Leonard Buchholz's Blog – May 2011 Archive (1)

A recent study of Fixed Operations and what it reveals about Service Sales, Profitability and more...

Recent studies show that Service Advisors that hand out menus during the write up process experience an increase in Customer Maintenance Sales. The study also shows that this corresponds to an increase in the Service Advisors pay.

These recent studies also show that Technicians that completed a Multipoint Inspection on every vehicle flagged more hours than Technicians who did not. An interesting side note to the study, Technicians who completed the most Multipoint Inspections made the… Continue

Added by Leonard Buchholz on May 23, 2011 at 5:30am — No Comments