Leonard Buchholz
  • Male
  • Vista, CA
  • United States
  • DealerPro Training Solutions
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Leonard Buchholz's Discussions

How many Dealerships would still be in business with 100% Service Absorption?

Started Mar 7, 2011 0 Replies

There is one obvious answer....Service Absorption is the key to sustained Profitability.What things are you doing differently in your Fixed Operations to get to 100% Service Absorption?Do you believe…Continue

Automotive Dealer Associations

Started Mar 3, 2011 0 Replies

Looking for Dealer Associations Presidents and Managers who need a Speaker at their next Dealer Meeting.

 

Leonard Buchholz's Page

Latest Activity

Leonard Buchholz liked Marsh Buice's blog post Conditions Got You Here Not Circumstances
Oct 26, 2015
Leonard Buchholz posted blog posts
Dec 9, 2014
Leonard Buchholz posted a blog post

3 Key Components of Outstanding Service Departments

When examining the best service departments across the country, you often find that they all share common best practices that create additional service sales and gross profits for their dealerships.These best practices combined with daily monitoring,…See More
Oct 9, 2014
Leonard Buchholz's blog post was featured

How to "Blow Up" your Customer in the service drive 5 different ways

One of the many byproducts of training in so many dealerships is that you get to observe all the different ways people do things. Like how they answer the phone or talk to a customer in the service drive.Over the years, I’ve made it a point to take note of some of the ways Advisors and Managers blow their customer up in the service drive and I thought I would share with you my observations and my Top 5.Number 5.Assume…See More
Aug 27, 2014
Leonard Buchholz posted a blog post

How to "Blow Up" your Customer in the service drive 5 different ways

One of the many byproducts of training in so many dealerships is that you get to observe all the different ways people do things. Like how they answer the phone or talk to a customer in the service drive.Over the years, I’ve made it a point to take note of some of the ways Advisors and Managers blow their customer up in the service drive and I thought I would share with you my observations and my Top 5.Number 5.Assume…See More
Aug 26, 2014
Leonard Buchholz's blog post was featured

How small changes impact your Dealership

Just what does a 10% increase (in any KPI you choose) really mean to your dealership?Why small changes make big things happen. Have you heard the old saying “Yard by yard it's hard, but inch by inch is a cinch”?If I were to go to any of your dealerships and walk into the GM’s office and say “Would you…See More
Jul 23, 2014
Leonard Buchholz posted a blog post

How small changes impact your Dealership

Just what does a 10% increase (in any KPI you choose) really mean to your dealership?Why small changes make big things happen. Have you heard the old saying “Yard by yard it's hard, but inch by inch is a cinch”?If I were to go to any of your dealerships and walk into the GM’s office and say “Would you…See More
Jul 23, 2014
Leonard Buchholz posted an event

Initial Service Advisors Workshop(s) at our new training center August 11th, 2014 at Gahanna, Ohio

August 11, 2014 to August 14, 2014
DealerPro Training Solutions has just completed construction on a new Training Center at the home office in Gahanna, Ohio. Gahanna is located just outside of Columbus Ohio making it a central location for many Dealers near the Midwest and East Coast. Training starts August 11th, 2014 with the Service Advisors "Road to a Sale" and "Top Performer Selling Skills" followed by "Service Management Training-Performance Driven Processes" starting August the 25th. For more information send an email to…See More
Jul 21, 2014
Leonard Buchholz posted a blog post

Say Congrats to our newest 200K Club member, Rountree GM/Nissan!

It's always a pleasure to write a post about Success and we have some Great News! Rountree GM/Nissan in Florida hit the 200K Club! Congratulations to the entire Team!In this picture from l-r Tom Dallett Fixed Operations Specialist, Dan Shelly General Manager, Donnie Rosbury Service Manager and Gary Halter Parts Manager.…See More
May 29, 2014
Leonard Buchholz's blog post was featured

Is this a "Training Issue"...?

Nearly every week we spend training in a Dealership, we try to identify and help correct deficiencies in production, CSI and dealership employee performance. The rub is that every dealership has different issues and problems.Sometimes it’s the training, sometimes it’s the employee and sometimes it’s the management.And 100% of the time when there is little progress in performance or profit improvement, the…See More
May 1, 2014
Leonard Buchholz posted a blog post

Is this a "Training Issue"...?

