I'm looking to set up an express service and would like to look at some different policies and procedures. If any one has any would you mind to share them with me.

Views: 57

Reply to This

Replies to This Discussion

Hey Larry,
Express service is just another way of servicing the Customer. In express, there are 3 Rules to follow.
1st, if it says Express, then make Express a priority. Too many dealerships use the word and have no intention of meeting that expectation. This means that everyone involved wth the Express Service is committied to making the Customers experience a truly Express experience.
2nd, Advisors and Technicians must be on the same sheet of music. That means once the Advisor has given the Tech the RO, the Tech INSPECTS the vehicle BEFORE anything else happens! Put the drain bucket underneath, pull the plug and then while the oil is draining the vehicle gets INSPECTED! Then the Tech can get a report back to the Advisor before the vehicle comes off the rack. The goal here is not only efficiency it is also MAXIMAZATION! The Customer is expecting that the vehicle will be inspected and report issued. Give it to them!
3rd, Performance Based Pay Plans. A Pay plan that rewards Excellent Customer Service, Excellent Shop Management and Excellent Action Management will go a long ways to keeping Good People in your Express Service Drive. The better you Service the Customer in Express the more Customers you will have in the Main Shop. This means Pay Plans that are designed to keep good people where they can best shine!
Try those 3 Larry and feel free to contact me for more info. Good Luck!
I totally agree. What type of pay plans are there for an express lane that is just starting. I have one advisor I want to use and two lube techs, that are hourly now but i want to put them on some type of team concept, and ideas or thoughts on this?
Pay plans are built around progressive sales goals.
For the Advisor, most have a small base with accelerators at different sales goals. For example, you might have a $500.00 a month salary with an accelerated commission structure starting at say .02% and going up to .04% with bonuses on anything sold in Express that goes to the main shop ie; power steering rack or cv boots or front end alignment...etc. Basically, most Express services keep the fluids (power steering flush, brake flush, coolant flush, transmission flush, diff services) and send everything else to the main shop for repair. Bonus the Advisor on the ASRs he/she sends to the main shop.
The Techs pay plan is a flat rate plus accelerators for finding items needing repair on the Inspections. There are differnt ways to pay accelerators including pull boards, dice rolls, dart boards...I've seen everything. It just depends on what you want as an incentive.
What is your anticipated shop load per day through the Express? Is it greater than 20-25 ROs a day?
What is the average RO dollars sold on your average LOF now? What is your cost on a filter and oil? All of these and 100 other questions will make some of the math a little easier once you have an idea of the average ticket now, what you want the average ticket to be and what do you want pay the Advisor and Techs to make it viable for the Dealership.


Latest Activity

Bill Wittenmyer posted a video

WittsWiseWords: Super Workers

Are you setting your employees up for success? In this #WittsWiseWords, automotive retail expert Bill Wittenmyer talks about why your super-start employee ma...
7 hours ago
Michael Trasatti posted a video

New Thought Processes in Hiring

Mike Trasatti shares why companies should rethink their hiring processes in this video blog.
7 hours ago
Samuel posted a blog post

Top Anti Phishing Softwares that are Affordable

As the security threat is increasing more, people look for a secure way to increase their data…See More
9 hours ago
Courtney Evans posted a blog post
Anthony Giagnacovo posted a blog post
Mike theCarGuy Correra posted a video

Why Buy In is Important When Adopting New Technology

Account Manager Mike Correra shares why staff buy-in is vital to success when adopting new technology.
Jim Flint posted a blog post
Damian Boudreaux posted blog posts
John Sternal posted a blog post

Auto Loan & Lease Origination Data Through April 2019

Here is the most recent auto loan and lease origination data and trends from Equifax.  Key…See More
Bill Wittenmyer posted a video

#WittsWiseWords: F&I - Be the Most Obvious Choice

As dealerships shift their staffing structure to streamline the car buying experience for today's connected car shopper, Bill Wittenmyer explains the benefit...
Mike Esposito posted a blog post

Technology Can’t Replace Process

Dealers often look for new technology solutions to help them solve a problem, and rightfully so.…See More
Erik Nachbahr, CISSP posted a blog post

How to Build a Human Firewall

Cyberattacks are on the rise. In the first six months of 2019, the number of data breaches has…See More
Eliana Raggio posted events
Sep 10
Eliana Raggio updated an event

FREE WEBINAR: How to Get 5-Stars and New Leads at https://digitalairstrike.com/webinars/How-to-Get-5-Stars-and-New-Leads

September 12, 2019 from 12pm to 1pm
Did you know that nearly half of all consumers are choosing businesses and brands based on online…See More
Sep 10
Jim Flint posted a blog post
Sep 10
Mike Esposito posted a blog post

Auto/Mate Integrates DMS with Text2Drive Text Messaging Platform

Albany, N.Y. – September 9, 2019 – Auto/Mate Dealership Systems announced today it has successfully…See More
Sep 9
Crystal Hartwell posted a blog post
Sep 9
Michael Trasatti posted a video

How Do You Deal With Stress?

CEO Mike Trasatti shares the importance of dealing with stress personally and within your dealership.
Sep 9
Ryan Holman posted a blog post

Dealing With Auto Dealership Business Is Easier With Billboard Advertising

Technology has changed the marketing world today, and billboards are an innovative form of it. We…See More
Sep 9
Simon Hopes posted a blog post

How to Turn Driving Into a Professional Job

Some people were born to be behind the wheel – and there are many ways to turn this unique passion…See More
Sep 9

Get Newsletter

© 2019   Created by DealerELITE.   Powered by

Badges  |  Report an Issue  |  Terms of Service