I was recently retained to "clean up" an automotive group's warranty departments at a few of their locations - they were dealing with aging claims, manufacturer reduction of claim submission deadlines, bottom right hand drawer syndrome - the normal stuff.

As the days went on, I continued to find an amazing amount of infractions to the established warranty policy and procedure guidelines for claims compliance.  I presented my finding to the head honchos and the respective general managers, who were amazed at my findings...that prompted a little question in my mind:  are dealerships truly ready for the big audit?  I would be willing to bet dollars to doughnuts that they are not - even if they think they are, they aren't.  I have spent to bulk of my career learning the ends and outs of warranty administration and how it applies to the dealership through the manufacturer...believe you me, dealerships are not ready for the audit...

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