If you've been in the business for a few years, you have plenty of stories to share with customers.  The best of the best combine their sales skill, product knowledge, and the ability to tell a good story.  People relate to a good emotional story, a similar situation that happened with one of your customers etc.   When I'm in a client store and take a turn for a sales person, I have about 30 seconds to get rapport with the customer.  I always start out with a good story instead of…

The auto industry for as long as I can remember has been a business where many managers seem to constantly try and destroy their sales people physically as well as mentally.  Just the other day I heard several managers talking to several of their sales people using phrases like:, "Well, if you can't do it, I'll find someone who can...", "Why aren't YOU selling more cars...", "What's wrong with YOU today....", Why don't YOU....", "Well, when I was selling cars I never had that problem and if…

Many times, it only ONE person in your life who believes in you and never lets you give up.  That person in YOU!  A must see couple minute video of the power of self…

When you talk to some of the most successful people on the planet, what is the #1 reason most give for their "overnight" success?  All FAILED many times, they learned from the setbacks, BUT, they got back on the horse and NEVER GAVE UP!    

The same is true for the most successful people in our business too.  They didn't quit when they had a bad day, a bad week, a bad month.  Funny how the law of averages always works in your favor if you just don't give up.  Stay the course and even…

Leaders aren't born they are made. And they are made just like anything else, through hard work. And that's the price we'll have to pay to achieve that goal, or any goal....Vince Lombardi   

Be bold and take the lead in your store today, stay focused, and listen to no one but yourself that all things are possible.…

This is a great share directly from Richard Branson (owner of Virgin Companies- which is just about everything)  who I follow in my business network.  I good lesson for serving customers, building our business one customer at a time, listening to our customers for improvement ideas, and the power of social networking today.…