A great way to figure out what is a good percentage is to know the numbers of what the service advisor had been making for the past year or six months. Talk with dealers in your area to find out what other service advisors are making…"
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Mr. Criss began his career in Automotive Sales after earning his Bachelor of Arts Degree in Teaching. He was intrigued by the Service Department at the Toyota Dealership he was working in and made the decision to pursue a career in the automotive industry. His first position as Service Manager allowed this pursuit and subsequently flourished into a lifelong career.
Mr. Criss then operated in large metro facilities as the Fixed Operations Director, holding this title in several cities. During this time he earned several prestigious awards and titles, such as; Cadillac Masters, Nissans Presidents Club, Pontiac Masters, etc.
His next endeavor was with MSX Corporation as a consultant. This led to his partnership in a Fixed Operations Consulting Firm in the Pittsburgh area. During his tenure at the consulting firm numerous Dealerships in the Pittsburgh and Cleveland Metro area achieved improvement through Greg’s consulting processes.
The most recent career transition was in January 2006 with NCM Associates, Inc. Since his journey began with NCM he has assisted and improved fixed operations in net profit and consumer satisfaction throughout the United States.
Greg moderated the Chicago Auto Trade Association to moderates it’s membership’s Service, Parts, & Collision 20 Groups, utilizing his talents to bring the members to their Next Levels.
His focal skill sets include facilitating, education, training, writing, and public speaking. His speaking engagements have included sizeable associations such as the Chicago Auto Trade Association, Eastern New York Car Association of Retailers (ENYCAR). He is well known for his weekly training workshops maintaining a focal point in service. Greg has written and facilitated: “Service Advisors Bootcamps”, “Service Manager’s Bootcamps”, as well as providing On-Site Seminars for Mega Dealers which include groups such as Holman Auto Group, Ridell Automotive Group, and Sunset Automotive Group.
Focus areas include:
Profit Improvement & Customer Retention Programs/Consulting
Service Advisor Training
Service Manager Bootcamps
As a skilled facilitator and educator he executes his workshops with the strategic precision required for this rapidly changing economy. You will leave with a “hit the floor running” mentality having gained the necessary education to begin implementing those skills learned during your training with Greg, immediately!
Greg is the President of Criss Consulting, LLC that specializes in assisting Dealers with Net Profit and Customer Retention in Service, Parts, and Body Shop.
Whether you’re a mega dealer or a small dealer in the country, all clients have seen incredible ROI from Greg’s services.