30
Stephen Coambes posted blog posts
May 16
Stephen Coambes posted a blog post

Tires Are Revenue Drivers: Here’s How To Get Your Share

Sales profit margins are getting smaller, and dealerships are looking to service as the profit-making aspect of their business. And there’s one area of service that’s particularly overlooked, especially for how much revenue it can generate: tires. The good news is that your…See More
May 8
Stephen Coambes posted a video

When Does CSI Start?

Director of Professional Services Stephen Coambes explains when CSI/SSI starts in the customer experience in this video blog.
Dec 19, 2017
Stephen Coambes posted a video

The Real Reason Tools Fail

AutoLoop Director of Professional Services Stephen Coambes shares why tools fail in dealerships in this video blog.
Dec 5, 2017
Stephen Coambes posted a video

Following the Basics in the Service Drive

Director of Professional Services Stephen Coambes shares how following the basics in the service drive will lead to a better customer experience.
Nov 20, 2017
Stephen Coambes posted a video

Speed Up the Service Process Through Technology

Director of Professional Services Stephen Coambes shares how technology can speed up the process for customers providing a better customer experience.
Nov 6, 2017
Stephen Coambes posted a video

Technology in the Service Drive

AutoLoop's Director of Professional Services Stephen Coambes shares innovative technologies that dealers can use in the service drive.
Oct 30, 2017
Stephen Coambes posted a video

Back to Basics in a Digital World

Director of Professional Services Stephen Coambes explains what "Back to the Basics in a Digital World" means and why it's important to dealers in this video...
Oct 11, 2017
Stephen Coambes's blog post was featured

You Had Me at Hello

I've worked in customer service my entire life and I've seen first-hand how powerful a good check-in process can be at generating results. Well, at one dealership we received feedback from some customers that the check-in process was just too slow. At the time there wasn't a lot we could do to speed up the process (this was long before today’s technology-based tools), so we decided to…See More
Sep 25, 2017
Stephen Coambes posted a blog post

You Had Me at Hello

I've worked in customer service my entire life and I've seen first-hand how powerful a good check-in process can be at generating results. Well, at one dealership we received feedback from some customers that the check-in process was just too slow. At the time there wasn't a lot we could do to speed up the process (this was long before today’s technology-based tools), so we decided to…See More
Sep 25, 2017
Stephen Coambes posted a blog post

Want to Increase Service Revenue? Start with the Basics!

After decades of working in and with dealerships all over the country, I find that many don’t have a proper process in place, or if they do, it's not being followed. I can't tell you how many times I have pulled into a service lane and have not been greeted or am met by service advisors who are obviously rushed and busy.   Common problems I have seen include no proper greeting, not…See More
Sep 11, 2017

Profile Information

Which best describes you?
Trainer
What company do you work for (or own)?
AutoLoop
What is your current position within your organization?
Director of Professional Services
What is your company website?
http://www.autoloop.net
How did you specifically hear about DealerELITE? If referred, who?
Digital Dealer
Not everyone gets approved for DealerELITE. To maintain the integrity of DealerELITE, tell us what you will have to offer once a dealerELITE member?
Almost 30 years of automotive experience at both the dealership level and software integration.

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Stephen Coambes's Blog

The Rule of 3: Perfecting Sales-To-Service Handoff

Posted on June 20, 2019 at 10:14am 0 Comments

If your dealership is like most, the sales and service side of the house feel like two disconnected islands most of the time. The teams rarely come together unless handling reconditioning or aftermarket accessory installation. But…

Continue

Finding – And Keeping – Better Techs

Posted on June 13, 2019 at 10:11am 0 Comments

With the auto industry facing a shortage of technicians, it’s important to do what we can to attract young technicians and keep them. After all, when the front end of the business slows down, it’s the back end that can keep your store afloat and profitable. But there are two main problems with getting young professionals into the automotive industry: image…

Continue

Coupons: What to Consider

Posted on May 30, 2019 at 9:59am 0 Comments

Price is often a major factor in the purchase of any service or product. But it’s important to separate perceived price and received value. For example, $5 for a bottle of water might seem expensive, but that’s a deal if you’re walking through a desert. And there’s nothing blatantly wrong with paying more for quality (or perceived quality)––just look at…

Continue

Want A 5-star CSI Rating? Demanding It Doesn’t Work. Earning It Does.

Posted on May 16, 2019 at 10:48am 0 Comments

When my friend, Erica* took her vehicle to the dealer recently, the needed repairs were performed quickly and competently. Yet, when the CSI survey came, she rated her overall experience three stars: “just okay.” Why not five stars: “excellent”? Well, because frankly, they didn’t earn it. This was the result of a couple very significant––and…

Continue

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At 10:56am on February 26, 2018, kayi mivedor said…

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