I personally can't imagine not performing a walk-around.  A walk-around is where I start building rapport with my customers and most of all start my upselling.  Also, when you have your customer join you in your walk-around it elimates policy claims on scratches and dents as well.

Results for me have been high CSI scores, 50% increase in sales (wipers, tires, recommended maintenances, filters, rotates, and most of all, building…