I was recently retained to "clean up" an automotive group's warranty departments at a few of their locations - they were dealing with aging claims, manufacturer reduction of claim submission…Blog Think you can survive an audit? 1 Like
Recently I started consulting for an automotive group. A few of their stores were in serious trouble with warranty claims that were aging and an outstanding accounts receivable that just seemed…Blog Sometimes you have to part ways.... 3 Likes
Recently, a new client of mine was surprised that the first thing I did when I came into his dealership was to familiarize myself with the manufacturers Policy and Procedure manual - and by…Blog How much do YOU use Policy and Procedures? 2 Likes Bottom Right Hand Drawer Syndrome
Are you familiar with this term: "bottom right hand drawer syndrome"? If you are not, it will likely create a major headache for you and cost you a good deal of money...
What is this…Blog Bottom Right Hand Drawer Syndrome 2 Likes Warranty Administration Procedures
I have worked in most positions in a dealership. In each department, there are established procedures that are used to complete tasks to meet forcasted goals. Sales use stringent procedures to…Blog Warranty Administration Procedures 5 Likes Manufacturer training requirements
I have found that training, or lack thereof, makes a huge impact on the success of a fixed operations department. Manufacturers spend a great deal of money developing curriculum to enhance…Blog Manufacturer training requirements 1 Like Warranty Documentation Concern Communication
One of the most overlooked and biggest issues revolving around warranty infraction is lack of communication between the Warranty Administrator and the Service Manager. Many times, the Warranty…Blog Warranty Documentation Concern Communication 2 Likes PDI infraction...
If you find yourself caught up in a consultative review or a full blown corporate audit, you will be amazed at one area where you will lose a great deal of money:
YOUR PDI REPAIR…Blog PDI infraction... 1 Like How much do you really know about Idle Capit… So many Dealer Principles know they have tied up capital in their Parts Departments but what to do about it? Your Parts inventory is just like your Used car inventory. You want it to turn quickl… Discussion How much do you really know about Idle Capit… 3 Likes Your current warranty indexes... My newest client was averaging about 78% of warranty expense vs peer comparison, at least since January of 2011. Since starting their warranty administration with my company in June, they saw a 15%… Discussion Your current warranty indexes... 1 Like Christopher Akin Member Christopher Akin 2 Likes End of Month numbers
Office Management is compiling all of the numbers to generate Service Management commissions over the next couple of days. There are factors that you control as an ongoing basis...there are…Blog End of Month numbers 2 Likes Warranty Administrator productivity...
Here is a question for Service Managers and/or Fixed Operations Directors: How much time do you spend reviewing your warranty department on a daily basis? If you are performing the tasks and…Blog Warranty Administrator productivity... 2 Likes
Most dealerships reduce their overall expense in ways that make complete sense. They utilize vendors for pin striping, dent repair, small paint repair, even detailing departments. Why would you…Blog wearing blinders... 1 Like Warranty Administration Expert Submission/Au… I am a Warranty Administration specialist. I have a process using the most advanced technologies to provide state of the art warranty claims submission and audit prevention. Some dealerships utiliz… Discussion Warranty Administration Expert Submission/Au… 1 Like Not interested in using an outside source!
I am often confused by dealerships that place a want ad for a warranty administrator/clerk every 6 months, yet when called on by a reputable warranty submission company, many will state "we do not…Blog Not interested in using an outside source! 1 Like Technician Efficiency...too much can be a bad thing!
Blog Technician Efficiency...too much can be a bad thing! 3 Likes
Fixed Operations account for about 12% of the total dealership sales; however, it produces 60% of the overall net profit. …Blog Your "hidden" opportunity for increased profits. 2 Likes