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Christopher Akin
  • Natrona Heights, PA
  • United States
  • ARK Automotive Warranty Solutions
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Christopher Akin's Friends

  • Randy Hanslik
  • Rich Thompson
  • Raymond J. Stevens Jr.
  • Shaun Gallagher
  • Ian Peterson
  • Melanie Colley
  • Charmagne Rogers
  • Rex Weaver
  • Stu Zalud
  • Chuck Agner
  • Ken Hite
  • Tony Provost
  • Jason McIntosh "Jmac"
  • Mike Bowers
  • Al Carl

Christopher Akin's Groups

Christopher Akin's Discussions

Your current warranty indexes...

Started Sep 7, 2011 0 Replies

My newest client was averaging about 78% of warranty expense vs peer comparison, at least since January of 2011.  Since starting their warranty administration with my company in June, they saw a 15%…Continue

Warranty Administration Expert Submission/Audit Prevention

Started May 19, 2011 0 Replies

I am a Warranty Administration specialist.  I have a process using the most advanced technologies to provide state of the art warranty claims submission and audit prevention.  Some dealerships…Continue

Tags: administrator, warranty

 

Christopher Akin's Page

Latest Activity

Christopher Akin's blog post was featured

Think you can survive an audit?

I was recently retained to "clean up" an automotive group's warranty departments at a few of their locations - they were dealing with aging claims, manufacturer reduction of claim submission deadlines, bottom right hand drawer syndrome - the normal stuff.As the days went on, I continued to find an amazing amount of infractions to the established warranty policy and procedure guidelines for claims compliance.  I presented my finding to the head honchos and the respective general managers, who…See More
Feb 22, 2012
Christopher Akin posted a blog post

Think you can survive an audit?

I was recently retained to "clean up" an automotive group's warranty departments at a few of their locations - they were dealing with aging claims, manufacturer reduction of claim submission deadlines, bottom right hand drawer syndrome - the normal stuff.As the days went on, I continued to find an amazing amount of infractions to the established warranty policy and procedure guidelines for claims compliance.  I presented my finding to the head honchos and the respective general managers, who…See More
Feb 22, 2012
Christopher Akin joined Jason McIntosh "Jmac"'s group
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Physi "Car" Therapy... Stress Relief... Sound Off!

Life & the "car biz" We need an outlet! Afterall we're human! Pick a source of stress & receive support from the Industry's finest! I invite you to participate in an uplifting experience!See More
Dec 29, 2011
Christopher Akin commented on Christopher Akin's blog post Sometimes you have to part ways....
"Jason,   Thank you very much for your response!  I had knowledge of the issues surrounding this store prior to entering...I was able to see what the upper management was talking about the first day - and after reading your comment, I am…"
Dec 29, 2011
Jason McIntosh "Jmac" commented on Christopher Akin's blog post Sometimes you have to part ways....
"I would say there is some truth to that.. But looking at it objectively would be to examine both sides. Not having the full story makes it difficult to offer a COMPLETE assessment.. Which you may have the full story after the first visit. If that is…"
Dec 29, 2011
Emilio LoCilento liked Christopher Akin's blog post Sometimes you have to part ways....
Dec 29, 2011
Christopher Akin's blog post was featured

Sometimes you have to part ways....

Recently I started consulting for an automotive group.  A few of their stores were in serious trouble with warranty claims that were aging and an outstanding accounts receivable that just seemed to keep growing.  They had a wonderful person performing the claims input.  She was a very nice person.  Always on time.  Never took a longer lunch break than was allowed.  They told me that she never once called in sick the entire time of her employment.  Matter of fact, she didn't even join in water…See More
Dec 29, 2011
Christopher Akin was featured
Dec 29, 2011
DealerELITE liked Christopher Akin's profile
Dec 29, 2011
DealerELITE liked Christopher Akin's blog post Sometimes you have to part ways....
Dec 29, 2011
Christopher Akin posted a blog post

Sometimes you have to part ways....

Recently I started consulting for an automotive group.  A few of their stores were in serious trouble with warranty claims that were aging and an outstanding accounts receivable that just seemed to keep growing.  They had a wonderful person performing the claims input.  She was a very nice person.  Always on time.  Never took a longer lunch break than was allowed.  They told me that she never once called in sick the entire time of her employment.  Matter of fact, she didn't even join in water…See More
Dec 29, 2011
DealerELITE liked Christopher Akin's blog post How much do YOU use Policy and Procedures?
Sep 27, 2011
Christopher Akin's blog post was featured

How much do YOU use Policy and Procedures?

