Leonard Buchholz's Blog – January 2012 Archive (2)
Not sayin' this is happening at your Dealership...
In many Dealerships lack of Profitability in Fixed Operations starts with just 3 processes that are not getting done with every Customer that comes in the door.
Everything starts with building a relationship. It sounds easy, we say it all the time and there is not one Sales book, cd, mp3…course…whatever that does not have some chapter on building relationships.
The Service Department is no different. Studies show that Customers who do not feel taken care of find a reason to do…
ContinueAdded by Leonard Buchholz on January 23, 2012 at 9:37am — No Comments
"Missed it by that much"
There is an old saying carpenters use. "Measure twice, cut once."…
ContinueAdded by Leonard Buchholz on January 17, 2012 at 9:09am — No Comments
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