Sales Experience Won The Customer, Service Experience Lost Them. FOREVER!

Car dealers spend just a little bit of money on advertising.  ;) 

50% of it works and when it does, the dealership has an opportunity to provide a great sales experience.  Some dealers do everything right to get cars sold, but lose the customer for life due to poor service experiences.  Here's a true story about the time I helped my mom buy a new car.

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