Loading

Information

Harold, The Internet Guy

Before You Buy You Next Car, Truck, SUV or Mini-Van...Talk To Harold Elam Jr. Harold has over 17 Years of Automotive Experience and has great relationships with Lenders, Manufactures and top executives who know this business

Website: https://www.facebook.com/beforeyoubuy
Location: Bedford, Ohio
Members: 32
Latest Activity: Mar 3, 2014

Discussion Forum

E-mail curiousity

Started by Gerry Gauthier Feb 11, 2014. 0 Replies

As a sales represntative I find that obtaining a valid e-mail from a customer is very, very difficult. Are there any strategic tools available which can be used to affirm buy in from the typical…Continue

Tags: advertising, retention, e-mail, internet

Multichannel Real-time Interactions

Started by Dr. Harold Elam Jr.. Last reply by Dr. Harold Elam Jr. Dec 13, 2010. 2 Replies

Does the following information make any sense to you?extracting Data…Integrating The Customer ExperienceHow Are We Connected?Un-structured DataProper ExtractionsProper Queries  Data…Continue

Tags: processes, wearebdc, online, automotive, networking

Inside Information

Your Constant Value Proposition

Your customers are demanding. They want faster service, knowledgeable representatives, personalized treatment and a fair price. They want to communicate over multiple channels and they want information now. This pressure from customers is constant and therefore your constant value proposition is customer service. Good or bad, it tells customers how you truly feel about them Continue Reading →

Delivering Exceptional Emails

Every day almost 300 billion emails are sent worldwide. That’s a lot of email. With any email we send, we’re hoping two things happen. First of all.our email get’s past the spam filter and into the recipients inbox. Next we want the email to be read! And finally, we want the customer to take action. Continue Reading →

Your BDC Profit Center

Many dealers I meet think of their business development center as a way to handle phone calls and respond to Internet leads. Of course, in a perfect world, every legitimate lead would go directly to a trained salesperson. But they are often too busy to answer the phone and sort through emails; in any case, Continue Reading →

13 Ways to Make Sure Your BDC Fails!

Maybe it’s because I’m in the BDC business that it seems like a lot of dealerships are trying to get in to the BDC business. If you are one of them this article is for you. With tongue in cheek here are my top thirteen ways to make sure your BDC fails. 13. Try it Continue Reading →

Do your agents have southern accents?

Although our Sales BDC is located in Kentucky, most of our agents do not have a heavy southern accent. A potential agents phone voice is the first thing we analyze when recruiting an agent. Our service BDC in Iowa uses the same guidelines but the accents in Iowa are much less noticeable than the south, Continue Reading →

Comment Wall

Comment

You need to be a member of Harold, The Internet Guy to add comments!

Comment by Bill Goodfriend on June 6, 2011 at 9:37pm
Hey Doc, thanks for the invitation. Whatever happened to that pilot learning program you were starting? I was really excited about learning. I hope all is well.
Comment by Stanley Esposito on January 17, 2011 at 6:28pm
Thanks for the invite...
 

Members (31)

 
 
 

Blog Posts

Take the How-To Challenge

Posted by Paul Potratz on May 22, 2015 at 4:24pm 0 Comments

There are over a million instructional videos online, and 70% of them contain "How To..." in the title. This week, Samantha explains why its so important to have instructional "How-To" videos on your website.

Also take the "How-To"…

Continue

Good Failure and Bad Failure, Part II

Posted by Robin Cunnigham on May 21, 2015 at 7:28pm 0 Comments

failure and success

I recently wrote a blog for NCM, Up to Speed, titled: There is Good Failure and Bad Failure. That idea had been floating around in my…

Continue

Why Technicians and Service Advisors Need Marriage Counseling

Posted by Richard Holland on May 21, 2015 at 8:45am 0 Comments

Life in the retail automotive industry is taxing. Managers and…

Continue

weekly newsletters

dE Sponsor

© 2015   Created by DealerELITE.

Badges  |  Report an Issue  |  Terms of Service