Doug Van Sach
  • Clearwater, FL
  • United States
  • AutoLoop
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Doug Van Sach's Page

Latest Activity

Doug Van Sach posted a blog post

Take Control of Your Customer Experience By Breaking Down Your Data Silos

One of the biggest hurdles dealerships face when attempting to create a personalized experience for every customer is breaking down their data silos. Data silos are common in virtually every auto dealership today. They occur when information is…See More
Aug 1
Doug Van Sach posted a blog post

Do You Know Your Customers’ Service Share of Visits? Here’s Why You Should

In the automotive industry, the ability to earn a greater share of a customer’s spend is the key to driving higher customer lifetime value. To that end, many dealers utilize flawed retention strategies designed to achieve a minimum number of service visits rather than maximize the revenue potential…See More
Jul 18
Doug Van Sach posted a blog post

First Time Vs. Repeat Buyer: The True Path To Profitability

Every day, dealers are faced with multiple decisions about various facets of their business. Among them: constantly trying to decide if they should invest in buying leads to conquest more consumers or if they should spend more to retain existing customers. At the same time, they often lack the information required to choose the best course of action. In fact, due to an…See More
Apr 10
Doug Van Sach posted a blog post

Convert More Prospects With Smarter Trade-In Tools

When your customers decide to trade in their current vehicle, you know exactly what to do first: make sure they get an appraisal as quickly as possible, since that’s the number one priority for most buyers. Right? Not so fast. AutoLoop recently surveyed 1,000 recent car buyers and analyzed over 100,000 leads from various trade-in valuation companies—and we discovered a…See More
Jan 18
Doug Van Sach posted a blog post

How New Safety Features Mean New Opportunities For Dealers

It’s a common scenario: drivers eating, texting, talking on the phone, taking care of personal grooming, or even reading while on the road. Loosely termed “distracted driving,” it includes any activity drivers engage in when they’re behind the wheel, according to the National Highway Traffic Safety Administration (NHTSA). A recent AutoLoop study identified the most common of those activities among morning commuters while driving. With a remarkable 48% of survey participants qualifying as…See More
Nov 9, 2018
Doug Van Sach posted a blog post

Retail Hazard Ahead: Vehicle Purchases Experiencing Some Delays

The good news? To date, automotive sales have remained stronger than many analysts originally predicted, with customers of all ages continuing to buy both new and pre-owned vehicles. Considering some of the earlier ominous forecasts, it’s no wonder numerous retailers are breathing a collective sigh of relief. The not-quite-so-good news, at least for those retailers, though, is that new…See More
Oct 25, 2018
Doug Van Sach posted a blog post

Insights For a Competitive Edge

What do customers expect during the vehicle purchase process? What do they value most? In a survey included in the AutoLoop 2017 Digital Experience Study, we discovered valuable insights to these questions and more – insights that can give your dealership the competitive edge when customers start shopping. Read on to grasp a better understanding of what customers want, and how to meet…See More
Aug 6, 2018
Doug Van Sach's blog post was featured

Are Your Service Customers Ready To Buy?

You know how service visits affect service retention, but do you know how service visits relate to the customer buying process? According to a recent study conducted by AutoLoop, we discovered that the peak repurchase rate occurs between the fourth and eighth service visit. This valuable insight gives you an edge in your marketing strategy: increase engagement and revenue by sending your…See More
Jul 23, 2018
Doug Van Sach posted a blog post

Are Your Service Customers Ready To Buy?

You know how service visits affect service retention, but do you know how service visits relate to the customer buying process? According to a recent study conducted by AutoLoop, we discovered that the peak repurchase rate occurs between the fourth and eighth service visit. This valuable insight gives you an edge in your marketing strategy: increase engagement and revenue by sending your…See More
Jul 23, 2018
Doug Van Sach posted blog posts
Jul 16, 2018
Doug Van Sach posted a blog post

Drive Sold-to-Service Converts

Almost half of a dealership’s sales customers never return for their first service appointment – that’s a hefty chunk of a dealer’s lifetime service potential! What causes this pattern in car buyers, and how can you channel more of them from your showroom to your service lane? AutoLoop surveyed our subscribed dealers and their customers, and we discovered vital insights that will enable…See More
Jun 18, 2018
Doug Van Sach posted a video

How Do Tire Sales Affect Customer Loyalty?

Doug Van Sach shares how tire sales impact customer loyalty in this video blog.
Apr 26, 2018
Doug Van Sach posted a video

The Growing Gap Between Retail and Automotive Customer Experience

Doug Van Sach explains the growing gap between retailers and automotive consumer experience in this video blog.
Apr 17, 2018

Profile Information

Which best describes you?
Vendor Partner
What company do you work for (or own)?
AutoLoop
What is your current position within your organization?
VP Analytics & Data Services
What is your company website?
http://autoloop.com
What is your Facebook page/URL?
http://https://www.facebook.com/AutoLoop1
What is your LinkedIn page/URL?
http://https://www.linkedin.com/company/2154138
How did you specifically hear about DealerELITE? If referred, who?
Referred by PR firm.
Not everyone gets approved for DealerELITE. To maintain the integrity of DealerELITE, tell us what you will have to offer once a dealerELITE member?
I will provide new, thought-provoking industry insights and strategies to enable dealers to increase customer loyalty and engagement. AutoLoop is in the unique position to provide a comprehensive view of the dealer-customer relationship based on the industry's only true end-to-end, complete, single-vendor marketing and engagement solution for streamlining operations and boosting dealer revenue.

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Doug Van Sach's Blog

Take Control of Your Customer Experience By Breaking Down Your Data Silos

Posted on August 1, 2019 at 10:13am 0 Comments

One of the biggest hurdles dealerships face when attempting to create a personalized experience for every customer is breaking down their data silos. Data silos are common in virtually every auto dealership today. They…

Continue

Do You Know Your Customers’ Service Share of Visits? Here’s Why You Should

Posted on July 18, 2019 at 10:07am 0 Comments

In the automotive industry, the ability to earn a greater share of a customer’s spend is the key to driving higher customer lifetime value. To that end, many dealers utilize flawed retention strategies designed to achieve a minimum number of service visits rather than maximize the…

Continue

First Time Vs. Repeat Buyer: The True Path To Profitability

Posted on April 10, 2019 at 8:54pm 0 Comments

Every day, dealers are faced with multiple decisions about various facets of their business. Among them: constantly trying to decide if they should invest in buying leads to conquest more consumers or if they should spend more to retain existing customers. At the same time, they often lack the information required to choose the best course of action. In fact,…

Continue

Convert More Prospects With Smarter Trade-In Tools

Posted on January 18, 2019 at 10:18am 0 Comments

When your customers decide to trade in their current vehicle, you know exactly what to do first: make sure they get an appraisal as quickly as possible, since that’s the number one priority for most buyers. Right?

 

Not so fast.

 

AutoLoop recently surveyed 1,000 recent car buyers and analyzed over 100,000 leads from various…

Continue

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