Maria Lofgren's Blog (2)

General Motors and Factory Motor Parts vs Dealers


Added by Maria Lofgren on May 24, 2012 at 7:20pm — No Comments

Is Your Dealership Performing Service Walk-Arounds?

I personally can't imagine not performing a walk-around.  A walk-around is where I start building rapport with my customers and most of all start my upselling.  Also, when you have your customer join you in your walk-around it elimates policy claims on scratches and dents as well.


Results for me have been high CSI scores, 50% increase in sales (wipers, tires, recommended maintenances, filters, rotates, and most of all, building…


Added by Maria Lofgren on November 29, 2011 at 10:43am — 4 Comments

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