In my career, I have trained over 200 warranty administrators and zero horses. The reason for that is that I know warranty like I know my own name and I know nothing about training horses. In fact, when they put me in the old folk’s home, I will probably just sit there and repeat labor operations and everyone will think I am totally nuts. I do know that when I compare training a warranty admin, it closely resembles the training my…

Most of us address recalls as “just a recall, not warranty.” In tech meetings, we do have to address all factory payments.

I love the meetings when they are about the beloved subject of warranty. There are usually only three types of responses when we are discussing warranty requirements. There are some discussions where everyone sits with their arms crossed not saying a word, just waiting for me to shut up. Or someone wants to argue the fact and get all flustered about the…