Tiffany Peeler's Blog – August 2021 Archive (1)

How to Get Your BDC Agents On-Board with a Digital Voice Assistant

Enlisting a Digital Voice Assistant (DVA) to handle routine inbound service questions and appointment requests is a no-brainer for BDC managers and service advisors. Who doesn’t want 100 percent connectivity, a better customer experience, and the opportunity to re-allocate staff to revenue-generating activities like calling customers who previously declined…

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Added by Tiffany Peeler on August 31, 2021 at 11:26am — No Comments

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