Nearly every week we spend training in a Dealership, we try to identify and help correct deficiencies in production, CSI and dealership employee performance. The rub is that every dealership has different issues and problems.Sometimes it’s the training, sometimes it’s the employee and sometimes it’s the management.And 100% of the time when there is little progress in performance or profit improvement, the…See More
May 1, 2014
Leonard Buchholz commented on Marsh Buice's blog post Sometimes 1 is all you need
"That was exactly what I needed. Thanks Mr. Marsh!"
Apr 28, 2014
Leonard Buchholz posted a blog post

Processes Save Lives

Processes save lives. It’s true. It is especially true when you are lying in a hospital bed with a doctor and a nurse talking to you about how their processes will save your life…which was where I found myself in the not too distant past.Saving a customer's life begins with processes.Actually, I found it rather odd that I was being talked to about processes. Usually, I was the one explaining why a process, when properly…See More
Apr 21, 2014
Leonard Buchholz posted a blog post

How to make a banana into a bbq pork sandwich...with chips and a drink.

One of the best things about traveling is experiencing how other people run their businesses.  It also allows you to have many different Sales presentations from many different people. This story is about how one motivated, knowledgeable and especially friendly Salesperson made a banana into a bbq pork sandwich.I was training at a…See More
Apr 14, 2014
Leonard Buchholz's blog post was featured

Really...it's been 60 days?

It’s been 60 days.Like many, you went to the NADA Convention determined to find the one thing that was going to make a difference in your Dealership this year. You had every intention of making changes and doing something different. You gathered information and then cataloged it. You even made a list of your Dealerships Managers and their responsibilities and revised their Goals based on the new information and training you were about to provide them.You were ready for Success! You had new…See More
Mar 29, 2014
Leonard Buchholz posted a blog post

Really...it's been 60 days?

It’s been 60 days.Like many, you went to the NADA Convention determined to find the one thing that was going to make a difference in your Dealership this year. You had every intention of making changes and doing something different. You gathered information and then cataloged it. You even made a list of your Dealerships Managers and their responsibilities and revised their Goals based on the new information and training you were about to provide them.You were ready for Success! You had new…See More
Mar 29, 2014

Profile Information

Which best describes you?
Trainer
What company do you work for (or own)?
DealerPro Training Solutions
What is your current position within your organization?
Marketing Manager
What is your company website?
http://www.dealerprotraining.com
What is your Facebook page/URL?
http://www.facebook.com/#!/pages/DealerPro-Training-Solutions/10913...
What is your LinkedIn page/URL?
http://www.linkedin.com/in/leonardbuchholz
How did you specifically hear about DealerELITE? If referred, who?
LinkedIn
Not everyone gets approved for DealerELITE. To maintain the integrity of DealerELITE, tell us what you will have to offer once a dealerELITE member?
We are a Fixed Operations Training Solutions Company with a 10 year history of Training Dealerships and Dealer Groups. Our focus is in helping Fixed Operations attain 100% Service Absorption, grow Profit Margins and maintain CSI and we are a proud NADA University Partner.

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Leonard Buchholz's Blog

7 Strategies for Your Fixed Operations "Space Race"

Posted on December 9, 2014 at 4:23pm 0 Comments

I was thinking this morning about how rockets and Fixed Operations Customer Management are related. With all the news about the different companies striving to become the next NASA, it reminded me that we are all in a "Space Race" even though I know that the two subjects seem completely unrelated and are not even in the same Encyclopedia volume.

And I submit for your consideration that driving a rocket into space and good Customer Service…

Continue

7 Strategies for Your Fixed Operations "Space Race"

Posted on December 9, 2014 at 4:23pm 0 Comments

I was thinking this morning about how rockets and Fixed Operations Customer Management are related. With all the news about the different companies striving to become the next NASA, it reminded me that we are all in a "Space Race" even though I know that the two subjects seem completely unrelated and are not even in the same Encyclopedia volume.

And I submit for your consideration that driving a rocket into space and good Customer Service…

Continue

3 Key Components of Outstanding Service Departments

Posted on October 9, 2014 at 4:28pm 0 Comments

When examining the best service departments across the country, you often find that they all share common best practices that create additional service sales and gross profits for their dealerships.

These best practices combined with …

Continue

How to "Blow Up" your Customer in the service drive 5 different ways

Posted on August 26, 2014 at 5:30pm 0 Comments

One of the many byproducts of training in so many dealerships is that you get to observe all the different ways people do things. Like how they answer the phone or talk to a customer in the service drive.

Over the years, I’ve made it a point to take note of some of the ways Advisors and Managers blow their customer up in the service drive and I thought I would share with you my observations and my Top 5.…

Continue

Comment Wall (3 comments)

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Join DealerELITE.net

At 11:00am on February 9, 2011, Joe Tareen said…
I sure did. Your advice resonated well with me. Thanks
At 5:50pm on November 13, 2010, Elise Kephart said…
Thanks for the add!
At 6:49pm on August 2, 2010, Charlie Vassallo said…
Hope you received my response. Thanks for the invite. There is a ton of information out there. Thanks again

PollDaddy

 
 
 

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