Lawson Owen's Blog (2)

Busting 4 Myths of Digital Voice Assistants

The simplest call to a service department is the customer who calls to schedule an oil change. A busy shop doing 50 oil changes a day with a $2 show bonus shells out $100 every day just in employee bonuses for handling these simple calls. You have to agree with me this doesn’t make any sense.

 

Instead, why not use a Digital Voice Assistant…

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Added by Lawson Owen on September 15, 2021 at 8:31am — No Comments

Why Voice Technology is the Next Big Thing for Your Service Department

Are you interested in success or committed to it? It’s likely we think we’re committed, but as the saying goes “actions speak louder than words.” I’m thinking specifically about the fact that the majority of dealers don’t answer 3 out of 10 inbound service calls. 

Really…

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Added by Lawson Owen on August 25, 2021 at 4:17pm — No Comments

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