MANNY LUNA's Likes

March 2012

Uh Oh...It just dawned on me...We have to train the Caller too!!

I'm prepping for a big strategy meeting with a dealer group. So I decide to verify my hunch that there is big opportunity in training the call handlers for better Appointment Set, CSI,…

Blog Uh Oh...It just dawned on me...We have to train the Caller too!! 4 Likes Race For The Gold

Ok, so you finished with one of the worst months you’ve ever had-now…

Blog Race For The Gold 5 Likes Race For The Gold

video Race For The Gold 5 Likes Ric McCoy

Member Ric McCoy 4 Likes Service Tech In today’s market it is very hard to find a reliable service technician; we are in desperate need for 4 additional technicians, any thoughts or suggestions on how and where we can find these technici… Discussion Service Tech 3 Likes

February 2012

Earning Customer Loyalty Through Great Customer Service

In today’s durable goods market there are two main factors other than…

Blog Earning Customer Loyalty Through Great Customer Service 13 Likes Hyundai Dealer Customer Testimonial Video in…

video Hyundai Dealer Customer Testimonial Video in… 3 Likes

January 2012

"What value, contribution, benefit, or fulfillment do I have to give them?"

If A Tree…

Blog "What value, contribution, benefit, or fulfillment do I have to give them?" 2 Likes Follow through - is the key to a great idea…

video Follow through - is the key to a great idea… 6 Likes THE DATA POLICE HAVE ARRIVED

Most recently there has been a bold new wave washing over the automotive dealership landscape. Beginning with TrueCar, whose CEO bragged about using data to eliminate dealerships and lower…

Blog THE DATA POLICE HAVE ARRIVED 14 Likes There is no such thing as customers for life. It's just hype to make us feel good.

I have never met anyone 30 years or older that has bought every car and went back for service 100% of the time to the same dealership. Once we face the this fact we can figure out ways to get…

Blog There is no such thing as customers for life. It's just hype to make us feel good. 4 Likes

December 2011

True Car Demise of Sears Retail

video True Car Demise of Sears Retail 10 Likes Santa Claus Is Coming To Town

video Santa Claus Is Coming To Town 1 Like So How Does Z-MOT Really Work? Here are some Live Testimonials.

Blog So How Does Z-MOT Really Work? Here are some Live Testimonials. 2 Likes How To Search Car Shopping Buyers On Twitter

video How To Search Car Shopping Buyers On Twitter 2 Likes Christmas Trees or True Car

video Christmas Trees or True Car 4 Likes TrueCar sales process

Blog TrueCar sales process 16 Likes Hyundai Car Dealer Humble Kingwood Tx | Hub…