Christopher Akin
  • Natrona Heights, PA
  • United States
  • ARK Automotive Warranty Solutions
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ARK Automotive Warranty Solutions
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My goal is to inform anyone on dealerELITE about warranty department policy and procedures about which they may not be aware. So much revenue is lost by the dealership, not only the fixed operations department, when warranty administration is overlooked or performed by inexperienced people - which is often the case. I want to help correct that.

Christopher Akin's Blog

Think you can survive an audit?

Posted on February 22, 2012 at 9:36pm 0 Comments

I was recently retained to "clean up" an automotive group's warranty departments at a few of their locations - they were dealing with aging claims, manufacturer reduction of claim submission deadlines, bottom right hand drawer syndrome - the normal stuff.

As the days went on, I continued to find an amazing amount of infractions to the established warranty policy and procedure guidelines for claims compliance.  I presented my finding to the head honchos and the respective general…


Sometimes you have to part ways....

Posted on December 29, 2011 at 12:22am 2 Comments

Recently I started consulting for an automotive group.  A few of their stores were in serious trouble with warranty claims that were aging and an outstanding accounts receivable that just seemed to keep growing.  They had a wonderful person performing the claims input.  She was a very nice person.  Always on time.  Never took a longer lunch break than was allowed.  They told me that she never once called in sick the entire time of her employment.  Matter of fact, she didn't even join in…


How much do YOU use Policy and Procedures?

Posted on September 26, 2011 at 8:35pm 0 Comments

Recently, a new client of mine was surprised that the first thing I did when I came into his dealership was to familiarize myself with the manufacturers Policy and Procedure manual - and by familiarize, I mean that I read it cover to cover.  This has been a process of mine since I first entered into the automotive field almost 20 years ago.  If there has ever been a publication that is released by a manufacturer, which outlines pretty much every expectation they have for each of the…


Bottom Right Hand Drawer Syndrome

Posted on September 21, 2011 at 12:09pm 0 Comments

Are you familiar with this term:  "bottom right hand drawer syndrome"?  If you are not, it will likely create a major headache for you and cost you a good deal of money...

What is this syndrome?  In years past, before manufacturers started reducing the amount of time they would allow a claim to age, many warranty administrators would shuffle difficult claims to a "special" place so that they could "re-visit" it at a later date...often that hiding place was the lower right hand drawer…


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