ACCOUNTS RECEIVABLE

Cutting off receivables on the 25^th of the month is one of those rocks that have…

OVERTIME

Overtime is costly to the dealership in wages, taxes and benefits. Rarely is it…

ANTICIPATION

Before going to the monthly manager meeting to review operations go over your data and anticipate what…

PAYDAY

It is Monday November 1, the sales and F & I department are…

CYA

How many times have you heard?…

SLUGS

A direct quote from Dave Anderson, “The best time to fire is before you hire!” Not a bad thought however;…

DELEGATE, DELEGATE, DELEGATE…

TRAINING

When I hired a new employee regardless if they were fresh out of high…

THE STAFF

How many people are needed in the general office? Some gurus have come up with ratios of one…

THE FOUNDATION

Housekeeping…

THE DEALER

There are nine certainties about your dealer.…

With the dealerElite mission in hand I have decided to share some thoughts that may be of value to the dealers, controllers, general managers and other dealership personnel that are members of the community. For thirty-two years I worked in auto dealerships as a controller, consulted, written articles and written a book called …

RENDEZVOUS RHONDA

October 19, 2007…

"Douglas, Your book was recently announced as one of our top ten best selling books for the month. Congratulations, on being one of our bestselling authors!" Outskirts Press, Inc. 8/31/10

On July 14, 2010, DUH! was released for publication and is now available.…