General Managers 20-Group
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Where do you advertise to find more sales people?
Hello Members- I thought we could start the discussion off with a topic that is essential to all of us. Where do you go to find quality sales associates? Do you use a training company? Do you advertise online? Do you pay for referrals?What source do you think is the best outlet for finding…
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The service drive
Money is tight and customers are being even more frugel than ever. The question that I would like to pose for dicussion is in regards to the service drive. 1. Has you dollars per RO gone down in recent months? If yes, why do you think? If no, what have you done to prevent that from…
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Dealership Sales Dept Compensation
Hello everyone,I own a multi-location boat and RV dealership that I have grown from nothing to a level where I now need to accomplish the following:1. Motivate sales managers, finance managers and salespeople to sell and generate profit.2. Compensate salespeople to actively pursue consignment units…
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Posting costs for website, social media?
Tell the group your answers and feel free to add comments. Add any idea sharing that you might think will benefit the other members.Where do you post your costs for website, social media and ppc? (Advertising, outside services, data processing) Are you measuring your ROI for digital media?How are…
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Out Sourced Call Centers for Service Appt Setting
Clients looking for recommendations on Call Centers for Service Appt. Setting----would welcome any ideas/experience.
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New Year...new goals
"I find it fascinating that most people plan their vacation with better care than they do their lives.Perhaps that is because escape is easier than change." - Jim Rohn This great quote has stayed with me for as long as I can remember. As true as it is, I find it to be amazingly accurate. The…
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Composite Trending
Composite TrendingMost dealerships have some form of trending report that marks the current year as compared to the prior year. Trending can tell a lot about a dealership and its managment style. Are you building or re-building your team on a consistent basis? Are you bogged down with drama from…
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Some Trees Just Plain Need to be Chopped Down
19% of calls into dealerships for both sales and service never reach the intended agent. The vast majority is the result of the dreaded "Phone Tree". I would contend that the return on investment in staffing to answer every call, both at the receptionist and department destinations is huge. I am…
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How do you get employees to invest in themselves?
I’m perplexed by the lack of effort or desire on the part of staff. Training is an essential element of growth in every industry but most dealership employees have little interest. Why is that?As an employer we have some responsibility to provide ongoing training and support. Like many other…
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Are your finance numbers trending up or down? What do you attribute it to?
As a topic starter...I was wondering which direction your F&I numbers are trending? Is there specific products that seem to be declining? What products are selling well?Products for us that sell well- Service contracts, Alarms, Maintenance plans, GAP Not selling as well - Paint protection…
