"Like most things there are many ways to effectively address this. Mike is spot on with his bypass of acknowledging, then building a bridge and then asking a series of control (either/or) questions to encourage the client back on the road to…"
"Great topic. I would refer to an article written by Dave Anderson "When your people stop bringing you their problems" differentiating management and leadership. The automobile sales profession has many very successful managers…"
Thanks Dan!. I am determined to make this my career and not just another job. I am working towards the day when I can log onto this sight and not only ask for insight but also be able to give it. Thanks for the input on my discussion. I plan to use it the next time I am faced with that question. God Bless.