I was curious how many different CRM (Customer Relationship Management) companies are out there. I was surprised at how many companies I have never heard of as well as the pricing that is available. I sent each company the exact same questions. Some are based in the U.S however I did speak to companies all over the world. Here are the questions they all received.

1..What is your Support Hours?

2. What training do you offer?

3. Do you have a Partner program available? (This is important if you want to set up a CRM for other businesses)

4. How flexible is your CRM? (You never want to get locked into a CRM where you cannot make changes to fit your company)

5. Price? (Of course we have to know what it would costs.

I looked into over 120+ companies but 1st thing that surprised me was how hard it was to find an email to contact the company. I did look at every Facebook page that was available and watched the available YouTube Videos. This was a very interesting experience. Watching CRM companies and see how they did when it came to following up with there own customers.

Here is who passed and who failed.

Failed to respond

Aplicor

Ardexus

Bpmonline

Contact

Infusionsoft

Maximizer

Microsoft Dynamics

PipeDrive

PipelineDeals

PlanPlusOnline

SalesBoom

Sap

SugarCRM

Superoffice

US QBS

and Workbooks

Companies who responded but poorly (Failed to answer the questions or blew me off completely)

Agiline

C2CRM

FreeCRM

Ivenex

Oracle

SalesForce

SalesNet

SalesPod

Vtiger

Best responses and good prices

Aereus

Asasales

Nimble

OnePageCRM

Softfront

If you would like more details let me know. I was leaning towards a company well known but after getting this experience they are no longer even being considered.

1. Do you have Auto Responders? Many of them did...I found it irritating. 

2. Do you answer the questions coming from your potential customer or do you push for a phone chat? Many did ignore me and said they can set up a phone meeting. If I wanted a meeting would I have not called and not emailed? I found this to be frustrating.

3. Instead of answering questions do you use links? I never clicked any of the links. For those who actually answered the questions I read what they had to say. A link was not written for me. It is a general message and may not address my question at all.

4. Do you offer a price? Or avoid the question.

When using your CRM how would you be graded when someone shops you?

Robert Hildreth

Views: 64

Reply to This

Latest Activity

Dave Anderson's blog post was featured

Four Steps to Productively Process Disappointment

Disappointments are a fact of life. The question isn't whether we'll experience them, but whether…See More
yesterday
Dave Anderson posted a blog post

Four Steps to Productively Process Disappointment

Disappointments are a fact of life. The question isn't whether we'll experience them, but whether…See More
yesterday
Sally Whitesell's blog post was featured
Tuesday
Bill Wittenmyer's video was featured

#WittsWiseWords: Do You Know What Your Competitors Are Doing

Scoping out your dealership competition is good business. Bill Wittenmyer says it can help you determine what prospects want that you currently aren't providing.
Tuesday
Simon Hopes posted a blog post

American Made New Ford Trucks for Sale!

This is a unique time in history because we are witnessing the rebranding of America on the global…See More
Monday
Bill Wittenmyer posted a video

#WittsWiseWords: Do You Know What Your Competitors Are Doing

Scoping out your dealership competition is good business. Bill Wittenmyer says it can help you determine what prospects want that you currently aren't provid...
Monday
Michael Trasatti posted a video

How to Work With Millennials

Mike Trasatti shares his thoughts about hiring and working with Millennials in this video blog.
Monday
Jim Flint posted a blog post
Friday
Sally Whitesell posted a blog post
Friday
Lehel Reeves posted a video

How Video Leads to More Sales

Lehel Reeves shares why consumers prefer video and how dealerships can lose sales if they fail to provide it.
Friday
Dave Anderson posted a blog post

Develop More Mental Toughness and Killer Instinct

No matter what level you're at, whatever your role, whatever your sport, if you're committed to…See More
Oct 10
Damian Boudreaux posted a blog post

Our Monthly Webcast

We’re back with…See More
Oct 10
DealerELITE posted a blog post
Oct 9
Bill Wittenmyer posted a video

#WittsWiseWords: Don't Let Your Ego Get in the Way of Your Paycheck

The best way to grow your team and grow your paycheck at the same time? In this edition of Witt's Wise Words, Bill Wittenmyer says keep your ego in check wit...
Oct 9
Dave Anderson posted a blog post
Oct 8
John Sternal posted a blog post

5 “Spooktacular” Lease Deals for Halloween

Swapalease.com Compiled 5 Most Reasonably Priced Automobile Leases Around the…See More
Oct 8
Scot Eisenfelder posted a video

Why Creativity Can Lead to More Service Revenue

Scot Eisenfelder explains how creativity can help dealers capture more service revenue from recalls.
Oct 4
Mike theCarGuy Correra posted a video

Are You Forgetting Your Dealership's Google My Business Page?

Account Manager Mike Correra explains why dealerships shouldn't neglect their Google My Business page in this video blog.
Oct 4

Get Newsletter

© 2019   Created by DealerELITE.   Powered by

Badges  |  Report an Issue  |  Terms of Service