Recently, a new client of mine was surprised that the first thing I did when I came into his dealership was to familiarize myself with the manufacturers Policy and Procedure manual - and by familiarize, I mean that I read it cover to cover.  This has been a process of mine since I first entered into the automotive field almost 20 years ago.  If there has ever been a publication that is released by a manufacturer, which outlines pretty much every expectation they have for each of the…See More
Sep 27, 2011
DealerELITE liked Christopher Akin's blog post Bottom Right Hand Drawer Syndrome
Sep 24, 2011
Christopher Akin's blog post was featured

Bottom Right Hand Drawer Syndrome

Are you familiar with this term:  "bottom right hand drawer syndrome"?  If you are not, it will likely create a major headache for you and cost you a good deal of money...What is this syndrome?  In years past, before manufacturers started reducing the amount of time they would allow a claim to age, many warranty administrators would shuffle difficult claims to a "special" place so that they could "re-visit" it at a later date...often that hiding place was the lower right hand drawer of their…See More
Sep 24, 2011
Christopher Akin commented on Christopher Akin's blog post Warranty Administration Procedures
"@ Raymond:  Precisely my point!  The job description for a warranty administrator new hire should include how to chase dollars owed and how to properly account for dollars that cannot be collected...unfortunately, this step is often…"
Sep 23, 2011

Profile Information

Which best describes you?
Vendor Partner
What company do you work for (or own)?
ARK Automotive Warranty Solutions
What is your current position within your organization?
Owner
What is your company website?
http://www.arkwarrantysolutions.com
What is your Facebook page/URL?
http://https://www.facebook.com/pages/ARK-Automotive-Warranty-Solut...
What is your LinkedIn page/URL?
http://www.linkedin.com/in/krisakin
How did you specifically hear about DealerELITE? If referred, who?
internet search
Not everyone gets approved for DealerELITE. To maintain the integrity of DealerELITE, tell us what you will have to offer once a dealerELITE member?
My goal is to inform anyone on dealerELITE about warranty department policy and procedures about which they may not be aware. So much revenue is lost by the dealership, not only the fixed operations department, when warranty administration is overlooked or performed by inexperienced people - which is often the case. I want to help correct that.

Christopher Akin's Blog

Think you can survive an audit?

Posted on February 22, 2012 at 9:36pm 0 Comments

I was recently retained to "clean up" an automotive group's warranty departments at a few of their locations - they were dealing with aging claims, manufacturer reduction of claim submission deadlines, bottom right hand drawer syndrome - the normal stuff.

As the days went on, I continued to find an amazing amount of infractions to the established warranty policy and procedure guidelines for claims compliance.  I presented my finding to the head honchos and the respective general…

Continue

Sometimes you have to part ways....

Posted on December 29, 2011 at 12:22am 2 Comments

Recently I started consulting for an automotive group.  A few of their stores were in serious trouble with warranty claims that were aging and an outstanding accounts receivable that just seemed to keep growing.  They had a wonderful person performing the claims input.  She was a very nice person.  Always on time.  Never took a longer lunch break than was allowed.  They told me that she never once called in sick the entire time of her employment.  Matter of fact, she didn't even join in…

Continue

How much do YOU use Policy and Procedures?

Posted on September 26, 2011 at 8:35pm 0 Comments

Recently, a new client of mine was surprised that the first thing I did when I came into his dealership was to familiarize myself with the manufacturers Policy and Procedure manual - and by familiarize, I mean that I read it cover to cover.  This has been a process of mine since I first entered into the automotive field almost 20 years ago.  If there has ever been a publication that is released by a manufacturer, which outlines pretty much every expectation they have for each of the…

Continue

Bottom Right Hand Drawer Syndrome

Posted on September 21, 2011 at 12:09pm 0 Comments

Are you familiar with this term:  "bottom right hand drawer syndrome"?  If you are not, it will likely create a major headache for you and cost you a good deal of money...

What is this syndrome?  In years past, before manufacturers started reducing the amount of time they would allow a claim to age, many warranty administrators would shuffle difficult claims to a "special" place so that they could "re-visit" it at a later date...often that hiding place was the lower right hand drawer…

Continue

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Heavy vehicle drivers are often exposed to serious health hazards that don't impact regular office workers. Fleet managers who are responsible…

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