It seems as though we have an epidemic that has gone untreated for years. Its called complacency, the definition of complacency is self-satisfied and unaware of possible dangers. In sales we cannot allow ourselves to become satisfied, it is a killer. Complacency leaves us unaware of the changes happening around us, without being aware we are vulnerable to being passed over and becoming irrelevant in the eye of the consumer.
An example of complacency killing is Hollywood video, about five…
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