Chip King's Blog – May 2012 Archive (1)

Take the First Step to Phone Excellence

Step #1



Never allow your staff to choose between a customer in person and a customer on the phone.

Your customer will always lose.



  • Showroom Receptionists are often facing the main entrance, and are the first person to be seen by a customer coming in. Too often they are unable to greet, or even…
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Added by Chip King on May 25, 2012 at 8:58am — 1 Comment

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